Family Club at Barceló Bávaro Palace Deluxe Hotel Pool

Family Club at Barceló Bávaro Palace

Texto: 37096 Luxurious rooms for families and premium service at the Bávaro Palace Hotel. Carretera Bávaro, Km. 1 | 23301 Bávaro, Higuey | PO Box 3177
+1 809 227 2356 +1 809 6867723
Family Club at Barceló Bávaro Palace Texto: 37096 4 out of 5 based on 91 ratings. 91 user reviews.
Family Club at Barceló Bávaro Palace reviewed by Bigb0007 on . Worst service and rooms on earth! This place is not what it used to be. They ruined my vacation and we only just getting started. I asked for premium and they said they are over booked. Why do such a horrible thing. I had to beg to... Rating: 1
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Family Club at Barceló Bávaro Palace

Carretera Bávaro, Km. 1   23301 Bávaro, Higuey   PO Box 3177  


Points of Interest

11 mi Punta Cana International Airport

383 yards The Lakes Golf Course (by P.B. Dye)

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Family Club at Barceló Bávaro Palace

4.0/5 Round Indicators
| 91 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

49% Complete

45

Very good

28% Complete

26

Average

9% Complete

9

Poor

6% Complete

6

Very poor

5% Complete

5

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    Bigb0007 Toronto, Canada. 03/06/2017

    “Worst service and rooms on earth!”

    This place is not what it used to be. They ruined my vacation and we only just getting started. I asked for premium and they said they are over booked. Why do such a horrible thing. I had to beg to switch to a new room. I will never be returning here ever again. What ever you do please don't come here. The service is better anywhere else but not here. Management treats you like a 1 star hotel. But as you can see my bracelet is premium. This is the worst service ever and I just can't believe Barcelo resorts is treating Canadians like this. BTW all rooms are smoking rooms.

    Javier C, Director General at Family Club at Barcelo Bavaro Palace Deluxe, responded to this review
     Dear Guest, It is a pleasure to receive such positive comments as a frequent guest like you. These motivate us as a team to improve every day the quality of service we offer in order to achieve the total satisfaction of our guests and if we can exceed their expectations, anticipating their wishes. We are deeply sorry for your dissatisfaction with the room occupied during your last visit to our property. We can assure you that this was never our intention, we are deeply sorry with uncomfortable situation during your stay with us; please allow us to comment you that this situation corresponds to an isolated occurrence which it is not representative of our overall service. We hope we have the possibility to welcome you again in our resort. Sincerely, Javier Cordero Gilsanz General Manager at Barceló Bávaro Palace

    Round Indicators
    Cathy B 01/17/2017 Family

    “Paradise !”

    Beautiful spotless grounds, excellent food in all the restaurants, very friendly staff. We relaxed by the pool. Hot and Thirsty ? - Jump in the very large pool and swim up to the bar. Played golf, on-site casino, scuba diving, evening entertainment. Walk along the beach. Resort also had lots for kids of all ages to do. I would go back in a heart beat !!!
    Round Indicators
    Mendy29 01/03/2017 Family

    “Excellent place to escape from the reality of daily life!”

    Excellent place to escape from reality of daily life. A perfect place to unwind all your worries and be captive of this piece of paradise on earth. Great facilities, staff committed to please even the most demanding taste. Poor WIFI, restricted and very expensive.
    Round Indicators
    Kmbrock976 Washington DC, District of Columbia. 11/28/2016 Family

    “Don't leave anything unattended ”

    After a fantastic trip we were getting ready to leave and my husband realize he had left his jacket in the main buffet accidentally. Within about 5 minutes he realized and went to get it , the jacket had been put aside by the staff and was not at the table where he left it. We were within minutes of leaving the resort to go to the airport and the taxi was waiting for us. It was only during the taxi ride that he noticed everything in his jacket had been stolen - even the generic pen he picked up to fill out the immigration forms at the airport . Fortunately the passports were in his pant pockets and not the jacket. It was such a sad ending to a perfect trip.
    Round Indicators
    Edward P 10/29/2016 Couples

    “Barcelo Bavaro palace Deluxe”

    This resort is advertised as a five star it would for the rooms and grounds . But the level of service is far from good on a number of times having lunch in the Buffett ,and other meals you only have to put your knife and fork down for a moment ,and they try to take your plates away you have to be fast to stop them . All the other restaurants are very good . The beach is lovely but you will not find one umbrella there is very little shade apart from very tall palm trees not a place for children . The drinks service for the beach is very hit and miss just one girl it's a bit of a walk to the bar . The resort is large and I think it's to large for its own good ,but for the cost of a holiday here the level of service should be higher . As the resort stands at this time I would not want to come back it is such a shame it could be so much more .

    EVALUATION

    Round Indicators

    • march 6 2017
    • Toronto, Canada

    Bigb0007

    “Worst service and rooms on earth!”


    This place is not what it used to be. They ruined my vacation and we only just getting started. I asked for premium and they said they are over booked. Why do such a horrible thing. I had to beg to switch to a new room. I will never be returning here ever again. What ever you do please don't come here. The service is better anywhere else but not here. Management treats you like a 1 star hotel. But as you can see my bracelet is premium. This is the worst service ever and I just can't believe Barcelo resorts is treating Canadians like this. BTW all rooms are smoking rooms.


    Javier C, Director General at Family Club at Barcelo Bavaro Palace Deluxe, responded to this review
    Dear Guest, It is a pleasure to receive such positive comments as a frequent guest like you. These motivate us as a team to improve every day the quality of service we offer in order to achieve the total satisfaction of our guests and if we can exceed their expectations, anticipating their wishes. We are deeply sorry for your dissatisfaction with the room occupied during your last visit to our property. We can assure you that this was never our intention, we are deeply sorry with uncomfortable situation during your stay with us; please allow us to comment you that this situation corresponds to an isolated occurrence which it is not representative of our overall service. We hope we have the possibility to welcome you again in our resort. Sincerely, Javier Cordero Gilsanz General Manager at Barceló Bávaro Palace

    EVALUATION

    Round Indicators

    • january 17 2017
    • Family

    Cathy B

    “Paradise !”


    Beautiful spotless grounds, excellent food in all the restaurants, very friendly staff. We relaxed by the pool. Hot and Thirsty ? - Jump in the very large pool and swim up to the bar. Played golf, on-site casino, scuba diving, evening entertainment. Walk along the beach. Resort also had lots for kids of all ages to do. I would go back in a heart beat !!!


    EVALUATION

    Round Indicators

    • january 3 2017
    • Family

    Mendy29

    “Excellent place to escape from the reality of daily life!”


    Excellent place to escape from reality of daily life. A perfect place to unwind all your worries and be captive of this piece of paradise on earth. Great facilities, staff committed to please even the most demanding taste. Poor WIFI, restricted and very expensive.


    EVALUATION

    Round Indicators

    • november 28 2016
    • Washington DC, District of Columbia
    • Family

    Kmbrock976

    “Don't leave anything unattended ”


    After a fantastic trip we were getting ready to leave and my husband realize he had left his jacket in the main buffet accidentally. Within about 5 minutes he realized and went to get it , the jacket had been put aside by the staff and was not at the table where he left it. We were within minutes of leaving the resort to go to the airport and the taxi was waiting for us. It was only during the taxi ride that he noticed everything in his jacket had been stolen - even the generic pen he picked up to fill out the immigration forms at the airport . Fortunately the passports were in his pant pockets and not the jacket. It was such a sad ending to a perfect trip.


    EVALUATION

    Round Indicators

    • october 29 2016
    • Couples

    Edward P

    “Barcelo Bavaro palace Deluxe”


    This resort is advertised as a five star it would for the rooms and grounds . But the level of service is far from good on a number of times having lunch in the Buffett ,and other meals you only have to put your knife and fork down for a moment ,and they try to take your plates away you have to be fast to stop them . All the other restaurants are very good . The beach is lovely but you will not find one umbrella there is very little shade apart from very tall palm trees not a place for children . The drinks service for the beach is very hit and miss just one girl it's a bit of a walk to the bar . The resort is large and I think it's to large for its own good ,but for the cost of a holiday here the level of service should be higher . As the resort stands at this time I would not want to come back it is such a shame it could be so much more .


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