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Barceló Hotel Pool  Puerto Vallarta
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Map and location

Zona Hotelera Sur, Km. 11,5   48300 PO Box 158B Puerto Vallarta, Jalisco ,   México  


Points of Interest

14 mi Gustavo Díaz Ordaz International Airport

0 m Playa de Mismaloya

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Puerto Vallarta

4.0/5 Round Indicators
| 6617 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

48% Complete

3228

Very good

27% Complete

1834

Average

11% Complete

758

Poor

6% Complete

446

Very poor

5% Complete

351

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    Round Indicators
    RakeshMysore Seattle, Washington. 10/17/2019 Couples

    “Smokers' paradise with an annoying bracelet”

    Smoking is allowed in all outdoor areas such as pool, hallways and beach. As soon as you come out to any common area you will greeted with someone smoking. Had to move so many times because someone lit up a cigarette close to where we were. Had to hold my breath when walking along the hallways to avoid the smoke. I am particularly bothered by smoke and it ruined our experience. The overall rating reflects this. When you checkin, a bracelet will be tied around your wrist which you cannot remove. They make you sign where you agree to pay an extra charge should you lose the bracelet. The bracelet is similar to the one you get when you check in to a maternity ward in a hospital. It can scratch your skin if you are not careful. The buffet is not super vegetarian friendly and there are cases where one spatula is used to serve both veg and meat dishes. Labels are frequently wrong. However, the staff are helpful and they can prepare a special vegetarian meal for you if you want. The rooms are well maintained but they are a bit outdated. Ex: Old thermostat that doesn't have a remote.
    Round Indicators
    nidiatee1111 Riverside, California. 10/17/2019 Friends getaway

    “Amazing experience”

    We came for a friends birthday and had the time of our lives! The hotel is beautiful and very accommodating. We did upgrade our package which was completely worth it. Everything and anything we needed was taken cared of. The staff provided sincere exceptional customer service! Also a shout out to Yareli who really made sure we were taken cared of. The pool entertainment was phenomenal! Candela really made the sure the party was there and kept going, so much fun! Thank you Barcelo for a memorable vacation. We will be back!
    Round Indicators
    esimms81 10/15/2019

    “TERRIBLE!! NO STARS AT THIS POINT.”

    Why would anyone travel agent refer this place number one?? Secondly, so far away from everything. When we finally got to our resort we had to argue about wifi that worked poorly. The smell of mildew welcome you all in the hallways, elevators and then into the rooms. We switched out rooms, still was the same horrible stitch of unpleasant mildew. Just horrible, the pillows even had mildew smell. The beds were so uncomfortable had my back hurting. Ended up getting three massages while we were there. Lets talk about the water. Worse beach ever. First of all it was just a corner of a beach, with locals fishing and catching sea gulls. Dogs running stray, just a mess. Paid for an excursion to a private island and that was a little better but not too much, they take you over there in a small boat lol. horrible. I was not happy and ready to come home after the second day there. Barcelo owes me honestly. I can go on and on, but my advice will go the other way. No nightlife or excitement there period. Went downtown it was wicked and like an hour to get there. NO No No, not terrorist!!!!
    Round Indicators
    Daydream522905 10/14/2019 Family

    “Most amazing trip ever! ”

    We had the most amazing vacation when we visited here! The views we had were the most beautiful views I've ever experienced! We travel to a lot of places but this by far is our favorite place! Huge thank you to all of the staff there especially Candela Papichulo! He made our experience absolutely amazing! His attitude and his personality really made the experience even more perfect! He always made the days fun and exciting! All in all this place was absolutely perfect!!

    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
     Dear Guest, Thank you for the great feedback of your recent holiday experience at our Barceló Puerto Vallarta hotel; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We also thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to Candela and we are sure he will be happy to know his efforts have been appreciated. Again, we thank you for this wonderful review; it would honor us immensely to have the privilege to host you again at this your home Barceló Puerto Vallarta. All our best, Laura Ramos Gerente General / General Manager Barceló Puerto Vallarta

    Round Indicators
    marie81g 10/13/2019 Family

    “Clean rooms and great service”

    Loved the hotel, restaurants, pools, beach area. The rooms were clean and the entire hotel was spotless. Close to local zoo and downtown shopping area. We also had the best service during our stay at the restaurant, Caesar Lopez was fantastic. He made us feel welcome and special every night we went in for dinner. Will not forget the kindness he bestowed on our family and our kids.

    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
     Dear Marie, First and foremost, we would like to thank you for the time you took out of your day to share your recent holiday experience at Barceló Puerto Vallarta, we are thrilled to know you enjoyed your stay among us. Thank you for pointing out the aspects that were to your liking as the cleanliness of our beautiful suites, the quality of our cuisine and the comfort of our facilities. We are also very grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate Caesar on your behalf for his contribution to your wellbeing whilst in our hotel. Thank you again for this heartwarming review of your stay with us; it would honor us immensely to have the privilege to host you again at this your home Barceló Puerto Vallarta. All our best, Laura Ramos Gerente General / General Manager Barceló Puerto Vallarta

    EVALUATION

    Round Indicators

    • october 17 2019
    • Seattle, Washington
    • Couples

    RakeshMysore

    “Smokers' paradise with an annoying bracelet”


    Smoking is allowed in all outdoor areas such as pool, hallways and beach. As soon as you come out to any common area you will greeted with someone smoking. Had to move so many times because someone lit up a cigarette close to where we were. Had to hold my breath when walking along the hallways to avoid the smoke. I am particularly bothered by smoke and it ruined our experience. The overall rating reflects this. When you checkin, a bracelet will be tied around your wrist which you cannot remove. They make you sign where you agree to pay an extra charge should you lose the bracelet. The bracelet is similar to the one you get when you check in to a maternity ward in a hospital. It can scratch your skin if you are not careful. The buffet is not super vegetarian friendly and there are cases where one spatula is used to serve both veg and meat dishes. Labels are frequently wrong. However, the staff are helpful and they can prepare a special vegetarian meal for you if you want. The rooms are well maintained but they are a bit outdated. Ex: Old thermostat that doesn't have a remote.


    EVALUATION

    Round Indicators

    • october 17 2019
    • Riverside, California
    • Friends getaway

    nidiatee1111

    “Amazing experience”


    We came for a friends birthday and had the time of our lives! The hotel is beautiful and very accommodating. We did upgrade our package which was completely worth it. Everything and anything we needed was taken cared of. The staff provided sincere exceptional customer service! Also a shout out to Yareli who really made sure we were taken cared of. The pool entertainment was phenomenal! Candela really made the sure the party was there and kept going, so much fun! Thank you Barcelo for a memorable vacation. We will be back!


    EVALUATION

    Round Indicators

    • october 15 2019

    esimms81

    “TERRIBLE!! NO STARS AT THIS POINT.”


    Why would anyone travel agent refer this place number one?? Secondly, so far away from everything. When we finally got to our resort we had to argue about wifi that worked poorly. The smell of mildew welcome you all in the hallways, elevators and then into the rooms. We switched out rooms, still was the same horrible stitch of unpleasant mildew. Just horrible, the pillows even had mildew smell. The beds were so uncomfortable had my back hurting. Ended up getting three massages while we were there. Lets talk about the water. Worse beach ever. First of all it was just a corner of a beach, with locals fishing and catching sea gulls. Dogs running stray, just a mess. Paid for an excursion to a private island and that was a little better but not too much, they take you over there in a small boat lol. horrible. I was not happy and ready to come home after the second day there. Barcelo owes me honestly. I can go on and on, but my advice will go the other way. No nightlife or excitement there period. Went downtown it was wicked and like an hour to get there. NO No No, not terrorist!!!!


    EVALUATION

    Round Indicators

    • october 14 2019
    • Family

    Daydream522905

    “Most amazing trip ever! ”


    We had the most amazing vacation when we visited here! The views we had were the most beautiful views I've ever experienced! We travel to a lot of places but this by far is our favorite place! Huge thank you to all of the staff there especially Candela Papichulo! He made our experience absolutely amazing! His attitude and his personality really made the experience even more perfect! He always made the days fun and exciting! All in all this place was absolutely perfect!!


    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
    Dear Guest, Thank you for the great feedback of your recent holiday experience at our Barceló Puerto Vallarta hotel; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We also thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to Candela and we are sure he will be happy to know his efforts have been appreciated. Again, we thank you for this wonderful review; it would honor us immensely to have the privilege to host you again at this your home Barceló Puerto Vallarta. All our best, Laura Ramos Gerente General / General Manager Barceló Puerto Vallarta

    EVALUATION

    Round Indicators

    • october 13 2019
    • Family

    marie81g

    “Clean rooms and great service”


    Loved the hotel, restaurants, pools, beach area. The rooms were clean and the entire hotel was spotless. Close to local zoo and downtown shopping area. We also had the best service during our stay at the restaurant, Caesar Lopez was fantastic. He made us feel welcome and special every night we went in for dinner. Will not forget the kindness he bestowed on our family and our kids.


    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
    Dear Marie, First and foremost, we would like to thank you for the time you took out of your day to share your recent holiday experience at Barceló Puerto Vallarta, we are thrilled to know you enjoyed your stay among us. Thank you for pointing out the aspects that were to your liking as the cleanliness of our beautiful suites, the quality of our cuisine and the comfort of our facilities. We are also very grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate Caesar on your behalf for his contribution to your wellbeing whilst in our hotel. Thank you again for this heartwarming review of your stay with us; it would honor us immensely to have the privilege to host you again at this your home Barceló Puerto Vallarta. All our best, Laura Ramos Gerente General / General Manager Barceló Puerto Vallarta

    Barceló Hotel Beach  Puerto Vallarta

    In the midst of astounding natural beauty, this resort offers magnificent suites and exclusive service

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