Barceló Hotel Beach  Maya Tropical
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

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Guest reviews.

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Barceló Maya Tropical

4.5/5 Round Indicators
| 5856 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

60% Complete

3567

Very good

23% Complete

1382

Average

8% Complete

483

Poor

4% Complete

248

Very poor

3% Complete

176

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    Round Indicators
    AustinAdventurer Austin, TX. 10/11/2018 Family

    “good complex, good for families, lots to do, very big”

    We stayed at the Caribe in the Premium Level Junior Ocean Front Suites. But we spent a lot of time at all the hotels/pools/beaches. Here's my summary. When: October Weather: good 3 days, 1 cloudy. 80% chance of rain every day and it turned out beautiful most of the time. I think during this season the best they can predict is 80% but normally it's a passing shower than sun. don't even have to get out of the pool! Where: Maya Caribe Room: 4305 Room Pro: hot tub on balcony, 2 sinks, nice shower, couch, two double beds, 1 twin bed, plenty of room, good view of ocean/pools Room Con: smoking room, which we weren't told about but fortunately it didn't smell at all. Beaches: beach/caribe beach was not very nice. it stank bad and the sand wasn't great. tropical/colonial beach was the best, it was mostly clear (though not cancun clear) and the sand was decent. good for sand castles but not "white, soft" like cancun beaches. Kids didn't care and loved it. palace: this was the calmest beach but I think I liked the tropical/colonial beach better food: listen, you aren't coming here for gourmet meals. you come for the pools, beaches are okay, and the food isn't bad and is decent enough. french restaurant in the palace - good food but only accessible for free if you are staying there or you have VIP. Otherwise $20/person fish restaurant in tropical/colonial - very good. salmon was overcooked but my husband's wasn't steak house - decent enough and worth the trip. not as good as a good steak house in the states, but good enough. breakfast - okay, good eggs, fruit, crepes, selection. terrible donuts. seriously. pools: beach/caribe - didn't spend much time here. okay big pool, very small kids pool. for like ages 1-2 years most. tropical/colonial - great kids pool, good adult pool. kids loved the 8+ slides in the kids pool. palace - great kids pool too. 8+ slides similar to tropical/colonial but even bigger with a giant pumpkin. Kids up to age 8-10 would love the kid pools. Though we stayed at the Caribe we just walked to the other pools and it was no trouble. Bars are very slow and every drink is like SUPER SWEET. Seriously, all of them. Finally started ordering tequila on the rocks with some contreau and lime. overall pros: kids pools, activities, pools overall cons: slow bar service, beach is okay but not 'cancun nice' since it's built on rock and I assume the sand is trucked in. The ocean floor can be rocky depending where you go, so water shoes would have been nice.
    Round Indicators
    emmilner Denver, Colorado. 10/10/2018 Family

    “october stay”

    very good service and very helpful staff. Need to have better access for money exchange. Need more info on trips and excursions at the hotel. The staff at the restaurants were excellent. The housekeeping staff was also excellent.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Tropical was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    Round Indicators
    echristie20 Province of Barcelona, Spain. 10/08/2018 Friends getaway

    “Barcelo Tropical”

    Deysi Ixba was a great waiter. She provided prompt attention for our drink recommendations. She displayed wonderful customer service and was what any customer would want in a waitress. She definitely enriched our stay.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.

    Round Indicators
    oscarrosiles 10/07/2018 Couples

    “Awesome vacation at the Barcelo Maya Resort”

    My wife and I enjoyed every minute that we spent at the Barceló Maya resort. The food, pools, beach, entertainment and everything else that is in the resort is amazing. The staff members within the resort are the best we have interacted in comparison to all other resorts we have previously visited.I would definitely recommend this resort to anyone that is looking to enjoy all of the amenities that a week established resort can offer.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.

    Round Indicators
    Luis C 10/06/2018 Family

    “Barcelo Riviera Maya.”

    Marcos Sanchez did a great job servicing people at the seafood bugfett. Great location, great food. Fun for everyone. I’ve been to cancun and Reviera Maya and this is by far the best one yet. I would recommend it

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear, Luis C Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. Finally, we would like to express our sincerest gratitude for your kind words toward our waiting staff as they strive to deliver an excellent service at all times to ensure our guests fully enjoy their dining expériences among us. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best Regards, The Management of Barcelo.

    EVALUATION

    Round Indicators

    • october 11 2018
    • Austin, TX
    • Family

    AustinAdventurer

    “good complex, good for families, lots to do, very big”


    We stayed at the Caribe in the Premium Level Junior Ocean Front Suites. But we spent a lot of time at all the hotels/pools/beaches. Here's my summary. When: October Weather: good 3 days, 1 cloudy. 80% chance of rain every day and it turned out beautiful most of the time. I think during this season the best they can predict is 80% but normally it's a passing shower than sun. don't even have to get out of the pool! Where: Maya Caribe Room: 4305 Room Pro: hot tub on balcony, 2 sinks, nice shower, couch, two double beds, 1 twin bed, plenty of room, good view of ocean/pools Room Con: smoking room, which we weren't told about but fortunately it didn't smell at all. Beaches: beach/caribe beach was not very nice. it stank bad and the sand wasn't great. tropical/colonial beach was the best, it was mostly clear (though not cancun clear) and the sand was decent. good for sand castles but not "white, soft" like cancun beaches. Kids didn't care and loved it. palace: this was the calmest beach but I think I liked the tropical/colonial beach better food: listen, you aren't coming here for gourmet meals. you come for the pools, beaches are okay, and the food isn't bad and is decent enough. french restaurant in the palace - good food but only accessible for free if you are staying there or you have VIP. Otherwise $20/person fish restaurant in tropical/colonial - very good. salmon was overcooked but my husband's wasn't steak house - decent enough and worth the trip. not as good as a good steak house in the states, but good enough. breakfast - okay, good eggs, fruit, crepes, selection. terrible donuts. seriously. pools: beach/caribe - didn't spend much time here. okay big pool, very small kids pool. for like ages 1-2 years most. tropical/colonial - great kids pool, good adult pool. kids loved the 8+ slides in the kids pool. palace - great kids pool too. 8+ slides similar to tropical/colonial but even bigger with a giant pumpkin. Kids up to age 8-10 would love the kid pools. Though we stayed at the Caribe we just walked to the other pools and it was no trouble. Bars are very slow and every drink is like SUPER SWEET. Seriously, all of them. Finally started ordering tequila on the rocks with some contreau and lime. overall pros: kids pools, activities, pools overall cons: slow bar service, beach is okay but not 'cancun nice' since it's built on rock and I assume the sand is trucked in. The ocean floor can be rocky depending where you go, so water shoes would have been nice.


    EVALUATION

    Round Indicators

    • october 10 2018
    • Denver, Colorado
    • Family

    emmilner

    “october stay”


    very good service and very helpful staff. Need to have better access for money exchange. Need more info on trips and excursions at the hotel. The staff at the restaurants were excellent. The housekeeping staff was also excellent.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Tropical was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    EVALUATION

    Round Indicators

    • october 8 2018
    • Province of Barcelona, Spain
    • Friends getaway

    echristie20

    “Barcelo Tropical”


    Deysi Ixba was a great waiter. She provided prompt attention for our drink recommendations. She displayed wonderful customer service and was what any customer would want in a waitress. She definitely enriched our stay.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.

    EVALUATION

    Round Indicators

    • october 7 2018
    • Couples

    oscarrosiles

    “Awesome vacation at the Barcelo Maya Resort”


    My wife and I enjoyed every minute that we spent at the Barceló Maya resort. The food, pools, beach, entertainment and everything else that is in the resort is amazing. The staff members within the resort are the best we have interacted in comparison to all other resorts we have previously visited.I would definitely recommend this resort to anyone that is looking to enjoy all of the amenities that a week established resort can offer.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.

    EVALUATION

    Round Indicators

    • october 6 2018
    • Family

    Luis C

    “Barcelo Riviera Maya.”


    Marcos Sanchez did a great job servicing people at the seafood bugfett. Great location, great food. Fun for everyone. I’ve been to cancun and Reviera Maya and this is by far the best one yet. I would recommend it


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear, Luis C Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. Finally, we would like to express our sincerest gratitude for your kind words toward our waiting staff as they strive to deliver an excellent service at all times to ensure our guests fully enjoy their dining expériences among us. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best Regards, The Management of Barcelo.

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