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Barceló Hotel Beach  Maya Tropical
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancún International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Tropical

4.5/5 Round Indicators
| 6620 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

60% Complete

3997

Very good

23% Complete

1534

Average

8% Complete

558

Poor

4% Complete

295

Very poor

3% Complete

236

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    Round Indicators
    Lisa G 07/19/2019 Family

    “Wonderful family holiday!!”

    First time to this hotel and we will definitely be returning... Room - lovely and clean maid attended everyday. Food - EXCELLENT... Al Carte restaurant was very good. Entertainment - Brian the Mayan was very good and made our experience better!! Tequila Bar - we spent most evenings in this bar and Isabel Garcia was phenomenal, go and pay her a visit! We will return to this hotel!!

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear, Lisa G Thank you very much for sharing this great review of your recent stay at Barceló Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon

    Round Indicators
    Karan T 07/18/2019 Family

    “FANTASTIC HOLIDAY AND SERVICE!!”

    I have returned from 2 weeks at Barcelo Tropical Hotel. It was superb from start to finish but I must say a SPECIAL THANK YOU to Isabel Garcia at The Tequila Bar in Tequila bar nothing was ever to much trouble and always made us feel very welcome. Was very welcoming and always friendly!! The other staff was equally good - Rosanna Yuri Thank you ladies you made our holiday very pleasurable and we will be returning to the hotel. Thank you!

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear, Karan T Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. And i am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Best Regards, Barcelo Maya Tropical.

    Round Indicators
    Ray K 07/17/2019 Family

    “Its OK”

    Well. where can i start? we have stayed at Tropical June 25 to July 11th. . 2 adults and 2 kids, we have been to mexico and caribian multiple times always in all inclusie resorts. Barcelo is a gorgeous , clean well kept resort. the restaurants are ok. not great but we did not expect a white glove service at this price point. All the employees are extrimely hard overworked people and some places like a swimup bar is understaffed, takes forever to be served. Rooms are tiny and outdated with old furniture. Ive always tipped our maid but it seams that the bed sheets were not changed daily but just tacked in to look new and fresh! Not sure why. The beach needs to be cleaned from broken glass, i wound broken glass on 3 different days, as you walk in to the ocean there are planty of rocks that should have been removed, dont know why Barcelo does not bother to clean the entrance to the ocean! it would take them just a day or 2 to do that. Nughtly intertainment is a very poor attraction with some kind off outdated Michael Jakson show. come on Barcelo, Time to let Michael rest already come up with new modern shows, you are a rich enough compony to get a rpoffesional crew on board ! Drinks are mostly made of local cheap alcohol but that what to be expected fron any of these resorts. Bottom line would we go back to Mexico? absolutly yes. would we go to Barcello? i dont think we got our moneys worth at that resort! there is planty to concider when shopping for vacation, are you a pool or an ocean person are you a buffet or a white glove high maintanance person that demands nothing but the best? PS for Barcello to charge for room service to get fruits or coffee is outrageus! all of the resorts we have ever styed in all inclusive,, means, ALL INCLUSIVE !!!

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear, Ray K Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Tropical. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance Best Regards, Barcelo Maya Tropical.

    Round Indicators
    Claire T 07/16/2019 Family

    “Santa Fe Restaurant”

    The santa fe restaurant was great we had the tenderloin with mashed potatoes, our waiter was Samuel Ruiz. He was great, explained the menu well and answered any questions you had and also was very funny and enjoyable.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear, Claire T At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. We also would like to thank you for pointing out the professionalism of our waiting team, they indeed have a great impact on the overall dining expérience of our guests and we are thrilled to read that their attentive service contributed to your wellbeing during mealtimes. Best Regards, Barcelo Maya Tropical.

    Round Indicators
    Ccigarroa Dallas, Texas. 07/14/2019 Family

    “Barceló”

    I booked the Barceló for 4nights. The hotel is average. Everything has an expense. I advice you exchange your dollars to pesos prior to arrival to get the best value. The market value for the dollar at the time of my visit was 19.20 pesos. The hotel converted all purchases at 16 pesos per dollar +16%tax. (This was everywhere) my room had ants. They have a gym but only one location for such a huge resort. It was so far from my room I didn’t use it. The food tastes like standard no flavor buffet food. The meat was mostly pork. My daughter got sick from something she ate the first day. Now I did like that the dolphins were on site.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear, Ccigarroa We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Best Regards, Barcelo Maya Tropical.

    EVALUATION

    Round Indicators

    • july 19 2019
    • Family

    Lisa G

    “Wonderful family holiday!!”


    First time to this hotel and we will definitely be returning... Room - lovely and clean maid attended everyday. Food - EXCELLENT... Al Carte restaurant was very good. Entertainment - Brian the Mayan was very good and made our experience better!! Tequila Bar - we spent most evenings in this bar and Isabel Garcia was phenomenal, go and pay her a visit! We will return to this hotel!!


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear, Lisa G Thank you very much for sharing this great review of your recent stay at Barceló Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon

    EVALUATION

    Round Indicators

    • july 18 2019
    • Family

    Karan T

    “FANTASTIC HOLIDAY AND SERVICE!!”


    I have returned from 2 weeks at Barcelo Tropical Hotel. It was superb from start to finish but I must say a SPECIAL THANK YOU to Isabel Garcia at The Tequila Bar in Tequila bar nothing was ever to much trouble and always made us feel very welcome. Was very welcoming and always friendly!! The other staff was equally good - Rosanna Yuri Thank you ladies you made our holiday very pleasurable and we will be returning to the hotel. Thank you!


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear, Karan T Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. And i am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Best Regards, Barcelo Maya Tropical.

    EVALUATION

    Round Indicators

    • july 17 2019
    • Family

    Ray K

    “Its OK”


    Well. where can i start? we have stayed at Tropical June 25 to July 11th. . 2 adults and 2 kids, we have been to mexico and caribian multiple times always in all inclusie resorts. Barcelo is a gorgeous , clean well kept resort. the restaurants are ok. not great but we did not expect a white glove service at this price point. All the employees are extrimely hard overworked people and some places like a swimup bar is understaffed, takes forever to be served. Rooms are tiny and outdated with old furniture. Ive always tipped our maid but it seams that the bed sheets were not changed daily but just tacked in to look new and fresh! Not sure why. The beach needs to be cleaned from broken glass, i wound broken glass on 3 different days, as you walk in to the ocean there are planty of rocks that should have been removed, dont know why Barcelo does not bother to clean the entrance to the ocean! it would take them just a day or 2 to do that. Nughtly intertainment is a very poor attraction with some kind off outdated Michael Jakson show. come on Barcelo, Time to let Michael rest already come up with new modern shows, you are a rich enough compony to get a rpoffesional crew on board ! Drinks are mostly made of local cheap alcohol but that what to be expected fron any of these resorts. Bottom line would we go back to Mexico? absolutly yes. would we go to Barcello? i dont think we got our moneys worth at that resort! there is planty to concider when shopping for vacation, are you a pool or an ocean person are you a buffet or a white glove high maintanance person that demands nothing but the best? PS for Barcello to charge for room service to get fruits or coffee is outrageus! all of the resorts we have ever styed in all inclusive,, means, ALL INCLUSIVE !!!


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear, Ray K Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Tropical. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance Best Regards, Barcelo Maya Tropical.

    EVALUATION

    Round Indicators

    • july 16 2019
    • Family

    Claire T

    “Santa Fe Restaurant”


    The santa fe restaurant was great we had the tenderloin with mashed potatoes, our waiter was Samuel Ruiz. He was great, explained the menu well and answered any questions you had and also was very funny and enjoyable.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear, Claire T At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. We also would like to thank you for pointing out the professionalism of our waiting team, they indeed have a great impact on the overall dining expérience of our guests and we are thrilled to read that their attentive service contributed to your wellbeing during mealtimes. Best Regards, Barcelo Maya Tropical.

    EVALUATION

    Round Indicators

    • july 14 2019
    • Dallas, Texas
    • Family

    Ccigarroa

    “Barceló”


    I booked the Barceló for 4nights. The hotel is average. Everything has an expense. I advice you exchange your dollars to pesos prior to arrival to get the best value. The market value for the dollar at the time of my visit was 19.20 pesos. The hotel converted all purchases at 16 pesos per dollar +16%tax. (This was everywhere) my room had ants. They have a gym but only one location for such a huge resort. It was so far from my room I didn’t use it. The food tastes like standard no flavor buffet food. The meat was mostly pork. My daughter got sick from something she ate the first day. Now I did like that the dolphins were on site.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear, Ccigarroa We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Best Regards, Barcelo Maya Tropical.

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