Barceló Hotel Pool  Estepona Thalasso Spa

Occidental Estepona Thalasso & Spa - Adults Only

Texto: 34685 With an exclusive Thalasso spa and surrounded by golf courses, this hotel is a refuge of luxury and relaxation on the Costa del Sol. A-7 Autovía del Mediterráneo, Km. 165 ( Salida “Cancelada”) | 29680 Estepona
+34 952 899 499 34 952 883 908
Occidental Estepona Thalasso & Spa - Adults Only Texto: 34685 4 out of 5 based on 770 ratings. 770 user reviews.
Occidental Estepona Thalasso & Spa - Adults Only reviewed by michelledeniseb on . Lovely Hotel We stayed here to attend a wedding near by. We booked a total of 15 rooms for guests and their service at all times was brilliant. Breakfast was amazing Gym well equipped Beautiful pool area Taxis... Rating: 5
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Occidental Estepona Thalasso & Spa - Adults Only

A-7 Autovía del Mediterráneo, Km. 165 ( Salida “Cancelada”)   29680 Estepona  


Places of Interest

66.2 km Malaga–Costa del Sol Airport

73.6 km Port of Malaga

80.1 km Maria Zambrano Railway Station - Malaga

70 km Picasso Museum & Cathedral

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Estepona Thalasso & Spa - Adults Only

4.0/5 Round Indicators
| 770 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

44% Complete

342

Very good

37% Complete

289

Average

12% Complete

96

Poor

2% Complete

20

Very poor

2% Complete

23

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    Round Indicators
    michelledeniseb London, United Kingdom. 06/15/2017 Family

    “Lovely Hotel”

    We stayed here to attend a wedding near by. We booked a total of 15 rooms for guests and their service at all times was brilliant. Breakfast was amazing Gym well equipped Beautiful pool area Taxis always outside Shopping centre locally with wide range of shops

    OccidentalEsteponaGM, Assistant Manager at Occidental Estepona Thalasso Spa, responded to this review
     Dear "michelledeniseb", Firstly, we always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our hotel Occidental Estepona Thalasso Spa with us and Tripadvisor readers. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Moreover we are glad you enjoyed the beauty of our pool area, gym and restaurant. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best Regards, Alexandra Fuentes Assistant Manager

    Round Indicators
    David G Coventry, United Kingdom. 06/02/2017 Couples

    “Near perfect”

    The usual Barcelo excellent standard. Second visit. Off the beaten track location with excellent free beach and restaurants nearby. Breakfast and bedrooms superb. Wonderful outdoor pool, maybe a little too cool, pool bar with music that could do with turning down a few notches, we all do walkmans or mobile phones now. Come on Barcelo, that last little tweak.

    OccidentalEsteponaGM, Assitant Manager at Occidental Estepona Thalasso Spa, responded to this review
     Dear Mr. David G, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We are very pleased to read that you did like the breakfast and bedrooms we accommodated you in. Moreover we are glad you enjoyed the beauty of our outdoor pool area as well as the confort of our sunbeds. Thank you once again for making us your choice, we certainly look forward to serving you again and to have the opportunity to exceed you expectations again in a not too distant future. Best regards, Alexandra Fuentes, Asistente de Dirección

    Round Indicators
    Daniel178 Belfast, Northern Ireland. 05/29/2017 Couples

    “Not as good as first visit”

    The hotel itself is nice, rooms are nice. Not in a busy area with lots of things close by. There are some restaurants and beach within walking distace. Puerto Banus €15 taxi away. The food was terrible. Served me a raw burger, breakfast was not good and after ordering room service that came cold we didnt eat at the hotel anymore. We had stayed 3 years ago attending a wedding and we didnt eat at the hotel then. The staff were very nice except one girl with a real attitude working on the pool bar. She ignored me until she felt ready every time. And be prepared to wait when she is on the bar, she rolls her eyes at customers and huffs and puffs whilst srewing her face up at you for no reason. I stopped using pool bar to avoid her. Overall I would not return on account of food and the rude girl.

    OccidentalEsteponaGM, Director General at Occidental Estepona Thalasso Spa, responded to this review
     Dear Daniel178, I would like to inform you that in Occidental Hotels & Resort we strongly believe that there is always room for improvement therefore and apart from greatly appreciating your critic, I am honestly sorry if we could not cover your expectations fully this time, however you can rest assured that a proper investigation will be carried out and if needed, corrective actions will be taken in order to straighten any possible deviation in our procedures and service standards, at the time that I also inform you that the whole team is really interested in offering the best service possible. Nevertheless we honestly hope to receive you back soon, so that you can both, check that we take your words seriously and also you can enjoy our services again. Regards, Pablo Canca General Manager

    Round Indicators
    davidwM4271MG Grimsby, United Kingdom. 05/17/2017 Couples

    “Very pleasant”

    The hotel was spotlessly clean and the staff extremely pleasant. Pool and surroundings good and the room (312) had the sun in the afternoon and evening. The only disappointment, and the reason we could not give a five star recommendation, was that the hot food was not hot enough. Overall though, a lovely experience. We would definitely return.

    OccidentalEsteponaGM, Guest Experience at Occidental Estepona Thalasso Spa, responded to this review
     Dear "DavidwM4271MG", Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We are grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for Occidental Estepona. In addition, thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. In relation with the hot food, all trays of our buffets are being constantly checked by our kitchen staff to ensure that the temperature of the food is adequate and that all options are being replenished throughout all services, nevertheless please rest assured that your comments will be shared with the team so as to avoid receiving this kind of feedback in the future. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Best regards Melisa Andrades Guest Experience.

    Round Indicators
    Alyson M Surrey, United Kingdom. 05/16/2017 Friends getaway

    “Excellent stay”

    Deluxe room was spacious, lovely view over pool. Good bar and snacks round pool. Reception very helpful. Near to Port and taxis outside hotel. Breakfast very good choice, even ice cream!! Didn't use spa but it looked lovely, will next time

    OccidentalEsteponaGM, Guest Experience at Occidental Estepona Thalasso Spa, responded to this review
     Dear Mss. "Alyson M", Firstly, We greatly appreciate the time you spent to share your recent holiday experience at our Occidental Estepona hotel and we thank you for your kind recommendation to TripAdvisor's readers. We are very pleased to read that you did like the room we accommodated you and for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best Regards, Melisa Andrades Guest Experience.

    EVALUATION

    Round Indicators

    • june 15 2017
    • London, United Kingdom
    • Family

    michelledeniseb

    “Lovely Hotel”


    We stayed here to attend a wedding near by. We booked a total of 15 rooms for guests and their service at all times was brilliant. Breakfast was amazing Gym well equipped Beautiful pool area Taxis always outside Shopping centre locally with wide range of shops


    OccidentalEsteponaGM, Assistant Manager at Occidental Estepona Thalasso Spa, responded to this review
    Dear "michelledeniseb", Firstly, we always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our hotel Occidental Estepona Thalasso Spa with us and Tripadvisor readers. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Moreover we are glad you enjoyed the beauty of our pool area, gym and restaurant. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best Regards, Alexandra Fuentes Assistant Manager

    EVALUATION

    Round Indicators

    • june 2 2017
    • Coventry, United Kingdom
    • Couples

    David G

    “Near perfect”


    The usual Barcelo excellent standard. Second visit. Off the beaten track location with excellent free beach and restaurants nearby. Breakfast and bedrooms superb. Wonderful outdoor pool, maybe a little too cool, pool bar with music that could do with turning down a few notches, we all do walkmans or mobile phones now. Come on Barcelo, that last little tweak.


    OccidentalEsteponaGM, Assitant Manager at Occidental Estepona Thalasso Spa, responded to this review
    Dear Mr. David G, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We are very pleased to read that you did like the breakfast and bedrooms we accommodated you in. Moreover we are glad you enjoyed the beauty of our outdoor pool area as well as the confort of our sunbeds. Thank you once again for making us your choice, we certainly look forward to serving you again and to have the opportunity to exceed you expectations again in a not too distant future. Best regards, Alexandra Fuentes, Asistente de Dirección

    EVALUATION

    Round Indicators

    • may 29 2017
    • Belfast, Northern Ireland
    • Couples

    Daniel178

    “Not as good as first visit”


    The hotel itself is nice, rooms are nice. Not in a busy area with lots of things close by. There are some restaurants and beach within walking distace. Puerto Banus €15 taxi away. The food was terrible. Served me a raw burger, breakfast was not good and after ordering room service that came cold we didnt eat at the hotel anymore. We had stayed 3 years ago attending a wedding and we didnt eat at the hotel then. The staff were very nice except one girl with a real attitude working on the pool bar. She ignored me until she felt ready every time. And be prepared to wait when she is on the bar, she rolls her eyes at customers and huffs and puffs whilst srewing her face up at you for no reason. I stopped using pool bar to avoid her. Overall I would not return on account of food and the rude girl.


    OccidentalEsteponaGM, Director General at Occidental Estepona Thalasso Spa, responded to this review
    Dear Daniel178, I would like to inform you that in Occidental Hotels & Resort we strongly believe that there is always room for improvement therefore and apart from greatly appreciating your critic, I am honestly sorry if we could not cover your expectations fully this time, however you can rest assured that a proper investigation will be carried out and if needed, corrective actions will be taken in order to straighten any possible deviation in our procedures and service standards, at the time that I also inform you that the whole team is really interested in offering the best service possible. Nevertheless we honestly hope to receive you back soon, so that you can both, check that we take your words seriously and also you can enjoy our services again. Regards, Pablo Canca General Manager

    EVALUATION

    Round Indicators

    • may 17 2017
    • Grimsby, United Kingdom
    • Couples

    davidwM4271MG

    “Very pleasant”


    The hotel was spotlessly clean and the staff extremely pleasant. Pool and surroundings good and the room (312) had the sun in the afternoon and evening. The only disappointment, and the reason we could not give a five star recommendation, was that the hot food was not hot enough. Overall though, a lovely experience. We would definitely return.


    OccidentalEsteponaGM, Guest Experience at Occidental Estepona Thalasso Spa, responded to this review
    Dear "DavidwM4271MG", Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We are grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for Occidental Estepona. In addition, thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. In relation with the hot food, all trays of our buffets are being constantly checked by our kitchen staff to ensure that the temperature of the food is adequate and that all options are being replenished throughout all services, nevertheless please rest assured that your comments will be shared with the team so as to avoid receiving this kind of feedback in the future. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Best regards Melisa Andrades Guest Experience.

    EVALUATION

    Round Indicators

    • may 16 2017
    • Surrey, United Kingdom
    • Friends getaway

    Alyson M

    “Excellent stay”


    Deluxe room was spacious, lovely view over pool. Good bar and snacks round pool. Reception very helpful. Near to Port and taxis outside hotel. Breakfast very good choice, even ice cream!! Didn't use spa but it looked lovely, will next time


    OccidentalEsteponaGM, Guest Experience at Occidental Estepona Thalasso Spa, responded to this review
    Dear Mss. "Alyson M", Firstly, We greatly appreciate the time you spent to share your recent holiday experience at our Occidental Estepona hotel and we thank you for your kind recommendation to TripAdvisor's readers. We are very pleased to read that you did like the room we accommodated you and for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best Regards, Melisa Andrades Guest Experience.

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