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Barceló Hotel Interiors  Fès Medina
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Map and location

53 Avenue Hassan II   30000 Fez ,   Marruecos  


Places of Interest

14 km Fes–Sais International Airport

1 km Railway Station

2 km Medina

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Guest reviews.

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Barceló Fès Medina

4.0/5 Round Indicators
| 897 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

32% Complete

290

Very good

34% Complete

310

Average

21% Complete

192

Poor

6% Complete

56

Very poor

5% Complete

50

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    Round Indicators
    685harrietm Boca Raton, Florida. 09/16/2019 Couples

    “Ok”

    We stay at hotel with group front desk only 1 person spoke English well ( that unacceptable with many group coming and going Room was good bed ok no cover on bed you need to ck closet toiletries were good Had dinner in restaurant not good Breakfast was basic they did do eggs your way (no gluten free available ) Spa was not good one girl did it all no English They advertising has hairs salon are they serious same girl that does the message does the hair with no product The one thing I must Worn you about check you bill !!!they don’t give you the option of your money or they and so you pay in your money they include a 3.9% fee for that so be very aware it happened in hotel as manger to cancel and I would pay with cash would not do said no one ever request that ( guess they don’t give option which could cost my$$ if you are staying with out group I don’t recommend this hotel because of it staff Attitude

    Manager_Fes2016, General Manager at Barcelo Fes Medina, responded to this review
     Dear guest, Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Fès Médina. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. At Barceló we strive to deliver an excellent service to our international clientele, therefore we always ensure that on every shift we have receptionists able to communicate with all main nationalities represented by our guests, nevertheless we thank you for your constructive remark and will make sure to share your review with our head of departments for improvement Moreover, we lament reading that our buffet offer did not live up to your expectations as our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights, however as we receive guests of all nationalities and ages, we do not over spice the dishes in order to please all palates, nevertheless there is a wide spice station in our buffet for our guests to help themselves and season their dishes to their liking. With regard to the number of staff members for the service, we are pleased to inform you that these ratios were calculated using studies based on our occupancy, average stay, rates and other data. We appreciate your feedback and will take it into consideration. The wellness center within our hotel offers an additional option to our array of services, we sincerely lament hearing your dissatisfaction with the facilities, the service provided and the payment process and will make sure to share your comments with the spa manager in order to avoid such experience. We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. On the other hand, we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. We hope this does not deter you from staying with us again and look forward to welcoming you back to our hotel in the near future for a more positive experience, as it should be. Elhoussaine Bourhim Guest Experience Manager Barceló Fès Médina

    Round Indicators
    Tomasz S Warsaw, Poland. 09/07/2019

    “Modern hotel in good location”

    This is good and comfortable hotel in central location of Fes ville nouvelle. Despite having “Medina” in name – it is located about 2km from the actual Medina. For us it was not necessarily bad as area around the hotel is nice and its easy to take taxis to Media gates or guided tours (as we did). There is large modern shopping mall with fashion stores, McDonald’s and Carrefour hypermarket just 5 mins walk from the hotel. Underground parking was also convenient. The hotel also has small outdoor pool. The hotel is modern and has European feel. Our suite on the top floor was very nice. Wi-Fi worked perfectly. Breakfast was quite modest - could be improved. We also took half-board dinner, which was good value. Overall its very good modern hotel suitable for both business and tourist visits. However if you seek experience of staying within fascinating Fes Medina (which I heard is most populous urban area in the world without cars access), you need to go for traditional rhiads there.

    Manager_Fes2016, Guest Relations Manager at Barcelo Fes Medina, responded to this review
     Dear Mr. tomas, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We regret your disappointment with our breakfast buffet as we strive to ensure a wide array of options for both guests with sweet tooth and those looking for healthy options to kickstart the day; therefore, we always ensure a variety of hot and cold, sweet and salty options as well as fresh fruits, different kinds of cereals and yogurts. we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. we are also happy to read you found our hotel to be at a convenient location during your visit to Fez. We are delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable. Elhoussaine Bourhim Guest Experience Manager Barceló Fès Médina

    Round Indicators
    Travel_bugger007 08/30/2019 Couples

    “Wedding stay”

    We were getting married in Fes and stayed at Barcelo. When we came to Barcelo, we had an issue with our bed the first night. Zaineb quickly resolved the issue and upgraded our room. She upgraded our room once again for the night of the wedding! She helped my wife find and book a lot of things she needed for the wedding. She booked us a hammam and massage. Zaineb is everything you could ask when it comes to service and care. She made us feel at home and she felt like family. If you stay at Barcelo be sure to say hi to her!

    Manager_Fes2016, Guest Relations Manager at Barcelo Fes Medina, responded to this review
     Dear guest, First of all, we congratulate you with your Wedding and we thank you for choosing our Barceló Fès Médina hotel for such a special occasion. We take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to special occasions. Thank you very much for sharing this great review of your recent stay. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. So we appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable. Elhoussaine Bourhim Guest Experience Manager Barceló Fès Médina

    Round Indicators
    medmaha Kuwait City, Kuwait. 08/19/2019 Couples

    “Nice vacation”

    Excellent place to relax. Big room , comfortable bed big and clean bathroom, Nice location in a big beautiful street, near Borg Fes for shopping and getting your needs from Carrefour. Quiet place and well known to everybody.
    Round Indicators
    Ead19 Greater Perth, Australia. 08/02/2019

    “A classy hotel for the area”

    The hotel was very modern, nice and centrally located. The room was spacious and the beds and bathroom were very good. The eating area was very classy, the bar was good (although at the time a bit exclusive for those watching a soccer match. An excellent pool was provided but the very excessive music noise level made it a "no go zone" for us. The meals were good (we had breakfast and dinner there). A good coffee facility was available.

    Manager_Fes2016, General Manager at Barcelo Fes Medina, responded to this review
     Dear Mr. Ead, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. General Manager Barceló Fès Médina

    EVALUATION

    Round Indicators

    • september 16 2019
    • Boca Raton, Florida
    • Couples

    685harrietm

    “Ok”


    We stay at hotel with group front desk only 1 person spoke English well ( that unacceptable with many group coming and going Room was good bed ok no cover on bed you need to ck closet toiletries were good Had dinner in restaurant not good Breakfast was basic they did do eggs your way (no gluten free available ) Spa was not good one girl did it all no English They advertising has hairs salon are they serious same girl that does the message does the hair with no product The one thing I must Worn you about check you bill !!!they don’t give you the option of your money or they and so you pay in your money they include a 3.9% fee for that so be very aware it happened in hotel as manger to cancel and I would pay with cash would not do said no one ever request that ( guess they don’t give option which could cost my$$ if you are staying with out group I don’t recommend this hotel because of it staff Attitude


    Manager_Fes2016, General Manager at Barcelo Fes Medina, responded to this review
    Dear guest, Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Fès Médina. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. At Barceló we strive to deliver an excellent service to our international clientele, therefore we always ensure that on every shift we have receptionists able to communicate with all main nationalities represented by our guests, nevertheless we thank you for your constructive remark and will make sure to share your review with our head of departments for improvement Moreover, we lament reading that our buffet offer did not live up to your expectations as our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights, however as we receive guests of all nationalities and ages, we do not over spice the dishes in order to please all palates, nevertheless there is a wide spice station in our buffet for our guests to help themselves and season their dishes to their liking. With regard to the number of staff members for the service, we are pleased to inform you that these ratios were calculated using studies based on our occupancy, average stay, rates and other data. We appreciate your feedback and will take it into consideration. The wellness center within our hotel offers an additional option to our array of services, we sincerely lament hearing your dissatisfaction with the facilities, the service provided and the payment process and will make sure to share your comments with the spa manager in order to avoid such experience. We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. On the other hand, we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. We hope this does not deter you from staying with us again and look forward to welcoming you back to our hotel in the near future for a more positive experience, as it should be. Elhoussaine Bourhim Guest Experience Manager Barceló Fès Médina

    EVALUATION

    Round Indicators

    • september 7 2019
    • Warsaw, Poland

    Tomasz S

    “Modern hotel in good location”


    This is good and comfortable hotel in central location of Fes ville nouvelle. Despite having “Medina” in name – it is located about 2km from the actual Medina. For us it was not necessarily bad as area around the hotel is nice and its easy to take taxis to Media gates or guided tours (as we did). There is large modern shopping mall with fashion stores, McDonald’s and Carrefour hypermarket just 5 mins walk from the hotel. Underground parking was also convenient. The hotel also has small outdoor pool. The hotel is modern and has European feel. Our suite on the top floor was very nice. Wi-Fi worked perfectly. Breakfast was quite modest - could be improved. We also took half-board dinner, which was good value. Overall its very good modern hotel suitable for both business and tourist visits. However if you seek experience of staying within fascinating Fes Medina (which I heard is most populous urban area in the world without cars access), you need to go for traditional rhiads there.


    Manager_Fes2016, Guest Relations Manager at Barcelo Fes Medina, responded to this review
    Dear Mr. tomas, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We regret your disappointment with our breakfast buffet as we strive to ensure a wide array of options for both guests with sweet tooth and those looking for healthy options to kickstart the day; therefore, we always ensure a variety of hot and cold, sweet and salty options as well as fresh fruits, different kinds of cereals and yogurts. we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. we are also happy to read you found our hotel to be at a convenient location during your visit to Fez. We are delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable. Elhoussaine Bourhim Guest Experience Manager Barceló Fès Médina

    EVALUATION

    Round Indicators

    • august 30 2019
    • Couples

    Travel_bugger007

    “Wedding stay”


    We were getting married in Fes and stayed at Barcelo. When we came to Barcelo, we had an issue with our bed the first night. Zaineb quickly resolved the issue and upgraded our room. She upgraded our room once again for the night of the wedding! She helped my wife find and book a lot of things she needed for the wedding. She booked us a hammam and massage. Zaineb is everything you could ask when it comes to service and care. She made us feel at home and she felt like family. If you stay at Barcelo be sure to say hi to her!


    Manager_Fes2016, Guest Relations Manager at Barcelo Fes Medina, responded to this review
    Dear guest, First of all, we congratulate you with your Wedding and we thank you for choosing our Barceló Fès Médina hotel for such a special occasion. We take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to special occasions. Thank you very much for sharing this great review of your recent stay. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. So we appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable. Elhoussaine Bourhim Guest Experience Manager Barceló Fès Médina

    EVALUATION

    Round Indicators

    • august 19 2019
    • Kuwait City, Kuwait
    • Couples

    medmaha

    “Nice vacation”


    Excellent place to relax. Big room , comfortable bed big and clean bathroom, Nice location in a big beautiful street, near Borg Fes for shopping and getting your needs from Carrefour. Quiet place and well known to everybody.


    EVALUATION

    Round Indicators

    • august 2 2019
    • Greater Perth, Australia

    Ead19

    “A classy hotel for the area”


    The hotel was very modern, nice and centrally located. The room was spacious and the beds and bathroom were very good. The eating area was very classy, the bar was good (although at the time a bit exclusive for those watching a soccer match. An excellent pool was provided but the very excessive music noise level made it a "no go zone" for us. The meals were good (we had breakfast and dinner there). A good coffee facility was available.


    Manager_Fes2016, General Manager at Barcelo Fes Medina, responded to this review
    Dear Mr. Ead, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. General Manager Barceló Fès Médina

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