Barceló Hotel Beach Maya Tropical

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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  

How do I get to the hotel?

T + 52 984 8 75 1500

mayatropical@barcelo.com

Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

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Guest reviews.

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Barceló Maya Tropical

4.5/5 Round Indicators
| 6266 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service

Comments

Excellent

60% Complete

3811

Very good

23% Complete

1462

Average

8% Complete

515

Poor

4% Complete

274

Very poor

3% Complete

204

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    Round Indicators
    Krutov Chilliwack. 03/20/2019 Family

    “Premium booking staff are no help”

    First off I am currently at the hotel as of March 20 2019 and will be here for 5 more days. I will limit this review to the failure of the hotels reservation, room assignments and Premium help at the resort. It would be unfair to grade the other parts of the property yet. I researched the property and found (along with friend) that we would like to stay at the Tropical Ocean front junior suite premium. We decided to book directly with the Barcelo and everything went according to plan until we arrived. I am travelling with my wife and 17 year old son. Upon checkin at 3:00 PM we were assigned room 6401 in the COLONIAL tower. This room does not have any view to speak of other than a kids park which is literally 30 feet away and in direct line with the ocean. This room also has a king bed and sofa not the double beds that 3 adults would need to sleep. The couch/bed that is in the room as well is only 4 feet long and my 17 year old is much taller than that. We immediately told the Premium desk of our issues (3 adults with only 2 sleeping accommodations) and were told a new bed would be coming shortly. This sounded great so we went about our business for a couple of hours. Back in our room at about 5:30 nothing had happened so we called again and it took over 10 minutes just to get someone on the phone. This is where it actually gets fun. I was told that there was nothing they could do. I am not sure they could understand that I paid for an actual place for 3 people to sleep and only had 2. On top of that I was staring at a bloddy kiddie pool and the noises that accompany that. After 15 minutes on the phone I was told to find Suoervisor Maria at the front desk. This is where I started losing it. I asked about 3 people if I could speak with Maria and I guess there was no Maria around as I received no help. At this point I return to my room and inform my family that I do not know what to do next. My son may need to sleep on the marble floor for 3 nights as this was the best option I had been given so far. I am told as well that all our friends are going out to have dinner together. Guess what we missed it. My family and I eventually make my way up to the Premium desk for the 3rd time to speak directly with someone in management hopefully. We spend close to an hour at the desk trying to have them understand we needed something done. It could have been a loaner bed for the night even. we can discuss further options the next day. I was flat up told there "is nothing we can do, sorry" multiple times. My wife finally lost it and explained that we did not even have pillow cases on the one bed in the room and had to leave. At this point we are 6 hour into this situation and multiple "phone calls" to the supervisor at the time and kept getting told the same thing that their can be nothing done for 3 days. Guess what happened with one more call to the supervisor after telling them I was going to their Facebook page to tell the thousands of followers what was going to happen? we received a room 3 doors down 15 minutes later with the 2 bed option. The room is still in the absolute worst location on the property for 3 adults but at least my son does not need to sleep on the floor. I did not receive an explanation why this was not given to use 6 hours and a wasted day and much unnecessary stress What a start to a Premium vacation :-(
    See full review
    Round Indicators
    Jsh99 Toronto. 03/19/2019 Couples

    “Beautiful resort - HUGE - point form review”

    The beach Mostly soft and sandy with some rocky spots. Probably a 20 minute walk from end to end. The second last beack has a group of turtles that hang out there and are super friendly. They're used to getting fed so they stick around. The room Large, clean, modern and comfortable. Mini fridge with drinks that are restocked every day. Large comfortable bed and a cozy balcony. Large clean bathroom with a bath tub. Food The food was great with a large variety. Soft serve ice cream stations everywhere. We tried 3 A-la-Carte restaurants. The Italian was our favourite. Steak house was great and the Seafood restaurant was the only low point of the trip. The beach snack bar had a great selection for lunch, the main buffet was even better. Service The staff are amazing. So friendly and attentive. I could go on and on, but you get it. Grounds The grounds are upkept daily and are beautiful. There are 5 resorts attached to each other and are HUGE. You can spend all day walking and still no see everything. Check in Check in was a little slow, but not bad enough to fuss about. Overall this resort is amongst the nicest I've been to and I wouldn't hesitate to go back or recommend it.
    See full review

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear, Jsh99 Thank you very much for sharing this great review of your recent stay at Barceló Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Best Regards, The Management of Barcelo.

    Round Indicators
    677alext West Bloomfield, Michigan. 03/19/2019 Couples

    “Too big, industrialized, soulless”

    We went there for the Sundara music festival, and were astonished with the size of this hotel. Everything is so far away that you accumulate a lot of steps every day. Amazingly beautiful buildings, flower beds, and other constructions (they even have a full-size mall, it feels like back to US in there), but as much as the buildings, fountains, and statues are huge, clean, and beautiful – there are things that we didn't like at all: 1. the service is non-existent, I need internet for work, so to get it, I had to walk a mile to the lobby, then they sent me to customer service around the corner where I had to wait 30 minutes while some older couple were planning their dinner reservations. Then they gave me a paper and said that I had to go back to reception to pay it because they didn't have a card reader there. Another 15-minute line at the reception (because for some reason there's always one person serving a lot of customers – remember, the resort is huge – then finally back to customer service where I got a paper with a lot of codes and pins that I had to enter back in my room to finally get internet. On checkout, we had to spend over 30 minutes in the line again because there was just one person working the counter and he was not in a hurry. 2. The rooms are packed together with no sound isolation. We had to listen to a bunch of teenagers yelling all night across the wall. 3. The food is not that good, feels like an industrialized food conveyor to feed thousands of people, but the quality suffers. Was really hard to find something edible. We didn't like neither the festival nor the hotel, so we booked a different hotel, packed and left the next day.
    See full review

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear, 677alext Thank you for sharing a review of Barceló Tropical. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Best Regards, The Management of Barcelo.

    Round Indicators
    Daydream470126 03/19/2019 Family

    “Family vacation.”

    Wonderful facility but needs wifi upgrade. The beaches are excellent and there are are many wonderful pools. This was our third trip to the Barcelo. This is a very large resort with lots of variety. The only challenge is trying to keep your food hot from the buffet.
    See full review

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear Daydrean470126 Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. The Management

    Round Indicators
    eallison09 03/18/2019 Business

    “Best buffet on site”

    The tropical/Colonial buffet is by far the best buffet at the resort. Servers like Noe Lopez take the time to treat you like the only one in the room. The food always seems to be perfectly cooked here, which can be tricky in buffets sometimes. The hostess i had most days was Gisele Moreno. She was very sweet and always asked me about my day.
    See full review

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. We would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with our team member with our congratulations for his contribution to your wellbeing whilst staying in the hotel The Management.

    EVALUATION

    Round Indicators
    • march 20 2019
    • Chilliwack
    • Family

    Krutov

    “Premium booking staff are no help”

    First off I am currently at the hotel as of March 20 2019 and will be here for 5 more days. I will limit this review to the failure of the hotels reservation, room assignments and Premium help at the resort. It would be unfair to grade the other parts of the property yet. I researched the property and found (along with friend) that we would like to stay at the Tropical Ocean front junior suite premium. We decided to book directly with the Barcelo and everything went according to plan until we arrived. I am travelling with my wife and 17 year old son. Upon checkin at 3:00 PM we were assigned room 6401 in the COLONIAL tower. This room does not have any view to speak of other than a kids park which is literally 30 feet away and in direct line with the ocean. This room also has a king bed and sofa not the double beds that 3 adults would need to sleep. The couch/bed that is in the room as well is only 4 feet long and my 17 year old is much taller than that. We immediately told the Premium desk of our issues (3 adults with only 2 sleeping accommodations) and were told a new bed would be coming shortly. This sounded great so we went about our business for a couple of hours. Back in our room at about 5:30 nothing had happened so we called again and it took over 10 minutes just to get someone on the phone. This is where it actually gets fun. I was told that there was nothing they could do. I am not sure they could understand that I paid for an actual place for 3 people to sleep and only had 2. On top of that I was staring at a bloddy kiddie pool and the noises that accompany that. After 15 minutes on the phone I was told to find Suoervisor Maria at the front desk. This is where I started losing it. I asked about 3 people if I could speak with Maria and I guess there was no Maria around as I received no help. At this point I return to my room and inform my family that I do not know what to do next. My son may need to sleep on the marble floor for 3 nights as this was the best option I had been given so far. I am told as well that all our friends are going out to have dinner together. Guess what we missed it. My family and I eventually make my way up to the Premium desk for the 3rd time to speak directly with someone in management hopefully. We spend close to an hour at the desk trying to have them understand we needed something done. It could have been a loaner bed for the night even. we can discuss further options the next day. I was flat up told there "is nothing we can do, sorry" multiple times. My wife finally lost it and explained that we did not even have pillow cases on the one bed in the room and had to leave. At this point we are 6 hour into this situation and multiple "phone calls" to the supervisor at the time and kept getting told the same thing that their can be nothing done for 3 days. Guess what happened with one more call to the supervisor after telling them I was going to their Facebook page to tell the thousands of followers what was going to happen? we received a room 3 doors down 15 minutes later with the 2 bed option. The room is still in the absolute worst location on the property for 3 adults but at least my son does not need to sleep on the floor. I did not receive an explanation why this was not given to use 6 hours and a wasted day and much unnecessary stress What a start to a Premium vacation :-(

    EVALUATION

    Round Indicators
    • march 19 2019
    • Toronto
    • Couples

    Jsh99

    “Beautiful resort - HUGE - point form review”

    The beach Mostly soft and sandy with some rocky spots. Probably a 20 minute walk from end to end. The second last beack has a group of turtles that hang out there and are super friendly. They're used to getting fed so they stick around. The room Large, clean, modern and comfortable. Mini fridge with drinks that are restocked every day. Large comfortable bed and a cozy balcony. Large clean bathroom with a bath tub. Food The food was great with a large variety. Soft serve ice cream stations everywhere. We tried 3 A-la-Carte restaurants. The Italian was our favourite. Steak house was great and the Seafood restaurant was the only low point of the trip. The beach snack bar had a great selection for lunch, the main buffet was even better. Service The staff are amazing. So friendly and attentive. I could go on and on, but you get it. Grounds The grounds are upkept daily and are beautiful. There are 5 resorts attached to each other and are HUGE. You can spend all day walking and still no see everything. Check in Check in was a little slow, but not bad enough to fuss about. Overall this resort is amongst the nicest I've been to and I wouldn't hesitate to go back or recommend it.

    The hotel has answered

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear, Jsh99 Thank you very much for sharing this great review of your recent stay at Barceló Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Best Regards, The Management of Barcelo.

    EVALUATION

    Round Indicators
    • march 19 2019
    • West Bloomfield, Michigan
    • Couples

    677alext

    “Too big, industrialized, soulless”

    We went there for the Sundara music festival, and were astonished with the size of this hotel. Everything is so far away that you accumulate a lot of steps every day. Amazingly beautiful buildings, flower beds, and other constructions (they even have a full-size mall, it feels like back to US in there), but as much as the buildings, fountains, and statues are huge, clean, and beautiful – there are things that we didn't like at all: 1. the service is non-existent, I need internet for work, so to get it, I had to walk a mile to the lobby, then they sent me to customer service around the corner where I had to wait 30 minutes while some older couple were planning their dinner reservations. Then they gave me a paper and said that I had to go back to reception to pay it because they didn't have a card reader there. Another 15-minute line at the reception (because for some reason there's always one person serving a lot of customers – remember, the resort is huge – then finally back to customer service where I got a paper with a lot of codes and pins that I had to enter back in my room to finally get internet. On checkout, we had to spend over 30 minutes in the line again because there was just one person working the counter and he was not in a hurry. 2. The rooms are packed together with no sound isolation. We had to listen to a bunch of teenagers yelling all night across the wall. 3. The food is not that good, feels like an industrialized food conveyor to feed thousands of people, but the quality suffers. Was really hard to find something edible. We didn't like neither the festival nor the hotel, so we booked a different hotel, packed and left the next day.

    The hotel has answered

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear, 677alext Thank you for sharing a review of Barceló Tropical. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Best Regards, The Management of Barcelo.

    EVALUATION

    Round Indicators
    • march 19 2019
    • Family

    Daydream470126

    “Family vacation.”

    Wonderful facility but needs wifi upgrade. The beaches are excellent and there are are many wonderful pools. This was our third trip to the Barcelo. This is a very large resort with lots of variety. The only challenge is trying to keep your food hot from the buffet.

    The hotel has answered

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear Daydrean470126 Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. The Management

    EVALUATION

    Round Indicators
    • march 18 2019
    • Business

    eallison09

    “Best buffet on site”

    The tropical/Colonial buffet is by far the best buffet at the resort. Servers like Noe Lopez take the time to treat you like the only one in the room. The food always seems to be perfectly cooked here, which can be tricky in buffets sometimes. The hostess i had most days was Gisele Moreno. She was very sweet and always asked me about my day.

    The hotel has answered

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. We would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with our team member with our congratulations for his contribution to your wellbeing whilst staying in the hotel The Management.

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that can be used to add a discount to the normal rate. If you have a discount code, enter it when booking and you will receive a discount. Once you have entered this code, the prices shown in step 1 of the booking process will take into account the discount. 

    The discount does not apply to supplements and/or additional services, nor to prices on last available rooms. You can only apply one discount code per booking, which will only be valid at the time of booking.** 

    The maximum amount of accumulated discount may be up to 20% off the booking rate. It is possible to combine a discount code with a special discount** (for example multiple room, senior, resident, millennials,or large family bookings) and your my Barceló discount. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The discount code is not valid on arrival at the hotel, only at the time of booking. 

    ***At check-in, the hotel will request valid official documents in order to verify compliance with the terms and conditions of the discount codes and special discounts. In the event of a failure to provide such documents or meet the conditions, the hotel reserves the right to charge for the amounts that were deducted at time of booking.