Interiors at the Barceló San Salvador hotel
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Barceló San Salvador

Boulevard del Hipódromo, Avda. las Magnolias   Colonia San Benito , San Salvador    


Points of Interest

27 mi El Salvador International Airport

1.5 mi El Salvador del Mundo

0.5 mi Marte National Art Museum

2 mi La Laguna Botanical Garden

Guest reviews.

There is no better expert than a traveller.

Barceló San Salvador

4.5/5 Round Indicators
| 923 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

61% Complete

564

Very good

28% Complete

259

Average

6% Complete

61

Poor

2% Complete

22

Very poor

1% Complete

17

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    Round Indicators
    keirlovell 06/24/2018 Business

    “Business Trip to San Salvador - Barcelo San Salvador”

    This is my second stay at the Barcelo. I booked here due to the pleasurable experiences I had during my previous visit. As expected, the Barcelo did not disappoint. The staff was friendly, especially Daniella in the 10th floor lounge and the facilities are extremely well maintained. I recommend this property to any business visitor to San Salvador.

    Barcelo S, Director General at Barcelo San Salvador, responded to this review
     Dear Keir, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló San Salvador hotel and we are delighted to read that we were able to match your expectations. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area and we look forward to welcoming you back again very soon.

    Round Indicators
    Sam K 06/22/2018 Friends getaway

    “Great hotel!”

    The hotel rooms were very clean and spacious and located in a great part of the city, just walking distance from many restaurants and bars. The staff was very helpful in arranging taxis for us to go sight seeing to Santa Ana Volcano and the ruins in San Salvador. The hotel restaurant had some of the best pupusas we have ever had in El Salvador! There is also a restaurant/bar in the basement of the hotel if you are looking to stay in for a meal.

    Barcelo S, Gerente at Barcelo San Salvador, responded to this review
     Dear Sam, We would like to thank you for the lovely review you shared following your recent visit to our Barceló San Salvador Hotel and are delighted to read that we were able to match your expectations. Thank you for making us your choice hotel when visiting the area and we look forward to welcoming you back again very soon.

    Round Indicators
    mmerino72 Los Angeles, California. 06/12/2018 Solo travel

    “False upgrade!”

    Upgrade to the 10th floor lounge access for extra fee an was unattended for a long period of time, unable to enjoy “happy hour”, pool is too small, staff is very friendly, extra set of towels never arrived !

    Barcelo S, Gerente at Barcelo San Salvador, responded to this review
     Dear Guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next stay and that we will have the opportunity to restore your faith in our company in the near future.

    Round Indicators
    Ana B Miami, Florida. 06/10/2018 Family

    “Excellent hotel”

    Fantastic service and comfort. This hotel never disappoints. Location could not be better. Walking distance to many restaurants and shopping. The breakfast buffet is the best. I highly recommend this hotel.

    Barcelo S, Gerente at Barcelo San Salvador, responded to this review
     Dear Ana, We would like to thank you for the lovely review you shared following your recent visit to our Barceló San Salvador hotel and we are delighted to read that we were able to match your expectations. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

    Round Indicators
    alba j Ithaca, New York. 06/04/2018 Business

    “THIS HOTEL IS NO LONGER A GREAT PLACE TO STAY”

    I travel a lot to El Salvador and have stayed at the Intercontinental at the Marriott Courtyard and Fairfield. I remember when the Barceló was the Hilton Princess and it was a great hotel. This time, I was given a room, facing this construction site of a massive building. The building looked 3/4 under construction, but nowhere near being finished this year. The noise level in my room (and they told me it was worse on the other side,) was horrific. I was in the room for 15 minutes and could not take it. I am in San Salvador for work and the noise from the construction was non-stop. I went to the front desk to complain and to let them know that I could not stay there and they were understanding and told me to not worry that I would get a full refund. Today when I look at my credit card charges, I noticed that one night was charged. Barceló management, this is not the way to do business. First, you should let the guests know of the construction, so that they can make an educated choice. This is what hotels do when pools are closed for repair, etc. Secondly, if a guest does arrive, and is confronted by drilling, hammering and major noises from a major construction, you should be polite and professional and return their money, especially when they were only at your hotel for 15 minutes. As an aside, this hotel allows smoking on its premises. Even is smoking is allowed on the 10th floor, the 9th floor guests can smell it. I travel all over the world and I have been to different hotels, but this hotel needs major remodeling, including making it smoke-free.

    Barcelo S, Gerente at Barcelo San Salvador, responded to this review
     Dear Alba, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Thank you for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance

    EVALUATION

    Round Indicators

    • june 24 2018
    • Business

    keirlovell

    “Business Trip to San Salvador - Barcelo San Salvador”


    This is my second stay at the Barcelo. I booked here due to the pleasurable experiences I had during my previous visit. As expected, the Barcelo did not disappoint. The staff was friendly, especially Daniella in the 10th floor lounge and the facilities are extremely well maintained. I recommend this property to any business visitor to San Salvador.


    Barcelo S, Director General at Barcelo San Salvador, responded to this review
    Dear Keir, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló San Salvador hotel and we are delighted to read that we were able to match your expectations. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area and we look forward to welcoming you back again very soon.

    EVALUATION

    Round Indicators

    • june 22 2018
    • Friends getaway

    Sam K

    “Great hotel!”


    The hotel rooms were very clean and spacious and located in a great part of the city, just walking distance from many restaurants and bars. The staff was very helpful in arranging taxis for us to go sight seeing to Santa Ana Volcano and the ruins in San Salvador. The hotel restaurant had some of the best pupusas we have ever had in El Salvador! There is also a restaurant/bar in the basement of the hotel if you are looking to stay in for a meal.


    Barcelo S, Gerente at Barcelo San Salvador, responded to this review
    Dear Sam, We would like to thank you for the lovely review you shared following your recent visit to our Barceló San Salvador Hotel and are delighted to read that we were able to match your expectations. Thank you for making us your choice hotel when visiting the area and we look forward to welcoming you back again very soon.

    EVALUATION

    Round Indicators

    • june 12 2018
    • Los Angeles, California
    • Solo travel

    mmerino72

    “False upgrade!”


    Upgrade to the 10th floor lounge access for extra fee an was unattended for a long period of time, unable to enjoy “happy hour”, pool is too small, staff is very friendly, extra set of towels never arrived !


    Barcelo S, Gerente at Barcelo San Salvador, responded to this review
    Dear Guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next stay and that we will have the opportunity to restore your faith in our company in the near future.

    EVALUATION

    Round Indicators

    • june 10 2018
    • Miami, Florida
    • Family

    Ana B

    “Excellent hotel”


    Fantastic service and comfort. This hotel never disappoints. Location could not be better. Walking distance to many restaurants and shopping. The breakfast buffet is the best. I highly recommend this hotel.


    Barcelo S, Gerente at Barcelo San Salvador, responded to this review
    Dear Ana, We would like to thank you for the lovely review you shared following your recent visit to our Barceló San Salvador hotel and we are delighted to read that we were able to match your expectations. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

    EVALUATION

    Round Indicators

    • june 4 2018
    • Ithaca, New York
    • Business

    alba j

    “THIS HOTEL IS NO LONGER A GREAT PLACE TO STAY”


    I travel a lot to El Salvador and have stayed at the Intercontinental at the Marriott Courtyard and Fairfield. I remember when the Barceló was the Hilton Princess and it was a great hotel. This time, I was given a room, facing this construction site of a massive building. The building looked 3/4 under construction, but nowhere near being finished this year. The noise level in my room (and they told me it was worse on the other side,) was horrific. I was in the room for 15 minutes and could not take it. I am in San Salvador for work and the noise from the construction was non-stop. I went to the front desk to complain and to let them know that I could not stay there and they were understanding and told me to not worry that I would get a full refund. Today when I look at my credit card charges, I noticed that one night was charged. Barceló management, this is not the way to do business. First, you should let the guests know of the construction, so that they can make an educated choice. This is what hotels do when pools are closed for repair, etc. Secondly, if a guest does arrive, and is confronted by drilling, hammering and major noises from a major construction, you should be polite and professional and return their money, especially when they were only at your hotel for 15 minutes. As an aside, this hotel allows smoking on its premises. Even is smoking is allowed on the 10th floor, the 9th floor guests can smell it. I travel all over the world and I have been to different hotels, but this hotel needs major remodeling, including making it smoke-free.


    Barcelo S, Gerente at Barcelo San Salvador, responded to this review
    Dear Alba, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Thank you for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.

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