Barceló Hotel Views  Karmina Palace Deluxe
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Map and location

Avenida Vista Hermosa, 13   28867 Manzanillo, Colima ,   México  


Points of Interest

20 mi Manzanillo International Airport

12.5 mi Manzanillo Port

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Karmina

4.0/5 Round Indicators
| 4263 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

47% Complete

2035

Very good

31% Complete

1326

Average

11% Complete

496

Poor

5% Complete

251

Very poor

3% Complete

155

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    Round Indicators
    Windus22 Encinitas, California. 05/21/2019 Family

    “My kids will never forget it!”

    This trip for our family was all about finding a place where my husband would be content but our kids would be ecstatic! We definitely found that at the Barcelo Karmina. First, check in was amazing. We had been upgraded to the premium and after the long day of travel to sit down with a drink while being welcomed in was awesome. The room was exceptional. It was clean, amazing views, more than I had hoped for. The food options we accommodating to our vegetarian diet. The pool, the slide, the other activities (like jet ski) were perfect. It was the perfect balance for both us as adults and the kids. I would go back and loved our time here. The waiter who helped us at the pool, Daniel, was so accommodating. So much so that my kids still talk about him and we were there in April! Yelena (or Yesenia) who helped us in the premium area, helped to ensure we went on the tour that was best for us and gave us great guidance to make sure we maximized our time on vacation. Thank you to all the staff and we will definitely stay at the Barcelo hotels again.
    Round Indicators
    rachaelcarnagey2018 Bend, Oregon. 04/22/2019 Couples

    “Beautiful resort”

    Staff and service is top notch! Beautiful resort. Grounds and rooms were always well kept. We did the all inclusive and the drinks and food were great! The only downside was that we felt the music was always a bit loud and sometimes a little too late in the evening.

    bkarmina19, Guest Experience Manager. at Barcelo Karmina, responded to this review
     Dear rachaelcarnagey2018: Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Best regards, Guest Experience Manager.

    Round Indicators
    Camper54923434638 04/20/2019 Couples

    “Vacation”

    The rooms were a nice size. My only issue was the room smelled musty. Some things felt like they needed a little repair ie: our door handle was very loose and hard to open. Other wise it was a nice room.

    bkarmina19, Guest Experience Manager. at Barcelo Karmina, responded to this review
     Dear Camper54923434638: Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Karmina. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. With regard to your comments on our maintenance system, we have weekly, monthly and annual maintenance plans, these are preventive and reactive to any problem that may arise, it is very important to maintain the spaces in order and harmony in this Resort, That is why we do not take this pillar of our hotel lightly. Best regards, Guest Experience Manager.

    Round Indicators
    Mobile47166974215 04/20/2019 Couples

    “Not a good experience”

    Sadly first time for my husband in Manzanillo and wasn't at all what we expected. Not a friendly staff, cold food at the restaurant, not allowed to have snack close to the pool (adult) bad surprise to pay for the WiFi. No shuttle service to the airport.

    bkarmina19, Guest Experience Manager. at Barcelo Karmina, responded to this review
     Dear Guest: We sincerely appreciate the time you spent to share your comments following your visit to our Barceló Karmina hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. Unfortunately we do not have a complementary shuttle service, but we offer this service with a third party company, you can buy this service directly in our web site or direct at the concierge extension 8327, according with your comment about the food in the pool area, we have an special site to take snacks just beside to our Mayan theater. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Best regards, Guest Experience Manager.

    Round Indicators
    A01Reyna 04/18/2019 Family

    “The best hotel ever!”

    One of the most amazing experiences I've ever had! The buffet was delicious and the bar service was amazing. The Mexican restaurant was good, but I thought it had more spicy food. It has a marvelous view in every room and the beach is so relaxing!

    bkarmina19, Guest Experience Manager. at Barcelo Karmina, responded to this review
     Dear A01Reyna: We thank you for the time dedicated for your opinion in your recent visit to the Barceló karmina hotel. We are pleased to know through your qualification that your recent experience at Barceló Karmina was to your liking, fulfilling your expectations. Best regards, Guest Experience Manager.

    EVALUATION

    Round Indicators

    • may 21 2019
    • Encinitas, California
    • Family

    Windus22

    “My kids will never forget it!”


    This trip for our family was all about finding a place where my husband would be content but our kids would be ecstatic! We definitely found that at the Barcelo Karmina. First, check in was amazing. We had been upgraded to the premium and after the long day of travel to sit down with a drink while being welcomed in was awesome. The room was exceptional. It was clean, amazing views, more than I had hoped for. The food options we accommodating to our vegetarian diet. The pool, the slide, the other activities (like jet ski) were perfect. It was the perfect balance for both us as adults and the kids. I would go back and loved our time here. The waiter who helped us at the pool, Daniel, was so accommodating. So much so that my kids still talk about him and we were there in April! Yelena (or Yesenia) who helped us in the premium area, helped to ensure we went on the tour that was best for us and gave us great guidance to make sure we maximized our time on vacation. Thank you to all the staff and we will definitely stay at the Barcelo hotels again.


    EVALUATION

    Round Indicators

    • april 22 2019
    • Bend, Oregon
    • Couples

    rachaelcarnagey2018

    “Beautiful resort”


    Staff and service is top notch! Beautiful resort. Grounds and rooms were always well kept. We did the all inclusive and the drinks and food were great! The only downside was that we felt the music was always a bit loud and sometimes a little too late in the evening.


    bkarmina19, Guest Experience Manager. at Barcelo Karmina, responded to this review
    Dear rachaelcarnagey2018: Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Best regards, Guest Experience Manager.

    EVALUATION

    Round Indicators

    • april 20 2019
    • Couples

    Camper54923434638

    “Vacation”


    The rooms were a nice size. My only issue was the room smelled musty. Some things felt like they needed a little repair ie: our door handle was very loose and hard to open. Other wise it was a nice room.


    bkarmina19, Guest Experience Manager. at Barcelo Karmina, responded to this review
    Dear Camper54923434638: Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Karmina. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. With regard to your comments on our maintenance system, we have weekly, monthly and annual maintenance plans, these are preventive and reactive to any problem that may arise, it is very important to maintain the spaces in order and harmony in this Resort, That is why we do not take this pillar of our hotel lightly. Best regards, Guest Experience Manager.

    EVALUATION

    Round Indicators

    • april 20 2019
    • Couples

    Mobile47166974215

    “Not a good experience”


    Sadly first time for my husband in Manzanillo and wasn't at all what we expected. Not a friendly staff, cold food at the restaurant, not allowed to have snack close to the pool (adult) bad surprise to pay for the WiFi. No shuttle service to the airport.


    bkarmina19, Guest Experience Manager. at Barcelo Karmina, responded to this review
    Dear Guest: We sincerely appreciate the time you spent to share your comments following your visit to our Barceló Karmina hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. Unfortunately we do not have a complementary shuttle service, but we offer this service with a third party company, you can buy this service directly in our web site or direct at the concierge extension 8327, according with your comment about the food in the pool area, we have an special site to take snacks just beside to our Mayan theater. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Best regards, Guest Experience Manager.

    EVALUATION

    Round Indicators

    • april 18 2019
    • Family

    A01Reyna

    “The best hotel ever!”


    One of the most amazing experiences I've ever had! The buffet was delicious and the bar service was amazing. The Mexican restaurant was good, but I thought it had more spicy food. It has a marvelous view in every room and the beach is so relaxing!


    bkarmina19, Guest Experience Manager. at Barcelo Karmina, responded to this review
    Dear A01Reyna: We thank you for the time dedicated for your opinion in your recent visit to the Barceló karmina hotel. We are pleased to know through your qualification that your recent experience at Barceló Karmina was to your liking, fulfilling your expectations. Best regards, Guest Experience Manager.

    Aerial View of Barceló Hotel Karmina Palace Deluxe

    Barceló Karmina a paradise in Manzanillo

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