Hotel Beach Views  Occidental Grand Xcaret Resort

Occidental at Xcaret Destination

Texto: 90234 Resort in Playa del Carmen that combines the best natural setting with diverse leisure activities including the Xcaret Park. Carretera Federal Chetumal | Puerto Juárez Km. 282 | 77710 Playa del Carmen | Solidaridad - Quintana Roo | México
+ 52 984 871 540 0 + 52 984 871 5406
Occidental at Xcaret Destination Texto: 90234 4 out of 5 based on 12249 ratings. 12249 user reviews.
Occidental at Xcaret Destination reviewed by 3dunjab on . Vacation Very humid. Very big resort! A lots of walk. Wi-fi is very bad. Food and staffing- great. Love the beach! Shopping could improve. It is big resort but has only couple stores. I love it, this is only... Rating: 5
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Occidental at Xcaret Destination

Carretera Federal Chetumal   Puerto Juárez Km. 282   77710 Playa del Carmen   Solidaridad - Quintana Roo   México  


Points of Interest

39 mi  Cancun International Airport 

2 mi Playa del Carmen

41 km Xel-Há

Just a few steps away Xcaret Park

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental at Xcaret Destination

4.0/5 Round Indicators
| 12312 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

44% Complete

5504

Very good

32% Complete

3975

Average

12% Complete

1567

Poor

5% Complete

723

Very poor

4% Complete

543

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    Round Indicators
    Susan G 07/19/2017 Family

    “2 weeks chilling in the tropics”

    We loved this extensive Mayan resort, including access to Xcaret park. Lots, or nothing, to do were equally catered for, with plenty of options for all, on places to eat, drink, swim, sunbathe, walk or just sit and nature watch. My 8 year old daughter particularly enjoyed the kids club, which she went to every day.. and took part in events every evening, from games to karaoke. All the ladies were great with her, and this made not only her holiday, but also mum and dad got a break too! She made them this special thank you on her last day!
    Round Indicators
    pjewell1117 Cameron, Wisconsin. 07/19/2017 Couples

    “Amazing!!”

    We decided to take our first real vacation and picked this place. And I would pick it a million times over. Definitely kid friendly, the price was well over expectation for what we received. The room was wonderful, the maid service was awesome. Food was to die for no matter what time you were ready to eat. The swim up bar was a loud but awesome place for us drinkers. All the bartenders, staff etc. we're exceptional. There was so much to do at the resort that we only left once to go on a tour. Everything was all inclusive which is a must, the weather was a little hot but nothing we couldn't handle. It only rained once on our whole vacation and even when it did we were never bored. We will be returning and this time with our children!
    Round Indicators
    Steve D Nailsea. 07/19/2017 Friends getaway

    “Steve Durston”

    I had a wonderful 2 weeks in this complex. Myself and a friend and his family. Its handy for various trips if you want to explore or just stay in the complex. Xcarat park is a must. The rooms were clean and well maintained. We were in block 21. The food was good and the different restaurants meant that you had loads of choice. The only negative about this hotel is the WIFI. This is just complete rubbish. Having said that I would go back.
    Round Indicators
    jshults1 Tunnel Hill, Georgia. 07/18/2017 Couples

    “Beautiful Resort”

    We had a wonderful time during our 20th anniversary. The only problem was after all of the travel to get to the resort, we were to be taken to our room by an escort, but the escort stopped at a small booth and wanted to immediately start in on a vacation club. We were tired from the travel and only wanted to go to our room. Also, our room had been changed to two double beds instead of a king suite. However, we were placed in building 14, very quiet on that side of the resort near a very large pool that wasn't that occupied compared to the other area. The foot at Le Buffet was amazing! The omelets at breakfast were wonderful. The honey was jungle honey and the best I've ever had. The coffee was great and fresh squeezed orange juice was great. We tried El Pescador for supper and dressed up, but really, Le Buffet still had them beat! There are so many options and chefs will prepare your food on the spot (pasta, stir fry, fish, etc.) The grounds are beautiful and exploring around the place is great, including seeing the Mayan Ruins. You can go to any bar and ask for bottled water, (bring your Yeti bottle to keep it cool or another brand). And you can make notes for your housekeeper to leave extra water in your fridge. Besides the persistence on the Vacation club, we loved the place.

    OccidentalatXcaret, Claudia Uscanga Hondal. Social Media & Customer Care Coordinator. at Occidental at Xcaret Destination, responded to this review
     Dear jshults1, We are really glad to hear that you enjoyed your holiday very much and we will like to thank you to share your experience with us. We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations. Regards.

    Round Indicators
    F7413EVmelissar New York City, New York. 07/18/2017 Family

    “Family vacation”

    We all had a great time. The staff was very friendly and helpful, the hotel was lovely, and there were lots of creatures to see (iguanas, coitas, monkeys, fish, birds). Would go back again! The entertainers were great and worked so hard!

    OccidentalatXcaret, Claudia Uscanga Hondal. Social Media & Customer Care Coordinator. at Occidental at Xcaret Destination, responded to this review
     Dear F7413EVmelissar, Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We truly appreciate your sincere and constructive comments and we are very pleased to know you had a delightful stay with us and that we were able to fullfill all your expectations. We strive in having a great ambience to satisfy all of our guest needs, so we are very pleased to read you enjoyed your stay with us. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    EVALUATION

    Round Indicators

    • july 19 2017
    • Family

    Susan G

    “2 weeks chilling in the tropics”


    We loved this extensive Mayan resort, including access to Xcaret park. Lots, or nothing, to do were equally catered for, with plenty of options for all, on places to eat, drink, swim, sunbathe, walk or just sit and nature watch. My 8 year old daughter particularly enjoyed the kids club, which she went to every day.. and took part in events every evening, from games to karaoke. All the ladies were great with her, and this made not only her holiday, but also mum and dad got a break too! She made them this special thank you on her last day!


    EVALUATION

    Round Indicators

    • july 19 2017
    • Cameron, Wisconsin
    • Couples

    pjewell1117

    “Amazing!!”


    We decided to take our first real vacation and picked this place. And I would pick it a million times over. Definitely kid friendly, the price was well over expectation for what we received. The room was wonderful, the maid service was awesome. Food was to die for no matter what time you were ready to eat. The swim up bar was a loud but awesome place for us drinkers. All the bartenders, staff etc. we're exceptional. There was so much to do at the resort that we only left once to go on a tour. Everything was all inclusive which is a must, the weather was a little hot but nothing we couldn't handle. It only rained once on our whole vacation and even when it did we were never bored. We will be returning and this time with our children!


    EVALUATION

    Round Indicators

    • july 19 2017
    • Nailsea
    • Friends getaway

    Steve D

    “Steve Durston”


    I had a wonderful 2 weeks in this complex. Myself and a friend and his family. Its handy for various trips if you want to explore or just stay in the complex. Xcarat park is a must. The rooms were clean and well maintained. We were in block 21. The food was good and the different restaurants meant that you had loads of choice. The only negative about this hotel is the WIFI. This is just complete rubbish. Having said that I would go back.


    EVALUATION

    Round Indicators

    • july 18 2017
    • Tunnel Hill, Georgia
    • Couples

    jshults1

    “Beautiful Resort”


    We had a wonderful time during our 20th anniversary. The only problem was after all of the travel to get to the resort, we were to be taken to our room by an escort, but the escort stopped at a small booth and wanted to immediately start in on a vacation club. We were tired from the travel and only wanted to go to our room. Also, our room had been changed to two double beds instead of a king suite. However, we were placed in building 14, very quiet on that side of the resort near a very large pool that wasn't that occupied compared to the other area. The foot at Le Buffet was amazing! The omelets at breakfast were wonderful. The honey was jungle honey and the best I've ever had. The coffee was great and fresh squeezed orange juice was great. We tried El Pescador for supper and dressed up, but really, Le Buffet still had them beat! There are so many options and chefs will prepare your food on the spot (pasta, stir fry, fish, etc.) The grounds are beautiful and exploring around the place is great, including seeing the Mayan Ruins. You can go to any bar and ask for bottled water, (bring your Yeti bottle to keep it cool or another brand). And you can make notes for your housekeeper to leave extra water in your fridge. Besides the persistence on the Vacation club, we loved the place.


    OccidentalatXcaret, Claudia Uscanga Hondal. Social Media & Customer Care Coordinator. at Occidental at Xcaret Destination, responded to this review
    Dear jshults1, We are really glad to hear that you enjoyed your holiday very much and we will like to thank you to share your experience with us. We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations. Regards.

    EVALUATION

    Round Indicators

    • july 18 2017
    • New York City, New York
    • Family

    F7413EVmelissar

    “Family vacation”


    We all had a great time. The staff was very friendly and helpful, the hotel was lovely, and there were lots of creatures to see (iguanas, coitas, monkeys, fish, birds). Would go back again! The entertainers were great and worked so hard!


    OccidentalatXcaret, Claudia Uscanga Hondal. Social Media & Customer Care Coordinator. at Occidental at Xcaret Destination, responded to this review
    Dear F7413EVmelissar, Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We truly appreciate your sincere and constructive comments and we are very pleased to know you had a delightful stay with us and that we were able to fullfill all your expectations. We strive in having a great ambience to satisfy all of our guest needs, so we are very pleased to read you enjoyed your stay with us. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

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