Habitación del hotel Occidental Nuevo Vallarta Resort

Royal Level at Occidental Nuevo Vallarta

Texto: 34379 Exclusive hotel that offers the best VIP service and water sports on the coast of the Riviera Nayarit. Paseo de Los Cocoteros 18 Villa 8 | Fracc. Náutico Turístico | 63732 Nuevo Vallarta |Nayarit |
(322) 226 9800 -
Royal Level at Occidental Nuevo Vallarta Texto: 34379 4 out of 5 based on 3281 ratings. 3281 user reviews.
Royal Level at Occidental Nuevo Vallarta reviewed by D7847AIjulieb on . Great trip! Friendly staff, great services. Had a very good experience on our first time there. Our first time at an all inclusive. Resort is a comfortable size, with all immenidies. Would definately go back... Rating: 5
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Royal Level at Occidental Nuevo Vallarta

Paseo de Los Cocoteros 18 Villa 8   Fracc. Náutico Turístico   63732 Nuevo Vallarta   Nayarit    


Points of Interest

7 mi Gustavo Díaz Ordaz International Airport

109 yards Beach

Guest reviews.

There is no better expert than a traveller.

Royal Level at Occidental Nuevo Vallarta

4.0/5 Round Indicators
| 3571 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

50% Complete

1809

Very good

32% Complete

1156

Average

10% Complete

359

Poor

3% Complete

142

Very poor

2% Complete

105

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    Round Indicators
    Mitter71 Kitchener, Canada. 02/16/2018 Couples

    “Great Customer Service, 3.5 Stars”

    We stayed at the Occidental for only two nights (Two Couples) prior to going to Sayulita. The property itself was clean and the service from restaurants to the pool was excellent. We found it very odd that there are no rooms with a balcony as this property is ocean front. The windows had no means of opening and it felt like any room we would stay at in a basic hotel in Canada. There are three a la cart restaurants (Italian, Asian and Mexican) . All were good but not great. We agreed that staying more than 4 or 5 nights might be too long and get repetitive. We would like to thank the hard working staff that greeted us from the time we arrived to the day we left.
    Round Indicators
    JuanVan North Vancouver, Canada. 02/15/2018 Couples

    “Great place to relax”

    Our second time here. This is a smaller sized resort (170 rooms) which we would to be a nice size as one does not have far to travel from your room to restaurants to beach to bar etc. Kudos to Carlos, the lobby bartender, who was there from 5 years ago, who makes everyone feel welcome. Also to Fernando in the buffet.

    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
     Dear JuanVan Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Sincerely Rodolfo Pacheco General Manager

    Round Indicators
    Cyndy W Fairchild Wi. 02/15/2018 Couples

    “Used to be a fun hotel but now attempting a patina of pseudo sophistication”

    We have stayed there numerous and we always were able to have a good time and meet new friends however due to lack of bar space it seems the hotel forgot to have fun. too bad as it is a nice small hotel and you should be able to meet fellow vacationers

    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
     Dear Cyndy We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely Rodolfo Pacheco General Manager

    Round Indicators
    Jan S Terrace, British Columbia, Canada. 02/14/2018 Couples

    “Small resort”

    Traveled in a group of 5 couples all middle age and this resort was very nice in general. The buffet was good but very under staffed. The staff should be trained better for dealing with more than one person at a time. Staff are pleasant but overall over worked due to under staffing. Hotel is clean and generalling well kept. Lounge area needs new furniture, more tables and chairs, the few they have are broken down or do not have enough cushions for the extra large couches. 2 friends took bke tour offered and were sore for days due to the poor, poor condition of the bkes. This resort is best for older couples although a few young families seemed fiine with limited resources. Did see a couple of. Weddings nicely set up, but this resort doesn’t easily accommodate large groups for meals in al a cart restaurants. Our grroup had to sit apart often. The pools are kept clean and beach is lovely. Evening snows are decent. If in the area I highly recommend the “Rythm of the nights” Show, Lovely evening.

    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
     Dear Jan Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental hotel and are delighted to read that we were able to match your holiday expectations. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely Rodolfo Pacheco General Manager

    Round Indicators
    sookerpnrn 02/13/2018 Family

    “Occidental”

    My experience started very poorly as when I arrived I was told they did not have a room for me. After 2 hours they found one but it was quite unsettling during that time wondering what the outcome would be.

    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
     Dear sookerpnrn We would like to thank you for sharing your review following your recent visit with us and we apologize for the inconvenient you had at the beginning of your stay and we want to add that you comment help us to see areas of opportunity for improvement for the future service to our guests and that this does not happen again. Once again thank you for sharing your experience and we look forward to serve you again in a near future Sincerely Rodolfo Pacheco General Manager

    EVALUATION

    Round Indicators

    • february 16 2018
    • Kitchener, Canada
    • Couples

    Mitter71

    “Great Customer Service, 3.5 Stars”


    We stayed at the Occidental for only two nights (Two Couples) prior to going to Sayulita. The property itself was clean and the service from restaurants to the pool was excellent. We found it very odd that there are no rooms with a balcony as this property is ocean front. The windows had no means of opening and it felt like any room we would stay at in a basic hotel in Canada. There are three a la cart restaurants (Italian, Asian and Mexican) . All were good but not great. We agreed that staying more than 4 or 5 nights might be too long and get repetitive. We would like to thank the hard working staff that greeted us from the time we arrived to the day we left.


    EVALUATION

    Round Indicators

    • february 15 2018
    • North Vancouver, Canada
    • Couples

    JuanVan

    “Great place to relax”


    Our second time here. This is a smaller sized resort (170 rooms) which we would to be a nice size as one does not have far to travel from your room to restaurants to beach to bar etc. Kudos to Carlos, the lobby bartender, who was there from 5 years ago, who makes everyone feel welcome. Also to Fernando in the buffet.


    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
    Dear JuanVan Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Sincerely Rodolfo Pacheco General Manager

    EVALUATION

    Round Indicators

    • february 15 2018
    • Fairchild Wi
    • Couples

    Cyndy W

    “Used to be a fun hotel but now attempting a patina of pseudo sophistication”


    We have stayed there numerous and we always were able to have a good time and meet new friends however due to lack of bar space it seems the hotel forgot to have fun. too bad as it is a nice small hotel and you should be able to meet fellow vacationers


    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
    Dear Cyndy We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely Rodolfo Pacheco General Manager

    EVALUATION

    Round Indicators

    • february 14 2018
    • Terrace, British Columbia, Canada
    • Couples

    Jan S

    “Small resort”


    Traveled in a group of 5 couples all middle age and this resort was very nice in general. The buffet was good but very under staffed. The staff should be trained better for dealing with more than one person at a time. Staff are pleasant but overall over worked due to under staffing. Hotel is clean and generalling well kept. Lounge area needs new furniture, more tables and chairs, the few they have are broken down or do not have enough cushions for the extra large couches. 2 friends took bke tour offered and were sore for days due to the poor, poor condition of the bkes. This resort is best for older couples although a few young families seemed fiine with limited resources. Did see a couple of. Weddings nicely set up, but this resort doesn’t easily accommodate large groups for meals in al a cart restaurants. Our grroup had to sit apart often. The pools are kept clean and beach is lovely. Evening snows are decent. If in the area I highly recommend the “Rythm of the nights” Show, Lovely evening.


    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
    Dear Jan Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental hotel and are delighted to read that we were able to match your holiday expectations. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely Rodolfo Pacheco General Manager

    EVALUATION

    Round Indicators

    • february 13 2018
    • Family

    sookerpnrn

    “Occidental”


    My experience started very poorly as when I arrived I was told they did not have a room for me. After 2 hours they found one but it was quite unsettling during that time wondering what the outcome would be.


    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
    Dear sookerpnrn We would like to thank you for sharing your review following your recent visit with us and we apologize for the inconvenient you had at the beginning of your stay and we want to add that you comment help us to see areas of opportunity for improvement for the future service to our guests and that this does not happen again. Once again thank you for sharing your experience and we look forward to serve you again in a near future Sincerely Rodolfo Pacheco General Manager

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