Occidental Grand Cozumel Resort Hotel Pool

Occidental Cozumel

Texto: 128281 Luxurious resort perfect for scuba diving lovers located on a delightful beach in Cozumel. Carretera Costera Sur Km 16.6 | 77600 | San Francisco | Palancar | México
+ 52 987 872 97 30 + 52 987 872 97 39
Occidental Cozumel Texto: 128281 4 out of 5 based on 5255 ratings. 5255 user reviews.
Occidental Cozumel reviewed by KDJLSLP on . Fantastic family vacation We had a fantastic week at Occidental Cozumel. We were traveling with a family of 10 and enjoyed luxurious ammenities and exceptional service in the Royal Level accomodations. Would absolutely... Rating: 5
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Occidental Cozumel

Carretera Costera Sur Km 16.6   77600   San Francisco   Palancar   México  


Points of Interest

12 mi Cozumel International Airport

328 yards Beach

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Occidental Cozumel

4.0/5 Round Indicators
| 5277 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

38% Complete

2015

Very good

32% Complete

1730

Average

15% Complete

825

Poor

8% Complete

430

Very poor

5% Complete

277

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    Round Indicators
    happycouple2001 Denver, CO. 04/20/2018 Family

    “Great place for family stay /scuba divers”

    We’ve been to both Allegro and Occidental multiple times and enjoy both properties. Beach is hard to beat- beautiful!!! Very convenient for scuba divers- Pro Dive will take good care of you! Special shout out and kudos to Jesus Escobar & Abi Basto!!! They made it so fun for us, especially our kids... offering all sorts of activities and entertainment. Very friendly, polite, funny, customer service oriented! Just amazing! Thank you, Jesus & Abi!
    Round Indicators
    NESvia1 Virginia. 04/19/2018 Family

    “A royal time at Occidental Cozumel”

    My family and I just returned from another fabulous vacation to Cozumel yesterday, and could not wait to share our experience at Occidental. Although we have visited the island many times, we had never stayed at this resort. Very happy to report we were delighted with the experience… Check In / Check out Process We arrived at the hotel at around 1:30 PM and were greeted by very friendly bellman who helped us unload our luggage. While my husband parked the car (no charge for overnight parking), I proceeded to the reception area to request an early check in. I was told by the receptionist the bellman would be taking us with a golf cart to the Royal check-in desk. The Royal reception area was very personalized; we were greeted with o’dourves and sparkling wine, and Emma (reception area manager) made us feel very welcome from the moment we walked in explaining the resort features, restaurant options and entertainment schedule. Our room was ready in 10 minutes (ahead of the 3 PM regular check in). Upon departure, the check-out process was also very smooth, with the bellman meeting us with a golf cart to take us and our luggage directly to our car. Facilities We found the rooms in the Royal area to be very well kept and fairly quiet. They were very spacious, clean, and, to our satisfaction, without the usual smells of humid, beach front properties. The air conditioning worked well, there was a free safe for valuables, beds were comfortable, mini bar was restocked regularly, and we never ran out of toiletries, water and fresh towels. The pool and Jacuzzi areas were also quite clean, with plenty of beach towels and chairs. Never had an issue checking out the free snorkel and kayak equipment. And the beach… what can we say?! It’s Cozumel! Meals / Bars Meals at La Carreta were simply delicious and delightful. The servers were friendly and completely accommodating to our every request (including second servings!) We never had a problem with our reservations, which Emma and the other reception area ladies made sure to arrange for us. We also ate meals at the buffet restaurants and Sonora. Sonora was not as great as La Carreta, but still very tasty. The buffets were not our favorite, but good enough for a quick meal – choices were limited and food sometimes ran out without being replenished. There was no snack bar available. Can’t comment on Los Olivos, the seafood restaurant, nor the Pizza bar which opened after 9 pm since we didn’t eat there; also, can’t comment on room service since we never made use of the option which was available to us. But as adults, what we enjoyed the most was wrapping up the night at the main bar; more than the drinks, we applauded the service, interesting conversations and laughs with our favorite barmen – Franklin and Ivis! Every guest we spoke to raved about them, and towards the end of our trip we understood why. Regardless of whether we were having an adult beverage or opting for sparkling water, Franklin and Ivis made us (and everyone around us) feel like family. Amazing guys; certainly the best barmen in Occidental Cozumel – will come back just to chat with them again! Entertainment My kid enjoyed the kids club to the max thanks to the caring and friendly people who worked there – Sandra, Darwin and Jesus. He loved all the activities and eating lunch in the company of other children. We also enjoyed the shows – light show, folkloric dancers, pre-hispanic show and fire show were our favorites! All in all, we had a GREAT TIME… and managed to do it without falling into the ‘sales pitch in exchange for a tour discount’!

    Gabriela G, Gerente at Occidental Cozumel, responded to this review
     Dear Edith S Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire reception team as we know it will be a great source of motivation to keep on going the extra mile. We are also very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. Moreover we thank you for your wonderful comments on service which of course have been shared with Franklin Ivis and the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. We thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. We thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Feel free to contact me for any future assistance, Gabriela Gaeta Guest Experience Manager cozumel.guestexperience@occidentalhotels.com

    Round Indicators
    mjc3687 Elma, New York. 04/18/2018 Couples

    “Fantastic resort”

    We loved our stay at the Occidental. From the time we arrived to the time we left, we enjoyed every moment. Check in went quickly and smoothly. The rooms were spacious, very nice and well maintained. The beach and pool were great. Bar service at both was amazing. Francisco and the rest at the pool bar made great drinks. Staff was constantly on the lookout for refills. The breakfast buffet was nice(especially the omelette station)with lots of options. Lunch buffet was decent with a great location on the beach. A La Carte restaurants were all very good. The host Santos did a great job at each of them. Franklin and Evis at the Lobby bar were outstanding in both service and personality. High quality drinks! The grounds are absolutely beautiful and impeccably maintained. The snorkeling excursions were amazing. Incredibly clear, warm water and abundant sea life. I highly recommend the spa as well. Erica was fantastic there. The gym is decent with enough quality equipment to get a good workout. Also met some great people while we were there. All in all, a wonderful trip!

    Gabriela G, Gerente at Occidental Cozumel, responded to this review
     Dear mjc3687 Thank you very much for sharing this great review of your recent stay at Occidental Cozumel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    Round Indicators
    Susie S 04/16/2018 Couples

    “We loved it !”

    We loved the setting of the resort built into the tropical jungle. The local vegetation was beautiful with lot of plants and flowers. Our room was large and we loved the Spanish architecture . The food , drinks , pools, beach were all great. Each night we had different shows hosted by Oscar and Darwin . All the staff were friendly and competent. We were there on a Funjet trip and our host Fillie was so helpful in setting up our excursions on the Albertos glass bottom boat snorkle trip and our Deep sea Fishing trip. We highly recomend this resort and Funjet.

    Gabriela G, Gerente at Occidental Cozumel, responded to this review
     Dear Susie S We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    Round Indicators
    iamveebee 04/15/2018 Couples

    “Beautiful property”

    This was a very beautiful resort and the rooms were nice and comfortable. We enjoyed our stay here but probably would not return because of the food quality and some of the servers. On several occasions, we had quite a wait before anyone would even come to our table to greet us. When I travel, I appreciate when servers ensure that the experience is exceptional, and I didn’t get this experience at this resort. While most were friendly, they didn’t go out of the way to provide top notch service. The food is typical to what you might find at an all-inclusive resort but the food here was not the best. We did a full day excursion just to leave the resort to eat food elsewhere. Of them all, the seafood and Greek restaurants are better than the others. The fresh pizzas for late night snacking are great but you will have to wait for some time. Finally, there are people in the lobby who will offer you discounts on resort features, like the spa. Just know that there is a catch. You will give up some of your vacation time to listen to a presentation and view The Royal area. They want you to purchase some type of time share. Just be aware of this in case you say yes to the discounted offers.

    Gabriela G, Gerente at Occidental Cozumel, responded to this review
     Dear iamveebee We thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future.

    EVALUATION

    Round Indicators

    • april 20 2018
    • Denver, CO
    • Family

    happycouple2001

    “Great place for family stay /scuba divers”


    We’ve been to both Allegro and Occidental multiple times and enjoy both properties. Beach is hard to beat- beautiful!!! Very convenient for scuba divers- Pro Dive will take good care of you! Special shout out and kudos to Jesus Escobar & Abi Basto!!! They made it so fun for us, especially our kids... offering all sorts of activities and entertainment. Very friendly, polite, funny, customer service oriented! Just amazing! Thank you, Jesus & Abi!


    EVALUATION

    Round Indicators

    • april 19 2018
    • Virginia
    • Family

    NESvia1

    “A royal time at Occidental Cozumel”


    My family and I just returned from another fabulous vacation to Cozumel yesterday, and could not wait to share our experience at Occidental. Although we have visited the island many times, we had never stayed at this resort. Very happy to report we were delighted with the experience… Check In / Check out Process We arrived at the hotel at around 1:30 PM and were greeted by very friendly bellman who helped us unload our luggage. While my husband parked the car (no charge for overnight parking), I proceeded to the reception area to request an early check in. I was told by the receptionist the bellman would be taking us with a golf cart to the Royal check-in desk. The Royal reception area was very personalized; we were greeted with o’dourves and sparkling wine, and Emma (reception area manager) made us feel very welcome from the moment we walked in explaining the resort features, restaurant options and entertainment schedule. Our room was ready in 10 minutes (ahead of the 3 PM regular check in). Upon departure, the check-out process was also very smooth, with the bellman meeting us with a golf cart to take us and our luggage directly to our car. Facilities We found the rooms in the Royal area to be very well kept and fairly quiet. They were very spacious, clean, and, to our satisfaction, without the usual smells of humid, beach front properties. The air conditioning worked well, there was a free safe for valuables, beds were comfortable, mini bar was restocked regularly, and we never ran out of toiletries, water and fresh towels. The pool and Jacuzzi areas were also quite clean, with plenty of beach towels and chairs. Never had an issue checking out the free snorkel and kayak equipment. And the beach… what can we say?! It’s Cozumel! Meals / Bars Meals at La Carreta were simply delicious and delightful. The servers were friendly and completely accommodating to our every request (including second servings!) We never had a problem with our reservations, which Emma and the other reception area ladies made sure to arrange for us. We also ate meals at the buffet restaurants and Sonora. Sonora was not as great as La Carreta, but still very tasty. The buffets were not our favorite, but good enough for a quick meal – choices were limited and food sometimes ran out without being replenished. There was no snack bar available. Can’t comment on Los Olivos, the seafood restaurant, nor the Pizza bar which opened after 9 pm since we didn’t eat there; also, can’t comment on room service since we never made use of the option which was available to us. But as adults, what we enjoyed the most was wrapping up the night at the main bar; more than the drinks, we applauded the service, interesting conversations and laughs with our favorite barmen – Franklin and Ivis! Every guest we spoke to raved about them, and towards the end of our trip we understood why. Regardless of whether we were having an adult beverage or opting for sparkling water, Franklin and Ivis made us (and everyone around us) feel like family. Amazing guys; certainly the best barmen in Occidental Cozumel – will come back just to chat with them again! Entertainment My kid enjoyed the kids club to the max thanks to the caring and friendly people who worked there – Sandra, Darwin and Jesus. He loved all the activities and eating lunch in the company of other children. We also enjoyed the shows – light show, folkloric dancers, pre-hispanic show and fire show were our favorites! All in all, we had a GREAT TIME… and managed to do it without falling into the ‘sales pitch in exchange for a tour discount’!


    Gabriela G, Gerente at Occidental Cozumel, responded to this review
    Dear Edith S Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire reception team as we know it will be a great source of motivation to keep on going the extra mile. We are also very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. Moreover we thank you for your wonderful comments on service which of course have been shared with Franklin Ivis and the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. We thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. We thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Feel free to contact me for any future assistance, Gabriela Gaeta Guest Experience Manager cozumel.guestexperience@occidentalhotels.com

    EVALUATION

    Round Indicators

    • april 18 2018
    • Elma, New York
    • Couples

    mjc3687

    “Fantastic resort”


    We loved our stay at the Occidental. From the time we arrived to the time we left, we enjoyed every moment. Check in went quickly and smoothly. The rooms were spacious, very nice and well maintained. The beach and pool were great. Bar service at both was amazing. Francisco and the rest at the pool bar made great drinks. Staff was constantly on the lookout for refills. The breakfast buffet was nice(especially the omelette station)with lots of options. Lunch buffet was decent with a great location on the beach. A La Carte restaurants were all very good. The host Santos did a great job at each of them. Franklin and Evis at the Lobby bar were outstanding in both service and personality. High quality drinks! The grounds are absolutely beautiful and impeccably maintained. The snorkeling excursions were amazing. Incredibly clear, warm water and abundant sea life. I highly recommend the spa as well. Erica was fantastic there. The gym is decent with enough quality equipment to get a good workout. Also met some great people while we were there. All in all, a wonderful trip!


    Gabriela G, Gerente at Occidental Cozumel, responded to this review
    Dear mjc3687 Thank you very much for sharing this great review of your recent stay at Occidental Cozumel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    EVALUATION

    Round Indicators

    • april 16 2018
    • Couples

    Susie S

    “We loved it !”


    We loved the setting of the resort built into the tropical jungle. The local vegetation was beautiful with lot of plants and flowers. Our room was large and we loved the Spanish architecture . The food , drinks , pools, beach were all great. Each night we had different shows hosted by Oscar and Darwin . All the staff were friendly and competent. We were there on a Funjet trip and our host Fillie was so helpful in setting up our excursions on the Albertos glass bottom boat snorkle trip and our Deep sea Fishing trip. We highly recomend this resort and Funjet.


    Gabriela G, Gerente at Occidental Cozumel, responded to this review
    Dear Susie S We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    EVALUATION

    Round Indicators

    • april 15 2018
    • Couples

    iamveebee

    “Beautiful property”


    This was a very beautiful resort and the rooms were nice and comfortable. We enjoyed our stay here but probably would not return because of the food quality and some of the servers. On several occasions, we had quite a wait before anyone would even come to our table to greet us. When I travel, I appreciate when servers ensure that the experience is exceptional, and I didn’t get this experience at this resort. While most were friendly, they didn’t go out of the way to provide top notch service. The food is typical to what you might find at an all-inclusive resort but the food here was not the best. We did a full day excursion just to leave the resort to eat food elsewhere. Of them all, the seafood and Greek restaurants are better than the others. The fresh pizzas for late night snacking are great but you will have to wait for some time. Finally, there are people in the lobby who will offer you discounts on resort features, like the spa. Just know that there is a catch. You will give up some of your vacation time to listen to a presentation and view The Royal area. They want you to purchase some type of time share. Just be aware of this in case you say yes to the discounted offers.


    Gabriela G, Gerente at Occidental Cozumel, responded to this review
    Dear iamveebee We thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future.

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