Hotel Occidental Grand Aruba Resort Beach

Royal Level at Barceló Aruba

Texto: 44018 The most exclusive club in Palm Beach featuring VIP services, exceptional sea views and luxurious hotel rooms. J.E.Irausquin Blvd. 83 | Palm Beach | Aruba | Noord 27000
+297 586 4500 +297 586 6806
Royal Level at Barceló Aruba Texto: 44018 4 out of 5 based on 1574 ratings. 1574 user reviews.
Royal Level at Barceló Aruba reviewed by Larry Q on . Hotel Barcelo Aruba We were here on a day pass and found this to be a bargain. The pool and beach were very clean and the staff very friendly. The weather was not cooperating since there was intermittent rain which did... Rating: 5
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Royal Level at Barceló Aruba

J.E.Irausquin Blvd. 83   Palm Beach   Aruba   Noord 27000  


Points of Interest

7 mi Queen Beatrix International Airport

3 mi Golf course

12 km Bushiribana Gold Mill Ruins

Premios y Reconocimientos Prizes and Awards

Guest reviews.

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Royal Level at Barceló Aruba

4.0/5 Round Indicators
| 1616 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

39% Complete

636

Very good

31% Complete

504

Average

18% Complete

298

Poor

5% Complete

94

Very poor

5% Complete

85

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    lisahU6307RQ CT. 04/23/2017 Family

    “Mother Daughter trip”

    This was our third trip to an all inclusive resort, first time in Aruba. The front desk staff and concierge personal were less than helpful, but the wait staff and pool/beach staff were wonderful. When asked if there were mopeds/scooters to rent on the island the concierge looked at me like I had 2 heads and had no idea if there were any to rent on the island. The front desk was less than accommodating for a late check out. When asked if there were any showers or area to clean up, again I got a blank stare and a flat no. I then learned from another guest that they do have a changing area for just that. Our room had a full kitchen; stove, fridge, microwave but not a single utensil, cup, plate, or pans. Had a blender but no glasses to put your drink into. Two of the four lights were burned out in the kitchen area as well. Our room had no informational booklet/notebook on what offerings the resort had. No phone numbers for any services, restaurant, spa, etc. Wifi is horrible. Free 1 hr/day in lobby with option to buy more. We bought more and it was horrible, continually cutting off mid email or text. Not worth the price. The Hibachi restaurant was fabulous but after a less than satisfactory meal at the Arubian Seafood restaurant, we choose to eat off site after that. There are so many great restaurants within walking distance and Aruba is so safe. The pool is free form with a waterfall and 2 hot tubs. Great area around the pool but like most resorts you have to get up early and grab a chaise. The beach is also first come first serve, but fabulous! There is a great paved path that goes along the beach by all of the hotels. Great for morning walks or walk down for coffee or ice cream. We came for rest, relaxation, sun, and for that we were very satisfied. The fine details need to be worked out since Barcelo took ownership of Occidental. They need better customer service right at the front door. That is one's first impression and theirs is lack luster.
    Round Indicators
    michael s Brooklyn, New York. 04/22/2017 Family

    “Good hotel, Awesome beach”

    Good all-inclusive hotel in the midst of one of the world best beaches. W enjoyed our stay primarily due to great weather & water on the beach. Hotel provided comfortable accommodations & decent service, still a few steps below it's own high standards (we were in Barcelo Maya a few years ago). Buffet food was boring, with limited amounts of fruits and no berries whatsoever. Drinks were primarily local, cocktails made from concentrate, not fresh fruits unlike Mexico. No kids pool, slides, etc. Overall, good option for first-time visit to Aruba.
    Round Indicators
    Carrie C Oak Ridge, New Jersey. 04/19/2017 Family

    “Awesome family vacation ”

    We have been here before when it was the Occidental. We loved it then and now. I do wish there were more things for my ten and eight year old boys to do. A game room would be perfect. We loved the Kyoto restaurant hibachi and ate there twice. Great service and food at Kyoto. Italian was good and the buffet is always a good option. Hotel pool and pool bar is the best!

    Aurelia C, Quality Coordinator at Barcelo Aruba, responded to this review
     Dear Carrie C, Thank you for taking the time and sharing your experience with us. We are very happy to read that you had an awesome family vacation. However, we are sad to read that the kids did not find much to do. I am glad to inform you that our Barcy Club for the young ones (age 4-12 year) has tons of activities every day from 9:00 to 17:00 for every one including games. Once more thank you very much and we look forward to hosting you and your family again soon. Warm regards, Sowfi Maduro / Quality Coordinator

    Round Indicators
    bettym14 04/19/2017 Couples

    “Great Stay!”

    Our stay was great, as usual; we have been staying since the resort was Allegro. Lots of changes and improvements over the years. Their best asset is their wonderful staff. Everyone is so welcoming and eager to please. Many are like old friends welcoming us "home." Marolyn and Belinda in the First Club are the best...they go out of their way to ensure that guests are satisfied. We were also very impressed with the younger members of the wait staff. They are already behaving like "pros." Great job! Although there were some complaints from other reviewers regarding bar service, we did not experience any of that...always got the (top shelf) drinks we requested. As far as the food, yes, there were some "repeats," but that's to be expected in 7 days. Also, the beauty of an international buffet is that you get to sample things you may not be familiar with. All in all, everyone does their best to make guests happy!

    Aurelia C, Quality Coordinator at Barcelo Aruba, responded to this review
     Dear bettym14, Thank you for submitting your review. I agree that the above mentioned staff does an outstanding job. At Barceló Aruba we take great pride in providing our guests and enjoyable and memorable experience! It is a real pleasure to read that you enjoyed your vacation at our resort. We look forward to hosting you again very soon. Warm regards, Sowfi Maduro / Quality Coordinator

    Round Indicators
    jskvirsky Baltimore, Maryland. 04/19/2017 Family

    “Amazing vacation!!!!!! The best hotel!!!!”

    We stayed with my family and friends total of 30 people in april for 12 days.I have no words how all of us been pleased with service,restarants and rooms. We stayed at royal level and been treated as royals. Special thank you so much to Jessica!!!!! Barcello is lucky to have this employee. She helped me from beginning through the end of our stayed. Chef Andy cooked us an amazing food and accommodated everyone very fast.Manager Sandra and Veronica at royal made sure we were all seated at restaurants very quickly and our service was good. We visited the following Add to dictionary seafood,all of them as food and service were great.I recommend this resort to everyone!!!

    Aurelia C, Quality Coordinator at Barcelo Aruba, responded to this review
     Dear jskvirsky, Thank you for your outstanding review and for sharing your wonderful vacation experience with us! We will sure thank each staff member that made your stay even more wonderful. We hope to welcome you and your family and friends again soon on your next trip to the island of Aruba! Warm regards, Sowfi Maduro / Quality Coordinator

    EVALUATION

    Round Indicators

    • april 23 2017
    • CT
    • Family

    lisahU6307RQ

    “Mother Daughter trip”


    This was our third trip to an all inclusive resort, first time in Aruba. The front desk staff and concierge personal were less than helpful, but the wait staff and pool/beach staff were wonderful. When asked if there were mopeds/scooters to rent on the island the concierge looked at me like I had 2 heads and had no idea if there were any to rent on the island. The front desk was less than accommodating for a late check out. When asked if there were any showers or area to clean up, again I got a blank stare and a flat no. I then learned from another guest that they do have a changing area for just that. Our room had a full kitchen; stove, fridge, microwave but not a single utensil, cup, plate, or pans. Had a blender but no glasses to put your drink into. Two of the four lights were burned out in the kitchen area as well. Our room had no informational booklet/notebook on what offerings the resort had. No phone numbers for any services, restaurant, spa, etc. Wifi is horrible. Free 1 hr/day in lobby with option to buy more. We bought more and it was horrible, continually cutting off mid email or text. Not worth the price. The Hibachi restaurant was fabulous but after a less than satisfactory meal at the Arubian Seafood restaurant, we choose to eat off site after that. There are so many great restaurants within walking distance and Aruba is so safe. The pool is free form with a waterfall and 2 hot tubs. Great area around the pool but like most resorts you have to get up early and grab a chaise. The beach is also first come first serve, but fabulous! There is a great paved path that goes along the beach by all of the hotels. Great for morning walks or walk down for coffee or ice cream. We came for rest, relaxation, sun, and for that we were very satisfied. The fine details need to be worked out since Barcelo took ownership of Occidental. They need better customer service right at the front door. That is one's first impression and theirs is lack luster.


    EVALUATION

    Round Indicators

    • april 22 2017
    • Brooklyn, New York
    • Family

    michael s

    “Good hotel, Awesome beach”


    Good all-inclusive hotel in the midst of one of the world best beaches. W enjoyed our stay primarily due to great weather & water on the beach. Hotel provided comfortable accommodations & decent service, still a few steps below it's own high standards (we were in Barcelo Maya a few years ago). Buffet food was boring, with limited amounts of fruits and no berries whatsoever. Drinks were primarily local, cocktails made from concentrate, not fresh fruits unlike Mexico. No kids pool, slides, etc. Overall, good option for first-time visit to Aruba.


    EVALUATION

    Round Indicators

    • april 19 2017
    • Oak Ridge, New Jersey
    • Family

    Carrie C

    “Awesome family vacation ”


    We have been here before when it was the Occidental. We loved it then and now. I do wish there were more things for my ten and eight year old boys to do. A game room would be perfect. We loved the Kyoto restaurant hibachi and ate there twice. Great service and food at Kyoto. Italian was good and the buffet is always a good option. Hotel pool and pool bar is the best!


    Aurelia C, Quality Coordinator at Barcelo Aruba, responded to this review
    Dear Carrie C, Thank you for taking the time and sharing your experience with us. We are very happy to read that you had an awesome family vacation. However, we are sad to read that the kids did not find much to do. I am glad to inform you that our Barcy Club for the young ones (age 4-12 year) has tons of activities every day from 9:00 to 17:00 for every one including games. Once more thank you very much and we look forward to hosting you and your family again soon. Warm regards, Sowfi Maduro / Quality Coordinator

    EVALUATION

    Round Indicators

    • april 19 2017
    • Couples

    bettym14

    “Great Stay!”


    Our stay was great, as usual; we have been staying since the resort was Allegro. Lots of changes and improvements over the years. Their best asset is their wonderful staff. Everyone is so welcoming and eager to please. Many are like old friends welcoming us "home." Marolyn and Belinda in the First Club are the best...they go out of their way to ensure that guests are satisfied. We were also very impressed with the younger members of the wait staff. They are already behaving like "pros." Great job! Although there were some complaints from other reviewers regarding bar service, we did not experience any of that...always got the (top shelf) drinks we requested. As far as the food, yes, there were some "repeats," but that's to be expected in 7 days. Also, the beauty of an international buffet is that you get to sample things you may not be familiar with. All in all, everyone does their best to make guests happy!


    Aurelia C, Quality Coordinator at Barcelo Aruba, responded to this review
    Dear bettym14, Thank you for submitting your review. I agree that the above mentioned staff does an outstanding job. At Barceló Aruba we take great pride in providing our guests and enjoyable and memorable experience! It is a real pleasure to read that you enjoyed your vacation at our resort. We look forward to hosting you again very soon. Warm regards, Sowfi Maduro / Quality Coordinator

    EVALUATION

    Round Indicators

    • april 19 2017
    • Baltimore, Maryland
    • Family

    jskvirsky

    “Amazing vacation!!!!!! The best hotel!!!!”


    We stayed with my family and friends total of 30 people in april for 12 days.I have no words how all of us been pleased with service,restarants and rooms. We stayed at royal level and been treated as royals. Special thank you so much to Jessica!!!!! Barcello is lucky to have this employee. She helped me from beginning through the end of our stayed. Chef Andy cooked us an amazing food and accommodated everyone very fast.Manager Sandra and Veronica at royal made sure we were all seated at restaurants very quickly and our service was good. We visited the following Add to dictionary seafood,all of them as food and service were great.I recommend this resort to everyone!!!


    Aurelia C, Quality Coordinator at Barcelo Aruba, responded to this review
    Dear jskvirsky, Thank you for your outstanding review and for sharing your wonderful vacation experience with us! We will sure thank each staff member that made your stay even more wonderful. We hope to welcome you and your family and friends again soon on your next trip to the island of Aruba! Warm regards, Sowfi Maduro / Quality Coordinator

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    If you have a discount code, enter it when booking and you will receive a discount on your booking. The discount does not apply to the cost of extras. The maximum amount of the accumulated discount will be 25% off the rate (except for last rooms); it is possible to combine a discount code and special discounts. Only one discount code per booking is permitted.

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