Barceló Hotel Beach  Maya Tropical
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Barceló Maya Tropical

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos Prizes and Awards

Guest reviews.

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Barceló Maya Tropical

4.5/5 Round Indicators
| 5496 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

61% Complete

3386

Very good

23% Complete

1310

Average

7% Complete

436

Poor

3% Complete

218

Very poor

2% Complete

146

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    Round Indicators
    mjhl new york. 06/24/2018 Family

    “Family vacation at Barcelo Tropical!”

    Went to Barcelo during the week of Memorial Day with 10 other family members. Booked 5 rooms, 3 with double and 2 with king, all premium level and were given rooms at Barcelo Tropical….Bedding not as requested…adult mother and adult son sharing a king bed and 3 people in room with one king ??? Not acceptable! However they did put their version of a twin bed (floor model) in the room for 3, and promised an upgrade on Wed, which once Wed came we declined for we were all settled and the room they were going to upgraded to was not oceanfront and was a longer distance away from all the other rooms. Premium Level: worth it!!! Spa entrance once a day to use sauna, steam room, Turkish baths and whirlpool, wifi to stay in touch with each other during the day, no extra charges for our room service, a great selection of beverages in our room. All rooms were oceanfront rooms…not oceanview but still a nice view. Rooms: very clean and our housekeeper Virginia did a great job and you could see she took pride in providing guests with a very clean room. When you are on ground level the musty smell is more prevalent, most likely because of the tropical environment, however in time you get used to it. Hotel: very nice….great layout easy to get to all at the Tropical and Colonial but a further walk to visit the Caribe. For the 5 days it costs about $200 to rent a small stylish scooter and mom was able keep up with all the kids and grandkids! The grounds are immaculately kept as well as the pool area. Family games of darts, water volleyball, water polo. Plenty of shade under the awnings or under the palm trees at the beach. Security: felt very safe at this hotel. Two nights during the week there were loud people whistling and carrying on the grounds outside of our rooms (between 11-2:30 am) . We called security 3 times that night and then things finally settled down. The second night we called security the first time, but it was not effective, so the second time we were not so nice on our call! Room Service: Almost each morning we would order coffee, spa parfait (fresh fruit, yogurt granola)and muffins… If you like shrimp…the shrimp cocktail is a must! Wait time was anywhere from ½ hr and longer! Food: Nothing spectacular….very average food. Best buffet was breakfast. Made reservations in a specialty restaurant each night…know which one you want when you get there and make reservations upon check in. Since we had 11 people we had to dine between 5:30-6:30 each night if we wanted to eat together, but that didn’t mean we were all at one table (even when we requested). Tokyo was the restaurant we had the most fun in….Carlos, our Hibachi Chef, was fun and entertaining, and I believe he thought our group was too! Pool Bar/Beverages: The bartenders at the pool bar at the Tropical need to be more attentive…the just plain ignore you and can’t seem to handle waiting on more than one person at a time. We strolled over to Caribe one afternoon and the bartenders were much better there. You need to ask for the premium liquor you want otherwise you’ll get what they give you….They have two types of champagne and we preferred the lighter colored one! Bottled water is available everywhere. Finally…A must do is a private photo session with Passion Photo…ext 5502 Ask to have Eugene as your photographer . It is a free 1 hour session at a location of your choice on the property (or they can choose) and the pictures are only $20 and are beautifully done! You won’t regret it!
    Round Indicators
    chadkipi Weatherford, Texas. 06/23/2018 Couples

    “Everything We Expected and More”

    We have stayed at the Barcelo Beach once before and were so impressed by the property we just had to come again to make sure it wasn't just a fluke. It wasn't! The grounds and the buildings are the first thing you see upon entering and they are pristine. Fountains, flora and fauna abounding. It's spectacular. The lobby is clean and smells so incredible with the largest Lily center pieces Ive ever seen. The dining has so much to choose from its probably the biggest challenge of the week. The food is great, the service is professional and attentive. The pools are insanely huge. Its our favorite part of the hotel actually. We loved just soaking up the rays, people watching and even a game of catch in between shots and beers. The beach is beautiful as well. It has its moments of course, rocks in some places, seaweed on seasonal mishaps but thats to be expected. Its the ocean. Still didn't stop us from enjoying the sunsets or evening walks along the shore. The room was good. Cool during the day and cooler at night. Its just the room we showered in, changed for dinner in and slept. We didn't make the trip about the room. Iguanas, birds, crabs crawling across the paths, etc. All things you don't see everyday was what made the trip. We will always come back to the Barcelo Maya
    Round Indicators
    Mariopowell1 Suffolk, Virginia. 06/23/2018 Friends getaway

    “BEST VACATION EVER!!!!!!!!”

    This was my first time out of the country I went with 3 of my best friends who had previously stayed at the Iborstar restort, and they felt like it was just like the Iborstar but with better drinks. We were there for 8 days, 5 of those days it was raining but there was so much to do at the resort that it did not bother us that much. The staff was so kind and made sure that we were always take care of. Juan Duarte was one of the best bartenders at the tropical pool everyday I always made sure to find Juan. Martha Cordova was so sweet. Arantza Rebolledo was one of the activity people and everyday she made all the ativites so much fun especially zumba. The nice thing about My and my friends were hoping that we could find a chain to always stay at and I think the Barceló chain will be that hotel.
    Round Indicators
    yleontieff Roseville, California. 06/22/2018 Family

    “very enjoyable experience”

    delicious and huge variety of food at the buffets and restaurants, friendly and helpful staff, definitely a great vacation with all inclusive food (no shopping or cooking or cleaning dishes for the wife)...she loved it..beach and pools were less than 5 minute walk from our room, gotta love it, we had king bed and a sleeper coach for 3 people, sleeper coach not too comfortable and late night outside noise was loud with late shows and music playing in theater bar late night but got plenty of sleep anyway for our 10 day vacation, free shows were very entertaining with great music, singing and dancing

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear yleontieff, We would like to thank you for choosing Barceló Maya Tropical to spend your vacations and for the feedback of your recent holiday experience. Guest satisfaction is our number one goal and we are happy our hotel and staff were able to meet all your needs during your stay, we also have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us. Looking forward to having you as our guest again in the near future. The Management.

    Round Indicators
    palmerann0204 Cheltenham, United Kingdom. 06/21/2018 Couples

    “June 2018”

    Lovely complex and holiday- despite having 5 days of nearly non stop torrential rain. Staff very polite, helpful and caring. Buffet food lovely selection, something for everyone. Drinks if you drink cocktails go out with a few recipes as we found only bar with cocktail menu, but staff would mix together anything you asked for.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear palmerann0204, Thank you very much for sharing this great review of your recent stay at Barceló Maya Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. The Management.

    EVALUATION

    Round Indicators

    • june 24 2018
    • new york
    • Family

    mjhl

    “Family vacation at Barcelo Tropical!”


    Went to Barcelo during the week of Memorial Day with 10 other family members. Booked 5 rooms, 3 with double and 2 with king, all premium level and were given rooms at Barcelo Tropical….Bedding not as requested…adult mother and adult son sharing a king bed and 3 people in room with one king ??? Not acceptable! However they did put their version of a twin bed (floor model) in the room for 3, and promised an upgrade on Wed, which once Wed came we declined for we were all settled and the room they were going to upgraded to was not oceanfront and was a longer distance away from all the other rooms. Premium Level: worth it!!! Spa entrance once a day to use sauna, steam room, Turkish baths and whirlpool, wifi to stay in touch with each other during the day, no extra charges for our room service, a great selection of beverages in our room. All rooms were oceanfront rooms…not oceanview but still a nice view. Rooms: very clean and our housekeeper Virginia did a great job and you could see she took pride in providing guests with a very clean room. When you are on ground level the musty smell is more prevalent, most likely because of the tropical environment, however in time you get used to it. Hotel: very nice….great layout easy to get to all at the Tropical and Colonial but a further walk to visit the Caribe. For the 5 days it costs about $200 to rent a small stylish scooter and mom was able keep up with all the kids and grandkids! The grounds are immaculately kept as well as the pool area. Family games of darts, water volleyball, water polo. Plenty of shade under the awnings or under the palm trees at the beach. Security: felt very safe at this hotel. Two nights during the week there were loud people whistling and carrying on the grounds outside of our rooms (between 11-2:30 am) . We called security 3 times that night and then things finally settled down. The second night we called security the first time, but it was not effective, so the second time we were not so nice on our call! Room Service: Almost each morning we would order coffee, spa parfait (fresh fruit, yogurt granola)and muffins… If you like shrimp…the shrimp cocktail is a must! Wait time was anywhere from ½ hr and longer! Food: Nothing spectacular….very average food. Best buffet was breakfast. Made reservations in a specialty restaurant each night…know which one you want when you get there and make reservations upon check in. Since we had 11 people we had to dine between 5:30-6:30 each night if we wanted to eat together, but that didn’t mean we were all at one table (even when we requested). Tokyo was the restaurant we had the most fun in….Carlos, our Hibachi Chef, was fun and entertaining, and I believe he thought our group was too! Pool Bar/Beverages: The bartenders at the pool bar at the Tropical need to be more attentive…the just plain ignore you and can’t seem to handle waiting on more than one person at a time. We strolled over to Caribe one afternoon and the bartenders were much better there. You need to ask for the premium liquor you want otherwise you’ll get what they give you….They have two types of champagne and we preferred the lighter colored one! Bottled water is available everywhere. Finally…A must do is a private photo session with Passion Photo…ext 5502 Ask to have Eugene as your photographer . It is a free 1 hour session at a location of your choice on the property (or they can choose) and the pictures are only $20 and are beautifully done! You won’t regret it!


    EVALUATION

    Round Indicators

    • june 23 2018
    • Weatherford, Texas
    • Couples

    chadkipi

    “Everything We Expected and More”


    We have stayed at the Barcelo Beach once before and were so impressed by the property we just had to come again to make sure it wasn't just a fluke. It wasn't! The grounds and the buildings are the first thing you see upon entering and they are pristine. Fountains, flora and fauna abounding. It's spectacular. The lobby is clean and smells so incredible with the largest Lily center pieces Ive ever seen. The dining has so much to choose from its probably the biggest challenge of the week. The food is great, the service is professional and attentive. The pools are insanely huge. Its our favorite part of the hotel actually. We loved just soaking up the rays, people watching and even a game of catch in between shots and beers. The beach is beautiful as well. It has its moments of course, rocks in some places, seaweed on seasonal mishaps but thats to be expected. Its the ocean. Still didn't stop us from enjoying the sunsets or evening walks along the shore. The room was good. Cool during the day and cooler at night. Its just the room we showered in, changed for dinner in and slept. We didn't make the trip about the room. Iguanas, birds, crabs crawling across the paths, etc. All things you don't see everyday was what made the trip. We will always come back to the Barcelo Maya


    EVALUATION

    Round Indicators

    • june 23 2018
    • Suffolk, Virginia
    • Friends getaway

    Mariopowell1

    “BEST VACATION EVER!!!!!!!!”


    This was my first time out of the country I went with 3 of my best friends who had previously stayed at the Iborstar restort, and they felt like it was just like the Iborstar but with better drinks. We were there for 8 days, 5 of those days it was raining but there was so much to do at the resort that it did not bother us that much. The staff was so kind and made sure that we were always take care of. Juan Duarte was one of the best bartenders at the tropical pool everyday I always made sure to find Juan. Martha Cordova was so sweet. Arantza Rebolledo was one of the activity people and everyday she made all the ativites so much fun especially zumba. The nice thing about My and my friends were hoping that we could find a chain to always stay at and I think the Barceló chain will be that hotel.


    EVALUATION

    Round Indicators

    • june 22 2018
    • Roseville, California
    • Family

    yleontieff

    “very enjoyable experience”


    delicious and huge variety of food at the buffets and restaurants, friendly and helpful staff, definitely a great vacation with all inclusive food (no shopping or cooking or cleaning dishes for the wife)...she loved it..beach and pools were less than 5 minute walk from our room, gotta love it, we had king bed and a sleeper coach for 3 people, sleeper coach not too comfortable and late night outside noise was loud with late shows and music playing in theater bar late night but got plenty of sleep anyway for our 10 day vacation, free shows were very entertaining with great music, singing and dancing


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear yleontieff, We would like to thank you for choosing Barceló Maya Tropical to spend your vacations and for the feedback of your recent holiday experience. Guest satisfaction is our number one goal and we are happy our hotel and staff were able to meet all your needs during your stay, we also have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us. Looking forward to having you as our guest again in the near future. The Management.

    EVALUATION

    Round Indicators

    • june 21 2018
    • Cheltenham, United Kingdom
    • Couples

    palmerann0204

    “June 2018”


    Lovely complex and holiday- despite having 5 days of nearly non stop torrential rain. Staff very polite, helpful and caring. Buffet food lovely selection, something for everyone. Drinks if you drink cocktails go out with a few recipes as we found only bar with cocktail menu, but staff would mix together anything you asked for.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear palmerann0204, Thank you very much for sharing this great review of your recent stay at Barceló Maya Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. The Management.

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.