Barceló Hotel Beach  Maya Tropical
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Tropical

4.5/5 Round Indicators
| 5914 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

61% Complete

3608

Very good

23% Complete

1389

Average

8% Complete

485

Poor

4% Complete

254

Very poor

3% Complete

178

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    Round Indicators
    CristaJoy Muscatine, Iowa. 11/14/2018 Family

    “We'd go back tomorrow!”

    We loved out stay at Barcelo Maya Tropical Resort! We'd go back tomorrow if we could! The room was great! The staff was friendly! The beach was amazing!!!! The food was excellent! We loved everything about our stay except for how short it was!
    Round Indicators
    davidnL120GO 11/14/2018 Couples

    “Fantastic”

    Absolutely fantastic place, staff very friendly. It is a big resort but gives you lots to do throughout your stay. Really recommend santa Fe and Tokyo restaurants for us the best on the resort. Beach is lovely and great for snorkeling with loads of free non motorized water sports, can seem busy at times but no issues with getting a lounger round the pool or beach
    Round Indicators
    Marlene F Hialeah, Florida. 11/12/2018 Couples

    “Amazing”

    Elegance professional cleaning and the restaurant amazing the pool the beach the entertainment everything was unforgettable we whant to combat with all the family members. Thanks for everything and see you soon.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear, Marlene F Thank you very much for sharing this great review of your recent stay at Barceló Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Best Regards, The Managament of Barcelo.

    Round Indicators
    Maps18878616600 Shawnee, Kansas. 11/09/2018 Couples

    “4th time”

    We love the location and the staff is always helpful whether at reception, pool, buffet or restaurants. My wife and I travel with a group of friends each year to Barcelo. The resort is kept in great condition from grounds keeping to room cleanliness.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear, Maps18878616600 Firstly we would like to thank you for choosing our Barceló Tropical hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. Best Regards, The Management of Barcelo.

    Round Indicators
    _mark_kennedy2 Accrington, United Kingdom. 11/08/2018 Family

    “Great hotel but ASK for a receipt when paying room charges!”

    We've just come back from a 2 week stay at this hotel & had a great time apart from one incident that spoiled it for me! I bought a ball for our lad from one of the shops in the hotel & you can't pay cash so you have to pay by credit/debit card or charge it to your room which we did (it cost 430 pesos which is about £17 for something that costs about £2 at home!!!) I paid for it the next day but WASN'T given a receipt & heard nothing more about it until 3 days later when one of the receptionists said we still owed for the ball & she was told that it'd already been paid.This went on for almost a week when I finally had enough & went to see our Thomas Cook Rep but he was wasn't there,it turned out that he'd moved to another resort & his replacement wasn't coming until Tuesday which was of no use to us as we were leaving on Sunday! Anyhow when we checked out,we didn't have to pay the 430 pesos (again) but if the hotel would've charged us,we WOULD have had to pay it as our Rep said that if you can't pay your room charges then the hotel will call the police & they throw you in Jail so to avoid what we went through PLEASE ASK FOR A RECEIPT for everything as they WON'T give you one! The hotel itself is superb & we were in the Yucatan block which was right next to the pool with the beach a stones throw away as was the Theatre.The buffet restaurants are great with a wide choice of food so you will never go hungry & the snack bars ok too.We went to 4 of the A La Carte restaurants which were really nice especially the Steak House! We struggled for change to tip people as we only had 500,200 & 100 peso notes so I would recommend that you take US dollars & 1 dollar or 20 pesos is the norm.Wi Fi is only free between 10am-1pm every day at The Mall so if you want it in your room or by the pool it costs 34 US dollars a week which isn't the end of the world but you'd think it would be free in an all inclusive resort.There is also an Eco Tax that you have to pay which was 280 pesos for 2 weeks before you leave,we paid straight away when we checked in but again WASN'T given a receipt for! The Barcelo Maya Tropical is a great hotel that we'd happily go back to again so don't let our bad experience with the room charges put you off,just get receipts for everything that you've bought & you'll be ok!

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear, _mark_kennedy2 Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Tropical We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, The Management of Barcelo.

    EVALUATION

    Round Indicators

    • november 14 2018
    • Muscatine, Iowa
    • Family

    CristaJoy

    “We'd go back tomorrow!”


    We loved out stay at Barcelo Maya Tropical Resort! We'd go back tomorrow if we could! The room was great! The staff was friendly! The beach was amazing!!!! The food was excellent! We loved everything about our stay except for how short it was!


    EVALUATION

    Round Indicators

    • november 14 2018
    • Couples

    davidnL120GO

    “Fantastic”


    Absolutely fantastic place, staff very friendly. It is a big resort but gives you lots to do throughout your stay. Really recommend santa Fe and Tokyo restaurants for us the best on the resort. Beach is lovely and great for snorkeling with loads of free non motorized water sports, can seem busy at times but no issues with getting a lounger round the pool or beach


    EVALUATION

    Round Indicators

    • november 12 2018
    • Hialeah, Florida
    • Couples

    Marlene F

    “Amazing”


    Elegance professional cleaning and the restaurant amazing the pool the beach the entertainment everything was unforgettable we whant to combat with all the family members. Thanks for everything and see you soon.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear, Marlene F Thank you very much for sharing this great review of your recent stay at Barceló Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Best Regards, The Managament of Barcelo.

    EVALUATION

    Round Indicators

    • november 9 2018
    • Shawnee, Kansas
    • Couples

    Maps18878616600

    “4th time”


    We love the location and the staff is always helpful whether at reception, pool, buffet or restaurants. My wife and I travel with a group of friends each year to Barcelo. The resort is kept in great condition from grounds keeping to room cleanliness.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear, Maps18878616600 Firstly we would like to thank you for choosing our Barceló Tropical hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. Best Regards, The Management of Barcelo.

    EVALUATION

    Round Indicators

    • november 8 2018
    • Accrington, United Kingdom
    • Family

    _mark_kennedy2

    “Great hotel but ASK for a receipt when paying room charges!”


    We've just come back from a 2 week stay at this hotel & had a great time apart from one incident that spoiled it for me! I bought a ball for our lad from one of the shops in the hotel & you can't pay cash so you have to pay by credit/debit card or charge it to your room which we did (it cost 430 pesos which is about £17 for something that costs about £2 at home!!!) I paid for it the next day but WASN'T given a receipt & heard nothing more about it until 3 days later when one of the receptionists said we still owed for the ball & she was told that it'd already been paid.This went on for almost a week when I finally had enough & went to see our Thomas Cook Rep but he was wasn't there,it turned out that he'd moved to another resort & his replacement wasn't coming until Tuesday which was of no use to us as we were leaving on Sunday! Anyhow when we checked out,we didn't have to pay the 430 pesos (again) but if the hotel would've charged us,we WOULD have had to pay it as our Rep said that if you can't pay your room charges then the hotel will call the police & they throw you in Jail so to avoid what we went through PLEASE ASK FOR A RECEIPT for everything as they WON'T give you one! The hotel itself is superb & we were in the Yucatan block which was right next to the pool with the beach a stones throw away as was the Theatre.The buffet restaurants are great with a wide choice of food so you will never go hungry & the snack bars ok too.We went to 4 of the A La Carte restaurants which were really nice especially the Steak House! We struggled for change to tip people as we only had 500,200 & 100 peso notes so I would recommend that you take US dollars & 1 dollar or 20 pesos is the norm.Wi Fi is only free between 10am-1pm every day at The Mall so if you want it in your room or by the pool it costs 34 US dollars a week which isn't the end of the world but you'd think it would be free in an all inclusive resort.There is also an Eco Tax that you have to pay which was 280 pesos for 2 weeks before you leave,we paid straight away when we checked in but again WASN'T given a receipt for! The Barcelo Maya Tropical is a great hotel that we'd happily go back to again so don't let our bad experience with the room charges put you off,just get receipts for everything that you've bought & you'll be ok!


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear, _mark_kennedy2 Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Tropical We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, The Management of Barcelo.

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