Hotel Beach Views  Occidental Grand Xcaret Resort

Occidental at Xcaret Destination

Texto: 113183 A resort in Playa del Carmen that combines the best natural setting with diverse leisure activities including the Xcaret Park. Carretera Federal Chetumal | Puerto Juárez Km. 282 | 77710 Playa del Carmen | Solidaridad - Quintana Roo | México
+ 52 984 871 540 0 + 52 984 871 5406
Occidental at Xcaret Destination Texto: 113183 4 out of 5 based on 14210 ratings. 14210 user reviews.
Occidental at Xcaret Destination reviewed by Ryan G on . Ryan Gleason resort staff hounded us the entire time to buy a time share, saying its not a time share.. it is. we couldn't even walk on the normal sidewalks to go to our destinations and we had to find alternate... Rating: 3
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Occidental at Xcaret Destination

Carretera Federal Chetumal   Puerto Juárez Km. 282   77710 Playa del Carmen   Solidaridad - Quintana Roo   México  


Points of Interest

39 mi  Cancun International Airport 

2 mi Playa del Carmen

41 km Xel-Há

Just a few steps away Xcaret Park

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental at Xcaret Destination

4.0/5 Round Indicators
| 14294 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

45% Complete

6497

Very good

31% Complete

4548

Average

12% Complete

1784

Poor

5% Complete

827

Very poor

4% Complete

638

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    Round Indicators
    Kelly M 04/25/2018 Friends getaway

    “Wouldn’t have changed a thing”

    Hi! So we just got back from the Occidental yesterday. We got there the night of the fires. It started with a someone smoking in the next building and the cinders caught in air hit the thatch roof of lobby. Yes, that was crazy but everything was handled appropriately. The staff was making sure all guests were okay. A few people I would like to mention are Miseal Vasquez. He was with security and took care of a cut I accidentally got. Also, Geoffrey Stevens, Brigette at members service, Mario, and the other Mr. Perez. They knew our names and made sure we were having a blast! The rooms were VERY clean, air conditioning was up to par, lagoon was clean, and it had a very outgoing and friendly staff. My only advice to the resort is about the food. It seemed like the same recipes were shared by all of the restaurants. Go with the steak! Overall, we had a wonderful time and I wish we were still there!
    Round Indicators
    andrewkin9 Toronto, Canada. 04/25/2018 Family

    “Fire 🔥”

    Trip was interrupted by a late night fire in the lobby, building 18 and by the pool. This incident rattled many guests. During the incident and and the day following the staff didn’t show to much sympathy for the late night/early morning chaos.
    Round Indicators
    Lovesbeach_9 Guadalajara, Mexico. 04/25/2018

    “Mexican Holy Week 2018”

    This hotel completely lived up to my expectations. The check in process probably took under 6 minutes and the receptionist was quite informative of the services at the hotel. We were given a room near the riverwalk area and across a patio from the gym and it was great since it was near the lobby and across the river from the main restaurants as well as being in a quiet area. I loved the overall jungle feel to the hotel and we saw the monkeys everyday and they were eager to entertain the guests early in the morning hours. The resort is quite big and thus you never realized how full it was since we could choose from some big pools, a small beach inlet, the pool with fish near the sea or the main beach area with a bar and a restaurant. That beach in particular was a lot of fun because you actually had some waves right at the inlet. As for the restaurants, everyone went out of their way to make you feel comfortable and our favorite was the Sonora for dining. Something we liked was that you didn't need a reservation for any of the restaurants. The disco was also fun and all the hotel had premium drinks so there wasn't a need to pay any extras. Another nice perk of the hotel is that it is right next door to the Xcaret park and you could connect through the beach area or through the riverwalk area. This help us go directly to the water activities before all the big groups started to arrive. It also allowed us to go back to the hotel, get something to eat, change and then return for the show. We really enjoyed this hotel and will definitely be back.
    Round Indicators
    dannybryan1977 Jersey, United Kingdom. 04/25/2018 Family

    “Service Levels”

    Whilst the hotel is lovely, there is room for improvement. The service levels and cleanliness in particular. The service levels on reception were not existent as they never pick up the phones. The rooms weren’t the cleanest and even when you raise issues and ask for additional items, this either gets ignored or it takes an age to have completed. Having said this, the service levels in the bars and at breakfast and lunch were second to none. I would like to personally priase William Wenceslao, Alfredo Tuz and Miguel Grimaldo for outstanding levels of service. The staff on reception should take note of these three and ask them to show them how levels of service should work.

    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Dear dannybryan1977, Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction.I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. We hope to have the pleasure to host you again. Regards.

    Round Indicators
    Noel N 04/24/2018 Friends getaway

    “Occidental Xcaret”

    First time to Mexico at Occidental Xcaret. Nice clean room, we stayed at bldg19. Food! Exquisite. Friendly professional always smiling employees. Antoniya Ruseva, she’s pretty. When it comes to emergency situations, you won’t be disappointed. Definitely, will be coming back.

    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Dear Noel N, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. ¡Wow! We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. We hope to have the pleasure to host you again. Regards.

    EVALUATION

    Round Indicators

    • april 25 2018
    • Friends getaway

    Kelly M

    “Wouldn’t have changed a thing”


    Hi! So we just got back from the Occidental yesterday. We got there the night of the fires. It started with a someone smoking in the next building and the cinders caught in air hit the thatch roof of lobby. Yes, that was crazy but everything was handled appropriately. The staff was making sure all guests were okay. A few people I would like to mention are Miseal Vasquez. He was with security and took care of a cut I accidentally got. Also, Geoffrey Stevens, Brigette at members service, Mario, and the other Mr. Perez. They knew our names and made sure we were having a blast! The rooms were VERY clean, air conditioning was up to par, lagoon was clean, and it had a very outgoing and friendly staff. My only advice to the resort is about the food. It seemed like the same recipes were shared by all of the restaurants. Go with the steak! Overall, we had a wonderful time and I wish we were still there!


    EVALUATION

    Round Indicators

    • april 25 2018
    • Toronto, Canada
    • Family

    andrewkin9

    “Fire 🔥”


    Trip was interrupted by a late night fire in the lobby, building 18 and by the pool. This incident rattled many guests. During the incident and and the day following the staff didn’t show to much sympathy for the late night/early morning chaos.


    EVALUATION

    Round Indicators

    • april 25 2018
    • Guadalajara, Mexico

    Lovesbeach_9

    “Mexican Holy Week 2018”


    This hotel completely lived up to my expectations. The check in process probably took under 6 minutes and the receptionist was quite informative of the services at the hotel. We were given a room near the riverwalk area and across a patio from the gym and it was great since it was near the lobby and across the river from the main restaurants as well as being in a quiet area. I loved the overall jungle feel to the hotel and we saw the monkeys everyday and they were eager to entertain the guests early in the morning hours. The resort is quite big and thus you never realized how full it was since we could choose from some big pools, a small beach inlet, the pool with fish near the sea or the main beach area with a bar and a restaurant. That beach in particular was a lot of fun because you actually had some waves right at the inlet. As for the restaurants, everyone went out of their way to make you feel comfortable and our favorite was the Sonora for dining. Something we liked was that you didn't need a reservation for any of the restaurants. The disco was also fun and all the hotel had premium drinks so there wasn't a need to pay any extras. Another nice perk of the hotel is that it is right next door to the Xcaret park and you could connect through the beach area or through the riverwalk area. This help us go directly to the water activities before all the big groups started to arrive. It also allowed us to go back to the hotel, get something to eat, change and then return for the show. We really enjoyed this hotel and will definitely be back.


    EVALUATION

    Round Indicators

    • april 25 2018
    • Jersey, United Kingdom
    • Family

    dannybryan1977

    “Service Levels”


    Whilst the hotel is lovely, there is room for improvement. The service levels and cleanliness in particular. The service levels on reception were not existent as they never pick up the phones. The rooms weren’t the cleanest and even when you raise issues and ask for additional items, this either gets ignored or it takes an age to have completed. Having said this, the service levels in the bars and at breakfast and lunch were second to none. I would like to personally priase William Wenceslao, Alfredo Tuz and Miguel Grimaldo for outstanding levels of service. The staff on reception should take note of these three and ask them to show them how levels of service should work.


    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Dear dannybryan1977, Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction.I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. We hope to have the pleasure to host you again. Regards.

    EVALUATION

    Round Indicators

    • april 24 2018
    • Friends getaway

    Noel N

    “Occidental Xcaret”


    First time to Mexico at Occidental Xcaret. Nice clean room, we stayed at bldg19. Food! Exquisite. Friendly professional always smiling employees. Antoniya Ruseva, she’s pretty. When it comes to emergency situations, you won’t be disappointed. Definitely, will be coming back.


    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Dear Noel N, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. ¡Wow! We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. We hope to have the pleasure to host you again. Regards.

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