Habitación del hotel Occidental Nuevo Vallarta Resort

Royal Level at Occidental Nuevo Vallarta

Texto: 34383 Exclusive hotel that offers the best VIP service and water sports on the coast of the Riviera Nayarit. Paseo de Los Cocoteros 18 Villa 8 | Fracc. Náutico Turístico | 63732 Nuevo Vallarta |Nayarit |
(322) 226 9800 -
Royal Level at Occidental Nuevo Vallarta Texto: 34383 4 out of 5 based on 2569 ratings. 2569 user reviews.
Royal Level at Occidental Nuevo Vallarta reviewed by thomas a on . Third trip to Occidental Nuevo Vallarta Been making a trip every February to this property, and have never really been disappointed. The food has always been consistently good. The entire building and grounds have always been kept clean... Rating: 5
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Royal Level at Occidental Nuevo Vallarta

Paseo de Los Cocoteros 18 Villa 8   Fracc. Náutico Turístico   63732 Nuevo Vallarta   Nayarit    


Points of Interest

7 mi Gustavo Díaz Ordaz International Airport

109 yards Beach

Guest reviews.

There is no better expert than a traveller.

Royal Level at Occidental Nuevo Vallarta

4.0/5 Round Indicators
| 2612 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

48% Complete

1269

Very good

33% Complete

883

Average

10% Complete

282

Poor

3% Complete

103

Very poor

2% Complete

75

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    Round Indicators
    jjuskiw Reno, Nevada. 02/26/2017 Couples

    “Was greater than expected!”

    We just got back yesterday and I wanted to write down my thoughts while still fresh in our minds. I thoroughly researched hotels in the PV area and this one met what we were looking for, smaller resort, good food, less kids, relaxing with a great beach. Not only did it fit the bill for all the above, it exceeded beyond our wishes. We give it 4 1/2 stars! To start, the hotel is impressive when you first walk into the lobby. It's grand entrance is welcoming, along with the staff that greats you. We arrived at 3, which is check in, so there was a line and we waited about 15 minutes. It's not a typical front desk, just 3 tables with 2 chairs per table. I knew we were going to upgrade to the Royal level and so for 6 nights it was around $240, well worth it from our perspective. The only hitch was that there weren't any rooms available on the 6th & 7th floors. That wasn't a deal breaker but I wish they would have offered it to us later on during the week, which they didn't. I could have pushed it but we don't usually spend much time in the room anyways; the beach is always calling. The rooms are rather small but clean with room service every day. As some reviewers complained about bugs, we never saw one, either in the room or the hotel the entire week. Everything worked in the room such as very hot water, powerful shower and sink/shower that drained well. We ate 3 nights at the Royal restaurant and it was excellent. David the Captain and Ricardo the bar tender were so pleasant and helpful, they made the meals more than spectacular. We always had a window table and with the sunset occurring a 7pm, we caught every one while eating a sumptuous meal. We also ate at the Italian restaurant one night and that was outstanding as well. Eventually, we wound up eating more at the buffet because of the hours they were open. We don't like eating later in the evening so we had breakfast late (brunch) and a late a lunch as possible. The service in the buffet again was terrific, anything you want, just ask for it, they will accommodate. Now for people who complained about the buffet being the same thing every day, that's ridiculous. There is such a variety of food, you're just a glutton or can't get enough food to pile on your plate. No matter where you decide to eat, they're all good and should satisfy everyone in your party. One of the reasons to upgrade to the Royal level is because of the alcohol. I usually got our drinks either at the 7th floor bar, thank you Ricardo, or at the Royal pool bar. Agustin at the pool bar was another outstanding employee. He always gave us the best service as he runs around making drinks and serving the guests around the pool perimeter. Lounging around the Royal pool was kind of boring but if you want to sleep, that's the place. The main pool is where the action is at. Lots of activities during the day with a great group of young service staff keeping the fun going. You can always leave and go to the beach if the action is too much. Finally, and to us the most important highlight, is the beach and ocean. It was beyond words. There are plenty of lounge chairs and enough shade to make everyone happy.The water is amazing, the sand is clean and soft and the views are magnificent. The surf may be too much for some people but for me it was perfect. We encountered much rougher surf in Hawaii and it was way more fun than the Caribbean. Don't forget to take those walks along the beach, we did every morning and it was pure joy. We've been to several exotic locations and we both agreed that this was our best vacation for the money. We will absolutely be back to the Occidental Nuevo Vallarta! Thank you to the staff, you are all outstanding.

    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
     Dear jjuskiw, Thank you for the time you spent to share your feedback on your recent stay at our Occidental hotel, to know that we exceeded your expectations is certainly high praise. We appreciate you pointing out some many wonderful things for the rest of the travel community to read. Thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely, Rodolfo Pacheco General Manager

    Round Indicators
    Michel L 02/26/2017 Couples

    “Almost perfect !!!”

    Our stay at the Occidental Nuevo Vallarta was a great experience, in fact, almost perfect. Very nice room with ocean view. Next to the incredible beach and the Pacific, this venue offred a great variety of very good food at the buffet. Thanks to Jesus & Jesus (Rodriguez) we received an excellent service during our stay. The food and service at the italian restaurant was exceptional. Pro: close to shopping facility and medical clinic. Con: no balcony. Overall: we will go back to the Occidental. Great value.

    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
     Dear Michel L, First and foremost we would like to thank you for the lovely review you shared following your recent visit to our Occidental hotel and are delighted to read that we were able to match your expectations. We are thrilled to read your praising comments about the variety of the food and the service from our staff. Thank you for this perfect review of our hotel and we look forward to serving you again in the future. Sincerely, Rodolfo Pacheco General Manager

    Round Indicators
    Fleurtai Victoria, Canada. 02/25/2017 Couples

    “Delightful and easy vacation.”

    Our room was large and well laid out (the huge, peek through shower was fun). The resort is small and easy to move around in, and has a variety of shady/sunny areas to lounge in. The buffet has enough choices to satisfy most, and is very good. The beach is long, clean, and beautiful...one of the many reasons I returned to this resort after my first trip in 2011. Being able to take a quick trip to PV or Bucerias (200 pesos more or less) is a nice benefit, if you like to leave the resort area for a few hours. We did a food tour in PV with Vallarta Food Tours and it was wonderful. By far, the outstanding feature of this resort is the beautiful, kind and friendly staff. This resort has this quality hands down. The added restaurants are okay...the Italian being the best IMHO. I believe the new Japanese restaurant needs some work. Paid room internet service was hit and miss, though it was strong when it was working. I would recommend this small, excellent resort to anyone.

    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
     Dear Fleurtai, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay with us. We also appreciate your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Thank you once for making us your choice hotel and for your constructive criticism, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely, Rodolfo Pacheco General Manager

    Round Indicators
    Braeden K 02/25/2017 Family

    “This Resort is Amazing!!”

    This resort should be a 5 star! Just got back from the Occidental Nuevo Vallarta 2 days ago and I have nothing but great things to say!! Travelled with my Mom and this was our first time in Mexico. We absolutely loved this relaxing resort. The amenities of the hotel are great. The grounds are kept pristine and spotless and the rooms, lobby, and lounge are clean and modern. The pool is a nice size and there are always beach chairs available. One thing I loved was that you can see the ocean/beach from the pool. Throughout our stay we noticed that they are doing small renovations here and there to further improve the resort. The beach is beautiful!!! You can walk along it for as long as you want and the scenery is breathtaking - hilly mountains on either side! The sand is gold and the beach itself is kept clean. The only downside is that you can't swim in the water. Every day it was red-flagged or yellow-flagged because the waves were so rough. You wont find calm, turquoise water here but that didn't bother us at all. The sunsets are gorgeous. The service is top-notch, with servers and bar staff going above and beyond to make sure that you are having a perfect time. Special thanks to ERIK for being such an attentive and friendly waiter during breakfast and lunch at the buffet. He made our visit even more memorable! The entertainment team was phenomenal! They kept guests involved with dance lessons, water aerobics, yoga, Spanish lessons, etc. We had one rainy day during our stay but we weren't bored because the team kept activities going on indoors. JOHNATHON (Johnny Be Good) was the best! He was extremely entertaining, had great energy and always kept us laughing. The food was great! The buffet has lots of selection to suit everyone's tastes. We went to all 3 a la carte restaurants and we liked them all. As other people have said, the Italian one is nothing too special, but the Japanese restaurant was awesome! The Mexican one is also nice, especially since it is right on the beach. For our first time in Mexico, we had such a great time and would love to go back. You won't be disappointed if you choose this resort!

    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
     Dear Braeden K, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely, Rodolfo Pacheco General Manager

    Round Indicators
    rcknudsen Kelowna, Canada. 02/25/2017 Couples

    “Staff at Occidental are wonderful people”

    We had a wonderful holiday for 2 weeks.Our waiters Jesus Rodrigiz,Erick and his brother Samuel treated us like friends and family.They made our meals so much fun and we never had so many laughs with them.You are honoured to have such wonderful staff in your hotel from the waiters,front office staff and cleaning people.The entertainment was great.and we enjoyed every show.We stayed on Royal Level 7 and were pleased with the room.Our only disappointed not having WIFI which was promised to us when booking,but was taken away just before we arrived.We plan on coming back next year for 2 weeks.Please thank your staff for us.

    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
     Dear rcknudsen, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental hotel with us and Tripadvisor readers. Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your wellbeing whilst staying with us, from the housekeeping team, doing their utmost to guarantee spotless accommodations and installations at all times, our entertainment team with their enthusiasm and energy, inviting our guests to take part into the lively sports and leisure activities throughout the day and the rest of the team, with their kindness and professionalism taking care of our guests and ensuring that they have a nice time. Thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Sincerely, Rodolfo Pacheco General Manager

    EVALUATION

    Round Indicators

    • february 26 2017
    • Reno, Nevada
    • Couples

    jjuskiw

    “Was greater than expected!”


    We just got back yesterday and I wanted to write down my thoughts while still fresh in our minds. I thoroughly researched hotels in the PV area and this one met what we were looking for, smaller resort, good food, less kids, relaxing with a great beach. Not only did it fit the bill for all the above, it exceeded beyond our wishes. We give it 4 1/2 stars! To start, the hotel is impressive when you first walk into the lobby. It's grand entrance is welcoming, along with the staff that greats you. We arrived at 3, which is check in, so there was a line and we waited about 15 minutes. It's not a typical front desk, just 3 tables with 2 chairs per table. I knew we were going to upgrade to the Royal level and so for 6 nights it was around $240, well worth it from our perspective. The only hitch was that there weren't any rooms available on the 6th & 7th floors. That wasn't a deal breaker but I wish they would have offered it to us later on during the week, which they didn't. I could have pushed it but we don't usually spend much time in the room anyways; the beach is always calling. The rooms are rather small but clean with room service every day. As some reviewers complained about bugs, we never saw one, either in the room or the hotel the entire week. Everything worked in the room such as very hot water, powerful shower and sink/shower that drained well. We ate 3 nights at the Royal restaurant and it was excellent. David the Captain and Ricardo the bar tender were so pleasant and helpful, they made the meals more than spectacular. We always had a window table and with the sunset occurring a 7pm, we caught every one while eating a sumptuous meal. We also ate at the Italian restaurant one night and that was outstanding as well. Eventually, we wound up eating more at the buffet because of the hours they were open. We don't like eating later in the evening so we had breakfast late (brunch) and a late a lunch as possible. The service in the buffet again was terrific, anything you want, just ask for it, they will accommodate. Now for people who complained about the buffet being the same thing every day, that's ridiculous. There is such a variety of food, you're just a glutton or can't get enough food to pile on your plate. No matter where you decide to eat, they're all good and should satisfy everyone in your party. One of the reasons to upgrade to the Royal level is because of the alcohol. I usually got our drinks either at the 7th floor bar, thank you Ricardo, or at the Royal pool bar. Agustin at the pool bar was another outstanding employee. He always gave us the best service as he runs around making drinks and serving the guests around the pool perimeter. Lounging around the Royal pool was kind of boring but if you want to sleep, that's the place. The main pool is where the action is at. Lots of activities during the day with a great group of young service staff keeping the fun going. You can always leave and go to the beach if the action is too much. Finally, and to us the most important highlight, is the beach and ocean. It was beyond words. There are plenty of lounge chairs and enough shade to make everyone happy.The water is amazing, the sand is clean and soft and the views are magnificent. The surf may be too much for some people but for me it was perfect. We encountered much rougher surf in Hawaii and it was way more fun than the Caribbean. Don't forget to take those walks along the beach, we did every morning and it was pure joy. We've been to several exotic locations and we both agreed that this was our best vacation for the money. We will absolutely be back to the Occidental Nuevo Vallarta! Thank you to the staff, you are all outstanding.


    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
    Dear jjuskiw, Thank you for the time you spent to share your feedback on your recent stay at our Occidental hotel, to know that we exceeded your expectations is certainly high praise. We appreciate you pointing out some many wonderful things for the rest of the travel community to read. Thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely, Rodolfo Pacheco General Manager

    EVALUATION

    Round Indicators

    • february 26 2017
    • Couples

    Michel L

    “Almost perfect !!!”


    Our stay at the Occidental Nuevo Vallarta was a great experience, in fact, almost perfect. Very nice room with ocean view. Next to the incredible beach and the Pacific, this venue offred a great variety of very good food at the buffet. Thanks to Jesus & Jesus (Rodriguez) we received an excellent service during our stay. The food and service at the italian restaurant was exceptional. Pro: close to shopping facility and medical clinic. Con: no balcony. Overall: we will go back to the Occidental. Great value.


    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
    Dear Michel L, First and foremost we would like to thank you for the lovely review you shared following your recent visit to our Occidental hotel and are delighted to read that we were able to match your expectations. We are thrilled to read your praising comments about the variety of the food and the service from our staff. Thank you for this perfect review of our hotel and we look forward to serving you again in the future. Sincerely, Rodolfo Pacheco General Manager

    EVALUATION

    Round Indicators

    • february 25 2017
    • Victoria, Canada
    • Couples

    Fleurtai

    “Delightful and easy vacation.”


    Our room was large and well laid out (the huge, peek through shower was fun). The resort is small and easy to move around in, and has a variety of shady/sunny areas to lounge in. The buffet has enough choices to satisfy most, and is very good. The beach is long, clean, and beautiful...one of the many reasons I returned to this resort after my first trip in 2011. Being able to take a quick trip to PV or Bucerias (200 pesos more or less) is a nice benefit, if you like to leave the resort area for a few hours. We did a food tour in PV with Vallarta Food Tours and it was wonderful. By far, the outstanding feature of this resort is the beautiful, kind and friendly staff. This resort has this quality hands down. The added restaurants are okay...the Italian being the best IMHO. I believe the new Japanese restaurant needs some work. Paid room internet service was hit and miss, though it was strong when it was working. I would recommend this small, excellent resort to anyone.


    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
    Dear Fleurtai, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay with us. We also appreciate your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Thank you once for making us your choice hotel and for your constructive criticism, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely, Rodolfo Pacheco General Manager

    EVALUATION

    Round Indicators

    • february 25 2017
    • Family

    Braeden K

    “This Resort is Amazing!!”


    This resort should be a 5 star! Just got back from the Occidental Nuevo Vallarta 2 days ago and I have nothing but great things to say!! Travelled with my Mom and this was our first time in Mexico. We absolutely loved this relaxing resort. The amenities of the hotel are great. The grounds are kept pristine and spotless and the rooms, lobby, and lounge are clean and modern. The pool is a nice size and there are always beach chairs available. One thing I loved was that you can see the ocean/beach from the pool. Throughout our stay we noticed that they are doing small renovations here and there to further improve the resort. The beach is beautiful!!! You can walk along it for as long as you want and the scenery is breathtaking - hilly mountains on either side! The sand is gold and the beach itself is kept clean. The only downside is that you can't swim in the water. Every day it was red-flagged or yellow-flagged because the waves were so rough. You wont find calm, turquoise water here but that didn't bother us at all. The sunsets are gorgeous. The service is top-notch, with servers and bar staff going above and beyond to make sure that you are having a perfect time. Special thanks to ERIK for being such an attentive and friendly waiter during breakfast and lunch at the buffet. He made our visit even more memorable! The entertainment team was phenomenal! They kept guests involved with dance lessons, water aerobics, yoga, Spanish lessons, etc. We had one rainy day during our stay but we weren't bored because the team kept activities going on indoors. JOHNATHON (Johnny Be Good) was the best! He was extremely entertaining, had great energy and always kept us laughing. The food was great! The buffet has lots of selection to suit everyone's tastes. We went to all 3 a la carte restaurants and we liked them all. As other people have said, the Italian one is nothing too special, but the Japanese restaurant was awesome! The Mexican one is also nice, especially since it is right on the beach. For our first time in Mexico, we had such a great time and would love to go back. You won't be disappointed if you choose this resort!


    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
    Dear Braeden K, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely, Rodolfo Pacheco General Manager

    EVALUATION

    Round Indicators

    • february 25 2017
    • Kelowna, Canada
    • Couples

    rcknudsen

    “Staff at Occidental are wonderful people”


    We had a wonderful holiday for 2 weeks.Our waiters Jesus Rodrigiz,Erick and his brother Samuel treated us like friends and family.They made our meals so much fun and we never had so many laughs with them.You are honoured to have such wonderful staff in your hotel from the waiters,front office staff and cleaning people.The entertainment was great.and we enjoyed every show.We stayed on Royal Level 7 and were pleased with the room.Our only disappointed not having WIFI which was promised to us when booking,but was taken away just before we arrived.We plan on coming back next year for 2 weeks.Please thank your staff for us.


    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
    Dear rcknudsen, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental hotel with us and Tripadvisor readers. Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your wellbeing whilst staying with us, from the housekeeping team, doing their utmost to guarantee spotless accommodations and installations at all times, our entertainment team with their enthusiasm and energy, inviting our guests to take part into the lively sports and leisure activities throughout the day and the rest of the team, with their kindness and professionalism taking care of our guests and ensuring that they have a nice time. Thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Sincerely, Rodolfo Pacheco General Manager

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