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Barceló Isla Canela Hotel Beach
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Map and location

Paseo de los Gavilanes, s/n   21409 Ayamonte, Huelva , Andalucía   España  


Places of Interest

74 km Faro International Airport

4 km Isla Canela Golf Course

96 km Doñana National Park

100 m Isla Canela Beach

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Isla Canela

4.5/5 Round Indicators
| 2139 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

56% Complete

1218

Very good

31% Complete

672

Average

7% Complete

170

Poor

2% Complete

52

Very poor

1% Complete

28

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    Round Indicators
    Liz C Oxford, United Kingdom. 09/16/2019 Couples

    “A brilliant place to stay”

    The Barcelo Isla Canela is a real gem. This is the forth time we have stayed and it gets better every time.The staff cannot be more helpful and hard working. The hotel is extremely clean throughout. The Restaurant provide great food , lots of variety.
    Round Indicators
    MrsThomson73 09/14/2019 Family

    “Great place to stay”

    Stayed here for 7 nights all inclusive had 2 rooms for a family of 5. Beds were The comfiest I have ever slept in, pool opens at 10am NO SUNBED RUSH!! fabulous! Food was fresh and gorgeous- staff were brilliant! Watch out for the gin measures- I had 3 and was in bed by 9pm 🙈🙈 only downside for the kids was no inflatables allowed but otherwise faultless

    Barcelo_Isla_Canela, Guest Relations Manager at Barcelo Isla Canela, responded to this review
     Dear guest, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay. At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. We also would like to thank you for your highlight on the comfort of our beds because at Barceló we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. We hope to see you soon so we may welcome you with our best smile and make you feel at home again. Best Regards,

    Round Indicators
    verinabroomfield Kent, United Kingdom. 09/13/2019 Couples

    “Nice but not if you are English”

    Hotel is very nice. Service if you are English is terrible. When asking for assistance about in relation to getting around outside the staff could not be bothered. In the restaurant the food was very nice but the staff were not very friendly if you were English it was as if we were not there and when you asked for something it was as if it was such an effort to serve us with drinks that we were paying for. Reception staff unhelpful all the time , they appeared to treat you like a second class citizen instead of a paying guest. Would only stay again if it was free. Area and beach lovely. Bus service not brilliant but if you like walking I would recommend the Marina in Moral and definitely trips to Ayamonte and Portugal

    Barcelo_Isla_Canela, Guest Relations Manager at Barcelo Isla Canela, responded to this review
     Dear guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal experience and rest assured that your review will be discussed with all departmental managers. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, Barceló Isla Canela

    Round Indicators
    sage440215 Lancaster, United Kingdom. 09/13/2019 Couples

    “Barcelo Isla canela”

    An excellent hotel in the SW of Spain a true hidden gem, the hotel is mainly used by Spanish holiday makers and you can trust their judgement ! A huge comfy bed was the star of the room and we had the best nights sleep ever ! The food is buffet style and was fresh tasty and with a huge selection there was something for everyone we loved our stay and cannot wait to return.

    Barcelo_Isla_Canela, Guest Relations Manager at Barcelo Isla Canela, responded to this review
     Dear guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. We also would like to thank you for your highlight on the comfort of our beds because at Barceló we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. We hope to welcome you back to our hotel in the near future for yet another great stay. Best Regards,

    Round Indicators
    sisterbecky13 Cardiff, United Kingdom. 09/13/2019

    “Disappointing customer service”

    This was my fifth stay in this hotel, but sadly my last. The hotel is well situated close to a fabulous beach. The rooms are very comfortable and kept spotless by the maids. The dining experience was sadly disappointing. The restaurant has the feel of a canteen and it is often difficult to get to the food counters at the buffet because of queues and guests pushing and shoving. On one occasion I left without eating my meal, because of the stressful experience involved in actually getting any food and then a party came in that were drunk and rowdy. The staff seem overworked and at no point did anyone ask the rowdy people to be a little quieter. I left the dining room and went for a meal in a local restaurant. The experience was not what I expected in a platinum hotel. I made sure a written account of my experience that day was given to the customer service manager. I received no response or acknowledgement. That left me feeling that I wasn’t valued as a guest and for that reason I will not return.

    EVALUATION

    Round Indicators

    • september 16 2019
    • Oxford, United Kingdom
    • Couples

    Liz C

    “A brilliant place to stay”


    The Barcelo Isla Canela is a real gem. This is the forth time we have stayed and it gets better every time.The staff cannot be more helpful and hard working. The hotel is extremely clean throughout. The Restaurant provide great food , lots of variety.


    EVALUATION

    Round Indicators

    • september 14 2019
    • Family

    MrsThomson73

    “Great place to stay”


    Stayed here for 7 nights all inclusive had 2 rooms for a family of 5. Beds were The comfiest I have ever slept in, pool opens at 10am NO SUNBED RUSH!! fabulous! Food was fresh and gorgeous- staff were brilliant! Watch out for the gin measures- I had 3 and was in bed by 9pm 🙈🙈 only downside for the kids was no inflatables allowed but otherwise faultless


    Barcelo_Isla_Canela, Guest Relations Manager at Barcelo Isla Canela, responded to this review
    Dear guest, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay. At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. We also would like to thank you for your highlight on the comfort of our beds because at Barceló we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. We hope to see you soon so we may welcome you with our best smile and make you feel at home again. Best Regards,

    EVALUATION

    Round Indicators

    • september 13 2019
    • Kent, United Kingdom
    • Couples

    verinabroomfield

    “Nice but not if you are English”


    Hotel is very nice. Service if you are English is terrible. When asking for assistance about in relation to getting around outside the staff could not be bothered. In the restaurant the food was very nice but the staff were not very friendly if you were English it was as if we were not there and when you asked for something it was as if it was such an effort to serve us with drinks that we were paying for. Reception staff unhelpful all the time , they appeared to treat you like a second class citizen instead of a paying guest. Would only stay again if it was free. Area and beach lovely. Bus service not brilliant but if you like walking I would recommend the Marina in Moral and definitely trips to Ayamonte and Portugal


    Barcelo_Isla_Canela, Guest Relations Manager at Barcelo Isla Canela, responded to this review
    Dear guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal experience and rest assured that your review will be discussed with all departmental managers. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, Barceló Isla Canela

    EVALUATION

    Round Indicators

    • september 13 2019
    • Lancaster, United Kingdom
    • Couples

    sage440215

    “Barcelo Isla canela”


    An excellent hotel in the SW of Spain a true hidden gem, the hotel is mainly used by Spanish holiday makers and you can trust their judgement ! A huge comfy bed was the star of the room and we had the best nights sleep ever ! The food is buffet style and was fresh tasty and with a huge selection there was something for everyone we loved our stay and cannot wait to return.


    Barcelo_Isla_Canela, Guest Relations Manager at Barcelo Isla Canela, responded to this review
    Dear guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. We also would like to thank you for your highlight on the comfort of our beds because at Barceló we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. We hope to welcome you back to our hotel in the near future for yet another great stay. Best Regards,

    EVALUATION

    Round Indicators

    • september 13 2019
    • Cardiff, United Kingdom

    sisterbecky13

    “Disappointing customer service”


    This was my fifth stay in this hotel, but sadly my last. The hotel is well situated close to a fabulous beach. The rooms are very comfortable and kept spotless by the maids. The dining experience was sadly disappointing. The restaurant has the feel of a canteen and it is often difficult to get to the food counters at the buffet because of queues and guests pushing and shoving. On one occasion I left without eating my meal, because of the stressful experience involved in actually getting any food and then a party came in that were drunk and rowdy. The staff seem overworked and at no point did anyone ask the rowdy people to be a little quieter. I left the dining room and went for a meal in a local restaurant. The experience was not what I expected in a platinum hotel. I made sure a written account of my experience that day was given to the customer service manager. I received no response or acknowledgement. That left me feeling that I wasn’t valued as a guest and for that reason I will not return.


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