Barcelo.com

View the offers

Your hotel

Discover the benefits

And you

I want to join my Barceló
Join
Barceló Hotel Beach Maya Tropical
;
map

Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  

How do I get to the hotel?

T + 52 984 8 75 1500

tropical.beach@barcelo.com

Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Tropical

4.5/5 Round Indicators
| 6000 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

Round Indicators

Rooms

Round Indicators

Cleaning

Round Indicators

Service

Comments

Excellent

60% Complete

3651

Very good

23% Complete

1410

Average

8% Complete

496

Poor

4% Complete

259

Very poor

3% Complete

184

Filter by

Sort by

    Round Indicators
    TravelerVal88 Maryland. 12/10/2018 Family

    “Good and bad”

    I will start from what was excellent: - Great pools with a lot of pool chairs. I liked that the pools were not just for leisure, but you could also do laps or play active games there. I wish people did not drop plastic into the pools, but it’s a complaint to the guests, not to Barceló. - Very good breakfast, and the desert chef is amazing. I don’t typically eat sweets, but here I could not say no to some of the creations. - Beautiful grounds. They had one of the best Christmas decorations I’ve seen. - Close proximity of the mall and souvenir stores. - Friendly and helpful people. Now the bad part: - Smelly and outdated room. I won’t say all of them are bad, but my room was. The a/c was working all the time, and the room still smelled wet. The bathtub had peeled paint and mold on it. - WiFi at the bar or mall three hours a day, in room WiFi can be purchased. This was like going back in time. No free WiFi on the grounds! - Drinks were watered down, meat and fish dishes tasted like cardboard. - The beach was not horrible, but it’s a concrete beach with a thin layer of sand on it. The beach was not cleaned at all the first two days. There are no umbrellas, just the palm trees that create a little bit of shade. The sea entrance is decent, but there are still rocks on the way. Overall rating... I wish the issues could be fixed, then it would be a solid 5 star hotel.
    See full review

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     We would like to thank you for choosing Barceló Maya Tropical to spend your vacations and for the feedback of your recent holiday experience. Guest satisfaction is our number one goal and we are happy our hotel and staff were able to meet all your needs during your stay, we also have taken note of your various constructive comments and please be assured that we value all our guests, your feedback to be of utmost importance to us. Looking forward to having you as our guest again in the near future. The Management.

    Round Indicators
    FarAway17272507458 New Westminster, Canada. 12/10/2018 Family

    “Third stay at barcelo maya!”

    We go back because it offers good value. All amenities are available, staff is friendly. Safe and clean environment. Clean rooms. Buffets are good. Several other restaurants available. Great pool setup, clean beaches. Beds could be a bit more comfortable and wifi needs to be better, but overall very worthwhile and we will be going back.
    See full review

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Thank you very much for sharing this great review of your recent stay at Barceló Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. The Management.

    Round Indicators
    paradise111111 12/08/2018 Couples

    “BRAVO BARCELO TROPICAL !”

    Bravo Barcelo! This is a long review, but it will help future travelers! Thank you to Jesus’ Christo (Jesus Christ) for another wonderful opportunity to appreciate the Mexican people! Barcelo did everything 100% right – thanks to all of the wonderful dedicated employees! Very difficult to find any complaints. This was our second visit to the Tropical; we are planning to return next year, and telling our friends and family about the Barcelo. Bravo Barcelo! Many Barcelo employees have been there long term – Barcelo treats their employees with respect! These workers are very conscientious and hardworking! Sadly, many visitors do not tip the employee’s for great service! It is a very large resort and expect to do a lot of walking, which we do not mind - helps to burn the calories after all the food. We walked 5-7 miles per day. A large sidewalk joins all 5 resorts together for easy walking along the beach. Barcelo is in the process of building a massive adult only section. Can’t wait to see it, when completed! We only saw 2 squirrels; one Cote; no iguana’s and no salamanders! Barcelo has it under control. Christmas at Barcelo Barcelo turned on the lights for all of its Christmas decorations on December 1st, and started playing Christmas music throughout the resort. Two themes for the price of one! Beautiful, and we will never forget! See attached pictures. Check-in/Room Check-in at the front desk went smooth and efficient - thank you to Brenda and Santos! A few days later, we thanked Angel C. the front desk reception, and Luis G., the Subdirector - for the efficiency of all employees. Both Angel and Luis were very gracious and truly willing to please their guests. Room was well maintained by our maid. Small refrigerator did not work. We called front desk, and it was replaced within the hour. Employee’s All of the employees are hardworking people and it is impossible to mention them all. The following employees stood out amongst the rest. Jorge at Santa Fe Steak; Marco Cardenas at Palmeras Tropical Restaurant was attentive, always remembered our names, and made it personal showing that he cared; Ana at the Colonial Piano bar quick and efficient; Luis Vasquez at Caribe buffet, funny, efficient and always smiling; (see attached pictures of these employees). Noe Tropical lunch buffet very attentive and courteous; Miguel the bellman was very thorough; Manual (manager) at the Santa Fe Steak House going table to table to check on his guests; Joel and David at Caribe breakfast buffet very efficient; Moses, Capri restaurant; Santiago Marenorstum, attentive and always courteous, and Sarinel, works hard and always smiling; Carlos Mariachi restaurant always checking on us to see if we needed anything; Carlos Tropical pool bar remembered our drinks. Activities There is so much to do, that it is impossible to take it all in. Water parks for the children; dedicated area for surfing and/or boogie boarding (extra cost); Barcelo is in the process of building their own zip line within the resort; centrally located plaza where the Mexicans sell their various products;. Barcelo has their own shopping mall and massive in size, with shops, large sports bar, bowling lanes (extra cost); restaurants etc all centrally located. Two theatres for evening entertainment. Dive shop; kayaks; ocean activities; Dolphin show, and swimming with the dolphins….and much more. Casino and convention center. No need to go outside of the resort, Barcelo has it all! Pool and Beach Chairs You do not have to worry about getting up early to get beach or pool chairs – availability everywhere and anytime! Ocean and pools are gorgeous and well maintained. Landscaping and grounds are immaculate! Ocean was warm compared to the pool. Abundant fish to see in the ocean, and sea turtles as well. Food Always enough selection of food at the buffets. Caribe buffet was much nicer, and seemed to have more of a selection. Santa Fe Steakhouse was our favorite thanks to Jorge, and the Tokyo in the shopping mall was wonderful. Fitness Center The fitness center is a large state of the art facility, and only a few years old. Barcelo goes the extra step with Purell wipes to clean the machines after use. Aerobics, weights, machines; speed biking etc…
    See full review

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear paradise111111 Thank you very much for sharing this great review of your recent stay at Barceló Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your wellbeing whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations and installations at all times, our entertainment team with their enthusiasm and energy, inviting our guests to take part into the lively sports and leisure activities throughout the day and our Mini Club team, with their kindness and professionalism taking care of our little guests and ensuring that they have a nice time and bring back home good memories of their holidays among us. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. The Management

    Round Indicators
    Colleen B East St Paul. 12/07/2018 Friends getaway

    “Most wonderful resort in the Riviera Maya”

    Have been going to the Barcelo Tropical Resort for the past 10 years and would not consider any other resort. Excellent service, food, accommodations & location. Staff is friendly& helpful. Lots of activities and restaurants/ buffets on the Barcelo property.
    See full review

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear Colleen B Thank you very much for sharing this great review of your recent stay at Barceló Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. The Management.

    Round Indicators
    Roxane P 12/07/2018

    “Spinning classes with Javier very good!”

    Thanks Javier for the spinning classes and the zumba, very dynamic, great way to start the day. One of the highlights of my trip. The gym is a super nice one, quality machines, very clean, well decorated. The spa is impressive too, worth the price. The resort is very nice and waiters friendly.
    See full review

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear Roxane P Thank you very much for sharing this great review of your recent stay at Barceló Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. The Management

    EVALUATION

    Round Indicators
    • december 10 2018
    • Maryland
    • Family

    TravelerVal88

    “Good and bad”

    I will start from what was excellent: - Great pools with a lot of pool chairs. I liked that the pools were not just for leisure, but you could also do laps or play active games there. I wish people did not drop plastic into the pools, but it’s a complaint to the guests, not to Barceló. - Very good breakfast, and the desert chef is amazing. I don’t typically eat sweets, but here I could not say no to some of the creations. - Beautiful grounds. They had one of the best Christmas decorations I’ve seen. - Close proximity of the mall and souvenir stores. - Friendly and helpful people. Now the bad part: - Smelly and outdated room. I won’t say all of them are bad, but my room was. The a/c was working all the time, and the room still smelled wet. The bathtub had peeled paint and mold on it. - WiFi at the bar or mall three hours a day, in room WiFi can be purchased. This was like going back in time. No free WiFi on the grounds! - Drinks were watered down, meat and fish dishes tasted like cardboard. - The beach was not horrible, but it’s a concrete beach with a thin layer of sand on it. The beach was not cleaned at all the first two days. There are no umbrellas, just the palm trees that create a little bit of shade. The sea entrance is decent, but there are still rocks on the way. Overall rating... I wish the issues could be fixed, then it would be a solid 5 star hotel.

    The hotel has answered

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    We would like to thank you for choosing Barceló Maya Tropical to spend your vacations and for the feedback of your recent holiday experience. Guest satisfaction is our number one goal and we are happy our hotel and staff were able to meet all your needs during your stay, we also have taken note of your various constructive comments and please be assured that we value all our guests, your feedback to be of utmost importance to us. Looking forward to having you as our guest again in the near future. The Management.

    EVALUATION

    Round Indicators
    • december 10 2018
    • New Westminster, Canada
    • Family

    FarAway17272507458

    “Third stay at barcelo maya!”

    We go back because it offers good value. All amenities are available, staff is friendly. Safe and clean environment. Clean rooms. Buffets are good. Several other restaurants available. Great pool setup, clean beaches. Beds could be a bit more comfortable and wifi needs to be better, but overall very worthwhile and we will be going back.

    The hotel has answered

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Thank you very much for sharing this great review of your recent stay at Barceló Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. The Management.

    EVALUATION

    Round Indicators
    • december 8 2018
    • Couples

    paradise111111

    “BRAVO BARCELO TROPICAL !”

    Bravo Barcelo! This is a long review, but it will help future travelers! Thank you to Jesus’ Christo (Jesus Christ) for another wonderful opportunity to appreciate the Mexican people! Barcelo did everything 100% right – thanks to all of the wonderful dedicated employees! Very difficult to find any complaints. This was our second visit to the Tropical; we are planning to return next year, and telling our friends and family about the Barcelo. Bravo Barcelo! Many Barcelo employees have been there long term – Barcelo treats their employees with respect! These workers are very conscientious and hardworking! Sadly, many visitors do not tip the employee’s for great service! It is a very large resort and expect to do a lot of walking, which we do not mind - helps to burn the calories after all the food. We walked 5-7 miles per day. A large sidewalk joins all 5 resorts together for easy walking along the beach. Barcelo is in the process of building a massive adult only section. Can’t wait to see it, when completed! We only saw 2 squirrels; one Cote; no iguana’s and no salamanders! Barcelo has it under control. Christmas at Barcelo Barcelo turned on the lights for all of its Christmas decorations on December 1st, and started playing Christmas music throughout the resort. Two themes for the price of one! Beautiful, and we will never forget! See attached pictures. Check-in/Room Check-in at the front desk went smooth and efficient - thank you to Brenda and Santos! A few days later, we thanked Angel C. the front desk reception, and Luis G., the Subdirector - for the efficiency of all employees. Both Angel and Luis were very gracious and truly willing to please their guests. Room was well maintained by our maid. Small refrigerator did not work. We called front desk, and it was replaced within the hour. Employee’s All of the employees are hardworking people and it is impossible to mention them all. The following employees stood out amongst the rest. Jorge at Santa Fe Steak; Marco Cardenas at Palmeras Tropical Restaurant was attentive, always remembered our names, and made it personal showing that he cared; Ana at the Colonial Piano bar quick and efficient; Luis Vasquez at Caribe buffet, funny, efficient and always smiling; (see attached pictures of these employees). Noe Tropical lunch buffet very attentive and courteous; Miguel the bellman was very thorough; Manual (manager) at the Santa Fe Steak House going table to table to check on his guests; Joel and David at Caribe breakfast buffet very efficient; Moses, Capri restaurant; Santiago Marenorstum, attentive and always courteous, and Sarinel, works hard and always smiling; Carlos Mariachi restaurant always checking on us to see if we needed anything; Carlos Tropical pool bar remembered our drinks. Activities There is so much to do, that it is impossible to take it all in. Water parks for the children; dedicated area for surfing and/or boogie boarding (extra cost); Barcelo is in the process of building their own zip line within the resort; centrally located plaza where the Mexicans sell their various products;. Barcelo has their own shopping mall and massive in size, with shops, large sports bar, bowling lanes (extra cost); restaurants etc all centrally located. Two theatres for evening entertainment. Dive shop; kayaks; ocean activities; Dolphin show, and swimming with the dolphins….and much more. Casino and convention center. No need to go outside of the resort, Barcelo has it all! Pool and Beach Chairs You do not have to worry about getting up early to get beach or pool chairs – availability everywhere and anytime! Ocean and pools are gorgeous and well maintained. Landscaping and grounds are immaculate! Ocean was warm compared to the pool. Abundant fish to see in the ocean, and sea turtles as well. Food Always enough selection of food at the buffets. Caribe buffet was much nicer, and seemed to have more of a selection. Santa Fe Steakhouse was our favorite thanks to Jorge, and the Tokyo in the shopping mall was wonderful. Fitness Center The fitness center is a large state of the art facility, and only a few years old. Barcelo goes the extra step with Purell wipes to clean the machines after use. Aerobics, weights, machines; speed biking etc…

    The hotel has answered

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear paradise111111 Thank you very much for sharing this great review of your recent stay at Barceló Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your wellbeing whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations and installations at all times, our entertainment team with their enthusiasm and energy, inviting our guests to take part into the lively sports and leisure activities throughout the day and our Mini Club team, with their kindness and professionalism taking care of our little guests and ensuring that they have a nice time and bring back home good memories of their holidays among us. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. The Management

    EVALUATION

    Round Indicators
    • december 7 2018
    • East St Paul
    • Friends getaway

    Colleen B

    “Most wonderful resort in the Riviera Maya”

    Have been going to the Barcelo Tropical Resort for the past 10 years and would not consider any other resort. Excellent service, food, accommodations & location. Staff is friendly& helpful. Lots of activities and restaurants/ buffets on the Barcelo property.

    The hotel has answered

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear Colleen B Thank you very much for sharing this great review of your recent stay at Barceló Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. The Management.

    EVALUATION

    Round Indicators
    • december 7 2018

    Roxane P

    “Spinning classes with Javier very good!”

    Thanks Javier for the spinning classes and the zumba, very dynamic, great way to start the day. One of the highlights of my trip. The gym is a super nice one, quality machines, very clean, well decorated. The spa is impressive too, worth the price. The resort is very nice and waiters friendly.

    The hotel has answered

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear Roxane P Thank you very much for sharing this great review of your recent stay at Barceló Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. The Management

    Close 

    Specify a hotel, destination or theme

      Select a hotel, destination or theme
      Select a hotel or destination

    Back Find a hotel

    Latin America/Caribbean

    Europe

    Africa/Middle East

    Hotels in Costa Rica

    Select Costa Rica

    Hotels in Mexico

    Select Mexico

    Hotels in Panamá

    Select Panamá

    Hotels in Spain

    Select Spain

    Hotels in Germany

    Select Germany

    Hotels in Czech Republic

    Select Czech Republic

    Hotels in Portugal

    Select Portugal

    Hotels in Morocco

    Select Morocco

    See map

    Take me from

    ALL A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Z