Barceló Hotel Beach  Maya Tropical
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Barceló Maya Tropical

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos Prizes and Awards

Guest reviews.

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Barceló Maya Tropical

4.5/5 Round Indicators
| 5696 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

61% Complete

3480

Very good

23% Complete

1351

Average

8% Complete

465

Poor

4% Complete

236

Very poor

2% Complete

164

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    Round Indicators
    Alfredo C Miami, Florida. 08/13/2018 Family

    “First time!!!”

    Excellent Hotel. I liked all restaurants but Japanese was my best. Excellent room service, cleanliness and location. This hotel is close to a park called Xplor, beautiful ... I really liked it and recommend it.
    Round Indicators
    jeffreybryer Boca Raton, Florida. 08/13/2018 Family

    “An amazing Diamond on the middle of the Yucatan Riviera Maya”

    I highly recommend this beautiful resort with five amazing hotels to choose from. All inclusive, all amenities and everything you need just 50 minutes south of Cancun International Airport. The staff is the most accommodating and self sacrificing I could ever imagine. They live for our satisfaction and enjoyment! This was an amazing resort and I highly recommend you try this Barcelo resort and other Barcelo resorts around the world!
    Round Indicators
    mrsr0125 Totowa, New Jersey. 08/10/2018 Family

    “Eh”

    We just got back from 5 nights here with our 2 kids. We had the Premium Level which I wouldnt want anything less. The room was a perfect location in front of the pool and beach and it had 2 showers which we loved bc both kids could shower at once. Besides that, there was nothing else remarkable. The negatives were; --Double beds. Coming from a king for me and my husband, a double kills me. They should at least have Queen sizes --No coffee station. Why can't I just grab a coffee and take it on the go in the AM when I'm up early walking around? You have to go all the way in the buffet and ask for a to-go cup. --No food by the pool. I have never been to a resort where you couldn't order food and eat by the pool. You actually have to go into a "grill and resturant" and sit down and eat --No taking food back to your room. Again, I have always been able to run to the buffet and bring a plate of food/snacks back to the room. Especially for breakfast. Not here. Not allowed. --Drinks extremely watered down. To the point I couldn't even have pina coladas because they were terrible. They do have Malibu, but not at all the bars. Needless to say I barely drank at all. --Food left alot to be desired. Granted I am picky, but even the things I would normally eat was not good AT ALL. Even my kids woudn't eat the hot dogs or chicken nuggets. We ate at the Italian resturant the last night and should have eaten there evey night because it was so good. That was the only time I was full! --I love a good pool bar, but people were smoking in the pool also. I totally get a persons right to smoke and that's fine, but I don't think that should be allowed IN a pool. --Waterpark is not included and neither is bowling and other activities. And now we are still getting a bill daily for the waterpark which we have already paid for with the $99 credit we got as part of the Premium Level. Overall, we will not be returning to this resort. My kids had fun and thats all that matters. But they don't know any better. As for us, the grounds are beautiful and the resort is pretty, but the beach wasn't good and we were not impressed with much else.

    BMAYAFASEII, Propietario at Barcelo Maya Tropical, responded to this review
     Dear, mrsr0125 We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance Best Regards, The Management of Barcelo.

    Round Indicators
    natashakucher Portland, Oregon. 08/09/2018 Family

    “At Barcelo Maya Tropical - service is very poor!!!”

    Last year, 2017, our family went to Barcelo Maya Carib, it was really delightful, except the noise during the night but it is nothing compare to this year vacation! :( We decided to come during the summer, a big mistake - too overcrowded. We booked our room few month prior to the actual arrival at - barcelo.com. When we came to Barcelo Maya Carib, they told us that they don't have any rooms available, and they moved us to Barcelo Maya Tropical: " It is the same thing" they told us, how very "nice" of them :(. When we came to Barcelo Maya Tropical the check in line wasn't too bad, and there were lots of receptionists but they were so slow, and it took us 45 minutes to get checked in. I felt sorry for my 8 years old girl who was already very tired from the flight. Our room was 7562 and first thing I've noticed that my girl's bad wasn't clean and covered completely with sand. I asked the bellboy to help us out, and he called his manager who took care of this sand problem. I've talked to a manager and also have asked her to give us a bar of soap, which wasn't there to wash our hands and bedding for my girl's bed which was missing, also. It took them the whole day in order to bring the bedding. The soap we got the next day, thanks goodness for that. It also wasn't very healthy that the janitor used a bleach to wash our floor once in a while. Then they used for the AC some kind of air freshener that had a very strong smell and gave us cough and headache. There were also a mold inside our hotel room which eventually they took care of but we had to remind receptionists few times, and it didn't do any good, before we found one of our concierge - Denise, who was so delightful and pleasant and very helpful. I wish all they workers would be like she is. The food was nice the restaurant staff quite helpful. One more thing was very unpleasant for all of us when we decided to go to Barcelo Dolphinaris. We were excited, especially my little girl. When we've arrived there were only one customer talking to the receptionist. I've asked something the receptionist, and he hadn't say anything but have gave me a look like I am bothering him. I decided to stay quietly and was waiting for my turn to speak. Since it was all new for me I'v stayed closer to the desk and have been looking what's going to happen next while other folks were coming and forming a long line. I knew the receptionist saw me, and would attend to me and my family at once when he is done. My, my was I mistaken.... When my turn came the receptionist didn't even look at me and talked to another fellow in line, I was surprised and upset, and reminded him that I was next. He told me that I have to go to the line. I told him that I was in line all this time, and he saw me coming here first before everybody else and waiting for him to be done, and it was my turn now. That receptionist didn't even look at me and anything I said he didn't care a bit he just kept ignoring me. I started crying because I was really upset and treated with so much disrespect and dishonesty and that's when my husband got off the phone. When I told my husband what happened he couldn't believe how rude that guy was. Later on I called their manager, and she offered her apologies and gave us 50% off the next entertainment. But neither of us wanted to go to that place ever again. For our family the "Magical Moments" as they advertise it has ended before it has ever started. All overal It is a beautiful hotel but it is not worth it to go there again, unfortunately...

    BMAYAFASEII, Propietario at Barcelo Maya Tropical, responded to this review
     Dear, natashakucher We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Ant thank you for referencing of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best Regards, The Management of Barcelo.

    Round Indicators
    beccles93 Austin, Texas. 08/09/2018 Family

    “Great Trip”

    The resort was lovely and we never ran out of things to do. Great for a family with older teens. Good snorkeling opportunities. The reserved restaurants were a highlight. Everyone enjoyed themselves. Drinking age in Mexico is 18.

    BMAYAFASEII, Propietario at Barcelo Maya Tropical, responded to this review
     Dear, beccles93 Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. Best Regards, The Management of Barcelo.

    EVALUATION

    Round Indicators

    • august 13 2018
    • Miami, Florida
    • Family

    Alfredo C

    “First time!!!”


    Excellent Hotel. I liked all restaurants but Japanese was my best. Excellent room service, cleanliness and location. This hotel is close to a park called Xplor, beautiful ... I really liked it and recommend it.


    EVALUATION

    Round Indicators

    • august 13 2018
    • Boca Raton, Florida
    • Family

    jeffreybryer

    “An amazing Diamond on the middle of the Yucatan Riviera Maya”


    I highly recommend this beautiful resort with five amazing hotels to choose from. All inclusive, all amenities and everything you need just 50 minutes south of Cancun International Airport. The staff is the most accommodating and self sacrificing I could ever imagine. They live for our satisfaction and enjoyment! This was an amazing resort and I highly recommend you try this Barcelo resort and other Barcelo resorts around the world!


    EVALUATION

    Round Indicators

    • august 10 2018
    • Totowa, New Jersey
    • Family

    mrsr0125

    “Eh”


    We just got back from 5 nights here with our 2 kids. We had the Premium Level which I wouldnt want anything less. The room was a perfect location in front of the pool and beach and it had 2 showers which we loved bc both kids could shower at once. Besides that, there was nothing else remarkable. The negatives were; --Double beds. Coming from a king for me and my husband, a double kills me. They should at least have Queen sizes --No coffee station. Why can't I just grab a coffee and take it on the go in the AM when I'm up early walking around? You have to go all the way in the buffet and ask for a to-go cup. --No food by the pool. I have never been to a resort where you couldn't order food and eat by the pool. You actually have to go into a "grill and resturant" and sit down and eat --No taking food back to your room. Again, I have always been able to run to the buffet and bring a plate of food/snacks back to the room. Especially for breakfast. Not here. Not allowed. --Drinks extremely watered down. To the point I couldn't even have pina coladas because they were terrible. They do have Malibu, but not at all the bars. Needless to say I barely drank at all. --Food left alot to be desired. Granted I am picky, but even the things I would normally eat was not good AT ALL. Even my kids woudn't eat the hot dogs or chicken nuggets. We ate at the Italian resturant the last night and should have eaten there evey night because it was so good. That was the only time I was full! --I love a good pool bar, but people were smoking in the pool also. I totally get a persons right to smoke and that's fine, but I don't think that should be allowed IN a pool. --Waterpark is not included and neither is bowling and other activities. And now we are still getting a bill daily for the waterpark which we have already paid for with the $99 credit we got as part of the Premium Level. Overall, we will not be returning to this resort. My kids had fun and thats all that matters. But they don't know any better. As for us, the grounds are beautiful and the resort is pretty, but the beach wasn't good and we were not impressed with much else.


    BMAYAFASEII, Propietario at Barcelo Maya Tropical, responded to this review
    Dear, mrsr0125 We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance Best Regards, The Management of Barcelo.

    EVALUATION

    Round Indicators

    • august 9 2018
    • Portland, Oregon
    • Family

    natashakucher

    “At Barcelo Maya Tropical - service is very poor!!!”


    Last year, 2017, our family went to Barcelo Maya Carib, it was really delightful, except the noise during the night but it is nothing compare to this year vacation! :( We decided to come during the summer, a big mistake - too overcrowded. We booked our room few month prior to the actual arrival at - barcelo.com. When we came to Barcelo Maya Carib, they told us that they don't have any rooms available, and they moved us to Barcelo Maya Tropical: " It is the same thing" they told us, how very "nice" of them :(. When we came to Barcelo Maya Tropical the check in line wasn't too bad, and there were lots of receptionists but they were so slow, and it took us 45 minutes to get checked in. I felt sorry for my 8 years old girl who was already very tired from the flight. Our room was 7562 and first thing I've noticed that my girl's bad wasn't clean and covered completely with sand. I asked the bellboy to help us out, and he called his manager who took care of this sand problem. I've talked to a manager and also have asked her to give us a bar of soap, which wasn't there to wash our hands and bedding for my girl's bed which was missing, also. It took them the whole day in order to bring the bedding. The soap we got the next day, thanks goodness for that. It also wasn't very healthy that the janitor used a bleach to wash our floor once in a while. Then they used for the AC some kind of air freshener that had a very strong smell and gave us cough and headache. There were also a mold inside our hotel room which eventually they took care of but we had to remind receptionists few times, and it didn't do any good, before we found one of our concierge - Denise, who was so delightful and pleasant and very helpful. I wish all they workers would be like she is. The food was nice the restaurant staff quite helpful. One more thing was very unpleasant for all of us when we decided to go to Barcelo Dolphinaris. We were excited, especially my little girl. When we've arrived there were only one customer talking to the receptionist. I've asked something the receptionist, and he hadn't say anything but have gave me a look like I am bothering him. I decided to stay quietly and was waiting for my turn to speak. Since it was all new for me I'v stayed closer to the desk and have been looking what's going to happen next while other folks were coming and forming a long line. I knew the receptionist saw me, and would attend to me and my family at once when he is done. My, my was I mistaken.... When my turn came the receptionist didn't even look at me and talked to another fellow in line, I was surprised and upset, and reminded him that I was next. He told me that I have to go to the line. I told him that I was in line all this time, and he saw me coming here first before everybody else and waiting for him to be done, and it was my turn now. That receptionist didn't even look at me and anything I said he didn't care a bit he just kept ignoring me. I started crying because I was really upset and treated with so much disrespect and dishonesty and that's when my husband got off the phone. When I told my husband what happened he couldn't believe how rude that guy was. Later on I called their manager, and she offered her apologies and gave us 50% off the next entertainment. But neither of us wanted to go to that place ever again. For our family the "Magical Moments" as they advertise it has ended before it has ever started. All overal It is a beautiful hotel but it is not worth it to go there again, unfortunately...


    BMAYAFASEII, Propietario at Barcelo Maya Tropical, responded to this review
    Dear, natashakucher We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Ant thank you for referencing of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best Regards, The Management of Barcelo.

    EVALUATION

    Round Indicators

    • august 9 2018
    • Austin, Texas
    • Family

    beccles93

    “Great Trip”


    The resort was lovely and we never ran out of things to do. Great for a family with older teens. Good snorkeling opportunities. The reserved restaurants were a highlight. Everyone enjoyed themselves. Drinking age in Mexico is 18.


    BMAYAFASEII, Propietario at Barcelo Maya Tropical, responded to this review
    Dear, beccles93 Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. Best Regards, The Management of Barcelo.

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