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Barceló Hotel Beach  Maya Tropical
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancún International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

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Guest reviews.

There is no better expert than a traveller.

Barceló Maya Tropical

4.5/5 Round Indicators
| 6813 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

60% Complete

4095

Very good

23% Complete

1576

Average

8% Complete

578

Poor

4% Complete

310

Very poor

3% Complete

254

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    Round Indicators
    jaymc1994 Liverpool, United Kingdom. 10/15/2019 Couples

    “Great visit”

    We are sat in the lobby waiting to go home and we are sad to be leaving this amazing hotel it was our honeymoon and it lived up to expectations weve enjoyed every minuet of our trip at the Barcelo and will be returning in June. Great big shout out to the pool entertainment team expecially MARISOL ALVAREZ , BRYAN THE MAYAN AND CEASER SALAD they made out holiday even better with all the activities they are so energetic happy and always smiling getting the day started. Thank you to the Barcelo for our upgrade to premium and we enjoyed all our gifts we got in our room it was special Food was great Grounds was great Staff were amazing they work their socks off none stop The beach was one of the best we have been to in mexico we seen the turtles and loads of fish and Rays Jamie & Denis Room 6505

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear jaymc1994 We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Maya Resort was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Barceló Maya Grand Resort.

    Round Indicators
    jessica h 10/11/2019 Family

    “my pool experience”

    barcelo maya tropical is one of the greatest entertainment by the pools i have ever witnessed! bryan one of the entertainment staff knew how to get people up and involved in the activities. Magdiel and marisol, samantha and dani who were also the entertainment by the pool were absolutely amazing! definitely want to come back again!

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear Jessica H. Thank you very much for leaving these wonderful comments on Tripadvisor, we are so happy to know that you enjoyed your stay with us. We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. Sincerely, Barceló Maya Tropical.

    Round Indicators
    Arsenalforever Reading, Berkshire, England. 10/11/2019 Family

    “Relaxing Break(Eventually) in the Sun”

    8 family members arrived in Barcelo Maya on 27th Sept. Ended up here because of the Thomas Cook fiasco - was originally heading to Antalya, Turkey. Thanks to the ladies this was more than a suitable alternative with BA and including premium seats for the same price as the original holiday! We were based in the Barcelo Maya Colonial which was central in the resort and ideal for us. The rooms were fine although it was quite a walk to reception, the buffet restaurant, main bar and beach/pool and central shopping Mall - good exercise! The rooms were spacious, clean with a safe and good air conditioning. Wi-Fi was available free in the Mall but cost 57 dollars for 10 days for 2 devices - I must say though the purchased Wi-Fi was very good with excellent coverage. The food was very good, especially the breakfasts and a la cartes. The pool/beach area was amazing and very clean with no problems getting beds. The beach was excellent with very fine flour-like sand. The sea temp was about 30C and the pool(huge) a similar temperature. Entering the sea could be problematic in some areas due to hidden rocks but by the rocky outcrop it wasn’t a problem- there were also lots of fish to see here as well. The beach bar opened at 12pm and was well used. A good restaurant for lunch was located nearby and a short walk away was the Captain Morgan restaurant, used as the buffet restaurant by Barcelo Caribe guests - you can use all the restaurants this also had an outside eating area. The resort is very, very large encompassing 5 hotels with another, the Riviera, being built! It even has a double decker bus service to ferry guests between hotels! You can use all hotel facilities, and the Mall, but they are stretched out. A lot of the a la cartes are located in the shopping mall where we often frequented the Pink Bar for a pre and post meal drink - all inclusive. One disappointing aspect was that the Sports Bar did not show any live premier league football - very surprising. I discovered by accident that a short walk along the beach to the left, towards the Barcelo Palace, enabled you to reach a swimming area where turtles came in close to the shore - absolutely amazing experiences which I passed on to others and none were disappointed especially when the Hotel was charging a lot to swim with the turtles! You could also walk a short way along the beach to the right where a Dolphinarium gave daily shows - very impressive if you like that kind of thing. The weather was very good, 33C during the day and 26C during the early evening. Lots of sun, a couple of cloudy mornings and very little rain - much better than expected. All in all a very relaxing and enjoyable holiday.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear Arsenalforever, Thank you very much for sharing this great review of your recent stay at Barceló Maya Colonial. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much.We are also interested in the quality of our internet service as we are fully aware that it is a must in any hospitality in this day and age. At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. We are so happy to hear that you enjoyed your All Inclusive plan, allowing our guests to take advantage of our different bars and restaurant throughout the day and are grateful for your highlight on the quality of the products and drinks including in its board. Thank you again for choosing our hotel on this occasion and for the courtesy of your time and thank you for sharing your experience with us and look forward to serving you again soon. Best regards, Barceló Maya Grand Resort

    Round Indicators
    Ginny H 10/10/2019 Family

    “Amazing”

    My server Alermo was absolutely phenomenal. we stayed for a week and asked for him every lunch and dinner he worked. The resort itself was beautiful and everything and more I anticipated for an all inclusive trip. I plan on bringing my boyfriend back next fall so he can experience it as well.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear Ginny H, Thank you for the great feedback of your recent holiday experience at our Barceló Maya Resort; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Barceló Maya Tropical

    Round Indicators
    T2618LOkarenw Leeds, United Kingdom. 10/10/2019 Family

    “Beautiful but rooms need a total refurb. ”

    Loved my holiday the complex is beautiful but there are some things wrong with the hotel. The constant music coming out of fake stone's is so annoying when all you want to do is relax. We went to the adults only pool beautiful but music horrendous far too loud and as much as I like mariachi music listening to it and it being so loud all day is too much. I asked the barman if he could turn off the music or turn it down because there was only us 4 there but he said he wasn't allowed I said that's probably why there was only us there. Beer not good. Cocktails inconsistent. Don't like the fact you can't get a drink before 12 o'clock. Food fantastic everywhere we went. I got a dodgy tummy but my husband didn't. Disgusted that people are allowed to smoke in the swimming pool's and walk about, not too bad if you just sit at the bar but people don't do that. A big thank you to all the staff a few not so good but mostly excellent. If you go here you'll have a fantastic holiday if it's the first time you've been to Mexico but we've been before and the room's don't match up but for the length of time you spend them they're OK. And they're very clean. I would come here again definitely because I know what to expect now and the surrounding area is stunning.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear T2618LOkarenw, We first would like to thank you for choosing our Barceló Maya hotel for your holidays in Tropical and for sharing your comments on your experience among us. We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Barcelo Maya Tropical

    EVALUATION

    Round Indicators

    • october 15 2019
    • Liverpool, United Kingdom
    • Couples

    jaymc1994

    “Great visit”


    We are sat in the lobby waiting to go home and we are sad to be leaving this amazing hotel it was our honeymoon and it lived up to expectations weve enjoyed every minuet of our trip at the Barcelo and will be returning in June. Great big shout out to the pool entertainment team expecially MARISOL ALVAREZ , BRYAN THE MAYAN AND CEASER SALAD they made out holiday even better with all the activities they are so energetic happy and always smiling getting the day started. Thank you to the Barcelo for our upgrade to premium and we enjoyed all our gifts we got in our room it was special Food was great Grounds was great Staff were amazing they work their socks off none stop The beach was one of the best we have been to in mexico we seen the turtles and loads of fish and Rays Jamie & Denis Room 6505


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear jaymc1994 We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Maya Resort was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Barceló Maya Grand Resort.

    EVALUATION

    Round Indicators

    • october 11 2019
    • Family

    jessica h

    “my pool experience”


    barcelo maya tropical is one of the greatest entertainment by the pools i have ever witnessed! bryan one of the entertainment staff knew how to get people up and involved in the activities. Magdiel and marisol, samantha and dani who were also the entertainment by the pool were absolutely amazing! definitely want to come back again!


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear Jessica H. Thank you very much for leaving these wonderful comments on Tripadvisor, we are so happy to know that you enjoyed your stay with us. We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. Sincerely, Barceló Maya Tropical.

    EVALUATION

    Round Indicators

    • october 11 2019
    • Reading, Berkshire, England
    • Family

    Arsenalforever

    “Relaxing Break(Eventually) in the Sun”


    8 family members arrived in Barcelo Maya on 27th Sept. Ended up here because of the Thomas Cook fiasco - was originally heading to Antalya, Turkey. Thanks to the ladies this was more than a suitable alternative with BA and including premium seats for the same price as the original holiday! We were based in the Barcelo Maya Colonial which was central in the resort and ideal for us. The rooms were fine although it was quite a walk to reception, the buffet restaurant, main bar and beach/pool and central shopping Mall - good exercise! The rooms were spacious, clean with a safe and good air conditioning. Wi-Fi was available free in the Mall but cost 57 dollars for 10 days for 2 devices - I must say though the purchased Wi-Fi was very good with excellent coverage. The food was very good, especially the breakfasts and a la cartes. The pool/beach area was amazing and very clean with no problems getting beds. The beach was excellent with very fine flour-like sand. The sea temp was about 30C and the pool(huge) a similar temperature. Entering the sea could be problematic in some areas due to hidden rocks but by the rocky outcrop it wasn’t a problem- there were also lots of fish to see here as well. The beach bar opened at 12pm and was well used. A good restaurant for lunch was located nearby and a short walk away was the Captain Morgan restaurant, used as the buffet restaurant by Barcelo Caribe guests - you can use all the restaurants this also had an outside eating area. The resort is very, very large encompassing 5 hotels with another, the Riviera, being built! It even has a double decker bus service to ferry guests between hotels! You can use all hotel facilities, and the Mall, but they are stretched out. A lot of the a la cartes are located in the shopping mall where we often frequented the Pink Bar for a pre and post meal drink - all inclusive. One disappointing aspect was that the Sports Bar did not show any live premier league football - very surprising. I discovered by accident that a short walk along the beach to the left, towards the Barcelo Palace, enabled you to reach a swimming area where turtles came in close to the shore - absolutely amazing experiences which I passed on to others and none were disappointed especially when the Hotel was charging a lot to swim with the turtles! You could also walk a short way along the beach to the right where a Dolphinarium gave daily shows - very impressive if you like that kind of thing. The weather was very good, 33C during the day and 26C during the early evening. Lots of sun, a couple of cloudy mornings and very little rain - much better than expected. All in all a very relaxing and enjoyable holiday.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear Arsenalforever, Thank you very much for sharing this great review of your recent stay at Barceló Maya Colonial. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much.We are also interested in the quality of our internet service as we are fully aware that it is a must in any hospitality in this day and age. At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. We are so happy to hear that you enjoyed your All Inclusive plan, allowing our guests to take advantage of our different bars and restaurant throughout the day and are grateful for your highlight on the quality of the products and drinks including in its board. Thank you again for choosing our hotel on this occasion and for the courtesy of your time and thank you for sharing your experience with us and look forward to serving you again soon. Best regards, Barceló Maya Grand Resort

    EVALUATION

    Round Indicators

    • october 10 2019
    • Family

    Ginny H

    “Amazing”


    My server Alermo was absolutely phenomenal. we stayed for a week and asked for him every lunch and dinner he worked. The resort itself was beautiful and everything and more I anticipated for an all inclusive trip. I plan on bringing my boyfriend back next fall so he can experience it as well.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear Ginny H, Thank you for the great feedback of your recent holiday experience at our Barceló Maya Resort; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Barceló Maya Tropical

    EVALUATION

    Round Indicators

    • october 10 2019
    • Leeds, United Kingdom
    • Family

    T2618LOkarenw

    “Beautiful but rooms need a total refurb. ”


    Loved my holiday the complex is beautiful but there are some things wrong with the hotel. The constant music coming out of fake stone's is so annoying when all you want to do is relax. We went to the adults only pool beautiful but music horrendous far too loud and as much as I like mariachi music listening to it and it being so loud all day is too much. I asked the barman if he could turn off the music or turn it down because there was only us 4 there but he said he wasn't allowed I said that's probably why there was only us there. Beer not good. Cocktails inconsistent. Don't like the fact you can't get a drink before 12 o'clock. Food fantastic everywhere we went. I got a dodgy tummy but my husband didn't. Disgusted that people are allowed to smoke in the swimming pool's and walk about, not too bad if you just sit at the bar but people don't do that. A big thank you to all the staff a few not so good but mostly excellent. If you go here you'll have a fantastic holiday if it's the first time you've been to Mexico but we've been before and the room's don't match up but for the length of time you spend them they're OK. And they're very clean. I would come here again definitely because I know what to expect now and the surrounding area is stunning.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear T2618LOkarenw, We first would like to thank you for choosing our Barceló Maya hotel for your holidays in Tropical and for sharing your comments on your experience among us. We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Barcelo Maya Tropical

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