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Barceló San José Palacio Hotel Restaurant
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Map and location

Residencial El Robledal, La Uruca, 4581150   10107 San José de Costa Rica ,   Costa Rica  


Points of Interest

9 mi Juan Santamaría International Airport

112 mi Tambor Beach

163 mi Langosta Beach

7 mi Valle del Sol golf course

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló San José

4.0/5 Round Indicators
| 2421 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

40% Complete

974

Very good

33% Complete

807

Average

16% Complete

393

Poor

5% Complete

130

Very poor

4% Complete

118

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    Round Indicators
    ragosind Nashville, Tennessee. 01/27/2020

    “Excellent choice by Tour Company”

    Hotels used on this trip were the choice of Caravan Tours. This was an excellent choice. Enjoyed having both a café and an included restaurant as well as an upgrade restaurant. The atmosphere was relaxing;most conducive to a vacation. The gardens were lovely and the lobby was inviting. Good areas to talk with newly met friends on a tour.
    Round Indicators
    jackywithay2013 Kingston-upon-Hull, United Kingdom. 01/26/2020

    “beautiful grounds”

    Stayed beginning and end of tour..... 2 fab rooms, bed and pillows soooo comfy....good food with lots of choice...... lovely grounds and pool area with hammocks......I found the bar staff quite rude, we were given plastic glasses because they had run out, they were not busy...... first stay was good but second the breakfast was chaotic ..... no milk, coffee or water, not what you would expect here..... very mixed reports from the rest of our group........ if you want to smoke.... it's the car park, although there was a quiet nook just away from the pool but you will not be told....

    Channel M, Director General at Barcelo San Jose, responded to this review
     Dear guest, In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism, yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal expérience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. Best Regards, Carlos Ruiz Director.

    Round Indicators
    craiggH8504GB 01/23/2020

    “First class hotel.”

    We stayed here as our first stop on a Caravan tour. Staff was very accomodating to get us in our room early. We arrived a day early on our own . Hotel shuttle picked us up and was encluded in price. Included breakfast was great.

    Channel M, Director General at Barcelo San Jose, responded to this review
     Dear Guest We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Best regards, Carlos Ruíz, Director

    Round Indicators
    joacimc2015 Stockholm, Sweden. 01/22/2020

    “outdated hotel with bad service and off location”

    This hotel is located outside of city and there is no taxis around. The pool is to cold to even take a dip. The service is very bad overall. The prices of food and drinks is horrible. You have to carry cash if you wish to get a drink or food inside the hotel area as you cant put anything on your room-bill. Very akward. This is a 3 star hotel. not more.

    Channel M, Director General at Barcelo San Jose, responded to this review
     Dear Guest We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Best regards, Carlos Ruíz, Director

    Round Indicators
    Scott C Panama City, Panama. 01/20/2020

    “Asides from lights and internet not working it was decent”

    Asides from lights and the internet not working it was decent. The restaurant made me a bit sad, but I'll review that under their name directly. The breakfast buffet was pretty packed and long line for a single person running an omelet station. Although she was speedy. The spread was more than continental but not a lot of super fresh stuff. Felt very commercial. The venue overall was decent but felt to be aging and needing some TLC. The room decor appeared to be somewhat placed from another venue and didn't quite fit aesthetically. The service from the staff was pretty good. Repair guys came quickly when we reported the power issue with the room card reader. The internet issue was disregarded at first then I found a workaround the next day.

    Channel M, Director General at Barcelo San Jose, responded to this review
     Dear Guest We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Best regards, Carlos Ruíz, Director

    EVALUATION

    Round Indicators

    • january 27 2020
    • Nashville, Tennessee

    ragosind

    “Excellent choice by Tour Company”


    Hotels used on this trip were the choice of Caravan Tours. This was an excellent choice. Enjoyed having both a café and an included restaurant as well as an upgrade restaurant. The atmosphere was relaxing;most conducive to a vacation. The gardens were lovely and the lobby was inviting. Good areas to talk with newly met friends on a tour.


    EVALUATION

    Round Indicators

    • january 26 2020
    • Kingston-upon-Hull, United Kingdom

    jackywithay2013

    “beautiful grounds”


    Stayed beginning and end of tour..... 2 fab rooms, bed and pillows soooo comfy....good food with lots of choice...... lovely grounds and pool area with hammocks......I found the bar staff quite rude, we were given plastic glasses because they had run out, they were not busy...... first stay was good but second the breakfast was chaotic ..... no milk, coffee or water, not what you would expect here..... very mixed reports from the rest of our group........ if you want to smoke.... it's the car park, although there was a quiet nook just away from the pool but you will not be told....


    Channel M, Director General at Barcelo San Jose, responded to this review
    Dear guest, In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism, yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal expérience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. Best Regards, Carlos Ruiz Director.

    EVALUATION

    Round Indicators

    • january 23 2020

    craiggH8504GB

    “First class hotel.”


    We stayed here as our first stop on a Caravan tour. Staff was very accomodating to get us in our room early. We arrived a day early on our own . Hotel shuttle picked us up and was encluded in price. Included breakfast was great.


    Channel M, Director General at Barcelo San Jose, responded to this review
    Dear Guest We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Best regards, Carlos Ruíz, Director

    EVALUATION

    Round Indicators

    • january 22 2020
    • Stockholm, Sweden

    joacimc2015

    “outdated hotel with bad service and off location”


    This hotel is located outside of city and there is no taxis around. The pool is to cold to even take a dip. The service is very bad overall. The prices of food and drinks is horrible. You have to carry cash if you wish to get a drink or food inside the hotel area as you cant put anything on your room-bill. Very akward. This is a 3 star hotel. not more.


    Channel M, Director General at Barcelo San Jose, responded to this review
     Dear Guest We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Best regards, Carlos Ruíz, Director

    EVALUATION

    Round Indicators

    • january 20 2020
    • Panama City, Panama

    Scott C

    “Asides from lights and internet not working it was decent”


    Asides from lights and the internet not working it was decent. The restaurant made me a bit sad, but I'll review that under their name directly. The breakfast buffet was pretty packed and long line for a single person running an omelet station. Although she was speedy. The spread was more than continental but not a lot of super fresh stuff. Felt very commercial. The venue overall was decent but felt to be aging and needing some TLC. The room decor appeared to be somewhat placed from another venue and didn't quite fit aesthetically. The service from the staff was pretty good. Repair guys came quickly when we reported the power issue with the room card reader. The internet issue was disregarded at first then I found a workaround the next day.


    Channel M, Director General at Barcelo San Jose, responded to this review
     Dear Guest We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Best regards, Carlos Ruíz, Director

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