Occidental Hotels & Resorts

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Occidental Grand Cartagena Resort Hotel Pool

Occidental Cartagena

Texto: 44092 All Inclusive resort, with daily shuttles to Cartagena and direct access to a gorgeous beach on Colombia's Caribbean coast. Anillo Vial Vía Manzanillo del mar Km. 4 | 985-Cartagena Colombia
+ 57 564 244 40 + 57 152 068 44
Occidental Cartagena Texto: 44092 4 out of 5 based on 1066 ratings. 1066 user reviews.
Occidental Cartagena reviewed by Fatima S on . Not even a 3 stars resort. I give 2 1/2 stars for this resort overall. Despite the rooms ( modern, comfortable and spacious) everything else is 2 1/2 stars maximum. Ugly beach. The 3 special restaurants ( requires... Rating: 2
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Occidental Cartagena

Anillo Vial Vía Manzanillo del mar Km. 4   985-Cartagena Colombia  


Points of Interest

9 mi Rafael Núñez International Airport

In the bay of Manzanillo del Mar

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Cartagena

4.0/5 Round Indicators
| 1067 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

39% Complete

417

Very good

36% Complete

393

Average

14% Complete

152

Poor

6% Complete

67

Very poor

3% Complete

38

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    Round Indicators
    Fatima S 01/09/2017 Family

    “Not even a 3 stars resort.”

    I give 2 1/2 stars for this resort overall. Despite the rooms ( modern, comfortable and spacious) everything else is 2 1/2 stars maximum. Ugly beach. The 3 special restaurants ( requires reservations) were TERRIBLE: Uncooked past, steak as hard as a rock! Cold food. In the menu they offer " beef empanadas" , so we ordered ....the waiter brought us cheese empanadas, when we asked for the beef empanadas from the menu, he said they did not have it!! The snacks were poor quality: everyday hot dogs, grease and tasteless french fries.... ahhh and the ice cream was awful. Flies and birds everywhere by the buffet. In the adults pool they did not have pina coladas, you have to walk all the way to the bar close to the beach to order one!!! The adult's pool was dirty, I had to ask the life guard if he could clean it and take out the insects of the water! We booked massages, the masseur had no technique, very amateur. My suggestion is do not go because this resort charges you $$$ like a 5 stars resort and they delivery to you a 2 1/2 stars service.
    Round Indicators
    mommywkids san diego, ca. 12/30/2016 Family

    “Nice rooms!”

    The dinning service was wonderful. The servers are attentive. The food was good. The suites are big. The beach was nice and swimming pools are nice. They need to work on welcoming guests at the reception. We got there two hours before our group arrived and had to wait for two hours (we did not have reservation info) but no one offered us a drink or anything.

    Hoteles_Estelar, General Manager at Occidental Cartagena, responded to this review
     Dear Guest, we appreciate and value your positive comments regarding our service; we are pleased that we have met your expectation. we regret being inconvenienced; we will continue working to make your next visit to have a more pleasant stay. we hope you come back soon to our hotel. Kind regards, Alonso Giraldo General Manager Estelar grand playa manzanillo by occidental hotels & resorts

    Round Indicators
    diegoafane San Salvador, El Salvador. 12/20/2016 Family

    “Ok”

    location is not good. you have to take a bus to the city which is 30 min long, which is the only reason why I wouldn't've stayed in this hotel. the food is alright. the rooms are nice and the staff is excellent. there are two pools: one for adults and one for entertainment. the good thing is that everything is included
    Round Indicators
    tourismspecialist88 Geneva, Switzerland. 11/12/2016 Business

    “Nice enough, I suppose”

    I came for a workshop - something usually hard to do in an all-inclusive resort, as the purpose of the hotel is to relax, not work. My room was huge, and comfortable, so no complaints there. Overall the food was typical buffets, so not great. The bar was also very poorly serviced, and the drinks were made with cheap booze. Sadly, it seemed to be a pretty typical, all-inclusive resort type experience. It's quite far from Cartagena itself, so you're pretty trapped here. I can't imagine coming back.

    Hoteles_Estelar, General Manager at Occidental Cartagena, responded to this review
     Dear Guest We appreciate your comments about our service. We regret being inconvenienced; we will continue working to make your next visit to have a more pleasant stay. We hope you come back soon to our hotel. Kind regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

    Round Indicators
    Jackienark Holbrook, New York. 10/20/2016 Couples

    “Beautiful all-inclusive beach resort”

    This hotel was awesome! I had originally looked into booking an all inclusive package with a travel website that would have included airfare, hotel, food, drinks, etc., for 5 nights. I wanted 7 nights, so they told me to call the hotel to see if it could be done and how much more it would be. The customer service rep made me an offer I couldn't refuse and I ended up booking on my own and it was so inexpensive. We also got a junior suite with a view of the passive pool (no kids) and the ocean. Everything was amazing at this hotel: the people who worked there, the activities offered, the food (my only complaint was that there weren't a lot of gluten free options, so I ate a lot of salad, which isn't a bad thing), and they offer a FREE shuttle to the city of Cartagena. I highly recommend this hotel and would definitely go back!

    EVALUATION

    Round Indicators

    • january 9 2017
    • Family

    Fatima S

    “Not even a 3 stars resort.”


    I give 2 1/2 stars for this resort overall. Despite the rooms ( modern, comfortable and spacious) everything else is 2 1/2 stars maximum. Ugly beach. The 3 special restaurants ( requires reservations) were TERRIBLE: Uncooked past, steak as hard as a rock! Cold food. In the menu they offer " beef empanadas" , so we ordered ....the waiter brought us cheese empanadas, when we asked for the beef empanadas from the menu, he said they did not have it!! The snacks were poor quality: everyday hot dogs, grease and tasteless french fries.... ahhh and the ice cream was awful. Flies and birds everywhere by the buffet. In the adults pool they did not have pina coladas, you have to walk all the way to the bar close to the beach to order one!!! The adult's pool was dirty, I had to ask the life guard if he could clean it and take out the insects of the water! We booked massages, the masseur had no technique, very amateur. My suggestion is do not go because this resort charges you $$$ like a 5 stars resort and they delivery to you a 2 1/2 stars service.


    EVALUATION

    Round Indicators

    • december 30 2016
    • san diego, ca
    • Family

    mommywkids

    “Nice rooms!”


    The dinning service was wonderful. The servers are attentive. The food was good. The suites are big. The beach was nice and swimming pools are nice. They need to work on welcoming guests at the reception. We got there two hours before our group arrived and had to wait for two hours (we did not have reservation info) but no one offered us a drink or anything.


    Hoteles_Estelar, General Manager at Occidental Cartagena, responded to this review
    Dear Guest, we appreciate and value your positive comments regarding our service; we are pleased that we have met your expectation. we regret being inconvenienced; we will continue working to make your next visit to have a more pleasant stay. we hope you come back soon to our hotel. Kind regards, Alonso Giraldo General Manager Estelar grand playa manzanillo by occidental hotels & resorts

    EVALUATION

    Round Indicators

    • december 20 2016
    • San Salvador, El Salvador
    • Family

    diegoafane

    “Ok”


    location is not good. you have to take a bus to the city which is 30 min long, which is the only reason why I wouldn't've stayed in this hotel. the food is alright. the rooms are nice and the staff is excellent. there are two pools: one for adults and one for entertainment. the good thing is that everything is included


    EVALUATION

    Round Indicators

    • november 12 2016
    • Geneva, Switzerland
    • Business

    tourismspecialist88

    “Nice enough, I suppose”


    I came for a workshop - something usually hard to do in an all-inclusive resort, as the purpose of the hotel is to relax, not work. My room was huge, and comfortable, so no complaints there. Overall the food was typical buffets, so not great. The bar was also very poorly serviced, and the drinks were made with cheap booze. Sadly, it seemed to be a pretty typical, all-inclusive resort type experience. It's quite far from Cartagena itself, so you're pretty trapped here. I can't imagine coming back.


    Hoteles_Estelar, General Manager at Occidental Cartagena, responded to this review
    Dear Guest We appreciate your comments about our service. We regret being inconvenienced; we will continue working to make your next visit to have a more pleasant stay. We hope you come back soon to our hotel. Kind regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

    EVALUATION

    Round Indicators

    • october 20 2016
    • Holbrook, New York
    • Couples

    Jackienark

    “Beautiful all-inclusive beach resort”


    This hotel was awesome! I had originally looked into booking an all inclusive package with a travel website that would have included airfare, hotel, food, drinks, etc., for 5 nights. I wanted 7 nights, so they told me to call the hotel to see if it could be done and how much more it would be. The customer service rep made me an offer I couldn't refuse and I ended up booking on my own and it was so inexpensive. We also got a junior suite with a view of the passive pool (no kids) and the ocean. Everything was amazing at this hotel: the people who worked there, the activities offered, the food (my only complaint was that there weren't a lot of gluten free options, so I ate a lot of salad, which isn't a bad thing), and they offer a FREE shuttle to the city of Cartagena. I highly recommend this hotel and would definitely go back!


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