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Barceló Hotel Beach Maya Tropical

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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  

How do I get to the hotel?

T + 52 984 8 75 1500

mayatropical@barcelo.com

Points of Interest

49 mi  Cancún International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Tropical

4.5/5 Round Indicators
| 6985 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service

Comments

Excellent

60% Complete

4215

Very good

22% Complete

1597

Average

8% Complete

593

Poor

4% Complete

321

Very poor

3% Complete

259

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    Round Indicators
    Jordan H Eureka. 12/09/2019 Friends getaway

    “Large resort with lots to see. Wifi not included”

    Be sure to verify room type before arriving. Spent hours trying to sort out our room and were told the hotel was full. After speaking with our travel agent he was able to go online and book another room!
    See full review
    Round Indicators
    Traveler54184275100 12/09/2019

    “Great Resort”

    We just returned from a week at the Barcelo Riveria Maya Grand Resort. We had a wonderful week, all 4 resorts are beautiful, so clean and well cared for. The food was very good and the service (with the exception of the beach/pool bar which the service was TERRIBLE even tipping did not make a difference) was really good. Our maid that looked after our room 7311 was the sweetest lady, the rooms were so clean and comfortable. Loved the lobby bar they made the best coffee. The beaches were nice but a bit rocky so had to pick and chose the best path in but so many fish swimming around you. I hope that management will deal with the lazy bartenders at the beach/pool bar at the Tropical as service on the Colonial side was not like that, they were great
    See full review
    Round Indicators
    Poule60 Longueuil, Canada. 12/09/2019 Solo travel

    “Nice stay but not attentive to guest request”

    I had requested at my booking, months is advance, to be on the 3rd Floor and was denied by unfriendly manner upon arrival. I insisted with no success. The 2 couples before me were offered 3rd Floor even if they did not request. I end up on the first Floor wich I don’t like at all. I go to the Barcelo Maya every year. I might change next year
    See full review
    Round Indicators
    SimonP4042 12/08/2019 Business

    “Awesome convention center, rest was good”

    I was there for a congress along with 900 other professionals. The convention center was clean and very modern. The rest of the hotel is gorgeous. Food is good, even better at the various « a la carte » restaurants. Hotel is incredibly clean. My complaints are that 1) the room (although clean) are very humid (my clithes were soaked at the end of the week), 2) the resort is enormous (you can sometimes have to walk 20 minutes to reach a destination) and 3) the waiting staff sometmes forgets to come and see you at the buffet (thus you need to ask a passing waiter for water) All in all this is a good hotel, but the minor flaws cited above prevent me from giving it a perfect rating.
    See full review

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear SimonP4042, Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Barceló Maya Grand Resort.

    Round Indicators
    Peterkaram501 12/07/2019 Business

    “Amazing service”

    Amazing service at the reception by M. Aly Moussa Comfortable rooms, clean pools, great restaurants especially Kyoto, the Sunwing tours are worth looking into, overall we’ve had a pleasant and enjoyable experience.
    See full review

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear Peterkaram501 Thank you for the time you spent to share your feedback on your recent stay at our Barceló Tropical, to be considered as one of the best hotels you stayed at is certainly high praise We are also very pleased to read that you found our réception team to be knowledgeable, helpful and genuinely friendly at all times Barceló Maya Grand Resort.

    EVALUATION

    Round Indicators
    • december 9 2019
    • Eureka
    • Friends getaway

    Jordan H

    “Large resort with lots to see. Wifi not included”

    Be sure to verify room type before arriving. Spent hours trying to sort out our room and were told the hotel was full. After speaking with our travel agent he was able to go online and book another room!

    EVALUATION

    Round Indicators
    • december 9 2019

    Traveler54184275100

    “Great Resort”

    We just returned from a week at the Barcelo Riveria Maya Grand Resort. We had a wonderful week, all 4 resorts are beautiful, so clean and well cared for. The food was very good and the service (with the exception of the beach/pool bar which the service was TERRIBLE even tipping did not make a difference) was really good. Our maid that looked after our room 7311 was the sweetest lady, the rooms were so clean and comfortable. Loved the lobby bar they made the best coffee. The beaches were nice but a bit rocky so had to pick and chose the best path in but so many fish swimming around you. I hope that management will deal with the lazy bartenders at the beach/pool bar at the Tropical as service on the Colonial side was not like that, they were great

    EVALUATION

    Round Indicators
    • december 9 2019
    • Longueuil, Canada
    • Solo travel

    Poule60

    “Nice stay but not attentive to guest request”

    I had requested at my booking, months is advance, to be on the 3rd Floor and was denied by unfriendly manner upon arrival. I insisted with no success. The 2 couples before me were offered 3rd Floor even if they did not request. I end up on the first Floor wich I don’t like at all. I go to the Barcelo Maya every year. I might change next year

    EVALUATION

    Round Indicators
    • december 8 2019
    • Business

    SimonP4042

    “Awesome convention center, rest was good”

    I was there for a congress along with 900 other professionals. The convention center was clean and very modern. The rest of the hotel is gorgeous. Food is good, even better at the various « a la carte » restaurants. Hotel is incredibly clean. My complaints are that 1) the room (although clean) are very humid (my clithes were soaked at the end of the week), 2) the resort is enormous (you can sometimes have to walk 20 minutes to reach a destination) and 3) the waiting staff sometmes forgets to come and see you at the buffet (thus you need to ask a passing waiter for water) All in all this is a good hotel, but the minor flaws cited above prevent me from giving it a perfect rating.

    The hotel has answered

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear SimonP4042, Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Barceló Maya Grand Resort.

    EVALUATION

    Round Indicators
    • december 7 2019
    • Business

    Peterkaram501

    “Amazing service”

    Amazing service at the reception by M. Aly Moussa Comfortable rooms, clean pools, great restaurants especially Kyoto, the Sunwing tours are worth looking into, overall we’ve had a pleasant and enjoyable experience.

    The hotel has answered

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear Peterkaram501 Thank you for the time you spent to share your feedback on your recent stay at our Barceló Tropical, to be considered as one of the best hotels you stayed at is certainly high praise We are also very pleased to read that you found our réception team to be knowledgeable, helpful and genuinely friendly at all times Barceló Maya Grand Resort.

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