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Barceló Hotel Pool  Puerto Vallarta
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Map and location

Zona Hotelera Sur, Km. 11,5   48300 PO Box 158B Puerto Vallarta, Jalisco ,   México  


Points of Interest

14 mi Gustavo Díaz Ordaz International Airport

0 m Playa de Mismaloya

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Puerto Vallarta

4.0/5 Round Indicators
| 6914 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

49% Complete

3429

Very good

27% Complete

1882

Average

11% Complete

775

Poor

6% Complete

470

Very poor

5% Complete

359

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    Round Indicators
    mlopez2020 01/23/2020

    “Barcelo PV”

    Overall, we had a good time. Had a few issues the first couple days but things worked itself out. Would like the room service breakfast menu to be expanded. Pool side was great. Beach access was wonderful.
    Round Indicators
    Lynda C 01/22/2020

    “Excellent Hotel”

    The staff was wonderful and even the contractors doing remodeling were quiet, clean and plesant.Amazing view, room and filled with little treats every day....ven had rose pedals on the bed spread the first day for our Anniversary. Food was amazing. There was always help available. Even the transport driver was wonderful. Great comfortable bed..

    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
     Dear Lynda, First of all, we congratulate you with your Anniversary and we thank you for choosing our Barceló Puerto Vallarta hotel for such a special occasion.We take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to special occasions. We are also very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Cordially, Laura Ramos / General Manager

    Round Indicators
    Robert R Shepherdstown, West Virginia. 01/22/2020

    “Exceeds expectations!”

    This all-inclusive resort exceeded our expectations in every way. The resort is beautiful and in a perfect location, and the staff and service of every department are professional, friendly, and helpful. Our week was truly wonderful. We think Barcelo resorts are all excellent, but this particular resort is a notch above the others!

    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
     Dear Robert, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Puerto Vallarta was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Best regards, Laura Ramos / General Manager

    Round Indicators
    dandY8358QG Holdingford, United States. 01/22/2020

    “Staff is excellent”

    My favorite about Barcelo was the staff. Everyone was very nice and welcoming. Cesar Lopez was by far our favorite. If you have dinner in the buffet, request him. He's that good. Everyone misses him after we left. The pool bar was also nice. They temperature of the water there is a little warmer than most down there, so it's not a system shock getting in the water. My only con was that there are a lot more kids there than I'm used to, but that was just something we thought about on the first day.

    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
     Dear Dan, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Sincerely, Laura Ramos / General Manager

    Round Indicators
    PCheruvathur Edmonton, Canada. 01/21/2020 Family

    “Barcelo mismaloya”

    The biggest pluses of this hotel are the staff. They went above and beyond to show their professionalism. Management was excellent as well. I would like to especially thank the following staff. 1. Executive Chef Santiago. I had the honor to see how he prepared some excellent dishes. 2. Antonio Gallegas. He helped accommodate our special requests and excellent management skills. 3. Kate Miranda, Barcy club: I cannot thank her enough. My son was very happy. 4. The Spanish and Italian restaurants were excellent. 5. The special Mexican party was a lot of fun and my son thoroughly enjoyed it. In terms of improvements, I was surprised that wifi was not included. This is 2020 and it probably helps in marketing when tourists post photos on social media. Another improvement could be an unlimited number of access to the a la Carte restaurants during the low season. Paul

    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
     Dear Paul, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Puerto Vallarta hotel with us and Tripadvisor readers. Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Cordially, Laura Ramos / General Manager

    EVALUATION

    Round Indicators

    • january 23 2020

    mlopez2020

    “Barcelo PV”


    Overall, we had a good time. Had a few issues the first couple days but things worked itself out. Would like the room service breakfast menu to be expanded. Pool side was great. Beach access was wonderful.


    EVALUATION

    Round Indicators

    • january 22 2020

    Lynda C

    “Excellent Hotel”


    The staff was wonderful and even the contractors doing remodeling were quiet, clean and plesant.Amazing view, room and filled with little treats every day....ven had rose pedals on the bed spread the first day for our Anniversary. Food was amazing. There was always help available. Even the transport driver was wonderful. Great comfortable bed..


    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
    Dear Lynda, First of all, we congratulate you with your Anniversary and we thank you for choosing our Barceló Puerto Vallarta hotel for such a special occasion.We take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to special occasions. We are also very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Cordially, Laura Ramos / General Manager

    EVALUATION

    Round Indicators

    • january 22 2020
    • Shepherdstown, West Virginia

    Robert R

    “Exceeds expectations!”


    This all-inclusive resort exceeded our expectations in every way. The resort is beautiful and in a perfect location, and the staff and service of every department are professional, friendly, and helpful. Our week was truly wonderful. We think Barcelo resorts are all excellent, but this particular resort is a notch above the others!


    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
    Dear Robert, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Puerto Vallarta was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Best regards, Laura Ramos / General Manager

    EVALUATION

    Round Indicators

    • january 22 2020
    • Holdingford, United States

    dandY8358QG

    “Staff is excellent”


    My favorite about Barcelo was the staff. Everyone was very nice and welcoming. Cesar Lopez was by far our favorite. If you have dinner in the buffet, request him. He's that good. Everyone misses him after we left. The pool bar was also nice. They temperature of the water there is a little warmer than most down there, so it's not a system shock getting in the water. My only con was that there are a lot more kids there than I'm used to, but that was just something we thought about on the first day.


    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
    Dear Dan, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Sincerely, Laura Ramos / General Manager

    EVALUATION

    Round Indicators

    • january 21 2020
    • Edmonton, Canada
    • Family

    PCheruvathur

    “Barcelo mismaloya”


    The biggest pluses of this hotel are the staff. They went above and beyond to show their professionalism. Management was excellent as well. I would like to especially thank the following staff. 1. Executive Chef Santiago. I had the honor to see how he prepared some excellent dishes. 2. Antonio Gallegas. He helped accommodate our special requests and excellent management skills. 3. Kate Miranda, Barcy club: I cannot thank her enough. My son was very happy. 4. The Spanish and Italian restaurants were excellent. 5. The special Mexican party was a lot of fun and my son thoroughly enjoyed it. In terms of improvements, I was surprised that wifi was not included. This is 2020 and it probably helps in marketing when tourists post photos on social media. Another improvement could be an unlimited number of access to the a la Carte restaurants during the low season. Paul


    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
    Dear Paul, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Puerto Vallarta hotel with us and Tripadvisor readers. Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Cordially, Laura Ramos / General Manager

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