Vistas de la playa y del hotel  Occidental Grand Xcaret Resort

Occidental at Xcaret Destination

Texto: 90234 Resort in Playa del Carmen that combines the best natural setting with diverse leisure activities including the Xcaret Park. Carretera Federal Chetumal | Puerto Juárez Km. 282 | 77710 Playa del Carmen | Solidaridad - Quintana Roo | México
+ 52 984 871 540 0 + 52 984 871 5406
Occidental at Xcaret Destination Texto: 90234 4 out of 5 based on 11660 ratings. 11660 user reviews.
Occidental at Xcaret Destination reviewed by Steven L on . An Amazing Resort with Amazing People We had an amazing stay at this resort. The first thing I need to tell you is not to believe the bad reviews you might read here on this resort. They are not only wrong but seem to be written by... Rating: 5
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Occidental at Xcaret Destination

Carretera Federal Chetumal   Puerto Juárez Km. 282   77710 Playa del Carmen   Solidaridad - Quintana Roo   México  


Points of Interest

39 mi  Cancun International Airport 

2 mi Playa del Carmen

41 km Xel-Há

Just a few steps away Xcaret Park

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental at Xcaret Destination

4.0/5 Round Indicators
| 11786 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

44% Complete

5192

Very good

32% Complete

3849

Average

12% Complete

1514

Poor

5% Complete

705

Very poor

4% Complete

526

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    Round Indicators
    Brady_ADV Johnston, Rhode Island. 05/23/2017 Family

    “Awesome hotel, great time with family!”

    Just got back from our trip. We had a great time! Long walk to the beach, rooms and pools but totally worth it - place is picturesque! Restaurants were ok, Sonora was the best. What had me a bit upset was that the café in the lobby is not included with the "all-inclusive" services - and they don't accept USD, pesos only. Make sure to bring small bills with you ($1, $5, $10 USD) - no one will break a $20 for you. I highly recommend the SPA, went twice with the wife. Ocean Photography was great, pictures taken with German came out amazing! Be aware if purchasing anything in the theatre, they will charge you a "import tax" if using credit card - somewhere between 17-20% extra! If I had to give it a bad review I would have to say the smoking that's allowed in the resort, you'd figure smoking would not be allowed as its considered a "Ecological" Resort but no, the smell of smoke everywhere (besides the rooms).If booking through any online website, be aware if you are choosing either a king or double bed, these are just requests and they are not obligated to get you a king or double bed. They will give you whatever is available. There is no ocean view. There are rooms closer to the ocean, but they are for the vacation club members only.
    Round Indicators
    Josemadrigal23 Fremont, California. 05/23/2017 Family

    “Excellent”

    Our third time here, we love the Hotel and the service, make you feel at Home. And Food is awesome!!! Definitely one of the best Occidental Hotel. I personally like the variety at the bars, they have better selection of drinks.
    Round Indicators
    paintedpromise Cambridge, Canada. 05/23/2017 Friends getaway

    “Brilliant vacation!”

    My friend and I went on a last minute 'girls trip' and had an amazing trip at this hotel. The food and service was fantastic and all staff were friendly and accommodating. The only disappointment was no actual beach front; however, the man made beach area was adequate and the pools were beautiful. The dive staff were excellent and we enjoyed 3 days of diving booked through the hotel. Our room was very nice, not extravagant, but clean and nice. Looking forward to re-visiting with my daughter for another 'girls' vacation!
    Round Indicators
    719darryla Hardwick, Vermont. 05/23/2017 Couples

    “We booked with cheap Caribbean”

    I loved the place , I will return ASAP! Best vacation I've ever had, All the staff were so kind. Our room was amazing and the food was wonderful, I loved all the option's! I had a wonderful experience.
    Round Indicators
    jan g 05/23/2017 Friends getaway

    “Girls retreat”

    The staff was great. A lot of walking . Can nEver find a golf cart. Specialty food great! Beach is small. Lagoon is interesting. Good entertainment. Front desk very accommodating . Short taxi ride to town . Excursions available.

    EVALUATION

    Round Indicators

    • may 23 2017
    • Johnston, Rhode Island
    • Family

    Brady_ADV

    “Awesome hotel, great time with family!”


    Just got back from our trip. We had a great time! Long walk to the beach, rooms and pools but totally worth it - place is picturesque! Restaurants were ok, Sonora was the best. What had me a bit upset was that the café in the lobby is not included with the "all-inclusive" services - and they don't accept USD, pesos only. Make sure to bring small bills with you ($1, $5, $10 USD) - no one will break a $20 for you. I highly recommend the SPA, went twice with the wife. Ocean Photography was great, pictures taken with German came out amazing! Be aware if purchasing anything in the theatre, they will charge you a "import tax" if using credit card - somewhere between 17-20% extra! If I had to give it a bad review I would have to say the smoking that's allowed in the resort, you'd figure smoking would not be allowed as its considered a "Ecological" Resort but no, the smell of smoke everywhere (besides the rooms).If booking through any online website, be aware if you are choosing either a king or double bed, these are just requests and they are not obligated to get you a king or double bed. They will give you whatever is available. There is no ocean view. There are rooms closer to the ocean, but they are for the vacation club members only.


    EVALUATION

    Round Indicators

    • may 23 2017
    • Fremont, California
    • Family

    Josemadrigal23

    “Excellent”


    Our third time here, we love the Hotel and the service, make you feel at Home. And Food is awesome!!! Definitely one of the best Occidental Hotel. I personally like the variety at the bars, they have better selection of drinks.


    EVALUATION

    Round Indicators

    • may 23 2017
    • Cambridge, Canada
    • Friends getaway

    paintedpromise

    “Brilliant vacation!”


    My friend and I went on a last minute 'girls trip' and had an amazing trip at this hotel. The food and service was fantastic and all staff were friendly and accommodating. The only disappointment was no actual beach front; however, the man made beach area was adequate and the pools were beautiful. The dive staff were excellent and we enjoyed 3 days of diving booked through the hotel. Our room was very nice, not extravagant, but clean and nice. Looking forward to re-visiting with my daughter for another 'girls' vacation!


    EVALUATION

    Round Indicators

    • may 23 2017
    • Hardwick, Vermont
    • Couples

    719darryla

    “We booked with cheap Caribbean”


    I loved the place , I will return ASAP! Best vacation I've ever had, All the staff were so kind. Our room was amazing and the food was wonderful, I loved all the option's! I had a wonderful experience.


    EVALUATION

    Round Indicators

    • may 23 2017
    • Friends getaway

    jan g

    “Girls retreat”


    The staff was great. A lot of walking . Can nEver find a golf cart. Specialty food great! Beach is small. Lagoon is interesting. Good entertainment. Front desk very accommodating . Short taxi ride to town . Excursions available.


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