Occidental Cozumel Hotel Pool

Occidental Cozumel

Texto: 33122 Luxurious resort perfect for scuba diving lovers located on a delightful beach in Cozumel. Carretera Costera Sur Km 16.6 | 77600 San Francisco | Palancar | México
+ 52 987 872 97 30 + 52 987 872 97 39
Occidental Cozumel Texto: 33122 4 out of 5 based on 4332 ratings. 4332 user reviews.
Occidental Cozumel reviewed by ifaithe on . Beautiful Resort Loved the resort! The grounds were beautiful and the rooms. Food was good nothing special. Service was good, especially Rulo Lopez one of the activities director he was amazing made the trip so much... Rating: 5
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Occidental Cozumel

Carretera Costera Sur Km 16.6   77600 San Francisco   Palancar   México  


Points of Interest

12 mi Cozumel International Airport

328 yards Beach

Premios y Reconocimientos Prizes and Awards

Guest reviews.

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Occidental Cozumel

4.0/5 Round Indicators
| 4335 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

37% Complete

1611

Very good

33% Complete

1437

Average

16% Complete

696

Poor

8% Complete

365

Very poor

5% Complete

226

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    Round Indicators
    Marietta H Hayward, Wisconsin. 03/24/2017 Friends getaway

    “Very nice and will return”

    We were pleasantly surprised as to the layout of the Occidental. We were expecting typical hotel buildings, as we have stayed at at other Mexican resorts. Here the buildings are laid out in 'wings'., each wing, separate from the others by private walkways and landscaping-you cannot see the other wings, containing 3 floors and 24 rooms. The layout is such that you do not notice how many people are actually at the resort, which we liked. The rooms were as others have posted pictures. We were on the main floor, kept the air conditioning running and never had the musty smell as we have in every other resort we have stayed at in Mexico. The bed, which was a king, was surprisingly very comfortable. The cleanliness of the room was good. We noticed the glass, which consisted of the showers, by toilet and mirror were not the cleanest and remained that way our entire trip. We were suppose to have received upgraded amenities with our package, which never occurred, we asked others in our party, who did not book with our package what they had and they had exact same as us, including bathrobes, which we waited two days to receive-not a deal breaker but we won't pay more next time for upgrades that were actually standard. Our feeling of the service remained the same the entire trip, and as others have commented, that they are understaffed. The ones that are there were very nice, hardworking, but not enough of them. We noticed the ones that did work there, many remained there for at least 12 hrs a day, every day-fulfilling different roles throughout the day. The grounds are very beautiful and kept clean. Very nice sand beach. To get to the beach you have to walk a little ways on a wooden bridge. At first we were a little disappointed that we had to walk and not see the beach right away, but after the first time we ended up liking it as you are walking through mangroves and looking at some animals and then it opens at the end by one of the pools and ocean almost like a secret passage. Seemed to be plenty of lounge chairs to go around for everyone there. The food: wasn't bad, but wasn't great. The buffets, breakfast and lunch stayed the same pretty much same offerings every day and ok, again not terrible but not great. We ate at the al a carte restaurants, again for the most part not great, there were some dishes that were very good but on the whole ok, although we were not happy at all with the seafood restaurant-maybe it was the night we were there. The presentations of dishes with all three restaurants was wonderful and top notch-but the taste was off on many of them. Each meal we had,the food was served lukewarm, again maybe because of lack of wait staff. There was live entertainment each night, dancers, fire dancers, concert-all which were very enjoyable and family friendly. In fact the whole resort was very family friendly and we were there during spring break! All in all we had a great time at the Occidental and will come back again. They are missing the mark in areas but not enough to not come back and see if improvements have been made.
    Round Indicators
    suzylambery Ontario, Canada. 03/23/2017 Family

    “Great”

    Been to this resort multiple times and never had a bad stay, staff including Raul made our stay more enjoyable , and made our time there even more grand! Recommend this friendly staffed resort to everyone
    Round Indicators
    JodifromGeorgetown Ontario, Canada. 03/23/2017 Family

    “Would definitely go back!!”

    First time at occidental but very impressed. Have stayed at number of other all inclusives. Travelling with two families - 5 kids and four teens... Shout out to (excuse spelling) activity staff Raoul, Jesus and Sonyia were amazing. Friendly, outgoing, charismatic and engaging. Jesus was incredible with names. First name with boys after first encounter. Regularly tried to engage them. Five stars to each of you. Pamela at front desk was also top notch! Great team. Checkin ok. Fairly fast and organized. Bellboy was personable and full of information about property. Front desk staff not as personable Rooms and grounds lovely and good size. No issues and our building had ice machine which was great. No issue with water or beer amounts. No issue with chairs on beach or at pool. Lots of them especially on beach. Loved food at Los Olivios although portions were small food was good and small tapas bar to side with selcetion of yummy cheese, meat, olives and salad. Senora ok. Did not try seafood but heard good things but only seafood. Hard to get earlier times for reservation unless you are down early and waiting as two membership levels over all inclusive. Breakfast and lunch were ok and pizza was enjoyed daily by our kids and us on couple of occassions. Snorkleing at hotel was good but Palencar, Columbia Shallows and Ceilib (?) amazing. Youve got to do it. Rented jeep and toured island another thing I would highly reccomend. If you like to move around may be worth getting vehicle for mutliple days. Rough side of island beautiful. Things that I think could be improved; No wifi or internet access included. Big bucks and limits (i.e. 80 US one device) pool table only accessible at night - make accessible to kids during late afternoon or early evening hours. Boys would have like to play but once disco opened adults only so couldn't. some brutal time share staff - to get deals on excursion rope you into timeshare session but not trufthful about time or committment - told us 20 minutes - we left after one hour.... just pay the extra unless your serious about membership. Deals not worth wasting precious vacation time
    Round Indicators
    ifaithe Springbrook, Wisconsin. 03/22/2017 Friends getaway

    “Beautiful Resort ”

    Loved the resort! The grounds were beautiful and the rooms. Food was good nothing special. Service was good, especially Rulo Lopez one of the activities director he was amazing made the trip so much more fun. Can't wait to go back.
    Round Indicators
    harley1Usa usa. 03/22/2017 Family

    “Excellent! Excellent!”

    This was our sixth visit to Cozumel and our fourth to the Occidental Grand Cozumel. We love it here! We are treated like family! The grounds are beautiful! My husband got his scuba license here on our first visit back in 2009. Although this is our first visit since new owners took over, we found everything wonderful! We especially liked the improvements made in the food restaurant by the beach now being closed in by glass. I must say that the best part of the resort are the people that work there. We love seeing the same people whenever we visit. Rulo and Sonia are the best, just to name a couple. Having them there brightens each day. Along with the sunshine of course. We will definitely be visiting again next year. We always greeted with "Welcome Home" and that's how we feel.

    EVALUATION

    Round Indicators

    • march 24 2017
    • Hayward, Wisconsin
    • Friends getaway

    Marietta H

    “Very nice and will return”


    We were pleasantly surprised as to the layout of the Occidental. We were expecting typical hotel buildings, as we have stayed at at other Mexican resorts. Here the buildings are laid out in 'wings'., each wing, separate from the others by private walkways and landscaping-you cannot see the other wings, containing 3 floors and 24 rooms. The layout is such that you do not notice how many people are actually at the resort, which we liked. The rooms were as others have posted pictures. We were on the main floor, kept the air conditioning running and never had the musty smell as we have in every other resort we have stayed at in Mexico. The bed, which was a king, was surprisingly very comfortable. The cleanliness of the room was good. We noticed the glass, which consisted of the showers, by toilet and mirror were not the cleanest and remained that way our entire trip. We were suppose to have received upgraded amenities with our package, which never occurred, we asked others in our party, who did not book with our package what they had and they had exact same as us, including bathrobes, which we waited two days to receive-not a deal breaker but we won't pay more next time for upgrades that were actually standard. Our feeling of the service remained the same the entire trip, and as others have commented, that they are understaffed. The ones that are there were very nice, hardworking, but not enough of them. We noticed the ones that did work there, many remained there for at least 12 hrs a day, every day-fulfilling different roles throughout the day. The grounds are very beautiful and kept clean. Very nice sand beach. To get to the beach you have to walk a little ways on a wooden bridge. At first we were a little disappointed that we had to walk and not see the beach right away, but after the first time we ended up liking it as you are walking through mangroves and looking at some animals and then it opens at the end by one of the pools and ocean almost like a secret passage. Seemed to be plenty of lounge chairs to go around for everyone there. The food: wasn't bad, but wasn't great. The buffets, breakfast and lunch stayed the same pretty much same offerings every day and ok, again not terrible but not great. We ate at the al a carte restaurants, again for the most part not great, there were some dishes that were very good but on the whole ok, although we were not happy at all with the seafood restaurant-maybe it was the night we were there. The presentations of dishes with all three restaurants was wonderful and top notch-but the taste was off on many of them. Each meal we had,the food was served lukewarm, again maybe because of lack of wait staff. There was live entertainment each night, dancers, fire dancers, concert-all which were very enjoyable and family friendly. In fact the whole resort was very family friendly and we were there during spring break! All in all we had a great time at the Occidental and will come back again. They are missing the mark in areas but not enough to not come back and see if improvements have been made.


    EVALUATION

    Round Indicators

    • march 23 2017
    • Ontario, Canada
    • Family

    suzylambery

    “Great”


    Been to this resort multiple times and never had a bad stay, staff including Raul made our stay more enjoyable , and made our time there even more grand! Recommend this friendly staffed resort to everyone


    EVALUATION

    Round Indicators

    • march 23 2017
    • Ontario, Canada
    • Family

    JodifromGeorgetown

    “Would definitely go back!!”


    First time at occidental but very impressed. Have stayed at number of other all inclusives. Travelling with two families - 5 kids and four teens... Shout out to (excuse spelling) activity staff Raoul, Jesus and Sonyia were amazing. Friendly, outgoing, charismatic and engaging. Jesus was incredible with names. First name with boys after first encounter. Regularly tried to engage them. Five stars to each of you. Pamela at front desk was also top notch! Great team. Checkin ok. Fairly fast and organized. Bellboy was personable and full of information about property. Front desk staff not as personable Rooms and grounds lovely and good size. No issues and our building had ice machine which was great. No issue with water or beer amounts. No issue with chairs on beach or at pool. Lots of them especially on beach. Loved food at Los Olivios although portions were small food was good and small tapas bar to side with selcetion of yummy cheese, meat, olives and salad. Senora ok. Did not try seafood but heard good things but only seafood. Hard to get earlier times for reservation unless you are down early and waiting as two membership levels over all inclusive. Breakfast and lunch were ok and pizza was enjoyed daily by our kids and us on couple of occassions. Snorkleing at hotel was good but Palencar, Columbia Shallows and Ceilib (?) amazing. Youve got to do it. Rented jeep and toured island another thing I would highly reccomend. If you like to move around may be worth getting vehicle for mutliple days. Rough side of island beautiful. Things that I think could be improved; No wifi or internet access included. Big bucks and limits (i.e. 80 US one device) pool table only accessible at night - make accessible to kids during late afternoon or early evening hours. Boys would have like to play but once disco opened adults only so couldn't. some brutal time share staff - to get deals on excursion rope you into timeshare session but not trufthful about time or committment - told us 20 minutes - we left after one hour.... just pay the extra unless your serious about membership. Deals not worth wasting precious vacation time


    EVALUATION

    Round Indicators

    • march 22 2017
    • Springbrook, Wisconsin
    • Friends getaway

    ifaithe

    “Beautiful Resort ”


    Loved the resort! The grounds were beautiful and the rooms. Food was good nothing special. Service was good, especially Rulo Lopez one of the activities director he was amazing made the trip so much more fun. Can't wait to go back.


    EVALUATION

    Round Indicators

    • march 22 2017
    • usa
    • Family

    harley1Usa

    “Excellent! Excellent!”


    This was our sixth visit to Cozumel and our fourth to the Occidental Grand Cozumel. We love it here! We are treated like family! The grounds are beautiful! My husband got his scuba license here on our first visit back in 2009. Although this is our first visit since new owners took over, we found everything wonderful! We especially liked the improvements made in the food restaurant by the beach now being closed in by glass. I must say that the best part of the resort are the people that work there. We love seeing the same people whenever we visit. Rulo and Sonia are the best, just to name a couple. Having them there brightens each day. Along with the sunshine of course. We will definitely be visiting again next year. We always greeted with "Welcome Home" and that's how we feel.


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