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Barceló Hotel Pool  Puerto Vallarta
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Map and location

Zona Hotelera Sur, Km. 11,5   48300 PO Box 158B Puerto Vallarta, Jalisco ,   México  


Points of Interest

14 mi Gustavo Díaz Ordaz International Airport

0 m Playa de Mismaloya

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Guest reviews.

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Barceló Puerto Vallarta

4.0/5 Round Indicators
| 6447 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

48% Complete

3139

Very good

27% Complete

1797

Average

11% Complete

734

Poor

6% Complete

435

Very poor

5% Complete

342

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    Round Indicators
    Billy D 08/19/2019

    “Don't waste your money”

    Total waste of my money. I took my son and my wife to Barcelo to celebrate my wife and my 30th anniversary. Where to start. Ok, the first night we had to eat at the buffett. HORRIBLE! I love prime rib, but not chopped into well done chunks. Also, no au jus, mashed or baked potatoes or fresh vegetables. Breakfast was even worse. The toast could be used as an assault weapon it was so hard.The ONLY thing fresh was the fruit. I never went back. Next was the so called "Nice restaurants". I paid for the PREMIUM package. The first nice dinner was at the Italian restaurant. I am married to an italian. 3 out of 3 salt shakers did not work. When I received my entree, it did not have ANY garlic at all! In fact, I ordered the pasta with fruit of the sea. This plate should include pasta with, mussels, Shrimp, Calamari, clams and fish. My plate had 3 shrimp and 1 calamari. HORRIBLE dinner! The next night at Arcos seemed to be nice for the family, but I had a stomach virus (luck me). The hotel room was decent but the fridge was NEVER cold. The pool was packed with locals and TONS of little kids. I love little kids, but NOT at the pool bar! Barcelo did NOTHING to make Americans feel welcome. The beach was dirty and you were approached too many times by people trying to sell you things or rent you a boat. This was a total waste of several thousand dollars!!! So in closing, I will never return!!!
    Round Indicators
    Resortconnoisseur81 08/19/2019 Couples

    “Worst resort I've ever been to”

    I travel twice a year to resort and this has been the worst so far. The pools, service and rooms are great. But that's as good as it's going to get. The refrigerator inside the room does not get cold. I called maintenance 3 times and the drinks in it are still lukewarm. The food is hands down the worst foo I have ever had in a resort, hotel or restaurant. Period. I am not a picky eater at all but the food at the buffet has NO flavor, it is overcooked, dry and COLD. Their heating systems sucks so be prepared to be eating cold eggs for breakfast. Their drinks are a joke. They have little to no alcohol and when you ask for a certain brand, they use another. I literally told the guy at the bar to use Malibu rum and he pulled a house coconut rum bottle. Ridiculous. I bought a premium package but the lady at the premium lounge didnt even go over the map of the resort, shows, activities, nothing at all. This is my third day here and I'm dreading having to stay another 5 days. The pools are nice but full of kids with humongous floating devices that take up almost all the space. And if you are American you will be the minority for sure. This is more like a local getaway. I wish I could leave and go to a true 4 star resort like the ones I've staid at. Believe me. Do not book this resort. You will regret it.
    Round Indicators
    Sherpa800157 08/16/2019 Family

    “Poor Quality / Mala Calidad”

    We were very excited to go to this resort because we have stayed at other Barcelo in the past and we had a good experience, but we regret to say that we are very disappointed with the Puerto Vallarta Barcelo resort. The quality of the food and beverage is very poor, even with the Elite option, we all got stomach sick. Also, the air conditioner does not work properly, we got a room change but the problem persisted. Estabamos muy emocionados por nuestra llegada a este hotel, porque ya nos habiamos quedado en un hotel Barcelo en el pasado y habiamos tenido buena experiencia, lamento comentar que que estamos muy decepcionados en el caso de Barcelo Puerto Vallarta. La calidad de la comida y las bebidas es muy mala, aun en la categoria Elite, todos nos enfermamos. Adicional a esto, el aire condicionado no funciona apropiadamente, aun y cuando nos cambiaron de cuarto.

    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
     Dear Guest, Thank you for sharing a review of Barceló Puerto Vallarta hotel. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. Once again, we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future. Best Regards, Laura Ramos Gerente General / General Manager Barceló Puerto Vallarta

    Round Indicators
    olgalyolka Los Altos, California. 08/16/2019 Family

    “Should’ve checked star rating”

    I thought this hotel is 5* level similarly to Barcelo Maya Tropical. Apparently not all Barcelo hotels are 5*, my bad, should’ve checked to avoid disappointment. We stayed at the premium level, but still. + Very friendly stuff, including spa stuff. Clean, spacious, recently renovated room Great view. Calm ocean due to the beach location. Clean beach (the hotel part was being cleaned every morning). Clean pools. Received great massage and body polish, was offered a refreshing drink afterwards, staff is very courteous and pleasant. The spa experience was pleasant from beginning to end. No mosquitoes. Decent entertainment program. - AC is very noisy - to the extent we had to turn it off to sleep Bad alcohol, tasted really cheap (I understand it’s all inclusive but still) - we ended up buying drinks. Their Premium lounge is a relatively small room (smaller than our room) with very limited selection of snacks/foods, and same terrible alcohol (talking wine and sparkling wine here, didn’t taste hard liquors/beer that they also have displayed their). Boring food selection, and just one place opened for breakfast. But stuff their is very very friendly. Their kids pool is just a small shallow pool with one small water slide. That’s it. On day 2 or 3 we finally found a playground which was located beyond the far right side of the beach, upstairs behind trees. I wish it would be located somewhere closer to the hotel, and not in the trees where flys and inspects bother children. Towels in the spa seem to be old. Overall, I think it might be a decent place to stay if you have a right level of expectations.

    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
     Dear Guest, We first would like to thank you for choosing our Barceló Puerto Vallarta hotel for your holidays and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. We regret to read we weren't able to meet you holiday expectations on this occasion. On the other hand, thank you for mentioning the aspects that were to your liking as the cleanliness of our facilities and the friendliness of our staff. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best Regards, Laura Ramos Gerente General / General Manager Barceló Puerto Vallarta

    Round Indicators
    CopperTone830 08/14/2019

    “Fantastic Trip to Puerto Vallarta!”

    The Hotel was absolutely amazing! Its tucked away from the other resorts which offers a private beach and less pushy vendors trying to sell their merchandise. There were several guards securing the beach/resort day and night. The staff were friendly, funny and extremely accommodating. The rooms, pools and hotel were exceptionally cleaned everyday. The food was delicious which complimented the ambiance. The entertainment at the pool during the day was great! Keren, Andrea, Candela, and "Danny Boy" by far all were fantastic! They know how to make your stay a great experience. Lots of fun! La cucaracha ! We hope to come back soon. "Mr Tony" and Jen-Chicago

    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
     Dear Guest, Thank you for the great feedback of your recent holiday experience at our Barceló Puerto Vallarta; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Thank you for mentioning the aspects that were to your liking as the quality of ur cuisine, the cleanliness of our facilities, day entertainment and the friendliness of our staff, will not fail to pass your comments to those team members whom you have personally mentioned. Again we thank you for this wonderful review, it has been a pleasure for us to read; it would honor us immensely to have the privilege to host your again at this your home Barceló Puerto Vallarta. All our best, Laura Ramos Gerente General / General Manager Barceló Puerto Vallarta

    EVALUATION

    Round Indicators

    • august 19 2019

    Billy D

    “Don't waste your money”


    Total waste of my money. I took my son and my wife to Barcelo to celebrate my wife and my 30th anniversary. Where to start. Ok, the first night we had to eat at the buffett. HORRIBLE! I love prime rib, but not chopped into well done chunks. Also, no au jus, mashed or baked potatoes or fresh vegetables. Breakfast was even worse. The toast could be used as an assault weapon it was so hard.The ONLY thing fresh was the fruit. I never went back. Next was the so called "Nice restaurants". I paid for the PREMIUM package. The first nice dinner was at the Italian restaurant. I am married to an italian. 3 out of 3 salt shakers did not work. When I received my entree, it did not have ANY garlic at all! In fact, I ordered the pasta with fruit of the sea. This plate should include pasta with, mussels, Shrimp, Calamari, clams and fish. My plate had 3 shrimp and 1 calamari. HORRIBLE dinner! The next night at Arcos seemed to be nice for the family, but I had a stomach virus (luck me). The hotel room was decent but the fridge was NEVER cold. The pool was packed with locals and TONS of little kids. I love little kids, but NOT at the pool bar! Barcelo did NOTHING to make Americans feel welcome. The beach was dirty and you were approached too many times by people trying to sell you things or rent you a boat. This was a total waste of several thousand dollars!!! So in closing, I will never return!!!


    EVALUATION

    Round Indicators

    • august 19 2019
    • Couples

    Resortconnoisseur81

    “Worst resort I've ever been to”


    I travel twice a year to resort and this has been the worst so far. The pools, service and rooms are great. But that's as good as it's going to get. The refrigerator inside the room does not get cold. I called maintenance 3 times and the drinks in it are still lukewarm. The food is hands down the worst foo I have ever had in a resort, hotel or restaurant. Period. I am not a picky eater at all but the food at the buffet has NO flavor, it is overcooked, dry and COLD. Their heating systems sucks so be prepared to be eating cold eggs for breakfast. Their drinks are a joke. They have little to no alcohol and when you ask for a certain brand, they use another. I literally told the guy at the bar to use Malibu rum and he pulled a house coconut rum bottle. Ridiculous. I bought a premium package but the lady at the premium lounge didnt even go over the map of the resort, shows, activities, nothing at all. This is my third day here and I'm dreading having to stay another 5 days. The pools are nice but full of kids with humongous floating devices that take up almost all the space. And if you are American you will be the minority for sure. This is more like a local getaway. I wish I could leave and go to a true 4 star resort like the ones I've staid at. Believe me. Do not book this resort. You will regret it.


    EVALUATION

    Round Indicators

    • august 16 2019
    • Family

    Sherpa800157

    “Poor Quality / Mala Calidad”


    We were very excited to go to this resort because we have stayed at other Barcelo in the past and we had a good experience, but we regret to say that we are very disappointed with the Puerto Vallarta Barcelo resort. The quality of the food and beverage is very poor, even with the Elite option, we all got stomach sick. Also, the air conditioner does not work properly, we got a room change but the problem persisted. Estabamos muy emocionados por nuestra llegada a este hotel, porque ya nos habiamos quedado en un hotel Barcelo en el pasado y habiamos tenido buena experiencia, lamento comentar que que estamos muy decepcionados en el caso de Barcelo Puerto Vallarta. La calidad de la comida y las bebidas es muy mala, aun en la categoria Elite, todos nos enfermamos. Adicional a esto, el aire condicionado no funciona apropiadamente, aun y cuando nos cambiaron de cuarto.


    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
    Dear Guest, Thank you for sharing a review of Barceló Puerto Vallarta hotel. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. Once again, we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future. Best Regards, Laura Ramos Gerente General / General Manager Barceló Puerto Vallarta

    EVALUATION

    Round Indicators

    • august 16 2019
    • Los Altos, California
    • Family

    olgalyolka

    “Should’ve checked star rating”


    I thought this hotel is 5* level similarly to Barcelo Maya Tropical. Apparently not all Barcelo hotels are 5*, my bad, should’ve checked to avoid disappointment. We stayed at the premium level, but still. + Very friendly stuff, including spa stuff. Clean, spacious, recently renovated room Great view. Calm ocean due to the beach location. Clean beach (the hotel part was being cleaned every morning). Clean pools. Received great massage and body polish, was offered a refreshing drink afterwards, staff is very courteous and pleasant. The spa experience was pleasant from beginning to end. No mosquitoes. Decent entertainment program. - AC is very noisy - to the extent we had to turn it off to sleep Bad alcohol, tasted really cheap (I understand it’s all inclusive but still) - we ended up buying drinks. Their Premium lounge is a relatively small room (smaller than our room) with very limited selection of snacks/foods, and same terrible alcohol (talking wine and sparkling wine here, didn’t taste hard liquors/beer that they also have displayed their). Boring food selection, and just one place opened for breakfast. But stuff their is very very friendly. Their kids pool is just a small shallow pool with one small water slide. That’s it. On day 2 or 3 we finally found a playground which was located beyond the far right side of the beach, upstairs behind trees. I wish it would be located somewhere closer to the hotel, and not in the trees where flys and inspects bother children. Towels in the spa seem to be old. Overall, I think it might be a decent place to stay if you have a right level of expectations.


    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
    Dear Guest, We first would like to thank you for choosing our Barceló Puerto Vallarta hotel for your holidays and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. We regret to read we weren't able to meet you holiday expectations on this occasion. On the other hand, thank you for mentioning the aspects that were to your liking as the cleanliness of our facilities and the friendliness of our staff. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best Regards, Laura Ramos Gerente General / General Manager Barceló Puerto Vallarta

    EVALUATION

    Round Indicators

    • august 14 2019

    CopperTone830

    “Fantastic Trip to Puerto Vallarta!”


    The Hotel was absolutely amazing! Its tucked away from the other resorts which offers a private beach and less pushy vendors trying to sell their merchandise. There were several guards securing the beach/resort day and night. The staff were friendly, funny and extremely accommodating. The rooms, pools and hotel were exceptionally cleaned everyday. The food was delicious which complimented the ambiance. The entertainment at the pool during the day was great! Keren, Andrea, Candela, and "Danny Boy" by far all were fantastic! They know how to make your stay a great experience. Lots of fun! La cucaracha ! We hope to come back soon. "Mr Tony" and Jen-Chicago


    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
    Dear Guest, Thank you for the great feedback of your recent holiday experience at our Barceló Puerto Vallarta; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Thank you for mentioning the aspects that were to your liking as the quality of ur cuisine, the cleanliness of our facilities, day entertainment and the friendliness of our staff, will not fail to pass your comments to those team members whom you have personally mentioned. Again we thank you for this wonderful review, it has been a pleasure for us to read; it would honor us immensely to have the privilege to host your again at this your home Barceló Puerto Vallarta. All our best, Laura Ramos Gerente General / General Manager Barceló Puerto Vallarta

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