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Barceló Hotel Pool  Puerto Vallarta
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Map and location

Zona Hotelera Sur, Km. 11,5   48300 PO Box 158B Puerto Vallarta, Jalisco ,   México  


Points of Interest

14 mi Gustavo Díaz Ordaz International Airport

0 m Playa de Mismaloya

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Prizes and Awards

Guest reviews.

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Barceló Puerto Vallarta

4.0/5 Round Indicators
| 6550 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

48% Complete

3196

Very good

27% Complete

1820

Average

11% Complete

746

Poor

6% Complete

441

Very poor

5% Complete

347

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    Round Indicators
    scarabrose81 Pullman, Washington. 09/18/2019 Friends getaway

    “Mixed Feelings about Barcelo”

    First impression horrible. Grounds were beautiful but the man at Premium Checkin was rude off putting and made us feel very unwelcome. I believe his name was Martin. We avoided him and the premium lounge when he was in there. We were greeted with no champagne put plenty I mean plenty of screaming kids and adults. As it turned out it was Mexican Independence Day, so the Resort was packed to the brim. (Not Hotels fault of course) We finally get to our room and it was lovely the sea front premier or whatever they called it was lovely. Huge balcony two bathrooms I liked it. Reservations ( which are included nightly for premium) are a pain to get. You literally have to walk down from your room to get a ticket. We never at at the buffet but the a la carts were fair to good. Big tip bring a insulated cup and fill up your drinks at the premium lounge. Always had what we wanted but the snacks available were disgusting. Sunday once again awful screaming kids screaming adults blaring music until 1am or so I was regretting Barcelo. The staff looked burned out and were not overly friendly at all that day. We felt awkward and unwanted and basically stayed by ourselves on the corner or the beach. Monday got MUCH better people left and the staff seemed more at ease and was much friendlier. I generally walk around Resorts with a smile and a hola...we finally got some back. The beach is great small yes but easily swimable and not rocky. Housekeeping was great. Refills of the mini bars NOT great we were there 4 nights only refilled the night before leaving. If you are a family this place might be great. I don’t have kids but the grounds are perfect for a beautiful retreat. If your more into upscale or luxury head back to town. Seriously Barcelo you need to re examine who you have greeting Your guests at checkin. It makes a lasting impression this impression was very very very bad. Some of your bellboys or busboys or housekeepers are better at customer interactions. You MAY contact me for more info on this if needed.
    Round Indicators
    Phoenix_Peter Phoenix, Arizona. 09/15/2019 Couples

    “Barcelo Puerto Vallarta week of Sept 8th, 2019”

    The Barcelo Puerto Vallarta is an older, smaller all inclusive property that we have now visited twice. Our overall experience was very positive, great value for money and we will return in the future.

    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
     Dear Peter, We first would like to thank you for making our Barceló Puerto Vallarta hotel your preferred choice for your holidays in Puerto Vallarta. We are glad to know that once again, we meet your expectations and you enjoyed your stay among us. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Best Regards, Laura Ramos Gerente General / General Manager Barceló Puerto Vallarta

    Round Indicators
    Wanderer304072 09/13/2019 Friends getaway

    “Pick another resort!”

    This was probably my least favorite resort Ive ever been to. The food was terrible, the alcohol was crappy, there was crappy entertainment. Only 1 specialty restaurant was open. Only 1 bar in a terrible location on the property (excluding the swim up bar). Very few poolside waitresses.

    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
     Dear Guest, Thank you very much for the time you spent to share your personal impressions of your stay at Barceló Puerto Vallarta hotel. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation. We sincerely regret reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next holiday experience an unforgettable one for all the right reasons. Best Regards, Laura Ramos Gerente General / General Manager Barceló Puerto Vallarta

    Round Indicators
    ncong Houston, Texas. 09/09/2019 Family

    “Sept 2019 trip to Barcelo Puerto Vallarta”

    Just came back from this resort and it was a beautiful place. The resort had beautiful landscaping, big pools, and huge rooms for a hotel. The staff are friendly and food is good too. The resort sits at the edge of a mountain and the ocean, very green and nice if you're into nature. The beach was not all that great because there are a lot of little boats there and people fishing in it too. But they are locals and very friendly, just trying to sell you things so they can survive. Be careful with the people selling tours to other magical and beautiful places, because the Barcelo is probably the best resort in this area. Also when you get off the plane at PVR airport, you go thru a "shark tank", about 30 people are trying to convince you they are there to help you, the only thing they are trying to do is sell you a "tour-excursion", they are not related to car rental or anything else. Say no thank you and keep moving until you're out of the "shark tank"!

    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
     Dear Guest, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Puerto Vallarta hotel with us and TripAdvisor readers. Thank you for mentioning the aspects that were to your liking as the comfort of our facilities, the friendliness of our staff and the quality of our cuisine. Again, we thank you for this wonderful review, it has been a pleasure for us to read; it would honor us immensely to have the privilege to host you again at this your home Barceló Puerto Vallarta. All our best, Laura Ramos Gerente General / General Manager Barceló Puerto Vallarta

    Round Indicators
    Jay Q San Jose del Cabo, Mexico. 09/08/2019

    “Outstanding!”

    Our only regret was that we were there for just 2 days. We have already booked a full week for next year. Service, accommodations, and the restaurants were great. For an all-inclusive resort this was exceptional at this price point. This resort is located on a beautiful secluded small beach and one of our all time favorite. Even though this is an all-inclusive resort, take the short walk across the river and have lunch with one of the beach restaurants. People watch with your feet in the sand, enjoy the clear water and keep an eye out for the Blue-footed Booby, it's a bird. We have been to other Barcelo resorts and this one is one of their best. There were always chairs available at the pools. No time-share selling. Top shelf cocktails. Absolutely no negative comments. We are anxiously waiting to return.

    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
     Dear Jay, First of all, we would like to thank you for the time you took out of your day to share your recent holiday experience at Barceló Puerto Vallarta, guest satisfaction is our main goal and we are thrilled to know we exceeded your expectations. Thank you for the highlights on the quality of our cuisine, the comfort of our facilities and the service provided by our staff. Again we thank you for this wonderful review, it has been a pleasure for us to read. We look forward to your next visit at this your home far away from home Barceló Puerto Vallarta. All our best, Laura Ramos Gerente General / General Manager Barceló Puerto Vallarta

    EVALUATION

    Round Indicators

    • september 18 2019
    • Pullman, Washington
    • Friends getaway

    scarabrose81

    “Mixed Feelings about Barcelo”


    First impression horrible. Grounds were beautiful but the man at Premium Checkin was rude off putting and made us feel very unwelcome. I believe his name was Martin. We avoided him and the premium lounge when he was in there. We were greeted with no champagne put plenty I mean plenty of screaming kids and adults. As it turned out it was Mexican Independence Day, so the Resort was packed to the brim. (Not Hotels fault of course) We finally get to our room and it was lovely the sea front premier or whatever they called it was lovely. Huge balcony two bathrooms I liked it. Reservations ( which are included nightly for premium) are a pain to get. You literally have to walk down from your room to get a ticket. We never at at the buffet but the a la carts were fair to good. Big tip bring a insulated cup and fill up your drinks at the premium lounge. Always had what we wanted but the snacks available were disgusting. Sunday once again awful screaming kids screaming adults blaring music until 1am or so I was regretting Barcelo. The staff looked burned out and were not overly friendly at all that day. We felt awkward and unwanted and basically stayed by ourselves on the corner or the beach. Monday got MUCH better people left and the staff seemed more at ease and was much friendlier. I generally walk around Resorts with a smile and a hola...we finally got some back. The beach is great small yes but easily swimable and not rocky. Housekeeping was great. Refills of the mini bars NOT great we were there 4 nights only refilled the night before leaving. If you are a family this place might be great. I don’t have kids but the grounds are perfect for a beautiful retreat. If your more into upscale or luxury head back to town. Seriously Barcelo you need to re examine who you have greeting Your guests at checkin. It makes a lasting impression this impression was very very very bad. Some of your bellboys or busboys or housekeepers are better at customer interactions. You MAY contact me for more info on this if needed.


    EVALUATION

    Round Indicators

    • september 15 2019
    • Phoenix, Arizona
    • Couples

    Phoenix_Peter

    “Barcelo Puerto Vallarta week of Sept 8th, 2019”


    The Barcelo Puerto Vallarta is an older, smaller all inclusive property that we have now visited twice. Our overall experience was very positive, great value for money and we will return in the future.


    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
    Dear Peter, We first would like to thank you for making our Barceló Puerto Vallarta hotel your preferred choice for your holidays in Puerto Vallarta. We are glad to know that once again, we meet your expectations and you enjoyed your stay among us. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Best Regards, Laura Ramos Gerente General / General Manager Barceló Puerto Vallarta

    EVALUATION

    Round Indicators

    • september 13 2019
    • Friends getaway

    Wanderer304072

    “Pick another resort!”


    This was probably my least favorite resort Ive ever been to. The food was terrible, the alcohol was crappy, there was crappy entertainment. Only 1 specialty restaurant was open. Only 1 bar in a terrible location on the property (excluding the swim up bar). Very few poolside waitresses.


    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
    Dear Guest, Thank you very much for the time you spent to share your personal impressions of your stay at Barceló Puerto Vallarta hotel. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation. We sincerely regret reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next holiday experience an unforgettable one for all the right reasons. Best Regards, Laura Ramos Gerente General / General Manager Barceló Puerto Vallarta

    EVALUATION

    Round Indicators

    • september 9 2019
    • Houston, Texas
    • Family

    ncong

    “Sept 2019 trip to Barcelo Puerto Vallarta”


    Just came back from this resort and it was a beautiful place. The resort had beautiful landscaping, big pools, and huge rooms for a hotel. The staff are friendly and food is good too. The resort sits at the edge of a mountain and the ocean, very green and nice if you're into nature. The beach was not all that great because there are a lot of little boats there and people fishing in it too. But they are locals and very friendly, just trying to sell you things so they can survive. Be careful with the people selling tours to other magical and beautiful places, because the Barcelo is probably the best resort in this area. Also when you get off the plane at PVR airport, you go thru a "shark tank", about 30 people are trying to convince you they are there to help you, the only thing they are trying to do is sell you a "tour-excursion", they are not related to car rental or anything else. Say no thank you and keep moving until you're out of the "shark tank"!


    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
    Dear Guest, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Puerto Vallarta hotel with us and TripAdvisor readers. Thank you for mentioning the aspects that were to your liking as the comfort of our facilities, the friendliness of our staff and the quality of our cuisine. Again, we thank you for this wonderful review, it has been a pleasure for us to read; it would honor us immensely to have the privilege to host you again at this your home Barceló Puerto Vallarta. All our best, Laura Ramos Gerente General / General Manager Barceló Puerto Vallarta

    EVALUATION

    Round Indicators

    • september 8 2019
    • San Jose del Cabo, Mexico

    Jay Q

    “Outstanding!”


    Our only regret was that we were there for just 2 days. We have already booked a full week for next year. Service, accommodations, and the restaurants were great. For an all-inclusive resort this was exceptional at this price point. This resort is located on a beautiful secluded small beach and one of our all time favorite. Even though this is an all-inclusive resort, take the short walk across the river and have lunch with one of the beach restaurants. People watch with your feet in the sand, enjoy the clear water and keep an eye out for the Blue-footed Booby, it's a bird. We have been to other Barcelo resorts and this one is one of their best. There were always chairs available at the pools. No time-share selling. Top shelf cocktails. Absolutely no negative comments. We are anxiously waiting to return.


    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
    Dear Jay, First of all, we would like to thank you for the time you took out of your day to share your recent holiday experience at Barceló Puerto Vallarta, guest satisfaction is our main goal and we are thrilled to know we exceeded your expectations. Thank you for the highlights on the quality of our cuisine, the comfort of our facilities and the service provided by our staff. Again we thank you for this wonderful review, it has been a pleasure for us to read. We look forward to your next visit at this your home far away from home Barceló Puerto Vallarta. All our best, Laura Ramos Gerente General / General Manager Barceló Puerto Vallarta

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