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Barceló Hotel Beach Maya Tropical
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  

How do I get to the hotel?

T + 52 984 8 75 1500

mayatropical@barcelo.com

Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Tropical

4.5/5 Round Indicators
| 6208 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

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Quality of sleep

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Rooms

Round Indicators

Cleaning

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Service

Comments

Excellent

60% Complete

3777

Very good

23% Complete

1451

Average

8% Complete

511

Poor

4% Complete

267

Very poor

3% Complete

202

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    Round Indicators
    345kendellk 02/22/2019

    “Excellent service”

    Bertha Sabino leydi may y Cecilia gaytan great service thank you for everything wonderful workers very happy with their service Kendall with security see CID very happy with overall service will definitely come back and refer her friends
    See full review

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear, 345kendellk We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Best Regards, The Management of Barcelo.

    Round Indicators
    Jodi J Stillwater. 02/22/2019 Couples

    “Great service”

    Guadalupe Garcua was an absolute delight. Moises Guierra also an absolute delight. Thanks for the wonderful conversation and service at dinner. Very sweet and dedicated to make your stay excellent. I've been to the Barcelo complex several times, never disappointed.
    See full review

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear, Jodi J We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best Regards, The Management of Barcelo.

    Round Indicators
    KrystinMP Weyburn, Canada. 02/21/2019 Friends getaway

    “Yikes...”

    So we’re here for a friends wedding and everything up until today was awesome. As of today we had no room service (called for extra drinks and never showed), got to our room to have a shower and didn’t have water pressure nor hot water. I get that there is a concert in town for Phish but wow the lackluster service is total bullcrap. I would have liked to been clean when I got to bed but the fact that I had to take a baby wipe bath is unacceptable especially for the amount that we paid for the week!! For this kind of money I would have had a better chance of a bath in the ocean then our room. A LOT of money was spent per person and it crap of a time. If I could give this place a negative rating I would. Don’t come if there’s a Phish concert......
    See full review

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear KrystinMP We would like to express our gratitude to choose our Hotel Barceló Maya Tropical, for this occasion, we also appreciate the time has taken to answer the survey, the satisfaction of our guests is our first goal, accordingly, we have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure the necessary corrective measures are taken to avoid any similar situations in the future. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, The Management

    Round Indicators
    Becaball Columbia, South Carolina. 02/21/2019 Couples

    “Bartolomeo Maya, outdoor paradise.”

    Everything at the Barcelona is amazing except for the rooms. The rooms need to be dehumidifies or you will be sleeping in wet sheets your entire stay. If you have the chance to do a destination concert here you MUST go. It is a fabulous experience. The beach, pools and food are outstanding.
    See full review

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear Becaball We would like to thank you for choosing Barceló Maya Tropical to spend your vacations and for the feedback of your recent holiday experience. Guest satisfaction is our number one goal and we are happy our hotel and staff were able to meet all your needs during your stay. Looking forward to having you as our guest again in the near future. The Management.

    Round Indicators
    Joe_CLE Westlake, Ohio. 02/21/2019 Couples

    “Amazing Property and Staff. Food sucks.”

    I absolutely loved this resort and the staff were all super nice. We stayed for the the Dave Matthews CID event and it was an amazing experience. If the food wasn’t atrocious I would give it a 5. I managed to eat but unless you eat at Tokyo or Kyoto it is all the same nasty food.
    See full review

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear Joe_CLE We would like to thank you for choosing Barceló Maya Tropical to spend your vacations and for the feedback of your recent holiday experience. Guest satisfaction is our number one goal and we are happy our hotel and staff were able to meet all your needs during your stay. Looking forward to having you as our guest again in the near future. The Management.

    EVALUATION

    Round Indicators
    • february 22 2019

    345kendellk

    “Excellent service”

    Bertha Sabino leydi may y Cecilia gaytan great service thank you for everything wonderful workers very happy with their service Kendall with security see CID very happy with overall service will definitely come back and refer her friends

    The hotel has answered

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear, 345kendellk We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Best Regards, The Management of Barcelo.

    EVALUATION

    Round Indicators
    • february 22 2019
    • Stillwater
    • Couples

    Jodi J

    “Great service”

    Guadalupe Garcua was an absolute delight. Moises Guierra also an absolute delight. Thanks for the wonderful conversation and service at dinner. Very sweet and dedicated to make your stay excellent. I've been to the Barcelo complex several times, never disappointed.

    The hotel has answered

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear, Jodi J We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best Regards, The Management of Barcelo.

    EVALUATION

    Round Indicators
    • february 21 2019
    • Weyburn, Canada
    • Friends getaway

    KrystinMP

    “Yikes...”

    So we’re here for a friends wedding and everything up until today was awesome. As of today we had no room service (called for extra drinks and never showed), got to our room to have a shower and didn’t have water pressure nor hot water. I get that there is a concert in town for Phish but wow the lackluster service is total bullcrap. I would have liked to been clean when I got to bed but the fact that I had to take a baby wipe bath is unacceptable especially for the amount that we paid for the week!! For this kind of money I would have had a better chance of a bath in the ocean then our room. A LOT of money was spent per person and it crap of a time. If I could give this place a negative rating I would. Don’t come if there’s a Phish concert......

    The hotel has answered

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear KrystinMP We would like to express our gratitude to choose our Hotel Barceló Maya Tropical, for this occasion, we also appreciate the time has taken to answer the survey, the satisfaction of our guests is our first goal, accordingly, we have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure the necessary corrective measures are taken to avoid any similar situations in the future. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, The Management

    EVALUATION

    Round Indicators
    • february 21 2019
    • Columbia, South Carolina
    • Couples

    Becaball

    “Bartolomeo Maya, outdoor paradise.”

    Everything at the Barcelona is amazing except for the rooms. The rooms need to be dehumidifies or you will be sleeping in wet sheets your entire stay. If you have the chance to do a destination concert here you MUST go. It is a fabulous experience. The beach, pools and food are outstanding.

    The hotel has answered

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear Becaball We would like to thank you for choosing Barceló Maya Tropical to spend your vacations and for the feedback of your recent holiday experience. Guest satisfaction is our number one goal and we are happy our hotel and staff were able to meet all your needs during your stay. Looking forward to having you as our guest again in the near future. The Management.

    EVALUATION

    Round Indicators
    • february 21 2019
    • Westlake, Ohio
    • Couples

    Joe_CLE

    “Amazing Property and Staff. Food sucks.”

    I absolutely loved this resort and the staff were all super nice. We stayed for the the Dave Matthews CID event and it was an amazing experience. If the food wasn’t atrocious I would give it a 5. I managed to eat but unless you eat at Tokyo or Kyoto it is all the same nasty food.

    The hotel has answered

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear Joe_CLE We would like to thank you for choosing Barceló Maya Tropical to spend your vacations and for the feedback of your recent holiday experience. Guest satisfaction is our number one goal and we are happy our hotel and staff were able to meet all your needs during your stay. Looking forward to having you as our guest again in the near future. The Management.

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that can be used to add a discount to the normal rate. If you have a discount code, enter it when booking and you will receive a discount. Once you have entered this code, the prices shown in step 1 of the booking process will take into account the discount. 

    The discount does not apply to supplements and/or additional services, nor to prices on last available rooms. You can only apply one discount code per booking, which will only be valid at the time of booking.** 

    The maximum amount of accumulated discount may be up to 20% off the booking rate. It is possible to combine a discount code with a special discount** (for example multiple room, senior, resident, millennials,or large family bookings) and your my Barceló discount. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The discount code is not valid on arrival at the hotel, only at the time of booking. 

    ***At check-in, the hotel will request valid official documents in order to verify compliance with the terms and conditions of the discount codes and special discounts. In the event of a failure to provide such documents or meet the conditions, the hotel reserves the right to charge for the amounts that were deducted at time of booking.
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