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Barceló Hotel Pool  Maya Colonial
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancún International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Colonial

4.5/5 Round Indicators
| 8573 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

62% Complete

5324

Very good

23% Complete

1985

Average

8% Complete

713

Poor

3% Complete

321

Very poor

2% Complete

231

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    Round Indicators
    davidhT9578OX Puerto Aventuras, Mexico. 08/22/2019 Family

    “Best resort in Mexico ”

    I have stayed her about 10-12 times now , my family and I go every year . It is the best resort by Far the food , beach pool and entertainment. The Animation Team does a lot of activities during the day to keep us guest happy and active. Through the animation team people like CESAR do a great job . He is a great person and always puts the guests before himself . Making them have fun , enjoy and always have a good Time . Also people like Daniele , Bryan , Danny, Samantha and Eric also do a great Job also.
    Round Indicators
    eddyhome6 Beaumont, California. 08/22/2019 Family

    “Resort review”

    Excellent resort with all needs being met in a single location with considerations given to adult and child needs alike. No need to leave the resort for food, drink shopping or casino; if so inclined.
    Round Indicators
    agarcia0128 Long Beach, California. 08/20/2019 Family

    “Good experience for first time visiting”

    Overall the experience was great! The benefits of All Inclusive are perfect especially for families. The resort is pretty big and well maintained. The staff could improve in their customer service and be more friendly. The variety of food in the buffets was tasty and fresh. The kids pool was a huge plus if traveling with kids. The rooms are average and their furniture could use some updating. The beds are a bit small and uncomfortable. Overall great place to come with the family to relax.
    Round Indicators
    amynj_13 edmonton. 08/20/2019 Family

    “great resort”

    great resort,excellent staff,great management,great beach breakfast lunch dinner was excellent ground maintenance team excellent front deskl check in premium excellent shopping in maya mall great shopping in karibe mall great

    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
     Dear amynj_13 Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Regards

    Round Indicators
    Andrew S 08/20/2019 Solo travel

    “Amazing hotel with little accomodation.”

    We booked on a low season, but I would've appreciated some flexibility in regards to the room accommodation, especially if we were promised a certain room. The entertainment could use some upgrade however the room and service staff have been exceptional.

    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
     Dear Andrew S: First of all, we want to thank you for having chosen Barceló Maya Colonial to enjoy your holidays and for having taken part of your time in valuing your stay with us. We appreciate your support with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. Please, do not hesitate to contact us at maya.colonial.jrec@barcelo.com for your next visit so we can give you a more personalized follow up on your reservation. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area. We look forward to welcoming you again very soon. Regards 

    EVALUATION

    Round Indicators

    • august 22 2019
    • Puerto Aventuras, Mexico
    • Family

    davidhT9578OX

    “Best resort in Mexico ”


    I have stayed her about 10-12 times now , my family and I go every year . It is the best resort by Far the food , beach pool and entertainment. The Animation Team does a lot of activities during the day to keep us guest happy and active. Through the animation team people like CESAR do a great job . He is a great person and always puts the guests before himself . Making them have fun , enjoy and always have a good Time . Also people like Daniele , Bryan , Danny, Samantha and Eric also do a great Job also.


    EVALUATION

    Round Indicators

    • august 22 2019
    • Beaumont, California
    • Family

    eddyhome6

    “Resort review”


    Excellent resort with all needs being met in a single location with considerations given to adult and child needs alike. No need to leave the resort for food, drink shopping or casino; if so inclined.


    EVALUATION

    Round Indicators

    • august 20 2019
    • Long Beach, California
    • Family

    agarcia0128

    “Good experience for first time visiting”


    Overall the experience was great! The benefits of All Inclusive are perfect especially for families. The resort is pretty big and well maintained. The staff could improve in their customer service and be more friendly. The variety of food in the buffets was tasty and fresh. The kids pool was a huge plus if traveling with kids. The rooms are average and their furniture could use some updating. The beds are a bit small and uncomfortable. Overall great place to come with the family to relax.


    EVALUATION

    Round Indicators

    • august 20 2019
    • edmonton
    • Family

    amynj_13

    “great resort”


    great resort,excellent staff,great management,great beach breakfast lunch dinner was excellent ground maintenance team excellent front deskl check in premium excellent shopping in maya mall great shopping in karibe mall great


    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
    Dear amynj_13 Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Regards

    EVALUATION

    Round Indicators

    • august 20 2019
    • Solo travel

    Andrew S

    “Amazing hotel with little accomodation.”


    We booked on a low season, but I would've appreciated some flexibility in regards to the room accommodation, especially if we were promised a certain room. The entertainment could use some upgrade however the room and service staff have been exceptional.


    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
    Dear Andrew S: First of all, we want to thank you for having chosen Barceló Maya Colonial to enjoy your holidays and for having taken part of your time in valuing your stay with us. We appreciate your support with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. Please, do not hesitate to contact us at maya.colonial.jrec@barcelo.com for your next visit so we can give you a more personalized follow up on your reservation. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area. We look forward to welcoming you again very soon. Regards 

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