Barceló Hotel Pool  Estepona Thalasso Spa

Occidental Estepona Thalasso & Spa - Adults Only

Texto: 34685 With an exclusive Thalasso spa and surrounded by golf courses, this hotel is a refuge of luxury and relaxation on the Costa del Sol. A-7 Autovía del Mediterráneo, Km. 165 ( Salida “Cancelada”) | 29680 Estepona
+34 952 899 499 34 952 883 908
Occidental Estepona Thalasso & Spa - Adults Only Texto: 34685 4 out of 5 based on 884 ratings. 884 user reviews.
Occidental Estepona Thalasso & Spa - Adults Only reviewed by Jessica's H on . Horrible Worst hotel we've stayed at! Breakfast and dinner were cold every day and night without fail! No vegetarian options apart from vegetable soup! Chef cooking omelettes and meat never available! Pool... Rating: 1
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Occidental Estepona Thalasso & Spa - Adults Only

A-7 Autovía del Mediterráneo, Km. 165 ( Salida “Cancelada”)   29680 Estepona  


Places of Interest

66.2 km Malaga–Costa del Sol Airport

73.6 km Port of Malaga

80.1 km Maria Zambrano Railway Station - Malaga

70 km Picasso Museum & Cathedral

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Estepona Thalasso & Spa - Adults Only

4.0/5 Round Indicators
| 883 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

44% Complete

396

Very good

36% Complete

323

Average

12% Complete

111

Poor

3% Complete

27

Very poor

3% Complete

27

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    Round Indicators
    Jessica's H 09/20/2017 Couples

    “Horrible ”

    Worst hotel we've stayed at! Breakfast and dinner were cold every day and night without fail! No vegetarian options apart from vegetable soup! Chef cooking omelettes and meat never available! Pool was freezing cold. Not enough sun loungers available actually in the sun! Noisy as is on a main motorway. The only place to eat within walking distance is Burger King. Staff will walk past you without acknowledging you're there and are extremely lazy. The spa is pure sea water and barely enough room for 3 people in a sauna and people not staying in the hotel will get the same rights as hotel guests (couldn't fit us in the spa). Parking will cost you €8 a day which should be included. The cleaners don't replace your towels the whole duration they just hang on the pegs inside as you're not allowed to hang in the fresh air. When we were there approximately 80 footballers arrived at the hotel and received extra special treatment including fresh breakfasts and took over the pool and made us feel very intimidated. It's an adults only hotel yet at night we had screaming babies and children in the downstairs bar. There is not entertainment at all apart from a DJ that plays on a Friday and Saturday afternoon at 5pm-8pm. There is approximately seats for 10 people in the outside bar leaving this hotel to be the most un atmospheric depressing hotel. Even when checking out the receptionist couldn't be bothered to talk to us once bill was settled so will never stay here again. Complete waste of money and would not class as a 4* hotel.
    Round Indicators
    sharonpZ5804ZX Doncaster, United Kingdom. 09/19/2017 Friends getaway

    “Relaxing Place”

    Generally good hotel and facilities shame the use of the spa is only for 1 hour and not all day or at least half a day but other than this the hotel is good, there is very little to do outside of the hotel other than only 1 bar on the same side as hotel other than this we walked over to the Italian and made a night out over there for a change of scenery - the hotel itself is good location for golfing (on the assumption you have access to a car) but we were able to play at San Roque and Alcaidesa links which overlooked Gibraltar - beautiful courses

    OccidentalEsteponaGM, Assistant Manager at Occidental Estepona Thalasso Spa, responded to this review
     Dear Guest, Firstly, we greatly appreciate the time you spent to share your recent holiday experience at our Occidental Estepona hotel and we thank you for your kind recommendation to TripAdvisor's readers. We are very pleased to read that you did like the hotel and facilities. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best Regards, Alexandra Fuentes Assistant Manager

    Round Indicators
    aliciajaynew Wigan, United Kingdom. 09/19/2017 Couples

    “Alicia”

    Excellent stay. Great pool and poolside bar serving tasty food and delicious cocktails! Gardens lovely. Clean, modern rooms. Road nearby quite noisy though! Made good use of shuttle bus but this is only seasonal and I would return again out of season if the shuttle bus continued to run - The hotel is a little isolated so this is essential as taxis were expensive!

    OccidentalEsteponaGM, Assistant Manager at Occidental Estepona Thalasso Spa, responded to this review
     Dear Alicia, Thank you very much for sharing this great review upon your stay with us at Occidental Estepona. Firstly, we are glad you enjoyed the beauty of our pool area and our delicious cocktails. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We sincerely regret we did not meet your expectations this time about the location. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards, Alexandra Fuentes Assistant Manager

    Round Indicators
    bernadette547 09/11/2017 Couples

    “Bernie”

    This hotel is to far out from a town. Is surrounded by noisy traffic. I would not recommend anyone to stay there unless you have a car. Taxi service was just out side but cost a fortune twice a day to get to beach and back to restaurant in evenings.

    OccidentalEsteponaGM, Assistant Manager at Occidental Estepona Thalasso Spa, responded to this review
     Dear Mrs. Close, In first place, I would like to thank you for informing us of your concerns regarding your stay with us, as we at Occidental Hotels & Resorts are convinced that there is always room for improvement and your comments will certainly help us in the continuous efforts to meet the expectations of our guests, for which I greatly appreciate the time you have spent sharing your experience with us. I have personally taken note of the scores you have given us for the different ranges of the survey, with the intention of acting on everything that we can modify to achieve higher levels of satisfaction. Be that as it may, we hope to welcome you again soon so that in addition to enjoying our services and facilities, above all, you can check that we work day by day acting directly on the advice and comments of our customers. Kind regards, Alexandra Fuentes, Assistant Manager

    Round Indicators
    spearce53 Fort Lauderdale, Florida. 09/08/2017 Couples

    “Nice hotel but....”

    Enjoyed our stay at the hotel. The staff were amazing, friendly and helpful. The breakfast buffet was well presented, plentiful with a great selection. Our room was clean and comfortable. However, the hotel needs some refurbishing. The place is a bit shabby. There are dead potted plants all over the hotel. Throw them out and buy new plants. It could be such a nice little hotel but it's let down by untidy shabby areas in the hotel. It looks like nobody cares.

    OccidentalEsteponaGM, Director General at Occidental Estepona Thalasso Spa, responded to this review
     Dear spearce53, We are glad you enjoyed your stay with us here at Occidental Estepona and I can also confirm, that your comments and suggestions are not only considered among us here at the hotel, but also in our main offices. We look forward to welcoming you back so that you can check that your words are taken into account apart from enjoying our services again. Best regards, Pablo Canca General Manager

    EVALUATION

    Round Indicators

    • september 20 2017
    • Couples

    Jessica's H

    “Horrible ”


    Worst hotel we've stayed at! Breakfast and dinner were cold every day and night without fail! No vegetarian options apart from vegetable soup! Chef cooking omelettes and meat never available! Pool was freezing cold. Not enough sun loungers available actually in the sun! Noisy as is on a main motorway. The only place to eat within walking distance is Burger King. Staff will walk past you without acknowledging you're there and are extremely lazy. The spa is pure sea water and barely enough room for 3 people in a sauna and people not staying in the hotel will get the same rights as hotel guests (couldn't fit us in the spa). Parking will cost you €8 a day which should be included. The cleaners don't replace your towels the whole duration they just hang on the pegs inside as you're not allowed to hang in the fresh air. When we were there approximately 80 footballers arrived at the hotel and received extra special treatment including fresh breakfasts and took over the pool and made us feel very intimidated. It's an adults only hotel yet at night we had screaming babies and children in the downstairs bar. There is not entertainment at all apart from a DJ that plays on a Friday and Saturday afternoon at 5pm-8pm. There is approximately seats for 10 people in the outside bar leaving this hotel to be the most un atmospheric depressing hotel. Even when checking out the receptionist couldn't be bothered to talk to us once bill was settled so will never stay here again. Complete waste of money and would not class as a 4* hotel.


    EVALUATION

    Round Indicators

    • september 19 2017
    • Doncaster, United Kingdom
    • Friends getaway

    sharonpZ5804ZX

    “Relaxing Place”


    Generally good hotel and facilities shame the use of the spa is only for 1 hour and not all day or at least half a day but other than this the hotel is good, there is very little to do outside of the hotel other than only 1 bar on the same side as hotel other than this we walked over to the Italian and made a night out over there for a change of scenery - the hotel itself is good location for golfing (on the assumption you have access to a car) but we were able to play at San Roque and Alcaidesa links which overlooked Gibraltar - beautiful courses


    OccidentalEsteponaGM, Assistant Manager at Occidental Estepona Thalasso Spa, responded to this review
    Dear Guest, Firstly, we greatly appreciate the time you spent to share your recent holiday experience at our Occidental Estepona hotel and we thank you for your kind recommendation to TripAdvisor's readers. We are very pleased to read that you did like the hotel and facilities. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best Regards, Alexandra Fuentes Assistant Manager

    EVALUATION

    Round Indicators

    • september 19 2017
    • Wigan, United Kingdom
    • Couples

    aliciajaynew

    “Alicia”


    Excellent stay. Great pool and poolside bar serving tasty food and delicious cocktails! Gardens lovely. Clean, modern rooms. Road nearby quite noisy though! Made good use of shuttle bus but this is only seasonal and I would return again out of season if the shuttle bus continued to run - The hotel is a little isolated so this is essential as taxis were expensive!


    OccidentalEsteponaGM, Assistant Manager at Occidental Estepona Thalasso Spa, responded to this review
    Dear Alicia, Thank you very much for sharing this great review upon your stay with us at Occidental Estepona. Firstly, we are glad you enjoyed the beauty of our pool area and our delicious cocktails. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We sincerely regret we did not meet your expectations this time about the location. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards, Alexandra Fuentes Assistant Manager

    EVALUATION

    Round Indicators

    • september 11 2017
    • Couples

    bernadette547

    “Bernie”


    This hotel is to far out from a town. Is surrounded by noisy traffic. I would not recommend anyone to stay there unless you have a car. Taxi service was just out side but cost a fortune twice a day to get to beach and back to restaurant in evenings.


    OccidentalEsteponaGM, Assistant Manager at Occidental Estepona Thalasso Spa, responded to this review
    Dear Mrs. Close, In first place, I would like to thank you for informing us of your concerns regarding your stay with us, as we at Occidental Hotels & Resorts are convinced that there is always room for improvement and your comments will certainly help us in the continuous efforts to meet the expectations of our guests, for which I greatly appreciate the time you have spent sharing your experience with us. I have personally taken note of the scores you have given us for the different ranges of the survey, with the intention of acting on everything that we can modify to achieve higher levels of satisfaction. Be that as it may, we hope to welcome you again soon so that in addition to enjoying our services and facilities, above all, you can check that we work day by day acting directly on the advice and comments of our customers. Kind regards, Alexandra Fuentes, Assistant Manager

    EVALUATION

    Round Indicators

    • september 8 2017
    • Fort Lauderdale, Florida
    • Couples

    spearce53

    “Nice hotel but....”


    Enjoyed our stay at the hotel. The staff were amazing, friendly and helpful. The breakfast buffet was well presented, plentiful with a great selection. Our room was clean and comfortable. However, the hotel needs some refurbishing. The place is a bit shabby. There are dead potted plants all over the hotel. Throw them out and buy new plants. It could be such a nice little hotel but it's let down by untidy shabby areas in the hotel. It looks like nobody cares.


    OccidentalEsteponaGM, Director General at Occidental Estepona Thalasso Spa, responded to this review
    Dear spearce53, We are glad you enjoyed your stay with us here at Occidental Estepona and I can also confirm, that your comments and suggestions are not only considered among us here at the hotel, but also in our main offices. We look forward to welcoming you back so that you can check that your words are taken into account apart from enjoying our services again. Best regards, Pablo Canca General Manager

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