Ocio en el hotel Barceló Santiago
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Map and location

La Hondura, 8   38683 Puerto Santiago (Tenerife) , Islas Canarias   España  


Places of Interest

27 mi Tenerife–South Airport

219 yards Puerto Santiago beach

6 mi Abama golf course

65.9 mi Port of Santa Cruz de Tenerife

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Santiago

4.0/5 Round Indicators
| 7540 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

42% Complete

3221

Very good

36% Complete

2747

Average

13% Complete

1009

Poor

4% Complete

367

Very poor

2% Complete

197

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    Round Indicators
    dorothy m Glenrothes, United Kingdom. 05/15/2019

    “Building work and noise”

    I am currently staying this hotel on a second visit as liked it last year. This time not so impressed this hotel should been closed at end of last season so these major!! Works could be done. The noise dust is awful. We are in room 104 in the middle of the works which start at 7am.yes the room is lovely but you can not sit on terrace because of the dust which is causing havoc with my chest.Sitting by the lovely pool is spoiled again by the dust and noise. The restaurant is certainly not to the standard of last year there is a poor choice for main meals breakfast and lunch are better. I will consider coming back next year only if the works are finished. The staff are doing a fab job despite this.
    Round Indicators
    701paulinew 05/15/2019 Couples

    “Little disappointed”

    Just back from our hoilday and I have to say we were quite disappointed. On our late arrival to the hotel thanks to tui putting us on the wrong bus which meant they had to organise a taxi as they had dropped is at the wrong hotel So we did not arrive until much later then other guests. The restaurant was still open so we quickly went for dinner. .we were very hungry due to our long journey only to find that there was very little choice and what there was to est was cold so we retired to our room tired and hungry. Our room was basic and looked quite shabby with very much lacking in complantury toiletries. At exactly 8 o clock the next morning we were woken with sound of workman shouting drills and hammers and realized they had put us in a room above the dining hall which was being refurbished. So not a great start to.our hoilday. We went to sit by the pool and the noise of builders gor louder and there was no were to sit were you could just relax. The food at meals times was repetitive with such little choice and often cold. The entertainment was shocking all the guests complained. The entertainment team done there best and ladies the aqua bike was fantastic. The staff were very attentive and always super helpful. We have visited this hotel before and it makes me sad to leave such a poor review but it felt like the hotel is in real decline and soon the only thing to have in its favour will be the views. The management need to watch these reviews and pay attention to want there guests want. After all there our much hotels on the island
    Round Indicators
    Yaro S 05/11/2019 Solo travel

    “That what i've searched and founded. The right choice. Don't loose a good opportunity ;)”

    It's hard to say something in few words to describe the whole experience. The hotel is in right direction ;) I like very much renovations and a lot of plant present inside of hotel, that is really important. The pleasant perfume inside the hall and corridor on way to rooms when i was checking in was really important and it plays the main role in the hotel experience and first impression is the key. The service, entertainment, location and everything else was on top Good job! if i'll come to Tenerife some day, for sure i'll come to the Santiago Hotel, no doubt ;)

    GEM B, Director de Relaciones con Clientes at Barcelo Santiago, responded to this review
     Dear Guest, Thank you very much for sharing this great review of your recent stay at Barceló Santiago. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. We are also glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Tenerife. We are very lucky to be located in this magical part of the island. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind regards, Maribel Sanjuán de Caso Guest Experience Manager

    Round Indicators
    DarrenC1309 Havant, United Kingdom. 05/11/2019 Couples

    “Great hotel but food lacking variety”

    We loved the location of this hotel at los Gigantes. Good bars and restaurants and supermarket just outside. Given there was refurbishment working going on with the rooms and dining area we found the hotel extremely quiet after 3pm with just the ocean noise. The hot tub on the balcony was good and private, refurbished room was very clean and modern with a great shower with hairdryer, slippers and gowns provided. Power Plugs are sunken so bring the right adaptor and we also had USB ports to charge our devices. Staff are extremely helpful and courteous especially our waiter at dinner, Omar. My only negative point is the food, we went half board and found the dinner buffet lacking variety. Overall we loved our stay and came home relaxed.

    GEM B, Director de Relaciones con Clientes at Barcelo Santiago, responded to this review
     Dear guest, Thank you for the great feedback of your recent holiday experience at our Barceló Santiago; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We regret that our buffet couldn´t meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests. On the other hand, thank you for pointing out the beauty and comfort of our rooms, designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday experience, we are therefore very pleased to read that you were satisfied with yours. We are also glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Puerto de Santiago, we are really proud of our location with the wonderful views over Los Gigantes cliffs and some of the best local restaurants around us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards, Maribel Sanjuán de Caso Guest Experience Manager

    Round Indicators
    Culture37638258495 05/08/2019 Family

    “Stunning location and exceptional staff”

    Truly wonderful and relaxing few days in an amazing hotel and area. Plenty of sunbeds with beautiful views. Very welcoming, friendly and courteous staff. We stayed AI and had a great choice of buffet style food. Lovely choice and always fresh. Plenty of fresh fruit and separate areas for vegan and at breakfast time gluten free areas. Thank you to all at Barcelo Santiago, you are exceptional. We hope to be back soon.

    GEM B, Director de Relaciones con Clientes at Barcelo Santiago, responded to this review
     Dear Guest, We want to thank you for sharing your opinion about your recent stay at Barceló Santiago. We are delighted that you have enjoyed your stay with us and we agree with you that our attentive staff plays a key role in the overall experience of our guests. The whole team works very hard to ensure that we offer a high-quality service and a differential and memorable experience. At Barceló we know that meals are an important aspect of our guests' overall holiday experience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. In addition, we are pleased to read that found the views to be amazing, the hotel Barceló Santiago has a privileged location, located in the area of greatest scenic beauty of the South of Tenerife, with unique views of the island of La Gomera and the cliffs of Los Gigantes, without doubt, the most valued and appreciated by our guests. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards, Maribel Sanjuán de Caso Guest Experience Manager

    EVALUATION

    Round Indicators

    • may 15 2019
    • Glenrothes, United Kingdom

    dorothy m

    “Building work and noise”


    I am currently staying this hotel on a second visit as liked it last year. This time not so impressed this hotel should been closed at end of last season so these major!! Works could be done. The noise dust is awful. We are in room 104 in the middle of the works which start at 7am.yes the room is lovely but you can not sit on terrace because of the dust which is causing havoc with my chest.Sitting by the lovely pool is spoiled again by the dust and noise. The restaurant is certainly not to the standard of last year there is a poor choice for main meals breakfast and lunch are better. I will consider coming back next year only if the works are finished. The staff are doing a fab job despite this.


    EVALUATION

    Round Indicators

    • may 15 2019
    • Couples

    701paulinew

    “Little disappointed”


    Just back from our hoilday and I have to say we were quite disappointed. On our late arrival to the hotel thanks to tui putting us on the wrong bus which meant they had to organise a taxi as they had dropped is at the wrong hotel So we did not arrive until much later then other guests. The restaurant was still open so we quickly went for dinner. .we were very hungry due to our long journey only to find that there was very little choice and what there was to est was cold so we retired to our room tired and hungry. Our room was basic and looked quite shabby with very much lacking in complantury toiletries. At exactly 8 o clock the next morning we were woken with sound of workman shouting drills and hammers and realized they had put us in a room above the dining hall which was being refurbished. So not a great start to.our hoilday. We went to sit by the pool and the noise of builders gor louder and there was no were to sit were you could just relax. The food at meals times was repetitive with such little choice and often cold. The entertainment was shocking all the guests complained. The entertainment team done there best and ladies the aqua bike was fantastic. The staff were very attentive and always super helpful. We have visited this hotel before and it makes me sad to leave such a poor review but it felt like the hotel is in real decline and soon the only thing to have in its favour will be the views. The management need to watch these reviews and pay attention to want there guests want. After all there our much hotels on the island


    EVALUATION

    Round Indicators

    • may 11 2019
    • Solo travel

    Yaro S

    “That what i've searched and founded. The right choice. Don't loose a good opportunity ;)”


    It's hard to say something in few words to describe the whole experience. The hotel is in right direction ;) I like very much renovations and a lot of plant present inside of hotel, that is really important. The pleasant perfume inside the hall and corridor on way to rooms when i was checking in was really important and it plays the main role in the hotel experience and first impression is the key. The service, entertainment, location and everything else was on top Good job! if i'll come to Tenerife some day, for sure i'll come to the Santiago Hotel, no doubt ;)


    GEM B, Director de Relaciones con Clientes at Barcelo Santiago, responded to this review
    Dear Guest, Thank you very much for sharing this great review of your recent stay at Barceló Santiago. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. We are also glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Tenerife. We are very lucky to be located in this magical part of the island. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind regards, Maribel Sanjuán de Caso Guest Experience Manager

    EVALUATION

    Round Indicators

    • may 11 2019
    • Havant, United Kingdom
    • Couples

    DarrenC1309

    “Great hotel but food lacking variety”


    We loved the location of this hotel at los Gigantes. Good bars and restaurants and supermarket just outside. Given there was refurbishment working going on with the rooms and dining area we found the hotel extremely quiet after 3pm with just the ocean noise. The hot tub on the balcony was good and private, refurbished room was very clean and modern with a great shower with hairdryer, slippers and gowns provided. Power Plugs are sunken so bring the right adaptor and we also had USB ports to charge our devices. Staff are extremely helpful and courteous especially our waiter at dinner, Omar. My only negative point is the food, we went half board and found the dinner buffet lacking variety. Overall we loved our stay and came home relaxed.


    GEM B, Director de Relaciones con Clientes at Barcelo Santiago, responded to this review
    Dear guest, Thank you for the great feedback of your recent holiday experience at our Barceló Santiago; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We regret that our buffet couldn´t meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests. On the other hand, thank you for pointing out the beauty and comfort of our rooms, designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday experience, we are therefore very pleased to read that you were satisfied with yours. We are also glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Puerto de Santiago, we are really proud of our location with the wonderful views over Los Gigantes cliffs and some of the best local restaurants around us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards, Maribel Sanjuán de Caso Guest Experience Manager

    EVALUATION

    Round Indicators

    • may 8 2019
    • Family

    Culture37638258495

    “Stunning location and exceptional staff”


    Truly wonderful and relaxing few days in an amazing hotel and area. Plenty of sunbeds with beautiful views. Very welcoming, friendly and courteous staff. We stayed AI and had a great choice of buffet style food. Lovely choice and always fresh. Plenty of fresh fruit and separate areas for vegan and at breakfast time gluten free areas. Thank you to all at Barcelo Santiago, you are exceptional. We hope to be back soon.


    GEM B, Director de Relaciones con Clientes at Barcelo Santiago, responded to this review
    Dear Guest, We want to thank you for sharing your opinion about your recent stay at Barceló Santiago. We are delighted that you have enjoyed your stay with us and we agree with you that our attentive staff plays a key role in the overall experience of our guests. The whole team works very hard to ensure that we offer a high-quality service and a differential and memorable experience. At Barceló we know that meals are an important aspect of our guests' overall holiday experience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. In addition, we are pleased to read that found the views to be amazing, the hotel Barceló Santiago has a privileged location, located in the area of greatest scenic beauty of the South of Tenerife, with unique views of the island of La Gomera and the cliffs of Los Gigantes, without doubt, the most valued and appreciated by our guests. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards, Maribel Sanjuán de Caso Guest Experience Manager

    Barceló Santiago Hotel Health and Beauty Treatments

    Fantastic beach hotel perfect for a fun-packed family holiday.

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