Barceló Hotel Pool  Cairo Pyramids

Barceló Cairo Pyramids

Texto: 8795 Modern urban hotel, ideal for business trips or pleasure, with an incredible terrace and swimming pool with views of the pyramids. 229 Al Haram Street | 12111 Gizah - El Cairo
+20 23 582 3300 +20(2) 35823700
Barceló Cairo Pyramids Texto: 8795 4 out of 5 based on 655 ratings. 655 user reviews.
Barceló Cairo Pyramids reviewed by Mia V on . Not as good as the website On the website of this hotel there was supposed to be a working swimingpool but it was as under construction. No private parking, there was some problem about this, they wanted us to park our car in... Rating: 2
map

Barceló Cairo Pyramids

229 Al Haram Street   12111 Gizah - El Cairo  


Places of Interest

31 km Cairo International Airport

4 km Pyramids + Sphinx

8 km Egypt Museum

Guest reviews.

There is no better expert than a traveller.

Barceló Cairo Pyramids

4.0/5 Round Indicators
| 690 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

Round Indicators

Rooms

Round Indicators

Cleaning

Round Indicators

Service


GUESTS’ SCORE

Excellent

32% Complete

222

Very good

37% Complete

257

Average

19% Complete

136

Poor

6% Complete

44

Very poor

4% Complete

32

Filter by

Sort by

    Round Indicators
    Tyler K 04/20/2017 Couples

    “Affordable”

    Room was nice, clean on arrival. The hotel staff was very friendly as well. Nice view of the pyramids from the bar/restaurant on the roof. The only issue we had was with service at the bars. The wait staff didn't speak great English (Not an issue, just a statement) and didn't quite understand our orders. My wife ordered a martini, and we got a glass with a shot of vermouth and a glass of ice, no vodka. As well, they weren't very busy so there wasn't always a bartender/waiter available. Overall, it was a Great hotel. We enjoyed it and it was very affordable.
    Round Indicators
    ihui Manila, Philippines. 04/16/2017 Family

    “Average”

    The rooms needs some serious refurbishing but otherwise is comfortable. We stayed for 2 nights and everything was fine in general. Cleanliness needs a bit more improvement though. We had an early check out and requested for breakfast boxes. We were initially told by the receptionist that we didn't tell them about it so they didn't prepare. His attitude is a bit rude telling us to just eat at the restaurant. The reason for the request is because we have to catch an early flight. I insisted that we did tell them about it. Later on, his coworker came and said that we do have that request. Our booking includes breakfast and dinner. Breakfast had hot meals, bread, cereal, salad and fruits. Dinner was set meals at an Italian Restaurant. The service at the Italian Restaurant was pretty good. Meals were ok also. But don't expect the food to be really Italian style. I'd say they're more of a Egyptian Italian food. One of our biggest concern would be WIFI WASN'T FREE! Extra Note: We were able to purchase the Egypt Orange sim card with data. If you have an idea on how much GB you would use, better to purchase it all at once and have it registered rather than refilling the credits once used up. Some other places in Egypt doesn't speak good English and the user menu of the service provider is in Arabic.

    BarceloCairo, General Manager at Barcelo Cairo Pyramids, responded to this review
     Dear Our Guest Ihui, Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Cairo Pyramids Hotel.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Looking forward to welcome you soon in our Hotel. Best Regards, Hotel Management

    Round Indicators
    alijan f Al Jubail, Saudi Arabia. 04/16/2017

    “Good Hotel”

    It is in a main street.Close to Pyramids Area. Ask for bigger room size. Food in hotel was good.Reasonable. You need to pay one hour for wifi. Has swimming pool and relaxing 8th floor. Staff are helpful and ATM inside hotel.

    BarceloCairo, General Manager at Barcelo Cairo Pyramids, responded to this review
     Dear Our Guest Alijan, Thank you for the great feedback of your recent holiday experience at our Barceló Cairo Pyramids Hotel; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Looking forward to welcome you soon in our Hotel. Best Regards, Hotel Management

    Round Indicators
    Sali B 04/11/2017 Friends getaway

    “NOT worth the money & does NOT live up to expectations!!”

    We stayed here 2 nights and chose this hotel due to its location which was great, close to the pyramids, you can see them from the rooftop of the hotel. Another thing that was nice was the pool and having a drink by the pool on the roof. The internet was working okay in the room, some times it wasn't working at all. However, the room did not live up to expectations. First of all, we chose a 2 single bed room and paid for a superior room, we got one kingsize bed instead. Okay, not a big deal maybe. However, the sheet was stained as if someone had dropped tomato sauce on it, dried in tomato stains!!! Absolutely horrible! The room being superior was very small, one could barely fit one person walking around the bed. The pictures on booking.com and here are not true, maybe this hotel looked like this 5 years ago, but it does not anymore. The water in the sink and in the bathtub in the bathroom didnt disappear down the drain, and we had to tell reception 3 times (!!) before anything happened. In the end it turned out that it was as simple as the cleaning staff had closed the sinks from under the counter somehow and not bothered opening them before leaving the room. Very impractical... The reception staff also didnt want the maintenance staff to go to our room and fix this problem without us being in the room. This is very worrying as it gives the impression they don't trust their staff. Regarding restaurants in the hotel; we had to wait for a very long time before we got our food! We ordered pizza the first night and we could actually see that the pizza chef didnt even start cooking our pizzas before 30 minutes had gone by!!! The same thing happened when we tried their other restaurant the second night, we had to wait a really long time and everything we asked for was a huge deal. Like drinks, we ordered the same drinks (mojito) as we had ordered by the pool the day before. What we received after a long time of waiting in the restaurants was NOT the same drinks as the day before! Its as if there are different people working and not following the same drink receipts. Or if we asked for extra bread, it took a really long time and asking 2 persons before we got it. Really low quality issues. I read here previously that upon checkout, people were told that there were drinks missing from the minibar even though they had not taken anything from it, but still had to pay for it. So i was prepared for this to happen. And this is exactly what happened. The receptionist asked if we took anything and we said no. He still wanted to check with his staff so a cleaning person went to our room and check and called back to say 2 drinks were missing. I got really angry of course and said we didnt take anything. This seems to be a normal problem because he believed us right away, and i had to write that we didnt take anything and sign it and we left. But its such a disrespect to the guest as well as a low budget hotel problem. Regarding the security staff in the hotel, absolutely ridiculous. our guide had to pay them off for them to let us go with him without creating a huge scene there. This seems to be typical for this hotel specifically we learned!! Also the beds were as hard as sleeping on the floor!!! For those that want to know, there was a lot of noise from traffic coming from the window, but this didnt bother us personally. Before we came to the hotel, we called them maybe 10 times without a reply. Even our hotel receptionist where we were staying by the Red Sea tried calling for us, at different numbers that he got, but no reply. We also wrote a message on booking.com that we want early check in and help with transfer from the airport, and got NO reply. We also sent them an email- and NO reply!!! We got no explanation to this except a "was there a problem?", when we told them at reception upon arrival. Obviously they ignored the contact attempts... This hotel definitely does not deserve the high price they have nor all the stars they have. We would not stay here again.

    BarceloCairo, General Manager at Barcelo Cairo Pyramids, responded to this review
     Dear Ms Sali, Although we sincerely regret your disappointment with your stay in our Barceló Cairo Pyramids, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Looking forward to welcome you soon in our hotel to have the opportunity to change your impression about the Hotel services. Best Regards, Hotel Management

    Round Indicators
    Neags Bromley, United Kingdom. 04/09/2017 Solo travel

    “2nd rate hotel”

    Stayed here as part of an Intrepid tour and not through choice either. They quote themselves as 4 stars however based on what I witnessed, and compared to global standards they are barely a 2. The thing that’s angered me most is the communication and service received. My partner couldn’t contact me for a couple of days after arriving in Cairo and tried to phone me via the hotel. Each time she tried the reception either didn’t answer the phone, didn’t want to help, or worse which I’m really angry about is they picked up the phone and left it to the side for ages, not wanting to know. This happened to my partner about 3 or 4 times as well as another couple on my tour who encountered this same problem. As a result she has accumulated a phone bill of £40 without speaking to me once. The level of service was appalling and by right I should be holding them liable for this bill. The whole reception staff should be retrained on phone answering and customer service, or better yet – fired. Breakfast is average, beds are hard, rooms are worn and basic and barely cleaned. For example I found stains on the bedding and curtains as well as urine in the toilet when I arrived. No views in the standard rooms, I had a pyramid view which was ok although I booked and paid for this myself. Their ‘free’ Wifi they advertise is a complete lie and should be taken down immediately. You have to pay for this – 100LE for 24hrs or 30LE for 1hr. If you want a taxi I didn’t like the fact they aim to force you to go for their overpriced USD quoted internal service and have no interest in helping you with alternatives. Seeing right through the sleazy guy running this office, I refused their prices and they offer ‘discounted’ prices as a compromise (albeit still overpriced). As a tip, go outside the entrance, make yourself obvious and one of the taxis outside usually will approach you. From there you can negotiate a taxi at a fraction of the price. I did this twice and was fine both times; just make you remain in control, lay down your rules i.e. don’t get swayed by extra excursions like the pyramids, lotus perfume shops etc. and you will be fine. Currencies and prices are all over the place, for example taxis are charged in USD, massages in EUROS (someone like to explain that to me) and the rest in LE (as expected!). For me this seems like a sneaky way of bypassing the Egyptian pound exchange rate and makes everything completely overpriced. Yes they have numerous restaurants; yes they have lots of amenities like a swimming pool, gym, sauna etc. to keep you on the premises. However I have no interest in these as I like to explore the city and local areas I am in as I can do this kind of thing in Benidorm or somewhere equivalent. If you want somewhere to stay in an ok location to put your head down for the night, or like to just drink and chill by the pool all day then go for it. Their rates are very cheap through Trivago compared to the 5star hotels by the Nile. However from my general experience they don’t deserve my custom again.

    BarceloCairo, General Manager at Barcelo Cairo Pyramids, responded to this review
     Dear Our Guest Neags, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Thank you for the time you took out of your day to share your comments, and looking forward to welcome you soon to have the opportunity to change your impression about the hotel services. Best Regards, Hotel Management

    EVALUATION

    Round Indicators

    • april 20 2017
    • Couples

    Tyler K

    “Affordable”


    Room was nice, clean on arrival. The hotel staff was very friendly as well. Nice view of the pyramids from the bar/restaurant on the roof. The only issue we had was with service at the bars. The wait staff didn't speak great English (Not an issue, just a statement) and didn't quite understand our orders. My wife ordered a martini, and we got a glass with a shot of vermouth and a glass of ice, no vodka. As well, they weren't very busy so there wasn't always a bartender/waiter available. Overall, it was a Great hotel. We enjoyed it and it was very affordable.


    EVALUATION

    Round Indicators

    • april 16 2017
    • Manila, Philippines
    • Family

    ihui

    “Average”


    The rooms needs some serious refurbishing but otherwise is comfortable. We stayed for 2 nights and everything was fine in general. Cleanliness needs a bit more improvement though. We had an early check out and requested for breakfast boxes. We were initially told by the receptionist that we didn't tell them about it so they didn't prepare. His attitude is a bit rude telling us to just eat at the restaurant. The reason for the request is because we have to catch an early flight. I insisted that we did tell them about it. Later on, his coworker came and said that we do have that request. Our booking includes breakfast and dinner. Breakfast had hot meals, bread, cereal, salad and fruits. Dinner was set meals at an Italian Restaurant. The service at the Italian Restaurant was pretty good. Meals were ok also. But don't expect the food to be really Italian style. I'd say they're more of a Egyptian Italian food. One of our biggest concern would be WIFI WASN'T FREE! Extra Note: We were able to purchase the Egypt Orange sim card with data. If you have an idea on how much GB you would use, better to purchase it all at once and have it registered rather than refilling the credits once used up. Some other places in Egypt doesn't speak good English and the user menu of the service provider is in Arabic.


    BarceloCairo, General Manager at Barcelo Cairo Pyramids, responded to this review
    Dear Our Guest Ihui, Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Cairo Pyramids Hotel.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Looking forward to welcome you soon in our Hotel. Best Regards, Hotel Management

    EVALUATION

    Round Indicators

    • april 16 2017
    • Al Jubail, Saudi Arabia

    alijan f

    “Good Hotel”


    It is in a main street.Close to Pyramids Area. Ask for bigger room size. Food in hotel was good.Reasonable. You need to pay one hour for wifi. Has swimming pool and relaxing 8th floor. Staff are helpful and ATM inside hotel.


    BarceloCairo, General Manager at Barcelo Cairo Pyramids, responded to this review
    Dear Our Guest Alijan, Thank you for the great feedback of your recent holiday experience at our Barceló Cairo Pyramids Hotel; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Looking forward to welcome you soon in our Hotel. Best Regards, Hotel Management

    EVALUATION

    Round Indicators

    • april 11 2017
    • Friends getaway

    Sali B

    “NOT worth the money & does NOT live up to expectations!!”


    We stayed here 2 nights and chose this hotel due to its location which was great, close to the pyramids, you can see them from the rooftop of the hotel. Another thing that was nice was the pool and having a drink by the pool on the roof. The internet was working okay in the room, some times it wasn't working at all. However, the room did not live up to expectations. First of all, we chose a 2 single bed room and paid for a superior room, we got one kingsize bed instead. Okay, not a big deal maybe. However, the sheet was stained as if someone had dropped tomato sauce on it, dried in tomato stains!!! Absolutely horrible! The room being superior was very small, one could barely fit one person walking around the bed. The pictures on booking.com and here are not true, maybe this hotel looked like this 5 years ago, but it does not anymore. The water in the sink and in the bathtub in the bathroom didnt disappear down the drain, and we had to tell reception 3 times (!!) before anything happened. In the end it turned out that it was as simple as the cleaning staff had closed the sinks from under the counter somehow and not bothered opening them before leaving the room. Very impractical... The reception staff also didnt want the maintenance staff to go to our room and fix this problem without us being in the room. This is very worrying as it gives the impression they don't trust their staff. Regarding restaurants in the hotel; we had to wait for a very long time before we got our food! We ordered pizza the first night and we could actually see that the pizza chef didnt even start cooking our pizzas before 30 minutes had gone by!!! The same thing happened when we tried their other restaurant the second night, we had to wait a really long time and everything we asked for was a huge deal. Like drinks, we ordered the same drinks (mojito) as we had ordered by the pool the day before. What we received after a long time of waiting in the restaurants was NOT the same drinks as the day before! Its as if there are different people working and not following the same drink receipts. Or if we asked for extra bread, it took a really long time and asking 2 persons before we got it. Really low quality issues. I read here previously that upon checkout, people were told that there were drinks missing from the minibar even though they had not taken anything from it, but still had to pay for it. So i was prepared for this to happen. And this is exactly what happened. The receptionist asked if we took anything and we said no. He still wanted to check with his staff so a cleaning person went to our room and check and called back to say 2 drinks were missing. I got really angry of course and said we didnt take anything. This seems to be a normal problem because he believed us right away, and i had to write that we didnt take anything and sign it and we left. But its such a disrespect to the guest as well as a low budget hotel problem. Regarding the security staff in the hotel, absolutely ridiculous. our guide had to pay them off for them to let us go with him without creating a huge scene there. This seems to be typical for this hotel specifically we learned!! Also the beds were as hard as sleeping on the floor!!! For those that want to know, there was a lot of noise from traffic coming from the window, but this didnt bother us personally. Before we came to the hotel, we called them maybe 10 times without a reply. Even our hotel receptionist where we were staying by the Red Sea tried calling for us, at different numbers that he got, but no reply. We also wrote a message on booking.com that we want early check in and help with transfer from the airport, and got NO reply. We also sent them an email- and NO reply!!! We got no explanation to this except a "was there a problem?", when we told them at reception upon arrival. Obviously they ignored the contact attempts... This hotel definitely does not deserve the high price they have nor all the stars they have. We would not stay here again.


    BarceloCairo, General Manager at Barcelo Cairo Pyramids, responded to this review
    Dear Ms Sali, Although we sincerely regret your disappointment with your stay in our Barceló Cairo Pyramids, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Looking forward to welcome you soon in our hotel to have the opportunity to change your impression about the Hotel services. Best Regards, Hotel Management

    EVALUATION

    Round Indicators

    • april 9 2017
    • Bromley, United Kingdom
    • Solo travel

    Neags

    “2nd rate hotel”


    Stayed here as part of an Intrepid tour and not through choice either. They quote themselves as 4 stars however based on what I witnessed, and compared to global standards they are barely a 2. The thing that’s angered me most is the communication and service received. My partner couldn’t contact me for a couple of days after arriving in Cairo and tried to phone me via the hotel. Each time she tried the reception either didn’t answer the phone, didn’t want to help, or worse which I’m really angry about is they picked up the phone and left it to the side for ages, not wanting to know. This happened to my partner about 3 or 4 times as well as another couple on my tour who encountered this same problem. As a result she has accumulated a phone bill of £40 without speaking to me once. The level of service was appalling and by right I should be holding them liable for this bill. The whole reception staff should be retrained on phone answering and customer service, or better yet – fired. Breakfast is average, beds are hard, rooms are worn and basic and barely cleaned. For example I found stains on the bedding and curtains as well as urine in the toilet when I arrived. No views in the standard rooms, I had a pyramid view which was ok although I booked and paid for this myself. Their ‘free’ Wifi they advertise is a complete lie and should be taken down immediately. You have to pay for this – 100LE for 24hrs or 30LE for 1hr. If you want a taxi I didn’t like the fact they aim to force you to go for their overpriced USD quoted internal service and have no interest in helping you with alternatives. Seeing right through the sleazy guy running this office, I refused their prices and they offer ‘discounted’ prices as a compromise (albeit still overpriced). As a tip, go outside the entrance, make yourself obvious and one of the taxis outside usually will approach you. From there you can negotiate a taxi at a fraction of the price. I did this twice and was fine both times; just make you remain in control, lay down your rules i.e. don’t get swayed by extra excursions like the pyramids, lotus perfume shops etc. and you will be fine. Currencies and prices are all over the place, for example taxis are charged in USD, massages in EUROS (someone like to explain that to me) and the rest in LE (as expected!). For me this seems like a sneaky way of bypassing the Egyptian pound exchange rate and makes everything completely overpriced. Yes they have numerous restaurants; yes they have lots of amenities like a swimming pool, gym, sauna etc. to keep you on the premises. However I have no interest in these as I like to explore the city and local areas I am in as I can do this kind of thing in Benidorm or somewhere equivalent. If you want somewhere to stay in an ok location to put your head down for the night, or like to just drink and chill by the pool all day then go for it. Their rates are very cheap through Trivago compared to the 5star hotels by the Nile. However from my general experience they don’t deserve my custom again.


    BarceloCairo, General Manager at Barcelo Cairo Pyramids, responded to this review
    Dear Our Guest Neags, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Thank you for the time you took out of your day to share your comments, and looking forward to welcome you soon to have the opportunity to change your impression about the hotel services. Best Regards, Hotel Management

    Close 

    Back Find a hotel

    Hotels in Mexico

    Select Mexico

    Hotels in Spain

    Select Spain

    Take me from

    ALL A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Z

    to

      Incorrect dates
      Please enter valid dates

    NIGHTS

    (Optional dates)

    A discount or promotional code is a combination of letters and/or numbers that gives a discount on the normal rate. You can receive discount codes through special campaigns by being a my Barceló member, following us on social media or booking through Barcelo.com. 

    If you have a discount code, enter it when booking and you will receive a discount on your booking. The discount does not apply to the cost of extras. The maximum amount of the accumulated discount will be 25% off the rate (except for last rooms); it is possible to combine a discount code and special discounts. Only one discount code per booking is permitted.

    Loading rates...
    The hotel does not have any rates allocated to it

    Best online price guaranteed

    If you find a better rate, we will top it.

    We will return the difference and we will also apply an additional 10% discount to the cost of the final booking. For more information...