Barceló Hotel Beach  Maya Tropical
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Tropical

4.5/5 Round Indicators
| 5864 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

60% Complete

3573

Very good

23% Complete

1384

Average

8% Complete

483

Poor

4% Complete

248

Very poor

3% Complete

176

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    Round Indicators
    aagr Rostov-on-Don, Russia. 10/17/2018 Family

    “Good network hotel”

    That's a good 4.5 - 5 stars hotel with all-inclusive service. We had a Barcelo Premium access but the difference is not serious (the real benefit is the included Wi-Fi and more a-la-carte restaurants included). The food is fine, the alcohol is very good in terms of choice and quality. The staff is very friendly. Huge territory - if you like walking you'll have a long trips across the beach and area. There is a double-decker bus running on the territory as well (which is funny). The beach is good, there is a lot of seaweed in the sea, but they try to clean it as much as possible. There is a decent reef as well: turtles and fish presented. Be ready to see a lot of different wild nature in the gardens. We've seen raccoons, snakes, big spiders, geckos. The only concern was related to a first floor sea front room: suddenly we got a children playground in front of us, instead of a sea, but in two days they found an ability to move us to a third floor. Good experience in total.
    Round Indicators
    546garymichaels Denver, Colorado. 10/16/2018 Couples

    “We were delighted, The staff was very welcoming upon arrival We had a beautiful Room which was very clean and Vacation”

    We were delighted, The staff was very welcoming, We had a beautiful Room very clean and comfortable. We are planning to return as soon as possible, Would recommend Barcelona Maya tropical as a great destination.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló XXX was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    Round Indicators
    whippetEngland england. 10/16/2018 Friends getaway

    “Relaxing holiday needed”

    The tropical barcelo is a relaxing holiday and also the waiters and the bar staff are always on hand to fetch you drinks. The food in the grill is amazing and is all day long. The food has made me gain weight!! The beach volleyball is really good in the afternoon when the temperature cools down a little. The staff are really good at speaking English.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Thank you very much for sharing this great review of your recent stay at Barceló Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. 

    Round Indicators
    travel181Kansas Kansas. 10/15/2018 Couples

    “Fall vacation”

    Beautiful resort, great location. Staff was wonderful with the exception of those working the reception desk. If your a Barcelo member, don't expect them to have any of you information. They completely disregarded the inclusions that I payed for in advance. They also will not answer the reception desk phone to when you try and contact them. Maybe the reception staff could benefit from customer service training.
    Round Indicators
    AustinAdventurer Austin, TX. 10/11/2018 Family

    “good complex, good for families, lots to do, very big”

    We stayed at the Caribe in the Premium Level Junior Ocean Front Suites. But we spent a lot of time at all the hotels/pools/beaches. Here's my summary. When: October Weather: good 3 days, 1 cloudy. 80% chance of rain every day and it turned out beautiful most of the time. I think during this season the best they can predict is 80% but normally it's a passing shower than sun. don't even have to get out of the pool! Where: Maya Caribe Room: 4305 Room Pro: hot tub on balcony, 2 sinks, nice shower, couch, two double beds, 1 twin bed, plenty of room, good view of ocean/pools Room Con: smoking room, which we weren't told about but fortunately it didn't smell at all. Beaches: beach/caribe beach was not very nice. it stank bad and the sand wasn't great. tropical/colonial beach was the best, it was mostly clear (though not cancun clear) and the sand was decent. good for sand castles but not "white, soft" like cancun beaches. Kids didn't care and loved it. palace: this was the calmest beach but I think I liked the tropical/colonial beach better food: listen, you aren't coming here for gourmet meals. you come for the pools, beaches are okay, and the food isn't bad and is decent enough. french restaurant in the palace - good food but only accessible for free if you are staying there or you have VIP. Otherwise $20/person fish restaurant in tropical/colonial - very good. salmon was overcooked but my husband's wasn't steak house - decent enough and worth the trip. not as good as a good steak house in the states, but good enough. breakfast - okay, good eggs, fruit, crepes, selection. terrible donuts. seriously. pools: beach/caribe - didn't spend much time here. okay big pool, very small kids pool. for like ages 1-2 years most. tropical/colonial - great kids pool, good adult pool. kids loved the 8+ slides in the kids pool. palace - great kids pool too. 8+ slides similar to tropical/colonial but even bigger with a giant pumpkin. Kids up to age 8-10 would love the kid pools. Though we stayed at the Caribe we just walked to the other pools and it was no trouble. Bars are very slow and every drink is like SUPER SWEET. Seriously, all of them. Finally started ordering tequila on the rocks with some contreau and lime. overall pros: kids pools, activities, pools overall cons: slow bar service, beach is okay but not 'cancun nice' since it's built on rock and I assume the sand is trucked in. The ocean floor can be rocky depending where you go, so water shoes would have been nice.

    EVALUATION

    Round Indicators

    • october 17 2018
    • Rostov-on-Don, Russia
    • Family

    aagr

    “Good network hotel”


    That's a good 4.5 - 5 stars hotel with all-inclusive service. We had a Barcelo Premium access but the difference is not serious (the real benefit is the included Wi-Fi and more a-la-carte restaurants included). The food is fine, the alcohol is very good in terms of choice and quality. The staff is very friendly. Huge territory - if you like walking you'll have a long trips across the beach and area. There is a double-decker bus running on the territory as well (which is funny). The beach is good, there is a lot of seaweed in the sea, but they try to clean it as much as possible. There is a decent reef as well: turtles and fish presented. Be ready to see a lot of different wild nature in the gardens. We've seen raccoons, snakes, big spiders, geckos. The only concern was related to a first floor sea front room: suddenly we got a children playground in front of us, instead of a sea, but in two days they found an ability to move us to a third floor. Good experience in total.


    EVALUATION

    Round Indicators

    • october 16 2018
    • Denver, Colorado
    • Couples

    546garymichaels

    “We were delighted, The staff was very welcoming upon arrival We had a beautiful Room which was very clean and Vacation”


    We were delighted, The staff was very welcoming, We had a beautiful Room very clean and comfortable. We are planning to return as soon as possible, Would recommend Barcelona Maya tropical as a great destination.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló XXX was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    EVALUATION

    Round Indicators

    • october 16 2018
    • england
    • Friends getaway

    whippetEngland

    “Relaxing holiday needed”


    The tropical barcelo is a relaxing holiday and also the waiters and the bar staff are always on hand to fetch you drinks. The food in the grill is amazing and is all day long. The food has made me gain weight!! The beach volleyball is really good in the afternoon when the temperature cools down a little. The staff are really good at speaking English.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Thank you very much for sharing this great review of your recent stay at Barceló Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. 

    EVALUATION

    Round Indicators

    • october 15 2018
    • Kansas
    • Couples

    travel181Kansas

    “Fall vacation”


    Beautiful resort, great location. Staff was wonderful with the exception of those working the reception desk. If your a Barcelo member, don't expect them to have any of you information. They completely disregarded the inclusions that I payed for in advance. They also will not answer the reception desk phone to when you try and contact them. Maybe the reception staff could benefit from customer service training.


    EVALUATION

    Round Indicators

    • october 11 2018
    • Austin, TX
    • Family

    AustinAdventurer

    “good complex, good for families, lots to do, very big”


    We stayed at the Caribe in the Premium Level Junior Ocean Front Suites. But we spent a lot of time at all the hotels/pools/beaches. Here's my summary. When: October Weather: good 3 days, 1 cloudy. 80% chance of rain every day and it turned out beautiful most of the time. I think during this season the best they can predict is 80% but normally it's a passing shower than sun. don't even have to get out of the pool! Where: Maya Caribe Room: 4305 Room Pro: hot tub on balcony, 2 sinks, nice shower, couch, two double beds, 1 twin bed, plenty of room, good view of ocean/pools Room Con: smoking room, which we weren't told about but fortunately it didn't smell at all. Beaches: beach/caribe beach was not very nice. it stank bad and the sand wasn't great. tropical/colonial beach was the best, it was mostly clear (though not cancun clear) and the sand was decent. good for sand castles but not "white, soft" like cancun beaches. Kids didn't care and loved it. palace: this was the calmest beach but I think I liked the tropical/colonial beach better food: listen, you aren't coming here for gourmet meals. you come for the pools, beaches are okay, and the food isn't bad and is decent enough. french restaurant in the palace - good food but only accessible for free if you are staying there or you have VIP. Otherwise $20/person fish restaurant in tropical/colonial - very good. salmon was overcooked but my husband's wasn't steak house - decent enough and worth the trip. not as good as a good steak house in the states, but good enough. breakfast - okay, good eggs, fruit, crepes, selection. terrible donuts. seriously. pools: beach/caribe - didn't spend much time here. okay big pool, very small kids pool. for like ages 1-2 years most. tropical/colonial - great kids pool, good adult pool. kids loved the 8+ slides in the kids pool. palace - great kids pool too. 8+ slides similar to tropical/colonial but even bigger with a giant pumpkin. Kids up to age 8-10 would love the kid pools. Though we stayed at the Caribe we just walked to the other pools and it was no trouble. Bars are very slow and every drink is like SUPER SWEET. Seriously, all of them. Finally started ordering tequila on the rocks with some contreau and lime. overall pros: kids pools, activities, pools overall cons: slow bar service, beach is okay but not 'cancun nice' since it's built on rock and I assume the sand is trucked in. The ocean floor can be rocky depending where you go, so water shoes would have been nice.


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