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Barceló Hotel Views  Karmina Palace Deluxe
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Map and location

Avenida Vista Hermosa, 13   28867 Manzanillo, Colima ,   México  


Points of Interest

20 mi Manzanillo International Airport

12.5 mi Manzanillo Port

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Karmina

4.0/5 Round Indicators
| 4516 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

48% Complete

2175

Very good

30% Complete

1394

Average

11% Complete

524

Poor

5% Complete

260

Very poor

3% Complete

163

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    Round Indicators
    HarleyD2020 09/01/2019

    “MAYBE THE BEST IN MANZANILLO”

    An impressive hotel with a variety of pleasant accomodations. Whatever you hope for a great vacation can be found here. Great food and happy bartenders,all for your vacation pleasure. The outdoor patios and gardens are quite beautiful. Short walk to the main avenida or fast taxi service. Located close to the best shopping area in Manzanillo

    bkarmina19, Guest Experience Manager. at Barcelo Karmina, responded to this review
     Dear HarleyD2020: It is a pleasure to know that during your stay with us you could enjoy our facilities, the unparalleled taste of our dishes and the comfort of our rooms, but above all, to know that the service and kindness of our team have made your stay an experience So memorable The opinion of each of our guests is of the utmost importance to work daily to provide the best experiences. Best regards, Guest Experience Manager.

    Round Indicators
    scotnowak 08/28/2019 Couples

    “Excellent destination”

    Barcello Karmina is the perfect getaway resort. It has everything you need for an enjoyable vacation. The staff is amazing. We have been there many times and keep coming back because it feels like we are visiting friends. The activities are very fun. The food is very good with many options available. We have been to other resorts in Manzanillo and Barcello is in a league all of their own. Way better than any of the others. I highly recommend it!

    bkarmina19, Guest Experience Manager. at Barcelo Karmina, responded to this review
     Dear scotnowak: It is a pleasure for us to read such pleasant words about the excellent quality of our rooms, the unparalleled taste of our dishes and the wide variety of wines but above all, to know that the service and kindness of our team have made your stay an experience So memorable The opinion of each of our guests is of the utmost importance, which is why we reiterate our gratitude for sharing your experience with us and the TripAdvisor community. Best regards, Guest Experience Manager.

    Round Indicators
    biaxtina 08/27/2019 Family

    “Best bartenders ever!”

    My family celebrated my dad’s wedding here and we really had so many great moments at the bar. Hector was such a great bartender, very friendly and welcoming! Every family member had to say farewell to him after the trip. Great times.

    bkarmina19, Guest Experience Manager. at Barcelo Karmina, responded to this review
     Dear biaxtina: It is a pleasure to know that during your stay with us you could enjoy our facilities, the unparalleled taste of our dishes and the comfort of our rooms, but above all, to know that the service and kindness of our team have made your stay an experience a memorable moments. The opinion of each of our guests is of the utmost importance to work daily to provide the best experiences. Best regards, Guest Experience Manager.

    Round Indicators
    Lovesbeach_9 Guadalajara, Mexico. 08/06/2019

    “Barcelo Karmina never disappoints”

    Love the location, I appreciate all the improvements they have donde. It is the second time we get the Master Suite with a pool and it's incredible. This time we had a view to the pools and the beach and the room was way better. You have a nice terrace with thow lounge chairs and you are next to the pool on your balcony. This room is a definte must if you are traveling with teenagers. They enjoy their own room privacy as well as you do.

    bkarmina19, Guest Experience Manager. at Barcelo Karmina, responded to this review
     Dear Lovesbeach_9: We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Karmina was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Best Regards, Guest Experience Manager.

    Round Indicators
    Jorge A 08/02/2019 Family

    “Avoid it in high season”

    We stayed here 4 times before. None of them were during high season. Hotel guest were rude. There is people playing loud Mexican music using Bluetooth speakers. We kindly as a man to shut his music off and he raised the volume. We looked for hotel staff and nobody was around . Later we discovered that he was not a guest, he was a day pass user of the hotel. No carpets. We were unlucky enough to have a room right beneath of the loudest and annoying kids. They were running and yelling at 2 am. Swimming pools were dirty. They had a greyish tone. The beach had also problems. There is a boat that arrived to the private beach. As soon as it arrives they throw stinky waste into the water. Horrible smell. Staff is overwhelmed by the amount of people.

    bkarmina19, Guest Experience Manager. at Barcelo Karmina, responded to this review
     Dear Jorge A: We sincerely appreciate the time you spent to share your comments following your visit to our Barceló Karmina hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. We have taken good note of your comments on the music by the pool and sincerely lament the disturbances caused and will not fail to share your comments with our head of entertainment for information and further revision, at Barceló we believe that leisure and sport activities are part of the real holiday feeling. We are always open to receiving your comments, as this allows us to continuously improve the experience we create for our clients. We regret to read about your dissatisfaction with the cleanliness of our beach, at Barceló Karmina we strive to provide total efficiency in this area. We are fully aware that hygiene and cleanliness are aspects of great importance. We will transmit your comments to our team for review. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and us truly hope to have the opportunity to welcome you back on your next visit to Manzanillo. Best regards, Guest Experience Manager.

    EVALUATION

    Round Indicators

    • september 1 2019

    HarleyD2020

    “MAYBE THE BEST IN MANZANILLO”


    An impressive hotel with a variety of pleasant accomodations. Whatever you hope for a great vacation can be found here. Great food and happy bartenders,all for your vacation pleasure. The outdoor patios and gardens are quite beautiful. Short walk to the main avenida or fast taxi service. Located close to the best shopping area in Manzanillo


    bkarmina19, Guest Experience Manager. at Barcelo Karmina, responded to this review
    Dear HarleyD2020: It is a pleasure to know that during your stay with us you could enjoy our facilities, the unparalleled taste of our dishes and the comfort of our rooms, but above all, to know that the service and kindness of our team have made your stay an experience So memorable The opinion of each of our guests is of the utmost importance to work daily to provide the best experiences. Best regards, Guest Experience Manager.

    EVALUATION

    Round Indicators

    • august 28 2019
    • Couples

    scotnowak

    “Excellent destination”


    Barcello Karmina is the perfect getaway resort. It has everything you need for an enjoyable vacation. The staff is amazing. We have been there many times and keep coming back because it feels like we are visiting friends. The activities are very fun. The food is very good with many options available. We have been to other resorts in Manzanillo and Barcello is in a league all of their own. Way better than any of the others. I highly recommend it!


    bkarmina19, Guest Experience Manager. at Barcelo Karmina, responded to this review
    Dear scotnowak: It is a pleasure for us to read such pleasant words about the excellent quality of our rooms, the unparalleled taste of our dishes and the wide variety of wines but above all, to know that the service and kindness of our team have made your stay an experience So memorable The opinion of each of our guests is of the utmost importance, which is why we reiterate our gratitude for sharing your experience with us and the TripAdvisor community. Best regards, Guest Experience Manager.

    EVALUATION

    Round Indicators

    • august 27 2019
    • Family

    biaxtina

    “Best bartenders ever!”


    My family celebrated my dad’s wedding here and we really had so many great moments at the bar. Hector was such a great bartender, very friendly and welcoming! Every family member had to say farewell to him after the trip. Great times.


    bkarmina19, Guest Experience Manager. at Barcelo Karmina, responded to this review
    Dear biaxtina: It is a pleasure to know that during your stay with us you could enjoy our facilities, the unparalleled taste of our dishes and the comfort of our rooms, but above all, to know that the service and kindness of our team have made your stay an experience a memorable moments. The opinion of each of our guests is of the utmost importance to work daily to provide the best experiences. Best regards, Guest Experience Manager.

    EVALUATION

    Round Indicators

    • august 6 2019
    • Guadalajara, Mexico

    Lovesbeach_9

    “Barcelo Karmina never disappoints”


    Love the location, I appreciate all the improvements they have donde. It is the second time we get the Master Suite with a pool and it's incredible. This time we had a view to the pools and the beach and the room was way better. You have a nice terrace with thow lounge chairs and you are next to the pool on your balcony. This room is a definte must if you are traveling with teenagers. They enjoy their own room privacy as well as you do.


    bkarmina19, Guest Experience Manager. at Barcelo Karmina, responded to this review
    Dear Lovesbeach_9: We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Karmina was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Best Regards, Guest Experience Manager.

    EVALUATION

    Round Indicators

    • august 2 2019
    • Family

    Jorge A

    “Avoid it in high season”


    We stayed here 4 times before. None of them were during high season. Hotel guest were rude. There is people playing loud Mexican music using Bluetooth speakers. We kindly as a man to shut his music off and he raised the volume. We looked for hotel staff and nobody was around . Later we discovered that he was not a guest, he was a day pass user of the hotel. No carpets. We were unlucky enough to have a room right beneath of the loudest and annoying kids. They were running and yelling at 2 am. Swimming pools were dirty. They had a greyish tone. The beach had also problems. There is a boat that arrived to the private beach. As soon as it arrives they throw stinky waste into the water. Horrible smell. Staff is overwhelmed by the amount of people.


    bkarmina19, Guest Experience Manager. at Barcelo Karmina, responded to this review
    Dear Jorge A: We sincerely appreciate the time you spent to share your comments following your visit to our Barceló Karmina hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. We have taken good note of your comments on the music by the pool and sincerely lament the disturbances caused and will not fail to share your comments with our head of entertainment for information and further revision, at Barceló we believe that leisure and sport activities are part of the real holiday feeling. We are always open to receiving your comments, as this allows us to continuously improve the experience we create for our clients. We regret to read about your dissatisfaction with the cleanliness of our beach, at Barceló Karmina we strive to provide total efficiency in this area. We are fully aware that hygiene and cleanliness are aspects of great importance. We will transmit your comments to our team for review. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and us truly hope to have the opportunity to welcome you back on your next visit to Manzanillo. Best regards, Guest Experience Manager.

    Aerial View of Barceló Hotel Karmina Palace Deluxe

    Barceló Karmina a paradise in Manzanillo

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