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Since plans can change… Barceló Hotel Group important information – COVID19

LATEST UPDATE

Discover the latest news on the situation at our hotels around the world.

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BOOKING MANAGEMENT

Contact our Call Centre


FAQs

We will respond to any questions concerning your booking or the safety of our hotels.


SELLO WE CARE


For us, you are the first!


Travel in maximum safety and tranquility.



LATEST UPDATE

Updated 28 April 2020

The health and well-being of our guests and employees is a top priority for the Barceló Hotel Group. For this reason, we are closely complying with the World Health Organization guidelines and the relevant authorities on the developing coronavirus (COVID-19) situation around the world.

Currently, the majority of our hotels in Europe, North Africa and the United Arab Emirates are temporarily closed due to the COVID-19 situation. As and when the authorities remove travel restrictions, we will open them again to welcome you. A list of current hotel closures in Latin America can be found below.

Given the exceptional circumstances, we would like to apologise for the inconvenience that this health crisis may cause you or your loved ones and share with you the measures that we have adopted in our amendment or cancellation of bookings policy in order to offer our clients complete flexibility during these difficult times.


Hotels affected by closure in Latin America

This list of hotel closures will be continuously reviewed as the reopening dates are subject to change.

CountryHotelExpected reopening date
Dominican Republic Occidental Punta Cana 1 July
Occidental Caribe 1 July
Barceló Bávaro Beach 1 July
Barceló Santo Domingo 1 July
Mexico Occidental at Xcaret Destination 1 July
Barceló Maya Beach 1 July
Barceló Maya Caribe 1 July
Barceló Maya Colonial 1 July
Barceló Maya Tropical 1 July
Royal Hideaway Playacar – Adults Only 1 July
Occidental Costa Cancún 1 July
Allegro Cozumel 1 July
Barceló Puerto Vallarta 1 July
Allegro Playacar 1 July
Barceló Maya Riviera 1 July
Occidental Cuernavaca 1 July
Occidental Cozumel 1 July
Occidental Nuevo Vallarta 1 July
Barceló Gran Faro Los Cabos 1 July
Barceló Huatulco 1 July
Barceló Ixtapa 1 July
Barceló Karmina 1 July
Occidental Tucancún 1 July
Aruba Barceló Aruba 1 July
Cuba Occidental Arenas Blancas 1 July
Allegro Palma Real 1 July
Barceló Solymar 1 July
Costa Rica Barceló Tambor 1 July
Occidental Tamarindo 1 July
Occidental Papagayo 1 July
Barceló San José 1 July

FAQs

What happens if I made a booking on barcelo.com and I am ultimately not able to travel as a result of the coronavirus (COVID-19)? What happens if I made a booking on barcelo.com and I am ultimately not able to travel as a result of the coronavirus (COVID-19)?

The Barceló Hotel Group has made significant changes to its booking policy, offering 100% flexibility so you can postpone your booking up to 24 hours before your arrival for individual bookings with check-in dates up until 30 June 2020. You will have the option to change the date of your booking so that, when this has all passed, you can enjoy your stay sometime in the 12 months following the check-in date and of course still enjoy the best price guaranteed.

How do I request a booking voucher? How do I request a booking voucher?

For any changes or to manage your booking, please contact our Call Centre by calling the customer service number in your country. We are currently receiving an unprecedented number of requests and we are trying to process them as quickly as possible. If you have requested a refund for your booking and we haven’t replied yet, we ask for your patience, as our team is managing an exceptionally high volume of requests at this time. We would like to thank you for your patience and understanding at this time.

How should I manage a booking made through an online agency or other travel agent? How should I manage a booking made through an online agency or other travel agent?

If you have made your booking through an online agency or other travel agent, we recommend you contact the booking provider for information on their change policy.

What safety measures have been implemented at the hotels? What safety measures have been implemented at the hotels?

We have launched a new concept called We Care About You. In this project, all the measures applied to, on the one hand, establish a safe working environment for our employees and suppliers are collected, and, on the other hand, offer an experience that meets the current needs of our guests without forgetting our main objective: making them feel better and enjoying our experience. If you would like to know more about this project, click here.



Thank you for your trust in the Barceló Hotel Group. Our company has a history of nearly 90 years and a guarantee of professionalism that allows us to reassure our customers at this time. We are convinced that this will pass and we are doing all we can to be able to welcome you to our hotels once again when the situation is back to normal.