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Barceló Hotel Pool  Puerto Vallarta
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Map and location

Zona Hotelera Sur, Km. 11,5   48300 PO Box 158B Puerto Vallarta, Jalisco ,   México  


Points of Interest

14 mi Gustavo Díaz Ordaz International Airport

0 m Playa de Mismaloya

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Puerto Vallarta

4.0/5 Round Indicators
| 6772 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

49% Complete

3342

Very good

27% Complete

1852

Average

11% Complete

766

Poor

6% Complete

458

Very poor

5% Complete

354

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    Round Indicators
    PaulB5802 Houston, Texas. 12/12/2019 Couples

    “Great Place”

    Super Excellent Staff!!!! Went out of their way to greet and serve us. Restaurant food was good. Buffet food was good only a couple of nights like Prime Rib night. Breakfast always good. Watch the pool steps - My wife slipped and hurt her back and two other guests slipped and fell Beautiful area, beach - out away from the city. no vendor pressure

    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
     Dear Paul, Thank you very much for sharing this great review of your recent stay at Barceló Puerto Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best regards, Laura Ramos / General Manager

    Round Indicators
    DayTrip06042412142 12/11/2019 Family

    “Great place, needs to do some upkeep to bring hotel back to its former glory”

    The hotel is located in a great location that provides access to many activities . I have stayed at this resort 3 times and keep coming back as it provides a great experience. The pools are great and the food is delicious. I will say however that the upkeep of the property has declined. I stayed in the presidential suite and I did have some concerns. The sinks where clogged, parts of the walls in the room where crumbling by a simple touch and most importantly the ac was struggle it to keep the suite cold. Overall I do recommend this place, they just need a bit of tlc for their rooms. Yes

    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
     Dear guest, First of all we would like to express our sincerest gratitude for your trust and loyalty to Barceló Hotels & Resorts for your holidays and for choosing our Barceló Puerto Vallarta hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. We do apologize for the technical problems you encountered; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We will make sure that the procedure is being reinforced. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards, Laura Ramos / General Manager

    Round Indicators
    358jeani 12/05/2019 Friends getaway

    “Puerto Vallarta Barcelo”

    Veronica Silva is a great lady to set up your vacation plans at Puerto Vallarta Mexico and other Barcelo resorts she is very professional and listen to what you need to have a wonderful vacation thanks Veronica

    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
     Dear Guest, Thank you very much for leaving this wonderful comment on TripAdvisor, it´s very important for us that you get the best services that your deserve . Thanks for choosing us, we're excited for see you! Cordially Laura Ramos Gerente General / General Manager Barceló Puerto Vallarta

    Round Indicators
    ODETAtheOZY 12/03/2019 Friends getaway

    “Great experience and thankful to stuff”

    Barselo Puerto Vallarta is the best choice for sure. Very happy and will recommend to my friends and family. I hope SVH travel agency will set another getaway to visit you guys again. Thank you so very much

    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
     Dear Guest, We would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel, we always try to give the best services that you deserve. Once more we thank you for choosing us and look forward to serving you again soon. Sincerely Laura Ramos Gerente General / General Manager Barceló Puerto Vallarta

    Round Indicators
    Heather M Batavia, New York. 12/03/2019 Couples

    “OUR HAPPY PLACE FOR 12 YEARS”

    this was our 12th year in a row and still no disappointments.......from staff to cleanliness unbelievable...keep up the great job!!!! a lot of same employees year after year which tells it all much improved on food quality always working on improvements which is great

    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
     Dear Heather, Thank you very much for sharing this great review of your recent stay at Barceló Puerto Vallarta, we are thrilled that you have enjoyed your stay. We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for Barceló. Again we thank you for this very kind review of our hotel and we look forward to serving you again soon. Laura Ramos Gerente General / General Manager Barceló Puerto Vallarta

    EVALUATION

    Round Indicators

    • december 12 2019
    • Houston, Texas
    • Couples

    PaulB5802

    “Great Place”


    Super Excellent Staff!!!! Went out of their way to greet and serve us. Restaurant food was good. Buffet food was good only a couple of nights like Prime Rib night. Breakfast always good. Watch the pool steps - My wife slipped and hurt her back and two other guests slipped and fell Beautiful area, beach - out away from the city. no vendor pressure


    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
    Dear Paul, Thank you very much for sharing this great review of your recent stay at Barceló Puerto Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best regards, Laura Ramos / General Manager

    EVALUATION

    Round Indicators

    • december 11 2019
    • Family

    DayTrip06042412142

    “Great place, needs to do some upkeep to bring hotel back to its former glory”


    The hotel is located in a great location that provides access to many activities . I have stayed at this resort 3 times and keep coming back as it provides a great experience. The pools are great and the food is delicious. I will say however that the upkeep of the property has declined. I stayed in the presidential suite and I did have some concerns. The sinks where clogged, parts of the walls in the room where crumbling by a simple touch and most importantly the ac was struggle it to keep the suite cold. Overall I do recommend this place, they just need a bit of tlc for their rooms. Yes


    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
    Dear guest, First of all we would like to express our sincerest gratitude for your trust and loyalty to Barceló Hotels & Resorts for your holidays and for choosing our Barceló Puerto Vallarta hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. We do apologize for the technical problems you encountered; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We will make sure that the procedure is being reinforced. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards, Laura Ramos / General Manager

    EVALUATION

    Round Indicators

    • december 5 2019
    • Friends getaway

    358jeani

    “Puerto Vallarta Barcelo”


    Veronica Silva is a great lady to set up your vacation plans at Puerto Vallarta Mexico and other Barcelo resorts she is very professional and listen to what you need to have a wonderful vacation thanks Veronica


    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
    Dear Guest, Thank you very much for leaving this wonderful comment on TripAdvisor, it´s very important for us that you get the best services that your deserve . Thanks for choosing us, we're excited for see you! Cordially Laura Ramos Gerente General / General Manager Barceló Puerto Vallarta

    EVALUATION

    Round Indicators

    • december 3 2019
    • Friends getaway

    ODETAtheOZY

    “Great experience and thankful to stuff”


    Barselo Puerto Vallarta is the best choice for sure. Very happy and will recommend to my friends and family. I hope SVH travel agency will set another getaway to visit you guys again. Thank you so very much


    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
    Dear Guest, We would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel, we always try to give the best services that you deserve. Once more we thank you for choosing us and look forward to serving you again soon. Sincerely Laura Ramos Gerente General / General Manager Barceló Puerto Vallarta

    EVALUATION

    Round Indicators

    • december 3 2019
    • Batavia, New York
    • Couples

    Heather M

    “OUR HAPPY PLACE FOR 12 YEARS”


    this was our 12th year in a row and still no disappointments.......from staff to cleanliness unbelievable...keep up the great job!!!! a lot of same employees year after year which tells it all much improved on food quality always working on improvements which is great


    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
    Dear Heather, Thank you very much for sharing this great review of your recent stay at Barceló Puerto Vallarta, we are thrilled that you have enjoyed your stay. We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for Barceló. Again we thank you for this very kind review of our hotel and we look forward to serving you again soon. Laura Ramos Gerente General / General Manager Barceló Puerto Vallarta

    Barceló Hotel Beach  Puerto Vallarta

    In the midst of astounding natural beauty, this resort offers magnificent suites and exclusive service

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