Barceló Old Town Praha Hotel Room Service

Barceló Old Town Praha

Texto: 40339 Hotel offering excellent value for money due to its strategic location in Prague and its recent refurbishment. CL Celetná 29/288 | 110 00 Praga, República Checa
+420 222 337111 +420 222 337777
Barceló Old Town Praha Texto: 40339 4.5 out of 5 based on 1571 ratings. 1571 user reviews.
Barceló Old Town Praha reviewed by Andy D on . Not at all good for leisure or children Website not good took 4 attempts to book this and each time failed and had to start again. The uk free phone number for Barcelo is disconnected but is still on their website.They offered baby sitting... Rating: 2
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Barceló Old Town Praha

CL Celetná 29/288   110 00 Praga, República Checa  


Places of Interest

16.5 km Václav Havel Airport Prague 

1.9 km Trade Fair Palace

10 minutes National Theatre

15 Min. Prague and Hradcany Castle

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Old Town Praha

4.5/5 Round Indicators
| 1582 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

67% Complete

1061

Very good

26% Complete

412

Average

4% Complete

65

Poor

1% Complete

26

Very poor

1% Complete

18

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    Round Indicators
    groovebaby England. 07/24/2017 Couples

    “Great Location, Friendly Staff, Comfortable Room”

    This is a really nice hotel, a short stroll from the Old Town Square and virtually at the base of the Powder Tower. The airy lobby area and friendly staff made for a great reception with the bonus of being given a junior suite rather than the deluxe double that we had booked. The room was spacious and had a pleasant street view with the Old Square church in view. Despite the central location it was very quiet and we heard no street noise. The beds were very comfortable and the shower room, albeit quite small was modern, clean and had a good shower. All in all a great place to stay when in Prague.
    Round Indicators
    Austinmorris Chester UK. 07/23/2017 Couples

    “Great Location”

    Check in was so easy, the concierge spoke good English, he was pleasant, helpful and polite. We were pleasantly surprised with the Deluxe Room which came with a separate sitting room, 2 televisions, large shower room, separate toilet, safe and mini bar. Breakfast Room, Bar, and Restaurant were of a very good standard with polite and helpful staff, nothing was too much trouble. Lovely quiet Central Hotel, away from the hustle and bustle with easy walking distance to most attractions.

    Barcelo_OldTown, Generální ředitel at Barcelo Old Town Praha, responded to this review
     Dear Guest, We appreciate you taking the time to write such a detailed review about your recent stay at the Barceló Old Town Praha. We take personal pride on satisfied guests, as the whole team works very hard every day in order to provide our guests with a high profile experience. We would like to thank you for your candid feedback on our qualified staff, and we are thrilled to know that they made your stay a more comfortable and memorable one. Together with this, we are glad that you found the room we accommodated you in pleasant and we are happy to hear that you enjoyed the facilities included on the room. Besides, we appreciate your kind comments on the gastronomical offer of our hotel, as we believe that it is a key factor in order to guarantee the maximum satisfaction of all of our guests. Once again, thank you for your kind comments, they are a great motivation for us to keep improving the services we offer to our guests. We are sincerely looking forward to having you as our guest soon. Best regards, Alejandro Martín Álvarez General Manager

    Round Indicators
    Carlos Devin F Miami, Florida. 07/22/2017 Couples

    “Jewel of the Old Town”

    Barceló Old Town Praha has an excellent location in the Old Town --close to all major landmarks and sights, but not caught up in the craziness of the Old Town Square, for example. The hotel itself is beautiful, and we loved our room. The staff were incredibly friendly and accommodating with all our needs; highly recommend a stay at this hotel.

    Barcelo_OldTown, Generální ředitel at Barcelo Old Town Praha, responded to this review
     Dear Guest, First of all, we would like to thank you for taking the time to share such candid feedback on your recent stay on the Barceló Old Town Praha. We totally agree with you that our location is one of the greatest assets of our hotel, because being located right in the city center of Prague, it is a great advantage to all of our guests whose intention is to visit the city. Besides, we sincerely appreciate your kind comments about our qualified staff, as we take personal pride on the service they provide our guests with, being able to make their stays more memorable and comfortable. Once again, thank you for your positive comments and for recommending our hotel to future guests. We are looking forward to having you as our guest again soon. Best regards, Alejandro Martín Álvarez General Manager

    Round Indicators
    Charlie K Silver Spring, Maryland. 07/21/2017 Friends getaway

    “Lack of Customer Service”

    Hotel is lovely and great location and full breakfast buffet delicious. I give it a one out of 5 rating since I still have a pending issue with the hotel not following up on my request below. I booked my hotel itinerary via expedia.com. I decided to enrolled in the free Barceló Hotel guest membership rewards programs for this hotel stay back on 1st to 3rd of July 2017. I haven't checked out yet so I told front desk agent to add to my existing reservation but she didn't know how too. She gave me an email to central reservation to inform them to take action on my request and they emailed back say I must go through expedia.com directly since that's where I booked it. But, expedia supervisor helped me call the hotel directly and they front desk mgr-Kristina ---- REFUSED to input that into my hotel reservation since she said it MUST BE booked directly with this hotel to get the hotel stay rewards on my Barceló guest. But, that's not true since other hotels allow customers to book via a 3rd party to accrue the hotel guest rewards membership points.

    Barcelo_OldTown, General Manager at Barcelo Old Town Praha, responded to this review
     Dear Guest, First of all, we would like to thank you for taking the time to write a review about your recent stay at the Barceló Old Town Praha. We regret the misunderstanding about the myBarceló membership reward points. Please note that the information provided by the Barceló Old Town Praha front office manager was right, as the only way to get the hotel guest reward membership points is to make your reservation directly on www.barcelo.com, as our colleague notified you. Therefore, having made your booking on www.expedia.com, you lose your right to receive your myBarceló membership points. However, we would like to apologize for the misrepresentation of the terms of the myBarceló membership, and we hope that everything has been left clear now. On the other hand, we are happy to know that you enjoyed the breakfast buffet of our hotel, as we believe that a high-profile gastronomical offer is essential to guarantee the comfort of our guests. We also appreciate you pointing out our central location, which is among the great advantages of staying at our hotel. We hope to have you as our guest again soon. Best regards, Alejandro Martín Álvarez General Manager

    Round Indicators
    Graham R Nottingham, United Kingdom. 07/15/2017 Business

    “Comfortable hotel with character.”

    A good hotel situated in the centre of the Old Town close to all amenities. Comfortable, character rooms with all the facilities you require. Efficient staff and a good breakfast mark out this hotel as value for money in a crowded market. A voluntary room upgrade was much appreciated.

    Barcelo_OldTown, Generální ředitel at Barcelo Old Town Praha, responded to this review
     Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to Barceló Old Town Praha. We agree that the location of our hotel is a great asset for guests whose intention is to visit the city, and we sincerely appreciate the positive comments you shared about our staff, as we work hard every day in order o make our guess as happy as possible. We are also very pleased to know that you liked the room we accommodated you in and that you found it to be clean and comfortable at all times. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best regards, Alejandro Martín Álvarez General Manager

    EVALUATION

    Round Indicators

    • july 24 2017
    • England
    • Couples

    groovebaby

    “Great Location, Friendly Staff, Comfortable Room”


    This is a really nice hotel, a short stroll from the Old Town Square and virtually at the base of the Powder Tower. The airy lobby area and friendly staff made for a great reception with the bonus of being given a junior suite rather than the deluxe double that we had booked. The room was spacious and had a pleasant street view with the Old Square church in view. Despite the central location it was very quiet and we heard no street noise. The beds were very comfortable and the shower room, albeit quite small was modern, clean and had a good shower. All in all a great place to stay when in Prague.


    EVALUATION

    Round Indicators

    • july 23 2017
    • Chester UK
    • Couples

    Austinmorris

    “Great Location”


    Check in was so easy, the concierge spoke good English, he was pleasant, helpful and polite. We were pleasantly surprised with the Deluxe Room which came with a separate sitting room, 2 televisions, large shower room, separate toilet, safe and mini bar. Breakfast Room, Bar, and Restaurant were of a very good standard with polite and helpful staff, nothing was too much trouble. Lovely quiet Central Hotel, away from the hustle and bustle with easy walking distance to most attractions.


    Barcelo_OldTown, Generální ředitel at Barcelo Old Town Praha, responded to this review
    Dear Guest, We appreciate you taking the time to write such a detailed review about your recent stay at the Barceló Old Town Praha. We take personal pride on satisfied guests, as the whole team works very hard every day in order to provide our guests with a high profile experience. We would like to thank you for your candid feedback on our qualified staff, and we are thrilled to know that they made your stay a more comfortable and memorable one. Together with this, we are glad that you found the room we accommodated you in pleasant and we are happy to hear that you enjoyed the facilities included on the room. Besides, we appreciate your kind comments on the gastronomical offer of our hotel, as we believe that it is a key factor in order to guarantee the maximum satisfaction of all of our guests. Once again, thank you for your kind comments, they are a great motivation for us to keep improving the services we offer to our guests. We are sincerely looking forward to having you as our guest soon. Best regards, Alejandro Martín Álvarez General Manager

    EVALUATION

    Round Indicators

    • july 22 2017
    • Miami, Florida
    • Couples

    Carlos Devin F

    “Jewel of the Old Town”


    Barceló Old Town Praha has an excellent location in the Old Town --close to all major landmarks and sights, but not caught up in the craziness of the Old Town Square, for example. The hotel itself is beautiful, and we loved our room. The staff were incredibly friendly and accommodating with all our needs; highly recommend a stay at this hotel.


    Barcelo_OldTown, Generální ředitel at Barcelo Old Town Praha, responded to this review
    Dear Guest, First of all, we would like to thank you for taking the time to share such candid feedback on your recent stay on the Barceló Old Town Praha. We totally agree with you that our location is one of the greatest assets of our hotel, because being located right in the city center of Prague, it is a great advantage to all of our guests whose intention is to visit the city. Besides, we sincerely appreciate your kind comments about our qualified staff, as we take personal pride on the service they provide our guests with, being able to make their stays more memorable and comfortable. Once again, thank you for your positive comments and for recommending our hotel to future guests. We are looking forward to having you as our guest again soon. Best regards, Alejandro Martín Álvarez General Manager

    EVALUATION

    Round Indicators

    • july 21 2017
    • Silver Spring, Maryland
    • Friends getaway

    Charlie K

    “Lack of Customer Service”


    Hotel is lovely and great location and full breakfast buffet delicious. I give it a one out of 5 rating since I still have a pending issue with the hotel not following up on my request below. I booked my hotel itinerary via expedia.com. I decided to enrolled in the free Barceló Hotel guest membership rewards programs for this hotel stay back on 1st to 3rd of July 2017. I haven't checked out yet so I told front desk agent to add to my existing reservation but she didn't know how too. She gave me an email to central reservation to inform them to take action on my request and they emailed back say I must go through expedia.com directly since that's where I booked it. But, expedia supervisor helped me call the hotel directly and they front desk mgr-Kristina ---- REFUSED to input that into my hotel reservation since she said it MUST BE booked directly with this hotel to get the hotel stay rewards on my Barceló guest. But, that's not true since other hotels allow customers to book via a 3rd party to accrue the hotel guest rewards membership points.


    Barcelo_OldTown, General Manager at Barcelo Old Town Praha, responded to this review
    Dear Guest, First of all, we would like to thank you for taking the time to write a review about your recent stay at the Barceló Old Town Praha. We regret the misunderstanding about the myBarceló membership reward points. Please note that the information provided by the Barceló Old Town Praha front office manager was right, as the only way to get the hotel guest reward membership points is to make your reservation directly on www.barcelo.com, as our colleague notified you. Therefore, having made your booking on www.expedia.com, you lose your right to receive your myBarceló membership points. However, we would like to apologize for the misrepresentation of the terms of the myBarceló membership, and we hope that everything has been left clear now. On the other hand, we are happy to know that you enjoyed the breakfast buffet of our hotel, as we believe that a high-profile gastronomical offer is essential to guarantee the comfort of our guests. We also appreciate you pointing out our central location, which is among the great advantages of staying at our hotel. We hope to have you as our guest again soon. Best regards, Alejandro Martín Álvarez General Manager

    EVALUATION

    Round Indicators

    • july 15 2017
    • Nottingham, United Kingdom
    • Business

    Graham R

    “Comfortable hotel with character.”


    A good hotel situated in the centre of the Old Town close to all amenities. Comfortable, character rooms with all the facilities you require. Efficient staff and a good breakfast mark out this hotel as value for money in a crowded market. A voluntary room upgrade was much appreciated.


    Barcelo_OldTown, Generální ředitel at Barcelo Old Town Praha, responded to this review
    Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to Barceló Old Town Praha. We agree that the location of our hotel is a great asset for guests whose intention is to visit the city, and we sincerely appreciate the positive comments you shared about our staff, as we work hard every day in order o make our guess as happy as possible. We are also very pleased to know that you liked the room we accommodated you in and that you found it to be clean and comfortable at all times. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best regards, Alejandro Martín Álvarez General Manager

    Barceló Old Town Praha Hotel Surroundings

    Charming city hotel occupying a majestic 17th century building

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. Only one discount code per booking is permitted. The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for Europe and Mediterranean hotels. It is possible to combine a discount code with a special discount** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    * Barceló reserves the right to accept the application of advertised discounts. 

    ** At check-in, the hotel will request to see valid official documents to verify compliance with conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.

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