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Barceló Hotel Beach Maya Tropical
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  

How do I get to the hotel?

T + 52 984 8 75 1500

tropical.beach@barcelo.com

Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Tropical

4.5/5 Round Indicators
| 6011 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service

Comments

Excellent

60% Complete

3659

Very good

23% Complete

1412

Average

8% Complete

496

Poor

4% Complete

259

Very poor

3% Complete

185

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    Round Indicators
    Trek49434578597 12/17/2018 Family

    “Review”

    The entire resort property is very clean and always maintained. Food is good, with excellent waiter/waitress service. The entertainer staff are very energetic and nice, and are always organizing games and activities. I had a great experience, would recommend.
    See full review

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear Trek49434578597 Thank you very much for sharing this great review of your recent stay at Barceló Maya Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  The Management.

    Round Indicators
    NorthStar63267241105 Moorhead, Minnesota. 12/17/2018 Couples

    “Great for any type of vacation !”

    Beautiful resort outside!!! The staff was friendly and welcoming ! Water in the pool was clean ! Rooms could use an update ! But overall would defiantly go again! Also the shops were fun and restaurants had a good food ! Love love love !
    See full review

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear NorthStar63267241105 We would like to thank you for choosing Barceló Maya Tropical to spend your vacations and for the feedback of your recent holiday experience. Guest satisfaction is our number one goal and we are happy our hotel and staff were able to meet all your needs during your stay. Looking forward to having you as our guest again in the near future. The Management.

    Round Indicators
    ryoung2016 Baltimore, Maryland. 12/17/2018 Family

    “Great Stay, beautiful grounds, great staff and great pools.”

    I don't write many of these but I felt I am over due. We were in the Barcelo Tropical. Than and the Colonial seemed the most centrally located to the kids pool and activities. Great things - Ground, Pools and Staff were amazing. Waiters and bartenders were also great. Rooms were clean but nothing special (come on, you are at the beach, a room is to sleep then get back out there). Activity crew was a blast, volleyball and water polo with my 7 Year old was great! A+ Good things - beach does have some coral heads. It wasn't a problem to navigate. Water was warm, calm and shallow, great to play in. Booze selection was adequate, premium upgrade would not have made much of a difference. Not so good but not bad - the buffet was not so great. But I am not a buffet person. When we go back which we will I would do all A La Carte's almost every night. Kyoto and Mexican restaurant were the best. Italian no so great. Recommendations if you are listening - drink menu would be nice poolside Men - they enforce pants and shoes rule - just follow the rules - shorts and T's allowed at buffets. Roller coaster and zip line TBD!
    See full review

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear ryoung2016 We would like to thank you for choosing Barceló Maya Tropical to spend your vacations and for the feedback of your recent holiday experience. Guest satisfaction is our number one goal and we are happy our hotel and staff were able to meet all your needs during your stay. Looking forward to having you as our guest again in the near future. The Management.

    Round Indicators
    ian19999 Exeter, Canada. 12/16/2018 Couples

    “Dec 8-15”

    Overall great resort lots to do with out needing to leave resort. Staff are excellent food is great and the snorkeling is good. We saw see turtles every day the only down side is the coral is all dead
    See full review

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear ian19999 We would like to thank you for choosing Barceló Maya Tropical to spend your vacations and for the feedback of your recent holiday experience. Guest satisfaction is our number one goal and we are happy our hotel and staff were able to meet all your needs during your stay. Looking forward to having you as our guest again in the near future. The Management.

    Round Indicators
    Julia M Mississauga, Canada. 12/15/2018

    “Fantastic Family Resort”

    Want to make this short and sweet: 1) The overall resort is beautiful. We stayed from December 4 - 11, 2018 and it was always clean. We requested a more quiet room, which we received and it was cleaned every morning by the time we returned from breakfast (between 9 - 10am). Staff were very friendly and the service was top notch! Note, we made sure to compensate them. 2) Our children had a lot of fun. The staff at Barcy's kids club (COLONIAL) were fantastic. My daughter (5 years old) took to CINTHIA, SARAHI , SARY & SAMANTHA very quickly. These ladies made my daughter feel comfortable and safe. She enjoyed the kids club every morning and returned a couple days in the afternoon after her nap (if she needed one). It is conveniently located beside one of the water parks on the resort, so parents who have more than one child can always stay close until they feel comfortable. Our son (2.5 years old) was too young to stay in the club alone, so we would entertain him at the park until our daughter was ready for a swim. It was great! 3) My husband and I had a night out alone as we took advantage of the babysitting option. The hotel arranged for a lovely lady by the name of LUZ MAR to watch our kids one evening so that we could have dinner out (we dined at the steakhouse). LUZ came to our room from 5:30 to 7:30pm and we felt very comfortable with her. She was very sweet and made us feel very comfortable. The rate was $15 US per child per hour. We could pay her directly or thru the hotel. 4) We took some family photos thru Passion Photography. Our photographer (Melania from Argentina) was amazing. We did not have to spend a lot of money (packages were very expensive and she made it very clear that we were not obligated to buy any if we were not happy with the quality). Pictures on the beach were beautiful, it was a fun experience, took only 30 minutes and we ended up purchasing a small number of them for keepsake. We had a lovely vacation and will definitely seek the Barcelo chain again. Feel free to contact me if you have any questions about this resort! JULIA
    See full review

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear, Julia M Thank you for the great feedback of your recent holiday experience at our Barceló Tropical; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best Regards, The Management of Barcelo.

    EVALUATION

    Round Indicators
    • december 17 2018
    • Family

    Trek49434578597

    “Review”

    The entire resort property is very clean and always maintained. Food is good, with excellent waiter/waitress service. The entertainer staff are very energetic and nice, and are always organizing games and activities. I had a great experience, would recommend.

    The hotel has answered

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear Trek49434578597 Thank you very much for sharing this great review of your recent stay at Barceló Maya Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  The Management.

    EVALUATION

    Round Indicators
    • december 17 2018
    • Moorhead, Minnesota
    • Couples

    NorthStar63267241105

    “Great for any type of vacation !”

    Beautiful resort outside!!! The staff was friendly and welcoming ! Water in the pool was clean ! Rooms could use an update ! But overall would defiantly go again! Also the shops were fun and restaurants had a good food ! Love love love !

    The hotel has answered

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear NorthStar63267241105 We would like to thank you for choosing Barceló Maya Tropical to spend your vacations and for the feedback of your recent holiday experience. Guest satisfaction is our number one goal and we are happy our hotel and staff were able to meet all your needs during your stay. Looking forward to having you as our guest again in the near future. The Management.

    EVALUATION

    Round Indicators
    • december 17 2018
    • Baltimore, Maryland
    • Family

    ryoung2016

    “Great Stay, beautiful grounds, great staff and great pools.”

    I don't write many of these but I felt I am over due. We were in the Barcelo Tropical. Than and the Colonial seemed the most centrally located to the kids pool and activities. Great things - Ground, Pools and Staff were amazing. Waiters and bartenders were also great. Rooms were clean but nothing special (come on, you are at the beach, a room is to sleep then get back out there). Activity crew was a blast, volleyball and water polo with my 7 Year old was great! A+ Good things - beach does have some coral heads. It wasn't a problem to navigate. Water was warm, calm and shallow, great to play in. Booze selection was adequate, premium upgrade would not have made much of a difference. Not so good but not bad - the buffet was not so great. But I am not a buffet person. When we go back which we will I would do all A La Carte's almost every night. Kyoto and Mexican restaurant were the best. Italian no so great. Recommendations if you are listening - drink menu would be nice poolside Men - they enforce pants and shoes rule - just follow the rules - shorts and T's allowed at buffets. Roller coaster and zip line TBD!

    The hotel has answered

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear ryoung2016 We would like to thank you for choosing Barceló Maya Tropical to spend your vacations and for the feedback of your recent holiday experience. Guest satisfaction is our number one goal and we are happy our hotel and staff were able to meet all your needs during your stay. Looking forward to having you as our guest again in the near future. The Management.

    EVALUATION

    Round Indicators
    • december 16 2018
    • Exeter, Canada
    • Couples

    ian19999

    “Dec 8-15”

    Overall great resort lots to do with out needing to leave resort. Staff are excellent food is great and the snorkeling is good. We saw see turtles every day the only down side is the coral is all dead

    The hotel has answered

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear ian19999 We would like to thank you for choosing Barceló Maya Tropical to spend your vacations and for the feedback of your recent holiday experience. Guest satisfaction is our number one goal and we are happy our hotel and staff were able to meet all your needs during your stay. Looking forward to having you as our guest again in the near future. The Management.

    EVALUATION

    Round Indicators
    • december 15 2018
    • Mississauga, Canada

    Julia M

    “Fantastic Family Resort”

    Want to make this short and sweet: 1) The overall resort is beautiful. We stayed from December 4 - 11, 2018 and it was always clean. We requested a more quiet room, which we received and it was cleaned every morning by the time we returned from breakfast (between 9 - 10am). Staff were very friendly and the service was top notch! Note, we made sure to compensate them. 2) Our children had a lot of fun. The staff at Barcy's kids club (COLONIAL) were fantastic. My daughter (5 years old) took to CINTHIA, SARAHI , SARY & SAMANTHA very quickly. These ladies made my daughter feel comfortable and safe. She enjoyed the kids club every morning and returned a couple days in the afternoon after her nap (if she needed one). It is conveniently located beside one of the water parks on the resort, so parents who have more than one child can always stay close until they feel comfortable. Our son (2.5 years old) was too young to stay in the club alone, so we would entertain him at the park until our daughter was ready for a swim. It was great! 3) My husband and I had a night out alone as we took advantage of the babysitting option. The hotel arranged for a lovely lady by the name of LUZ MAR to watch our kids one evening so that we could have dinner out (we dined at the steakhouse). LUZ came to our room from 5:30 to 7:30pm and we felt very comfortable with her. She was very sweet and made us feel very comfortable. The rate was $15 US per child per hour. We could pay her directly or thru the hotel. 4) We took some family photos thru Passion Photography. Our photographer (Melania from Argentina) was amazing. We did not have to spend a lot of money (packages were very expensive and she made it very clear that we were not obligated to buy any if we were not happy with the quality). Pictures on the beach were beautiful, it was a fun experience, took only 30 minutes and we ended up purchasing a small number of them for keepsake. We had a lovely vacation and will definitely seek the Barcelo chain again. Feel free to contact me if you have any questions about this resort! JULIA

    The hotel has answered

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear, Julia M Thank you for the great feedback of your recent holiday experience at our Barceló Tropical; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best Regards, The Management of Barcelo.

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