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Hotel Master Suite  Occidental Grand Nuevo Vallarta Resort

Royal Level at Occidental Nuevo Vallarta

Texto: 34383 Exclusive hotel that offers the best VIP service and water sports on the coast of the Riviera Nayarit. Paseo de Los Cocoteros 18 Villa 8 | Fracc. Náutico Turístico | 63732 Nuevo Vallarta |Nayarit |
(322) 226 9800 -
Royal Level at Occidental Nuevo Vallarta Texto: 34383 4 out of 5 based on 2489 ratings. 2489 user reviews.
Royal Level at Occidental Nuevo Vallarta reviewed by Sherri H on . Had a great time! We booked this trip several months ago and wasn't sure what the resort wood be like. But, were pleasantly surprised at how clean everything was to begin with, the rooms, pools and public washrooms by... Rating: 4
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Royal Level at Occidental Nuevo Vallarta

Paseo de Los Cocoteros 18 Villa 8   Fracc. Náutico Turístico   63732 Nuevo Vallarta   Nayarit    


Points of Interest

7 mi Gustavo Díaz Ordaz International Airport

109 yards Beach

Guest reviews.

There is no better expert than a traveller.

Royal Level at Occidental Nuevo Vallarta

4.0/5 Round Indicators
| 2520 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

48% Complete

1215

Very good

33% Complete

854

Average

10% Complete

276

Poor

4% Complete

102

Very poor

2% Complete

73

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    Round Indicators
    Aileen G North Vancouver, Canada. 01/20/2017 Family

    “5 Star Staff, 3 star otherwise”

    We visited from Christmas Eve to January 4th. I booked 4 rooms for the extended family, there were 9 of us including a baby and 2 teens. I had arranged to have a crib in the room for the baby. We arrived in 2 groups and both had issues with the rooms. When we arrived our 'deluxe ocean view room' smelled very musty and wasn't any better than the other room that was cheaper. The room for the baby didn't have a crib and didn't have room for one. We decided to upgrade both these rooms to suites on the royal level along with the royal level amenities. The suites were nice but no balconies. When the other group arrived one room didn't have 2 double beds but 1 king. They added a cot. The lady who helped us get organized and checked in, Rocacio (sp?) was great and helped us a few times during the stay. The first club was a very nice perk. We enjoyed the staff in the bar on the royal level - Ricky is a great bartender and the concierges were very friendly and helpful. Since we had some people in regular rooms we didn't use the royal pool but we did enjoy the cabanas on the beach. We also had the experience several times having them say restaurants were full or could only take 2 people but then they were mostly empty. I didn't understand that. The beach is great. We like to boogie board and brought our own. We were glad we did since they didn't have many at the activities desk. The yoga in the morning was nice and the games in the pool were fun for the young people. The Mexican restaurant was the best. We found the food in the buffet a little too much of the same and the food overall was very salty. We learned to ask them not to salt things. The staff in the buffet were all very good – happy to find a table for a big group when we wanted it. I think this is a nice resort that is in a transition with ownership and hopefully when they settle down it will be better. Since the staff are so great I hope they work hard to keep them.
    Round Indicators
    Christine M Lloydminster, Alberta, Canada. 01/19/2017 Couples

    “Great resort”

    We stayed at this hotel at the end of November to December 2, 2016. We had three couples and one single adult group. Lobby and check in was good. One couple did not get the right room but was quickly remedied. Nice intimate resort and was easy to book suppers at the a la carte restaurants. We had a King room and it was nicely laid out, a little on the smaller side but good for the two of us. We had an ocean view and could open the window but no balcony. That was the one thing we missed. At this time of the year had no problem getting lawn chairs and loved all the room on the beach under palm trees. Unusual on the beach itself which made it feel special. This hotel was nicely located close to the plaza strip mall if you were so inclined. Love how far you can walk on the beach. Staff was friendly and catered to whatever we wanted. We had the best waitress who kept us well hydrated Angeles Montalou - she was absolute best. We also were able to have Nikolas be our personal shopper on the beach. Will stay here again.
    Round Indicators
    dliepins British Columbia, Canada. 01/19/2017 Family

    “Children age 2 pay almost the same as adults!”

    I just booked this resort for the second time. The first time was only adults and we had a great time. However this time I am bringing my 2 yr old grandson. Much to me surprise upon receiving my email confirmation I discovered my 2 yr old grandson cost $1104.03 and the adults paid $1575 per person. Not much of a difference in cost? I suggest if your looking for a family oriented all-inclusive resort you do your homework. There are many in the same area that offer children stay for free under 5 yr of age you would pay full pop on airfare. Thank
    Round Indicators
    David P 01/18/2017 Couples

    “Fantastic holiday”

    Just returned from Nuevo Vallarta Mexico occidental resort Jan 13th.. What a fantastic resort... The hospitality was by far the best we have yet to experience... We upgraded our package to the Royal club which for the money was well worth it... This upgrade gets you access to the adult pool where the most outstanding bar keep works.. Augusto.his service was impeccable. The upgrade gets you imperial rooms king bed stocked bar fridge,wifi anywhere on the resort.. Royal club restaurant access any time .. and more.. This is a clean well maintained resort. Beach and ocean superb weather superb... The hotel staff goes out of there way to make your stay a memorable one .. check in was quick and painless... We witnessed a wedding on the property very well done !!! We would recommend this resort to all family and friends as they would not be disappointed.. Thank you to all the staff at occidental resort especially Agusto David in the buffet area the list goes on .. From Dave and Kathy from toronto Canada See you nxt year !!!

    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
     Dear David P, We greatly appreciate the time you spent to share your recent holiday experience at Occidental and we thank you for your kind recommendation. We also would like to thank you for pointing out the good value for money of our Royal Level as we always strive to ensure the best pricing for our guests. We are also thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Sincerely, Rodolfo Pacheco General Manager

    Round Indicators
    stefframs Los Angeles, California. 01/16/2017 Family

    “Beautiful resort. Incredible staff!”

    My family and I stayed at the resort over New Year's week. The resort was beautiful! The staff goes above and beyond to make your stay special. There were 16 of us age 5 thru 85. We were there for our wedding. Luciana planned everything and she did an incredible job. It was our dream wedding. Geraldo de Dios was such an attentive bartender at the first pool and our drinks were always served fast. Guadalupe and Salazar in the buffet always went out of their way to accommodate our big group. They even had the chef cook us up the fish we caught that day and it was delicious. The gentleman who ran the nightly shows and daily activities was also amazing!! The kids were always entertained. We will be back!

    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
     Dear stefframs, First of all, we want to congratulate you on your wedding and we thank you for choosing our Occidental for such a special occasion. We take a lot of pleasure in making each of our guests' visits fantastic, especially when it comes to special occasions. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely, Rodolfo Pacheco General Manager

    EVALUATION

    Round Indicators

    • january 20 2017
    • North Vancouver, Canada
    • Family

    Aileen G

    “5 Star Staff, 3 star otherwise”


    We visited from Christmas Eve to January 4th. I booked 4 rooms for the extended family, there were 9 of us including a baby and 2 teens. I had arranged to have a crib in the room for the baby. We arrived in 2 groups and both had issues with the rooms. When we arrived our 'deluxe ocean view room' smelled very musty and wasn't any better than the other room that was cheaper. The room for the baby didn't have a crib and didn't have room for one. We decided to upgrade both these rooms to suites on the royal level along with the royal level amenities. The suites were nice but no balconies. When the other group arrived one room didn't have 2 double beds but 1 king. They added a cot. The lady who helped us get organized and checked in, Rocacio (sp?) was great and helped us a few times during the stay. The first club was a very nice perk. We enjoyed the staff in the bar on the royal level - Ricky is a great bartender and the concierges were very friendly and helpful. Since we had some people in regular rooms we didn't use the royal pool but we did enjoy the cabanas on the beach. We also had the experience several times having them say restaurants were full or could only take 2 people but then they were mostly empty. I didn't understand that. The beach is great. We like to boogie board and brought our own. We were glad we did since they didn't have many at the activities desk. The yoga in the morning was nice and the games in the pool were fun for the young people. The Mexican restaurant was the best. We found the food in the buffet a little too much of the same and the food overall was very salty. We learned to ask them not to salt things. The staff in the buffet were all very good – happy to find a table for a big group when we wanted it. I think this is a nice resort that is in a transition with ownership and hopefully when they settle down it will be better. Since the staff are so great I hope they work hard to keep them.


    EVALUATION

    Round Indicators

    • january 19 2017
    • Lloydminster, Alberta, Canada
    • Couples

    Christine M

    “Great resort”


    We stayed at this hotel at the end of November to December 2, 2016. We had three couples and one single adult group. Lobby and check in was good. One couple did not get the right room but was quickly remedied. Nice intimate resort and was easy to book suppers at the a la carte restaurants. We had a King room and it was nicely laid out, a little on the smaller side but good for the two of us. We had an ocean view and could open the window but no balcony. That was the one thing we missed. At this time of the year had no problem getting lawn chairs and loved all the room on the beach under palm trees. Unusual on the beach itself which made it feel special. This hotel was nicely located close to the plaza strip mall if you were so inclined. Love how far you can walk on the beach. Staff was friendly and catered to whatever we wanted. We had the best waitress who kept us well hydrated Angeles Montalou - she was absolute best. We also were able to have Nikolas be our personal shopper on the beach. Will stay here again.


    EVALUATION

    Round Indicators

    • january 19 2017
    • British Columbia, Canada
    • Family

    dliepins

    “Children age 2 pay almost the same as adults!”


    I just booked this resort for the second time. The first time was only adults and we had a great time. However this time I am bringing my 2 yr old grandson. Much to me surprise upon receiving my email confirmation I discovered my 2 yr old grandson cost $1104.03 and the adults paid $1575 per person. Not much of a difference in cost? I suggest if your looking for a family oriented all-inclusive resort you do your homework. There are many in the same area that offer children stay for free under 5 yr of age you would pay full pop on airfare. Thank


    EVALUATION

    Round Indicators

    • january 18 2017
    • Couples

    David P

    “Fantastic holiday”


    Just returned from Nuevo Vallarta Mexico occidental resort Jan 13th.. What a fantastic resort... The hospitality was by far the best we have yet to experience... We upgraded our package to the Royal club which for the money was well worth it... This upgrade gets you access to the adult pool where the most outstanding bar keep works.. Augusto.his service was impeccable. The upgrade gets you imperial rooms king bed stocked bar fridge,wifi anywhere on the resort.. Royal club restaurant access any time .. and more.. This is a clean well maintained resort. Beach and ocean superb weather superb... The hotel staff goes out of there way to make your stay a memorable one .. check in was quick and painless... We witnessed a wedding on the property very well done !!! We would recommend this resort to all family and friends as they would not be disappointed.. Thank you to all the staff at occidental resort especially Agusto David in the buffet area the list goes on .. From Dave and Kathy from toronto Canada See you nxt year !!!


    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
    Dear David P, We greatly appreciate the time you spent to share your recent holiday experience at Occidental and we thank you for your kind recommendation. We also would like to thank you for pointing out the good value for money of our Royal Level as we always strive to ensure the best pricing for our guests. We are also thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Sincerely, Rodolfo Pacheco General Manager

    EVALUATION

    Round Indicators

    • january 16 2017
    • Los Angeles, California
    • Family

    stefframs

    “Beautiful resort. Incredible staff!”


    My family and I stayed at the resort over New Year's week. The resort was beautiful! The staff goes above and beyond to make your stay special. There were 16 of us age 5 thru 85. We were there for our wedding. Luciana planned everything and she did an incredible job. It was our dream wedding. Geraldo de Dios was such an attentive bartender at the first pool and our drinks were always served fast. Guadalupe and Salazar in the buffet always went out of their way to accommodate our big group. They even had the chef cook us up the fish we caught that day and it was delicious. The gentleman who ran the nightly shows and daily activities was also amazing!! The kids were always entertained. We will be back!


    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
    Dear stefframs, First of all, we want to congratulate you on your wedding and we thank you for choosing our Occidental for such a special occasion. We take a lot of pleasure in making each of our guests' visits fantastic, especially when it comes to special occasions. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely, Rodolfo Pacheco General Manager

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