Barceló Hotel Gastronomy Arenas Blancas

Occidental Arenas Blancas

Texto: 44838 Modern and exclusive hotel located in the center of the city of Varadero, ideal for rest and relaxation. Calle 64 y final || Varadero, Matanzas || Cuba
+53 45 6144 99 +53 45 611 086
Occidental Arenas Blancas Texto: 44838 3.5 out of 5 based on 7476 ratings. 7476 user reviews.
Occidental Arenas Blancas reviewed by juliaY2199SZ on . Avoid at all costs if you aren't 19 and looking to be so drunk you don't know wha'ts going on I'll start with the only 2 redeeming things about this resort: 1) Variety of delicious drinks 2) The coffee The food was absolutely horrendous. I spent one night eating french friends for dinner... Rating: 1
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Occidental Arenas Blancas

Calle 64 y final     Varadero, Matanzas     Cuba  


Points of Interest

3 mi Varadero Airport

2.5 mi Varadero golf course

0 km Varadero

Premios y Reconocimientos Prizes and Awards

Guest reviews.

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Occidental Arenas Blancas

3.5/5 Round Indicators
| 7488 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

22% Complete

1656

Very good

34% Complete

2599

Average

19% Complete

1478

Poor

12% Complete

941

Very poor

10% Complete

814

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    Round Indicators
    CarlosJoseph1987 Toronto, Canada. 05/16/2018 Friends getaway

    “Fantastic Beach with Incredibly Poor Service & Facilities”

    So I just recently went to Barcelo last week. Interestingly enough I have previously visited this resort 2 other times years before and things have completely changed. Pros: Incredible Beach - This was a real plus and probably the best beach I have ever visited. Clean with beautiful water its really stunning Bartenders - Nice and friendly Cons: Villa Rooms: There was so much that went wrong I honestly don't know where to start. We rented a Bungalow Suite for this trip and paid extra to do so A) Frequent Power Outages during the day B) No Air Conditioning. We requested multiple times for someone to come fix it but it never happened. C) Had a full day with no Water at all - No flush or Sink or Shower D) Shower had very low water pressure and was cold everyday E) Bathroom was dirty and glass cracked F) Found Cockroaches in the Bathroom G) One night I slept with Ants on the Bed who ate me alive H) Room was not stocked daily with Beer or Water Customer Service at Front Desk - Extremely Poor. It was like they had multiple complaints all day and were too tired to try and help anything. They only moved us out to a new Villa on the final Day. They seem flustered and angry. Party Staff & Activities - So I went to this resort 3 years ago and it was a great party place with tons of fun stuff. This time however they had ZERO entertainment staff, no Music through the day, no events or shows, They only have a Lobby Bar at night open until 11pm where then you have to go to the Club Disco for more drinks but it shuts down at Midnight where you have to then go to A Nightclub at another resort. It was like they were funneling everyone out of the resort to let them be someone else problem. They used to have a daily pool party but now nothing like that its very quiet by the pool. Overall I was extremely dissapointed and if it wasn't for the amazing beach I would give this zero stars for the amount we paid and what we expected based on previous experiences at the same resort. It was as if the Board of Governors cut all the funding for the resort in half.
    Round Indicators
    Ioannis K Kozani, Greece. 05/14/2018 Friends getaway

    “Once was enough ”

    Good day. I visited the hotel the last week of April and the first week of May, 2018. Coming there from Greece. Was terrible,guys.. Room was dirty when I got in. No towels no shampoos. Reception was ok. Restaurant was like I was invisible. None asked if I wanted water coffee/ wine or something. Pool area dirty. Never get in the water- full of plastic cups . Crazy loud music with wet floors and toilets extremely dirty. Beach is fine ( except the music contest young people have there. You can hear 4-5 different speakers around your umbrella - That has nothing to do with the hotel) Services in general were very low. I can not say I enjoyed it and had relaxed. No . I thought that - as on web is written - , would be great but I will never chose this hotel again , coming from so far .

    BarceloSmAb, Gerente at Barcelo Solymar, responded to this review
     Hello We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention J Marques General Manager

    Round Indicators
    PIER V 05/12/2018 Family

    “Worst place ever!!”

    If you’re looking for party, its a 2 star hotel..you can have a fun. If you’re looking for a nice place to rest, and have a good time NEVER GO!! I rented a bungalow and the air conditioner didn’t work since the first day I got there. I kept reporting and they never went, I even asked for another room paying additionally the light was out, no water on the bungalow , horrible attention. The hotels personal does have a HORRRIBLE service. I even had to leave to another hotel, with my nights paid at this one! if you have the chance to stay at another one DO IT. The hotels builiding conditions are terrible, it really needs maintenance. Ps. They offer you 5 restaurants , when they only open 2 and with previous reservation ( which they never tell). RUN FROM THIS PLACE!!!

    BarceloSmAb, Gerente at Barcelo Solymar, responded to this review
     Hello Although we are quite surprised and dismayed by the content of your review regarding your holiday at our Barceló Solymar , please rest assured that your comments have been taken onboard and revised by the entire Management team, however we would like to take this opportunity to clarify certain aspects of your review as a simple matter of exactness of the information reported. J Marques General Manager

    Round Indicators
    Gabrielle L 05/10/2018 Friends getaway

    “A partyyyyyy”

    POSITIVES - Always somewhere to Eat - drinks are consistent - employees are amazing - party on the resort and in the close by club “Havana club” - Beautiful stretch of the beach NEGATIVES - food is okay - snack bar runs out of food fast - Guest services for ala carte is a huge line - hard to find chairs on the beach - Facility could be cleaner - Pool was really dirty - Rooms are outdated and dirty OVERALL Been to two resorts in Cuba and one in Punta Cana and by far this is the best place if you’re looking for a party and a crowd of young adults.

    BarceloSmAb, Gerente at Barcelo Solymar, responded to this review
     Hello In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics J Marques General Manager

    Round Indicators
    juliaY2199SZ Toronto, Canada. 05/09/2018 Couples

    “Avoid at all costs if you aren't 19 and looking to be so drunk you don't know wha'ts going on”

    I'll start with the only 2 redeeming things about this resort: 1) Variety of delicious drinks 2) The coffee The food was absolutely horrendous. I spent one night eating french friends for dinner that were not even good. Shocked at the horrendous quality of the food. After having been in Cuba a year prior I thought I knew what to expect, but was blown away. Ants all over our room and in our bed. Room washroom seemed like it hadn't been cleaned in years. Black on the floor and sides. Pool seemed 95% pee with some questionable black areas. Staff unhelpful, was directed to use a public washroom with no running water. I don't blame them though, with all the obnoxious guests. Paid quite a bit compared to another party down the street at Los Cactus, ended up having to pay even more to transfer there. Lasted 2 nights. Never again, Solymar.

    BarceloSmAb, Gerente at Barcelo Solymar, responded to this review
     Hello We were very disappointed to read your experience during your stay in our Barceló Solymar hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. thanks, J Marques General Manager

    EVALUATION

    Round Indicators

    • may 16 2018
    • Toronto, Canada
    • Friends getaway

    CarlosJoseph1987

    “Fantastic Beach with Incredibly Poor Service & Facilities”


    So I just recently went to Barcelo last week. Interestingly enough I have previously visited this resort 2 other times years before and things have completely changed. Pros: Incredible Beach - This was a real plus and probably the best beach I have ever visited. Clean with beautiful water its really stunning Bartenders - Nice and friendly Cons: Villa Rooms: There was so much that went wrong I honestly don't know where to start. We rented a Bungalow Suite for this trip and paid extra to do so A) Frequent Power Outages during the day B) No Air Conditioning. We requested multiple times for someone to come fix it but it never happened. C) Had a full day with no Water at all - No flush or Sink or Shower D) Shower had very low water pressure and was cold everyday E) Bathroom was dirty and glass cracked F) Found Cockroaches in the Bathroom G) One night I slept with Ants on the Bed who ate me alive H) Room was not stocked daily with Beer or Water Customer Service at Front Desk - Extremely Poor. It was like they had multiple complaints all day and were too tired to try and help anything. They only moved us out to a new Villa on the final Day. They seem flustered and angry. Party Staff & Activities - So I went to this resort 3 years ago and it was a great party place with tons of fun stuff. This time however they had ZERO entertainment staff, no Music through the day, no events or shows, They only have a Lobby Bar at night open until 11pm where then you have to go to the Club Disco for more drinks but it shuts down at Midnight where you have to then go to A Nightclub at another resort. It was like they were funneling everyone out of the resort to let them be someone else problem. They used to have a daily pool party but now nothing like that its very quiet by the pool. Overall I was extremely dissapointed and if it wasn't for the amazing beach I would give this zero stars for the amount we paid and what we expected based on previous experiences at the same resort. It was as if the Board of Governors cut all the funding for the resort in half.


    EVALUATION

    Round Indicators

    • may 14 2018
    • Kozani, Greece
    • Friends getaway

    Ioannis K

    “Once was enough ”


    Good day. I visited the hotel the last week of April and the first week of May, 2018. Coming there from Greece. Was terrible,guys.. Room was dirty when I got in. No towels no shampoos. Reception was ok. Restaurant was like I was invisible. None asked if I wanted water coffee/ wine or something. Pool area dirty. Never get in the water- full of plastic cups . Crazy loud music with wet floors and toilets extremely dirty. Beach is fine ( except the music contest young people have there. You can hear 4-5 different speakers around your umbrella - That has nothing to do with the hotel) Services in general were very low. I can not say I enjoyed it and had relaxed. No . I thought that - as on web is written - , would be great but I will never chose this hotel again , coming from so far .


    BarceloSmAb, Gerente at Barcelo Solymar, responded to this review
    Hello We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention J Marques General Manager

    EVALUATION

    Round Indicators

    • may 12 2018
    • Family

    PIER V

    “Worst place ever!!”


    If you’re looking for party, its a 2 star hotel..you can have a fun. If you’re looking for a nice place to rest, and have a good time NEVER GO!! I rented a bungalow and the air conditioner didn’t work since the first day I got there. I kept reporting and they never went, I even asked for another room paying additionally the light was out, no water on the bungalow , horrible attention. The hotels personal does have a HORRRIBLE service. I even had to leave to another hotel, with my nights paid at this one! if you have the chance to stay at another one DO IT. The hotels builiding conditions are terrible, it really needs maintenance. Ps. They offer you 5 restaurants , when they only open 2 and with previous reservation ( which they never tell). RUN FROM THIS PLACE!!!


    BarceloSmAb, Gerente at Barcelo Solymar, responded to this review
    Hello Although we are quite surprised and dismayed by the content of your review regarding your holiday at our Barceló Solymar , please rest assured that your comments have been taken onboard and revised by the entire Management team, however we would like to take this opportunity to clarify certain aspects of your review as a simple matter of exactness of the information reported. J Marques General Manager

    EVALUATION

    Round Indicators

    • may 10 2018
    • Friends getaway

    Gabrielle L

    “A partyyyyyy”


    POSITIVES - Always somewhere to Eat - drinks are consistent - employees are amazing - party on the resort and in the close by club “Havana club” - Beautiful stretch of the beach NEGATIVES - food is okay - snack bar runs out of food fast - Guest services for ala carte is a huge line - hard to find chairs on the beach - Facility could be cleaner - Pool was really dirty - Rooms are outdated and dirty OVERALL Been to two resorts in Cuba and one in Punta Cana and by far this is the best place if you’re looking for a party and a crowd of young adults.


    BarceloSmAb, Gerente at Barcelo Solymar, responded to this review
    Hello In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics J Marques General Manager

    EVALUATION

    Round Indicators

    • may 9 2018
    • Toronto, Canada
    • Couples

    juliaY2199SZ

    “Avoid at all costs if you aren't 19 and looking to be so drunk you don't know wha'ts going on”


    I'll start with the only 2 redeeming things about this resort: 1) Variety of delicious drinks 2) The coffee The food was absolutely horrendous. I spent one night eating french friends for dinner that were not even good. Shocked at the horrendous quality of the food. After having been in Cuba a year prior I thought I knew what to expect, but was blown away. Ants all over our room and in our bed. Room washroom seemed like it hadn't been cleaned in years. Black on the floor and sides. Pool seemed 95% pee with some questionable black areas. Staff unhelpful, was directed to use a public washroom with no running water. I don't blame them though, with all the obnoxious guests. Paid quite a bit compared to another party down the street at Los Cactus, ended up having to pay even more to transfer there. Lasted 2 nights. Never again, Solymar.


    BarceloSmAb, Gerente at Barcelo Solymar, responded to this review
    Hello We were very disappointed to read your experience during your stay in our Barceló Solymar hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. thanks, J Marques General Manager

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

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