Occidental Cozumel Hotel Pool

Occidental Cozumel

Texto: 33122 Luxurious resort perfect for scuba diving lovers located on a delightful beach in Cozumel. Carretera Costera Sur Km 16.6 | 77600 San Francisco | Palancar | México
+ 52 987 872 97 30 + 52 987 872 97 39
Occidental Cozumel Texto: 33122 4 out of 5 based on 4571 ratings. 4571 user reviews.
Occidental Cozumel reviewed by Justin C on . Good stay for the value I felt this was more of a 3.5 star hotel, and other hotels along the Playa del Carmen area were probably better, but for a 5 person family, this was a good stay. The resort had plenty of wild life... Rating: 3
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Occidental Cozumel

Carretera Costera Sur Km 16.6   77600 San Francisco   Palancar   México  


Points of Interest

12 mi Cozumel International Airport

328 yards Beach

Premios y Reconocimientos Prizes and Awards

Guest reviews.

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Occidental Cozumel

4.0/5 Round Indicators
| 4571 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

37% Complete

1730

Very good

32% Complete

1503

Average

15% Complete

726

Poor

8% Complete

376

Very poor

5% Complete

238

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    Round Indicators
    dolci228 Gaithersburg, MD. 06/26/2017 Family

    “Not as good the second time around”

    I am an owner at Occidental Vacation Club after our first visit there last spring. However, this time our quarters were less than what we stayed in last time and we had trouble with reservations for dinner. I find that as there is NOTHING to do if it rains, you need to make sure you have a car rented or be willing to pay $100/day to get one at the last minute.
    Round Indicators
    Justin C Milwaukee, United States. 06/26/2017 Family

    “Good stay for the value”

    I felt this was more of a 3.5 star hotel, and other hotels along the Playa del Carmen area were probably better, but for a 5 person family, this was a good stay. The resort had plenty of wild life and a jungle feel, and given the option, I think some of us would return again. Normally, I do adult only, and 5 star+, so the resort felt a little "less" than I was used too, but for a family on a budget it was good.
    Round Indicators
    StonebridgeRVPark Sweeny, Texas. 06/24/2017 Family

    “Go elsewhere”

    We're always looking for the best in everywhere we visit...people, facilities, food. The property is SO pretty, but nothing works right. :(. The people are so nice but the facilities defeat them, the owners obviously put zero into preventative maintenance & upkeep and its not worth the stay...trust me! The beauty is WOW...the place...not so much.
    Round Indicators
    Justine C Woodland Park, Colorado. 06/24/2017 Family

    “Fun family vacation!”

    Our family of four really enjoyed our vacation to Occidental Cozumel. Highlights were the comfortable and clean amenities, friendly staff, and fun day activities and nightly entertainment. The activities staff Sonja, Mili and Jesus were excellent at getting to know us, entertaining us and were super friendly! We took a taxi into town for a catamaran tour and it was easy to get around and we felt safe at all times. The drawbacks were how strict they are about their dress code for reservations at the a la carte restaurants (we've stayed at Sandals, Couples and other resorts and this was the first resort that actually sticks to the "men must wear pants" dress code. my husband forgot to pack pants, so he ended up buying a pair of pants in the gift shop for $60 so that we could eat at the nicer restaurants instead of the buffet) and the property is long instead of wide (so not a lot of beach space and it can be a long hot walk to the front desk and restaurants). Overall a very good resort!
    Round Indicators
    LizB7002 Denver, Colorado. 06/23/2017

    “Lovely hotel with beautiful grounds.”

    Overall, we enjoyed our week long vacation at the Occidental Cozumel. The check-in was quick and the glass of champagne was much appreciated. This resort is staffed by a friendly hard-working crew and they should be recognized. We could have done without the time-share push. We are on a vacation and not interested in being harassed by salesmen! I was very impressed with our large room: the refrigerator was always well-stocked with different sodas, beer, and water; the bathroom was huge; and the bed comfortable. The room was cleaned daily. The grounds and the beach were beautiful and the water perfect for a good swim. Unfortunately, the water was usually not clear enough for much snorkeling. However, I was able to see a few schools of fish near the far buoys. Plenty of lounge chairs were always found. While the breakfasts were very good with a variety of foods, the lunch and dinners were mediocre. The drinks did not seem watered down and we had no issue with lines. On one day we had a blast on rented bikes from Bike Cozumel. They offer free delivery to your hotel. We stayed on the wide bike path that goes around most of the island, stopping at several little restaurants for bottled water and taking several dips in the ocean to cool off. We rode from the hotel to Chen Rio which I think was about 30 miles round trip. I'm not sure why more people don't take advantage of this bike path.

    Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review
     Dear LizB7002 I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. We do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely Gabriela Gaeta Guest Experience Manager cozumel.guestexperience@occidental.barcelo.com

    EVALUATION

    Round Indicators

    • june 26 2017
    • Gaithersburg, MD
    • Family

    dolci228

    “Not as good the second time around”


    I am an owner at Occidental Vacation Club after our first visit there last spring. However, this time our quarters were less than what we stayed in last time and we had trouble with reservations for dinner. I find that as there is NOTHING to do if it rains, you need to make sure you have a car rented or be willing to pay $100/day to get one at the last minute.


    EVALUATION

    Round Indicators

    • june 26 2017
    • Milwaukee, United States
    • Family

    Justin C

    “Good stay for the value”


    I felt this was more of a 3.5 star hotel, and other hotels along the Playa del Carmen area were probably better, but for a 5 person family, this was a good stay. The resort had plenty of wild life and a jungle feel, and given the option, I think some of us would return again. Normally, I do adult only, and 5 star+, so the resort felt a little "less" than I was used too, but for a family on a budget it was good.


    EVALUATION

    Round Indicators

    • june 24 2017
    • Sweeny, Texas
    • Family

    StonebridgeRVPark

    “Go elsewhere”


    We're always looking for the best in everywhere we visit...people, facilities, food. The property is SO pretty, but nothing works right. :(. The people are so nice but the facilities defeat them, the owners obviously put zero into preventative maintenance & upkeep and its not worth the stay...trust me! The beauty is WOW...the place...not so much.


    EVALUATION

    Round Indicators

    • june 24 2017
    • Woodland Park, Colorado
    • Family

    Justine C

    “Fun family vacation!”


    Our family of four really enjoyed our vacation to Occidental Cozumel. Highlights were the comfortable and clean amenities, friendly staff, and fun day activities and nightly entertainment. The activities staff Sonja, Mili and Jesus were excellent at getting to know us, entertaining us and were super friendly! We took a taxi into town for a catamaran tour and it was easy to get around and we felt safe at all times. The drawbacks were how strict they are about their dress code for reservations at the a la carte restaurants (we've stayed at Sandals, Couples and other resorts and this was the first resort that actually sticks to the "men must wear pants" dress code. my husband forgot to pack pants, so he ended up buying a pair of pants in the gift shop for $60 so that we could eat at the nicer restaurants instead of the buffet) and the property is long instead of wide (so not a lot of beach space and it can be a long hot walk to the front desk and restaurants). Overall a very good resort!


    EVALUATION

    Round Indicators

    • june 23 2017
    • Denver, Colorado

    LizB7002

    “Lovely hotel with beautiful grounds.”


    Overall, we enjoyed our week long vacation at the Occidental Cozumel. The check-in was quick and the glass of champagne was much appreciated. This resort is staffed by a friendly hard-working crew and they should be recognized. We could have done without the time-share push. We are on a vacation and not interested in being harassed by salesmen! I was very impressed with our large room: the refrigerator was always well-stocked with different sodas, beer, and water; the bathroom was huge; and the bed comfortable. The room was cleaned daily. The grounds and the beach were beautiful and the water perfect for a good swim. Unfortunately, the water was usually not clear enough for much snorkeling. However, I was able to see a few schools of fish near the far buoys. Plenty of lounge chairs were always found. While the breakfasts were very good with a variety of foods, the lunch and dinners were mediocre. The drinks did not seem watered down and we had no issue with lines. On one day we had a blast on rented bikes from Bike Cozumel. They offer free delivery to your hotel. We stayed on the wide bike path that goes around most of the island, stopping at several little restaurants for bottled water and taking several dips in the ocean to cool off. We rode from the hotel to Chen Rio which I think was about 30 miles round trip. I'm not sure why more people don't take advantage of this bike path.


    Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review
    Dear LizB7002 I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. We do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely Gabriela Gaeta Guest Experience Manager cozumel.guestexperience@occidental.barcelo.com

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