Barceló Hotel Surroundings  Castillo Club Premium

Barceló Castillo Royal Level

Texto: 38770 Exclusive hotel on the Caleta de Fuste beachfront, with perfect rooms for families or groups of friends. Avenida del Castillo, s/n | 35610 Caleta de Fuste, Antigua (Fuerteventura)
+34 928 16 31 00 +34 928 163 042
Barceló Castillo Royal Level Texto: 38770 4.5 out of 5 based on 662 ratings. 662 user reviews.
Barceló Castillo Royal Level reviewed by stevesushila on . Barcelo Castillo Excellent accommodation, food quality good although not exciting.Variety of pool areas and plenty of sun loungers. Only disappointing aspect of resort is that you can't sit outside the restaurant and... Rating: 4
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Barceló Castillo Royal Level

Avenida del Castillo, s/n   35610 Caleta de Fuste, Antigua (Fuerteventura)  


Places of Interest

7 km Fuerteventura

250 m El Castillo beach

192 m Buenaventura Castle

3 km Salinas de Antigua Golf Course

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Castillo Royal Level

4.5/5 Round Indicators
| 670 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

62% Complete

420

Very good

27% Complete

183

Average

6% Complete

46

Poor

2% Complete

14

Very poor

1% Complete

7

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    Round Indicators
    Luca B 07/19/2017 Couples

    “Amazing holiday”

    We enjoyed a week in the royal level and everything was really amazing . Huge, clean and very comfortable suite very close to shops and restaurants with private pool for the premium members. Caleta the fuste beach just in the front of the hotel is very quite and we really rested, enjoying the sea and the sun . Big variety of food and really good service. We definitely come back
    Round Indicators
    markdM9314QV Chesterfield, United Kingdom. 07/18/2017 Couples

    “Fantastic Holiday”

    Stayed 11 nights from 24 June - All inclusive First time in Fuerteventura and did not disappoint Great hotel and facilities throughout. Was very impressed with Barcelo hotels and what they provide. Definitely worth the extra to stay premium with all the extras included. Loved the Premium pool area Jaunfrau made everyone welcome and did an excellent job making sure everyone had drinks along with his lifeguard colleague. Food quality was generally very good but after a week I did get fed up of buffet food its what I expected I cant fault the hotel. Rooms - Spacious and very comfortable. We had a room with a huge balcony overlooking the sea which was excellent. Its a shame all beds are singles and not zip link for flexibility. We had an air conditioning issue for the first 2 nights which the hotel went above and beyond to put right for us. Thank you Maud Bazin for sorting this. Location ideal 15 minutes taxi from the airport EU15.00 each way a bargain. Very good location to explore the island. Olivia Beach stunning along with beaches in the Jandia areas. Plenty of walking in the resort. Used the Spa 1 day which was lovely and quiet would have nice to have been able to have soft drinks whilst using this area. My only negative I would have preferred a pool area in premium for adults only without kids I can understand why the hotel does offer for this level families when many hotels dont. Highly recommend this hotel especially staying premium and will return.
    Round Indicators
    cpick Rotherham, United Kingdom. 07/12/2017 Friends getaway

    “Short diving break ”

    We stayed here for 4 nights from the 6th of July. The apartments were modern, spacious & spotless. I would highly recommend staying here the private pool & grounds were beautiful. We stayed b&b and the breakfast was fantastic plenty of choice & good quality. We will definitely be returning.
    Round Indicators
    raymondhY6918RE Southampton, United Kingdom. 07/11/2017 Couples

    “Barcelo club level”

    Mixed views on this hotel. Club level pool was excellent room was near to pool not like the other premium rooms. Confusion over what wrists bands meant and costs several other guests felt the same. When upgraded to all inclusive still had to pay for wine and a la carte all inclusive should mean just that. Repair work to bar not ideal staff not always kept update with what was happening around hotel and there were not enough to staff to serve in resturants and bars. Town area no good restaurants to eat in .spa miles away from the rest of the resort and once in spa no view as pool it is sunk in a concrete hole . Not an ideal holiday really

    elcastillorrpp, General Manager at Barcelo Castillo Royal Level, responded to this review
     Dear Guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. It is a pleasure for us to read that you enjoyed the location of your room and we take this opportunity to explain that we have two different areas. One is near the pool and the other one is near the beach. About the wrists bands, in our Resort we have different pensions that our guests can bargain during the booking. All our working staff need to see the pension in order to apply the different discounts. Regarding the all inclusive,We regret your disappointment regarding the extra charge for some drinks for our All Inclusive guests, although we would like to take the opportunity to point out that only a few Premium liquors and bottle of wine are not included and subject to a reduced extra charge comparing to the prices charged for other types of meal plans in the hotel. All the prices and discount are also available on all our menus in the bars and restaurants of our Hotel. We have taken good note of your remark on the queues at times in our bar and regret reading your dissatisfaction, our barmen shifts are studied to ensure an impeccable service throughout the day and are reinforced during peak hours, nevertheless we commit to improve on this aspect of our services so as to avoid receiving this kind of feedback in the future. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Best regards, Alirio Pérez General Manager

    Round Indicators
    stevesushila Milton Keynes, United Kingdom. 07/10/2017 Family

    “Barcelo Castillo”

    Excellent accommodation, food quality good although not exciting.Variety of pool areas and plenty of sun loungers. Only disappointing aspect of resort is that you can't sit outside the restaurant and have a drink after your meal. ie no evening bar area. There is not a bar to go to unless you pay at the harbour and watch entertainment so if you are paying all inclusive it does not provide value for money in this instance. Also spirits are not included in the deal, beer quality poor but the wine is nice.

    elcastillorrpp, General Manager at Barcelo Castillo Royal Level, responded to this review
     Dear Guest, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Regarding the drink the no evening bar, we would like to inform you that for all inclusive Royal Level guest is avaible the lounge bar El Faro. The all inclusive in this bar starts at 7:00 pm until 0:00 o'clock. This information is avaiable also on the welcome leaflet. The all inclusive bar for the night time is also in the Goleta bar and in the teather bar. Regarding the quality of the beer, we also want to inform you that in the Faro bar the all inclusive includs all the type of beer: national and international ones. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, Alirio Pérez General Manager

    EVALUATION

    Round Indicators

    • july 19 2017
    • Couples

    Luca B

    “Amazing holiday”


    We enjoyed a week in the royal level and everything was really amazing . Huge, clean and very comfortable suite very close to shops and restaurants with private pool for the premium members. Caleta the fuste beach just in the front of the hotel is very quite and we really rested, enjoying the sea and the sun . Big variety of food and really good service. We definitely come back


    EVALUATION

    Round Indicators

    • july 18 2017
    • Chesterfield, United Kingdom
    • Couples

    markdM9314QV

    “Fantastic Holiday”


    Stayed 11 nights from 24 June - All inclusive First time in Fuerteventura and did not disappoint Great hotel and facilities throughout. Was very impressed with Barcelo hotels and what they provide. Definitely worth the extra to stay premium with all the extras included. Loved the Premium pool area Jaunfrau made everyone welcome and did an excellent job making sure everyone had drinks along with his lifeguard colleague. Food quality was generally very good but after a week I did get fed up of buffet food its what I expected I cant fault the hotel. Rooms - Spacious and very comfortable. We had a room with a huge balcony overlooking the sea which was excellent. Its a shame all beds are singles and not zip link for flexibility. We had an air conditioning issue for the first 2 nights which the hotel went above and beyond to put right for us. Thank you Maud Bazin for sorting this. Location ideal 15 minutes taxi from the airport EU15.00 each way a bargain. Very good location to explore the island. Olivia Beach stunning along with beaches in the Jandia areas. Plenty of walking in the resort. Used the Spa 1 day which was lovely and quiet would have nice to have been able to have soft drinks whilst using this area. My only negative I would have preferred a pool area in premium for adults only without kids I can understand why the hotel does offer for this level families when many hotels dont. Highly recommend this hotel especially staying premium and will return.


    EVALUATION

    Round Indicators

    • july 12 2017
    • Rotherham, United Kingdom
    • Friends getaway

    cpick

    “Short diving break ”


    We stayed here for 4 nights from the 6th of July. The apartments were modern, spacious & spotless. I would highly recommend staying here the private pool & grounds were beautiful. We stayed b&b and the breakfast was fantastic plenty of choice & good quality. We will definitely be returning.


    EVALUATION

    Round Indicators

    • july 11 2017
    • Southampton, United Kingdom
    • Couples

    raymondhY6918RE

    “Barcelo club level”


    Mixed views on this hotel. Club level pool was excellent room was near to pool not like the other premium rooms. Confusion over what wrists bands meant and costs several other guests felt the same. When upgraded to all inclusive still had to pay for wine and a la carte all inclusive should mean just that. Repair work to bar not ideal staff not always kept update with what was happening around hotel and there were not enough to staff to serve in resturants and bars. Town area no good restaurants to eat in .spa miles away from the rest of the resort and once in spa no view as pool it is sunk in a concrete hole . Not an ideal holiday really


    elcastillorrpp, General Manager at Barcelo Castillo Royal Level, responded to this review
    Dear Guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. It is a pleasure for us to read that you enjoyed the location of your room and we take this opportunity to explain that we have two different areas. One is near the pool and the other one is near the beach. About the wrists bands, in our Resort we have different pensions that our guests can bargain during the booking. All our working staff need to see the pension in order to apply the different discounts. Regarding the all inclusive,We regret your disappointment regarding the extra charge for some drinks for our All Inclusive guests, although we would like to take the opportunity to point out that only a few Premium liquors and bottle of wine are not included and subject to a reduced extra charge comparing to the prices charged for other types of meal plans in the hotel. All the prices and discount are also available on all our menus in the bars and restaurants of our Hotel. We have taken good note of your remark on the queues at times in our bar and regret reading your dissatisfaction, our barmen shifts are studied to ensure an impeccable service throughout the day and are reinforced during peak hours, nevertheless we commit to improve on this aspect of our services so as to avoid receiving this kind of feedback in the future. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Best regards, Alirio Pérez General Manager

    EVALUATION

    Round Indicators

    • july 10 2017
    • Milton Keynes, United Kingdom
    • Family

    stevesushila

    “Barcelo Castillo”


    Excellent accommodation, food quality good although not exciting.Variety of pool areas and plenty of sun loungers. Only disappointing aspect of resort is that you can't sit outside the restaurant and have a drink after your meal. ie no evening bar area. There is not a bar to go to unless you pay at the harbour and watch entertainment so if you are paying all inclusive it does not provide value for money in this instance. Also spirits are not included in the deal, beer quality poor but the wine is nice.


    elcastillorrpp, General Manager at Barcelo Castillo Royal Level, responded to this review
    Dear Guest, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Regarding the drink the no evening bar, we would like to inform you that for all inclusive Royal Level guest is avaible the lounge bar El Faro. The all inclusive in this bar starts at 7:00 pm until 0:00 o'clock. This information is avaiable also on the welcome leaflet. The all inclusive bar for the night time is also in the Goleta bar and in the teather bar. Regarding the quality of the beer, we also want to inform you that in the Faro bar the all inclusive includs all the type of beer: national and international ones. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, Alirio Pérez General Manager

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