Barceló Hotel Beach  Maya Tropical
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Barceló Maya Tropical

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos Prizes and Awards

Guest reviews.

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Barceló Maya Tropical

4.5/5 Round Indicators
| 5571 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

61% Complete

3420

Very good

23% Complete

1328

Average

8% Complete

447

Poor

4% Complete

224

Very poor

2% Complete

152

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    Round Indicators
    sandro s 07/13/2018 Family

    “stressful vacation”

    Nice property in Puerto Aventura however guest services makes stay stressful. Check in took over one hr. in a hot humid receprion area and no refreshments offered. Specialty restaurants were not available for 2 days even though we tried to schedule the day we arrived. Needed to be at specialty restaurants within 15 min of scheduled time otherwise they would cancel the reservation, and they would not sit part of the party, its everybody or nobody. Waiters to buisy to fix tables than serve the guests (not enough staff) beach beverage service poor. If you want a stress free vacation with good service go elsewere. We will not return.

    BMAYAFASEII, Propietario at Barcelo Maya Tropical, responded to this review
     Dear, sandro s We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance Best Regards The management of Barcelo.

    Round Indicators
    07/11/2018 Family

    “Amazing property, good value!!”

    Long drive from the airport, but worth it. Average to above average buffet food and drinks at bars. Property was very nice and we'll maintained. Snorkeling was amazing right off the beach. Staff was well trained and attentive. Would definitely go back.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Thank you very much for sharing this great review of your recent stay at Barceló XXX. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  The management.

    Round Indicators
    07/11/2018 Family

    “All excellent except the rooms!”

    The location, staff, food, restaurant options, pools, entertainment, activities, and beach were wonderful! The only thing that keeps us from returning is that our rooms were so damp from humidity that our clothing and bedding were always wet! We changed rooms, but the second room was just as bad. The rooms really need updating as well. Good thing that we weren't in them much!

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Please accept our sincerest apologies for the imperfections you describe in your review, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, clearly we were not performing to our usual standard on this occasion and we regret not being immediatley informed at réception so as to be able to intervene in no time for you to fully enjoy your stay in our hotel, for a future occasion, please do not hesitate to contact the réception desk for anything you may need, the team will do its utmost to find an immediate solution for you. The management,

    Round Indicators
    mytentitans 07/11/2018 Family

    “Fun in Mexico”

    Very nice Family Resort awesome grounds lovely beach, great kids area,alacart dinners are nice but the Buffet's and grills get repetitive rooms are somewhat dated but overall very nice would like two queen beds instead of two doubles. open air lobbies are great but sometimes hot.love the covered walkways the theater productions are better the Vegas would definitely recommend for families and couples

    BMAYAFASEII, Propietario at Barcelo Maya Tropical, responded to this review
     Dear, mytentitans Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Best Regards, The management

    Round Indicators
    Robert S Broken Arrow, Oklahoma. 07/11/2018 Couples

    “One of the best in the Riviera Maya”

    We've been here 4 times and will continue to come back. The Barcelo resort is actually 5 in 1 - the Beach and Caribe share a pool and are attached to the on site mini mall and casino - the Colonial and Tropical share a pool and is where we always stay - then the Palace sits off by itself. All of the reservation restaurants are excellent and the buffet restaurant is the best we've had anywhere up and down the coast between Puerto Morelos and Tulum. The only drawback is that it's a little over an hour from the airport with no stops. However, it is right next door to my favorite community of Puerto Aventuras, where you can swim with dolphins, do some quaint shopping, sit out and eat at one of the small restaurants while watching the dolphins, catch a deep sea fishing charter or play some golf on the 9-hole course. Barcelo is also only about 20-25 minutes from Playa Del Carmen if you're looking to shop on 5th Avenue or catch some night life. Overall, Barcelo is in my top 3 in the Riviera Maya and we've stayed at 13 of them over the past 25 years.

    BMAYAFASEII, Propietario at Barcelo Maya Tropical, responded to this review
     Dear, Robert S First of all we would like to express our sincerest gratitude for your trust and loyalty to Barceló Hotels & Resorts for your holidays and for choosing our Barceló Tropical hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. Best Regards, The management of Barcelo.

    EVALUATION

    Round Indicators

    • july 13 2018
    • Family

    sandro s

    “stressful vacation”


    Nice property in Puerto Aventura however guest services makes stay stressful. Check in took over one hr. in a hot humid receprion area and no refreshments offered. Specialty restaurants were not available for 2 days even though we tried to schedule the day we arrived. Needed to be at specialty restaurants within 15 min of scheduled time otherwise they would cancel the reservation, and they would not sit part of the party, its everybody or nobody. Waiters to buisy to fix tables than serve the guests (not enough staff) beach beverage service poor. If you want a stress free vacation with good service go elsewere. We will not return.


    BMAYAFASEII, Propietario at Barcelo Maya Tropical, responded to this review
    Dear, sandro s We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance Best Regards The management of Barcelo.

    EVALUATION

    Round Indicators

    • july 11 2018
    • Family

    “Amazing property, good value!!”


    Long drive from the airport, but worth it. Average to above average buffet food and drinks at bars. Property was very nice and we'll maintained. Snorkeling was amazing right off the beach. Staff was well trained and attentive. Would definitely go back.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Thank you very much for sharing this great review of your recent stay at Barceló XXX. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  The management.

    EVALUATION

    Round Indicators

    • july 11 2018
    • Family

    “All excellent except the rooms!”


    The location, staff, food, restaurant options, pools, entertainment, activities, and beach were wonderful! The only thing that keeps us from returning is that our rooms were so damp from humidity that our clothing and bedding were always wet! We changed rooms, but the second room was just as bad. The rooms really need updating as well. Good thing that we weren't in them much!


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Please accept our sincerest apologies for the imperfections you describe in your review, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, clearly we were not performing to our usual standard on this occasion and we regret not being immediatley informed at réception so as to be able to intervene in no time for you to fully enjoy your stay in our hotel, for a future occasion, please do not hesitate to contact the réception desk for anything you may need, the team will do its utmost to find an immediate solution for you. The management,

    EVALUATION

    Round Indicators

    • july 11 2018
    • Family

    mytentitans

    “Fun in Mexico”


    Very nice Family Resort awesome grounds lovely beach, great kids area,alacart dinners are nice but the Buffet's and grills get repetitive rooms are somewhat dated but overall very nice would like two queen beds instead of two doubles. open air lobbies are great but sometimes hot.love the covered walkways the theater productions are better the Vegas would definitely recommend for families and couples


    BMAYAFASEII, Propietario at Barcelo Maya Tropical, responded to this review
    Dear, mytentitans Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Best Regards, The management

    EVALUATION

    Round Indicators

    • july 11 2018
    • Broken Arrow, Oklahoma
    • Couples

    Robert S

    “One of the best in the Riviera Maya”


    We've been here 4 times and will continue to come back. The Barcelo resort is actually 5 in 1 - the Beach and Caribe share a pool and are attached to the on site mini mall and casino - the Colonial and Tropical share a pool and is where we always stay - then the Palace sits off by itself. All of the reservation restaurants are excellent and the buffet restaurant is the best we've had anywhere up and down the coast between Puerto Morelos and Tulum. The only drawback is that it's a little over an hour from the airport with no stops. However, it is right next door to my favorite community of Puerto Aventuras, where you can swim with dolphins, do some quaint shopping, sit out and eat at one of the small restaurants while watching the dolphins, catch a deep sea fishing charter or play some golf on the 9-hole course. Barcelo is also only about 20-25 minutes from Playa Del Carmen if you're looking to shop on 5th Avenue or catch some night life. Overall, Barcelo is in my top 3 in the Riviera Maya and we've stayed at 13 of them over the past 25 years.


    BMAYAFASEII, Propietario at Barcelo Maya Tropical, responded to this review
    Dear, Robert S First of all we would like to express our sincerest gratitude for your trust and loyalty to Barceló Hotels & Resorts for your holidays and for choosing our Barceló Tropical hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. Best Regards, The management of Barcelo.

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.