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Barceló Hotel Pool  Huatulco Beach
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Map and location

Paseo Benito Juárez, s/n   70989 Bahías de Huatulco, Oaxaca ,   México  


Points of Interest

13 mi Bahías de Huatulco International Airport

383 yards Tangolunda beach

4.4 miles Santa Cruz port

0.6 miles Tangolunda golf course (by Mario Schjetnan Dantan)

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Guest reviews.

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Barceló Huatulco

4.0/5 Round Indicators
| 5668 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

52% Complete

2959

Very good

30% Complete

1716

Average

10% Complete

598

Poor

4% Complete

234

Very poor

2% Complete

161

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    Round Indicators
    JaneK568 Saint Paul, Minnesota. 09/18/2019 Friends getaway

    “When will the eating area by the pool be finished and opened for service?”

    We plan on coming for the fourth time to the Barcello Huatulco. We were wondering when the construction of the restaurant by the pool area will he finished? Also what do we need to do to request a room not by the Cantina and where the wedding receptions are taken place? It is very hard to sleep. Thank you

    HBarceloHuatulco, Director General at Barcelo Huatulco, responded to this review
     We first would like to thank you for choosing our Barceló Huatulco for your holidays, and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement, may we inform you that restaurant La Tortuga is open now and please contact our Front Desk Manager on your next visit for special requirements. Once again thank you for your time to share your comments.

    Round Indicators
    mellib92019 Covina, California. 09/16/2019 Couples

    “Celebrating my 50 Birthday 🎂”

    Barcelo is a really nice hotel 🏨to stay food 🥘 is excellent, drinks 🍹 are very good . The people go the extra mile super helpful and friendly!! Theater show was awesome 👏 Pool activity’s were great!!overall love it ! Thank you everyone in Barcelo Huatulco Oaxaca was a very nice experience 🙏😍

    HBarceloHuatulco, Director General at Barcelo Huatulco, responded to this review
     Dear mellib92019, First of all, we congratulate you with your Birthday and we thank you for choosing our Barceló Huatulco hotel for such a special occasion. We take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to important occasions. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards, Gloria López Mendiola. Directora General. Barceló Huatulco.

    Round Indicators
    Travelgirl-CFH Manitoba, Canada. 09/05/2019

    “Third time guest with mixed feelings about Barcelo Huatulco!”

    I have such mixed feelings about writing this review. There were some negatives in our experience AND there were many positives. This is our third time back at Barcelo Huatulco and we were very excited to return! I was travelling with my husband and 3 teenagers, so we booked 2 rooms. When we booked, I sent 3 separate emails to request joining rooms and a quiet area of the hotel, which we had in the past. Barcelo did NOT respond to any of my emails, which was so surprising because prior years they had always responded and communicated with me before our arrival. We arrived on Tuesday, February 5th. At check in, we were told that we had joining rooms and it was a quiet part of the hotel, but when we got up to our rooms, they were not joining. In fact, our kids’ room was down the hall from us. And in regards to being in a quiet part of the hotel, we were right by the elevator and the bar was right under our balcony. We went back down to reception to try to switch our rooms, with no luck. After much frustration and pushing our need to have our kids beside us, they moved our kids to the room right beside us, which was better. We then went to our Sunwing Rep, who was very good to us and he talked to the front desk. The front desk told us that we could get ‘connecting’ rooms on the Thursday or Friday but we would have to check out of our original rooms by 10am and we would only receive the ‘connecting’ rooms at 4pm. Also, we were in a VERY loud part of the hotel, the bar was right below our balcony and kept us a wake 3 nights till about 2am due to the loud music. Sadly, on Wednesday right after supper, I got violently ill. My husband told the front desk that we would like to change rooms still, but I was unable to be without a bathroom from 10am-4pm. They responded that they couldn’t help us out then. So, it felt like our requests and our needs were totally overlooked and they didn’t even seem to care that I had been violently ill. Not sure why I got sick. The food was good and I was very careful with my choices from the buffet. I am thinking it may have come from the pool bar, as those guys are working so hard and making multiple drinks. I think there is possibly a lot of poor hygiene and bacteria growth in that small area. After I was sick, I began to watch them make drinks, and quickly decided against ordering drinks from that bar as I saw a bartender using dirty cups from one guest and gave them to another guest. Toward the end of our vacation my husband got ill as well and it took him a week at home before he recovered. This was very disappointing, to be sick on vacation. Our past experience at Barcelo Huatulco had always been a good one, but this time it had very disappointing outcomes. I don’t think we will return to Barcelo Huatulco, as they did not seem to care about any of our requests. As third time guests, we thought they would want to accommodate, but NO. So Disappointing for us!!! The bathrooms by the pool and by the games room desperately need renovating. The ones by the pool are quite gross and old and only one urinal worked in the guys bathroom. The resort needs to update these two areas!!! In regards to the games room, in past years the kids spent lots of time hanging out here, but this year they added a bunch of games that you have to pay to play, so only ping pong and pool were free. They used to have 2 ping pong tables but now they only have one. This was disappointing for my kids! I want to be clear that most of the workers were amazing, so friendly and cheerful! Our issue was the management at the front desk. The rooms were always very clean and the grounds were immaculate. The beach is beautiful and you can snorkel right off the beach if it is not too windy. The loungers were in good shape and not hard to get. There were always plenty of pool towels. A big shout out to the pool guys, who were constantly cleaning the pools and checking chlorine levels. Those guys were very on top of cleanliness. Also, a shout out to Paulo in the games room, who played hours of ping pong with my boys. They had so much fun with Paulo! Also a shout out to the Japanese Restaurant! The food was amazing and the service was the best there was!!!! Another shout out to Fernando, with his help teaching us the sail boat. Also, Edgar at the Front Desk was very polite and did try to accommodate us. He was friendly and seemed sincere even though we did not get the resolution to the rooms that we were hoping for.

    HBarceloHuatulco, Director General at Barcelo Huatulco, responded to this review
     Dear Travelgirl-CFH, We apologize for the inconvenience you had in your stay about what you are commenting, however we welcome your comment since all this helps us to improve services and facilities. We will pay close attention to each of the issues and hope you can give us the opportunity for a future return, believe us we will be attentive to your stay. Thank you very much for your time, evaluation and comments. Best Regards, Gloria López Mendiola. General Director, Barceló Huatulco.

    Round Indicators
    266edwinas Stevenson Ranch, California. 09/04/2019 Friends getaway

    “Girls trip!!”

    This is a very nice hotel and have stayed at other Barceló hotels. You got to love a hotel that serves you drinks (non-alcoholic) when you arrive, it's like going to a friends house! This hotel sits right on the beach and has beautiful grounds.

    HBarceloHuatulco, Director General at Barcelo Huatulco, responded to this review
     Dear 266edwinas, Thank you so much for your time and evaluation, we are really happy because we know that everything was great during your stay with us and you had a great service and trip. We hope so see you very soon! Best Regards, Gloria López Mendiola. General Director. Barceló Hautulco.

    Round Indicators
    840felixl 08/07/2019

    “Perfect Beach, good food and drinks, awesome slides for kids, best hotel in huatulco for families with young kids”

    Perfect Beach: long sand beach perfect to play with kids and very good waiter service Good food and drinks: Good mexican food served throughout the day; specialty restaurants are fine, would recomend the italian and mexican restaurant Pools: awesome slides for kids, it has a mini water park on the pool area! Summary: best hotel in Huatulco for families with young kids!

    HBarceloHuatulco, Director General at Barcelo Huatulco, responded to this review
     Dear 840felixl, Thank you very much for your time and comment, we are very happy because we know that everything was excellent during your stay with us, you enjoyed the service and facilities, that is very important, you had an excellent vacation. Thank you for your recommendation. We hope to see you soon, this is your home, Barceló Huatulco. Sincerely, Gloria López Mendiola. Managing Director. Barceló Huatulco.

    EVALUATION

    Round Indicators

    • september 18 2019
    • Saint Paul, Minnesota
    • Friends getaway

    JaneK568

    “When will the eating area by the pool be finished and opened for service?”


    We plan on coming for the fourth time to the Barcello Huatulco. We were wondering when the construction of the restaurant by the pool area will he finished? Also what do we need to do to request a room not by the Cantina and where the wedding receptions are taken place? It is very hard to sleep. Thank you


    HBarceloHuatulco, Director General at Barcelo Huatulco, responded to this review
    We first would like to thank you for choosing our Barceló Huatulco for your holidays, and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement, may we inform you that restaurant La Tortuga is open now and please contact our Front Desk Manager on your next visit for special requirements. Once again thank you for your time to share your comments.

    EVALUATION

    Round Indicators

    • september 16 2019
    • Covina, California
    • Couples

    mellib92019

    “Celebrating my 50 Birthday 🎂”


    Barcelo is a really nice hotel 🏨to stay food 🥘 is excellent, drinks 🍹 are very good . The people go the extra mile super helpful and friendly!! Theater show was awesome 👏 Pool activity’s were great!!overall love it ! Thank you everyone in Barcelo Huatulco Oaxaca was a very nice experience 🙏😍


    HBarceloHuatulco, Director General at Barcelo Huatulco, responded to this review
    Dear mellib92019, First of all, we congratulate you with your Birthday and we thank you for choosing our Barceló Huatulco hotel for such a special occasion. We take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to important occasions. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards, Gloria López Mendiola. Directora General. Barceló Huatulco.

    EVALUATION

    Round Indicators

    • september 5 2019
    • Manitoba, Canada

    Travelgirl-CFH

    “Third time guest with mixed feelings about Barcelo Huatulco!”


    I have such mixed feelings about writing this review. There were some negatives in our experience AND there were many positives. This is our third time back at Barcelo Huatulco and we were very excited to return! I was travelling with my husband and 3 teenagers, so we booked 2 rooms. When we booked, I sent 3 separate emails to request joining rooms and a quiet area of the hotel, which we had in the past. Barcelo did NOT respond to any of my emails, which was so surprising because prior years they had always responded and communicated with me before our arrival. We arrived on Tuesday, February 5th. At check in, we were told that we had joining rooms and it was a quiet part of the hotel, but when we got up to our rooms, they were not joining. In fact, our kids’ room was down the hall from us. And in regards to being in a quiet part of the hotel, we were right by the elevator and the bar was right under our balcony. We went back down to reception to try to switch our rooms, with no luck. After much frustration and pushing our need to have our kids beside us, they moved our kids to the room right beside us, which was better. We then went to our Sunwing Rep, who was very good to us and he talked to the front desk. The front desk told us that we could get ‘connecting’ rooms on the Thursday or Friday but we would have to check out of our original rooms by 10am and we would only receive the ‘connecting’ rooms at 4pm. Also, we were in a VERY loud part of the hotel, the bar was right below our balcony and kept us a wake 3 nights till about 2am due to the loud music. Sadly, on Wednesday right after supper, I got violently ill. My husband told the front desk that we would like to change rooms still, but I was unable to be without a bathroom from 10am-4pm. They responded that they couldn’t help us out then. So, it felt like our requests and our needs were totally overlooked and they didn’t even seem to care that I had been violently ill. Not sure why I got sick. The food was good and I was very careful with my choices from the buffet. I am thinking it may have come from the pool bar, as those guys are working so hard and making multiple drinks. I think there is possibly a lot of poor hygiene and bacteria growth in that small area. After I was sick, I began to watch them make drinks, and quickly decided against ordering drinks from that bar as I saw a bartender using dirty cups from one guest and gave them to another guest. Toward the end of our vacation my husband got ill as well and it took him a week at home before he recovered. This was very disappointing, to be sick on vacation. Our past experience at Barcelo Huatulco had always been a good one, but this time it had very disappointing outcomes. I don’t think we will return to Barcelo Huatulco, as they did not seem to care about any of our requests. As third time guests, we thought they would want to accommodate, but NO. So Disappointing for us!!! The bathrooms by the pool and by the games room desperately need renovating. The ones by the pool are quite gross and old and only one urinal worked in the guys bathroom. The resort needs to update these two areas!!! In regards to the games room, in past years the kids spent lots of time hanging out here, but this year they added a bunch of games that you have to pay to play, so only ping pong and pool were free. They used to have 2 ping pong tables but now they only have one. This was disappointing for my kids! I want to be clear that most of the workers were amazing, so friendly and cheerful! Our issue was the management at the front desk. The rooms were always very clean and the grounds were immaculate. The beach is beautiful and you can snorkel right off the beach if it is not too windy. The loungers were in good shape and not hard to get. There were always plenty of pool towels. A big shout out to the pool guys, who were constantly cleaning the pools and checking chlorine levels. Those guys were very on top of cleanliness. Also, a shout out to Paulo in the games room, who played hours of ping pong with my boys. They had so much fun with Paulo! Also a shout out to the Japanese Restaurant! The food was amazing and the service was the best there was!!!! Another shout out to Fernando, with his help teaching us the sail boat. Also, Edgar at the Front Desk was very polite and did try to accommodate us. He was friendly and seemed sincere even though we did not get the resolution to the rooms that we were hoping for.


    HBarceloHuatulco, Director General at Barcelo Huatulco, responded to this review
    Dear Travelgirl-CFH, We apologize for the inconvenience you had in your stay about what you are commenting, however we welcome your comment since all this helps us to improve services and facilities. We will pay close attention to each of the issues and hope you can give us the opportunity for a future return, believe us we will be attentive to your stay. Thank you very much for your time, evaluation and comments. Best Regards, Gloria López Mendiola. General Director, Barceló Huatulco.

    EVALUATION

    Round Indicators

    • september 4 2019
    • Stevenson Ranch, California
    • Friends getaway

    266edwinas

    “Girls trip!!”


    This is a very nice hotel and have stayed at other Barceló hotels. You got to love a hotel that serves you drinks (non-alcoholic) when you arrive, it's like going to a friends house! This hotel sits right on the beach and has beautiful grounds.


    HBarceloHuatulco, Director General at Barcelo Huatulco, responded to this review
    Dear 266edwinas, Thank you so much for your time and evaluation, we are really happy because we know that everything was great during your stay with us and you had a great service and trip. We hope so see you very soon! Best Regards, Gloria López Mendiola. General Director. Barceló Hautulco.

    EVALUATION

    Round Indicators

    • august 7 2019

    840felixl

    “Perfect Beach, good food and drinks, awesome slides for kids, best hotel in huatulco for families with young kids”


    Perfect Beach: long sand beach perfect to play with kids and very good waiter service Good food and drinks: Good mexican food served throughout the day; specialty restaurants are fine, would recomend the italian and mexican restaurant Pools: awesome slides for kids, it has a mini water park on the pool area! Summary: best hotel in Huatulco for families with young kids!


    HBarceloHuatulco, Director General at Barcelo Huatulco, responded to this review
     Dear 840felixl, Thank you very much for your time and comment, we are very happy because we know that everything was excellent during your stay with us, you enjoyed the service and facilities, that is very important, you had an excellent vacation. Thank you for your recommendation. We hope to see you soon, this is your home, Barceló Huatulco. Sincerely, Gloria López Mendiola. Managing Director. Barceló Huatulco.

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