Barceló Hotel Beach Maya Tropical

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Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  

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T + 52 984 8 75 1500

tropical.beach@barcelo.com

Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Tropical

4.5/5 Round Indicators
| 5809 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service

Excellent

60% Complete

3534

Very good

23% Complete

1374

Average

8% Complete

481

Poor

4% Complete

246

Very poor

2% Complete

174

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    Round Indicators
    bnharrison Newburgh, Indiana. 09/18/2018 Couples

    “Fabulous resort”

    The resort is beautiful, our upgraded room/view was amazing. The servers were very friendly and courteous, especially Jose Villarreal, whom took care of us on both our June vacation and September vacation. The food was wonderful with so many different options. The only cons were the check in and check out processes were a bit lengthy. They need more staff at the front desk. There were also a few minor cosmetic issues in our room, for example there was a large chunk of tile missing from one of the wall tiles in the bathroom. Also we had a lot of trouble with our key card to our room, and the door to the balcony was very heavy and difficult to move. All things considered we would rate this resort 8.5/10:)
    See full review
    Round Indicators
    Mara_120286 New York City, New York. 09/17/2018 Family

    “Traveling with 18 month old.”

    We picked this resort because we wanted to be away from the cancun area and needed an all inclusive stay. We were very happy with our stay at Barcelo Tropical. Our little one had an amazing time on the resort.
    See full review

    BMAYAFASEII, Propietario at Barcelo Maya Tropical, responded to this review
     Dear, Mara_120286 Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. Best Regards, The management of Barcelo.

    Round Indicators
    Amy L 09/16/2018 Family

    “Nice visit”

    This is our second time traveling to the resort. The grounds are beautiful and well kept. The pools seem endless. The beach is breathtaking. A little rocky in spots but not a deal breaker by any means and I am a beach person. Customer service is excellent. Our breakfast and sometimes lunch waiter was Alfredo Bacab. He was amazing!!! He remembered all of our preferences and even when we were checking out. Ask for him if you go. Also, don't miss out on the Italian Restaurant. Wonderful service and food. 4 of us went to the spa and had a wonderful experience. The hydrotherapy with the massage was over the top. Miriam was my massage therapist and my friend had Jazmine. Both allowed us to have a relaxing experience.
    See full review

    BMAYAFASEII, Propietario at Barcelo Maya Tropical, responded to this review
     Dear, Amy L Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success And we are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, The Management of Barcelo.

    Round Indicators
    Pathfinder795816 09/16/2018 Friends getaway

    “Carol”

    Beautiful hotel beach and pools. Rooms average but smell of damp. Food excellent. Wifi charges very expensive. Prices in spa extortinate wash and blow 85 dollars but Dayanna was lovely who done my hair very professional.
    See full review

    BMAYAFASEII, Propietario at Barcelo Maya Tropical, responded to this review
     Dear, Pathfinder795816 Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success And we are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, The Management of Barcelo.

    Round Indicators
    ermaxhyheri Douglaston, New York. 09/15/2018 Family

    “Nice resort”

    Stayed there the last week of August (2018) The grounds are beautiful and the rooms are OK. Food is good and the resort is quite nice overall. However, I would mention three negatives: 1 - the beach is rocky and there is very little sand on the surface only. 2 - there are no umbrellas on the beach. The palms don't create enough shades and you have to move around to follow the shades all the time. 3 - the wifi is not free, but don't buy it. It's slow and doesn't work all the time. Otherwise a good experience
    See full review

    BMAYAFASEII, Propietario at Barcelo Maya Tropical, responded to this review
     Dear, ermaxhyheri In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Best Regards, The Management of Barcelo.

    EVALUATION

    Round Indicators
    • september 18 2018
    • Newburgh, Indiana
    • Couples

    bnharrison

    “Fabulous resort”

    The resort is beautiful, our upgraded room/view was amazing. The servers were very friendly and courteous, especially Jose Villarreal, whom took care of us on both our June vacation and September vacation. The food was wonderful with so many different options. The only cons were the check in and check out processes were a bit lengthy. They need more staff at the front desk. There were also a few minor cosmetic issues in our room, for example there was a large chunk of tile missing from one of the wall tiles in the bathroom. Also we had a lot of trouble with our key card to our room, and the door to the balcony was very heavy and difficult to move. All things considered we would rate this resort 8.5/10:)

    EVALUATION

    Round Indicators
    • september 17 2018
    • New York City, New York
    • Family

    Mara_120286

    “Traveling with 18 month old.”

    We picked this resort because we wanted to be away from the cancun area and needed an all inclusive stay. We were very happy with our stay at Barcelo Tropical. Our little one had an amazing time on the resort.

    The hotel has answered

    BMAYAFASEII, Propietario at Barcelo Maya Tropical, responded to this review
    Dear, Mara_120286 Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. Best Regards, The management of Barcelo.

    EVALUATION

    Round Indicators
    • september 16 2018
    • Family

    Amy L

    “Nice visit”

    This is our second time traveling to the resort. The grounds are beautiful and well kept. The pools seem endless. The beach is breathtaking. A little rocky in spots but not a deal breaker by any means and I am a beach person. Customer service is excellent. Our breakfast and sometimes lunch waiter was Alfredo Bacab. He was amazing!!! He remembered all of our preferences and even when we were checking out. Ask for him if you go. Also, don't miss out on the Italian Restaurant. Wonderful service and food. 4 of us went to the spa and had a wonderful experience. The hydrotherapy with the massage was over the top. Miriam was my massage therapist and my friend had Jazmine. Both allowed us to have a relaxing experience.

    The hotel has answered

    BMAYAFASEII, Propietario at Barcelo Maya Tropical, responded to this review
    Dear, Amy L Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success And we are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, The Management of Barcelo.

    EVALUATION

    Round Indicators
    • september 16 2018
    • Friends getaway

    Pathfinder795816

    “Carol”

    Beautiful hotel beach and pools. Rooms average but smell of damp. Food excellent. Wifi charges very expensive. Prices in spa extortinate wash and blow 85 dollars but Dayanna was lovely who done my hair very professional.

    The hotel has answered

    BMAYAFASEII, Propietario at Barcelo Maya Tropical, responded to this review
    Dear, Pathfinder795816 Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success And we are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, The Management of Barcelo.

    EVALUATION

    Round Indicators
    • september 15 2018
    • Douglaston, New York
    • Family

    ermaxhyheri

    “Nice resort”

    Stayed there the last week of August (2018) The grounds are beautiful and the rooms are OK. Food is good and the resort is quite nice overall. However, I would mention three negatives: 1 - the beach is rocky and there is very little sand on the surface only. 2 - there are no umbrellas on the beach. The palms don't create enough shades and you have to move around to follow the shades all the time. 3 - the wifi is not free, but don't buy it. It's slow and doesn't work all the time. Otherwise a good experience

    The hotel has answered

    BMAYAFASEII, Propietario at Barcelo Maya Tropical, responded to this review
    Dear, ermaxhyheri In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Best Regards, The Management of Barcelo.

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

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