Barceló Praha Hotel Barceló Praha Superior Room

Occidental Praha

Texto: 40744 Hotel offering excellent value for money due to its strategic location in Prague and its recent refurbishment. Na Strži 32 | 140 00 Praha 4
+420 296772111 +420 296772414
Occidental Praha Texto: 40744 4 out of 5 based on 444 ratings. 444 user reviews.
Occidental Praha reviewed by christinedoloresg on . Excellent I was a pleasure staying there. Everything about this Hotel was beyond my expectation, right there in the heart of the city. If I ever come back to this country definitely I'll be staying... Rating: 5
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Occidental Praha

Na Strži 32   140 00 Praha 4  


Places of Interest

28 km Václav Havel Airport Prague 

2.5 km Trade Fair Palace

500 m Shopping area

350 m Metro station

Guest reviews.

There is no better expert than a traveller.

Occidental Praha

4.0/5 Round Indicators
| 451 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

37% Complete

167

Very good

37% Complete

170

Average

14% Complete

66

Poor

4% Complete

21

Very poor

5% Complete

27

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    Round Indicators
    Luis T 11/16/2017 Friends getaway

    “Astonishing Hotel!!”

    My friend and I were staying at the hotel from the 2 nd until the 5 th november, they gave us the junior suite which was an amazing room! incredible! no words to describe... We want to give special thanks to Jasmina, Patricia, Victor and Rahid because they made our staying even better, always with smile, friendly and willing to help you with any question. The hotel is located just 5 minutes walk from Budejovica subway stop. The hotel is really chic and well decorated, clean and it has a lot of space to chill out. The rooms are clean with comfortable beds and there is tea and coffee facilites, a bottle of water left in everyday & fridge with lots of snacks. The breakfast are lovely with loads of different fruits, hams, pasties, cereals, juices and hot foods. The breakfast staff were greeting us with a smile every morning. We are really happy to been there, we are going to repeat for sure!! thanks again it was a wonderful stay!
    Round Indicators
    christinedoloresg 11/02/2017 Friends getaway

    “Excellent”

    I was a pleasure staying there. Everything about this Hotel was beyond my expectation, right there in the heart of the city. If I ever come back to this country definitely I'll be staying there. Thank you
    Round Indicators
    Fabrice D New York City, New York. 11/01/2017 Business

    “Don't stay here”

    One sees the true value of a business not when things go well but when things go bad. These people run a horrible business. On our first night there, a crazy alarm system break down occurred. An extremely loud recorded voice came on in the rooms saying 'THIS IS A TEST OF THE VOICE EMERGENCY SYSTEM' over and over and over again. So loud you could not think straight. No one picked up the phone at reception so I had to walk down 12 floors since the elevators were locked on the ground floor in emergency mode. The fire-door was pulled shut. We had to pry it open to get to the lobby from the elevator vestibule. All other doors were locked shut. Had it been a real fire, people would have died. Once in the lobby there were a hundred people there. No one knew what was happening, not the guests not the staff. The staff was abysmal, overwhelmed, clueless and worst of all shifty and rude. I had to go back up 12 floors via stairs the first time because the nightshift person did not know how to turn the elevators back on, or was not willing to do it without his supervisor authorizing it, it was hard to tell. No supervisor materialized so I walked up. This happened 4 times in a row between midnight and 1.30 am. 4 times.I only went down three times. The third time the staff was nowhere to be found. Thank fully the elevators were back on. The second day when we asked if the problem was fixed we were told that the repair person could not come and that 'they were hoping it would not go off again tonight' We said that we would like to cancel that night and get a refund for that night and the previous one since they could not guarantee we would be able to sleep we were told 'no, you have prepaid, there is nothing we can do'. Instead, we were offered 'a welcome drink' in compensation for a ruined night of sleep in this hotel. Ridiculous. In my 30 years of constant business traveling I don't think I have experienced such horrible service and systems. First, second and third world countries included. Oh, and this hotel is NOWHERE near the old town or any of the neighborhoods that make Prague so wonderful. It's also located above a busy street and the thin windows can't prevent the traffic noise from waking you up. Avoid at all cost.

    OccidentalPraha4, General Manager at Occidental Praha, responded to this review
     Dear Guest, We were very disappointed to read about your experience during your stay in our Occidental Praha Hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We do apologize for the technical problems you encountered; all installations in our hotel are constantly revised both by our onsite maintenance team and external companies to ensure that everything is functional and operational at all times; the reception team immediately contacted the external company in charge of the revision and reparation of our alarm system to act immediately and minimize the impact on our guests' overall experience. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló experience an unforgettable one for all the right reasons. Best Regards, Alejandro Martín Álvarez General manager

    Round Indicators
    Sophie V Deinze, Belgium. 10/24/2017 Couples

    “Amazing Good hotel, a 500meter walk from metro”

    Amazing Good hotel, a 500meter walk from metro. Breakfast, room and services are amazing!! We would deffenitly go Back! We stayed 3 nights and we enjoyed Every minute of it! A bit strange location when walking to the hotel in the dark, we did not feel Very safe. Nothing happend, but in the dark we took a taxi to the hotel.

    OccidentalPraha4, General Manager at Occidental Praha, responded to this review
     Dear Guest, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We are grateful for your compliments towards our services, breakfast and room we accommodated you in. It is our goal to make all our guests feel comfortable and have memorable moments among us. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Once again thank you and we are looking forward to having you again as a guest in our hotel. Best Regards, Alejandro Martín Álvarez Generala Manager

    Round Indicators
    josefS7361YH Prague, Czech Republic. 10/22/2017 Business

    “Occidental Prague”

    I suggest travellers and business representatives to use services of Occidental Hotel in Prague. If you't mind slightly higher price you will definitely be nicely surprised by all services provided by this hotel. I recommend it.

    EVALUATION

    Round Indicators

    • november 16 2017
    • Friends getaway

    Luis T

    “Astonishing Hotel!!”


    My friend and I were staying at the hotel from the 2 nd until the 5 th november, they gave us the junior suite which was an amazing room! incredible! no words to describe... We want to give special thanks to Jasmina, Patricia, Victor and Rahid because they made our staying even better, always with smile, friendly and willing to help you with any question. The hotel is located just 5 minutes walk from Budejovica subway stop. The hotel is really chic and well decorated, clean and it has a lot of space to chill out. The rooms are clean with comfortable beds and there is tea and coffee facilites, a bottle of water left in everyday & fridge with lots of snacks. The breakfast are lovely with loads of different fruits, hams, pasties, cereals, juices and hot foods. The breakfast staff were greeting us with a smile every morning. We are really happy to been there, we are going to repeat for sure!! thanks again it was a wonderful stay!


    EVALUATION

    Round Indicators

    • november 2 2017
    • Friends getaway

    christinedoloresg

    “Excellent”


    I was a pleasure staying there. Everything about this Hotel was beyond my expectation, right there in the heart of the city. If I ever come back to this country definitely I'll be staying there. Thank you


    EVALUATION

    Round Indicators

    • november 1 2017
    • New York City, New York
    • Business

    Fabrice D

    “Don't stay here”


    One sees the true value of a business not when things go well but when things go bad. These people run a horrible business. On our first night there, a crazy alarm system break down occurred. An extremely loud recorded voice came on in the rooms saying 'THIS IS A TEST OF THE VOICE EMERGENCY SYSTEM' over and over and over again. So loud you could not think straight. No one picked up the phone at reception so I had to walk down 12 floors since the elevators were locked on the ground floor in emergency mode. The fire-door was pulled shut. We had to pry it open to get to the lobby from the elevator vestibule. All other doors were locked shut. Had it been a real fire, people would have died. Once in the lobby there were a hundred people there. No one knew what was happening, not the guests not the staff. The staff was abysmal, overwhelmed, clueless and worst of all shifty and rude. I had to go back up 12 floors via stairs the first time because the nightshift person did not know how to turn the elevators back on, or was not willing to do it without his supervisor authorizing it, it was hard to tell. No supervisor materialized so I walked up. This happened 4 times in a row between midnight and 1.30 am. 4 times.I only went down three times. The third time the staff was nowhere to be found. Thank fully the elevators were back on. The second day when we asked if the problem was fixed we were told that the repair person could not come and that 'they were hoping it would not go off again tonight' We said that we would like to cancel that night and get a refund for that night and the previous one since they could not guarantee we would be able to sleep we were told 'no, you have prepaid, there is nothing we can do'. Instead, we were offered 'a welcome drink' in compensation for a ruined night of sleep in this hotel. Ridiculous. In my 30 years of constant business traveling I don't think I have experienced such horrible service and systems. First, second and third world countries included. Oh, and this hotel is NOWHERE near the old town or any of the neighborhoods that make Prague so wonderful. It's also located above a busy street and the thin windows can't prevent the traffic noise from waking you up. Avoid at all cost.


    OccidentalPraha4, General Manager at Occidental Praha, responded to this review
    Dear Guest, We were very disappointed to read about your experience during your stay in our Occidental Praha Hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We do apologize for the technical problems you encountered; all installations in our hotel are constantly revised both by our onsite maintenance team and external companies to ensure that everything is functional and operational at all times; the reception team immediately contacted the external company in charge of the revision and reparation of our alarm system to act immediately and minimize the impact on our guests' overall experience. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló experience an unforgettable one for all the right reasons. Best Regards, Alejandro Martín Álvarez General manager

    EVALUATION

    Round Indicators

    • october 24 2017
    • Deinze, Belgium
    • Couples

    Sophie V

    “Amazing Good hotel, a 500meter walk from metro”


    Amazing Good hotel, a 500meter walk from metro. Breakfast, room and services are amazing!! We would deffenitly go Back! We stayed 3 nights and we enjoyed Every minute of it! A bit strange location when walking to the hotel in the dark, we did not feel Very safe. Nothing happend, but in the dark we took a taxi to the hotel.


    OccidentalPraha4, General Manager at Occidental Praha, responded to this review
    Dear Guest, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We are grateful for your compliments towards our services, breakfast and room we accommodated you in. It is our goal to make all our guests feel comfortable and have memorable moments among us. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Once again thank you and we are looking forward to having you again as a guest in our hotel. Best Regards, Alejandro Martín Álvarez Generala Manager

    EVALUATION

    Round Indicators

    • october 22 2017
    • Prague, Czech Republic
    • Business

    josefS7361YH

    “Occidental Prague”


    I suggest travellers and business representatives to use services of Occidental Hotel in Prague. If you't mind slightly higher price you will definitely be nicely surprised by all services provided by this hotel. I recommend it.


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