Barceló Hotel Beach  Maya Tropical
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Tropical

4.5/5 Round Indicators
| 6345 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

60% Complete

3849

Very good

23% Complete

1485

Average

8% Complete

523

Poor

4% Complete

279

Very poor

3% Complete

209

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    Round Indicators
    Voyage19691544078 Rapid City, South Dakota. 04/21/2019 Couples

    “Barcelo Maya Tropical Resort”

    I had an exceptional time at Barcelo. I would recommend going there to anybody. It is kid friendly as well. The staff is top notch. The food is good. Do not drink anything off the resort. The Mexican store is fun to barter and buy gifts.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear: Voyage19691544078 Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us.

    Round Indicators
    koutenayd 04/20/2019 Family

    “Very pour guest service”

    Front desk needs to step up their game. They do not cater to anyone and think they are always right. There were 75 of us who came there for a wedding and you’d think they would acknowledge the bride and groom and give them some special treatment. There was no congrats or upgrades or any care that we came there with 75 people. My husband and I requested a king size bed and they told me there were none left. So I overheard a couple leaving and they had a king size so I asked the front desk manager for that and they continuously lie about why they can’t and say “come back tomorrow”. So eventually I told him I worked front desk and I know there’s no way there’s not a king bed. After an hour of having this conversation and him calling his boss and what not he says he does have one but didn’t want to offer it up as there was a conference in that building and he figured it would be too loud. I personally don’t mind night noise as I was out later on as well and who is he to lie and say I wouldn’t want that room. I should be able to decide that for myself. I was very disappointed with that service. As the front desk tries to “help you” they also answer their phones and ignore you which does not make you feel like you’re important. The service at the main buffet was not the greatest. I would say only 50% of the time we were acknowledged and normally when you go away they have the most impeccable service ever, but unfortunately not for us. The pool bar and sports bar is very difficult to even get a drink. You will stand at the bar and they don’t even acknowledge that you’re standing there. They just talk amongst themselves and don’t seem to care about any of us. Some of our drink times were close to 20 minutes even if you tip and they don’t say thank you. The best service I saw there was at the spa before the wedding and in playa del Carmen if you go out to eat there. A million times better than the service on the resort. I am a bartender and I think how they work was un acceptable. Im also not sure what they do with the house keeping, but even if you have the “clean and tidy” sign on the door they still don’t go clean it. A lot of people in our group had to constantly ask to get our rooms cleaned which is super annoying as you’re out at the pool all day and expect to have your bed made:fresh towels and then you come to the room to shower and nothings done. So we left money out for absolutely no reason! Their loss!!! I would never recommend this place to anyone. You guys really need to step up your service game! We should not have to pay more than $5 tips to be acknowledged.
    Round Indicators
    theandresfam 04/20/2019 Family

    “Barcelo Grand Maya Resort - Tropical Awesome Stay!”

    Had a wonderful and awesome stay at the Tropical. Excellent for families! Food was great, room was clean and staffs are friendly and attenive. Kudos to everyone from the entertainment staffs who makes the all day activities fun, enjoyable, amazing and unforgettable!!!

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear: theandresfam Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us.

    Round Indicators
    tsm0rgan Merseyside, United Kingdom. 04/20/2019 Family

    “Barcelo maya tropical”

    A really great place with good location. Clean spacious rooms with great views. The food was excellent both in the main buffet and a la cart. We found plenty of choice. Swam with turtles right outside the hotel and the cenotes just across the world are so special.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear: tsm0rgan Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us.

    Round Indicators
    Journey49908426788 04/19/2019 Family

    “Excellent family Trip”

    Great family vacation. Recommend for families. Food was good. Everyone was attentive and nice. My boys age 6 had a great time swimming and playing on the beach. They liked the water park. They had the most fun at a place called skate fun in maya mall with Leandro Boeri, Ivan and Barbara. They were so nice to my kids that everyday my kids went back to skate with them. Only thing I would recommend would be in the evening that one of the Barcelo hotels would have a place where kids can go play basketball or soccer with kids there age. But overall great time. Capri restaurant was excellent as well as the Santa Fe. Drinks were excellent as well. All the bartenders were very nice. Check in and out was a breeze. We will be back to Tropical.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Deat: Journey49908426788 Thank you for the great feedback of your recent holiday experience at our Barceló Maya Resort; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. The management

    EVALUATION

    Round Indicators

    • april 21 2019
    • Rapid City, South Dakota
    • Couples

    Voyage19691544078

    “Barcelo Maya Tropical Resort”


    I had an exceptional time at Barcelo. I would recommend going there to anybody. It is kid friendly as well. The staff is top notch. The food is good. Do not drink anything off the resort. The Mexican store is fun to barter and buy gifts.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear: Voyage19691544078 Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us.

    EVALUATION

    Round Indicators

    • april 20 2019
    • Family

    koutenayd

    “Very pour guest service”


    Front desk needs to step up their game. They do not cater to anyone and think they are always right. There were 75 of us who came there for a wedding and you’d think they would acknowledge the bride and groom and give them some special treatment. There was no congrats or upgrades or any care that we came there with 75 people. My husband and I requested a king size bed and they told me there were none left. So I overheard a couple leaving and they had a king size so I asked the front desk manager for that and they continuously lie about why they can’t and say “come back tomorrow”. So eventually I told him I worked front desk and I know there’s no way there’s not a king bed. After an hour of having this conversation and him calling his boss and what not he says he does have one but didn’t want to offer it up as there was a conference in that building and he figured it would be too loud. I personally don’t mind night noise as I was out later on as well and who is he to lie and say I wouldn’t want that room. I should be able to decide that for myself. I was very disappointed with that service. As the front desk tries to “help you” they also answer their phones and ignore you which does not make you feel like you’re important. The service at the main buffet was not the greatest. I would say only 50% of the time we were acknowledged and normally when you go away they have the most impeccable service ever, but unfortunately not for us. The pool bar and sports bar is very difficult to even get a drink. You will stand at the bar and they don’t even acknowledge that you’re standing there. They just talk amongst themselves and don’t seem to care about any of us. Some of our drink times were close to 20 minutes even if you tip and they don’t say thank you. The best service I saw there was at the spa before the wedding and in playa del Carmen if you go out to eat there. A million times better than the service on the resort. I am a bartender and I think how they work was un acceptable. Im also not sure what they do with the house keeping, but even if you have the “clean and tidy” sign on the door they still don’t go clean it. A lot of people in our group had to constantly ask to get our rooms cleaned which is super annoying as you’re out at the pool all day and expect to have your bed made:fresh towels and then you come to the room to shower and nothings done. So we left money out for absolutely no reason! Their loss!!! I would never recommend this place to anyone. You guys really need to step up your service game! We should not have to pay more than $5 tips to be acknowledged.


    EVALUATION

    Round Indicators

    • april 20 2019
    • Family

    theandresfam

    “Barcelo Grand Maya Resort - Tropical Awesome Stay!”


    Had a wonderful and awesome stay at the Tropical. Excellent for families! Food was great, room was clean and staffs are friendly and attenive. Kudos to everyone from the entertainment staffs who makes the all day activities fun, enjoyable, amazing and unforgettable!!!


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear: theandresfam Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us.

    EVALUATION

    Round Indicators

    • april 20 2019
    • Merseyside, United Kingdom
    • Family

    tsm0rgan

    “Barcelo maya tropical”


    A really great place with good location. Clean spacious rooms with great views. The food was excellent both in the main buffet and a la cart. We found plenty of choice. Swam with turtles right outside the hotel and the cenotes just across the world are so special.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear: tsm0rgan Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us.

    EVALUATION

    Round Indicators

    • april 19 2019
    • Family

    Journey49908426788

    “Excellent family Trip”


    Great family vacation. Recommend for families. Food was good. Everyone was attentive and nice. My boys age 6 had a great time swimming and playing on the beach. They liked the water park. They had the most fun at a place called skate fun in maya mall with Leandro Boeri, Ivan and Barbara. They were so nice to my kids that everyday my kids went back to skate with them. Only thing I would recommend would be in the evening that one of the Barcelo hotels would have a place where kids can go play basketball or soccer with kids there age. But overall great time. Capri restaurant was excellent as well as the Santa Fe. Drinks were excellent as well. All the bartenders were very nice. Check in and out was a breeze. We will be back to Tropical.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Deat: Journey49908426788 Thank you for the great feedback of your recent holiday experience at our Barceló Maya Resort; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. The management

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that can be used to add a discount to the normal rate. If you have a discount code, enter it when booking and you will receive a discount. Once you have entered this code, the prices shown in step 1 of the booking process will take into account the discount. 

    The discount does not apply to supplements and/or additional services, nor to prices on last available rooms. You can only apply one discount code per booking, which will only be valid at the time of booking.** 

    The maximum amount of accumulated discount may be up to 20% off the booking rate. It is possible to combine a discount code with a special discount** (for example multiple room, senior, resident, millennials,or large family bookings) and your my Barceló discount. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The discount code is not valid on arrival at the hotel, only at the time of booking. 

    ***At check-in, the hotel will request valid official documents in order to verify compliance with the terms and conditions of the discount codes and special discounts. In the event of a failure to provide such documents or meet the conditions, the hotel reserves the right to charge for the amounts that were deducted at time of booking.