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Take your COVID test in the hotel

Speed and comfort so you can return home. We offer this service at the best price available.


TRAVEL WITH THE UTMOST CONFIDENCE

New protocols and reinforcement measures that comply with the recommendations of the WHO.

 


Frequently Asked Questions

We provide answers to any questions you may have regarding your bookings or hotel safety.

Our commitment: that you’ll enjoy your stay with peace of mind

We Care About You, the Barceló Hotel Group's health and safety concept.


A seal of approval that represents and guarantees all our experience and research in safety, health, and hygiene has been adapted to the new situation.


A program with new protocols and reinforcement measures that complies with the recommendations of the WHO, international organizations such as the WTTC (World Travel & Tourism Council), as well as governmental institutions in each of the countries we operate in.



Get ready to return home

Before returning home, remember that some destinations require documentation of a negative COVID test. For this reason, in collaboration with local laboratories, we offer the possibility of taking a COVID test in our hotels.

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Your COVID test at the hotel

Ask for your COVID test at the hotel reception desk before 11 am. Depending on the partner center being used, they will either provide you with a test kit or the health staff will come to your hotel.

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Receive your certificate

Once the test is completed you will receive an email or SMS within 24 hours which contains your test results and the required certificate to return home without restrictions. You will need to download it and present it during your trip home.

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Collaboration centers in our hotels


- Eurofins/Megalab: Available in the hotels located on the Spanish mainland.

Price: PCR $85

- CIM20 Laboratory: Available at Occidental Playa de Palma


Price: PCR €60

- Medical Center Heramed Royal Beach Hotel

Price: PCR 46€ / Antigens 25€

- Cihangirlab Test Center Hotel Barceló Istanbul and Occidental Taksim


Price: PCR 25€

 


This is how we ensure a safe experience in our hotels.

Shoes and luggage disinfection

Hand sanitizing stations

Social distancing and directional signs

Digital check-in & check-out*

(*) Only in hotels with available technology

COVID testing service at the reception of our hotels

Room key on your cell phone*

(*) Only in hotels with available technology

Digital communication

Express check-out box

Thorough disinfection of keys

Reinforcement of cleaning and disinfection protocols

Increased hours of natural ventilation. 

Digital communication via the Barceló app.

Reduction of decorative elements.

Reduction of stationery material and signage

Reinforcement of cleaning and disinfection protocols

Supplementary textiles sealed (blanket, duvet)

TV remote control and AA sealed.

À la carte mini bar service.

Exclusive set of cleaning materials for each room. 

Complementary disinfection of surfaces and objects which are used often.

Use of hospital cleaning products.

Flexible cleaning service for your safety: room, sheets and towels.

Gastronomy service adapted to the guest and with additional safety measures.

Hand sanitizing stations

Signage to direct guests

At the buffet we have improved showcooking, individual food presentation, and tongs are changed every 15 minutes.

Additional partitioning and sneeze guards in all areas of the buffet.

Tongs changed every 15 minutes at the buffet

Compulsory to wear a mask at all times, except at the table

Continuous supervision of measures.

Flexible service options: Room service, Grab & go.

Control of room capacity.

Signage in check-in and check-out areas.

Seating protocol. 

Contactless payment.

Room layout adapted to safety distances.

Table set-up adapted for safety purposes.

Individual paper tablecloth.

Individual paper napkin

QR code to access menus.

Signage in check-in and check-out areas.

Condiments in individual packets. 

Readjustment of capacity limits according to guidelines.

Adaptation of room layout.

Monitoring of incoming and outgoing guests, as well as between guests attending other events.

Redistribution of seating according to social distancing guidelines.

Planning of coffee breaks, lunches and dinners.

Digital meeting experience on the Barceló App: scheduling, information, streaming meetings.

Hand sanitizer stations.

Coffee break: food in individual packaging.

Masks and hand sanitizer are available for guests in rooms and common areas upon request.

Signs for capacity limit, movement, seating, and social distancing. 

Safety signs.

Removal of waiting room. 

Adaptation of the rest areas, reception, and stalls.

Digital menu.

Hand sanitizer stations.

Adaptation of treatment menu based on regulations, all done for your safety.

Adaptation of treatment menu based on regulations, all done for your safety.

Mandatory use of mask.

Control of room capacity.

Optimization of opening times.

Customer movement signs.

Individual bag with towel, flip flops and swim cap.

Management of capacity and social distancing in swimming pool.

Reinforcement of cleaning and disinfection protocols. 

Mandatory use of towels on sun loungers.

Adaptation of the activity programs based on the latest guidelines, all done for your safety.

Management of capacity limits. 

Booking of activities via App.

Safety signs.

Cleaning and disinfection of areas and equipment between uses.

Air purification and natural ventilation.

Mandatory use of mask.

Hand sanitizer stations.

Capacity management and pre-booking via the Barceló app.

Disinfection of equipment.

Mandatory use of towel and mask.

Mandatory use of towel and mask.

Hand sanitizer stations.


We Care About You 65+

All of the We Care About You safety measures, plus:

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Monitoring and personalized service from the hotel staff.

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Priority in the allocation of rooms which offer easy access and are close to the main services of the hotel.


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Cuisine:

 

  • Availability of healthy food options.
  • Priority in the allocation of tables with easy access and better natural ventilation.
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Priority for room service requests


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Priority allocation of easily accessible sun loungers at the pool

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Adapted entertainment program which prioritizes activities in outdoor areas, small groups and avoids the exchange of materials: digital Bingo, contests through screens, cooking workshops and much more.

FAQs

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What happens if I made a booking on barcelo.com but I ultimately can't travel because of the coronavirus (COVID-19)? What happens if I made a booking on barcelo.com but I ultimately can't travel because of the coronavirus (COVID-19)?

If your booking has been affected by COVID-19 and there is prior justification, Barceló Hotel Group offers fully flexible changes which ensures 100% flexibility if you postpone your reservation up to 24 hours prior to arrival. This applies to individual bookings with a check-in date up to June 30, 2021. You will have the possibility to change the date of the booking so that you can enjoy your stay at any point during the 12 months from the date of entry, and of course at the best price guaranteed.

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How do I apply for a voucher for my booking? How do I apply for a voucher for my booking?

For any modifications and changes that you need to make to your booking, please contact our Call Center by dialing the customer service phone number in your country. Be aware that we are currently receiving an unprecedented number of requests and we are trying to process them as quickly as possible. If you have requested a refund for your booking and we have not yet responded, please understand that our team is handling an exceptionally high volume of requests. We thank you for your patience and understanding at this time.

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How do I manage a booking made by an online agency or another travel agent? How do I manage a booking made by an online agency or another travel agent?

In the event that you have made your booking with an online travel agency or an external travel agent, we suggest that you contact the booking provider for information regarding their change policy.

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What health and safety measures are being taken in hotels? What health and safety measures are being taken in hotels?

We have launched a new concept called We Care About You. This project applies measures that establish a safe working environment for our employees and partners, while also offering an experience that meets the current needs of our guests without forgetting the main goal: making them feel great and enjoying our hotel experience. If you want to know more about our program, please consult our health and safety measures.



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What are the requirements for mask use in Spain? What are the requirements for mask use in Spain?

The use of masks is determined by the health authorities at all times. Currently, the general recommendations in Spain state that it is compulsory for those over 6 years of age to wear a face mask in open-air spaces and in closed public spaces.

 

The wearing of a mask is also compulsory in public transport such as planes, boats, and trains, while their use in private vehicles is not required as long as the occupants live under the same roof.

 

The following exceptions have been established: people with disabilities or respiratory diseases, as well as when practicing sports or when consuming food and drinks.

 

Both the measures and the exceptions may vary depending on each autonomous community. We recommend that you check the situation in each community before your trip and always carry a mask on your person in case it is required during your stay.



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Do I need a COVID test to travel to my destination? Do I need a COVID test to travel to my destination?

Check the health and safety regulations for travel to your destination here.



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