Barceló Hotel Beach  Maya Tropical
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Barceló Maya Tropical

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Tropical

4.5/5 Round Indicators
| 5487 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

61% Complete

3379

Very good

23% Complete

1308

Average

7% Complete

436

Poor

3% Complete

218

Very poor

2% Complete

146

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    Round Indicators
    palmerann0204 Cheltenham, United Kingdom. 06/21/2018 Couples

    “June 2018”

    Lovely complex and holiday- despite having 5 days of nearly non stop torrential rain. Staff very polite, helpful and caring. Buffet food lovely selection, something for everyone. Drinks if you drink cocktails go out with a few recipes as we found only bar with cocktail menu, but staff would mix together anything you asked for.
    Round Indicators
    06/21/2018 Family

    “Barcelo vacation”

    Overall was good vacation but the beach and ocean was not what expected very rocky not the smooth white fluffy sand the resort itself was clean and amazing. Food was just ok nothing great. Kids love the pools
    Round Indicators
    Sean N 06/20/2018 Family

    “Barcelo made it great, despite some bad luck”

    We have stayed at the tropical before and loved it, so we were excited to return for our family vacation this year. Our two daughters, 9 and 11 could not wait to return to the pool and beach scene that makes Barcelo Maya great. We stayed from 6/12 - 6/19. When we arrived, it started to rain, but due to a storm off the coast, it remained that way for 6 days, which is a bit unusual for June. It normally will rain, but not for such an extended period of time (at least that is what the locals say:). We still took advantage of the pool and the beach, but it was a little cold. If you are planning a trip, I would suggest at least one long sleeve shirt and maybe a waterproof bag for your stuff if you are going to the pool. Do not just wait for the rain to pass, though. Go out and enjoy it anyway. On the second day, we had a minor medical emergency, and one of our daughters needed stitches. The onsite medical staff helped us get to the hospital in Playa Del Carmen, where she was treated. The medical service at the ER in Playa Del Carmen was pretty good. They see a lot of this type of injury and were able to do a very good suture on my daughter's face. The remainder of the vacation, it was no swimming for her... so needless to say, between the rain and the injury, we had hit a stretch of bad luck. This is where Barcelo shines and why I would recommend it over other resorts. Everywhere we went on the resort, the staff went out of their way to help us make the most of it. Fun things to do if you find yourself unable to do pool or ocean: - The sitting areas around the resort that are covered are a great place to play some cards. Many of them have drink service, which was fun. - All the restaurants have excellent service - The Barcy club and poolside activities are fun. You can do pool, ping pong, darts, shuffle board, etc. You can even get board games. - The shopping on sight is pretty good. The mall and the vendors had decent selection. I would avoid strikers, though. That place was more expensive than the local arcade and bowling we have at home. I didn't think it was possible to be worse than that. - We went to the Circus show in the evening and it was good. I think the other shows would be fun as well. Overall, we will be back. If Barcelo can make this last trip fun, I have a hard time seeing a situation where it isn't fun.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear Sean N, We would like to thank you for choosing Barceló Maya Tropical to spend your vacations. Guest satisfaction is our number one goal and we are happy our hotel and staff were able to meet all your needs during your stay. Thank you very much for sharing this great review of your recent stay at Barceló Maya Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Looking forward to having you as our guest again in the near future. The Management.

    Round Indicators
    daisymosqueda Houston, Texas. 06/19/2018 Family

    “Never again! Don’t waste your time and money!!”

    I’ve been to much better resorts in the riviera!! Bigger does not mean better!!! Poor service! Staff is not as enthusiastic about guests being there!! Waste waste waste of time!!!! I will post my review on Facebook to make sure NON of my friends/family ever book there!!
    Round Indicators
    edp1006 Palm Beach Gardens, Florida. 06/19/2018 Family

    “Excellent Hotel!!”

    I am only have to say very nice things about this Hotel. Pool area excellent, Restaurant palmeras Grille and High end Restaurants very good. The only thing that could be better is the Buffet is just ok. I’ll comeback

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear edp: Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics It is also good to know how you enjoyed the culinary delights prepared by our professional chefs who always strive to offer a wide variety of typical foods in order to please all palates. Thank you for informing us that we were able to conquer yours. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. The management

    EVALUATION

    Round Indicators

    • june 21 2018
    • Cheltenham, United Kingdom
    • Couples

    palmerann0204

    “June 2018”


    Lovely complex and holiday- despite having 5 days of nearly non stop torrential rain. Staff very polite, helpful and caring. Buffet food lovely selection, something for everyone. Drinks if you drink cocktails go out with a few recipes as we found only bar with cocktail menu, but staff would mix together anything you asked for.


    EVALUATION

    Round Indicators

    • june 21 2018
    • Family

    “Barcelo vacation”


    Overall was good vacation but the beach and ocean was not what expected very rocky not the smooth white fluffy sand the resort itself was clean and amazing. Food was just ok nothing great. Kids love the pools


    EVALUATION

    Round Indicators

    • june 20 2018
    • Family

    Sean N

    “Barcelo made it great, despite some bad luck”


    We have stayed at the tropical before and loved it, so we were excited to return for our family vacation this year. Our two daughters, 9 and 11 could not wait to return to the pool and beach scene that makes Barcelo Maya great. We stayed from 6/12 - 6/19. When we arrived, it started to rain, but due to a storm off the coast, it remained that way for 6 days, which is a bit unusual for June. It normally will rain, but not for such an extended period of time (at least that is what the locals say:). We still took advantage of the pool and the beach, but it was a little cold. If you are planning a trip, I would suggest at least one long sleeve shirt and maybe a waterproof bag for your stuff if you are going to the pool. Do not just wait for the rain to pass, though. Go out and enjoy it anyway. On the second day, we had a minor medical emergency, and one of our daughters needed stitches. The onsite medical staff helped us get to the hospital in Playa Del Carmen, where she was treated. The medical service at the ER in Playa Del Carmen was pretty good. They see a lot of this type of injury and were able to do a very good suture on my daughter's face. The remainder of the vacation, it was no swimming for her... so needless to say, between the rain and the injury, we had hit a stretch of bad luck. This is where Barcelo shines and why I would recommend it over other resorts. Everywhere we went on the resort, the staff went out of their way to help us make the most of it. Fun things to do if you find yourself unable to do pool or ocean: - The sitting areas around the resort that are covered are a great place to play some cards. Many of them have drink service, which was fun. - All the restaurants have excellent service - The Barcy club and poolside activities are fun. You can do pool, ping pong, darts, shuffle board, etc. You can even get board games. - The shopping on sight is pretty good. The mall and the vendors had decent selection. I would avoid strikers, though. That place was more expensive than the local arcade and bowling we have at home. I didn't think it was possible to be worse than that. - We went to the Circus show in the evening and it was good. I think the other shows would be fun as well. Overall, we will be back. If Barcelo can make this last trip fun, I have a hard time seeing a situation where it isn't fun.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear Sean N, We would like to thank you for choosing Barceló Maya Tropical to spend your vacations. Guest satisfaction is our number one goal and we are happy our hotel and staff were able to meet all your needs during your stay. Thank you very much for sharing this great review of your recent stay at Barceló Maya Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Looking forward to having you as our guest again in the near future. The Management.

    EVALUATION

    Round Indicators

    • june 19 2018
    • Houston, Texas
    • Family

    daisymosqueda

    “Never again! Don’t waste your time and money!!”


    I’ve been to much better resorts in the riviera!! Bigger does not mean better!!! Poor service! Staff is not as enthusiastic about guests being there!! Waste waste waste of time!!!! I will post my review on Facebook to make sure NON of my friends/family ever book there!!


    EVALUATION

    Round Indicators

    • june 19 2018
    • Palm Beach Gardens, Florida
    • Family

    edp1006

    “Excellent Hotel!!”


    I am only have to say very nice things about this Hotel. Pool area excellent, Restaurant palmeras Grille and High end Restaurants very good. The only thing that could be better is the Buffet is just ok. I’ll comeback


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear edp: Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics It is also good to know how you enjoyed the culinary delights prepared by our professional chefs who always strive to offer a wide variety of typical foods in order to please all palates. Thank you for informing us that we were able to conquer yours. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. The management

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.