Barceló Hotel Beach  Maya Tropical
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Barceló Maya Tropical

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

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Barceló Maya Tropical

4.5/5 Round Indicators
| 5598 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

61% Complete

3427

Very good

23% Complete

1336

Average

8% Complete

455

Poor

4% Complete

226

Very poor

2% Complete

154

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    Round Indicators
    252Vacationlover Montreal, Canada. 07/21/2018 Family

    “Excellent family resort”

    We enjoyed our vacation,Dauphin experience is amazing, pools require some extra cleaning in the night..entertainment not strong enough. We travel few times and small details not bothering us, we are on vacation!!!!Overall the hotel is good and recommended.
    Round Indicators
    Jeremy C 07/19/2018 Family

    “Terrible Experience.”

    This is third time visiting Barcelo Maya, the first time as an adult and a parent. Let me just start out by saying that the facilities were amazing, the beach & pools are phenomenal. However, when going on vacation there are plenty of other things that matter, lets face it every hotel has a beach and nice pools. 1. Check In - We arrived around 1900 local time. When we arrived we attempted to check in to our room at the Colonial Hotel. We had a nice room right next to the pools. However, they told us that the room wasnt ready and they had to put us in the tropical hotel. The room they put us in was the furthest room away from just about everything. When we arrived in our room we attempted to get the WiFi password that came from our room. They told us that we are not staying in the right hotel for the WiFi and we had to come all they way to the Colonial Front Desk, which mind you is quite a journey to get to before we would be able to explain to them what they already knew they did. 2. We attempted to have our room switched back to the original room. However, they told us that we would have to be put on a wait list and come every morning at 8 am to see if they had a room open. This is bull crap considering they messed up not us. 3. The Food- The food in the buffet resembles that of a cheap Vegas Buffet. Everything was dry, food was rarely rotated and the majority of it was not seasoned well. Their premium restaurants required us to wear pants ( in the 100 Degree Weather with 100% humidity) which we of course did not bring because, well its the Caribbean and it was the weather really doesn't allow for such clothing. 4. The Bars - there are quite a few bars spread around including many in the pools. However, the bartenders do not care who arrived first and serve the people they prefer over others who have been waiting, even when tipping every single drink. We were there during the presidential election. Where they removed alcohol from just about every bar. I understand this is the law. However, when paying for an ALL INCLUSIVE experience we would like to have just that, or be compensated for the days in which we were not aloud to have drinks. 5. NOISE! - To top it off we were moved to an area where a complete soccer team was in attendance. These guys were screaming up and down the hall way at 7 in the morning all the way to midnight. We attempted multiple times to contact the front desk to which they did nothing. 6- NOISY STAFF! - To continue on the noise level, the cleaning staff would start cleaning rooms very early and be extremely loud in the hallways during the process, screaming at eachother back and forth. The Grounds keepers near us would start mowing the lawn extremely early as well. I work night shift and typically sleep in, it is not a crazy expectation to assume that people would be quiet until around 10am... I would highly reccomend NOT STAYING here as when there is a problem the staff and management team do not care. They say they will do something but did nothing. Our experience other than the independent dive shop was a nightmare, I will NEVER stay here again and will be sure to NEVER recommend this place to anyone I know. All we were requesting was to be moved back to the area we were supposed to be in so that the noise levels where minimum and we were not completely away from everything, as this is how I booked it. The management team should be ashamed that they did nothing to help our situation.
    Round Indicators
    07/19/2018 Family

    “Ole”

    The room was advertised as “superior room run of the house” I was expecting a nice room but disappointed with the old bed and furnishings. I was bothered with the dampness in the room even our possessions were damp. I was bothered by the musty smell in the room.

    BMAYAFASEII, Propietario at Barcelo Maya Tropical, responded to this review
     We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best Regards, The management of Barcelo.

    Round Indicators
    gman94 Bayville, New Jersey. 07/19/2018 Couples

    “Wonderful Vacation Just Short of Excellence”

    My wife and I just returned from one week at the Barcelo Tropical and had a very good time and have many positive things to say about the property. In fact there is a good chance that we might return again in the near future. There were , however, a few shortcomings that prevent me from rating Barcelo Tropical a 5 star review. Trying to be as accurate as possible I would rate it a 4.5 star that fell just short of being totally excellent. We typically make one big vacation trip per year and have been to the Riviera Maya 6 previous times within the past 10 years ( 4 times to Iberostar and twice to Excellence). So we have a pretty good idea of what level of service to expect from all inclusive resorts in the area. Our expectations are high but reasonable. In most regards Barcelo met or exceeded our expectations but there were a few aspects that, if improved upon, would make this a truly 5 star resort. So I'll just discuss a few individual areas that are important to our vacation and hope that they can help others make a great vacation choice. 1. Check In - D  . It's a cliche but you get one chance to make a good first impression and Barcelo did not make a good one at all ( fortunately many other aspects were much better). When we got off our van from the airport no one from Barcelo greeted or welcomed us to the resort. In other resorts we have been greeted with a cool towel and/or a cold beverage and greeted and led to the check in area. Also in the past we have usually completed the check in process and been on our way to our rooms in 10 minutes or less. Check in has always been a process that has been quick and painless. But this time no one greeted us at all. That is not really a big deal we can figure out where the main lobby desk is. The bigger problem is that the line to check in was pretty long. The problem seemed to be that although there were a few staff members doing the check in process, they were all taking turns using the same computer terminal. So naturally this took a long time. After a few minutes of the line not moving it occurred to me we had a Premium Level room that was supposed to include a separate private check in area. So I asked a bell hop for assistance and he led me to this separate area. Though the room was nice and did have snacks and beverages available, and was air conditioned, there was only one individual  helping several families in front of us. It seemed likely that the wait to check in would be longer then the regular line to which we returned. Once we actually got to a person they suggested that we should go to the Premium Level check in. I took a deep breath and as calmly as possible explained that I had already been there and the delays seemed unreasonable and by this time we had already spent close to half an hour accomplishing what other resorts had been able to complete in 10 minutes. At this point things started to improve and a staff member personally accompanied us back to the Premium Level area and got us checked in . While there we also made dinner reservations for the week which I STRONGLY encourage you to do as soon as you arrive ( more on that later). So in total we spent about 45 minutes checking in and another 15 to make reservations for dinners. Barcelo management needs to be aware that  most of their guests arrive having spent a great deal of time traveling to their local airports, waiting in those airports, traveling by plane, getting their local ground transport in Cancun, and traveling to the resort ( which by the way took almost 90 minutes from Cancun airport, not the 1 hour that I expected). The very last thing that they want to do is wait  to get to their rooms and actually begin their vacation. Please invest in a few computer terminals and some extra staff and make a better first impression. 2. Rooms  - A  The room was really great.We booked a Premium Level Ocean Front junior suite  The color scheme  was bright and cheerful . The room photos on Trip Advisor are spot on. The tile floors are perfect since we frequently returned to our room not totally dry from the pools or sea. The room was well lit and had sufficient drawer and closet space for all our clothes. Most  importantly the air conditioning worked perfectly all week which was great since of course both the temperature and humidity were in the 90's all week. The bath room included a tub with a shower as well as a large separate shower outside the tub which was very convenient. The view from the balcony would have been an absolutely beautiful one of the swimming pool and the sea... except for the large, mature palm tree that blocked the scenic view. This was no big deal as we had read that this was probably going to be the case. We spent almost no time on the balcony anyway as we spent almost all of the daylight hours actually outdoors in the water. The Premium Level room location is what was most important to us. After leaving our room  we were at the first pool within literally 1-2 minutes, and the ocean within 3 minutes. Our room was in the Yucatan building and was a great location to be close to the beach and pools. It was a slightly longer walk to the restaurants but we were ok with that. If we return, I'd again choose a Premium Level room in this building. The only bad thing I have to say about the room is the bed which was a little too soft. But honestly , we  recently just purchased a nice new mattress for our home so I might have been disappointed with almost any bed that they might have had. 3. Servicing of the Room - A   Our room was very well maintained every day. We usually left our room after breakfast by 10:00 and did not return until about 2-3 p.m.. By the time we returned the room was always cleaned, the bed made, and fresh towels provided. The mini fridge was always restocked though we drank mainly water. We were out in the sun so much that we concentrated on staying hydrated and drank many bottles of water. I'm sure that if we drank the beer, it too would have been restocked. So the servicing of our room was great. 4. Beach and Pools    A  This was another strong positive aspect of Barcelo Tropical. We swam in the pools at all of the resort meaning Tropical, Colonial, Caribe/Beach, and even the Palace. The Tropical and Colonial pools are right next to each other separated only by maybe 20 feet of concrete. The 2 pools are virtually mirror images of one another and each have a swim up bar on one end. They are sort of free form ( see photos on Trip Advisor) and had fountains ,bridges etc. They were always well maintained and clean and never seemed to be over crowded which was nice.  The Palace Pool was probably the longest single pool  I have ever seen and had basically the shape of a long lagoon about 4-5 football fields in length. ( seriously) The pools were beautiful and if you were up early and went for a swim before say 9-9:30 a.m., you had the pools virtually to yourself. The same was true if you swam late in the day after 6:00 p.m. The swim up bars served until 7:00 p.m. The beach was also a very good experience especially the swimming and snorkeling. The beach itself is o.k. . When you first enter the beach from the pool area the sand is pretty soft and fluffy. Once you get further into the beach the sand is packed down very tightly, so hard in fact, that you could probably bounce a basketball. Then, as you get near the water the sand has a soft almost clay like feel to it. As you walk out into the water there are some large rocks that you want to avoid stepping on. But they are  flatter and more rounded then in other beaches on the Riviera Maya and more importantly could easily be seen because the water was so beautifully calm. We have been to the Yucatan 6 previous times and never has the sea been so calm. I do not know if we just lucked out the week we spent here or if this beaches' location protects it from rough surf. All I can say is that for one week we felt like it was a huge swimming pool. We did swim out a good 100 yards where the water was too deep to stand so that we could avoid any rocks and actually swim a little. We never got tired because the salt content made one so buoyant it was almost impossible not to float. The ocean temperature was cool enough to be refreshing yet warm enough that you could swim for hours and not get cold. Also we went snorkeling several times and never needed to go on a boat.There is a very nice reef right off the beach with lots of coral and several fish, though you need to search around for them. However, if you want to see a LOT of fish, just walk to the end of the pier by the Dressel Divers hut. There is a ladder one can use to get in and out of the water and there are whole schools of fish that hang out right below the pier. This was an incredible experience that we enjoyed immensely. It felt as if we were swimming in a first class aquarium. Honestly, we have gone on snorkel trips and even dive trips and not seen as many fish as during our snorkeling around this pier. We encountered seaweed on only one day and even that came in patches that you could easily avoid. So the beaches and pools were a real plus. One more thing. This was the first resort at which we did not need to play the"Towel Game". You know, that really annoying game where you have to reserve a lounge chair with a towel  at some ridiculous hour of the morning and then watch as no one actually uses the lounge all day. What a difference  here. You could easily grab a lounge under a palm tree a 8:00 to 9:00 a.m. by the pool or even later on the beach. Please note that these hours do not apply to seats right by the swim up bars. 5. Dining - A  / Making Reservations for Dining  C-    As I indicted above we made reservations for sit down dinners the very day we arrived, during our check in process. Even doing it so quickly,  we had difficulty  getting the times we wanted. We like to stay at the pools as long as possible so prefer to dine about 8:00 p.m or even 8:30 p.m.. But many of our dinners were scheduled for as late as 9-9:30 p.m. For us this was just a little later then desired and we stayed at the pool  a little longer. However, if you are traveling with younger kids 9:30 p.m might not work. The frustrating thing is that when you arrive at 9:30 for your reservation, the place is 3/4 empty and you just know that all the peopled didn't leave just before you arrived. So why not give you a reservation earlier as requested. When you are on vacation you shouldn't have to worry about missing out on sit down dinners if you don't make reservations immediately upon arrival. Also, when you make a reservation you are given a ticket to  bring with you to the restaurant as proof. This seems a little outdated as once made, the reservation should be in their computer system. But we were advised that the ticket was necessary to be seated. However, when we checked in and made reservations , for some reason we were not given tickets for 2 of them. To make a long story short we contacted the front desk and the Premium concierge several times requesting the ticket and only received them after indicating that we were going to show up at the restaurant at the reserved time and if we were not seated we would speak with the hotel manager. When we arrived at the restaurant we were approached by Angel who listened to our story and promised he would take care of the situation which he did. Thank you Angel. The dining itself was excellent. We ate twice at Marenostrum, and once each at Santa Fe, Capri, and Kyoto. The food and service were very good, perhaps the best we have experienced during our many trips to the Riviera Maya. Breakfast was also great with every conceivable breakfast food offered. We usually grabbed a quick lunch by the beach which was ok but there was a greater variety available at the buffet close to the lobby. But it closed at 3:00 p.m. while the grill was open until 6:30. So while getting reservations was a pain, the actual dining was so good that it is one of the things that would encourage us to make a repeat visit to Barcelo. We'd especially like to thank the chef, manager, and our waiter at Capris who  were  extremely helpful in making my wife's dining experience enjoyable despite her food allergy ( gluten). I believe there names are Peter, Mariazel, and Emeteno. 6. Grounds -A   The grounds of Barcelo are beautifully maintained. There are fountains  all about the resort, palm trees by the thousands and lots to keep you busy. We enjoyed playing mini golf a few times as a break from the sun and there was also a nice mall in which to shop. The resort is fairly big but unless you have mobility issues you can get around easily. One day we walked from the Tropical all the way to the Palace, back past the Tropical/Colonial, to theCaribe/Beach, back to the Tropical and it took less then an hour ( including detours onto the pier and a look at the Dolphin pool ).  So in conclusion, the Barcelo is a really nice resort that we would recommend to our friends and family. There is a very good chance that we will make a repeat visit especially as it is a good value . We will probably keep looking at Trip Advisor reviews to see what comments people make regarding some of the minor flaws that we found in order to see if they are being corrected. I hope these comments help others make a good vacation choice.
    Round Indicators
    mikewill37 07/19/2018 Family

    “A disappointing second.”

    This was the second hotel in Mexico that we have stayed at within the past three years. We had high hopes for the Barcelo, but it could not compete with the one in Tulum that we previously stayed at. Reception staff seem disinterested and one was borderline rude. No ventilation in room so bedding and clothing seemed damp, with daughters shoelace growing mold after the two weeks. Piping in the room also kept and woke us up with what can only be described as a high pitched drilling noise screaming out at all hours. Also with WiFi being ridiculously expensive, do not use the lobby between three and six as the free access has so many kids and teens hanging around the tequila bar that the place gets a hostel vibe.

    EVALUATION

    Round Indicators

    • july 21 2018
    • Montreal, Canada
    • Family

    252Vacationlover

    “Excellent family resort”


    We enjoyed our vacation,Dauphin experience is amazing, pools require some extra cleaning in the night..entertainment not strong enough. We travel few times and small details not bothering us, we are on vacation!!!!Overall the hotel is good and recommended.


    EVALUATION

    Round Indicators

    • july 19 2018
    • Family

    Jeremy C

    “Terrible Experience.”


    This is third time visiting Barcelo Maya, the first time as an adult and a parent. Let me just start out by saying that the facilities were amazing, the beach & pools are phenomenal. However, when going on vacation there are plenty of other things that matter, lets face it every hotel has a beach and nice pools. 1. Check In - We arrived around 1900 local time. When we arrived we attempted to check in to our room at the Colonial Hotel. We had a nice room right next to the pools. However, they told us that the room wasnt ready and they had to put us in the tropical hotel. The room they put us in was the furthest room away from just about everything. When we arrived in our room we attempted to get the WiFi password that came from our room. They told us that we are not staying in the right hotel for the WiFi and we had to come all they way to the Colonial Front Desk, which mind you is quite a journey to get to before we would be able to explain to them what they already knew they did. 2. We attempted to have our room switched back to the original room. However, they told us that we would have to be put on a wait list and come every morning at 8 am to see if they had a room open. This is bull crap considering they messed up not us. 3. The Food- The food in the buffet resembles that of a cheap Vegas Buffet. Everything was dry, food was rarely rotated and the majority of it was not seasoned well. Their premium restaurants required us to wear pants ( in the 100 Degree Weather with 100% humidity) which we of course did not bring because, well its the Caribbean and it was the weather really doesn't allow for such clothing. 4. The Bars - there are quite a few bars spread around including many in the pools. However, the bartenders do not care who arrived first and serve the people they prefer over others who have been waiting, even when tipping every single drink. We were there during the presidential election. Where they removed alcohol from just about every bar. I understand this is the law. However, when paying for an ALL INCLUSIVE experience we would like to have just that, or be compensated for the days in which we were not aloud to have drinks. 5. NOISE! - To top it off we were moved to an area where a complete soccer team was in attendance. These guys were screaming up and down the hall way at 7 in the morning all the way to midnight. We attempted multiple times to contact the front desk to which they did nothing. 6- NOISY STAFF! - To continue on the noise level, the cleaning staff would start cleaning rooms very early and be extremely loud in the hallways during the process, screaming at eachother back and forth. The Grounds keepers near us would start mowing the lawn extremely early as well. I work night shift and typically sleep in, it is not a crazy expectation to assume that people would be quiet until around 10am... I would highly reccomend NOT STAYING here as when there is a problem the staff and management team do not care. They say they will do something but did nothing. Our experience other than the independent dive shop was a nightmare, I will NEVER stay here again and will be sure to NEVER recommend this place to anyone I know. All we were requesting was to be moved back to the area we were supposed to be in so that the noise levels where minimum and we were not completely away from everything, as this is how I booked it. The management team should be ashamed that they did nothing to help our situation.


    EVALUATION

    Round Indicators

    • july 19 2018
    • Family

    “Ole”


    The room was advertised as “superior room run of the house” I was expecting a nice room but disappointed with the old bed and furnishings. I was bothered with the dampness in the room even our possessions were damp. I was bothered by the musty smell in the room.


    BMAYAFASEII, Propietario at Barcelo Maya Tropical, responded to this review
     We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best Regards, The management of Barcelo.

    EVALUATION

    Round Indicators

    • july 19 2018
    • Bayville, New Jersey
    • Couples

    gman94

    “Wonderful Vacation Just Short of Excellence”


    My wife and I just returned from one week at the Barcelo Tropical and had a very good time and have many positive things to say about the property. In fact there is a good chance that we might return again in the near future. There were , however, a few shortcomings that prevent me from rating Barcelo Tropical a 5 star review. Trying to be as accurate as possible I would rate it a 4.5 star that fell just short of being totally excellent. We typically make one big vacation trip per year and have been to the Riviera Maya 6 previous times within the past 10 years ( 4 times to Iberostar and twice to Excellence). So we have a pretty good idea of what level of service to expect from all inclusive resorts in the area. Our expectations are high but reasonable. In most regards Barcelo met or exceeded our expectations but there were a few aspects that, if improved upon, would make this a truly 5 star resort. So I'll just discuss a few individual areas that are important to our vacation and hope that they can help others make a great vacation choice. 1. Check In - D  . It's a cliche but you get one chance to make a good first impression and Barcelo did not make a good one at all ( fortunately many other aspects were much better). When we got off our van from the airport no one from Barcelo greeted or welcomed us to the resort. In other resorts we have been greeted with a cool towel and/or a cold beverage and greeted and led to the check in area. Also in the past we have usually completed the check in process and been on our way to our rooms in 10 minutes or less. Check in has always been a process that has been quick and painless. But this time no one greeted us at all. That is not really a big deal we can figure out where the main lobby desk is. The bigger problem is that the line to check in was pretty long. The problem seemed to be that although there were a few staff members doing the check in process, they were all taking turns using the same computer terminal. So naturally this took a long time. After a few minutes of the line not moving it occurred to me we had a Premium Level room that was supposed to include a separate private check in area. So I asked a bell hop for assistance and he led me to this separate area. Though the room was nice and did have snacks and beverages available, and was air conditioned, there was only one individual  helping several families in front of us. It seemed likely that the wait to check in would be longer then the regular line to which we returned. Once we actually got to a person they suggested that we should go to the Premium Level check in. I took a deep breath and as calmly as possible explained that I had already been there and the delays seemed unreasonable and by this time we had already spent close to half an hour accomplishing what other resorts had been able to complete in 10 minutes. At this point things started to improve and a staff member personally accompanied us back to the Premium Level area and got us checked in . While there we also made dinner reservations for the week which I STRONGLY encourage you to do as soon as you arrive ( more on that later). So in total we spent about 45 minutes checking in and another 15 to make reservations for dinners. Barcelo management needs to be aware that  most of their guests arrive having spent a great deal of time traveling to their local airports, waiting in those airports, traveling by plane, getting their local ground transport in Cancun, and traveling to the resort ( which by the way took almost 90 minutes from Cancun airport, not the 1 hour that I expected). The very last thing that they want to do is wait  to get to their rooms and actually begin their vacation. Please invest in a few computer terminals and some extra staff and make a better first impression. 2. Rooms  - A  The room was really great.We booked a Premium Level Ocean Front junior suite  The color scheme  was bright and cheerful . The room photos on Trip Advisor are spot on. The tile floors are perfect since we frequently returned to our room not totally dry from the pools or sea. The room was well lit and had sufficient drawer and closet space for all our clothes. Most  importantly the air conditioning worked perfectly all week which was great since of course both the temperature and humidity were in the 90's all week. The bath room included a tub with a shower as well as a large separate shower outside the tub which was very convenient. The view from the balcony would have been an absolutely beautiful one of the swimming pool and the sea... except for the large, mature palm tree that blocked the scenic view. This was no big deal as we had read that this was probably going to be the case. We spent almost no time on the balcony anyway as we spent almost all of the daylight hours actually outdoors in the water. The Premium Level room location is what was most important to us. After leaving our room  we were at the first pool within literally 1-2 minutes, and the ocean within 3 minutes. Our room was in the Yucatan building and was a great location to be close to the beach and pools. It was a slightly longer walk to the restaurants but we were ok with that. If we return, I'd again choose a Premium Level room in this building. The only bad thing I have to say about the room is the bed which was a little too soft. But honestly , we  recently just purchased a nice new mattress for our home so I might have been disappointed with almost any bed that they might have had. 3. Servicing of the Room - A   Our room was very well maintained every day. We usually left our room after breakfast by 10:00 and did not return until about 2-3 p.m.. By the time we returned the room was always cleaned, the bed made, and fresh towels provided. The mini fridge was always restocked though we drank mainly water. We were out in the sun so much that we concentrated on staying hydrated and drank many bottles of water. I'm sure that if we drank the beer, it too would have been restocked. So the servicing of our room was great. 4. Beach and Pools    A  This was another strong positive aspect of Barcelo Tropical. We swam in the pools at all of the resort meaning Tropical, Colonial, Caribe/Beach, and even the Palace. The Tropical and Colonial pools are right next to each other separated only by maybe 20 feet of concrete. The 2 pools are virtually mirror images of one another and each have a swim up bar on one end. They are sort of free form ( see photos on Trip Advisor) and had fountains ,bridges etc. They were always well maintained and clean and never seemed to be over crowded which was nice.  The Palace Pool was probably the longest single pool  I have ever seen and had basically the shape of a long lagoon about 4-5 football fields in length. ( seriously) The pools were beautiful and if you were up early and went for a swim before say 9-9:30 a.m., you had the pools virtually to yourself. The same was true if you swam late in the day after 6:00 p.m. The swim up bars served until 7:00 p.m. The beach was also a very good experience especially the swimming and snorkeling. The beach itself is o.k. . When you first enter the beach from the pool area the sand is pretty soft and fluffy. Once you get further into the beach the sand is packed down very tightly, so hard in fact, that you could probably bounce a basketball. Then, as you get near the water the sand has a soft almost clay like feel to it. As you walk out into the water there are some large rocks that you want to avoid stepping on. But they are  flatter and more rounded then in other beaches on the Riviera Maya and more importantly could easily be seen because the water was so beautifully calm. We have been to the Yucatan 6 previous times and never has the sea been so calm. I do not know if we just lucked out the week we spent here or if this beaches' location protects it from rough surf. All I can say is that for one week we felt like it was a huge swimming pool. We did swim out a good 100 yards where the water was too deep to stand so that we could avoid any rocks and actually swim a little. We never got tired because the salt content made one so buoyant it was almost impossible not to float. The ocean temperature was cool enough to be refreshing yet warm enough that you could swim for hours and not get cold. Also we went snorkeling several times and never needed to go on a boat.There is a very nice reef right off the beach with lots of coral and several fish, though you need to search around for them. However, if you want to see a LOT of fish, just walk to the end of the pier by the Dressel Divers hut. There is a ladder one can use to get in and out of the water and there are whole schools of fish that hang out right below the pier. This was an incredible experience that we enjoyed immensely. It felt as if we were swimming in a first class aquarium. Honestly, we have gone on snorkel trips and even dive trips and not seen as many fish as during our snorkeling around this pier. We encountered seaweed on only one day and even that came in patches that you could easily avoid. So the beaches and pools were a real plus. One more thing. This was the first resort at which we did not need to play the"Towel Game". You know, that really annoying game where you have to reserve a lounge chair with a towel  at some ridiculous hour of the morning and then watch as no one actually uses the lounge all day. What a difference  here. You could easily grab a lounge under a palm tree a 8:00 to 9:00 a.m. by the pool or even later on the beach. Please note that these hours do not apply to seats right by the swim up bars. 5. Dining - A  / Making Reservations for Dining  C-    As I indicted above we made reservations for sit down dinners the very day we arrived, during our check in process. Even doing it so quickly,  we had difficulty  getting the times we wanted. We like to stay at the pools as long as possible so prefer to dine about 8:00 p.m or even 8:30 p.m.. But many of our dinners were scheduled for as late as 9-9:30 p.m. For us this was just a little later then desired and we stayed at the pool  a little longer. However, if you are traveling with younger kids 9:30 p.m might not work. The frustrating thing is that when you arrive at 9:30 for your reservation, the place is 3/4 empty and you just know that all the peopled didn't leave just before you arrived. So why not give you a reservation earlier as requested. When you are on vacation you shouldn't have to worry about missing out on sit down dinners if you don't make reservations immediately upon arrival. Also, when you make a reservation you are given a ticket to  bring with you to the restaurant as proof. This seems a little outdated as once made, the reservation should be in their computer system. But we were advised that the ticket was necessary to be seated. However, when we checked in and made reservations , for some reason we were not given tickets for 2 of them. To make a long story short we contacted the front desk and the Premium concierge several times requesting the ticket and only received them after indicating that we were going to show up at the restaurant at the reserved time and if we were not seated we would speak with the hotel manager. When we arrived at the restaurant we were approached by Angel who listened to our story and promised he would take care of the situation which he did. Thank you Angel. The dining itself was excellent. We ate twice at Marenostrum, and once each at Santa Fe, Capri, and Kyoto. The food and service were very good, perhaps the best we have experienced during our many trips to the Riviera Maya. Breakfast was also great with every conceivable breakfast food offered. We usually grabbed a quick lunch by the beach which was ok but there was a greater variety available at the buffet close to the lobby. But it closed at 3:00 p.m. while the grill was open until 6:30. So while getting reservations was a pain, the actual dining was so good that it is one of the things that would encourage us to make a repeat visit to Barcelo. We'd especially like to thank the chef, manager, and our waiter at Capris who  were  extremely helpful in making my wife's dining experience enjoyable despite her food allergy ( gluten). I believe there names are Peter, Mariazel, and Emeteno. 6. Grounds -A   The grounds of Barcelo are beautifully maintained. There are fountains  all about the resort, palm trees by the thousands and lots to keep you busy. We enjoyed playing mini golf a few times as a break from the sun and there was also a nice mall in which to shop. The resort is fairly big but unless you have mobility issues you can get around easily. One day we walked from the Tropical all the way to the Palace, back past the Tropical/Colonial, to theCaribe/Beach, back to the Tropical and it took less then an hour ( including detours onto the pier and a look at the Dolphin pool ).  So in conclusion, the Barcelo is a really nice resort that we would recommend to our friends and family. There is a very good chance that we will make a repeat visit especially as it is a good value . We will probably keep looking at Trip Advisor reviews to see what comments people make regarding some of the minor flaws that we found in order to see if they are being corrected. I hope these comments help others make a good vacation choice.


    EVALUATION

    Round Indicators

    • july 19 2018
    • Family

    mikewill37

    “A disappointing second.”


    This was the second hotel in Mexico that we have stayed at within the past three years. We had high hopes for the Barcelo, but it could not compete with the one in Tulum that we previously stayed at. Reception staff seem disinterested and one was borderline rude. No ventilation in room so bedding and clothing seemed damp, with daughters shoelace growing mold after the two weeks. Piping in the room also kept and woke us up with what can only be described as a high pitched drilling noise screaming out at all hours. Also with WiFi being ridiculously expensive, do not use the lobby between three and six as the free access has so many kids and teens hanging around the tequila bar that the place gets a hostel vibe.


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