Barceló Hotel Beach  Maya Tropical
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Tropical

4.5/5 Round Indicators
| 6448 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

60% Complete

3905

Very good

23% Complete

1499

Average

8% Complete

538

Poor

4% Complete

285

Very poor

3% Complete

221

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    Round Indicators
    Soroush J 05/19/2019 Couples

    “This is a 4 star hotel at best!”

    Come with expectations of a 4 star hotel at best! some qualities barely qualify for 3 star. Cleanliness: we had a lamp fixed by duck tape, we had towels that were really dirty, we had torn bed linens. Food: large variety but nothing great, the restaurants weren't as good as Barcelo in Dominican Republic with meh food... and for some reason the expectation for tipping was crazy high even with no to just average service! Alcohol: the variety was little with no list or anything, do not expect any great drinks EVEN if you are premium member! Gym: large one and I was impressed by it. Entertainment: we had water volleyball, some dance lessons, but it was bare minimal in my opinion, again like a 3-4 star resort. If you think of Ritz or St.regis as 5 star this would be 3.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear, Soroush J In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit to Tropical. Best Regards, Barcelo Maya Tropical.

    Round Indicators
    Climber46444548745 05/17/2019 Friends getaway

    “L & R from Ontario Canada”

    We recommend that resort Food is incredible either snack bars, buffet and restaurants à la carte. Staff is courteous Rooms are very clean as well as pools and surroundings Rooms are clean We had a great week

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear, Climber46444548745 Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. Best Regards, Barcelo Maya Tropical.

    Round Indicators
    KazG999 Blackburn, United Kingdom. 05/17/2019 Couples

    “Great first time in Mexico ”

    We only spent a week here for our first visit to Mexico with the intention of having a relaxing chill out holiday unusually for us as we tend to prefer travelling around the Far East. The resort is HUGE, forgetting the Palace as we didn’t have access, with 4 hotels side by side with a shopping mall in the middle and you could go into any of them. The beach by Tropical and Colonial had much less seaweed than the others. Colonial had a lovely Mexican market in a courtyard. WiFi was extra to pay for (apart from restricted free WiFi) a bit annoying as never had to pay before. Food was really really good, plenty of choice in the buffets and beach bars, and we had 4 a la carte reservations - we liked the Italian the best. Super large pools but our favourite was the adults only pool we found tucked away at the Beach hotel - bliss - and with no loud music. Good room in Tropical - enormous bed, large bathroom, plenty of storage. Only downside was being close to the open sided theatre - we could have asked to move but only a couple of nights were late and noisy, the rest finished about 10.30pm. One night a private function was on and our patio doors were vibrating! In conclusion, a thoroughly enjoyable stay with excellent friendly staff, thank you so much

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear, KazG999 Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best Regards, Barcelo Maya Tropical

    Round Indicators
    Road44820929582 Blainville, Canada. 05/17/2019 Couples

    “Overall good”

    Super nice week, a lot of sea weed on the beach. But overall super confortable. Food is good, ambiance is relax and the room are perfect. Staff are really helpful. We had fun and appreciate their stay 2hours ride from the airport

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear, Road44820929582 We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best Regards, Barcelo Maya Tropical

    Round Indicators
    Sharon M St. Bernard's, Canada. 05/14/2019 Couples

    “Barcelo Maya Tropical Excellent”

    A beautiful resort, clean rooms, great food, lots of bars, attentive staff, lots and lots of amenities. Would highly recommend this resort. Despite much of the news coming out of Mexico, we felt completely safe on this resort and would not hesitate to go back there.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear Sharon , Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Best Regards, Barcelo Maya Tropical.

    EVALUATION

    Round Indicators

    • may 19 2019
    • Couples

    Soroush J

    “This is a 4 star hotel at best!”


    Come with expectations of a 4 star hotel at best! some qualities barely qualify for 3 star. Cleanliness: we had a lamp fixed by duck tape, we had towels that were really dirty, we had torn bed linens. Food: large variety but nothing great, the restaurants weren't as good as Barcelo in Dominican Republic with meh food... and for some reason the expectation for tipping was crazy high even with no to just average service! Alcohol: the variety was little with no list or anything, do not expect any great drinks EVEN if you are premium member! Gym: large one and I was impressed by it. Entertainment: we had water volleyball, some dance lessons, but it was bare minimal in my opinion, again like a 3-4 star resort. If you think of Ritz or St.regis as 5 star this would be 3.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear, Soroush J In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit to Tropical. Best Regards, Barcelo Maya Tropical.

    EVALUATION

    Round Indicators

    • may 17 2019
    • Friends getaway

    Climber46444548745

    “L & R from Ontario Canada”


    We recommend that resort Food is incredible either snack bars, buffet and restaurants à la carte. Staff is courteous Rooms are very clean as well as pools and surroundings Rooms are clean We had a great week


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear, Climber46444548745 Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. Best Regards, Barcelo Maya Tropical.

    EVALUATION

    Round Indicators

    • may 17 2019
    • Blackburn, United Kingdom
    • Couples

    KazG999

    “Great first time in Mexico ”


    We only spent a week here for our first visit to Mexico with the intention of having a relaxing chill out holiday unusually for us as we tend to prefer travelling around the Far East. The resort is HUGE, forgetting the Palace as we didn’t have access, with 4 hotels side by side with a shopping mall in the middle and you could go into any of them. The beach by Tropical and Colonial had much less seaweed than the others. Colonial had a lovely Mexican market in a courtyard. WiFi was extra to pay for (apart from restricted free WiFi) a bit annoying as never had to pay before. Food was really really good, plenty of choice in the buffets and beach bars, and we had 4 a la carte reservations - we liked the Italian the best. Super large pools but our favourite was the adults only pool we found tucked away at the Beach hotel - bliss - and with no loud music. Good room in Tropical - enormous bed, large bathroom, plenty of storage. Only downside was being close to the open sided theatre - we could have asked to move but only a couple of nights were late and noisy, the rest finished about 10.30pm. One night a private function was on and our patio doors were vibrating! In conclusion, a thoroughly enjoyable stay with excellent friendly staff, thank you so much


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear, KazG999 Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best Regards, Barcelo Maya Tropical

    EVALUATION

    Round Indicators

    • may 17 2019
    • Blainville, Canada
    • Couples

    Road44820929582

    “Overall good”


    Super nice week, a lot of sea weed on the beach. But overall super confortable. Food is good, ambiance is relax and the room are perfect. Staff are really helpful. We had fun and appreciate their stay 2hours ride from the airport


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear, Road44820929582 We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best Regards, Barcelo Maya Tropical

    EVALUATION

    Round Indicators

    • may 14 2019
    • St. Bernard's, Canada
    • Couples

    Sharon M

    “Barcelo Maya Tropical Excellent”


    A beautiful resort, clean rooms, great food, lots of bars, attentive staff, lots and lots of amenities. Would highly recommend this resort. Despite much of the news coming out of Mexico, we felt completely safe on this resort and would not hesitate to go back there.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear Sharon , Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Best Regards, Barcelo Maya Tropical.

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