Barceló Hotel Beach  Maya Tropical
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Tropical

4.5/5 Round Indicators
| 6337 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

60% Complete

3844

Very good

23% Complete

1484

Average

8% Complete

523

Poor

4% Complete

278

Very poor

3% Complete

208

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    Round Indicators
    yamsrod 04/16/2019 Couples

    “Barcelo maya tropical”

    My stay at the barcelo maya tropical was outstanding I was very impressed, the only thing I would say I missed out on was the beech but I assume around this time of year the tides were high and that’s why there was a lot of seaweed, towards the end on the last day they were on top of it trying to get that problem resolved so it shows they were making an effort to fix the problem overall it was amazing the people were so welcoming and sweet. The Food at the restaurants were delicious overall great experience!

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear yamsrod First of all, we congratulate you with your Silver Wedding Anniversary and we thank you for choosing our Barceló Tropical hotel for such a special occasion.We take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to special occasions. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards, Barceló Maya Tropical

    Round Indicators
    Explore00360914372 04/16/2019 Family

    “Wet rooms”

    Plenty of service issues. Room was damp and smelly. Room service subpar Pools were not clean Beautiful location great beach Staff was rude for the most part. I wouldn’t book here again. Child play areas were great for young kids

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear Explore00360914372 Gracias por el tiempo dedicado en compartir sus comentarios con respecto a su reciente estancia en nuestro hotel Barceló Tropical It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal expérience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance Best Regards, Barceló Maya Tropical

    Round Indicators
    Voyager52132261795 Blackburn, United Kingdom. 04/16/2019 Family

    “Excellent Holiday”

    We stayed at Barcelo Maya Tropical. Our stay was fantastic from start to finish! The hotel is immaculate, and the selection of bars, restaurants, swimming pools and activities within the complex is excellent. We are already planning our second trip here.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear Voyager52132261795 : Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Maya Tropical hotel with us and Tripadvisor readers. Best Regards. Barceló Maya Tropical .

    Round Indicators
    759dustin 04/15/2019 Friends getaway

    “La Cantina”

    Great Tequila, Great Service, from Hermelinda and Marisol. Will be back again! Very inviting nice Music. Everyone at Barcelo should visit and buy a bottle before they leave Mexico. The older the age the better

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear 759dustin : Thank you for the great feedback of your recent holiday experience at our Barceló Maya Resort; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Best regards. Barceló Maya Tropical.

    Round Indicators
    lbyclara London, Canada. 04/15/2019 Family

    “Amazing time in Mexico with the Barcelo Maya and lots of sunshine :)”

    My stay at the Barcelo Maya started out a little difficult but was solved and we were placed in the right part of the resort with the rest of the wedding people. Overall the resort is big but moving around is easy either by foot down the beach or on the bus that arrives every 10 mins out side the buildings. The food, staff and rooms were all great. I would recommend visiting this resort . Either staying around your building which has everything or visiting the other parts of it. There is something for everyone . So just enjoy the sun and beach and relax.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear Ibyclara : Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Maya Tropical hotel with us and Tripadvisor readers. Best Regards. Barceló Maya Tropical .

    EVALUATION

    Round Indicators

    • april 16 2019
    • Couples

    yamsrod

    “Barcelo maya tropical”


    My stay at the barcelo maya tropical was outstanding I was very impressed, the only thing I would say I missed out on was the beech but I assume around this time of year the tides were high and that’s why there was a lot of seaweed, towards the end on the last day they were on top of it trying to get that problem resolved so it shows they were making an effort to fix the problem overall it was amazing the people were so welcoming and sweet. The Food at the restaurants were delicious overall great experience!


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear yamsrod First of all, we congratulate you with your Silver Wedding Anniversary and we thank you for choosing our Barceló Tropical hotel for such a special occasion.We take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to special occasions. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards, Barceló Maya Tropical

    EVALUATION

    Round Indicators

    • april 16 2019
    • Family

    Explore00360914372

    “Wet rooms”


    Plenty of service issues. Room was damp and smelly. Room service subpar Pools were not clean Beautiful location great beach Staff was rude for the most part. I wouldn’t book here again. Child play areas were great for young kids


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear Explore00360914372 Gracias por el tiempo dedicado en compartir sus comentarios con respecto a su reciente estancia en nuestro hotel Barceló Tropical It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal expérience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance Best Regards, Barceló Maya Tropical

    EVALUATION

    Round Indicators

    • april 16 2019
    • Blackburn, United Kingdom
    • Family

    Voyager52132261795

    “Excellent Holiday”


    We stayed at Barcelo Maya Tropical. Our stay was fantastic from start to finish! The hotel is immaculate, and the selection of bars, restaurants, swimming pools and activities within the complex is excellent. We are already planning our second trip here.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear Voyager52132261795 : Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Maya Tropical hotel with us and Tripadvisor readers. Best Regards. Barceló Maya Tropical .

    EVALUATION

    Round Indicators

    • april 15 2019
    • Friends getaway

    759dustin

    “La Cantina”


    Great Tequila, Great Service, from Hermelinda and Marisol. Will be back again! Very inviting nice Music. Everyone at Barcelo should visit and buy a bottle before they leave Mexico. The older the age the better


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear 759dustin : Thank you for the great feedback of your recent holiday experience at our Barceló Maya Resort; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Best regards. Barceló Maya Tropical.

    EVALUATION

    Round Indicators

    • april 15 2019
    • London, Canada
    • Family

    lbyclara

    “Amazing time in Mexico with the Barcelo Maya and lots of sunshine :)”


    My stay at the Barcelo Maya started out a little difficult but was solved and we were placed in the right part of the resort with the rest of the wedding people. Overall the resort is big but moving around is easy either by foot down the beach or on the bus that arrives every 10 mins out side the buildings. The food, staff and rooms were all great. I would recommend visiting this resort . Either staying around your building which has everything or visiting the other parts of it. There is something for everyone . So just enjoy the sun and beach and relax.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear Ibyclara : Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Maya Tropical hotel with us and Tripadvisor readers. Best Regards. Barceló Maya Tropical .

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that can be used to add a discount to the normal rate. If you have a discount code, enter it when booking and you will receive a discount. Once you have entered this code, the prices shown in step 1 of the booking process will take into account the discount. 

    The discount does not apply to supplements and/or additional services, nor to prices on last available rooms. You can only apply one discount code per booking, which will only be valid at the time of booking.** 

    The maximum amount of accumulated discount may be up to 20% off the booking rate. It is possible to combine a discount code with a special discount** (for example multiple room, senior, resident, millennials,or large family bookings) and your my Barceló discount. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The discount code is not valid on arrival at the hotel, only at the time of booking. 

    ***At check-in, the hotel will request valid official documents in order to verify compliance with the terms and conditions of the discount codes and special discounts. In the event of a failure to provide such documents or meet the conditions, the hotel reserves the right to charge for the amounts that were deducted at time of booking.