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Barceló Hotel Beach Maya Tropical
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  

How do I get to the hotel?

T + 52 984 8 75 1500

tropical.beach@barcelo.com

Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Tropical

4.5/5 Round Indicators
| 5929 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service

Comments

Excellent

60% Complete

3616

Very good

23% Complete

1394

Average

8% Complete

487

Poor

4% Complete

254

Very poor

3% Complete

178

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    Round Indicators
    VacationD1122345 Illinois. 11/19/2018 Couples

    “Another Great Trip to the Barcelo!”

    This was our 3rd visit to the Barcelo Maya Grand Resort, this time at the Tropical. We used USA Transfers from the Airport and they were excellent. We booked premium level for the first time on this trip, and I would say it was well worth it if just for the room location alone! Big shout out to Jessica in the Premium level check in...she was wonderful!! We were able to make all the ala carte reservations at that time and at the times we were wanting. We paid the extra to eat at the French and Brazilian restaurants at the Palace and both were amazing, but the French is by far our favorite! Our room was a corner suite and it couldn't have been more perfect...housekeeping kept everything sparkling, and anything you needed was brought promptly. We will be celebrating our 35th anniversary next year and can't wait to spend it at the Barcelo!! See you all next year!!
    See full review
    Round Indicators
    missavincent Sioux Falls, South Dakota. 11/19/2018 Family

    “November Family Vacation”

    Our family had a fantastic time here. The location is great. The beach is beautiful as are the pools with plenty or space and chairs. We did the CataMaya excursion which was absolutely amazing and just a short 10 min ride to get to the boat. The customer service is top notch. There is so much to do for kids and families. We will definitely be back.
    See full review
    Round Indicators
    1JiJi 11/18/2018 Couples

    “It was very good”

    Me and wife we enjoyed our stay at Barcelo....The only recommendation is stay away from their currency exchange dispensing machine located close to reception But over all it was very good...clean Resort and beautiful beach.
    See full review

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear 1JiJi: Thank you for the great feedback of your recent holiday experience at our Barceló Tropical; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. The management.

    Round Indicators
    Bonnie C Lake Havasu City, Arizona. 11/17/2018 Couples

    “Love this place”

    This was our 2nd trip this year to Barcelo Maya Grand. Our room in April was in the Beach section and this time was at the Tropical. We found that we enjoyed each side of the resort equally. We especially like how clean the entire resort is and how friendly the staff is. The layout is easy to learn. The grounds are beautifully kept and a pleasure to walk through going from place to place. It will be hard to think about going anywhere else when looking for a warm weather get-away!
    See full review

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear Bonnie C: First of all we would like to express our sincerest gratitude for your trust and loyalty to Barceló Hotels & Resorts for your holidays and for choosing our Barceló Tropical hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. Last but not least, thorough cleaning being an absolute must for Barceló we thank you for highlighting the cleanliness of our hotel; we strive to give total confidence in this area, being fully aware that this is basic for a comfortable holiday expérience in any hotel. The management.

    Round Indicators
    Lorstar100 Cleethorpes, United Kingdom. 11/16/2018 Friends getaway

    “Amazing holiday”

    4 adults stayed here for 2 weeks between October and November, we absolutely loved it! Rooms are spacious and beds are extremely comfy, they could be classed as basic but we were hardly in them and it was never a problem. The grounds are delightful and the resort is massive, they provide a bus to get around but it is walkable once you know the route. Pools are clean and sun beds were readily available at any time of the day, you never had to reserve them. The beach can be a little rocky but the sea was calm and the highlight of the holiday was swimming with turtles, every day! It was an amazing experience and something I will never forget. They are located near the palace end of the beach. People do feed them bananas but they are not aggressive at all. Food is amazing, you will not struggle to find things to eat. Most mornings we went to the buffet for breakfast which has a high selection from cereal to hot food including crispy bacon and hash browns. We did go to another hotel for breakfast and thought the tropical was better as it had a greater selection. The beach restaurant also provided breakfast for late risers. Most lunches we ate at the beach snack bar which has burgers/ hot dogs,a grill and ice cream/fruit etc. More than enough variety, the buffet has a greater choice if needed. Most nighttime’s we went to an a la cartes, these were really nice, better than the buffet. We booked these early in our visit to avoid disappointment. We liked the Italian in the mall and the steakhouse but all were good. We paid $20 to go the the French restaurant at the palace, it was well worth it. People commenting the Brazilian was good also. Included in the $20 you can see the show at the palace and have premium drinks Drinks generally were good measures and the sports bar is fantastic, although not advertised, premiership games are televised. Anything more you want you only have to ask, the staff can’t do enough for you. From filling the fridge with nuts and crisps to extra towels. I would go back to this resort in a heartbeat
    See full review

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear, Lorstar100 We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Tropical hotel with us and Tripadvisor readers. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Best Regards, The Management of Barcelo.

    EVALUATION

    Round Indicators
    • november 19 2018
    • Illinois
    • Couples

    VacationD1122345

    “Another Great Trip to the Barcelo!”

    This was our 3rd visit to the Barcelo Maya Grand Resort, this time at the Tropical. We used USA Transfers from the Airport and they were excellent. We booked premium level for the first time on this trip, and I would say it was well worth it if just for the room location alone! Big shout out to Jessica in the Premium level check in...she was wonderful!! We were able to make all the ala carte reservations at that time and at the times we were wanting. We paid the extra to eat at the French and Brazilian restaurants at the Palace and both were amazing, but the French is by far our favorite! Our room was a corner suite and it couldn't have been more perfect...housekeeping kept everything sparkling, and anything you needed was brought promptly. We will be celebrating our 35th anniversary next year and can't wait to spend it at the Barcelo!! See you all next year!!

    EVALUATION

    Round Indicators
    • november 19 2018
    • Sioux Falls, South Dakota
    • Family

    missavincent

    “November Family Vacation”

    Our family had a fantastic time here. The location is great. The beach is beautiful as are the pools with plenty or space and chairs. We did the CataMaya excursion which was absolutely amazing and just a short 10 min ride to get to the boat. The customer service is top notch. There is so much to do for kids and families. We will definitely be back.

    EVALUATION

    Round Indicators
    • november 18 2018
    • Couples

    1JiJi

    “It was very good”

    Me and wife we enjoyed our stay at Barcelo....The only recommendation is stay away from their currency exchange dispensing machine located close to reception But over all it was very good...clean Resort and beautiful beach.

    The hotel has answered

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear 1JiJi: Thank you for the great feedback of your recent holiday experience at our Barceló Tropical; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. The management.

    EVALUATION

    Round Indicators
    • november 17 2018
    • Lake Havasu City, Arizona
    • Couples

    Bonnie C

    “Love this place”

    This was our 2nd trip this year to Barcelo Maya Grand. Our room in April was in the Beach section and this time was at the Tropical. We found that we enjoyed each side of the resort equally. We especially like how clean the entire resort is and how friendly the staff is. The layout is easy to learn. The grounds are beautifully kept and a pleasure to walk through going from place to place. It will be hard to think about going anywhere else when looking for a warm weather get-away!

    The hotel has answered

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear Bonnie C: First of all we would like to express our sincerest gratitude for your trust and loyalty to Barceló Hotels & Resorts for your holidays and for choosing our Barceló Tropical hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. Last but not least, thorough cleaning being an absolute must for Barceló we thank you for highlighting the cleanliness of our hotel; we strive to give total confidence in this area, being fully aware that this is basic for a comfortable holiday expérience in any hotel. The management.

    EVALUATION

    Round Indicators
    • november 16 2018
    • Cleethorpes, United Kingdom
    • Friends getaway

    Lorstar100

    “Amazing holiday”

    4 adults stayed here for 2 weeks between October and November, we absolutely loved it! Rooms are spacious and beds are extremely comfy, they could be classed as basic but we were hardly in them and it was never a problem. The grounds are delightful and the resort is massive, they provide a bus to get around but it is walkable once you know the route. Pools are clean and sun beds were readily available at any time of the day, you never had to reserve them. The beach can be a little rocky but the sea was calm and the highlight of the holiday was swimming with turtles, every day! It was an amazing experience and something I will never forget. They are located near the palace end of the beach. People do feed them bananas but they are not aggressive at all. Food is amazing, you will not struggle to find things to eat. Most mornings we went to the buffet for breakfast which has a high selection from cereal to hot food including crispy bacon and hash browns. We did go to another hotel for breakfast and thought the tropical was better as it had a greater selection. The beach restaurant also provided breakfast for late risers. Most lunches we ate at the beach snack bar which has burgers/ hot dogs,a grill and ice cream/fruit etc. More than enough variety, the buffet has a greater choice if needed. Most nighttime’s we went to an a la cartes, these were really nice, better than the buffet. We booked these early in our visit to avoid disappointment. We liked the Italian in the mall and the steakhouse but all were good. We paid $20 to go the the French restaurant at the palace, it was well worth it. People commenting the Brazilian was good also. Included in the $20 you can see the show at the palace and have premium drinks Drinks generally were good measures and the sports bar is fantastic, although not advertised, premiership games are televised. Anything more you want you only have to ask, the staff can’t do enough for you. From filling the fridge with nuts and crisps to extra towels. I would go back to this resort in a heartbeat

    The hotel has answered

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear, Lorstar100 We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Tropical hotel with us and Tripadvisor readers. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Best Regards, The Management of Barcelo.

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