Barceló Hotel Beach Maya Palace Deluxe
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Barceló Maya Palace

Carretera Chetumal Puerto Juárez Km. 266,3   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Palace

4.5/5 Round Indicators
| 8677 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

63% Complete

5473

Very good

21% Complete

1895

Average

9% Complete

783

Poor

3% Complete

282

Very poor

2% Complete

244

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    Round Indicators
    jeweltj colorado. 05/25/2018 Couples

    “Best place in the Riviera Maya”

    This is our 6th time staying here, and we will be back! Love it!!! The pools the beach! Snorkeling is awesome! Food we find delicious! I wish we could come back sooner! oh, I live to get up early and see the sun rise! Never felt unsafe. See you soon Barcelo maya palace!
    Round Indicators
    piyushgovil San Francisco, California. 05/25/2018 Family

    “Good hotel but needs a lot of walking since there are no carts to help go across on such large property”

    We went for a wedding and we enjoyed our stay at the property. The staff was nice - it was hard some times since not every one spoke English but we were able to communicate eventually. I would encourage them to find a way to help guests get to the rooms since it is a large property requiring a lot of walking
    Round Indicators
    Renee K Tucson, Arizona. 05/25/2018 Couples

    “barcelo”

    awesome place, this was my 11th time and is still the same quality! the food is always great. the staff is very friendly and nice. the grounds always look amazing. the beach/water is pretty and warm. The rooms are amazing. The coco bar and lobby bar are great and the staff is very helpful. The maid service is fast and efficient!
    Round Indicators
    kthomas0119 Crane, Missouri. 05/25/2018 Family

    “AWESOME!”

    Ask for Adrian Lopez he is the best server ever anywhere, I really mean that! The food is beyond 5 stars and the wine is wonderful also. Mr. Lopez was funny and helpful with the menu and always gave us service above and beyone our expectations. I believe the French restaurant at the Palace is the best one, although all of the ala carte restaurants and buffets are all excellent. j
    Round Indicators
    Ella B Chicago, Illinois, United States. 05/25/2018

    “Family Vacation”

    We just returned from Barcelo Maya Palace. Our group: 10 adults + 1 baby stayed there for 7 nts. We had a very good time and I'd definitely recommend this resort for family vacations. Here are some highlights: Grounds: Nice and well kept Beach: Great beach/ocean. Seaweed: not bad at all. We had on and off days but even "on days" were manageable and by 11 am it was clean again! Lots of fish and turtles. Great snorkeling. Rooms: Spacious and clean Jr Ste Food: - Buffet: Good w/many options - Restaurants: we didn't care much for Brazilian and Italian; Seafood was good; Caribe and French (Brasserie) were great! We especially loved the service and food @ Brasserie and dined there 2x. Huge thank you to Carlos Yah, Victor, Ruben and Adrian - they were the best!!! The friendliest people and the best service! Ask for them if you'll dine @ Brasserie and you won't be disappointed! Service: - Restaurants: some are better than others. Definitely much better service on Palace side. - Buffet was hit or miss. Some day our table was hardly cleaned. - Swimming pool area/beach: almost no service there Toilet by the pool: never cleaned during the day; water on the floor and floor was very slippery; We requested king size beds and none of us (5 rooms) got it. Spa: never remind me about the proper attire so as a result we couldn't us their swimming pools; they never mentioned that they don't accept cash but credit cards only. Although, everyone has bracelets, we saw a lot of people from Caribe/Tropical/Beach/Colonial on our side. Although, they were supposed to pay for services (buffet/restaurants) @ Palace, we were told by several guest from the "other side" that 5 out of 6 x they were never questioned or asked to pay. In general, it was a good vacation and I'd consider coming back.

    EVALUATION

    Round Indicators

    • may 25 2018
    • colorado
    • Couples

    jeweltj

    “Best place in the Riviera Maya”


    This is our 6th time staying here, and we will be back! Love it!!! The pools the beach! Snorkeling is awesome! Food we find delicious! I wish we could come back sooner! oh, I live to get up early and see the sun rise! Never felt unsafe. See you soon Barcelo maya palace!


    EVALUATION

    Round Indicators

    • may 25 2018
    • San Francisco, California
    • Family

    piyushgovil

    “Good hotel but needs a lot of walking since there are no carts to help go across on such large property”


    We went for a wedding and we enjoyed our stay at the property. The staff was nice - it was hard some times since not every one spoke English but we were able to communicate eventually. I would encourage them to find a way to help guests get to the rooms since it is a large property requiring a lot of walking


    EVALUATION

    Round Indicators

    • may 25 2018
    • Tucson, Arizona
    • Couples

    Renee K

    “barcelo”


    awesome place, this was my 11th time and is still the same quality! the food is always great. the staff is very friendly and nice. the grounds always look amazing. the beach/water is pretty and warm. The rooms are amazing. The coco bar and lobby bar are great and the staff is very helpful. The maid service is fast and efficient!


    EVALUATION

    Round Indicators

    • may 25 2018
    • Crane, Missouri
    • Family

    kthomas0119

    “AWESOME!”


    Ask for Adrian Lopez he is the best server ever anywhere, I really mean that! The food is beyond 5 stars and the wine is wonderful also. Mr. Lopez was funny and helpful with the menu and always gave us service above and beyone our expectations. I believe the French restaurant at the Palace is the best one, although all of the ala carte restaurants and buffets are all excellent. j


    EVALUATION

    Round Indicators

    • may 25 2018
    • Chicago, Illinois, United States

    Ella B

    “Family Vacation”


    We just returned from Barcelo Maya Palace. Our group: 10 adults + 1 baby stayed there for 7 nts. We had a very good time and I'd definitely recommend this resort for family vacations. Here are some highlights: Grounds: Nice and well kept Beach: Great beach/ocean. Seaweed: not bad at all. We had on and off days but even "on days" were manageable and by 11 am it was clean again! Lots of fish and turtles. Great snorkeling. Rooms: Spacious and clean Jr Ste Food: - Buffet: Good w/many options - Restaurants: we didn't care much for Brazilian and Italian; Seafood was good; Caribe and French (Brasserie) were great! We especially loved the service and food @ Brasserie and dined there 2x. Huge thank you to Carlos Yah, Victor, Ruben and Adrian - they were the best!!! The friendliest people and the best service! Ask for them if you'll dine @ Brasserie and you won't be disappointed! Service: - Restaurants: some are better than others. Definitely much better service on Palace side. - Buffet was hit or miss. Some day our table was hardly cleaned. - Swimming pool area/beach: almost no service there Toilet by the pool: never cleaned during the day; water on the floor and floor was very slippery; We requested king size beds and none of us (5 rooms) got it. Spa: never remind me about the proper attire so as a result we couldn't us their swimming pools; they never mentioned that they don't accept cash but credit cards only. Although, everyone has bracelets, we saw a lot of people from Caribe/Tropical/Beach/Colonial on our side. Although, they were supposed to pay for services (buffet/restaurants) @ Palace, we were told by several guest from the "other side" that 5 out of 6 x they were never questioned or asked to pay. In general, it was a good vacation and I'd consider coming back.