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Barceló Hotel Pool Maya Colonial

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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  

How do I get to the hotel?

T + 52 984 875 1500

mayacolonial@barcelo.com

Points of Interest

49 mi  Cancún International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Colonial

4.5/5 Round Indicators
| 8758 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service

Comments

Excellent

62% Complete

5435

Very good

23% Complete

2016

Average

8% Complete

733

Poor

3% Complete

334

Very poor

2% Complete

240

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    Round Indicators
    ninthdragonfly Toronto, Canada. 10/16/2019

    “Big resort!”

    I arrived with my husband and 9 year old son and we were greeted with a cocktail. Our flight was late in the evening but most restaurants were open. They have a lot of restaurants on site and the customer service was good. Food was not the greatest. The beach was a bit rocky and our room was a good size. Lots of shops and restaurants to choose from.
    See full review
    Round Indicators
    MissyKnechel 10/16/2019 Couples

    “An excellent getaway! Will be back!”

    We are just traveling back to the states from a wonderful getaway to riviera maya. We booked this through Southwest vacations, and it was a great deal! When we arrived on a Tuesday afternoon, there was zero wait to check in, which was a relief since I had read it can take hours. We received our yummy cocktail and room assignment. Here are the pros and cons: Pros: •immaculate: grounds, lobbies, restaurants, theaters, all of it- extremely clean. •beach was amazing. No seaweed issues at all. IF you go to the beach just outside of colonial, it’s like a snorkeler’s dream. You don’t even need gear- the water is so clear that you can see these beautiful giant fish right there in shallow water. •pools- all of them are beautiful and so well kept •entertainment- the poolside staff as well as the theater entertainment. All very fun and done well. •the margaritas! The best margaritas were at the pool bar and at the theater. •excursions- we went with maya adventuras on a half day snorkeling outing where we got to go in the ocean, cenote (natural pool), and a cave! Lunch was included and it was wonderful! Our tour guide, “Nacho” was the best! We also swam with the dolphins right there on site with Dolphinaris. Well worth the money! •some restaurants- Santa Fe steakhouse, Kyoto hibachi, and the seafood restaurant were really good! Make sure to make your reservations at guest services upon arrival. The buffet over at Caribe is WAY better than the other buffets. They have mimosa bar and better Mexican options. Also, they have self serve gelato there! •the service- all staff were friendly, fun, and engaging. All spoke English pretty well, which was helpful. Cons: •our room had a musty/mildew smell when we first got there. We called about it and didn’t get an answer the first night. The second day, they did bring some machine in to get the moisture out and it was better, but the smell returned later in the week. I’m not sure if other rooms/buildings had this issue. Next time, I think I would prefer to stay at tropical or at least a Premier level room. •the food was good, not amazing. The grills and buffets were just good. The Mexico Lindo restaurant as well as Capri Italian restaurant were underwhelming. Much more pros than cons, for sure! I’m now in love with Mexico and tequila! Will definitely return with my family next time. TONS to do with the kids- free water parks, mini golf, and playgrounds.
    See full review
    Round Indicators
    ladylou68 SOUTHAMPTON ENGLAND. 10/15/2019

    “lovely hotel BUT”

    my husband & I have just returned from this hotel after staying for 2 weeks . after travelling from the uk we arrived at the hotel to be told that our premium room we had booked was now unavailable !! BUT then to be told we had been given a free upgrade to a master suite !! the check-in was easy and then we were shown to our suite, which was huge !! it was spotlessly clean huge double wet room, double sinks , dressing gowns ,2 fully stocked fridges and snacks and the bed was massive and really comfy. the balcony had 2 sunbeds on and a hammock which we didn't try as we would of ended up in hospital !! the beach is beautiful and always plenty of sunbeds .the food was plentiful and always something to eat .the staff work tirelessly in all areas BUT the dolphinarium onsite is pitiful !!! I can't believe that in this day and age there are still captive dolphins especially in the hotel grounds the pool is so small, the 5 have no shade and when finished performing they just swim around & around in 2 small kidney-shaped pools which an adult can stand up in, so sad suggestions make the pools & beach no smoking or have designated smoking areas, as we saw butts along the beach and someone putting a cigarette out in the pool and then throwing the butt in the gardens have fridges filled with water bottled at each bar then you can help yourself and not bother the bar staff where the entertainment guides are, have what the theme is in the buffets then if you don't think you'll like the food you can book a restaurant dont move the staff around so much as you cant get to know anyone improve the entertainment get rid of the dolphinarium overall this place is lovely but wouldnt return
    See full review
    Round Indicators
    ckenney194 Denver, Colorado. 10/15/2019 Family

    “Great for children and alcohol if that is your thing.”

    The kids had a ball and there was always something to do for them. The free alcohol made for a few late nights. I don't drink so it seemed to cater to the drunks more than the families. Overall, a great time.
    See full review
    Round Indicators
    koricsa1997 Belize. 10/15/2019 Family

    “Excellence experience”

    Was an excellent experience my family and I did enjoyed it. Highly recommended, good staff service and the property looks amazing. Love that there is a pool specially for kids. You guys cater for all guest needs and that's good that you guys think in every single thing that a guest needs.
    See full review

    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
     Dear koricsa1997: First of all, we want to thank you for having chosen Barceló Maya Colonial to enjoy your holidays and for having taken part of your time in valuing your stay with us. We appreciate your support with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. Please, do not hesitate to contact us at maya.colonial.jrec@barcelo.com for your next visit so we can give you a more personalized follow up on your reservation. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area. We look forward to welcoming you again very soon. Regards

    EVALUATION

    Round Indicators
    • october 16 2019
    • Toronto, Canada

    ninthdragonfly

    “Big resort!”

    I arrived with my husband and 9 year old son and we were greeted with a cocktail. Our flight was late in the evening but most restaurants were open. They have a lot of restaurants on site and the customer service was good. Food was not the greatest. The beach was a bit rocky and our room was a good size. Lots of shops and restaurants to choose from.

    EVALUATION

    Round Indicators
    • october 16 2019
    • Couples

    MissyKnechel

    “An excellent getaway! Will be back!”

    We are just traveling back to the states from a wonderful getaway to riviera maya. We booked this through Southwest vacations, and it was a great deal! When we arrived on a Tuesday afternoon, there was zero wait to check in, which was a relief since I had read it can take hours. We received our yummy cocktail and room assignment. Here are the pros and cons: Pros: •immaculate: grounds, lobbies, restaurants, theaters, all of it- extremely clean. •beach was amazing. No seaweed issues at all. IF you go to the beach just outside of colonial, it’s like a snorkeler’s dream. You don’t even need gear- the water is so clear that you can see these beautiful giant fish right there in shallow water. •pools- all of them are beautiful and so well kept •entertainment- the poolside staff as well as the theater entertainment. All very fun and done well. •the margaritas! The best margaritas were at the pool bar and at the theater. •excursions- we went with maya adventuras on a half day snorkeling outing where we got to go in the ocean, cenote (natural pool), and a cave! Lunch was included and it was wonderful! Our tour guide, “Nacho” was the best! We also swam with the dolphins right there on site with Dolphinaris. Well worth the money! •some restaurants- Santa Fe steakhouse, Kyoto hibachi, and the seafood restaurant were really good! Make sure to make your reservations at guest services upon arrival. The buffet over at Caribe is WAY better than the other buffets. They have mimosa bar and better Mexican options. Also, they have self serve gelato there! •the service- all staff were friendly, fun, and engaging. All spoke English pretty well, which was helpful. Cons: •our room had a musty/mildew smell when we first got there. We called about it and didn’t get an answer the first night. The second day, they did bring some machine in to get the moisture out and it was better, but the smell returned later in the week. I’m not sure if other rooms/buildings had this issue. Next time, I think I would prefer to stay at tropical or at least a Premier level room. •the food was good, not amazing. The grills and buffets were just good. The Mexico Lindo restaurant as well as Capri Italian restaurant were underwhelming. Much more pros than cons, for sure! I’m now in love with Mexico and tequila! Will definitely return with my family next time. TONS to do with the kids- free water parks, mini golf, and playgrounds.

    EVALUATION

    Round Indicators
    • october 15 2019
    • SOUTHAMPTON ENGLAND

    ladylou68

    “lovely hotel BUT”

    my husband & I have just returned from this hotel after staying for 2 weeks . after travelling from the uk we arrived at the hotel to be told that our premium room we had booked was now unavailable !! BUT then to be told we had been given a free upgrade to a master suite !! the check-in was easy and then we were shown to our suite, which was huge !! it was spotlessly clean huge double wet room, double sinks , dressing gowns ,2 fully stocked fridges and snacks and the bed was massive and really comfy. the balcony had 2 sunbeds on and a hammock which we didn't try as we would of ended up in hospital !! the beach is beautiful and always plenty of sunbeds .the food was plentiful and always something to eat .the staff work tirelessly in all areas BUT the dolphinarium onsite is pitiful !!! I can't believe that in this day and age there are still captive dolphins especially in the hotel grounds the pool is so small, the 5 have no shade and when finished performing they just swim around & around in 2 small kidney-shaped pools which an adult can stand up in, so sad suggestions make the pools & beach no smoking or have designated smoking areas, as we saw butts along the beach and someone putting a cigarette out in the pool and then throwing the butt in the gardens have fridges filled with water bottled at each bar then you can help yourself and not bother the bar staff where the entertainment guides are, have what the theme is in the buffets then if you don't think you'll like the food you can book a restaurant dont move the staff around so much as you cant get to know anyone improve the entertainment get rid of the dolphinarium overall this place is lovely but wouldnt return

    EVALUATION

    Round Indicators
    • october 15 2019
    • Denver, Colorado
    • Family

    ckenney194

    “Great for children and alcohol if that is your thing.”

    The kids had a ball and there was always something to do for them. The free alcohol made for a few late nights. I don't drink so it seemed to cater to the drunks more than the families. Overall, a great time.

    EVALUATION

    Round Indicators
    • october 15 2019
    • Belize
    • Family

    koricsa1997

    “Excellence experience”

    Was an excellent experience my family and I did enjoyed it. Highly recommended, good staff service and the property looks amazing. Love that there is a pool specially for kids. You guys cater for all guest needs and that's good that you guys think in every single thing that a guest needs.

    The hotel has answered

    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
    Dear koricsa1997: First of all, we want to thank you for having chosen Barceló Maya Colonial to enjoy your holidays and for having taken part of your time in valuing your stay with us. We appreciate your support with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. Please, do not hesitate to contact us at maya.colonial.jrec@barcelo.com for your next visit so we can give you a more personalized follow up on your reservation. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area. We look forward to welcoming you again very soon. Regards

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