Barceló Hotel Beach Maya Tropical

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Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  

How do I get to the hotel?

T + 52 984 8 75 1500

tropical.beach@barcelo.com

Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

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Guest reviews.

There is no better expert than a traveller.

Barceló Maya Tropical

4.5/5 Round Indicators
| 5813 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service

Excellent

60% Complete

3535

Very good

23% Complete

1375

Average

8% Complete

482

Poor

4% Complete

247

Very poor

2% Complete

174

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    Round Indicators
    Clare G London, United Kingdom. 09/21/2018 Family

    “Good and bad”

    I have mixed emotions about this hotel. The tropics hotel itself was very dated we had lots of problems with our room! The bed always felt very wet from the condensation and the smell of mould was a joke. Our room got flooded all our clothes got wet and my partners iPhone X got soaked which resulted in the the Face ID no longer working. We complained to reception and asked to moves rooms as this went on for a total of 8 hours not allowed in our room. We had to argue with the manager who said to just “chance our room” after the leak was fixed for an hour and then burst again with more water coming out. The reception staff can speak very little English which doesn’t help when trying to make a complaint. If you need help speak to the guest service they speak abit better English. We always got pushed to the side and spent a lot of time trying to get help. The grounds of the hotel are absolutely beautiful I can not fault them what so ever! The pools very clean and big there’s lots of choice at this resort. If I was to stay here I would say stay in either the beach or caribe side of the hotel this side seems to have been updated and is very modern and beautiful! We walked up this end everyday for breakfast and dinner as the restaurant have much more choice and it’s all round just more modern. The al a crate restaurants are amazing! I would definitely say try the Japanese! I’ve never tried this before but it was lovely. The Mexican, Italian, steak house are all good aswell. BEWARE this hotel is massive there is lots of walking from one end to the next! There is not a lot of entertainment for the kids, our daughter(4) just wanted to dance on the stage the whole time. They have a mini disco from 8:30-9 in the one disco, and then an adult show from 9:30 and that is it!! On odd fats the kids club staff would do things in the maya mall or the plaza for 30 mins which was good. Face painting, dancing etc. The kids club was AMAZING!! I was very worried about putting my daughter in there as it’s the first time ever using a kids club and I can honestly say this made my daughters holiday she loved it! I couldn’t thank cinthia, sari and Sarahi more they done an amazing job! Lots of different activities they even take the kids for lunch. Overall we had a really good holiday however I wouldn’t come back to this hotel due to the way we was treated with the problems we had.
    See full review
    Round Indicators
    Haeger L San Antonio, United States. 09/19/2018 Family

    “Barcelo Maya Tropical”

    5th trip to the Barcelo and loved it as always. Such a great, relaxing trip. Excellent service, beautiful properties, great food. What's not to love? Our only question was "Where are all the iguanas?"
    See full review
    Round Indicators
    bnharrison Newburgh, Indiana. 09/18/2018 Couples

    “Fabulous resort”

    The resort is beautiful, our upgraded room/view was amazing. The servers were very friendly and courteous, especially Jose Villarreal, whom took care of us on both our June vacation and September vacation. The food was wonderful with so many different options. The only cons were the check in and check out processes were a bit lengthy. They need more staff at the front desk. There were also a few minor cosmetic issues in our room, for example there was a large chunk of tile missing from one of the wall tiles in the bathroom. Also we had a lot of trouble with our key card to our room, and the door to the balcony was very heavy and difficult to move. All things considered we would rate this resort 8.5/10:)
    See full review
    Round Indicators
    Mara_120286 New York City, New York. 09/17/2018 Family

    “Traveling with 18 month old.”

    We picked this resort because we wanted to be away from the cancun area and needed an all inclusive stay. We were very happy with our stay at Barcelo Tropical. Our little one had an amazing time on the resort.
    See full review

    BMAYAFASEII, Propietario at Barcelo Maya Tropical, responded to this review
     Dear, Mara_120286 Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. Best Regards, The management of Barcelo.

    Round Indicators
    Amy L 09/16/2018 Family

    “Nice visit”

    This is our second time traveling to the resort. The grounds are beautiful and well kept. The pools seem endless. The beach is breathtaking. A little rocky in spots but not a deal breaker by any means and I am a beach person. Customer service is excellent. Our breakfast and sometimes lunch waiter was Alfredo Bacab. He was amazing!!! He remembered all of our preferences and even when we were checking out. Ask for him if you go. Also, don't miss out on the Italian Restaurant. Wonderful service and food. 4 of us went to the spa and had a wonderful experience. The hydrotherapy with the massage was over the top. Miriam was my massage therapist and my friend had Jazmine. Both allowed us to have a relaxing experience.
    See full review

    BMAYAFASEII, Propietario at Barcelo Maya Tropical, responded to this review
     Dear, Amy L Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success And we are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, The Management of Barcelo.

    EVALUATION

    Round Indicators
    • september 21 2018
    • London, United Kingdom
    • Family

    Clare G

    “Good and bad”

    I have mixed emotions about this hotel. The tropics hotel itself was very dated we had lots of problems with our room! The bed always felt very wet from the condensation and the smell of mould was a joke. Our room got flooded all our clothes got wet and my partners iPhone X got soaked which resulted in the the Face ID no longer working. We complained to reception and asked to moves rooms as this went on for a total of 8 hours not allowed in our room. We had to argue with the manager who said to just “chance our room” after the leak was fixed for an hour and then burst again with more water coming out. The reception staff can speak very little English which doesn’t help when trying to make a complaint. If you need help speak to the guest service they speak abit better English. We always got pushed to the side and spent a lot of time trying to get help. The grounds of the hotel are absolutely beautiful I can not fault them what so ever! The pools very clean and big there’s lots of choice at this resort. If I was to stay here I would say stay in either the beach or caribe side of the hotel this side seems to have been updated and is very modern and beautiful! We walked up this end everyday for breakfast and dinner as the restaurant have much more choice and it’s all round just more modern. The al a crate restaurants are amazing! I would definitely say try the Japanese! I’ve never tried this before but it was lovely. The Mexican, Italian, steak house are all good aswell. BEWARE this hotel is massive there is lots of walking from one end to the next! There is not a lot of entertainment for the kids, our daughter(4) just wanted to dance on the stage the whole time. They have a mini disco from 8:30-9 in the one disco, and then an adult show from 9:30 and that is it!! On odd fats the kids club staff would do things in the maya mall or the plaza for 30 mins which was good. Face painting, dancing etc. The kids club was AMAZING!! I was very worried about putting my daughter in there as it’s the first time ever using a kids club and I can honestly say this made my daughters holiday she loved it! I couldn’t thank cinthia, sari and Sarahi more they done an amazing job! Lots of different activities they even take the kids for lunch. Overall we had a really good holiday however I wouldn’t come back to this hotel due to the way we was treated with the problems we had.

    EVALUATION

    Round Indicators
    • september 19 2018
    • San Antonio, United States
    • Family

    Haeger L

    “Barcelo Maya Tropical”

    5th trip to the Barcelo and loved it as always. Such a great, relaxing trip. Excellent service, beautiful properties, great food. What's not to love? Our only question was "Where are all the iguanas?"

    EVALUATION

    Round Indicators
    • september 18 2018
    • Newburgh, Indiana
    • Couples

    bnharrison

    “Fabulous resort”

    The resort is beautiful, our upgraded room/view was amazing. The servers were very friendly and courteous, especially Jose Villarreal, whom took care of us on both our June vacation and September vacation. The food was wonderful with so many different options. The only cons were the check in and check out processes were a bit lengthy. They need more staff at the front desk. There were also a few minor cosmetic issues in our room, for example there was a large chunk of tile missing from one of the wall tiles in the bathroom. Also we had a lot of trouble with our key card to our room, and the door to the balcony was very heavy and difficult to move. All things considered we would rate this resort 8.5/10:)

    EVALUATION

    Round Indicators
    • september 17 2018
    • New York City, New York
    • Family

    Mara_120286

    “Traveling with 18 month old.”

    We picked this resort because we wanted to be away from the cancun area and needed an all inclusive stay. We were very happy with our stay at Barcelo Tropical. Our little one had an amazing time on the resort.

    The hotel has answered

    BMAYAFASEII, Propietario at Barcelo Maya Tropical, responded to this review
    Dear, Mara_120286 Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. Best Regards, The management of Barcelo.

    EVALUATION

    Round Indicators
    • september 16 2018
    • Family

    Amy L

    “Nice visit”

    This is our second time traveling to the resort. The grounds are beautiful and well kept. The pools seem endless. The beach is breathtaking. A little rocky in spots but not a deal breaker by any means and I am a beach person. Customer service is excellent. Our breakfast and sometimes lunch waiter was Alfredo Bacab. He was amazing!!! He remembered all of our preferences and even when we were checking out. Ask for him if you go. Also, don't miss out on the Italian Restaurant. Wonderful service and food. 4 of us went to the spa and had a wonderful experience. The hydrotherapy with the massage was over the top. Miriam was my massage therapist and my friend had Jazmine. Both allowed us to have a relaxing experience.

    The hotel has answered

    BMAYAFASEII, Propietario at Barcelo Maya Tropical, responded to this review
    Dear, Amy L Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success And we are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, The Management of Barcelo.

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

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    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.