Barceló Hotel Pool  Bávaro Beach
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Map and location

Carretera Bávaro Km. 1, Playa Bávaro   23301 Punta Cana La Altagracia ,   República Dominicana  


Points of Interest

11 mi Punta Cana International Airport

10.2 Bavaro Beach

The Lakes Golf Course (by P.B. Dye)

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Bávaro Beach - Adults only

4.5/5 Round Indicators
| 9684 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

62% Complete

6031

Very good

24% Complete

2402

Average

8% Complete

800

Poor

2% Complete

283

Very poor

1% Complete

168

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    Round Indicators
    JoelRuff Morges, Switzerland. 11/19/2018 Couples

    “No respect about client”

    So bad customer services. Two times at two restaurants people is going with our credit card when we would like to paid for our bottle of redwine. Both times we wait around 25mn for them to come back and said credit card machine is not working so we have to paid cash... We inform by e-mail 10 days before for out flights and times. THREE times someone ask us to give again information about that... We ask by the same e-mail to make PADI certification and we ask if they have one instructor who speak FRENCH, girl name Elisabetha confirm that for our days of instruction, when we paid the guy at guest services said yes too after make a phone. When we arrived first morning (and of course after paid 680$) the guy at PADI center said French instructor if free for two days so my girlfriend miss the certification cause she's not in total confidence. That hotel looks like a small 3* and ABSOLUTELY NOT a 4 or 5 or "Palace". Don't lost money or time there, we just enjoy to live and go back to Miami tomorrow. Joël
    Round Indicators
    JenergyNH Manchester, New Hampshire. 11/19/2018 Friends getaway

    “Book a Club Med or other hotel on this island, Don't stay at a Barcelo here!”

    Unfortunately from the checkin to departure, this visit was pretty bad. I'd experienced better service, cleanliness, and food on the other 6 times I'd been here, but it's gone drastically downhill. I rarely say negative things openly, but unfortunately I want to forewarn others considering the sale prices being offered. I booked this last minute because of a good price being advertised in an email, but was talked up to a more superior room, with an ocean view, but got a room with a view of some chairs and the towel handout area. I was not allowed to switch rooms. My safe worked about 30% of the time I tried to lock or unlock it, and had to call over 7 times in my 5 night visit, and had to wait an hour each time for someone from security to come who spoke no English, had no spare NEW batteries, and would tinker with the safe, and simply reinstall the old batteries in a different arrangement hoping that would solve the problem, which sometimes it did, but only for a couple more safe usages, until they died again, and I had to re-call the front desk/security for it to be looked at again. SO INCONVENIENT. Putting aside literally the 8 hours spent on waiting for the security team to come to deal and not resolve the safe problem, I had a pretty dirty room. They don't clean the sink, tub or toilet areas well at all. The food was really subpar, go to a Club Med for much better food. Everyone I talked to who'd been here to this hotel before also noticed a lack of what'd been offered before. La Brisa used to grill shrimp at lunch, they never do anymore. The restaurants are next to impossible to book, unless you want to eat at 10:30pm, and when you do eat there, the food sounds nice but the flavors are pretty bad, or you only get one shrimp. They overload their buffets with different breads and tasteless desserts. Long lines for the one thing people do want, and it can take a long time to get water served. The beach didn't have to much trash or seaweed, it was pretty much picked up, but beware that clients come out in the morning and claim the best chairs with their towels and don't return to use them for many hours. Management should not allow claiming of chairs like this. Other hotels do this well.Sailing was a stressful experience, even with reservations made the day before I experienced waits of up to 40 minutes because men with cash walked up and tipped the sailing crew with $20 to get around having to sign up.
    Round Indicators
    Trek59399203851 Houston, Texas. 11/19/2018 Couples

    “First Timers”

    If you enjoy sleep and relaxation stay in the Adults only. If you enjoy night life and partying stay in the Family side. Alex and Yanuary at the Chill Out Bohio were very friend and we enjoyed talking with them. The food was very bland like others stated in their reviews.
    Round Indicators
    tailgaters2018 Cottage Grove, Wisconsin. 11/18/2018 Couples

    “Six day couples vacation”

    Great beach, fun activities, great food choices, clean, good service. Make sure to make dinner reservations at the ala-cart restaurants. Casino is fun at night. Plenty of food available at the buffets. Drinks are a little weak, ask for another shot to make it taste better. The staff is very helpful.

    Director Sandy P, General Manager at Barcelo Bavaro Beach - Adults Only, responded to this review
     Dear guest, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Barcelo Bavaro Beach Adults Only hotel and are delighted to read that we were able to match your expectations. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Sandy Pfeil General Manager

    Round Indicators
    Marcelo H 11/17/2018 Solo travel

    “Great experience at this hotel !”

    I t was a great experience staying at Barcelo Beach. The beach in front of the resort is amazing as the big pool and the bar also. Staff was really hepful and always ready to solve your problems . The travel agency inside the resort is a big plus. The restaurants where you need to make a reservation are really tasty and have good options. Also the breakfast was really nice . The only question for me was the quality of the buffet restaurant, i guess it was a little bit below my expectations, no tasty food at all.

    Director Sandy P, General Manager at Barcelo Bavaro Beach - Adults Only, responded to this review
     Dear guest, Thank you very much for sharing this great review of your recent stay at Barceló Bavaro Beach Adults Only Hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Lastly yet importantly we would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your wellbeing whilst staying in the hotel. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards, Sandy Pfeil General Manager

    EVALUATION

    Round Indicators

    • november 19 2018
    • Morges, Switzerland
    • Couples

    JoelRuff

    “No respect about client”


    So bad customer services. Two times at two restaurants people is going with our credit card when we would like to paid for our bottle of redwine. Both times we wait around 25mn for them to come back and said credit card machine is not working so we have to paid cash... We inform by e-mail 10 days before for out flights and times. THREE times someone ask us to give again information about that... We ask by the same e-mail to make PADI certification and we ask if they have one instructor who speak FRENCH, girl name Elisabetha confirm that for our days of instruction, when we paid the guy at guest services said yes too after make a phone. When we arrived first morning (and of course after paid 680$) the guy at PADI center said French instructor if free for two days so my girlfriend miss the certification cause she's not in total confidence. That hotel looks like a small 3* and ABSOLUTELY NOT a 4 or 5 or "Palace". Don't lost money or time there, we just enjoy to live and go back to Miami tomorrow. Joël


    EVALUATION

    Round Indicators

    • november 19 2018
    • Manchester, New Hampshire
    • Friends getaway

    JenergyNH

    “Book a Club Med or other hotel on this island, Don't stay at a Barcelo here!”


    Unfortunately from the checkin to departure, this visit was pretty bad. I'd experienced better service, cleanliness, and food on the other 6 times I'd been here, but it's gone drastically downhill. I rarely say negative things openly, but unfortunately I want to forewarn others considering the sale prices being offered. I booked this last minute because of a good price being advertised in an email, but was talked up to a more superior room, with an ocean view, but got a room with a view of some chairs and the towel handout area. I was not allowed to switch rooms. My safe worked about 30% of the time I tried to lock or unlock it, and had to call over 7 times in my 5 night visit, and had to wait an hour each time for someone from security to come who spoke no English, had no spare NEW batteries, and would tinker with the safe, and simply reinstall the old batteries in a different arrangement hoping that would solve the problem, which sometimes it did, but only for a couple more safe usages, until they died again, and I had to re-call the front desk/security for it to be looked at again. SO INCONVENIENT. Putting aside literally the 8 hours spent on waiting for the security team to come to deal and not resolve the safe problem, I had a pretty dirty room. They don't clean the sink, tub or toilet areas well at all. The food was really subpar, go to a Club Med for much better food. Everyone I talked to who'd been here to this hotel before also noticed a lack of what'd been offered before. La Brisa used to grill shrimp at lunch, they never do anymore. The restaurants are next to impossible to book, unless you want to eat at 10:30pm, and when you do eat there, the food sounds nice but the flavors are pretty bad, or you only get one shrimp. They overload their buffets with different breads and tasteless desserts. Long lines for the one thing people do want, and it can take a long time to get water served. The beach didn't have to much trash or seaweed, it was pretty much picked up, but beware that clients come out in the morning and claim the best chairs with their towels and don't return to use them for many hours. Management should not allow claiming of chairs like this. Other hotels do this well.Sailing was a stressful experience, even with reservations made the day before I experienced waits of up to 40 minutes because men with cash walked up and tipped the sailing crew with $20 to get around having to sign up.


    EVALUATION

    Round Indicators

    • november 19 2018
    • Houston, Texas
    • Couples

    Trek59399203851

    “First Timers”


    If you enjoy sleep and relaxation stay in the Adults only. If you enjoy night life and partying stay in the Family side. Alex and Yanuary at the Chill Out Bohio were very friend and we enjoyed talking with them. The food was very bland like others stated in their reviews.


    EVALUATION

    Round Indicators

    • november 18 2018
    • Cottage Grove, Wisconsin
    • Couples

    tailgaters2018

    “Six day couples vacation”


    Great beach, fun activities, great food choices, clean, good service. Make sure to make dinner reservations at the ala-cart restaurants. Casino is fun at night. Plenty of food available at the buffets. Drinks are a little weak, ask for another shot to make it taste better. The staff is very helpful.


    Director Sandy P, General Manager at Barcelo Bavaro Beach - Adults Only, responded to this review
    Dear guest, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Barcelo Bavaro Beach Adults Only hotel and are delighted to read that we were able to match your expectations. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Sandy Pfeil General Manager

    EVALUATION

    Round Indicators

    • november 17 2018
    • Solo travel

    Marcelo H

    “Great experience at this hotel !”


    I t was a great experience staying at Barcelo Beach. The beach in front of the resort is amazing as the big pool and the bar also. Staff was really hepful and always ready to solve your problems . The travel agency inside the resort is a big plus. The restaurants where you need to make a reservation are really tasty and have good options. Also the breakfast was really nice . The only question for me was the quality of the buffet restaurant, i guess it was a little bit below my expectations, no tasty food at all.


    Director Sandy P, General Manager at Barcelo Bavaro Beach - Adults Only, responded to this review
    Dear guest, Thank you very much for sharing this great review of your recent stay at Barceló Bavaro Beach Adults Only Hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Lastly yet importantly we would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your wellbeing whilst staying in the hotel. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards, Sandy Pfeil General Manager

    Barceló Hotel Beach  Bávaro Beach

    Adults-only luxury on one of the greatest beaches in the world

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