Barceló Hotel Beach  Maya Tropical
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

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Guest reviews.

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Barceló Maya Tropical

4.5/5 Round Indicators
| 6457 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

60% Complete

3911

Very good

23% Complete

1503

Average

8% Complete

537

Poor

4% Complete

285

Very poor

3% Complete

221

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    Round Indicators
    FlattopShaw Winchester, United Kingdom. 05/23/2019 Couples

    “Barcelo Tropical in March”

    We had a holiday in the first 2 weeks of March. We booked through barcelo.com so could upload all documents so the checkin was very quick. We were looked after by Victor Figueroa who made the process painless as possible. We saw Victor many times during our stay, he’s an encyclopaedia of information about destinations around the world and places to visit around Yucatan. He’s always happy and checked to make sure everything was fine and if we needed anything. Due to our early arrival our room was not immediately available, but there are changing rooms in the reception area. Victor said he would find us to give our room keys, but decide we could be anywhere and would return later to pickup the key. Excellent service. Our room was on the top floor facing the gardens, nice & quiet. The room was lovely and clean. We saw the housekeeping lady on several days and was always greeted with a smile & asked whether everything was fine and did we need anything. The grounds are always immaculate and lovely to walk through. The pool area was very busy but there were plenty of lilo’s available without the need to wakeup at midnight to claim ownership. The beach area was deserted with many shaded lilo’s available. There was a little bit of sargasso during the day but it was removed very early next morning. We went to Playa del Carmen and was surprised at the large amounts of sargasso and windy conditions. A couple of days were very windy so the kayaks, catamarans could not be used for safety reasons which is understandable. We used the Marriachi restaurant most days for lunch. The food was good, the only criticism being that the soup and some of the main meals could be varied daily. In the evenings we alternated between the main buffet and the specialty restaurants. The staff were always friendly and looked after us non stop and a tasty selection of food to choose from. Capri was our favourite due to the romantic atmosphere and great menu to choose from (try the lamb). We had a great relaxing 10 days and have plans to return later in the year with our daughters for 2 weeks of sunshine and 30*c.
    Round Indicators
    Wander35539637629 Cleveland, Ohio. 05/23/2019 Friends getaway

    “Good bang for your buck.”

    I had a excellent time here. The restaurants have amazing food. The rooms are maintained and cleaned properly. The service was reasonable, it could have been better but it wasn't bad. The pool area/beach was also awesome.
    Round Indicators
    Companion37805412351 Prince George, Canada. 05/23/2019 Friends getaway

    “AMAZING GET AWAY!”

    This was our second time staying at the Barcelo. LOVED it again! Staff are friendly, personable, and funny! Highly recommend going there. 🙂 Susana from Kyoto is the lady to ask for! Carlos, Urel, Alfredo, Alrnjandro, and Aracely from the French restaurant are the people to ask for service. Any of these individuals will make you feel well cared for! AMAZING service!

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear Companion37805412351 Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. BARCELO MAYA GRAND RESORT

    Round Indicators
    emmahU9539XM 05/22/2019 Friends getaway

    “More highs than lows”

    The check in process was long and frustrating and our room had a heavy mildew smell when we first arrived but the room was clean, the staff were very friendly and the number of available activities made our stay worthwhile. I recommend taking the bus around the resort when you first arrive so you can see what there is to do and get a sense of where everything is located because the resort is really big!

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear emmahU9539XM In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Barcelo Maya Grand Resort

    Round Indicators
    MichelleK20127 Ontario. 05/21/2019 Couples

    “Found Barcelo via Instagram pictures”

    The Barcelo is a huge resort. Beautifully landscaped, clean and well laid out. This visit was my first, hopefully not my last. Barcelo Grand is made of up of 5 distinct hotel areas. Maya Beach, Caribe, Colonial, Tropical and Palace. My stay was ground floor at the Tropical. Tropical is pretty much dead centre of the resort and an excellent location for walkability. Checking in & hotel misc. A long process to check in but there is so much to cover. Book your restaurants and set up your wifi with the guest services right away. WIFI is a huge disappointment as not included (unless premium). I just went on my own data plan for the week. Try to exchange your money to pesos before coming to the hotel. Very expensive cut the hotel takes from you :( Take the bus around the resort to visit the other hotel areas. Loved that bus. There is an adorable mall within the Colonial part of the hotel where you can buy artisan souvenirs, hats, water shoes etc. A bit more pricey than outside resort but the convience is worth it. The bellmen at the Tropical were our favourite group of employees. They were just the best. Even in the Caribe lobby. I was so sunburnt returning from an excursion one night and the tour bus dropped everyone at the Caribe. The bellman saw I was limping and offered us a golf cart ride practically to my room. Definite tip to the nice man! He was the lifesaver. Room Our room was basic. Nothing fancy and exactly like the hotel pictures. Being ground level felt damp and smelled musty. I’ve since been told if you move up to the second or third level, the dampness goes away. Good to know for next time. Although the beds and linens were very comfortable, the bedding always felt wet. As such towels never really dried and our bathing suits remained damp even on the balcony. This dampness is pretty much the only negative I can give and I can’t blame a hotel for tropical weather! Also, chamber maids did a great job cleaning. The floors are spotless! The hallways smelled so clean. Ensure you tip these hard workers! The mini fridge was topped up daily. It was nice not having to search for bottles of water. TV reception is pretty good. Food There are numerous "a la carte” restaurants on site in addition to the buffets. Upon arrival we quickly made our reservations so we could plan our week and our outings. We choose the Mexican restaurant and it was the biggest disappointment. The staff were amazing but the food was subpar. Rice was horrible tasting and I was really hoping for an authentic Mexican feast. Next we ate at Santa Fe restaurant. My favourite restaurant. My husband had steak and I had chicken. Outstanding meal and the best meal we had all week. Next we paid extra for the Rodizio restaurant in the Palace. At an extra $20US per person and we were disappointed. Not the quality of a regular Rodizo restaurant we have visited in the past. Lastly was the Italian Capri restaurant. I had a calzone and husband had lamb. Calzone was baked and the dipping sauce tasted like tomato soup. Breakfast buffets were excellent. My favourite meal of the day! We had our lunches usually off resort since we were out and about so we only ate in a few times. Buffet again. We also ate down by the beach if we arrived back to hotel from excursions too early for dinner but too late for lunch. Burgers were horrible but the rest was okay. I loved in the evening the men needed to have a dress code for the a la carte restaurants and everyone left their beachwear in their rooms. It was nice getting dressed up. Pool Extraordinarily beautiful and huge. One of the best pool areas I have ever visited. Towels abundant and they were big and absorbent. Very few washrooms around pool area and by the end of the day, they were in horrible shape and out of paper. We used the swim up bar. Great staff. Also great staff constantly cleaning up all the cups tourists leave laying around. Very good job by the wait staff! Beach Okay no escaping the sargassum in the month of May. Didn’t stop us for one minute. The Barcelo staff worked SO HARD to keep their beautiful beach clean. I will attach pictures to show you. Heavy duty equipment raking the beach and dump trucks to carry away the seaweed. Every single morning while we quietly slept away they were out working so hard. I was up early to take sunrise shots and I was out when it was still dark and the staff were out there with headlights quietly working away. We wore water shoes in the ocean as there are some rocky spots. We took the free scuba lessons in the pool and my husband took a catamaran lesson on the ocean and then went out himself afterwards. Once again, excellent staff. Beach is well shaded with lots of sunny spots to tan if you want to. The waves were awesome and it was a bit windy but it was a welcome breeze to beat the heat. The sargassum didn't stop us from enjoying this beautiful beach. Most of our resort time was at the beach in front of Tropical. Suggestions? There needs to be more to do at night. We saw the live shows in the theatre area. Some were great (Mexican Fiesta) and some were downright horrible (Hollywood night) There were some fabulous weddings going on and we wanted to go and join their dancing on the beach. The night time weddings looked like a blast. We were so tempted to slip in and join the fun. We didn’t go to the Jaguar night club. There needs to be more of a selection of things to do. Another suggestion for the tourists? - TIP! The staff here work so hard for you. Reward them. They smile. They put up with our crap. They clean up after our messes. Additional information Barcelo is in the middle of Playa del Carmen and Tulum. If you want to venture out, we used the Collectivo transit. They are little vans with flashing headlights. Great prices and Waaaaaaaay cheaper than taxis. Wait out by the highway at the side of the road and they will stop for you. We took them to Tulum and we took them to Playa del Carmen. Right across the street is an excellent cenotes you have to visit. Just walk. Maybe 5-10 mins away. Careful crossing the highway.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear, MichelleK20127 Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Tropical. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, Barcelo Maya Tropical.

    EVALUATION

    Round Indicators

    • may 23 2019
    • Winchester, United Kingdom
    • Couples

    FlattopShaw

    “Barcelo Tropical in March”


    We had a holiday in the first 2 weeks of March. We booked through barcelo.com so could upload all documents so the checkin was very quick. We were looked after by Victor Figueroa who made the process painless as possible. We saw Victor many times during our stay, he’s an encyclopaedia of information about destinations around the world and places to visit around Yucatan. He’s always happy and checked to make sure everything was fine and if we needed anything. Due to our early arrival our room was not immediately available, but there are changing rooms in the reception area. Victor said he would find us to give our room keys, but decide we could be anywhere and would return later to pickup the key. Excellent service. Our room was on the top floor facing the gardens, nice & quiet. The room was lovely and clean. We saw the housekeeping lady on several days and was always greeted with a smile & asked whether everything was fine and did we need anything. The grounds are always immaculate and lovely to walk through. The pool area was very busy but there were plenty of lilo’s available without the need to wakeup at midnight to claim ownership. The beach area was deserted with many shaded lilo’s available. There was a little bit of sargasso during the day but it was removed very early next morning. We went to Playa del Carmen and was surprised at the large amounts of sargasso and windy conditions. A couple of days were very windy so the kayaks, catamarans could not be used for safety reasons which is understandable. We used the Marriachi restaurant most days for lunch. The food was good, the only criticism being that the soup and some of the main meals could be varied daily. In the evenings we alternated between the main buffet and the specialty restaurants. The staff were always friendly and looked after us non stop and a tasty selection of food to choose from. Capri was our favourite due to the romantic atmosphere and great menu to choose from (try the lamb). We had a great relaxing 10 days and have plans to return later in the year with our daughters for 2 weeks of sunshine and 30*c.


    EVALUATION

    Round Indicators

    • may 23 2019
    • Cleveland, Ohio
    • Friends getaway

    Wander35539637629

    “Good bang for your buck.”


    I had a excellent time here. The restaurants have amazing food. The rooms are maintained and cleaned properly. The service was reasonable, it could have been better but it wasn't bad. The pool area/beach was also awesome.


    EVALUATION

    Round Indicators

    • may 23 2019
    • Prince George, Canada
    • Friends getaway

    Companion37805412351

    “AMAZING GET AWAY!”


    This was our second time staying at the Barcelo. LOVED it again! Staff are friendly, personable, and funny! Highly recommend going there. 🙂 Susana from Kyoto is the lady to ask for! Carlos, Urel, Alfredo, Alrnjandro, and Aracely from the French restaurant are the people to ask for service. Any of these individuals will make you feel well cared for! AMAZING service!


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear Companion37805412351 Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. BARCELO MAYA GRAND RESORT

    EVALUATION

    Round Indicators

    • may 22 2019
    • Friends getaway

    emmahU9539XM

    “More highs than lows”


    The check in process was long and frustrating and our room had a heavy mildew smell when we first arrived but the room was clean, the staff were very friendly and the number of available activities made our stay worthwhile. I recommend taking the bus around the resort when you first arrive so you can see what there is to do and get a sense of where everything is located because the resort is really big!


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear emmahU9539XM In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Barcelo Maya Grand Resort

    EVALUATION

    Round Indicators

    • may 21 2019
    • Ontario
    • Couples

    MichelleK20127

    “Found Barcelo via Instagram pictures”


    The Barcelo is a huge resort. Beautifully landscaped, clean and well laid out. This visit was my first, hopefully not my last. Barcelo Grand is made of up of 5 distinct hotel areas. Maya Beach, Caribe, Colonial, Tropical and Palace. My stay was ground floor at the Tropical. Tropical is pretty much dead centre of the resort and an excellent location for walkability. Checking in & hotel misc. A long process to check in but there is so much to cover. Book your restaurants and set up your wifi with the guest services right away. WIFI is a huge disappointment as not included (unless premium). I just went on my own data plan for the week. Try to exchange your money to pesos before coming to the hotel. Very expensive cut the hotel takes from you :( Take the bus around the resort to visit the other hotel areas. Loved that bus. There is an adorable mall within the Colonial part of the hotel where you can buy artisan souvenirs, hats, water shoes etc. A bit more pricey than outside resort but the convience is worth it. The bellmen at the Tropical were our favourite group of employees. They were just the best. Even in the Caribe lobby. I was so sunburnt returning from an excursion one night and the tour bus dropped everyone at the Caribe. The bellman saw I was limping and offered us a golf cart ride practically to my room. Definite tip to the nice man! He was the lifesaver. Room Our room was basic. Nothing fancy and exactly like the hotel pictures. Being ground level felt damp and smelled musty. I’ve since been told if you move up to the second or third level, the dampness goes away. Good to know for next time. Although the beds and linens were very comfortable, the bedding always felt wet. As such towels never really dried and our bathing suits remained damp even on the balcony. This dampness is pretty much the only negative I can give and I can’t blame a hotel for tropical weather! Also, chamber maids did a great job cleaning. The floors are spotless! The hallways smelled so clean. Ensure you tip these hard workers! The mini fridge was topped up daily. It was nice not having to search for bottles of water. TV reception is pretty good. Food There are numerous "a la carte” restaurants on site in addition to the buffets. Upon arrival we quickly made our reservations so we could plan our week and our outings. We choose the Mexican restaurant and it was the biggest disappointment. The staff were amazing but the food was subpar. Rice was horrible tasting and I was really hoping for an authentic Mexican feast. Next we ate at Santa Fe restaurant. My favourite restaurant. My husband had steak and I had chicken. Outstanding meal and the best meal we had all week. Next we paid extra for the Rodizio restaurant in the Palace. At an extra $20US per person and we were disappointed. Not the quality of a regular Rodizo restaurant we have visited in the past. Lastly was the Italian Capri restaurant. I had a calzone and husband had lamb. Calzone was baked and the dipping sauce tasted like tomato soup. Breakfast buffets were excellent. My favourite meal of the day! We had our lunches usually off resort since we were out and about so we only ate in a few times. Buffet again. We also ate down by the beach if we arrived back to hotel from excursions too early for dinner but too late for lunch. Burgers were horrible but the rest was okay. I loved in the evening the men needed to have a dress code for the a la carte restaurants and everyone left their beachwear in their rooms. It was nice getting dressed up. Pool Extraordinarily beautiful and huge. One of the best pool areas I have ever visited. Towels abundant and they were big and absorbent. Very few washrooms around pool area and by the end of the day, they were in horrible shape and out of paper. We used the swim up bar. Great staff. Also great staff constantly cleaning up all the cups tourists leave laying around. Very good job by the wait staff! Beach Okay no escaping the sargassum in the month of May. Didn’t stop us for one minute. The Barcelo staff worked SO HARD to keep their beautiful beach clean. I will attach pictures to show you. Heavy duty equipment raking the beach and dump trucks to carry away the seaweed. Every single morning while we quietly slept away they were out working so hard. I was up early to take sunrise shots and I was out when it was still dark and the staff were out there with headlights quietly working away. We wore water shoes in the ocean as there are some rocky spots. We took the free scuba lessons in the pool and my husband took a catamaran lesson on the ocean and then went out himself afterwards. Once again, excellent staff. Beach is well shaded with lots of sunny spots to tan if you want to. The waves were awesome and it was a bit windy but it was a welcome breeze to beat the heat. The sargassum didn't stop us from enjoying this beautiful beach. Most of our resort time was at the beach in front of Tropical. Suggestions? There needs to be more to do at night. We saw the live shows in the theatre area. Some were great (Mexican Fiesta) and some were downright horrible (Hollywood night) There were some fabulous weddings going on and we wanted to go and join their dancing on the beach. The night time weddings looked like a blast. We were so tempted to slip in and join the fun. We didn’t go to the Jaguar night club. There needs to be more of a selection of things to do. Another suggestion for the tourists? - TIP! The staff here work so hard for you. Reward them. They smile. They put up with our crap. They clean up after our messes. Additional information Barcelo is in the middle of Playa del Carmen and Tulum. If you want to venture out, we used the Collectivo transit. They are little vans with flashing headlights. Great prices and Waaaaaaaay cheaper than taxis. Wait out by the highway at the side of the road and they will stop for you. We took them to Tulum and we took them to Playa del Carmen. Right across the street is an excellent cenotes you have to visit. Just walk. Maybe 5-10 mins away. Careful crossing the highway.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear, MichelleK20127 Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Tropical. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, Barcelo Maya Tropical.

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