Barceló Hotel Beach  Maya Tropical
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

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Guest reviews.

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Barceló Maya Tropical

4.5/5 Round Indicators
| 6114 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

60% Complete

3715

Very good

23% Complete

1432

Average

8% Complete

505

Poor

4% Complete

266

Very poor

3% Complete

196

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    Round Indicators
    shandrab91 01/19/2019 Friends getaway

    “Amazing resort”

    A friend of mine had a destination wedding at the resort. The staff was friendly. The rooms were wonderful. The restaurant had a wide variety. It rain almost the whole time I was there, so I didn't chance to check out the water park. The mall was nice and I was able to get my souvenir shopping. The only downside is the walkway were very slippery due to the rain. All in all I enjoyed my stay and will stay here again.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear, shandrab91 First and foremost we would like to thank you for the praising review you shared following your recent visit to our Tropical hotel and are delighted to read that we were able to match your expectations. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best Regards, The Management of Barcelo.

    Round Indicators
    DouglasM2196 01/19/2019 Family

    “Amazing Stay!”

    This is our second time staying at this resort. We absolutely love everything about it. Great family destination. Lots of things for kids to do. Food, accommodations, and staff go above and beyond. Absolutely spotless and clean. You cant go wrong here.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear, DouglasM2196 First of all we would like to express our sincerest gratitude for your trust and loyalty to Barceló Hotels & Resorts for your holidays and for choosing our Barceló Tropical hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best Regards, The Management of Barcelo.

    Round Indicators
    Stephanie P 01/18/2019 Family

    “Amazing Is An Understatement”

    Words can’t describe how amazing this resort is. It has everything you could ask for on a vacation. First off let me say this is my second trip here. The first time visiting was for my wedding and I didn’t get to experience all the resort had to offer, so we decided to return a second time. Both times the service was outstanding. I do not have one complaint. The rooms are very comfortable and most have green space. We loved being able to sit on our patio and watch the huge iguanas wondering around the property. Some were nice enough to hand feed. They also have dolphins on the property you can swim with. Both my girls were able to take advantage of this experience and loved every minute of it. They also have a company that walks around the property daily with a lizards, monkeys, parrotts, and tigers you can take pictures with. But nothing come close to the experience we had with the sea turtles in the ocean. Everyday, WHENEVER we wanted to swim with sea turtle, we would go to the buffet and collect bananas. Then we would head over to the Palace side of the resort and swim out about 10 ft. Once we peeled the bananas the sea turtles would sworm around us and eat the bananas out of our hands. It was the best experience I ever had on a vacation. My girls (8 &11) still talk about this being their favorite vacation ever. So, if you looking for an all-inclusive vacation, this is the spot. Amazing food (best lobster tails), drinks (tropical pool is amazing), and nightly entertainment. You will never get bored with this resort! I would give it 10 stars if I could.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear, Stephanie P We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Tropical was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best Regards, The Management of Barcelo.

    Round Indicators
    GrammaGully Regina, Canada. 01/16/2019 Couples

    “"Home" for spectacular pre-Christmas themed vacation. Alfredo welcomed us daily for breakfast.”

    Our tan is fading but our happy memories remain. Absolutely festive and perfect time to visit from Dec 9 – Dec 16th, close enough before Christmas. Soft saxophone Christmas tunes played in the buffet, grill and on the landscape speakers and double decker shuttle bus. The resort had poinsettia plants stacked to form gigantic red Christmas trees in the lobbies! At night, the palm tree bases were lit in white and looked spectacular and the entrance with the flags of many nations is breathtaking. A nightly sparkle tour ride between the resorts on the double decker bus shuttle is a must. Our Front Desk arrival was smooth and seamless, as was the departure. The young man welcomed us “home” and it truly does feel that way. Even though we were repeat visitors he took time to point out and mark our map and we learned where the free Wi-Fi was located. We were given a perfect Superior King room on the 3rd floor in the Yucatan building facing away from the Theatre and close to the beach. This was our 4th visit and we were celebrating my 55th Birthday. Champagne and birthday cake greeted us in our room! On my actual birthdate, room service showed up with another bottle of wine and cake! Very pleased to see Alfredo Bacab still working at the Buffet! He remembered us and also welcomed us “home”, and we looked forward to his wave to his section upon our arrival for daily breakfast. He is such a great ambassador for the Barcelo resort and Riviera Maya. His English skills are remarkable and welcome since we are very poor at Spanish. Service like his does make you feel like you are home and valued as a visitor. The Buffet was festive with Christmas décor. Food temperatures were perfect. Breakfast featured trays of bacon, omelet station, freshly squeezed orange juice and so many choices. No mangoes this time of year, but papaya, pineapple, watermelon, cantaloupe and honey dew were delicious. Excellent selections for all ethnicities. There was a chocolate fountain every night to coat the delicious fruit skewer, or whatever. The pastries blew me away and the festive decorated donuts were so pretty. We loved the Buffet theme nights and planned our day and which buffet around them. There is a difference in menu between buffets. The Seafood night at our Buffet was not as extravagant as the other Buffet where we had a half lobster. Most days there was an off-shore wind which made for calm conditions. On-site snorkeling is a major draw and we’ve now been 4 visits to explore the excellent coral, formations and marine life. We saw a few turtles the day before we left. The endless beach is full of palm trees from one end to the other with plenty of loungers, choose sun or shade. The one day we had monster waves that were really rocking, and groups of people were body surfing and that was a blast. Only on that day did some seaweed gather on shore, but it is cleaned up quickly. There is never a mass of seaweed in the water or anything like that. Being that Cozumel is an ocean break for Barcelo Maya it has never been a problem for us unlike others who complain that they can’t swim in the ocean. We’ve not once in 4 trips ever experienced that! My expectations were exceeded and we miss you and can’t wait to return. Thank you for making my birthday one to remember always. The cake and champagne surprises were so special to me. My parents booked their first visit January 26th on my high recommendations. We are planning on returning for a 5th visit to show our Daughter, her spouse and our Granddaughter our favorite spot on Earth. See you next year…that is if we can wait that long!

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear GrammaGully Firstly we would like to thank you for choosing our Barceló XXX hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your wellbeing whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations and installations at all times, our entertainment team with their enthusiasm and energy, inviting our guests to take part into the lively sports and leisure activities throughout the day ensuring that they have a nice time and bring back home good memories of their holidays among us. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon The management.

    Round Indicators
    Jeffrey V Winnipeg. 01/15/2019 Couples

    “The Beautiful Tropical”

    Had a great time, room was very nice and clean, food was average or maybe a little above, the staff were very nice and hardworking, pool was extremely big and you did not have to fight for lounge chairs. Entertainment was very poor but we still went and had a ok time. Music around the pool area was very repetitive. wifi worked great everywhere. overall i would recommend this resort

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear Jeffrey V We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Tropical hotel and we thank you for your kind recommendation to Tripadvisor’s readers . We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. The management

    EVALUATION

    Round Indicators

    • january 19 2019
    • Friends getaway

    shandrab91

    “Amazing resort”


    A friend of mine had a destination wedding at the resort. The staff was friendly. The rooms were wonderful. The restaurant had a wide variety. It rain almost the whole time I was there, so I didn't chance to check out the water park. The mall was nice and I was able to get my souvenir shopping. The only downside is the walkway were very slippery due to the rain. All in all I enjoyed my stay and will stay here again.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear, shandrab91 First and foremost we would like to thank you for the praising review you shared following your recent visit to our Tropical hotel and are delighted to read that we were able to match your expectations. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best Regards, The Management of Barcelo.

    EVALUATION

    Round Indicators

    • january 19 2019
    • Family

    DouglasM2196

    “Amazing Stay!”


    This is our second time staying at this resort. We absolutely love everything about it. Great family destination. Lots of things for kids to do. Food, accommodations, and staff go above and beyond. Absolutely spotless and clean. You cant go wrong here.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear, DouglasM2196 First of all we would like to express our sincerest gratitude for your trust and loyalty to Barceló Hotels & Resorts for your holidays and for choosing our Barceló Tropical hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best Regards, The Management of Barcelo.

    EVALUATION

    Round Indicators

    • january 18 2019
    • Family

    Stephanie P

    “Amazing Is An Understatement”


    Words can’t describe how amazing this resort is. It has everything you could ask for on a vacation. First off let me say this is my second trip here. The first time visiting was for my wedding and I didn’t get to experience all the resort had to offer, so we decided to return a second time. Both times the service was outstanding. I do not have one complaint. The rooms are very comfortable and most have green space. We loved being able to sit on our patio and watch the huge iguanas wondering around the property. Some were nice enough to hand feed. They also have dolphins on the property you can swim with. Both my girls were able to take advantage of this experience and loved every minute of it. They also have a company that walks around the property daily with a lizards, monkeys, parrotts, and tigers you can take pictures with. But nothing come close to the experience we had with the sea turtles in the ocean. Everyday, WHENEVER we wanted to swim with sea turtle, we would go to the buffet and collect bananas. Then we would head over to the Palace side of the resort and swim out about 10 ft. Once we peeled the bananas the sea turtles would sworm around us and eat the bananas out of our hands. It was the best experience I ever had on a vacation. My girls (8 &11) still talk about this being their favorite vacation ever. So, if you looking for an all-inclusive vacation, this is the spot. Amazing food (best lobster tails), drinks (tropical pool is amazing), and nightly entertainment. You will never get bored with this resort! I would give it 10 stars if I could.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear, Stephanie P We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Tropical was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best Regards, The Management of Barcelo.

    EVALUATION

    Round Indicators

    • january 16 2019
    • Regina, Canada
    • Couples

    GrammaGully

    “"Home" for spectacular pre-Christmas themed vacation. Alfredo welcomed us daily for breakfast.”


    Our tan is fading but our happy memories remain. Absolutely festive and perfect time to visit from Dec 9 – Dec 16th, close enough before Christmas. Soft saxophone Christmas tunes played in the buffet, grill and on the landscape speakers and double decker shuttle bus. The resort had poinsettia plants stacked to form gigantic red Christmas trees in the lobbies! At night, the palm tree bases were lit in white and looked spectacular and the entrance with the flags of many nations is breathtaking. A nightly sparkle tour ride between the resorts on the double decker bus shuttle is a must. Our Front Desk arrival was smooth and seamless, as was the departure. The young man welcomed us “home” and it truly does feel that way. Even though we were repeat visitors he took time to point out and mark our map and we learned where the free Wi-Fi was located. We were given a perfect Superior King room on the 3rd floor in the Yucatan building facing away from the Theatre and close to the beach. This was our 4th visit and we were celebrating my 55th Birthday. Champagne and birthday cake greeted us in our room! On my actual birthdate, room service showed up with another bottle of wine and cake! Very pleased to see Alfredo Bacab still working at the Buffet! He remembered us and also welcomed us “home”, and we looked forward to his wave to his section upon our arrival for daily breakfast. He is such a great ambassador for the Barcelo resort and Riviera Maya. His English skills are remarkable and welcome since we are very poor at Spanish. Service like his does make you feel like you are home and valued as a visitor. The Buffet was festive with Christmas décor. Food temperatures were perfect. Breakfast featured trays of bacon, omelet station, freshly squeezed orange juice and so many choices. No mangoes this time of year, but papaya, pineapple, watermelon, cantaloupe and honey dew were delicious. Excellent selections for all ethnicities. There was a chocolate fountain every night to coat the delicious fruit skewer, or whatever. The pastries blew me away and the festive decorated donuts were so pretty. We loved the Buffet theme nights and planned our day and which buffet around them. There is a difference in menu between buffets. The Seafood night at our Buffet was not as extravagant as the other Buffet where we had a half lobster. Most days there was an off-shore wind which made for calm conditions. On-site snorkeling is a major draw and we’ve now been 4 visits to explore the excellent coral, formations and marine life. We saw a few turtles the day before we left. The endless beach is full of palm trees from one end to the other with plenty of loungers, choose sun or shade. The one day we had monster waves that were really rocking, and groups of people were body surfing and that was a blast. Only on that day did some seaweed gather on shore, but it is cleaned up quickly. There is never a mass of seaweed in the water or anything like that. Being that Cozumel is an ocean break for Barcelo Maya it has never been a problem for us unlike others who complain that they can’t swim in the ocean. We’ve not once in 4 trips ever experienced that! My expectations were exceeded and we miss you and can’t wait to return. Thank you for making my birthday one to remember always. The cake and champagne surprises were so special to me. My parents booked their first visit January 26th on my high recommendations. We are planning on returning for a 5th visit to show our Daughter, her spouse and our Granddaughter our favorite spot on Earth. See you next year…that is if we can wait that long!


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear GrammaGully Firstly we would like to thank you for choosing our Barceló XXX hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your wellbeing whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations and installations at all times, our entertainment team with their enthusiasm and energy, inviting our guests to take part into the lively sports and leisure activities throughout the day ensuring that they have a nice time and bring back home good memories of their holidays among us. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon The management.

    EVALUATION

    Round Indicators

    • january 15 2019
    • Winnipeg
    • Couples

    Jeffrey V

    “The Beautiful Tropical”


    Had a great time, room was very nice and clean, food was average or maybe a little above, the staff were very nice and hardworking, pool was extremely big and you did not have to fight for lounge chairs. Entertainment was very poor but we still went and had a ok time. Music around the pool area was very repetitive. wifi worked great everywhere. overall i would recommend this resort


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear Jeffrey V We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Tropical hotel and we thank you for your kind recommendation to Tripadvisor’s readers . We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. The management

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