Barceló Hotel Views  Karmina Palace Deluxe
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Map and location

Avenida Vista Hermosa, 13   28867 Manzanillo, Colima ,   México  


Points of Interest

20 mi Manzanillo International Airport

12.5 mi Manzanillo Port

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Karmina

4.0/5 Round Indicators
| 4151 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

47% Complete

1982

Very good

31% Complete

1290

Average

11% Complete

484

Poor

5% Complete

244

Very poor

3% Complete

152

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    Round Indicators
    kaylah28 Saint Cloud, Minnesota. 03/24/2019 Family

    “So so/hit or miss :(”

    3 days in with Premium Level 2 + 1 and not impressed, sorry :( My dad and I are generally happy go lucky people but this resort does not equal good customer service, especially front desk staff. They were tired and worn out as were we, there was no room in the premium lounge on arrival as the shuttle from the airport left us, as they overbooked. There was a promise of compensation but there was none, still we tipped cuz we were grateful they sent another van! Front desk staff did not explain $500 resort credit (equaled zilch for us being premium; 10% off this with application, 15% off this with application, etc) very different from previous experience. No explanation on how to access premium wifi ( thank you to concierge woman the following day who assisted me before opening hours! Bag staff and housekeeping were wonderful however despite promises of fixing broken window blind and safe, never happened. Took multiple calls to front desk regarding safe. I was hung up on when called to ask about arrival wine and tequila upon checkin, delivered the following day. My dad had to call room service 3x on the night of my birthday cuz they didn't deliver my food. Some restaurants Grill didn't open when they were supposed to do left wondering WTF? Open the day of our arrival, the waiter was rude :( which left me feeling bad. Pool/beach staff again hit or miss. I'm sorry my Spanish is little but don't ignore me, I still tip! FOOD: very bland, run of the mill. YES IVE SEEN PREVIOUS REVIEWS from hotel staff. Very disappointed we couldn't take food back to the room after long pool/beach days, and being followed by security when someone said I could. Very scary and unnerving :( i wasn't doing anything illegal, just wanted to eat on my couch in front of the tv. This was a hard d review to write but truthful as I'm still here, what will happen?
    Round Indicators
    annemX3385OE Mount Vernon, Washington. 03/24/2019 Couples

    “Beautiful Accomodations”

    My husband and I spent 10 days at the resort. The staff was absolutely terrific. The pools were beautiful and our room was immaculate. The location was great because we love to walk the beach and were able to walk for hours.
    Round Indicators
    Kara S 03/23/2019 Couples

    “Barcelo Karmina was one of the best all inclusives I've traveled to”

    Barcelo Karmina exceeded our expectations. We were greeted by friendly reception who helped with our questions and the bar and restaurant staff were the some of the best we've ever had. The bartenders and servers were so friendly and we had a lot of fun trying new drinks and speaking with them. The pools were lovely, the beach area was great, and the food at the buffet and Mexican restaurants were superb. Everything was clean and we never felt uncomfortable. The only thing I'd say is to skip the Japanese restaurant, as it is nothing special. We 100% intend to come back and want to thank everyone who made our stay so enjoyable!
    Round Indicators
    Go325030 03/19/2019 Friends getaway

    “Great resort”

    We loved the resort and will definitely come back. The rooms are great-comfortable beds and pillows. Staff is outstanding. We enjoyed the activities staff so much-Arat Elizabeth and Christian. Specialty restaurants weren’t our favorite but we were always able to find good food. The buffet is one of the best we have ever had.

    bkarmina19, Guest Experience Manager. at Barcelo Karmina, responded to this review
     Dear Go325030: We thank you for the time dedicated for your opinion in your recent visit to the Barceló karmina hotel. We are pleased to know through your qualification that your recent experience at Barceló Karmina was to your liking, fulfilling your expectations. Best regards, Guest Experience Manager.

    Round Indicators
    SKM2014 Fort Smith, Canada. 03/19/2019

    “Great time spent at this resort”

    This resort was a great vacation spot. Had not been to Manzanillo until three years ago. This resort was clean, friendly and quiet. Staff were friendly, accommodating and very courtious. Would most definitely go back again.

    bkarmina19, Guest Experience Manager. at Barcelo Karmina, responded to this review
     Dear SKM2014: We thank you for sharing your opinion about your recent vacation with us, our main goal is to ensure that we continue to offer unforgettable experiences to our guests and their comments help us to do so. We appreciate the time you have spent sharing your opinions and constructive comments. Best regards, Guest Experience Manager.

    EVALUATION

    Round Indicators

    • march 24 2019
    • Saint Cloud, Minnesota
    • Family

    kaylah28

    “So so/hit or miss :(”


    3 days in with Premium Level 2 + 1 and not impressed, sorry :( My dad and I are generally happy go lucky people but this resort does not equal good customer service, especially front desk staff. They were tired and worn out as were we, there was no room in the premium lounge on arrival as the shuttle from the airport left us, as they overbooked. There was a promise of compensation but there was none, still we tipped cuz we were grateful they sent another van! Front desk staff did not explain $500 resort credit (equaled zilch for us being premium; 10% off this with application, 15% off this with application, etc) very different from previous experience. No explanation on how to access premium wifi ( thank you to concierge woman the following day who assisted me before opening hours! Bag staff and housekeeping were wonderful however despite promises of fixing broken window blind and safe, never happened. Took multiple calls to front desk regarding safe. I was hung up on when called to ask about arrival wine and tequila upon checkin, delivered the following day. My dad had to call room service 3x on the night of my birthday cuz they didn't deliver my food. Some restaurants Grill didn't open when they were supposed to do left wondering WTF? Open the day of our arrival, the waiter was rude :( which left me feeling bad. Pool/beach staff again hit or miss. I'm sorry my Spanish is little but don't ignore me, I still tip! FOOD: very bland, run of the mill. YES IVE SEEN PREVIOUS REVIEWS from hotel staff. Very disappointed we couldn't take food back to the room after long pool/beach days, and being followed by security when someone said I could. Very scary and unnerving :( i wasn't doing anything illegal, just wanted to eat on my couch in front of the tv. This was a hard d review to write but truthful as I'm still here, what will happen?


    EVALUATION

    Round Indicators

    • march 24 2019
    • Mount Vernon, Washington
    • Couples

    annemX3385OE

    “Beautiful Accomodations”


    My husband and I spent 10 days at the resort. The staff was absolutely terrific. The pools were beautiful and our room was immaculate. The location was great because we love to walk the beach and were able to walk for hours.


    EVALUATION

    Round Indicators

    • march 23 2019
    • Couples

    Kara S

    “Barcelo Karmina was one of the best all inclusives I've traveled to”


    Barcelo Karmina exceeded our expectations. We were greeted by friendly reception who helped with our questions and the bar and restaurant staff were the some of the best we've ever had. The bartenders and servers were so friendly and we had a lot of fun trying new drinks and speaking with them. The pools were lovely, the beach area was great, and the food at the buffet and Mexican restaurants were superb. Everything was clean and we never felt uncomfortable. The only thing I'd say is to skip the Japanese restaurant, as it is nothing special. We 100% intend to come back and want to thank everyone who made our stay so enjoyable!


    EVALUATION

    Round Indicators

    • march 19 2019
    • Friends getaway

    Go325030

    “Great resort”


    We loved the resort and will definitely come back. The rooms are great-comfortable beds and pillows. Staff is outstanding. We enjoyed the activities staff so much-Arat Elizabeth and Christian. Specialty restaurants weren’t our favorite but we were always able to find good food. The buffet is one of the best we have ever had.


    bkarmina19, Guest Experience Manager. at Barcelo Karmina, responded to this review
    Dear Go325030: We thank you for the time dedicated for your opinion in your recent visit to the Barceló karmina hotel. We are pleased to know through your qualification that your recent experience at Barceló Karmina was to your liking, fulfilling your expectations. Best regards, Guest Experience Manager.

    EVALUATION

    Round Indicators

    • march 19 2019
    • Fort Smith, Canada

    SKM2014

    “Great time spent at this resort”


    This resort was a great vacation spot. Had not been to Manzanillo until three years ago. This resort was clean, friendly and quiet. Staff were friendly, accommodating and very courtious. Would most definitely go back again.


    bkarmina19, Guest Experience Manager. at Barcelo Karmina, responded to this review
    Dear SKM2014: We thank you for sharing your opinion about your recent vacation with us, our main goal is to ensure that we continue to offer unforgettable experiences to our guests and their comments help us to do so. We appreciate the time you have spent sharing your opinions and constructive comments. Best regards, Guest Experience Manager.

    Aerial View of Barceló Hotel Karmina Palace Deluxe

    Barceló Karmina a paradise in Manzanillo

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