Barceló Hotel Room Service  Emperatriz
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Map and location

Calle López de Hoyos, 4 (Junto al Paseo de la Castellana)   28006 Madrid ,   España  


Places of Interest

16 km Adolfo Suárez Madrid-Barajas Airport

5.5 km Chamartín

5 km Madrid Atocha Railway Station

0.4 km “Gregorio Marañón” Metro station

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Emperatriz

4.5/5 Round Indicators
| 991 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

79% Complete

786

Very good

16% Complete

165

Average

2% Complete

24

Poor

0% Complete

9

Very poor

0% Complete

7

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    Round Indicators
    Roberto D 06/14/2019 Couples

    “Excellent location with high standard and charm”

    Located in a very quiet street but with perfect walking distance to preferred spots in town and all the restaurants and shops within a few hundred meters. Extremely hospitable as a big hotel which feels Like a boutique hotel. Charming room - could be bigger for a 5 star establishment - but has it all.

    BarceloEmperatriz, Manager at Barcelo Emperatriz, responded to this review
     Dear Mr. Roberto, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Emperatriz hotel and are delighted to read that we were able to match your expectations. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable. Best regards, Barceló Emperatriz

    Round Indicators
    246abdulwah Riyadh. 06/11/2019 Friends getaway

    “Nice hotel”

    The hotel was nice and lovely, also the location is perfect in the heart of Madrid. One issue was the food served after 11 PM was very limited and i was told that the room service is a 24 hour serving.

    BarceloEmperatriz, Public Relations Manager at Barcelo Emperatriz, responded to this review
     Dear guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Moreover, we have taken note of your comment regarding the room service and we apologize for the misunderstanding. As informed, our room service is 24 hours, but after 11PM, the selection of dishes is restricted as indicated in the room service menu. On the other hand, we would like to thank you for your compliments about our location. We are glad to hear that you enjoy it! Thank you again for your feedback. We hope to welcome you back again for another stay here in our Barceló Emperatriz hotel very soon. Kind regards, Team Barceló Emperatriz

    Round Indicators
    drevanegas Westbury. 06/05/2019 Couples

    “A memorable stay at Barcelo Emperatriz.”

    Our experience at Barcelo Emperatriz was very pleasant and memorable. The room was elegant and comfortable; the staff was professional, helpful, and pleasant; the hotel location in the pleasant Barrio of Salamanca close to downtown and most attractions is a Plus.

    BarceloEmperatriz, Manager at Barcelo Emperatriz, responded to this review
     Dear Guest, Thank you very much for sharing this great review of your recent stay at Barceló XXX. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Barceló Emperatriz

    Round Indicators
    atW1534HD 06/04/2019 Couples

    “Great Staff”

    I would recommend this hotel to anyone who wants to relax near the city centre of Madrid. A little roof top pool to cool down after sight seeing and the staff are super friendly. Great breakfast wonderful staff and a nice bar. Rooms clean and comfortable.

    BarceloEmperatriz, Guest Relations Manager at Barcelo Emperatriz, responded to this review
     Dear Mr. atW1534HD, We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Emperatriz hotel and we thank you for your kind recommendation to Tripadvisor’s readers . On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Lastly yet importantly we would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your wellbeing whilst staying in the hotel. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Barceló Emperatriz Team

    Round Indicators
    Paradise40035505208 06/03/2019 Couples

    “Very happy customers”

    We have stayed there for 2 nights during champions league final the hotel is amazing, staff is very helpful and friendly, food was very tasty. The hotel is situated in a close proximity to all the attractions. I would recommend it to anyone.

    BarceloEmperatriz, Guest Relations Manager at Barcelo Emperatriz, responded to this review
     Dear Mr. Paradise40035505208, First and foremost we would like to thank you for choosing our Barceló Emperatriz hotel for your visit to Madrid and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.  We are also very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Barceló Emperatriz Team

    EVALUATION

    Round Indicators

    • june 14 2019
    • Couples

    Roberto D

    “Excellent location with high standard and charm”


    Located in a very quiet street but with perfect walking distance to preferred spots in town and all the restaurants and shops within a few hundred meters. Extremely hospitable as a big hotel which feels Like a boutique hotel. Charming room - could be bigger for a 5 star establishment - but has it all.


    BarceloEmperatriz, Manager at Barcelo Emperatriz, responded to this review
    Dear Mr. Roberto, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Emperatriz hotel and are delighted to read that we were able to match your expectations. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable. Best regards, Barceló Emperatriz

    EVALUATION

    Round Indicators

    • june 11 2019
    • Riyadh
    • Friends getaway

    246abdulwah

    “Nice hotel”


    The hotel was nice and lovely, also the location is perfect in the heart of Madrid. One issue was the food served after 11 PM was very limited and i was told that the room service is a 24 hour serving.


    BarceloEmperatriz, Public Relations Manager at Barcelo Emperatriz, responded to this review
    Dear guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Moreover, we have taken note of your comment regarding the room service and we apologize for the misunderstanding. As informed, our room service is 24 hours, but after 11PM, the selection of dishes is restricted as indicated in the room service menu. On the other hand, we would like to thank you for your compliments about our location. We are glad to hear that you enjoy it! Thank you again for your feedback. We hope to welcome you back again for another stay here in our Barceló Emperatriz hotel very soon. Kind regards, Team Barceló Emperatriz

    EVALUATION

    Round Indicators

    • june 5 2019
    • Westbury
    • Couples

    drevanegas

    “A memorable stay at Barcelo Emperatriz.”


    Our experience at Barcelo Emperatriz was very pleasant and memorable. The room was elegant and comfortable; the staff was professional, helpful, and pleasant; the hotel location in the pleasant Barrio of Salamanca close to downtown and most attractions is a Plus.


    BarceloEmperatriz, Manager at Barcelo Emperatriz, responded to this review
    Dear Guest, Thank you very much for sharing this great review of your recent stay at Barceló XXX. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Barceló Emperatriz

    EVALUATION

    Round Indicators

    • june 4 2019
    • Couples

    atW1534HD

    “Great Staff”


    I would recommend this hotel to anyone who wants to relax near the city centre of Madrid. A little roof top pool to cool down after sight seeing and the staff are super friendly. Great breakfast wonderful staff and a nice bar. Rooms clean and comfortable.


    BarceloEmperatriz, Guest Relations Manager at Barcelo Emperatriz, responded to this review
    Dear Mr. atW1534HD, We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Emperatriz hotel and we thank you for your kind recommendation to Tripadvisor’s readers . On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Lastly yet importantly we would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your wellbeing whilst staying in the hotel. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Barceló Emperatriz Team

    EVALUATION

    Round Indicators

    • june 3 2019
    • Couples

    Paradise40035505208

    “Very happy customers”


    We have stayed there for 2 nights during champions league final the hotel is amazing, staff is very helpful and friendly, food was very tasty. The hotel is situated in a close proximity to all the attractions. I would recommend it to anyone.


    BarceloEmperatriz, Guest Relations Manager at Barcelo Emperatriz, responded to this review
    Dear Mr. Paradise40035505208, First and foremost we would like to thank you for choosing our Barceló Emperatriz hotel for your visit to Madrid and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.  We are also very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Barceló Emperatriz Team

    Vistas del hotel Barceló Emperatriz

    A palatial hotel worthy of an empress

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