Allegro Playacar reopens its doors with fully renovated facilities

Always committed to providing quality service and excellent facilities, it has been remodeled to offer the best stay in Playa del Carmen.

Rooms with excellent views, pools, common areas, night club, restaurants – all available for guests so they can enjoy an unforgettable vacation.

Barceló Hotel Beach Allegro Playacar Resort

Exclusive benefits at Barcelo.com

Receive an additional 10% discount* on your next vacation by entering this discount code: ALLEGRO10

*Cannot be combined with the following offers: Flash Sale, Last Minute, Happy Days, Happy Nights, Happy Weekends, and final rooms. Valid for stays until December 20, 2017. Discount valid for Superior Premium Level rooms

Allegro Playacar

Texto: 33375 A hotel specialized in a wide variety of sports, entertainment and all types of events on the beach in Playa del Carmen. Lote Hotelero No. 7, Desarrollo | 77710 Playacar | Playa Del Carmen | Quintana Roo | México
+ 52 984 877 270 0 + 52 984 873 4507
Allegro Playacar Texto: 33375 4 out of 5 based on 4327 ratings. 4327 user reviews.
Allegro Playacar reviewed by Phyllis S on . beautiful resort this was our second trip to Allegro Playacar.. the changes that they have made are wonderful. the rooms have been updated and are so much nicer. the staff was friendly and remembered you. The Mexican... Rating: 5
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Allegro Playacar

Lote Hotelero No. 7, Desarrollo   77710 Playacar   Playa Del Carmen   Quintana Roo   México  


Points of Interest

37.5 mi  Cancun International Airport

2 mi Playa del Carmen

Guest reviews.

There is no better expert than a traveller.

Allegro Playacar

4.0/5 Round Indicators
| 4327 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

31% Complete

1357

Very good

36% Complete

1598

Average

16% Complete

734

Poor

7% Complete

344

Very poor

6% Complete

294

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    Round Indicators
    FergooseCalgary Calgary. 02/21/2017 Couples

    “Beautiful Beach. The resort grounds and lobby are well maintained and nice”

    We stayed there for two weeks. On arrival we were assigned a room that had a musty smell, the bed clothes were damp from humidity and there was a wall unit that was broken and had no drawer. We had paid for a premium room but had difficulty with the front desk staff trying to get this room changed. They told us we would need to pay for a more up-graded room! Eventually, they agreed to change us but we did not get the up-graded room until 7:00 pm that day. The new room was clean and nice but small. We lost one of our cell phones and reported it to the front desk. They told us they did not have it and to keep checking back. We did this at least five times. Almost 48 hours later we tried again and in fact they had it. It had been handed in shortly after we lost it and they had it all the time. That was a frustrating experience. The resort has potential and the set up is nice but the front desk staff need serious training. They do not seem to know what they are doing and are unable to make basic decisions. We were told that the resort is under new management and going through some teething problems. Unfortunately that does not help the guests who have paid a lot of money to stay at the resort. Wi-Fi is not free and the cost of either $10.00 US per day or $50.00 US for two devices for one week. The front desk staff do not always have the codes available and we were constantly asked to return at a later time. The food was mediocre at best. The Asian Restaurant was the best of the A La Carte restaurants. Italian was disappointing with very small portions. The Mexican was average. The buffet was also very average. The bar and waiter staff were all very nice and worked hard. Special mention to Claudia who directs everyone to their tables who was great and also the bar man David at the Amber Bar. There is an issue with beach towels as they seem to run out constantly. We had to wait a whole day before we got one. The pools were nice and the poolside entertainment was good. We did not attend the evening entertainment but heard it was good. The grounds are very well maintained. Bring your own Kleenex and straws as they do not supply these. The only shade at the beach is some young palm trees. They have not updated their photograph showing these. This is definitely only a three star resort.
    Round Indicators
    Phyllis S Cherry Valley. 02/18/2017 Family

    “beautiful resort”

    this was our second trip to Allegro Playacar.. the changes that they have made are wonderful. the rooms have been updated and are so much nicer. the staff was friendly and remembered you. The Mexican restaurant is not as good as last year, but they have added a oriental restaurant that is excellent. the buffet at night did get a little old with mostly the same thing every night. The resort is small and easy to get around. the beach is beautiful. Location is excellent, close to Playa Del Carmen. Good job Barceló for making a nice resort a awesome resort!!

    Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review
     We appreciate the time you have taken to write such a detailed review about your stay. It is our job to do everything possible here at the Allegro Playacar to make your all-inclusive stay a unique experience. We really appreciate your feedback as it means an opportunity for us to improve our services and achieve our main goal, which is the customer satisfaction. We feel glad that you enjoyed our renovated areas . Thank you once again for taking the time to post your review. We hope you give us the opportunity to welcome you to the hotel again soon. Sincerly , Diego Celis Guest Experience Concierge Cordial Greetings.

    Round Indicators
    mccollins33 Minneapolis, Minnesota. 02/17/2017 Couples

    “Allegro Playacar”

    We had an absolutely fantastic vacation at Allegro Playacar! The resort is gorgeous and well maintained. The beach is fabulous! Jorge has an excellent waiter and bartender staff. Breakfast buffets and poolside lunch are a must with Humberto, Bernardo, Alejandro & Emmanual! Abel and Manuel are magnificent bartenders who remember exactly what your preferred drink is! The walk ways and restaurant area is kept clean thanks to Sarri and Mirivinena (I think I have the spelling wrong on these names but they were wonderful!). Are Rooms were spacious and clean. Thanks to Thelma who kept our room clean and fridge stocked with water and beverages! The Raptor Guy with the falcon was fun to watch and kept any pesky birds away. Daytime poolside entertainment was fun and enjoyable! The night time buffet food gets repetitious but you can always book reservations for Mexican, Italian or Asian cuisine. People enjoyed the nighttime entertainment at the outside theater but we preferred the quieter evenings at the poolside bar. Daniel takes good care of delivering luggage quickly to your room. Also a special mention to Jose, David and Fredi who were the night time wait staff at the buffet and always remembered us and our preferred table!

    Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review
     On behalf of the Management and all our staff members, we would like to thank you for your positive feedback regarding our staff members and your stay in general; we are pleased to know you had a memorable experience, and we will gladly share all your kind words with our team, who will be very motivated by your review. We really hope to have the pleasure to be the host of your vacation again; please don’t hesitate to contact us through this media for any assistance you may need, we’ll be glad to hear from you! Warmest regards, Diego Celis Guest Experience Concierge

    Round Indicators
    louisf363 Montreal, Canada. 02/17/2017 Family

    “Staying at Allegro Playacar”

    The grounds are very well kept, a lot of work being done even in the peak season. They have added an "A LA CARTE" oriental restaurant it is a good idea and the meal and service were very good, but for that they have taken part of the seating area of the BUFFET. What is negative on my part, a lot less choices in the BUFFET, missing a lot of good choices we had the previous years. And of course like every year, there are a lot of fans above us and this cools your plate, so you eat cold. I love Mexicain food and Italian food but I don't like my food when it is cold. So a lot of times I had desserts for my meals.

    Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review
     We appreciate the time you have taken to write such a detailed review about your stay. It is our job to do everything possible here at the Allegro Playacar to make your all-inclusive stay a unique experience. We really appreciate your feedback as it means an opportunity for us to improve our services and achieve our main goal, which is the customer satisfaction. Thank you once again for taking the time to post your review. We hope you give us the opportunity to welcome you to the hotel again soon. Sincerly , Diego Celis Guest Experience Concierge Cordial Greetings.

    Round Indicators
    richrick Scottsdale, Arizona. 02/16/2017 Couples

    “5 Stars to Zero”

    The service staff was fabulous, friendly, helpful and soon recognized us. We probably doubled tipped in some cases for outstanding service. The food too was wonderful. The buffet was perfect for dinners and only ate 2 times at the other restaurants. Breakfast and dinner both had stations for made to order items. Lunch by the pool was equally as good. Now for the Zero Star. We arrived on Saturday, now this was a dive trip, and the front desk did not have a clue as to where the dive shop was. We wanted to check in and get set up to start diving on Sunday morning. As it turned out ProDive had a representative by the pool and the operation was at an adjoining hotel. ProDive was 5 Star Plus operation! So now we missed the morning dives. And now the room. We complained Sunday of a water leak coming down from the ceiling to the floor by the sink. It got progressively worse during the week, constant complaints, they tore our the ceiling panels 2x while we were occupying the room and the leak continued. It was so bad - see pictures - we had to move out of the closet area entirely and live out of our suitcases. FINALLY on Thursday they offered us another room. We explained we were going on a 12 hour bus tour on Friday and leaving on Saturday and moving would not help at this point after dealing with it all week. We tried several times to speak to the GM but only got 2nd in command. After that we were offered free wifi - what for one day? Massage free - when? We were going to be out all day on Friday and then offered dinner by the sea. Again we were not getting back till 9:00 pm on Friday,. We did request a room comp for 5 nights (not 7 that we were there, nor any part of the meal plan with the all inclusive, just room) and got no where. Apparently we found out that after the renovations there were leaks in our quad unit building. No way should we have been put in that room knowing that until resolved and as early as Monday be offered another room. We also should not have been inconvenienced with workmen in the room on 2 different occasions. Again, fabulous staff, food and service but beyond poor in acknowledgement of guest needs on the part of senior management.

    Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review
     We appreciate you sharing your commentary. We regret your most recent visit was unable to meet and exceed your expectations. Thank you for voicing your impressions regarding our service and quality. Please also accept our apologies for the difficulties you experienced. Your feedback is important to us, and we value your insights. Rest assured we will examine these miscues as we work to more effectively serve our guests moving forward. We hope for the chance to better your perceptions of our hotel in the future Kind Regards Diego Celis Guest Experience Concierge

    EVALUATION

    Round Indicators

    • february 21 2017
    • Calgary
    • Couples

    FergooseCalgary

    “Beautiful Beach. The resort grounds and lobby are well maintained and nice”


    We stayed there for two weeks. On arrival we were assigned a room that had a musty smell, the bed clothes were damp from humidity and there was a wall unit that was broken and had no drawer. We had paid for a premium room but had difficulty with the front desk staff trying to get this room changed. They told us we would need to pay for a more up-graded room! Eventually, they agreed to change us but we did not get the up-graded room until 7:00 pm that day. The new room was clean and nice but small. We lost one of our cell phones and reported it to the front desk. They told us they did not have it and to keep checking back. We did this at least five times. Almost 48 hours later we tried again and in fact they had it. It had been handed in shortly after we lost it and they had it all the time. That was a frustrating experience. The resort has potential and the set up is nice but the front desk staff need serious training. They do not seem to know what they are doing and are unable to make basic decisions. We were told that the resort is under new management and going through some teething problems. Unfortunately that does not help the guests who have paid a lot of money to stay at the resort. Wi-Fi is not free and the cost of either $10.00 US per day or $50.00 US for two devices for one week. The front desk staff do not always have the codes available and we were constantly asked to return at a later time. The food was mediocre at best. The Asian Restaurant was the best of the A La Carte restaurants. Italian was disappointing with very small portions. The Mexican was average. The buffet was also very average. The bar and waiter staff were all very nice and worked hard. Special mention to Claudia who directs everyone to their tables who was great and also the bar man David at the Amber Bar. There is an issue with beach towels as they seem to run out constantly. We had to wait a whole day before we got one. The pools were nice and the poolside entertainment was good. We did not attend the evening entertainment but heard it was good. The grounds are very well maintained. Bring your own Kleenex and straws as they do not supply these. The only shade at the beach is some young palm trees. They have not updated their photograph showing these. This is definitely only a three star resort.


    EVALUATION

    Round Indicators

    • february 18 2017
    • Cherry Valley
    • Family

    Phyllis S

    “beautiful resort”


    this was our second trip to Allegro Playacar.. the changes that they have made are wonderful. the rooms have been updated and are so much nicer. the staff was friendly and remembered you. The Mexican restaurant is not as good as last year, but they have added a oriental restaurant that is excellent. the buffet at night did get a little old with mostly the same thing every night. The resort is small and easy to get around. the beach is beautiful. Location is excellent, close to Playa Del Carmen. Good job Barceló for making a nice resort a awesome resort!!


    Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review
    We appreciate the time you have taken to write such a detailed review about your stay. It is our job to do everything possible here at the Allegro Playacar to make your all-inclusive stay a unique experience. We really appreciate your feedback as it means an opportunity for us to improve our services and achieve our main goal, which is the customer satisfaction. We feel glad that you enjoyed our renovated areas . Thank you once again for taking the time to post your review. We hope you give us the opportunity to welcome you to the hotel again soon. Sincerly , Diego Celis Guest Experience Concierge Cordial Greetings.

    EVALUATION

    Round Indicators

    • february 17 2017
    • Minneapolis, Minnesota
    • Couples

    mccollins33

    “Allegro Playacar”


    We had an absolutely fantastic vacation at Allegro Playacar! The resort is gorgeous and well maintained. The beach is fabulous! Jorge has an excellent waiter and bartender staff. Breakfast buffets and poolside lunch are a must with Humberto, Bernardo, Alejandro & Emmanual! Abel and Manuel are magnificent bartenders who remember exactly what your preferred drink is! The walk ways and restaurant area is kept clean thanks to Sarri and Mirivinena (I think I have the spelling wrong on these names but they were wonderful!). Are Rooms were spacious and clean. Thanks to Thelma who kept our room clean and fridge stocked with water and beverages! The Raptor Guy with the falcon was fun to watch and kept any pesky birds away. Daytime poolside entertainment was fun and enjoyable! The night time buffet food gets repetitious but you can always book reservations for Mexican, Italian or Asian cuisine. People enjoyed the nighttime entertainment at the outside theater but we preferred the quieter evenings at the poolside bar. Daniel takes good care of delivering luggage quickly to your room. Also a special mention to Jose, David and Fredi who were the night time wait staff at the buffet and always remembered us and our preferred table!


    Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review
    On behalf of the Management and all our staff members, we would like to thank you for your positive feedback regarding our staff members and your stay in general; we are pleased to know you had a memorable experience, and we will gladly share all your kind words with our team, who will be very motivated by your review. We really hope to have the pleasure to be the host of your vacation again; please don’t hesitate to contact us through this media for any assistance you may need, we’ll be glad to hear from you! Warmest regards, Diego Celis Guest Experience Concierge

    EVALUATION

    Round Indicators

    • february 17 2017
    • Montreal, Canada
    • Family

    louisf363

    “Staying at Allegro Playacar”


    The grounds are very well kept, a lot of work being done even in the peak season. They have added an "A LA CARTE" oriental restaurant it is a good idea and the meal and service were very good, but for that they have taken part of the seating area of the BUFFET. What is negative on my part, a lot less choices in the BUFFET, missing a lot of good choices we had the previous years. And of course like every year, there are a lot of fans above us and this cools your plate, so you eat cold. I love Mexicain food and Italian food but I don't like my food when it is cold. So a lot of times I had desserts for my meals.


    Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review
    We appreciate the time you have taken to write such a detailed review about your stay. It is our job to do everything possible here at the Allegro Playacar to make your all-inclusive stay a unique experience. We really appreciate your feedback as it means an opportunity for us to improve our services and achieve our main goal, which is the customer satisfaction. Thank you once again for taking the time to post your review. We hope you give us the opportunity to welcome you to the hotel again soon. Sincerly , Diego Celis Guest Experience Concierge Cordial Greetings.

    EVALUATION

    Round Indicators

    • february 16 2017
    • Scottsdale, Arizona
    • Couples

    richrick

    “5 Stars to Zero”


    The service staff was fabulous, friendly, helpful and soon recognized us. We probably doubled tipped in some cases for outstanding service. The food too was wonderful. The buffet was perfect for dinners and only ate 2 times at the other restaurants. Breakfast and dinner both had stations for made to order items. Lunch by the pool was equally as good. Now for the Zero Star. We arrived on Saturday, now this was a dive trip, and the front desk did not have a clue as to where the dive shop was. We wanted to check in and get set up to start diving on Sunday morning. As it turned out ProDive had a representative by the pool and the operation was at an adjoining hotel. ProDive was 5 Star Plus operation! So now we missed the morning dives. And now the room. We complained Sunday of a water leak coming down from the ceiling to the floor by the sink. It got progressively worse during the week, constant complaints, they tore our the ceiling panels 2x while we were occupying the room and the leak continued. It was so bad - see pictures - we had to move out of the closet area entirely and live out of our suitcases. FINALLY on Thursday they offered us another room. We explained we were going on a 12 hour bus tour on Friday and leaving on Saturday and moving would not help at this point after dealing with it all week. We tried several times to speak to the GM but only got 2nd in command. After that we were offered free wifi - what for one day? Massage free - when? We were going to be out all day on Friday and then offered dinner by the sea. Again we were not getting back till 9:00 pm on Friday,. We did request a room comp for 5 nights (not 7 that we were there, nor any part of the meal plan with the all inclusive, just room) and got no where. Apparently we found out that after the renovations there were leaks in our quad unit building. No way should we have been put in that room knowing that until resolved and as early as Monday be offered another room. We also should not have been inconvenienced with workmen in the room on 2 different occasions. Again, fabulous staff, food and service but beyond poor in acknowledgement of guest needs on the part of senior management.


    Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review
    We appreciate you sharing your commentary. We regret your most recent visit was unable to meet and exceed your expectations. Thank you for voicing your impressions regarding our service and quality. Please also accept our apologies for the difficulties you experienced. Your feedback is important to us, and we value your insights. Rest assured we will examine these miscues as we work to more effectively serve our guests moving forward. We hope for the chance to better your perceptions of our hotel in the future Kind Regards Diego Celis Guest Experience Concierge

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    If you have a discount code, enter it when booking and you will receive a discount on your booking. The discount does not apply to the cost of extras. The maximum amount of the accumulated discount will be 25% off the rate (except for last rooms); it is possible to combine a discount code and special discounts. Only one discount code per booking is permitted.

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