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Barceló Hotel Surroundings  Castillo Club Premium
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Map and location

Avenida del Castillo, s/n   35610 Caleta de Fuste, Antigua (Fuerteventura) , Islas Canarias   España  


Places of Interest

7 km Fuerteventura

250 m El Castillo beach

192 m Buenaventura Castle

3 km Salinas de Antigua Golf Course

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Castillo Royal Level

4.5/5 Round Indicators
| 1225 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

67% Complete

832

Very good

22% Complete

271

Average

6% Complete

81

Poor

1% Complete

23

Very poor

1% Complete

18

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    Round Indicators
    Navigator795050 09/15/2019 Couples

    “If you haven't been then dont hesitate to book this place its Fantastic”

    Thoroughly recommend the Barcelo Royal Level, rooms were fantastic, food was great such a relaxing place to holiday this was our second time and will definitely be back the staff are lovely and ensure you have a great holiday from the moment you arrive we would thoroughly recommend this hotel

    elcastillorrpp, Guest Relations Manager at Barcelo Castillo Royal Level, responded to this review
     Dear Guest, we would like to thank you for sharing these lovely words both with us and our readers. It is truly amazing for the whole staff knowing you have been back with us and that you have had another memorable holiday! We all work together towards our main goal which is always our guests´ satisfaction and we are all delighted to know we have achieved this. The entire Royal Level team very much looks forward to welcoming you back soon! With kind regards, Laura Sacchi Royal Level Service Manager

    Round Indicators
    PaulSheron Whitley Bay. 09/12/2019

    “Great Hotel Fabulous staff”

    The superb facilities at the Royal Level were enhanced by the fantastic staff, always smiling pleasant and polite ,the suite we had was excellent and spotless with a pool and sea view the choice of restaurants is good and the food quality first class.However it is the staff who made this a memorable holiday,difficult though it was some of them stood out for their service, Laura the Royal Level concierge was brilliant, Stephanie from the Dunas pool bar,Anna Maria in the El Ancla restaurant and Jose Maria and Marta at the La Perlita beach bar and pizzeria, all gave exceptionally high standards of service.We could not recommend this resort more highly.

    elcastillorrpp, Guest Relations Manager at Barcelo Castillo Royal Level, responded to this review
     Dear guest, First and foremost we would like to thank you for choosing our Barceló Castillo Royal Level hotel for your visit to Fuerteventura and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. We truly appreciate your comments. Guest feedback is very important to us because it is the best way to know how we should focus our efforts for continuous improvement. We are delighted to know that you have enjoyed your stay and that you have returned with great memories of your vacation at Barceló Castillo Royal Level. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your well being whilst staying among us. Thank you very much again for your kind opinion and we hope to welcome you again very soon. We will be waiting for you with the best of smiles. Best regards, Laura Hernández Galindo Royal Level Service Manager

    Round Indicators
    noeliagemon 08/31/2019

    “Was so happy I did not want to leave the hotel!”

    I went with a friend and our 4 kids to have a relaxing vacations, and we couldn't have a better experience. The hotel, the service, the food, the people, everything was amazing, everything super clean and well taken care. the rooms are very comfortable and spacious. The moment we arrived at the hotel we were welcomed by Laura who did our check-ins, and she was absolutely amazing explaining us everything we needed to know. Marian who was in the pool area was also very kind with us. One of the best part of the day was breakfast, with a huge variety of food and an EXCELLENT service provided by Eva, Esmeralda and Milagros. We are going to miss these beautiful ladies! And finally the Director Alfonso and the Manager Marta were also absolutely amazing too and made us feel very comfortable during our whole stay. We had an incredible time, everybody was absolutely kind and dedicated to what they were doing. It was an absolutely pleasant experience and I would happily recommend this hotel to anybody that wants to relax and enjoy.
    Round Indicators
    Gary R Lisburn, United Kingdom. 08/30/2019 Family

    “Fantastic ”

    Currently still here as a family of 4 (kids aged 12 and 13)for one more day and if it wasn’t the end of the school holidays I’d of tried to stay another week. We came here last year AI but as part of the main hotel (which was a great holiday also) but this year decided to upgrade to Royal Level. I’m glad I did and in future I would always come back Royal Level. All members of staff from the pool cleaners to management are excellent, friendly, professional people who go the extra mile. A big shout out to Stephanie at the pool bar who was great fun and worked very hard. The two Laura’s are also excellent and provide a very high level of customer service. I stayed in Block 4 which is where all Royal Level facilities are located. People say block 5 doesn’t feel part of the Royal Level but that’s nonsense. These rooms are along the beach and it’s a 2 minute walk to the Royal Level pool. The resort is immaculately clean and well kept. The Royal Level is a lot calmer and more relaxed than the main hotel areas which is perfect. Dining in El Ancla is great experience and the food together with the view is amazing. Cocktails in El Faro are great to relax and look out across the sea. The bar man (large bald fella) is superb and always smiling. Works very hard and is a great bar man. All in all It is well worth the upgrade and I cannot recommend this hotel enough. thank you all for a great holiday, we will return!

    elcastillorrpp, Guest Relations Manager at Barcelo Castillo Royal Level, responded to this review
     Dear Customer Thank you very much for your kind opinion. It makes us very happy to know that we have met your expectations by staying with us at Barceló Castillo Royal Level. The whole team works daily to offer the best service possible and we hope we have achieved it with you! We hope you enjoyed some wonderful family days. We will be waiting for you with open arms on your next visit. Greetings and a big hug to the whole family. Best regards, Laura Hernández Galindo Royal Level Service Manager

    Round Indicators
    N7528AEnicolam Cadiz, Spain. 08/25/2019 Couples

    “excellent choice to upgrade”

    Lovely hotel, stayed in block 4, enjoyed the perks of upgrading including minbar (free first stocking), pool a available to royal level, fresh snacks mid morning and afternoon, daily room cleaning (thorough!) use of sports bar and la perlita/el faro which were excellent lunch/drinks options! Lovely beachfront walk Lack of info regarding process ie having to sign and give room numbers and certain restaurants/bars. Ate out twice which was worth the extra!! Staff all very friendly, gin night was lovely.

    elcastillorrpp, Guest Relations Manager at Barcelo Castillo Royal Level, responded to this review
     Dear Guest, Thank you very much for sharing this kind comment about your stay at Barceló Castillo Royal Level through the Tripadvisor platform. We are really happy to read that everything during your stay has been fine and that you have been able to enjoy some wonderful days on the island of Fuerteventura. Thank you for choosing Barceló Hotels & Resorts for your vacation and we hope to see you again very soon. Best regards, Laura Hernández Galindo Royal Level Service Manager

    EVALUATION

    Round Indicators

    • september 15 2019
    • Couples

    Navigator795050

    “If you haven't been then dont hesitate to book this place its Fantastic”


    Thoroughly recommend the Barcelo Royal Level, rooms were fantastic, food was great such a relaxing place to holiday this was our second time and will definitely be back the staff are lovely and ensure you have a great holiday from the moment you arrive we would thoroughly recommend this hotel


    elcastillorrpp, Guest Relations Manager at Barcelo Castillo Royal Level, responded to this review
    Dear Guest, we would like to thank you for sharing these lovely words both with us and our readers. It is truly amazing for the whole staff knowing you have been back with us and that you have had another memorable holiday! We all work together towards our main goal which is always our guests´ satisfaction and we are all delighted to know we have achieved this. The entire Royal Level team very much looks forward to welcoming you back soon! With kind regards, Laura Sacchi Royal Level Service Manager

    EVALUATION

    Round Indicators

    • september 12 2019
    • Whitley Bay

    PaulSheron

    “Great Hotel Fabulous staff”


    The superb facilities at the Royal Level were enhanced by the fantastic staff, always smiling pleasant and polite ,the suite we had was excellent and spotless with a pool and sea view the choice of restaurants is good and the food quality first class.However it is the staff who made this a memorable holiday,difficult though it was some of them stood out for their service, Laura the Royal Level concierge was brilliant, Stephanie from the Dunas pool bar,Anna Maria in the El Ancla restaurant and Jose Maria and Marta at the La Perlita beach bar and pizzeria, all gave exceptionally high standards of service.We could not recommend this resort more highly.


    elcastillorrpp, Guest Relations Manager at Barcelo Castillo Royal Level, responded to this review
    Dear guest, First and foremost we would like to thank you for choosing our Barceló Castillo Royal Level hotel for your visit to Fuerteventura and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. We truly appreciate your comments. Guest feedback is very important to us because it is the best way to know how we should focus our efforts for continuous improvement. We are delighted to know that you have enjoyed your stay and that you have returned with great memories of your vacation at Barceló Castillo Royal Level. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your well being whilst staying among us. Thank you very much again for your kind opinion and we hope to welcome you again very soon. We will be waiting for you with the best of smiles. Best regards, Laura Hernández Galindo Royal Level Service Manager

    EVALUATION

    Round Indicators

    • august 31 2019

    noeliagemon

    “Was so happy I did not want to leave the hotel!”


    I went with a friend and our 4 kids to have a relaxing vacations, and we couldn't have a better experience. The hotel, the service, the food, the people, everything was amazing, everything super clean and well taken care. the rooms are very comfortable and spacious. The moment we arrived at the hotel we were welcomed by Laura who did our check-ins, and she was absolutely amazing explaining us everything we needed to know. Marian who was in the pool area was also very kind with us. One of the best part of the day was breakfast, with a huge variety of food and an EXCELLENT service provided by Eva, Esmeralda and Milagros. We are going to miss these beautiful ladies! And finally the Director Alfonso and the Manager Marta were also absolutely amazing too and made us feel very comfortable during our whole stay. We had an incredible time, everybody was absolutely kind and dedicated to what they were doing. It was an absolutely pleasant experience and I would happily recommend this hotel to anybody that wants to relax and enjoy.


    EVALUATION

    Round Indicators

    • august 30 2019
    • Lisburn, United Kingdom
    • Family

    Gary R

    “Fantastic ”


    Currently still here as a family of 4 (kids aged 12 and 13)for one more day and if it wasn’t the end of the school holidays I’d of tried to stay another week. We came here last year AI but as part of the main hotel (which was a great holiday also) but this year decided to upgrade to Royal Level. I’m glad I did and in future I would always come back Royal Level. All members of staff from the pool cleaners to management are excellent, friendly, professional people who go the extra mile. A big shout out to Stephanie at the pool bar who was great fun and worked very hard. The two Laura’s are also excellent and provide a very high level of customer service. I stayed in Block 4 which is where all Royal Level facilities are located. People say block 5 doesn’t feel part of the Royal Level but that’s nonsense. These rooms are along the beach and it’s a 2 minute walk to the Royal Level pool. The resort is immaculately clean and well kept. The Royal Level is a lot calmer and more relaxed than the main hotel areas which is perfect. Dining in El Ancla is great experience and the food together with the view is amazing. Cocktails in El Faro are great to relax and look out across the sea. The bar man (large bald fella) is superb and always smiling. Works very hard and is a great bar man. All in all It is well worth the upgrade and I cannot recommend this hotel enough. thank you all for a great holiday, we will return!


    elcastillorrpp, Guest Relations Manager at Barcelo Castillo Royal Level, responded to this review
    Dear Customer Thank you very much for your kind opinion. It makes us very happy to know that we have met your expectations by staying with us at Barceló Castillo Royal Level. The whole team works daily to offer the best service possible and we hope we have achieved it with you! We hope you enjoyed some wonderful family days. We will be waiting for you with open arms on your next visit. Greetings and a big hug to the whole family. Best regards, Laura Hernández Galindo Royal Level Service Manager

    EVALUATION

    Round Indicators

    • august 25 2019
    • Cadiz, Spain
    • Couples

    N7528AEnicolam

    “excellent choice to upgrade”


    Lovely hotel, stayed in block 4, enjoyed the perks of upgrading including minbar (free first stocking), pool a available to royal level, fresh snacks mid morning and afternoon, daily room cleaning (thorough!) use of sports bar and la perlita/el faro which were excellent lunch/drinks options! Lovely beachfront walk Lack of info regarding process ie having to sign and give room numbers and certain restaurants/bars. Ate out twice which was worth the extra!! Staff all very friendly, gin night was lovely.


    elcastillorrpp, Guest Relations Manager at Barcelo Castillo Royal Level, responded to this review
    Dear Guest, Thank you very much for sharing this kind comment about your stay at Barceló Castillo Royal Level through the Tripadvisor platform. We are really happy to read that everything during your stay has been fine and that you have been able to enjoy some wonderful days on the island of Fuerteventura. Thank you for choosing Barceló Hotels & Resorts for your vacation and we hope to see you again very soon. Best regards, Laura Hernández Galindo Royal Level Service Manager

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