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Barceló Hotel Beach Maya Tropical

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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  

How do I get to the hotel?

T + 52 984 8 75 1500

mayatropical@barcelo.com

Points of Interest

49 mi  Cancún International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Tropical

4.5/5 Round Indicators
| 6696 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service

Comments

Excellent

60% Complete

4030

Very good

23% Complete

1555

Average

8% Complete

567

Poor

4% Complete

302

Very poor

3% Complete

242

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    Round Indicators
    frappe27 nyc. 08/17/2019 Family

    “Barcelo needs upkeeping”

    I’m off to a tough vacation. My wife and kids got trapped in a gelato store because the awning fell and blocked the exit. Thank goodness it didn’t hurt them. My wife suffered a panic attack and I never like to see my kids cry but things like this should never happen. The resort is beautiful and that’s why we came back but having drunks curse and make fools of themselves by the pool wasn’t in our plans. My wife and I are usually beach people but the beautiful beach we remember is covered in seaweed. I have another week here so the only way things can go are up
    See full review
    Round Indicators
    davidfrenchy 08/16/2019

    “Some great, some challenges”

    The resort was nice and it was a good relaxing vacation. The pro: Michelle, Magdiel and Abdiel were fantastic in entertaining people around the pool, with Zumba and many other activities. The food was also very nice. The con: Two issues 1. The first night was extremely noisy as we were right next to the theater. Extremely difficult staff to negotiate a room change (It will take 3h, we have a process...). 2. I won a few tickets to be exchanged for a T-shirt and a cap at the gift store nearby. At the gift store, I was met with extremely negative customer service (this section only, pink cap only, no we don't have your size, no if you take another T-shirt we are calling the police for theft...) Really?!? Another minor issue - There wasn't really any kids club. Only two kids watching TV and some doing coloring. Nothing for my teen/pre-teen. Good vacation overall. But I probably won't come back to that one.
    See full review

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear, davidfrenchy We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. And we have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, Barcelo Maya Tropical.

    Round Indicators
    Whitizzy 08/15/2019

    “Great all inclusive resort especially for the price!”

    We stayed here for one week with my husband's family in June. My sister in law has been to this resort several times so knew helpful information for us as first-time visitors. We purchased a package that included round-trip airfare from Utah and 1 week at the all inclusive resort during the Black Friday sale; it was around $1100 per person I believe which was around 50% off. We were also able to make monthly payments leading up to our trip which made it more affordable. The rooms were fine- nothing super special, but the resort itself was very impressive. Plenty of pools, bars, beach, activities. We got sick of the buffet within a few days; the restaurants that required vouchers for reservations were outstanding. We were regular guests rather than premium so we were given 3 or 4 vouchers for restaurants for dinner for the week All other meals we ate at the buffet or snack bar by the pools. I was highly impressed by the spa on site. If you book a spa service within 24 hours of arriving you receive around a 30% discount. The cost of the spa service includes free access to the steam room, sauna, hot tub, water massage pool. The gym was nice and large. Most evenings we stuck around the resort and enjoyed several of the activities like bingo, entertainment shows, dancing, etc. Also during the day while hanging out by the pool we enjoyed their zumba, yoga, water volleyball activities. The staff who worked in the spa and activities were awesome! The rest of the staff weren't as friendly or helpful, they were just ok. The pools were close to the beach. There was quite a bit of seaweed on/near the beach. We enjoyed boogey boarding. Some of our group did some snorkling at the edge of the resort and saw sea turtles! Overall I would recommend this resort especially if you can purchase during the black friday sale and get a deep discount!
    See full review

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear, Whitizzy Thank you very much for sharing this great review of your recent stay at Barceló Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best Regards, Barcelo Maya Tropical.

    Round Indicators
    deboraho545 08/15/2019

    “Fantastic facilities, superb location and excellent pool entertainment”

    The rooms have excellent facilities and aircon, free bars topped up every day. Great people looking after you for the pool aquaaerobics, and games. Super swim up bar, and lovely beach to swim with Dolphins
    See full review

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear, deboraho545 Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. Best Regards, Barcelo Maya Tropical.

    Round Indicators
    StephanieF212 New York City, New York. 08/14/2019 Family

    “Ok- Lots to do for families”

    The resort was gigantic! Much to see and do. We had our 10 year old son with us, and we had a good time. The pros: clean, a lot of food, pleasant staff, clean pools, and attractive grounds. The cons: we had many ants in our bathroom (we did not bring any food in our room at all), the drinks were very weak, the food was mediocre, the towels in the room were as rough as sandpaper, and although the grounds are very spacious, most of it is open so there is only air conditioning in the restaurants, the gym (needed to be cooler) and the rooms. We loved the pool with the swim up bar, the staff that ran the pool activities (fun and in the spirit of vacation), the board games that were available (only until 5pm), and the arcade (You have to pay for the tokens and bowling). The Capri restaurant was very good- get the Osso Buco (and we are from NYC so we are tough critics!)! We did not like Mexico Lindo and the Mediterranean seafood restaurant (the food was not good). The waiters were all very attentive, and they really did their best in all of the restaurants and at the buffet meals. Breakfast was very good, lunch and dinner was ok. We all stayed healthy, we pretty much ate and drank everything without any stomach issues. Wear water shoes on the beach-there were many rocks yo had to walk over and past to get to a more sandy bottom.
    See full review

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear, StephanieF212 Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Tropical. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Best Regards, Barcelo Maya Tropical.

    EVALUATION

    Round Indicators
    • august 17 2019
    • nyc
    • Family

    frappe27

    “Barcelo needs upkeeping”

    I’m off to a tough vacation. My wife and kids got trapped in a gelato store because the awning fell and blocked the exit. Thank goodness it didn’t hurt them. My wife suffered a panic attack and I never like to see my kids cry but things like this should never happen. The resort is beautiful and that’s why we came back but having drunks curse and make fools of themselves by the pool wasn’t in our plans. My wife and I are usually beach people but the beautiful beach we remember is covered in seaweed. I have another week here so the only way things can go are up

    EVALUATION

    Round Indicators
    • august 16 2019

    davidfrenchy

    “Some great, some challenges”

    The resort was nice and it was a good relaxing vacation. The pro: Michelle, Magdiel and Abdiel were fantastic in entertaining people around the pool, with Zumba and many other activities. The food was also very nice. The con: Two issues 1. The first night was extremely noisy as we were right next to the theater. Extremely difficult staff to negotiate a room change (It will take 3h, we have a process...). 2. I won a few tickets to be exchanged for a T-shirt and a cap at the gift store nearby. At the gift store, I was met with extremely negative customer service (this section only, pink cap only, no we don't have your size, no if you take another T-shirt we are calling the police for theft...) Really?!? Another minor issue - There wasn't really any kids club. Only two kids watching TV and some doing coloring. Nothing for my teen/pre-teen. Good vacation overall. But I probably won't come back to that one.

    The hotel has answered

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear, davidfrenchy We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. And we have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, Barcelo Maya Tropical.

    EVALUATION

    Round Indicators
    • august 15 2019

    Whitizzy

    “Great all inclusive resort especially for the price!”

    We stayed here for one week with my husband's family in June. My sister in law has been to this resort several times so knew helpful information for us as first-time visitors. We purchased a package that included round-trip airfare from Utah and 1 week at the all inclusive resort during the Black Friday sale; it was around $1100 per person I believe which was around 50% off. We were also able to make monthly payments leading up to our trip which made it more affordable. The rooms were fine- nothing super special, but the resort itself was very impressive. Plenty of pools, bars, beach, activities. We got sick of the buffet within a few days; the restaurants that required vouchers for reservations were outstanding. We were regular guests rather than premium so we were given 3 or 4 vouchers for restaurants for dinner for the week All other meals we ate at the buffet or snack bar by the pools. I was highly impressed by the spa on site. If you book a spa service within 24 hours of arriving you receive around a 30% discount. The cost of the spa service includes free access to the steam room, sauna, hot tub, water massage pool. The gym was nice and large. Most evenings we stuck around the resort and enjoyed several of the activities like bingo, entertainment shows, dancing, etc. Also during the day while hanging out by the pool we enjoyed their zumba, yoga, water volleyball activities. The staff who worked in the spa and activities were awesome! The rest of the staff weren't as friendly or helpful, they were just ok. The pools were close to the beach. There was quite a bit of seaweed on/near the beach. We enjoyed boogey boarding. Some of our group did some snorkling at the edge of the resort and saw sea turtles! Overall I would recommend this resort especially if you can purchase during the black friday sale and get a deep discount!

    The hotel has answered

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear, Whitizzy Thank you very much for sharing this great review of your recent stay at Barceló Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best Regards, Barcelo Maya Tropical.

    EVALUATION

    Round Indicators
    • august 15 2019

    deboraho545

    “Fantastic facilities, superb location and excellent pool entertainment”

    The rooms have excellent facilities and aircon, free bars topped up every day. Great people looking after you for the pool aquaaerobics, and games. Super swim up bar, and lovely beach to swim with Dolphins

    The hotel has answered

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear, deboraho545 Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. Best Regards, Barcelo Maya Tropical.

    EVALUATION

    Round Indicators
    • august 14 2019
    • New York City, New York
    • Family

    StephanieF212

    “Ok- Lots to do for families”

    The resort was gigantic! Much to see and do. We had our 10 year old son with us, and we had a good time. The pros: clean, a lot of food, pleasant staff, clean pools, and attractive grounds. The cons: we had many ants in our bathroom (we did not bring any food in our room at all), the drinks were very weak, the food was mediocre, the towels in the room were as rough as sandpaper, and although the grounds are very spacious, most of it is open so there is only air conditioning in the restaurants, the gym (needed to be cooler) and the rooms. We loved the pool with the swim up bar, the staff that ran the pool activities (fun and in the spirit of vacation), the board games that were available (only until 5pm), and the arcade (You have to pay for the tokens and bowling). The Capri restaurant was very good- get the Osso Buco (and we are from NYC so we are tough critics!)! We did not like Mexico Lindo and the Mediterranean seafood restaurant (the food was not good). The waiters were all very attentive, and they really did their best in all of the restaurants and at the buffet meals. Breakfast was very good, lunch and dinner was ok. We all stayed healthy, we pretty much ate and drank everything without any stomach issues. Wear water shoes on the beach-there were many rocks yo had to walk over and past to get to a more sandy bottom.

    The hotel has answered

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear, StephanieF212 Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Tropical. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Best Regards, Barcelo Maya Tropical.

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