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Barceló Hotel Beach Maya Palace Deluxe
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancún International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Palace

4.5/5 Round Indicators
| 12921 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

65% Complete

8452

Very good

19% Complete

2568

Average

8% Complete

1074

Poor

3% Complete

429

Very poor

3% Complete

398

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    Round Indicators
    Maurizio N 01/18/2020 Family

    “This place is awesome”

    We stay. Barcelo Maya Palace in January me and my son and we had a great time everybody is really nice especially Raul at the French restauran. He was amazing, he knew all of his French food and treated us like kings,definitely come back here for the service and the people they make you feel very special I highly recommend Barcelo Maya Palace it has a lot of things to do, you can't even imagine. Truly the best vacation ever especially Raul at the French restaurant a really really really really made our vacation special you made me and my son feel very special.
    Round Indicators
    Mitchel54 01/18/2020 Family

    “Would not return”

    We arrived Jan 09,2020 took more then an hour to book 4 of us in we walked to our room which was 8 buildings away and none of our keys worked took them another hour to fix that We where suppose to have a welcome tray of fruit with a bottle of tequila in our room that was not there either The pools where very cold a lot of people where complaining No internet you have to buy it for $45 US or go to the mall which is a 20 min resort bus away for a few hours a day You cannot get an alcoholic drink not even Baileys for coffee until 12:00 o’clock Not a 5 star resort
    Round Indicators
    Marc B Spooner, Wisconsin. 01/18/2020 Couples

    “Small improvements needed.”

    Resort seemed under staffed. Have stayed here before and did not experience the lack of staff previuosly. Many times only a single bar tender at the bar who was working as fast as possible but couldn't keep up with the number of customers. Buffets seemed under staffed as well. Staff very friendly and working as fast as possible, but not enough to keep up with the number of customers. At the Palace there is a lot of walking to and from the restaurants and buffets. Great snorkeling with the sea turtles everyday!
    Round Indicators
    lauralorena23 01/18/2020

    “Amazing experience”

    It was an unforgettable week with my mom. We were really well treated by the staff (waiter, barmans, bellboys, etc) and the resort was perfectly taken care of (clean and beautiful). The beach has turquoise water and many palmiers. The food was beyond any expectations. My favorite restaurants à la carte were the Caribe (Caribbean cuisine) and the Brasserie (French restaurant). The seafood at Caribe was perfect, and the waiters were very good. I have to mention Chef Max Salazar at the French restaurant, because his cuisine was too good to be true. It is the 6th time we come in Barcelo and we have never seen anything like it. We came back twice to have his entree of ravioli and pistachios and his surf and turf main course. In the morning and lunch, (when you eat at the buffet), the best waiters are Abel Cruz and his colleague Oscar Daniel. In all the years we went to Barcelo, they really stood out as being the best ones in the buffet. If you go to the lobby bar (of the Palace), ask for Ismael (barman), he is the best. we will definitely come back! Laura & Lorena
    Round Indicators
    REN040 01/17/2020

    “Wonderful and Relaxing”

    We have been to Barcelo Maya 5 times over the past decade. On every visit we come back relaxed and grateful for the wonderful staff and facility. Barcelo Maya is a large complex but the many rooms are spread out and only a few stories tall. This plus lovely landscaping and open courtyards make it feel comfortable and quiet. The staff are professional and friendly, The buffets are always presented well with fresh fruit and seafood. The rooms and grounds are immaculate. We love the family apmosphere and international clientele of the resort.

    EVALUATION

    Round Indicators

    • january 18 2020
    • Family

    Maurizio N

    “This place is awesome”


    We stay. Barcelo Maya Palace in January me and my son and we had a great time everybody is really nice especially Raul at the French restauran. He was amazing, he knew all of his French food and treated us like kings,definitely come back here for the service and the people they make you feel very special I highly recommend Barcelo Maya Palace it has a lot of things to do, you can't even imagine. Truly the best vacation ever especially Raul at the French restaurant a really really really really made our vacation special you made me and my son feel very special.


    EVALUATION

    Round Indicators

    • january 18 2020
    • Family

    Mitchel54

    “Would not return”


    We arrived Jan 09,2020 took more then an hour to book 4 of us in we walked to our room which was 8 buildings away and none of our keys worked took them another hour to fix that We where suppose to have a welcome tray of fruit with a bottle of tequila in our room that was not there either The pools where very cold a lot of people where complaining No internet you have to buy it for $45 US or go to the mall which is a 20 min resort bus away for a few hours a day You cannot get an alcoholic drink not even Baileys for coffee until 12:00 o’clock Not a 5 star resort


    EVALUATION

    Round Indicators

    • january 18 2020
    • Spooner, Wisconsin
    • Couples

    Marc B

    “Small improvements needed.”


    Resort seemed under staffed. Have stayed here before and did not experience the lack of staff previuosly. Many times only a single bar tender at the bar who was working as fast as possible but couldn't keep up with the number of customers. Buffets seemed under staffed as well. Staff very friendly and working as fast as possible, but not enough to keep up with the number of customers. At the Palace there is a lot of walking to and from the restaurants and buffets. Great snorkeling with the sea turtles everyday!


    EVALUATION

    Round Indicators

    • january 18 2020

    lauralorena23

    “Amazing experience”


    It was an unforgettable week with my mom. We were really well treated by the staff (waiter, barmans, bellboys, etc) and the resort was perfectly taken care of (clean and beautiful). The beach has turquoise water and many palmiers. The food was beyond any expectations. My favorite restaurants à la carte were the Caribe (Caribbean cuisine) and the Brasserie (French restaurant). The seafood at Caribe was perfect, and the waiters were very good. I have to mention Chef Max Salazar at the French restaurant, because his cuisine was too good to be true. It is the 6th time we come in Barcelo and we have never seen anything like it. We came back twice to have his entree of ravioli and pistachios and his surf and turf main course. In the morning and lunch, (when you eat at the buffet), the best waiters are Abel Cruz and his colleague Oscar Daniel. In all the years we went to Barcelo, they really stood out as being the best ones in the buffet. If you go to the lobby bar (of the Palace), ask for Ismael (barman), he is the best. we will definitely come back! Laura & Lorena


    EVALUATION

    Round Indicators

    • january 17 2020

    REN040

    “Wonderful and Relaxing”


    We have been to Barcelo Maya 5 times over the past decade. On every visit we come back relaxed and grateful for the wonderful staff and facility. Barcelo Maya is a large complex but the many rooms are spread out and only a few stories tall. This plus lovely landscaping and open courtyards make it feel comfortable and quiet. The staff are professional and friendly, The buffets are always presented well with fresh fruit and seafood. The rooms and grounds are immaculate. We love the family apmosphere and international clientele of the resort.


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