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Due to COVID-19, we would like to remind you to check the health inspection regulations for travelling to Spain. More information

Our commitment: that you’ll enjoy your stay with peace of mind

We Care About You, Barceló Hotel Group’s concept of health and safety.


Our seal of health represents and guarantees all our experience and research in health, safety and hygiene, adapted to the new situation.


This programme introduces new protocols and strengthens measures to comply with WHO recommendations, from international bodies such as the WTTC (World Travel & Tourism Council) and government institutions at the level of each country where we operate.



Reception

Disinfecting footwear and baggage

Gel stations

Safe distance and directional signage

Digital check-in & check-out

Secure protocol for assigning rooms

Room key on your mobile

Multi-language 24/7 remote medical service

Digital communication

Express check-out

Keys disinfected with UV rays

Contactless payment

Other areas

Reinforced cleaning and sterilising protocols,

A new figure: We Care About You Specialist, trained in the use of hospital cleaning products.

Air circulation and natural ventilation.

Regular disinfection and sanitation treatment 6 times a day

Management of capacity in lifts.

Safe distance and directional signage.

Digital communication via Barceló APP and digital media.

Mask use compulsory.

Ongoing external audits specifically for COVID-19.

Gel stations.

Reinforcement of cleaning and sterilising protocols

Increased natural ventilation time.

Digital communication via Barceló APP.

Reduction of decorative elements.

Reduction of stationery and confectionery items

Reinforcement of cleaning and sterilising protocols

Sealed supplementary textiles (blanket, quilt)

Sealed TV and AC remotes.

À la carte mini bar service.

Set of exclusive cleaning material per room.

Complimentary disinfection of most commonly used surfaces and objects.

Use of hospital cleaning products.

Flexible cleaning service for safety: room, sheets and towels.

Buffet reinforced with additional security measures.

Gel stations

Signage to direct guests

We promote showcooking and the presentation of foods.

Additional partitioning and sneeze protectors in all areas of the buffet.

Tongs changed every 15 minutes in the buffet

Mask use compulsory except at the table

Continuous supervision of measures.

Flexible service options: Room service, Grab & Go.

Control of room capacity .

Signage in check-in and check-out areas.

Seating protocol.

Contactless payment.

Room layout adapted to safety distances.

Table set-up adapted for safety.

Individual paper tablecloth.

Individual paper napkin

QR code with access to menus.

Signage in check-in and check-out areas.

Condiments presented in monodose format.

Newly designed signage, according to regulations.

Adapted room layout.

Monitoring of directional flows in the entry and exit of guests attending other events.

Redistribution of seats, according to m2.

Scheduling of coffee break, lunch and dinner shifts.

Digital meeting experience via Barceló App: scheduling, information, streaming of meetings.

Gel stations.

Coffee break: single-format food.

Mask and gel at the disposal for guests in the function rooms and communal areas, upon request.

Signage for the management of capacity, flows, seating and safety distances.

Safety signage.

Elimination of waiting rooms.

Adapted set-up in rest areas, reception and booths.

Digital menu.

Gel stations.

List of treatments adapted to regulations for your safety

List of treatments adapted to regulations for your safety

Mask use compulsory.

Control of room capacity .

Optimisation of opening hours.

Directional signage for guests.

Supply of individual bag with towel, flip flops and cap.

Management of capacities and distances at the swimming pool.

Reinforcement of cleaning and sterilising protocols.

Compulsory use of a towel on the sun loungers.

Disinfection of sun loungers after each use.

Activity programmes adapted to regulations for safety.

Room capacity management.

Booking of activities via App.

Safety signage.

Spaces and equipment cleaned and disinfected between use.

Air circulation and natural ventilation.

Mask use compulsory.

Gel stations.

Management of capacity and booking via the Barceló app.

Disinfection of machines.

Towel and mask use compulsory.

Towel and mask use compulsory.

Gel stations.

We Care About You 65+

All the We Care About You measures, and also:

1

Personalised monitoring and attention by the hotel team.

2

Priority in assigning rooms with easy access and close to the hotel’s main services.

3

Cuisine:

  • Healthy option available in the hotel restaurants
  • Priority assignment to tables with easy access and with better natural ventilation.
4

Priority room service requests

5

Priority assignment of sunloungers with easy access

6

Entertainment programme adapted to prioritise activities in outdoor areas, in small groups and to avoid exchanging items: Digital bingo, screen-based challenge contest, cooking workshops and much more.


7

Online remote or telephone medical service 24/7 telephone for general and family medicine, and dermatology, without leaving the hotel. Available in Spanish, Catalan, English, French and German. Check-in done upon arrival at the hotel reception (free service for bookings at Barcelo.com. For other channels, there is an additional cost of €6 per room per night, taxes not included).

Barceló Hotel Group important information – COVID19

Find out the latest news about the situation in our hotels or how to manage your bookings during this time.