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Barceló Hotel Pool  Cairo Pyramids

Barceló Cairo Pyramids

Texto: 8795 Modern urban hotel, ideal for business trips or pleasure, with an incredible terrace and swimming pool with views of the pyramids. 229 Al Haram Street | 12111 Gizah - El Cairo
+20 23 582 3300 +20(2) 35823700
Barceló Cairo Pyramids Texto: 8795 4 out of 5 based on 655 ratings. 655 user reviews.
Barceló Cairo Pyramids reviewed by Mia V on . Not as good as the website On the website of this hotel there was supposed to be a working swimingpool but it was as under construction. No private parking, there was some problem about this, they wanted us to park our car in... Rating: 2
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Barceló Cairo Pyramids

229 Al Haram Street   12111 Gizah - El Cairo  


Places of Interest

31 km Cairo International Airport

4 km Pyramids + Sphinx

8 km Egypt Museum

Guest reviews.

There is no better expert than a traveller.

Barceló Cairo Pyramids

4.0/5 Round Indicators
| 663 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

32% Complete

213

Very good

37% Complete

249

Average

19% Complete

129

Poor

6% Complete

42

Very poor

4% Complete

31

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    Round Indicators
    jackiec463 Winnipeg, Manitoba. 02/18/2017 Couples

    “Great hotel”

    This hotel had some amazing staff. The concierge went above and beyond for us. No matter what we wanted he tried his very best to help our stay. WE actually stayed there twice during our stay. The first room was a little strange with a pillar in the middle making it odd getting in and out of bed. Our second stay on this trip the room was incredible. It was a suite with a separate sitting room with a fridge and microwave. The fridge did not work. We told our concierge. Within 1/2 hour we had a new one. The restaurants were all very good. The prices were cheap but you got a whole plate full of delicious food. The serving staff we had for the lounge and the restaurant were always so friendly and nice. Brought us chips and peanuts every night that we were in the lounge. Loved the whole atmosphere of the hotel. Also liked the little shop they had there with all sorts of Egyptian trinkets. Again very reasonably priced.

    BarceloCairo, Manager at Barcelo Cairo Pyramids, responded to this review
     Dear our guest jackiec463, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best Regards Sherif Saber Hotel manager

    Round Indicators
    Emilly A 02/17/2017 Family

    “Nice nice nice”

    Stayed there for 5 nights with my family for our first visit to the Pyramids Of Giza, really nice hotel, nice pool and nice staff. Lots of local shops and street market nearby hotel. About 10 minutes by taxi to the pyramid area. Cairo city is a bit far but transport is available, can book from hotel or uber. Will definitely stay here again

    BarceloCairo, Manager at Barcelo Cairo Pyramids, responded to this review
     Dear Mrs. Emilly A, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best Regards Sherif Saber Hotel Manager

    Round Indicators
    Sheuly B London, United Kingdom. 02/08/2017 Family

    “Standard, not a good as the website or reviews”

    I was disappointed to be honest, the lounge was beautiful so you expect at least a nice room but it just seemed like a bed and breakfast place to me. The rooms lights were always weird, it's either on or off no way in between although it had that facility. The cleanliness of the hotel doubts me.... I felt like they just tucked the used sheets in when they come to clean. No tea and coffee in the rooms, even the deluxe room that we got.... Wifi so poor had to go all the way down Breakfast not enough good selection Loved the poolside though, that was quite nice and relaxing

    BarceloCairo, Manager at Barcelo Cairo Pyramids, responded to this review
     Dear guest Sheuly B, We would like to thank you for your preference in selecting our Barceló Cairo Pyramids hotel for your holidays in Cairo, as well as for taking the time to tell us about your recent experience among us. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future occasion please do not hesitate to contact our reception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. Regarding the coffee and tea facilities to the room, please do not hesitate to contact our reception desk or room service next time in case to order it to your room, as well you can choose this additional facility during your booking of the hotel and we will put it to the room before your arrival. We also regret that variety of our buffet could´t meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding variety of our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best Regards Sherif Saber Hotel manager

    Round Indicators
    Mia V Halmstad, Sweden. 01/30/2017 Friends getaway

    “Not as good as the website”

    On the website of this hotel there was supposed to be a working swimingpool but it was as under construction. No private parking, there was some problem about this, they wanted us to park our car in the street even though I made reservation for P. There were supposed to be a minibar in the room, but not on every floor! And even when we checked out they wanted us to pay for the free water. At nine o'clock housekeeping knocked on our door and asked if we were checking out, aren't they supposed to know about this things, our check out was at 1300. No I can not recommend this hotel

    BarceloCairo, Manager at Barcelo Cairo Pyramids, responded to this review
     Dear Mrs. Mia, Thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló Cairo Pyramids hotel. We do apologize for the technical works on the swimming pool area, however we did it to provide for our guests perfect service and well maintained public areas. All works are finished and we hope you can enjoy it next time. We providing parking for all our guests upon availability of parking place. Due high occupancy of the hotel it can be happened that for period of time is a bit difficult to find parking place for all our guests, however we took it as a note and we will check how we can solve this subject in the future. Mini bar is presented in the guest rooms or guests can order it through room service or our front desk. For a future occasion please do not hesitate to contact our reception desk for anything we may do for you to fully enjoy your stay among us. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Best Regards Sherif Saber Operation manager

    Round Indicators
    RitwikPanday Mumbai (Bombay), India. 01/30/2017 Family

    “Uncourteous and unprofessional staff”

    Overall the experience was pathetic. The staff talks to you as if they are doing a favour to you. It took us hours to check in and wherever we asked for help at the reception, they seemed uninterested in our queries and more inclined to refuse all our requests

    BarceloCairo, Manager at Barcelo Cairo Pyramids, responded to this review
     Dear our guest RitwikPanday, Thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló Cairo Pyramids hotel. Our staff's professional service is a point of pride for us and we are quite disappointed to hear that you felt we underperformed in this area, nevertheless please rest assured that your comments will be shared with the entire team for information and further revision. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best Regards Sherif Saber Operation manager

    EVALUATION

    Round Indicators

    • february 18 2017
    • Winnipeg, Manitoba
    • Couples

    jackiec463

    “Great hotel”


    This hotel had some amazing staff. The concierge went above and beyond for us. No matter what we wanted he tried his very best to help our stay. WE actually stayed there twice during our stay. The first room was a little strange with a pillar in the middle making it odd getting in and out of bed. Our second stay on this trip the room was incredible. It was a suite with a separate sitting room with a fridge and microwave. The fridge did not work. We told our concierge. Within 1/2 hour we had a new one. The restaurants were all very good. The prices were cheap but you got a whole plate full of delicious food. The serving staff we had for the lounge and the restaurant were always so friendly and nice. Brought us chips and peanuts every night that we were in the lounge. Loved the whole atmosphere of the hotel. Also liked the little shop they had there with all sorts of Egyptian trinkets. Again very reasonably priced.


    BarceloCairo, Manager at Barcelo Cairo Pyramids, responded to this review
    Dear our guest jackiec463, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best Regards Sherif Saber Hotel manager

    EVALUATION

    Round Indicators

    • february 17 2017
    • Family

    Emilly A

    “Nice nice nice”


    Stayed there for 5 nights with my family for our first visit to the Pyramids Of Giza, really nice hotel, nice pool and nice staff. Lots of local shops and street market nearby hotel. About 10 minutes by taxi to the pyramid area. Cairo city is a bit far but transport is available, can book from hotel or uber. Will definitely stay here again


    BarceloCairo, Manager at Barcelo Cairo Pyramids, responded to this review
    Dear Mrs. Emilly A, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best Regards Sherif Saber Hotel Manager

    EVALUATION

    Round Indicators

    • february 8 2017
    • London, United Kingdom
    • Family

    Sheuly B

    “Standard, not a good as the website or reviews”


    I was disappointed to be honest, the lounge was beautiful so you expect at least a nice room but it just seemed like a bed and breakfast place to me. The rooms lights were always weird, it's either on or off no way in between although it had that facility. The cleanliness of the hotel doubts me.... I felt like they just tucked the used sheets in when they come to clean. No tea and coffee in the rooms, even the deluxe room that we got.... Wifi so poor had to go all the way down Breakfast not enough good selection Loved the poolside though, that was quite nice and relaxing


    BarceloCairo, Manager at Barcelo Cairo Pyramids, responded to this review
    Dear guest Sheuly B, We would like to thank you for your preference in selecting our Barceló Cairo Pyramids hotel for your holidays in Cairo, as well as for taking the time to tell us about your recent experience among us. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future occasion please do not hesitate to contact our reception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. Regarding the coffee and tea facilities to the room, please do not hesitate to contact our reception desk or room service next time in case to order it to your room, as well you can choose this additional facility during your booking of the hotel and we will put it to the room before your arrival. We also regret that variety of our buffet could´t meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding variety of our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best Regards Sherif Saber Hotel manager

    EVALUATION

    Round Indicators

    • january 30 2017
    • Halmstad, Sweden
    • Friends getaway

    Mia V

    “Not as good as the website”


    On the website of this hotel there was supposed to be a working swimingpool but it was as under construction. No private parking, there was some problem about this, they wanted us to park our car in the street even though I made reservation for P. There were supposed to be a minibar in the room, but not on every floor! And even when we checked out they wanted us to pay for the free water. At nine o'clock housekeeping knocked on our door and asked if we were checking out, aren't they supposed to know about this things, our check out was at 1300. No I can not recommend this hotel


    BarceloCairo, Manager at Barcelo Cairo Pyramids, responded to this review
    Dear Mrs. Mia, Thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló Cairo Pyramids hotel. We do apologize for the technical works on the swimming pool area, however we did it to provide for our guests perfect service and well maintained public areas. All works are finished and we hope you can enjoy it next time. We providing parking for all our guests upon availability of parking place. Due high occupancy of the hotel it can be happened that for period of time is a bit difficult to find parking place for all our guests, however we took it as a note and we will check how we can solve this subject in the future. Mini bar is presented in the guest rooms or guests can order it through room service or our front desk. For a future occasion please do not hesitate to contact our reception desk for anything we may do for you to fully enjoy your stay among us. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Best Regards Sherif Saber Operation manager

    EVALUATION

    Round Indicators

    • january 30 2017
    • Mumbai (Bombay), India
    • Family

    RitwikPanday

    “Uncourteous and unprofessional staff”


    Overall the experience was pathetic. The staff talks to you as if they are doing a favour to you. It took us hours to check in and wherever we asked for help at the reception, they seemed uninterested in our queries and more inclined to refuse all our requests


    BarceloCairo, Manager at Barcelo Cairo Pyramids, responded to this review
    Dear our guest RitwikPanday, Thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló Cairo Pyramids hotel. Our staff's professional service is a point of pride for us and we are quite disappointed to hear that you felt we underperformed in this area, nevertheless please rest assured that your comments will be shared with the entire team for information and further revision. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best Regards Sherif Saber Operation manager

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