Barceló Hotel Surroundings  Estepona Thalasso Spa

Occidental Estepona Thalasso & Spa - Adults Only

Texto: 34685 With an exclusive Thalasso spa and surrounded by golf courses, this hotel is a refuge of luxury and relaxation on the Costa del Sol. A-7 Autovía del Mediterráneo, Km. 165 ( Salida “Cancelada”) | 29680 Estepona
+34 952 899 499 34 952 883 908
Occidental Estepona Thalasso & Spa - Adults Only Texto: 34685 4 out of 5 based on 936 ratings. 936 user reviews.
Occidental Estepona Thalasso & Spa - Adults Only reviewed by John C on . Looks good I was here as a base whilst working in the area. Sadly didn't get to try any of the interesting facilities. Breakfast was fine,the room very comfortable,the staff helpful,the car park was the usual... Rating: 4
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Occidental Estepona Thalasso & Spa - Adults Only

A-7 Autovía del Mediterráneo, Km. 165 ( Salida “Cancelada”)   29680 Estepona  


Places of Interest

66.2 km Malaga–Costa del Sol Airport

73.6 km Port of Malaga

80.1 km Maria Zambrano Railway Station - Malaga

70 km Picasso Museum & Cathedral

Premios y Reconocimientos Prizes and awards

Guest reviews.

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Occidental Estepona Thalasso & Spa - Adults Only

4.0/5 Round Indicators
| 936 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

44% Complete

418

Very good

36% Complete

344

Average

12% Complete

118

Poor

3% Complete

29

Very poor

2% Complete

27

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    Round Indicators
    John C 10/26/2017 Business

    “Looks good”

    I was here as a base whilst working in the area. Sadly didn't get to try any of the interesting facilities. Breakfast was fine,the room very comfortable,the staff helpful,the car park was the usual Spanish tight fit. Supermarket nearby and good selection of restaurants are within walking distance.

    OccidentalEsteponaGM, Assistant Manager at Occidental Estepona Thalasso Spa, responded to this review
     Dear John C, Thank you very much for sharing this great review upon your stay with us at Occidental Estepona. We are very pleased to read that you did like the installations of the hotel and for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Thank you, Alexandra Fuentes, Assistant Manager

    Round Indicators
    pamelahL9828BP Liverpool, United Kingdom. 10/23/2017 Solo travel

    “My wonderful holiday”

    Best holiday I’ve ever had. Comfortable, relaxing, great staff, fab room, wonderful food, clean. I would recommend this hotel to anyone who wants a relaxing holiday. Also some of the comments I read before I arrived at the hotel, made me think ‘oh no’, but when I arrived ‘oh yes’, lol!

    OccidentalEsteponaGM, Assistant Manager at Occidental Estepona Thalasso Spa, responded to this review
     Dear Mrs Pamela, Thank you very much for sharing this great review upon your stay with us at Occidental Estepona. We are glad and proud that you could enjoy your stay, and we show you our gratitude to your comment and gentle words that I can assured, motivates us all, to keep on working in the constant improvement of our services and facilities with the only intention and final goal of offering our guests a wonderful experience when staying in Occidental Estepona. We look forward to welcoming you back soon, Best Regards, Alexandra Fuentes Assistant Manager

    Round Indicators
    Dechelski Birmingham, United Kingdom. 10/21/2017 Couples

    “Re-visit but very different”

    Decided to return to this hotel after staying last year and having a pretty good experience. Unfortunately, on this occasion it was very poor. Upon arrival, bedsheets were dirty and heavily stained. Called through to reception but was told that the only other alternative room was a twin... Disappointing. Requested an iron from reception but was told that there wasn't one available as it was out with another guest. Chased this up for an hour as needed it to iron outfits for a nice restaurant reservation we had. Finally got one from another guest. Staff didn't help. Tried to use room service at 12.30am after waking up with a dry throat and needing water. Was told that none could be bought to me and that the only way to get some was to go down to reception. Attempted to get drinks in the hotel bar but this wasn't staffed. Had to notify reception staff on every occasion. Overall, this didn't come across like a 4* hotel and nothing like our experience from the previous year. Wouldn't be returning.

    OccidentalEsteponaGM, Assistant Manager at Occidental Estepona Thalasso Spa, responded to this review
     Dear Guest, We were very disappointed to read your experience during your stay in our Barceló Occidental Estepona Thalasso Spa hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal expérience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Best Regards, Alexandra Fuentes Assistant Manager

    Round Indicators
    Mazenine Welshpool, United Kingdom. 10/17/2017 Couples

    “Lovely Hotel”

    We had ground floor room which was ideal as we had our dog with us. Beautiful modern, clean hotel with pleasant, helpful staff. We only stayed one night but certainly enjoyed our breakfast next morning. - choice was very good and tables set outside by thee swimming pool.

    OccidentalEsteponaGM, Assistant Manager at Occidental Estepona Thalasso Spa, responded to this review
     Dear Mazenine, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We are very pleased to read that you did like the breakfast and bedrooms we accommodated you in. Moreover we are glad you enjoyed the beauty of our outdoor pool area as well as the confort of our sunbeds. Thank you once again for making us your choice, we certainly look forward to serving you again and to have the opportunity to exceed you expectations again in a not too distant future. Best regards, Alexandra Fuentes, Assistant Manager

    Round Indicators
    N3443FXcaro Gloucestershire, United Kingdom. 10/11/2017 Couples

    “Short Stay”

    No transport to the beach from August,. More attention required to the surrounding not a good first impression. Beds really hard. Public transport close to the hotel. Staff need to be more informed of places of interest and how to get there e.g. Selwo is really close by but staff were unable to provide direction.

    OccidentalEsteponaGM, Assistant Manager at Occidental Estepona Thalasso Spa, responded to this review
     Dear Customer, I would like to inform you that in Occidental Hotels & Resort we strongly believe that there is always room for improvement therefore and apart from greatly appreciating your constructive critic, I am honestly sorry if we could not cover your expectations fully this time. You can rest assured the whole team is really interested in offering the best service possible and actions will be taken definitely taking your suggestions and comments into account. Sincerely, Alexandra Fuentes Assistant Manager

    EVALUATION

    Round Indicators

    • october 26 2017
    • Business

    John C

    “Looks good”


    I was here as a base whilst working in the area. Sadly didn't get to try any of the interesting facilities. Breakfast was fine,the room very comfortable,the staff helpful,the car park was the usual Spanish tight fit. Supermarket nearby and good selection of restaurants are within walking distance.


    OccidentalEsteponaGM, Assistant Manager at Occidental Estepona Thalasso Spa, responded to this review
    Dear John C, Thank you very much for sharing this great review upon your stay with us at Occidental Estepona. We are very pleased to read that you did like the installations of the hotel and for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Thank you, Alexandra Fuentes, Assistant Manager

    EVALUATION

    Round Indicators

    • october 23 2017
    • Liverpool, United Kingdom
    • Solo travel

    pamelahL9828BP

    “My wonderful holiday”


    Best holiday I’ve ever had. Comfortable, relaxing, great staff, fab room, wonderful food, clean. I would recommend this hotel to anyone who wants a relaxing holiday. Also some of the comments I read before I arrived at the hotel, made me think ‘oh no’, but when I arrived ‘oh yes’, lol!


    OccidentalEsteponaGM, Assistant Manager at Occidental Estepona Thalasso Spa, responded to this review
    Dear Mrs Pamela, Thank you very much for sharing this great review upon your stay with us at Occidental Estepona. We are glad and proud that you could enjoy your stay, and we show you our gratitude to your comment and gentle words that I can assured, motivates us all, to keep on working in the constant improvement of our services and facilities with the only intention and final goal of offering our guests a wonderful experience when staying in Occidental Estepona. We look forward to welcoming you back soon, Best Regards, Alexandra Fuentes Assistant Manager

    EVALUATION

    Round Indicators

    • october 21 2017
    • Birmingham, United Kingdom
    • Couples

    Dechelski

    “Re-visit but very different”


    Decided to return to this hotel after staying last year and having a pretty good experience. Unfortunately, on this occasion it was very poor. Upon arrival, bedsheets were dirty and heavily stained. Called through to reception but was told that the only other alternative room was a twin... Disappointing. Requested an iron from reception but was told that there wasn't one available as it was out with another guest. Chased this up for an hour as needed it to iron outfits for a nice restaurant reservation we had. Finally got one from another guest. Staff didn't help. Tried to use room service at 12.30am after waking up with a dry throat and needing water. Was told that none could be bought to me and that the only way to get some was to go down to reception. Attempted to get drinks in the hotel bar but this wasn't staffed. Had to notify reception staff on every occasion. Overall, this didn't come across like a 4* hotel and nothing like our experience from the previous year. Wouldn't be returning.


    OccidentalEsteponaGM, Assistant Manager at Occidental Estepona Thalasso Spa, responded to this review
    Dear Guest, We were very disappointed to read your experience during your stay in our Barceló Occidental Estepona Thalasso Spa hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal expérience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Best Regards, Alexandra Fuentes Assistant Manager

    EVALUATION

    Round Indicators

    • october 17 2017
    • Welshpool, United Kingdom
    • Couples

    Mazenine

    “Lovely Hotel”


    We had ground floor room which was ideal as we had our dog with us. Beautiful modern, clean hotel with pleasant, helpful staff. We only stayed one night but certainly enjoyed our breakfast next morning. - choice was very good and tables set outside by thee swimming pool.


    OccidentalEsteponaGM, Assistant Manager at Occidental Estepona Thalasso Spa, responded to this review
    Dear Mazenine, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We are very pleased to read that you did like the breakfast and bedrooms we accommodated you in. Moreover we are glad you enjoyed the beauty of our outdoor pool area as well as the confort of our sunbeds. Thank you once again for making us your choice, we certainly look forward to serving you again and to have the opportunity to exceed you expectations again in a not too distant future. Best regards, Alexandra Fuentes, Assistant Manager

    EVALUATION

    Round Indicators

    • october 11 2017
    • Gloucestershire, United Kingdom
    • Couples

    N3443FXcaro

    “Short Stay”


    No transport to the beach from August,. More attention required to the surrounding not a good first impression. Beds really hard. Public transport close to the hotel. Staff need to be more informed of places of interest and how to get there e.g. Selwo is really close by but staff were unable to provide direction.


    OccidentalEsteponaGM, Assistant Manager at Occidental Estepona Thalasso Spa, responded to this review
    Dear Customer, I would like to inform you that in Occidental Hotels & Resort we strongly believe that there is always room for improvement therefore and apart from greatly appreciating your constructive critic, I am honestly sorry if we could not cover your expectations fully this time. You can rest assured the whole team is really interested in offering the best service possible and actions will be taken definitely taking your suggestions and comments into account. Sincerely, Alexandra Fuentes Assistant Manager

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