Occidental Grand Cartagena Resort Hotel Pool

Occidental Cartagena

Texto: 44092 All Inclusive resort, with daily shuttles to Cartagena and direct access to a gorgeous beach on Colombia’s Caribbean coast. Anillo Vial Vía Manzanillo del mar Km. 4 | 985-Cartagena Colombia
+ 57 564 244 40 + 57 152 068 44
Occidental Cartagena Texto: 44092 4 out of 5 based on 1166 ratings. 1166 user reviews.
Occidental Cartagena reviewed by kezdolly on . Occidental not 4* So it's just as well this is all inclusive as there isn't anything else around without going into Cartagena central which is 20 mins by car. In saying the food and drinks on offer were very good... Rating: 3
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Occidental Cartagena

Anillo Vial Vía Manzanillo del mar Km. 4   985-Cartagena Colombia  


Points of Interest

9 mi Rafael Núñez International Airport

5 min. In the bay of Manzanillo del Mar

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Occidental Cartagena

4.0/5 Round Indicators
| 1166 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

38% Complete

444

Very good

37% Complete

435

Average

14% Complete

168

Poor

6% Complete

72

Very poor

4% Complete

47

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    Round Indicators
    kezdolly Bedfordshire, United Kingdom. 04/11/2017 Friends getaway

    “Occidental not 4*”

    So it's just as well this is all inclusive as there isn't anything else around without going into Cartagena central which is 20 mins by car. In saying the food and drinks on offer were very good. Good buffet choice and other restaurants (we trust ed Italian which was worth a visit) Adult only pool is lovely and very quiet. Beach was nice not Caribbean clear water but the sea is warm and you can walk a fair way. The rooms aren't great - they were clean enough but not particularly large and the first room we were shown had obviously not been occupied for a while as it smelt very damp. When we arrived, I would say the hotel was a generous 20% occupied, we had paid for a deluxe room in a 5* hotel - my advice to hotel management do what you can to show off your hotel - if the room isn't booked then fill it I.e. Upgrade disappointed guests like us which costs you nothing, but gets you a much better review. We didn't book expecting an upgrade just what we had paid for. I shall end on a positive- staff were looking lovely, whilst their English is limited my Spanish is worse and they made every effort to look after us, in the beach bar, restaurant and spa.
    Round Indicators
    Ayanna C 04/10/2017 Couples

    “Nice, but not as expected”

    I planned a surprise trip for my then boyfriend to go on an all-inclusive getaway. When we arrived, I had arranged transportation. Upon arrival, we had to wait a moment for the rooms to be ready, although I had contacted the hotel much in advance to have everything ready. The room was clean and I had no complaints with that. I requested extra towels, which never arrived. There is one busboy who is very friendly, but is definitely busy. The beds were hard and the room was surprisingly small. The water ran cold and remained that way for the duration of our trip. We planned a trip to Totumo and there we were haggled but enjoyed ourselves. Planning the other excursion to Playa Blanca as well was okay. They arranged an afternoon trip with one meal included. We also added in time on a jet ski which was expensive but we enjoyed ourselves. The food was okay and dinner never changed while we were there. To make reservations was very easy and I worked in advance to schedule dinner to avoid any delays. Food was hot and was family friendly. The lunch time treats included hot dogs and there were birds and other unwelcome guests surrounding the area which made it seem like you weren't getting your money's worth. The last night we were there we enjoyed a grand evening with food and more formal flair. They had dancing and meals with everyone invited. The bar was a great attraction as you could drink as much as you wanted. Good first time trip. Improvements on the actual beach area and flair for the dinner and lunch would make me want to come back. In addition, other amenities such as the room would also be spectacular. Would recommend for group trips and with kids. The owner works really hard and is a very friendly guy.

    , General Manager at Occidental Cartagena, responded to this review
     Dear guest We really apprecciate for you have taken some time to let us know what can we do to get better and give you a better quality of service. At the same time we are sorry to hear that your expirience with us didn't full fill your expectations. For that reason we have taken the corrective and preventive actions that guarantee us that things like you've mentioned before won't happen again. We use to have our check- in time at 03:00pm to avoid cause discomfort between our hotel guest at their arrive. Nevertheless, we are going to check what happened with your room and what kind of incovenient had had at the minute of your arrival, so we can take the corrective and preventive action about it. What it relates to the birds and the other type of guest, we try to keep it in control by mesh, nettings and others green tecniques to keep the restaurant clear of them. How ever, we can not completely restric them because our enviromental friendly policy and also the Colombian environmental law forbb us act against them. For us, Your opinions are pretty important. We will be Glad to know what are your suggest to helps us give more flair and variety to our dinner and lunch, so we can have the pleasure to have you in our inn again. sincerely, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

    Round Indicators
    mertzkj Ontario. 04/03/2017 Couples

    “A solid 4 star resort”

    This resort is a solid 4 star resort. In all they do, they do it well. They are not perfect and have some room to improve, but our recent experience there was a very good vacation. The rooms are exactly as shown in the brochures. The beds are on concrete bases and cannot be moved. The mattress is firm but not so hard it affected our sleep. The rooms are clean, well maintained and kept clean throughout the week. The ground are clean, well maintained and in good condition. The front desk staff was helpful and spoke very reasonable English. The pools were clean and always had attendants close by to help in setting up umbrellas etc. This resort, unlike other all inclusive resorts, does not overload the buffet tables with multiple choices. They serve a limited number [2] choices of main course and enough side dishes and choices to have an excellent meal. They prepare things well and there were very few shortages on any dish. The a la carte restaurants were good; however, it was not their fault that we did not enjoy the taste of some of their dishes. We made the choice but the food was well prepared. We enjoyed the Italian a la carte the best. Restaurant staff was attentive, but their knowledge of English was usually limited. During our visit, the resort was in transition from the winter season and not quite going for the spring and summer season. As a result, the occupancy of the resort was about 25%. While the lack of crowds was wonderful, there were some cancellations of the a la carte restaurants on some nights. This resort has a lot of local people staying there and not overly populated with northern tourists. The beach and ocean were not great. This is not the fault of the resort but just the way it was. The ocean is not the clear crystal blue of the Caribbean but murky water. The beach although flat and sandy could not be walked due to the ever present wind blowing and blowing sand into your face. The resort has shelters with lounges on the beach, but even those could not prevent the sand blowing into you making a stay on the beach very unpleasant. We needed to get some things from a local grocery store, but the store was 2.5 km from the resort. The cost of the taxi to and from the store would have been 20,000 pesos. But we learned that all you had to do was place your order with the front desk staff, they called the store and for a delivery fee of 1,200 pesos, your order was delivered in 20 minutes. This is a resort to relax and enjoy. The shuttle to Cartagena is good and except for the ever present road construction, you usually got into the centre in about 30 minutes. Take Colombian pesos with you. Travel magazines say US$ are widely accepted. Yes, but only in the large stores. There is no currency exchange at the resort and Colombian pesos is the currency of choice.

    , General Manager at Occidental Cartagena, responded to this review
     Dear guest First at all, we really want you to know how much we apreciate your valuable remark about your staying with us; Comments like that help us to improve the quality of the service that we offert. what it comes to the facts you've mentioned before related to the limited number of main courses, we are glad to inform you we are working on a new menus for the buffet lunch and the buffet meal with the main purpose of making progress in the service to our guest. Additional to this we are glad to tell that our staff is being teach in a new language, so they can comunicate and give a better service to ours hotel guest. we have check every single detail you have mentioned with the mainly decisition to make sure we can offert you a better service in your next visit to us. We really hope having that chance. sincerely, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

    Round Indicators
    Canucklife Gatineau, Canada. 03/26/2017 Family

    “Miss Colombia”

    We traveled to Colombia between the 17th and 24th of March 2017. Room 3106 ground floor Let's start with the resort. Trip from the airport is about 30 minutes but there is road construction on the way once completed it should be much quicker. Occidental Grand Cartagena is a very nice resort , the staff and amenities are all very good.Spanish is the main language spoken on the resort but you can communicate in English at reception and even in French with Angie.They are learning to bridge the language gap. The resort has 4 restaurants 1 buffet and 3 a la carte (Italian,Grill and Colombian).The food was good with a nice variety. The a la carte you need to reserve early in the morning. 3 Pools one quiet that is actually quiet and big the other 2 with animation & music at the other end of the resort. The rooms are cleaned daily, towels changed , mini bar re stocked , 2 queen beds and AC worked fine the only negative is that the sound does easily travel into the room. The beach is big with a darker colored sand ,the ocean was warm and not too deep, we swam there often.They also offer free use of boogie boards,paddle boards and kayaks.Beach towels can be changed regularly and there are plenty of loungers and chairs no need to rush or reserve. It is windy in the afternoon and at night on the resort but it feels good after a day at 38c. On Thursday they put on a gala show with a dinner outside.They have a free shuttle that brings you to and back from Cartagena. WI FI is also available and free everywhere at the resort. Cartagena is a must see ! We were there at the same time of the Miss Colombia contest and to make it even better Miss Cartagena won! The City was just buzzing The Colombian Peso is recommended at worse they will take US We went to the old city during the day and at night also and felt safe in city. You can walk the streets, visit churches admire the colonial architecture. There are restaurants ,stores to purchase gift and of course venders. We also visited the St Filipe fortress and Isla Rosario on a tour. I would like to mention some staff members that stood out by rising above and making our stay memorable. Edinson and Hanners helped to get our stay off to a very good start. Luis at the bar very friendly ask him for his (Kay pirescosa) and John. The Colombians are very welcoming and helpful. I would recommend this mid range resort. We enjoyed our vacation Gracias por darnos agradable bienvenida !
    Round Indicators
    Paul N 03/17/2017 Family

    “Very enjoyable ”

    Going in spring break is always an issue but this hotel was reasonable. It was perfect for the family. Quiet, safe and fun. Not a place for young adults looking for night life. The resort was a nice size and was on the water. The rooms were clean. The staff was very attentive. We enjoyed the food. I would stay here again.

    EVALUATION

    Round Indicators

    • april 11 2017
    • Bedfordshire, United Kingdom
    • Friends getaway

    kezdolly

    “Occidental not 4*”


    So it's just as well this is all inclusive as there isn't anything else around without going into Cartagena central which is 20 mins by car. In saying the food and drinks on offer were very good. Good buffet choice and other restaurants (we trust ed Italian which was worth a visit) Adult only pool is lovely and very quiet. Beach was nice not Caribbean clear water but the sea is warm and you can walk a fair way. The rooms aren't great - they were clean enough but not particularly large and the first room we were shown had obviously not been occupied for a while as it smelt very damp. When we arrived, I would say the hotel was a generous 20% occupied, we had paid for a deluxe room in a 5* hotel - my advice to hotel management do what you can to show off your hotel - if the room isn't booked then fill it I.e. Upgrade disappointed guests like us which costs you nothing, but gets you a much better review. We didn't book expecting an upgrade just what we had paid for. I shall end on a positive- staff were looking lovely, whilst their English is limited my Spanish is worse and they made every effort to look after us, in the beach bar, restaurant and spa.


    EVALUATION

    Round Indicators

    • april 10 2017
    • Couples

    Ayanna C

    “Nice, but not as expected”


    I planned a surprise trip for my then boyfriend to go on an all-inclusive getaway. When we arrived, I had arranged transportation. Upon arrival, we had to wait a moment for the rooms to be ready, although I had contacted the hotel much in advance to have everything ready. The room was clean and I had no complaints with that. I requested extra towels, which never arrived. There is one busboy who is very friendly, but is definitely busy. The beds were hard and the room was surprisingly small. The water ran cold and remained that way for the duration of our trip. We planned a trip to Totumo and there we were haggled but enjoyed ourselves. Planning the other excursion to Playa Blanca as well was okay. They arranged an afternoon trip with one meal included. We also added in time on a jet ski which was expensive but we enjoyed ourselves. The food was okay and dinner never changed while we were there. To make reservations was very easy and I worked in advance to schedule dinner to avoid any delays. Food was hot and was family friendly. The lunch time treats included hot dogs and there were birds and other unwelcome guests surrounding the area which made it seem like you weren't getting your money's worth. The last night we were there we enjoyed a grand evening with food and more formal flair. They had dancing and meals with everyone invited. The bar was a great attraction as you could drink as much as you wanted. Good first time trip. Improvements on the actual beach area and flair for the dinner and lunch would make me want to come back. In addition, other amenities such as the room would also be spectacular. Would recommend for group trips and with kids. The owner works really hard and is a very friendly guy.


    , General Manager at Occidental Cartagena, responded to this review
    Dear guest We really apprecciate for you have taken some time to let us know what can we do to get better and give you a better quality of service. At the same time we are sorry to hear that your expirience with us didn't full fill your expectations. For that reason we have taken the corrective and preventive actions that guarantee us that things like you've mentioned before won't happen again. We use to have our check- in time at 03:00pm to avoid cause discomfort between our hotel guest at their arrive. Nevertheless, we are going to check what happened with your room and what kind of incovenient had had at the minute of your arrival, so we can take the corrective and preventive action about it. What it relates to the birds and the other type of guest, we try to keep it in control by mesh, nettings and others green tecniques to keep the restaurant clear of them. How ever, we can not completely restric them because our enviromental friendly policy and also the Colombian environmental law forbb us act against them. For us, Your opinions are pretty important. We will be Glad to know what are your suggest to helps us give more flair and variety to our dinner and lunch, so we can have the pleasure to have you in our inn again. sincerely, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

    EVALUATION

    Round Indicators

    • april 3 2017
    • Ontario
    • Couples

    mertzkj

    “A solid 4 star resort”


    This resort is a solid 4 star resort. In all they do, they do it well. They are not perfect and have some room to improve, but our recent experience there was a very good vacation. The rooms are exactly as shown in the brochures. The beds are on concrete bases and cannot be moved. The mattress is firm but not so hard it affected our sleep. The rooms are clean, well maintained and kept clean throughout the week. The ground are clean, well maintained and in good condition. The front desk staff was helpful and spoke very reasonable English. The pools were clean and always had attendants close by to help in setting up umbrellas etc. This resort, unlike other all inclusive resorts, does not overload the buffet tables with multiple choices. They serve a limited number [2] choices of main course and enough side dishes and choices to have an excellent meal. They prepare things well and there were very few shortages on any dish. The a la carte restaurants were good; however, it was not their fault that we did not enjoy the taste of some of their dishes. We made the choice but the food was well prepared. We enjoyed the Italian a la carte the best. Restaurant staff was attentive, but their knowledge of English was usually limited. During our visit, the resort was in transition from the winter season and not quite going for the spring and summer season. As a result, the occupancy of the resort was about 25%. While the lack of crowds was wonderful, there were some cancellations of the a la carte restaurants on some nights. This resort has a lot of local people staying there and not overly populated with northern tourists. The beach and ocean were not great. This is not the fault of the resort but just the way it was. The ocean is not the clear crystal blue of the Caribbean but murky water. The beach although flat and sandy could not be walked due to the ever present wind blowing and blowing sand into your face. The resort has shelters with lounges on the beach, but even those could not prevent the sand blowing into you making a stay on the beach very unpleasant. We needed to get some things from a local grocery store, but the store was 2.5 km from the resort. The cost of the taxi to and from the store would have been 20,000 pesos. But we learned that all you had to do was place your order with the front desk staff, they called the store and for a delivery fee of 1,200 pesos, your order was delivered in 20 minutes. This is a resort to relax and enjoy. The shuttle to Cartagena is good and except for the ever present road construction, you usually got into the centre in about 30 minutes. Take Colombian pesos with you. Travel magazines say US$ are widely accepted. Yes, but only in the large stores. There is no currency exchange at the resort and Colombian pesos is the currency of choice.


    , General Manager at Occidental Cartagena, responded to this review
    Dear guest First at all, we really want you to know how much we apreciate your valuable remark about your staying with us; Comments like that help us to improve the quality of the service that we offert. what it comes to the facts you've mentioned before related to the limited number of main courses, we are glad to inform you we are working on a new menus for the buffet lunch and the buffet meal with the main purpose of making progress in the service to our guest. Additional to this we are glad to tell that our staff is being teach in a new language, so they can comunicate and give a better service to ours hotel guest. we have check every single detail you have mentioned with the mainly decisition to make sure we can offert you a better service in your next visit to us. We really hope having that chance. sincerely, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

    EVALUATION

    Round Indicators

    • march 26 2017
    • Gatineau, Canada
    • Family

    Canucklife

    “Miss Colombia”


    We traveled to Colombia between the 17th and 24th of March 2017. Room 3106 ground floor Let's start with the resort. Trip from the airport is about 30 minutes but there is road construction on the way once completed it should be much quicker. Occidental Grand Cartagena is a very nice resort , the staff and amenities are all very good.Spanish is the main language spoken on the resort but you can communicate in English at reception and even in French with Angie.They are learning to bridge the language gap. The resort has 4 restaurants 1 buffet and 3 a la carte (Italian,Grill and Colombian).The food was good with a nice variety. The a la carte you need to reserve early in the morning. 3 Pools one quiet that is actually quiet and big the other 2 with animation & music at the other end of the resort. The rooms are cleaned daily, towels changed , mini bar re stocked , 2 queen beds and AC worked fine the only negative is that the sound does easily travel into the room. The beach is big with a darker colored sand ,the ocean was warm and not too deep, we swam there often.They also offer free use of boogie boards,paddle boards and kayaks.Beach towels can be changed regularly and there are plenty of loungers and chairs no need to rush or reserve. It is windy in the afternoon and at night on the resort but it feels good after a day at 38c. On Thursday they put on a gala show with a dinner outside.They have a free shuttle that brings you to and back from Cartagena. WI FI is also available and free everywhere at the resort. Cartagena is a must see ! We were there at the same time of the Miss Colombia contest and to make it even better Miss Cartagena won! The City was just buzzing The Colombian Peso is recommended at worse they will take US We went to the old city during the day and at night also and felt safe in city. You can walk the streets, visit churches admire the colonial architecture. There are restaurants ,stores to purchase gift and of course venders. We also visited the St Filipe fortress and Isla Rosario on a tour. I would like to mention some staff members that stood out by rising above and making our stay memorable. Edinson and Hanners helped to get our stay off to a very good start. Luis at the bar very friendly ask him for his (Kay pirescosa) and John. The Colombians are very welcoming and helpful. I would recommend this mid range resort. We enjoyed our vacation Gracias por darnos agradable bienvenida !


    EVALUATION

    Round Indicators

    • march 17 2017
    • Family

    Paul N

    “Very enjoyable ”


    Going in spring break is always an issue but this hotel was reasonable. It was perfect for the family. Quiet, safe and fun. Not a place for young adults looking for night life. The resort was a nice size and was on the water. The rooms were clean. The staff was very attentive. We enjoyed the food. I would stay here again.


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