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Barceló Hotel Pool  Maya Beach
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancún International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Beach

4.5/5 Round Indicators
| 12099 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

55% Complete

6658

Very good

27% Complete

3272

Average

9% Complete

1195

Poor

4% Complete

529

Very poor

3% Complete

445

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    Round Indicators
    Helen M 09/18/2019

    “Theft From Room Safe”

    My partner and I had half of our holiday money stolen from our safe in the Tropical Hotel of this Resort. We had 280 usdollars and 3200 pesos stolen over 4 days. The Manager of this Resort totally refused to accept responsibility because he said no-one would have our safe number unless we handed it out to someone. The security downloaded the activity from the safe memory also our door activity. We were told our door had been tampered with. I asked the Manager Luis Gomez to show me the download from the safe .After he refused a few times and myself getting more frustrated at the fact he was stopping me from proving to him there had been someone in our room, he showed me the report. I pointed out to him the times we were out of the room, down at the swim up bar and restaurant for lunch. Hell, I could even prove to him on the Saturday 7th Sept we were out of the hotel with our friends in Playa Del Carmen and I showed him a photo of us. The time of the photo was 10 minutes approx before the safe was opened then closed 1 minute later in our room. Then someone went in half an hour later and opened and closed the safe again. This particular Saturday was the day we realised the money had been taken because I counted the dollars and realised we had 250 stolen. We then realised on our return another 30 dollars had been taken.Our rep gave us money for a taxi to the police station for an incident report. We paid for an attorney to translate our report as the police didn’t speak English.
    Round Indicators
    bradyod 09/17/2019 Couples

    “Great surf experience”

    Thank you to Victor, Brenda, Alin and Nestor for the great waves. I haven't surfed in over a decade and my wife has never been on a board; Victor and crew got us riding the waves after just a few short moments. My wife went from being nervous to starting to ride by herself! Viktor took his time and helped her have a full experience. I was able to recapture the feeling of surfing that I'd missed and was quickly able to attempt new tricks. We even got a shot with both of us riding. Highly recommended, I'll do it again.
    Round Indicators
    Giannoula R Vancouver. 09/17/2019 Family

    “Excellent family vacation!”

    I would definitely recommend this beautiful resort to friends and family and hope to return soon! I would recommend making reservations to restaurants and for the dolphins sooner than later on your trip. There was so much to explore and enjoy we were not able to even experience 1/3 of the resort in 5 days.
    Round Indicators
    Kate M 09/15/2019 Couples

    “It has it all!!!”

    Barcelo offer EVERYTHING you could possible want.. my husband and I have been five times and we have been to several other hotels close by as well as Tulum and Cozumel. Barcelo has the most amazing beaches with lots of space between everyone. There’s snorkeling right from the beach with established formations underwater that house all kinds of marine life and attract incredible variety of fish plus the sea turtles that come right in! There are grills for grabbing quick bites to eat and bars for refreshments. Loads of interconnecting pools and swim outs plus children’s entertainment and swimming areas. You can take scuba lessons swim with dolphins or just watch others!!! Beautiful settings for weddings to fit any size group. The rooms are spacious and offer wonderful extras such as a hot tub on the balcony. Incredible buffets open all meals where your spoiled for choice and fast good service. Several restaurants for those who prefer. A shopping mall. Bowling and mini golf plus a HUGE gym and incredible spa area.. they are currently building a zip line with other attractions and a whole new wing of adult only rooms.. did I mention the theaters where Vegas class shows go on at night ! Seriously it has it all and we can’t wait to go back!
    Round Indicators
    Adam B 09/14/2019 Couples

    “Butlins for Mexicans ”

    Great during the week as soon as actual Mexicans that aren’t polite staff get there it is worse than going to Blackpool or Butlins there’s plenty of sun beds like 100’s of unused ones and you come back from the beach and someone is sat on your towel rather than one of the 300 or so other beds

    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
     Dear Adam B, We value all of our guests and we appreciate you taking the time to write us on your stay at Barceló Maya Beach. I sincerely apologize for your experience during your recent stay, our goal is to always try to exceed our guests expectations. It is not atypical of our service, the majority of our reviews on this site, mention the how great of memories we can delivered. Once again we apologize we were not able to accomplish this for you. Best Regards, José Luis Serratos Subdirector Barceló Maya Beach

    EVALUATION

    Round Indicators

    • september 18 2019

    Helen M

    “Theft From Room Safe”


    My partner and I had half of our holiday money stolen from our safe in the Tropical Hotel of this Resort. We had 280 usdollars and 3200 pesos stolen over 4 days. The Manager of this Resort totally refused to accept responsibility because he said no-one would have our safe number unless we handed it out to someone. The security downloaded the activity from the safe memory also our door activity. We were told our door had been tampered with. I asked the Manager Luis Gomez to show me the download from the safe .After he refused a few times and myself getting more frustrated at the fact he was stopping me from proving to him there had been someone in our room, he showed me the report. I pointed out to him the times we were out of the room, down at the swim up bar and restaurant for lunch. Hell, I could even prove to him on the Saturday 7th Sept we were out of the hotel with our friends in Playa Del Carmen and I showed him a photo of us. The time of the photo was 10 minutes approx before the safe was opened then closed 1 minute later in our room. Then someone went in half an hour later and opened and closed the safe again. This particular Saturday was the day we realised the money had been taken because I counted the dollars and realised we had 250 stolen. We then realised on our return another 30 dollars had been taken.Our rep gave us money for a taxi to the police station for an incident report. We paid for an attorney to translate our report as the police didn’t speak English.


    EVALUATION

    Round Indicators

    • september 17 2019
    • Couples

    bradyod

    “Great surf experience”


    Thank you to Victor, Brenda, Alin and Nestor for the great waves. I haven't surfed in over a decade and my wife has never been on a board; Victor and crew got us riding the waves after just a few short moments. My wife went from being nervous to starting to ride by herself! Viktor took his time and helped her have a full experience. I was able to recapture the feeling of surfing that I'd missed and was quickly able to attempt new tricks. We even got a shot with both of us riding. Highly recommended, I'll do it again.


    EVALUATION

    Round Indicators

    • september 17 2019
    • Vancouver
    • Family

    Giannoula R

    “Excellent family vacation!”


    I would definitely recommend this beautiful resort to friends and family and hope to return soon! I would recommend making reservations to restaurants and for the dolphins sooner than later on your trip. There was so much to explore and enjoy we were not able to even experience 1/3 of the resort in 5 days.


    EVALUATION

    Round Indicators

    • september 15 2019
    • Couples

    Kate M

    “It has it all!!!”


    Barcelo offer EVERYTHING you could possible want.. my husband and I have been five times and we have been to several other hotels close by as well as Tulum and Cozumel. Barcelo has the most amazing beaches with lots of space between everyone. There’s snorkeling right from the beach with established formations underwater that house all kinds of marine life and attract incredible variety of fish plus the sea turtles that come right in! There are grills for grabbing quick bites to eat and bars for refreshments. Loads of interconnecting pools and swim outs plus children’s entertainment and swimming areas. You can take scuba lessons swim with dolphins or just watch others!!! Beautiful settings for weddings to fit any size group. The rooms are spacious and offer wonderful extras such as a hot tub on the balcony. Incredible buffets open all meals where your spoiled for choice and fast good service. Several restaurants for those who prefer. A shopping mall. Bowling and mini golf plus a HUGE gym and incredible spa area.. they are currently building a zip line with other attractions and a whole new wing of adult only rooms.. did I mention the theaters where Vegas class shows go on at night ! Seriously it has it all and we can’t wait to go back!


    EVALUATION

    Round Indicators

    • september 14 2019
    • Couples

    Adam B

    “Butlins for Mexicans ”


    Great during the week as soon as actual Mexicans that aren’t polite staff get there it is worse than going to Blackpool or Butlins there’s plenty of sun beds like 100’s of unused ones and you come back from the beach and someone is sat on your towel rather than one of the 300 or so other beds


    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
    Dear Adam B, We value all of our guests and we appreciate you taking the time to write us on your stay at Barceló Maya Beach. I sincerely apologize for your experience during your recent stay, our goal is to always try to exceed our guests expectations. It is not atypical of our service, the majority of our reviews on this site, mention the how great of memories we can delivered. Once again we apologize we were not able to accomplish this for you. Best Regards, José Luis Serratos Subdirector Barceló Maya Beach

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