Barceló Hotel Beach Maya Tropical

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Barceló Maya Tropical

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  

How do I get to the hotel?

T + 52 984 8 75 1500

tropical.beach@barcelo.com

Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Tropical

4.5/5 Round Indicators
| 5703 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service

GUESTS’ SCORE

Excellent

61% Complete

3483

Very good

23% Complete

1353

Average

8% Complete

466

Poor

4% Complete

237

Very poor

2% Complete

164

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    Round Indicators
    patrickpoirier2000 Blainville, Canada. 08/16/2018 Family

    “Barcelo Tropical”

    Great time with the family. I recommend this resort to anyone. The food was excellent and the staff one the resort always looking to help you. The pool area is big enough that you never feel crowded and the site is super clean.
    See full review
    Round Indicators
    KKua New York City, New York. 08/15/2018 Solo travel

    “Rebranded, repriced and not ideal for a one-night stay”

    This is my 2nd attempt reviewing. The first failed submission was a click.review direct from the hotel’s email link. I have a feeling it’s automatically dropped if the ratings were not high. In this attempt, I’m sending it directly through TripAdvisor. My previous stay was at the sister property Maya Palace prior to Hurricanes Emily and Wilma. Back in 2004, it was not a Barceló property and the adjacent properties were just in the architecture’s drawing plans. Now that it’s rebranded, it’s got a reason to charge full prices. My 10am arrival and check-in was less than cordial. Upon assigning a room, they asked for my luggage and I said it’s still in another country. They laughed, shrugged, apologized and did nothing to make me feel more welcome (perhaps a cup of warm beverage, cold towel, or discounted coupons for emergency clothing at their boutique shops?). All I wanted at that point was a shower and breakfast… none of which were accomplished. Inquired about my massage appointment at the spa and they told me best to get to the spa check-in to sort it out. So I rushed to the end of breakfast service and then to the spa to confirm my massage. They acknowledged my email but did not reply. Apparently, I cannot get any appointments scheduled without being able to charge the services to the room. The prior occupant to my assigned room has yet to check-out and thus, I cannot get anything charged to my room (only pre-payment allowed). Off I walked back to the other end of the resort to get my credit card and find a pair of swimming trunks for the pool/spa services. It was a very humid walk. My delayed luggage was delivered at 3am… and they called my room even though I did leave specific instructions to hold it for friends in a different room as I was leaving first thing in the morning. Not happy my sleep was interrupted. OBTW, did I mention the room was blasting cold at 20C? Condensation formed by the door and it was rather slippery.
    See full review
    Round Indicators
    murdy3 Lafayette Hill, Pennsylvania. 08/15/2018

    “Lovely Resort with Pros & Cons”

    The Barcelo Maya Tropical is a beautiful property with much to offer. I think it is especially well suited to families with young children. There are a few Pros and Cons I'd like to tell fellow travelers about. Pros: 1) There is a lot to do at the resort. There are really fun daily activities in addition to the wide variety of offerings. 2) The water in the pool and the beach is tremendous. 3) The prices at the mall were the best we found. (not the air-conditioned part - the part with the booths) 4) The bus is a lot of fun! 5) Service was tremendous. Issues with air conditioning were addressed immediately, wait staff were amazing and all staff were very friendly. 6) My bed was amazing!!! I could have stayed in it all day! 7) Food at the specialty restaurants was good. 8) Cabs were readily available and reasonably priced. 9) The resort was spotless! Even the public bathrooms were amazingly clean. Cons: 1) The beach is not great. It is rocky, both on the beach itself and in the water. We had a number of stubbed toes. 2) There is no ventilation in the rooms. As a result none of our clothes every really dried, and the floor was constantly wet. It might be better in months with less rain, but once someone took a shower the room was damp and steamy for hours. 3) Walking: The property is Huge, so you will do a lot of walking. If you don't like to walk, pick a smaller resort. Even if you take the bus you will still walk a lot, including stairs. 4) We had the sense that the staff was trying to prevent us from using everything we were entitled to. We were initially told that we could only dine in the specialty restaurants 2x during our week long stay. When I complained we were given 4 reservations, but it was a battle. I would have been extremely upset had we not been given those reservations. WIFI - while they advertise free wifi in certain areas they go out of their way to discourage you from using it. When I asked when/where the free wifi was I was initially told there was none. I had to be really assertive and repeat, several times, "I know there is free wifi. When and where is it?". It was uncomfortable, feeling like the staff was invested in us not getting what we paid for. 5) Drinks are definitely watered down. 6) There is a "tax" that we had to pay when we arrived. If it was mentioned in any of the online information, I missed it. 7) Noise: We stayed at the Tropical, which includes the theater. There are shows every night which generally last until 11, so if you want to sleep before then I suggest requesting the Beach or the Caribe. 8) There are only 2 drawers to put clothes in. There is a closet which had plenty of hangers, and there is a bench and a sofa, but I prefer drawers. 9) The guacamole was not good. WTH??? How can there be bad guac in Mexico? 10) The things that are not included (bowling, haunted house etc) are really expensive. We paid $60 for 4 people to do one round of bowling. I would go back during a non-peak travel time but I would not pay the regular rate again.
    See full review
    Round Indicators
    SerenaP111 New York City, New York. 08/15/2018 Family

    “Another Terrific Vacation at Barcelo Riviera Maya!”

    We had a great time at Barcelo...again! Suggestions for Barcelo to work on: Tokyo - what happened to the pizza? It used to be the most delicious!! But they changed the type of cheese and now it is barely so-so. A big disappointment as we were really looking forward to enjoying their pizza again.The rest of the menu is not very strong so it went from being our favorite restaurant to our least favorite. Bowling Alley - really bad smell of mold...maybe need to replace carpet? Worse than last year. Also the AC was not very strong there this year. Maintenance - needed for the shuffleboard court and some holes of the mini-golf course. Moldy smell in Yucatan hotel.
    See full review
    Round Indicators
    mrusso622 Chicago, Illinois. 08/14/2018 Family

    “Great Time”

    We had a wonderful time. Go to the pier and snorkel with the fish and stingray. Enjoy all of the pools. Walk the beach from one end to another. Get water shoes and see the eels, conch shells, and sea urchins on the rocks. We didn’t see the tortugas unfortunately, but they are spotted at the Palace side in the morning. This for us is natures paradise. There is so much food to choose from that you should be able to find something agreeable. The service that we received was always with a smile and an “hola”. Walk the grounds and see the iguanas. We had a car and drove around like we always do, but found that the markets in the hotel gave us the best price! Go see the ruins in Tulum or climb the huge one in Coba. Skip the $100 tourist traps and go to a cenote and zip line into the water! Visit La Buena Vida where they have swings at the bar, a dive pool, and a tower to climb up and sit. We love Riviera Maya! Thanks Barceló!
    See full review

    EVALUATION

    Round Indicators
    • august 16 2018
    • Blainville, Canada
    • Family

    patrickpoirier2000

    “Barcelo Tropical”

    Great time with the family. I recommend this resort to anyone. The food was excellent and the staff one the resort always looking to help you. The pool area is big enough that you never feel crowded and the site is super clean.

    EVALUATION

    Round Indicators
    • august 15 2018
    • New York City, New York
    • Solo travel

    KKua

    “Rebranded, repriced and not ideal for a one-night stay”

    This is my 2nd attempt reviewing. The first failed submission was a click.review direct from the hotel’s email link. I have a feeling it’s automatically dropped if the ratings were not high. In this attempt, I’m sending it directly through TripAdvisor. My previous stay was at the sister property Maya Palace prior to Hurricanes Emily and Wilma. Back in 2004, it was not a Barceló property and the adjacent properties were just in the architecture’s drawing plans. Now that it’s rebranded, it’s got a reason to charge full prices. My 10am arrival and check-in was less than cordial. Upon assigning a room, they asked for my luggage and I said it’s still in another country. They laughed, shrugged, apologized and did nothing to make me feel more welcome (perhaps a cup of warm beverage, cold towel, or discounted coupons for emergency clothing at their boutique shops?). All I wanted at that point was a shower and breakfast… none of which were accomplished. Inquired about my massage appointment at the spa and they told me best to get to the spa check-in to sort it out. So I rushed to the end of breakfast service and then to the spa to confirm my massage. They acknowledged my email but did not reply. Apparently, I cannot get any appointments scheduled without being able to charge the services to the room. The prior occupant to my assigned room has yet to check-out and thus, I cannot get anything charged to my room (only pre-payment allowed). Off I walked back to the other end of the resort to get my credit card and find a pair of swimming trunks for the pool/spa services. It was a very humid walk. My delayed luggage was delivered at 3am… and they called my room even though I did leave specific instructions to hold it for friends in a different room as I was leaving first thing in the morning. Not happy my sleep was interrupted. OBTW, did I mention the room was blasting cold at 20C? Condensation formed by the door and it was rather slippery.

    EVALUATION

    Round Indicators
    • august 15 2018
    • Lafayette Hill, Pennsylvania

    murdy3

    “Lovely Resort with Pros & Cons”

    The Barcelo Maya Tropical is a beautiful property with much to offer. I think it is especially well suited to families with young children. There are a few Pros and Cons I'd like to tell fellow travelers about. Pros: 1) There is a lot to do at the resort. There are really fun daily activities in addition to the wide variety of offerings. 2) The water in the pool and the beach is tremendous. 3) The prices at the mall were the best we found. (not the air-conditioned part - the part with the booths) 4) The bus is a lot of fun! 5) Service was tremendous. Issues with air conditioning were addressed immediately, wait staff were amazing and all staff were very friendly. 6) My bed was amazing!!! I could have stayed in it all day! 7) Food at the specialty restaurants was good. 8) Cabs were readily available and reasonably priced. 9) The resort was spotless! Even the public bathrooms were amazingly clean. Cons: 1) The beach is not great. It is rocky, both on the beach itself and in the water. We had a number of stubbed toes. 2) There is no ventilation in the rooms. As a result none of our clothes every really dried, and the floor was constantly wet. It might be better in months with less rain, but once someone took a shower the room was damp and steamy for hours. 3) Walking: The property is Huge, so you will do a lot of walking. If you don't like to walk, pick a smaller resort. Even if you take the bus you will still walk a lot, including stairs. 4) We had the sense that the staff was trying to prevent us from using everything we were entitled to. We were initially told that we could only dine in the specialty restaurants 2x during our week long stay. When I complained we were given 4 reservations, but it was a battle. I would have been extremely upset had we not been given those reservations. WIFI - while they advertise free wifi in certain areas they go out of their way to discourage you from using it. When I asked when/where the free wifi was I was initially told there was none. I had to be really assertive and repeat, several times, "I know there is free wifi. When and where is it?". It was uncomfortable, feeling like the staff was invested in us not getting what we paid for. 5) Drinks are definitely watered down. 6) There is a "tax" that we had to pay when we arrived. If it was mentioned in any of the online information, I missed it. 7) Noise: We stayed at the Tropical, which includes the theater. There are shows every night which generally last until 11, so if you want to sleep before then I suggest requesting the Beach or the Caribe. 8) There are only 2 drawers to put clothes in. There is a closet which had plenty of hangers, and there is a bench and a sofa, but I prefer drawers. 9) The guacamole was not good. WTH??? How can there be bad guac in Mexico? 10) The things that are not included (bowling, haunted house etc) are really expensive. We paid $60 for 4 people to do one round of bowling. I would go back during a non-peak travel time but I would not pay the regular rate again.

    EVALUATION

    Round Indicators
    • august 15 2018
    • New York City, New York
    • Family

    SerenaP111

    “Another Terrific Vacation at Barcelo Riviera Maya!”

    We had a great time at Barcelo...again! Suggestions for Barcelo to work on: Tokyo - what happened to the pizza? It used to be the most delicious!! But they changed the type of cheese and now it is barely so-so. A big disappointment as we were really looking forward to enjoying their pizza again.The rest of the menu is not very strong so it went from being our favorite restaurant to our least favorite. Bowling Alley - really bad smell of mold...maybe need to replace carpet? Worse than last year. Also the AC was not very strong there this year. Maintenance - needed for the shuffleboard court and some holes of the mini-golf course. Moldy smell in Yucatan hotel.

    EVALUATION

    Round Indicators
    • august 14 2018
    • Chicago, Illinois
    • Family

    mrusso622

    “Great Time”

    We had a wonderful time. Go to the pier and snorkel with the fish and stingray. Enjoy all of the pools. Walk the beach from one end to another. Get water shoes and see the eels, conch shells, and sea urchins on the rocks. We didn’t see the tortugas unfortunately, but they are spotted at the Palace side in the morning. This for us is natures paradise. There is so much food to choose from that you should be able to find something agreeable. The service that we received was always with a smile and an “hola”. Walk the grounds and see the iguanas. We had a car and drove around like we always do, but found that the markets in the hotel gave us the best price! Go see the ruins in Tulum or climb the huge one in Coba. Skip the $100 tourist traps and go to a cenote and zip line into the water! Visit La Buena Vida where they have swings at the bar, a dive pool, and a tower to climb up and sit. We love Riviera Maya! Thanks Barceló!

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

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    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.