Hotel Beach Views  Occidental Grand Xcaret Resort

Occidental at Xcaret Destination

Texto: 90234 Resort in Playa del Carmen that combines the best natural setting with diverse leisure activities including the Xcaret Park. Carretera Federal Chetumal | Puerto Juárez Km. 282 | 77710 Playa del Carmen | Solidaridad - Quintana Roo | México
+ 52 984 871 540 0 + 52 984 871 5406
Occidental at Xcaret Destination Texto: 90234 4 out of 5 based on 13262 ratings. 13262 user reviews.
Occidental at Xcaret Destination reviewed by chaseb189 on . All Inclusive Vacation A beautiful resort in a beautiful location. The stay exceeded my expectations - based on staying at different resorts in the same area. The food, service, and overall experience was top notch. We... Rating: 4
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Occidental at Xcaret Destination

Carretera Federal Chetumal   Puerto Juárez Km. 282   77710 Playa del Carmen   Solidaridad - Quintana Roo   México  


Points of Interest

39 mi  Cancun International Airport 

2 mi Playa del Carmen

41 km Xel-Há

Just a few steps away Xcaret Park

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental at Xcaret Destination

4.0/5 Round Indicators
| 13284 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

45% Complete

6028

Very good

31% Complete

4230

Average

12% Complete

1673

Poor

5% Complete

777

Very poor

4% Complete

576

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    Round Indicators
    Nancy G Bakersfield, California. 11/21/2017 Couples

    “Lovely Hotel but Service is very poor”

    This resort is very beautiful and located in a great location. The private beach is great and the entertainment is wonderful. However, the service and cleanliness of the rooms is absolutely terrible! Our room had a bug infestation, including in the bed, and when we told front desk about it, they said it was very common and that there wasnt anything they could do! The restaurant service is very poor as well! Food is good at some restaurants and terrible at others. But the service and wait time is just rediculous.
    Round Indicators
    edwardpZ3498DR Murrieta, California. 11/20/2017 Couples

    “Anniversary celebration”

    Great time friendly service would difinitley recommend and come back to this resort great location and it rain 2 of the day we were there but had plenty of palapas and bar service to enjoy the rain all around great time

    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Dear edwardpZ3498DR, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. We are absolutely delighted to read you felt warmly welcomed and that the hotel provided a personalized and friendly atmosphere. Your feedback is extremely important to us, we will share it with our team to encourage them to continue improving. I will be glad to share your kind comments with our Management; the recognition is the best recompense to the daily effort. It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations. Regards.

    Round Indicators
    marinojodeb Uniontown, Ohio. 11/20/2017 Couples

    “Week at Occidental Xcaret”

    Very much enjoyed our stay. Room was comfortable, spacious and clean. Grounds beautifully preserve nature. Excellent and friendly attention by service staff who genuinely seemed to enjoy conversation in our less-than-perfect Spanish. Pecially enjoyed ready access to Xcaret, a spectacular and entertaining eco-park.

    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Dear marinojodeb, Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We are absolutely delighted to read that you enjoyed your stay, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences for you at each visit. We will share your comments with all the team to encourage them to continue improving, and will take into great consideration your opinion. We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. We hope to have the pleasure to host you again. Regards.

    Round Indicators
    TorCrow Toronto, Canada. 11/20/2017 Couples

    “Great place to stay with minor hickups”

    Great hotel with great service next to great eco-park. The good things everybody says about the hotel is true. Things to consider: Not much of the beach property and after some rainy days the beach was covered by seaweed , staff did their best to clean it however looks like it was too much work to do it quickly, if you are somebody who is really interested in blue ocean and sandy beach think carefully. Moldy musty smell in the rooms probably a fact of life in this kind climate but could be overwhelming for some, the stuff will try to accommodate you however there is a chance another room will have the same smell. Looks like the staff is pushed to convince you to give a try to the Royal club option. In our opinion it is heavy handed tactics but even worse they want you to provide them the credit card details and personal information ( an ID document like a driver license) in advance even if you don't want to sign for the deal in the end.

    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Dear TorCrow, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staffs as we constantly strive to provide consistent quality of service to our guests.We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It is a real pleasure to know that you had a wonderful time, and you enjoyed the complex surroundings. It was and it always will be a pleasure to host you, do not hesitate to contact me if you have special requests for your next visit, I will be really pleased to help you. Regards.

    Round Indicators
    Carina F Toronto, Canada. 11/20/2017 Friends getaway

    “Great resort - beautiful grounds and friendly staff”

    This was a great resort that I visited with a friend for a relaxing week. From the time we arrived to when we left the service was fantastic. All staff were friendly, courteous and helpful. Shuttles around the grounds were available but we choose to walk everywhere which was very easy. Food was great in all the restaurants and buffet we visited. Some renovations were going on throughout the property but this did not disrupt us at any point during our stay. Would definitely recommend this resort to other and will be returning again!

    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Dear Carina F, We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We would like to thank you for taking the time to highlight our hotel features down to the detail. We are absolutely delighted to read that you enjoyed your stay, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences for you at each visit. We will share your comments with all the team to encourage them to continue improving, and will take into great consideration your opinion. We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. We hope to have the pleasure to host you again. Regards.

    EVALUATION

    Round Indicators

    • november 21 2017
    • Bakersfield, California
    • Couples

    Nancy G

    “Lovely Hotel but Service is very poor”


    This resort is very beautiful and located in a great location. The private beach is great and the entertainment is wonderful. However, the service and cleanliness of the rooms is absolutely terrible! Our room had a bug infestation, including in the bed, and when we told front desk about it, they said it was very common and that there wasnt anything they could do! The restaurant service is very poor as well! Food is good at some restaurants and terrible at others. But the service and wait time is just rediculous.


    EVALUATION

    Round Indicators

    • november 20 2017
    • Murrieta, California
    • Couples

    edwardpZ3498DR

    “Anniversary celebration”


    Great time friendly service would difinitley recommend and come back to this resort great location and it rain 2 of the day we were there but had plenty of palapas and bar service to enjoy the rain all around great time


    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Dear edwardpZ3498DR, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. We are absolutely delighted to read you felt warmly welcomed and that the hotel provided a personalized and friendly atmosphere. Your feedback is extremely important to us, we will share it with our team to encourage them to continue improving. I will be glad to share your kind comments with our Management; the recognition is the best recompense to the daily effort. It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations. Regards.

    EVALUATION

    Round Indicators

    • november 20 2017
    • Uniontown, Ohio
    • Couples

    marinojodeb

    “Week at Occidental Xcaret”


    Very much enjoyed our stay. Room was comfortable, spacious and clean. Grounds beautifully preserve nature. Excellent and friendly attention by service staff who genuinely seemed to enjoy conversation in our less-than-perfect Spanish. Pecially enjoyed ready access to Xcaret, a spectacular and entertaining eco-park.


    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Dear marinojodeb, Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We are absolutely delighted to read that you enjoyed your stay, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences for you at each visit. We will share your comments with all the team to encourage them to continue improving, and will take into great consideration your opinion. We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. We hope to have the pleasure to host you again. Regards.

    EVALUATION

    Round Indicators

    • november 20 2017
    • Toronto, Canada
    • Couples

    TorCrow

    “Great place to stay with minor hickups”


    Great hotel with great service next to great eco-park. The good things everybody says about the hotel is true. Things to consider: Not much of the beach property and after some rainy days the beach was covered by seaweed , staff did their best to clean it however looks like it was too much work to do it quickly, if you are somebody who is really interested in blue ocean and sandy beach think carefully. Moldy musty smell in the rooms probably a fact of life in this kind climate but could be overwhelming for some, the stuff will try to accommodate you however there is a chance another room will have the same smell. Looks like the staff is pushed to convince you to give a try to the Royal club option. In our opinion it is heavy handed tactics but even worse they want you to provide them the credit card details and personal information ( an ID document like a driver license) in advance even if you don't want to sign for the deal in the end.


    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Dear TorCrow, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staffs as we constantly strive to provide consistent quality of service to our guests.We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It is a real pleasure to know that you had a wonderful time, and you enjoyed the complex surroundings. It was and it always will be a pleasure to host you, do not hesitate to contact me if you have special requests for your next visit, I will be really pleased to help you. Regards.

    EVALUATION

    Round Indicators

    • november 20 2017
    • Toronto, Canada
    • Friends getaway

    Carina F

    “Great resort - beautiful grounds and friendly staff”


    This was a great resort that I visited with a friend for a relaxing week. From the time we arrived to when we left the service was fantastic. All staff were friendly, courteous and helpful. Shuttles around the grounds were available but we choose to walk everywhere which was very easy. Food was great in all the restaurants and buffet we visited. Some renovations were going on throughout the property but this did not disrupt us at any point during our stay. Would definitely recommend this resort to other and will be returning again!


    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Dear Carina F, We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We would like to thank you for taking the time to highlight our hotel features down to the detail. We are absolutely delighted to read that you enjoyed your stay, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences for you at each visit. We will share your comments with all the team to encourage them to continue improving, and will take into great consideration your opinion. We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. We hope to have the pleasure to host you again. Regards.

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