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Barceló Hotel Beach  Maya Tropical
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancún International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Tropical

4.5/5 Round Indicators
| 6628 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

Round Indicators

Cleaning

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Service


Comments

Excellent

60% Complete

4000

Very good

23% Complete

1537

Average

8% Complete

559

Poor

4% Complete

295

Very poor

3% Complete

237

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    Round Indicators
    rodriguezeve22 Jersey Shore, New Jersey. 07/22/2019 Family

    “Family vacation”

    The hotel was nice and clean. The food at the buffet was blend no flavor and not that much variety, not too much option for you to eat. The beach was beautiful not that much seaweed but rocky and the pool was big but the water was hot all day long.The drinks are watery no enough rum, had to ask for shot on the side so I could mix my drinks. The service from the employees was excellent.
    Round Indicators
    gonzoruiz8 Allen, Texas. 07/22/2019 Friends getaway

    “Gonzalo Ruiz”

    Family trip was great but they need more staff in my opinion. Those that were there were kind and respectful . J would go again as long as I don't have to deal with room trouble but a great spot for friends and family.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear, gonzoruiz8 We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best Regards, Barcelo Maya Tropical.

    Round Indicators
    11mely 07/21/2019 Family

    “WOW”

    I spent a week at this hotel and it was very beautiful. The employees were very welcoming and attentive, specifically Genri Lopez. He offered us drinks in the buffet and even prepared a special cake and drinks for my daughter who graduated from college. He made our trip unforgettable.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear, 11mely Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. And i am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best Regards, Barcelo Maya Tropical.

    Round Indicators
    Kurt C 07/21/2019 Family

    “Good Visit”

    Like all reviews the weak spot is the front desk, takes a long time to check in and out. Buffets are ok but quality is spotty with food. Schedule restaurant visits first day. One silly family was booking out for weeks and help up others waiting, they should only do 1 week at a time. Workers are very hard working especially the housekeepers. Be prepared to heavily tip for service. So many tourists that think they don't tip and they work hard for tips. Also pool - chairs, get a towel on them early in the morning or they will all be taken. Seaweed at the beaches but usually the staff has it cleaned daily.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear, Kurt C We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Best Regards, Barcelo Maya Tropical.

    Round Indicators
    Lisa G 07/19/2019 Family

    “Wonderful family holiday!!”

    First time to this hotel and we will definitely be returning... Room - lovely and clean maid attended everyday. Food - EXCELLENT... Al Carte restaurant was very good. Entertainment - Brian the Mayan was very good and made our experience better!! Tequila Bar - we spent most evenings in this bar and Isabel Garcia was phenomenal, go and pay her a visit! We will return to this hotel!!

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear, Lisa G Thank you very much for sharing this great review of your recent stay at Barceló Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon

    EVALUATION

    Round Indicators

    • july 22 2019
    • Jersey Shore, New Jersey
    • Family

    rodriguezeve22

    “Family vacation”


    The hotel was nice and clean. The food at the buffet was blend no flavor and not that much variety, not too much option for you to eat. The beach was beautiful not that much seaweed but rocky and the pool was big but the water was hot all day long.The drinks are watery no enough rum, had to ask for shot on the side so I could mix my drinks. The service from the employees was excellent.


    EVALUATION

    Round Indicators

    • july 22 2019
    • Allen, Texas
    • Friends getaway

    gonzoruiz8

    “Gonzalo Ruiz”


    Family trip was great but they need more staff in my opinion. Those that were there were kind and respectful . J would go again as long as I don't have to deal with room trouble but a great spot for friends and family.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear, gonzoruiz8 We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best Regards, Barcelo Maya Tropical.

    EVALUATION

    Round Indicators

    • july 21 2019
    • Family

    11mely

    “WOW”


    I spent a week at this hotel and it was very beautiful. The employees were very welcoming and attentive, specifically Genri Lopez. He offered us drinks in the buffet and even prepared a special cake and drinks for my daughter who graduated from college. He made our trip unforgettable.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear, 11mely Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. And i am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best Regards, Barcelo Maya Tropical.

    EVALUATION

    Round Indicators

    • july 21 2019
    • Family

    Kurt C

    “Good Visit”


    Like all reviews the weak spot is the front desk, takes a long time to check in and out. Buffets are ok but quality is spotty with food. Schedule restaurant visits first day. One silly family was booking out for weeks and help up others waiting, they should only do 1 week at a time. Workers are very hard working especially the housekeepers. Be prepared to heavily tip for service. So many tourists that think they don't tip and they work hard for tips. Also pool - chairs, get a towel on them early in the morning or they will all be taken. Seaweed at the beaches but usually the staff has it cleaned daily.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear, Kurt C We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Best Regards, Barcelo Maya Tropical.

    EVALUATION

    Round Indicators

    • july 19 2019
    • Family

    Lisa G

    “Wonderful family holiday!!”


    First time to this hotel and we will definitely be returning... Room - lovely and clean maid attended everyday. Food - EXCELLENT... Al Carte restaurant was very good. Entertainment - Brian the Mayan was very good and made our experience better!! Tequila Bar - we spent most evenings in this bar and Isabel Garcia was phenomenal, go and pay her a visit! We will return to this hotel!!


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear, Lisa G Thank you very much for sharing this great review of your recent stay at Barceló Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that can be used to add a discount to the normal rate. If you have a discount code, enter it when booking and you will receive a discount. Once you have entered this code, the prices shown in step 1 of the booking process will take into account the discount. 

    The discount does not apply to supplements and/or additional services, nor to prices on last available rooms. You can only apply one discount code per booking, which will only be valid at the time of booking.** 

    The maximum amount of accumulated discount may be up to 20% off the booking rate. It is possible to combine a discount code with a special discount** (for example multiple room, senior, resident, millennials,or large family bookings) and your my Barceló discount. 

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    ***At check-in, the hotel will request valid official documents in order to verify compliance with the terms and conditions of the discount codes and special discounts. In the event of a failure to provide such documents or meet the conditions, the hotel reserves the right to charge for the amounts that were deducted at time of booking.