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Servicio de habitaciones del hotel Occidental Panamá City

Occidental Panamá City

Texto: 48532 An avant-garde oasis offering an ideal stay for business or leisure trips, in the best area of Panama. Avenida 2da Sur, entre la Avenida Central España y la Avenida 3ra Sur, Obarrio, Bella Vista, Panamá.
(507) 307 5656 -
Occidental Panamá City Texto: 48532 4 out of 5 based on 106 ratings. 106 user reviews.
Occidental Panamá City reviewed by Sharon M on . Decent hotel but could use better service Overall, the hotel is clean, in a good area of town, and the rooms have great views. The only complaint I have is that I booked a room for one more night after my first night's stay and they refused... Rating: 3
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Occidental Panamá City

Avenida 2da Sur, entre la Avenida Central España y la Avenida 3ra Sur, Obarrio, Bella Vista, Panamá.  


Points of Interest

15 mi Tocumen International Airport

1.5 mi

Guest reviews.

There is no better expert than a traveller.

Occidental Panamá City

4.0/5 Round Indicators
| 114 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

37% Complete

43

Very good

36% Complete

42

Average

17% Complete

20

Poor

5% Complete

6

Very poor

2% Complete

3

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    Round Indicators
    514mcmtl Montreal, Quebec, Canada. 02/13/2017 Couples

    “Good location, nice and modern”

    We really liked staying at this hotel during our trip to Panama. The only little downside was the rooftop party that was playing music until ~3am and we could hear it in our room on the 10th floor. These parties only happen on the weekend though.

    Gustavo M, Gerente at Occidental Panama City, responded to this review
     Dear 514mcmtl, The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this review Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance Best regards, Gustavo Montealegre General Manager

    Round Indicators
    mel h New York City, New York. 02/05/2017 Solo travel

    “Clean comfortable boutique hotel...that feels like a nightclub throughout”

    I had a quick single night stay at Occidental en route back to the US - worked out great for my purposes, though not quite my style. Pros: + Great location. Short car rides to the airport ($26), Casco Viejo ($7), Albrook ($10). + Comfortable and clean. The bed and the (enormous!) shower were exactly what I needed to break up two days of travel. + Friendly, largely bilingual staff. + Food availability. I arrived MUCH later than anticipated, and after missing my originally planned dinner was relieved that the sushi restaurant was open til midnight. + The bar/club upstairs. High energy crowd of both locals and tourists, with pretty amazing views of the city. Cons: + Value. Compared to a previous hotel booked in the same neighborhood, it cost almost triple for a room of the same size here, & with less amenities (ie no swimming pool here), and "city view" was a view of a skyscraper wall. + More value. At checkout I asked reception to hold my 1 bag for 1 hour (a gym bag), I was told it would be $30 for them to hold it. I honestly don't think I've ever been told that anywhere in the world?! I declined and opted to schlep it around with me. + Food. Dinner at the sushi restaurant - while awesome that it was even available & I received great service - wasn't very good. I was so hungry after 10 hours on the road though that I forced it down. Breakfast was surprisingly lacking in fresh produce - it was a lot of soggy, fried foods. And that was at 7am. Decent coffee however! + Ambiance. I'm sure it was exacerbated by the fact I'd just come from a blissful few days in a peaceful oceanfront bungalow, but the trance music being pumped into all the common areas (and blasted in the elevators along with visuals) was a little traumatic. I'll enjoy dance music as much as the next club rat emeritus...but I prefer my hotel to feel more like a sanctuary. Overall, my stay here was just fine. The most important things - cleanliness, safety, ease of access - were more than adequately covered and for that I recommend it. Just being engulfed in rave-esque animations and music above 130bpm in the place I go to escape and chill out...not exactly my type of vibe.

    Gustavo M, Gerente at Occidental Panama City, responded to this review
     Dear Mel H, Thank you for the time you took out of your day to share your comments regarding your recent stay in our hotel. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Best regards, Gustavo Montealegre General Manager

    Round Indicators
    Sharon M 01/20/2017 Friends getaway

    “Decent hotel but could use better service”

    Overall, the hotel is clean, in a good area of town, and the rooms have great views. The only complaint I have is that I booked a room for one more night after my first night's stay and they refused to give me coffee for my room, claiming that you "only get coffee for one day no matter how many days you are booked." I thought this was absolutely ridiculous and unheard of, especially since I am paying for another night. Also, they're in cahoots with certain cab drivers and if you're a gringa like myself, they'll try to hook you up with someone who charges $20 for a $5 cab ride, thinking you wouldn't know any better. I've traveled long enough to know how to play the foreigner game, so just be aware of that.

    Gustavo M, Gerente at Occidental Panama City, responded to this review
     Dear Sharon M, In Occidental we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best regards, Gustavo Montealegre General Manager

    Round Indicators
    Bocas Chuck E Bocas del Toro Panama. 01/13/2017 Business

    “Avoid this hotel”

    After attempting to check-in three times they finally had a room available. After check-in we discovered that my daughters flight was cancelled and she would have to stay one more night in Panama City. When I booked this hotel online the price was $54 for two guests and increased to $58 for three guests. A difference of $4. When I asked the desk to add another person the price the hotel quoted $38.50. They refused to honor the $4 difference shown online and insisted on payment of $38.50 to add one more person. I refused to let them overcharge me like this and instead made a reservation for my daughter for an entire room at a hotel 2 blocks away for the same price that the Occidental wanted to add one person to our room. You should be ashamed Occidental Hotel for overcharging like this. Oh! The staff was very rude and indifferent also. I travel to Panama City regularly. This was my first and last stay at this hotel. There are many, many hotels adjacent to this one at equal or better prices. Do yourself a favor and stay at one of the other hotels in the area.

    Gustavo M, Gerente at Occidental Panama City, responded to this review
     We were very disappointed to read your experience during your stay in our Occidental hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Best Regards, Gustavo Montealegre General Manager

    Round Indicators
    hpybdaymrpresident New York City, New York. 01/06/2017 Family

    “No pool”

    I knew this place had no pool, but for the price I would have stayed somewhere that did have one in Panama City. We arrived and our room was too small, kids had to sleep on a extremely uncomfortable sofa bed the first night. The breakfast is good, a lot of fresh fruit, and staples that will satisfy you for the day. It's not really close to anything, so you have to take the metro or cab. One item that really was disappointing, the front desk clerk offered to get us a cab to the Panama Canal, and they overcharged us. The clerk said it was a good price, but he was lying. I didn't appreciate that from the hotel staff.

    Gustavo M, Gerente at Occidental Panama City, responded to this review
     Dear hpybdaymrpresident, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Occidental hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. With respect to your taxi comment, we want to let you know that for our guests we offer a truistic taxi service (which has a different value to public transport) that provides the best quality - price to our guests as well as the security of being people Known. We also want to make it known that the rates are not agreed upon by the hotel, otherwise they are pre-approved rates by the tourism authority of Panama. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance Best regards, Gustavo Montealegre General Manager

    EVALUATION

    Round Indicators

    • february 13 2017
    • Montreal, Quebec, Canada
    • Couples

    514mcmtl

    “Good location, nice and modern”


    We really liked staying at this hotel during our trip to Panama. The only little downside was the rooftop party that was playing music until ~3am and we could hear it in our room on the 10th floor. These parties only happen on the weekend though.


    Gustavo M, Gerente at Occidental Panama City, responded to this review
    Dear 514mcmtl, The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this review Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance Best regards, Gustavo Montealegre General Manager

    EVALUATION

    Round Indicators

    • february 5 2017
    • New York City, New York
    • Solo travel

    mel h

    “Clean comfortable boutique hotel...that feels like a nightclub throughout”


    I had a quick single night stay at Occidental en route back to the US - worked out great for my purposes, though not quite my style. Pros: + Great location. Short car rides to the airport ($26), Casco Viejo ($7), Albrook ($10). + Comfortable and clean. The bed and the (enormous!) shower were exactly what I needed to break up two days of travel. + Friendly, largely bilingual staff. + Food availability. I arrived MUCH later than anticipated, and after missing my originally planned dinner was relieved that the sushi restaurant was open til midnight. + The bar/club upstairs. High energy crowd of both locals and tourists, with pretty amazing views of the city. Cons: + Value. Compared to a previous hotel booked in the same neighborhood, it cost almost triple for a room of the same size here, & with less amenities (ie no swimming pool here), and "city view" was a view of a skyscraper wall. + More value. At checkout I asked reception to hold my 1 bag for 1 hour (a gym bag), I was told it would be $30 for them to hold it. I honestly don't think I've ever been told that anywhere in the world?! I declined and opted to schlep it around with me. + Food. Dinner at the sushi restaurant - while awesome that it was even available & I received great service - wasn't very good. I was so hungry after 10 hours on the road though that I forced it down. Breakfast was surprisingly lacking in fresh produce - it was a lot of soggy, fried foods. And that was at 7am. Decent coffee however! + Ambiance. I'm sure it was exacerbated by the fact I'd just come from a blissful few days in a peaceful oceanfront bungalow, but the trance music being pumped into all the common areas (and blasted in the elevators along with visuals) was a little traumatic. I'll enjoy dance music as much as the next club rat emeritus...but I prefer my hotel to feel more like a sanctuary. Overall, my stay here was just fine. The most important things - cleanliness, safety, ease of access - were more than adequately covered and for that I recommend it. Just being engulfed in rave-esque animations and music above 130bpm in the place I go to escape and chill out...not exactly my type of vibe.


    Gustavo M, Gerente at Occidental Panama City, responded to this review
    Dear Mel H, Thank you for the time you took out of your day to share your comments regarding your recent stay in our hotel. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Best regards, Gustavo Montealegre General Manager

    EVALUATION

    Round Indicators

    • january 20 2017
    • Friends getaway

    Sharon M

    “Decent hotel but could use better service”


    Overall, the hotel is clean, in a good area of town, and the rooms have great views. The only complaint I have is that I booked a room for one more night after my first night's stay and they refused to give me coffee for my room, claiming that you "only get coffee for one day no matter how many days you are booked." I thought this was absolutely ridiculous and unheard of, especially since I am paying for another night. Also, they're in cahoots with certain cab drivers and if you're a gringa like myself, they'll try to hook you up with someone who charges $20 for a $5 cab ride, thinking you wouldn't know any better. I've traveled long enough to know how to play the foreigner game, so just be aware of that.


    Gustavo M, Gerente at Occidental Panama City, responded to this review
    Dear Sharon M, In Occidental we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best regards, Gustavo Montealegre General Manager

    EVALUATION

    Round Indicators

    • january 13 2017
    • Bocas del Toro Panama
    • Business

    Bocas Chuck E

    “Avoid this hotel”


    After attempting to check-in three times they finally had a room available. After check-in we discovered that my daughters flight was cancelled and she would have to stay one more night in Panama City. When I booked this hotel online the price was $54 for two guests and increased to $58 for three guests. A difference of $4. When I asked the desk to add another person the price the hotel quoted $38.50. They refused to honor the $4 difference shown online and insisted on payment of $38.50 to add one more person. I refused to let them overcharge me like this and instead made a reservation for my daughter for an entire room at a hotel 2 blocks away for the same price that the Occidental wanted to add one person to our room. You should be ashamed Occidental Hotel for overcharging like this. Oh! The staff was very rude and indifferent also. I travel to Panama City regularly. This was my first and last stay at this hotel. There are many, many hotels adjacent to this one at equal or better prices. Do yourself a favor and stay at one of the other hotels in the area.


    Gustavo M, Gerente at Occidental Panama City, responded to this review
    We were very disappointed to read your experience during your stay in our Occidental hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Best Regards, Gustavo Montealegre General Manager

    EVALUATION

    Round Indicators

    • january 6 2017
    • New York City, New York
    • Family

    hpybdaymrpresident

    “No pool”


    I knew this place had no pool, but for the price I would have stayed somewhere that did have one in Panama City. We arrived and our room was too small, kids had to sleep on a extremely uncomfortable sofa bed the first night. The breakfast is good, a lot of fresh fruit, and staples that will satisfy you for the day. It's not really close to anything, so you have to take the metro or cab. One item that really was disappointing, the front desk clerk offered to get us a cab to the Panama Canal, and they overcharged us. The clerk said it was a good price, but he was lying. I didn't appreciate that from the hotel staff.


    Gustavo M, Gerente at Occidental Panama City, responded to this review
    Dear hpybdaymrpresident, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Occidental hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. With respect to your taxi comment, we want to let you know that for our guests we offer a truistic taxi service (which has a different value to public transport) that provides the best quality - price to our guests as well as the security of being people Known. We also want to make it known that the rates are not agreed upon by the hotel, otherwise they are pre-approved rates by the tourism authority of Panama. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance Best regards, Gustavo Montealegre General Manager

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