Barceló Hotel Beach  Maya Tropical
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Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Tropical

4.5/5 Round Indicators
| 5811 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Excellent

60% Complete

3535

Very good

23% Complete

1374

Average

8% Complete

481

Poor

4% Complete

247

Very poor

2% Complete

174

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    Round Indicators
    Haeger L San Antonio, United States. 09/19/2018 Family

    “Barcelo Maya Tropical”

    5th trip to the Barcelo and loved it as always. Such a great, relaxing trip. Excellent service, beautiful properties, great food. What's not to love? Our only question was "Where are all the iguanas?"
    Round Indicators
    bnharrison Newburgh, Indiana. 09/18/2018 Couples

    “Fabulous resort”

    The resort is beautiful, our upgraded room/view was amazing. The servers were very friendly and courteous, especially Jose Villarreal, whom took care of us on both our June vacation and September vacation. The food was wonderful with so many different options. The only cons were the check in and check out processes were a bit lengthy. They need more staff at the front desk. There were also a few minor cosmetic issues in our room, for example there was a large chunk of tile missing from one of the wall tiles in the bathroom. Also we had a lot of trouble with our key card to our room, and the door to the balcony was very heavy and difficult to move. All things considered we would rate this resort 8.5/10:)
    Round Indicators
    Mara_120286 New York City, New York. 09/17/2018 Family

    “Traveling with 18 month old.”

    We picked this resort because we wanted to be away from the cancun area and needed an all inclusive stay. We were very happy with our stay at Barcelo Tropical. Our little one had an amazing time on the resort.

    BMAYAFASEII, Propietario at Barcelo Maya Tropical, responded to this review
     Dear, Mara_120286 Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. Best Regards, The management of Barcelo.

    Round Indicators
    Amy L 09/16/2018 Family

    “Nice visit”

    This is our second time traveling to the resort. The grounds are beautiful and well kept. The pools seem endless. The beach is breathtaking. A little rocky in spots but not a deal breaker by any means and I am a beach person. Customer service is excellent. Our breakfast and sometimes lunch waiter was Alfredo Bacab. He was amazing!!! He remembered all of our preferences and even when we were checking out. Ask for him if you go. Also, don't miss out on the Italian Restaurant. Wonderful service and food. 4 of us went to the spa and had a wonderful experience. The hydrotherapy with the massage was over the top. Miriam was my massage therapist and my friend had Jazmine. Both allowed us to have a relaxing experience.

    BMAYAFASEII, Propietario at Barcelo Maya Tropical, responded to this review
     Dear, Amy L Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success And we are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, The Management of Barcelo.

    Round Indicators
    Pathfinder795816 09/16/2018 Friends getaway

    “Carol”

    Beautiful hotel beach and pools. Rooms average but smell of damp. Food excellent. Wifi charges very expensive. Prices in spa extortinate wash and blow 85 dollars but Dayanna was lovely who done my hair very professional.

    BMAYAFASEII, Propietario at Barcelo Maya Tropical, responded to this review
     Dear, Pathfinder795816 Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success And we are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, The Management of Barcelo.

    EVALUATION

    Round Indicators

    • september 19 2018
    • San Antonio, United States
    • Family

    Haeger L

    “Barcelo Maya Tropical”


    5th trip to the Barcelo and loved it as always. Such a great, relaxing trip. Excellent service, beautiful properties, great food. What's not to love? Our only question was "Where are all the iguanas?"


    EVALUATION

    Round Indicators

    • september 18 2018
    • Newburgh, Indiana
    • Couples

    bnharrison

    “Fabulous resort”


    The resort is beautiful, our upgraded room/view was amazing. The servers were very friendly and courteous, especially Jose Villarreal, whom took care of us on both our June vacation and September vacation. The food was wonderful with so many different options. The only cons were the check in and check out processes were a bit lengthy. They need more staff at the front desk. There were also a few minor cosmetic issues in our room, for example there was a large chunk of tile missing from one of the wall tiles in the bathroom. Also we had a lot of trouble with our key card to our room, and the door to the balcony was very heavy and difficult to move. All things considered we would rate this resort 8.5/10:)


    EVALUATION

    Round Indicators

    • september 17 2018
    • New York City, New York
    • Family

    Mara_120286

    “Traveling with 18 month old.”


    We picked this resort because we wanted to be away from the cancun area and needed an all inclusive stay. We were very happy with our stay at Barcelo Tropical. Our little one had an amazing time on the resort.


    BMAYAFASEII, Propietario at Barcelo Maya Tropical, responded to this review
    Dear, Mara_120286 Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. Best Regards, The management of Barcelo.

    EVALUATION

    Round Indicators

    • september 16 2018
    • Family

    Amy L

    “Nice visit”


    This is our second time traveling to the resort. The grounds are beautiful and well kept. The pools seem endless. The beach is breathtaking. A little rocky in spots but not a deal breaker by any means and I am a beach person. Customer service is excellent. Our breakfast and sometimes lunch waiter was Alfredo Bacab. He was amazing!!! He remembered all of our preferences and even when we were checking out. Ask for him if you go. Also, don't miss out on the Italian Restaurant. Wonderful service and food. 4 of us went to the spa and had a wonderful experience. The hydrotherapy with the massage was over the top. Miriam was my massage therapist and my friend had Jazmine. Both allowed us to have a relaxing experience.


    BMAYAFASEII, Propietario at Barcelo Maya Tropical, responded to this review
    Dear, Amy L Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success And we are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, The Management of Barcelo.

    EVALUATION

    Round Indicators

    • september 16 2018
    • Friends getaway

    Pathfinder795816

    “Carol”


    Beautiful hotel beach and pools. Rooms average but smell of damp. Food excellent. Wifi charges very expensive. Prices in spa extortinate wash and blow 85 dollars but Dayanna was lovely who done my hair very professional.


    BMAYAFASEII, Propietario at Barcelo Maya Tropical, responded to this review
    Dear, Pathfinder795816 Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success And we are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, The Management of Barcelo.

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.