Barceló Santiago Hotel Pool
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Barceló Santiago

La Hondura, 8   38683 Puerto Santiago (Tenerife) , Islas Canarias   España  


Places of Interest

43.4 km Tenerife–South Airport

200 m Puerto Santiago beach

9 km Abama Golf Course

106 km Port of Santa Cruz de Tenerife

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Santiago

4.0/5 Round Indicators
| 6552 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

42% Complete

2790

Very good

37% Complete

2431

Average

13% Complete

876

Poor

4% Complete

298

Very poor

2% Complete

158

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    Round Indicators
    L6580ITlaurenm Nottingham, United Kingdom. 06/20/2018 Family

    “Lovely little break..shame about the weather”

    Hotel was great, we upgraded our room with the most amazing views. It was a bit cold in the day as lots of cloud coverage but nothing we could do about that. Cocktails at the hotel I would avoid, we ordered a margarita, daquiri and a cosmo, all of which didn't taste like they normally do. Other than that hotel is very clean, rooms spacious, food is nice for all inclusive and entertainment is a good laugh.
    Round Indicators
    Jemma9806 Dublin, Ireland. 06/18/2018 Friends getaway

    “Barcelo Tenerife”

    Overall good stay, some waiters at dinner need hospitality improvements & half way through stay the hotel suddenly stopped accepting cash. Fabulous view, very clean & comfortable. Huge variety of food at breakfast and dinner buffet

    GEM B, Director de Relaciones Públicas at Barcelo Santiago, responded to this review
     Dear Guest, Thank you for your feedback about your recent stay with us, we are truly pleased to read that you have enjoyed your holiday with us. We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. On the other hand, It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Thank you also for pointing out our comfortable rooms with most stunning views overlooking the ocean. One of the best places in Tenerife. We would also like to thank you for being our guest and we hope to have the pleasure to welcome you back in the future. Kind regards, Sara Illermann Guest Experience Manager

    Round Indicators
    H4548ZEjanef Cumbria, United Kingdom. 06/18/2018 Couples

    “Best hotel with view”

    3 rd time going to this hotel and still very good even with having work done did not affect our hoilday. Lovely food in restaurant and outstanding in bar area. Look forward to coming back next year may stay 3 weeks.
    Round Indicators
    Ron B 06/17/2018 Couples

    “Fantastic”

    Arrived at the hotel and staff seemed perfect. We were shown straight to the restaurant for something to eat then back to reception to check in. We were all inclusive and that was great. Safe was €3 a night which I thought was fine. You can hire towels for the pool with a deposit of €12 which is refundable upon return. Room was lovely. View was amazing. Pool was very nice. There are two different all inclusive options but everything is clearly labelled so you know what is included. Drinks were perfect. Food was lovely. Lots of choice and I had no complaints for the 11 nights. There was enough close by if you wanted to venture out for a drink or a meal. I literally do not have any complainants at all. Will go back again and again. Travel from the airport is about 1hr which was fine. No complaints at all.
    Round Indicators
    xoxoxo97 Berkshire, United Kingdom. 06/17/2018 Couples

    “Cannot wait to come back!!”

    I really can’t fault the hotel, the staff delivered such great customer service and when we arrived we were greeted with a nice glass of bubbly. A gentleman then took us up to our room and took my suitcase and then showed us around. They also upgraded our room to superior which was lovely and views from 625 was lovely. The food was lovely at the hotel, I’m quite a fussy eater but found there was always something for myself to eat. The food was always hot and fresh and you always saw the chefs changing the trays. The waiters in the restaurant, bar and the theatre were so lovely and made you feel like you were in a 5* hotel. They would always get the drinks for you so when watching the entertainment you wouldn’t need to get up as they would ask what drinks you would like. The entertainment in the hotel was really good and I felt it suited everyone, whether you were 7 or 50 years of age. They tried to get everyone involved but never forced you if you didn’t want too. They made such great effort in their entertainment. We got to see them perform The Lion King and do Broadway which was fantastic! All the other shows that were on was really good too. All inclusive does stop at 11 for drinks but this didn’t really effect us as we took enough money to then pay for drinks and went to a few other bars opposite the hotel. The cocktails were lovely however they were like pre made, so would have been good for it to been freshly made but I wasn’t fussed majorly as still enjoyed them. The cleaners did such a good job cleaning our room, I didn’t think they would visit every day and they did a really good job with it. They would always say hello in the mornings, only thing I would say was that they open the door quickly after knocking which was a risky move at one point getting changed. Me and my boyfriend can’t wait to come back in a few years time and will bring my sister and brother in law as they said they loved the sound of this hotel.

    EVALUATION

    Round Indicators

    • june 20 2018
    • Nottingham, United Kingdom
    • Family

    L6580ITlaurenm

    “Lovely little break..shame about the weather”


    Hotel was great, we upgraded our room with the most amazing views. It was a bit cold in the day as lots of cloud coverage but nothing we could do about that. Cocktails at the hotel I would avoid, we ordered a margarita, daquiri and a cosmo, all of which didn't taste like they normally do. Other than that hotel is very clean, rooms spacious, food is nice for all inclusive and entertainment is a good laugh.


    EVALUATION

    Round Indicators

    • june 18 2018
    • Dublin, Ireland
    • Friends getaway

    Jemma9806

    “Barcelo Tenerife”


    Overall good stay, some waiters at dinner need hospitality improvements & half way through stay the hotel suddenly stopped accepting cash. Fabulous view, very clean & comfortable. Huge variety of food at breakfast and dinner buffet


    GEM B, Director de Relaciones Públicas at Barcelo Santiago, responded to this review
    Dear Guest, Thank you for your feedback about your recent stay with us, we are truly pleased to read that you have enjoyed your holiday with us. We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. On the other hand, It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Thank you also for pointing out our comfortable rooms with most stunning views overlooking the ocean. One of the best places in Tenerife. We would also like to thank you for being our guest and we hope to have the pleasure to welcome you back in the future. Kind regards, Sara Illermann Guest Experience Manager

    EVALUATION

    Round Indicators

    • june 18 2018
    • Cumbria, United Kingdom
    • Couples

    H4548ZEjanef

    “Best hotel with view”


    3 rd time going to this hotel and still very good even with having work done did not affect our hoilday. Lovely food in restaurant and outstanding in bar area. Look forward to coming back next year may stay 3 weeks.


    EVALUATION

    Round Indicators

    • june 17 2018
    • Couples

    Ron B

    “Fantastic”


    Arrived at the hotel and staff seemed perfect. We were shown straight to the restaurant for something to eat then back to reception to check in. We were all inclusive and that was great. Safe was €3 a night which I thought was fine. You can hire towels for the pool with a deposit of €12 which is refundable upon return. Room was lovely. View was amazing. Pool was very nice. There are two different all inclusive options but everything is clearly labelled so you know what is included. Drinks were perfect. Food was lovely. Lots of choice and I had no complaints for the 11 nights. There was enough close by if you wanted to venture out for a drink or a meal. I literally do not have any complainants at all. Will go back again and again. Travel from the airport is about 1hr which was fine. No complaints at all.


    EVALUATION

    Round Indicators

    • june 17 2018
    • Berkshire, United Kingdom
    • Couples

    xoxoxo97

    “Cannot wait to come back!!”


    I really can’t fault the hotel, the staff delivered such great customer service and when we arrived we were greeted with a nice glass of bubbly. A gentleman then took us up to our room and took my suitcase and then showed us around. They also upgraded our room to superior which was lovely and views from 625 was lovely. The food was lovely at the hotel, I’m quite a fussy eater but found there was always something for myself to eat. The food was always hot and fresh and you always saw the chefs changing the trays. The waiters in the restaurant, bar and the theatre were so lovely and made you feel like you were in a 5* hotel. They would always get the drinks for you so when watching the entertainment you wouldn’t need to get up as they would ask what drinks you would like. The entertainment in the hotel was really good and I felt it suited everyone, whether you were 7 or 50 years of age. They tried to get everyone involved but never forced you if you didn’t want too. They made such great effort in their entertainment. We got to see them perform The Lion King and do Broadway which was fantastic! All the other shows that were on was really good too. All inclusive does stop at 11 for drinks but this didn’t really effect us as we took enough money to then pay for drinks and went to a few other bars opposite the hotel. The cocktails were lovely however they were like pre made, so would have been good for it to been freshly made but I wasn’t fussed majorly as still enjoyed them. The cleaners did such a good job cleaning our room, I didn’t think they would visit every day and they did a really good job with it. They would always say hello in the mornings, only thing I would say was that they open the door quickly after knocking which was a risky move at one point getting changed. Me and my boyfriend can’t wait to come back in a few years time and will bring my sister and brother in law as they said they loved the sound of this hotel.


    Barceló Santiago Hotel Health and Beauty Treatments

    Fantastic beach hotel perfect for a fun-packed family holiday.

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