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Occidental Jandía Royal Level - Adults only

Texto: 36968 This new concept of exclusive service for adults only is designed to provide maximum comfort and relaxation whilst on holiday. C/ Sancho Panza, s/n. Urbanización Playa del Jable | 35625 Jandía, Pájara (Fuerteventura)
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Occidental Jandía Royal Level - Adults only Texto: 36968 4.5 out of 5 based on 1273 ratings. 1273 user reviews.
Occidental Jandía Royal Level - Adults only reviewed by amboseli on . Royal service The Jandía Royal Level is a separate entity in the huge Jandía Playa Resort. It is small, very quiet and ‘civilized’, has its own restaurants (buffet and themed à la carte), two private pools and a... Rating: 4
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Occidental Jandía Royal Level - Adults only

C/ Sancho Panza, s/n. Urbanización Playa del Jable   35625 Jandía, Pájara (Fuerteventura)  


Places of Interest

84 km Fuerteventura

45 km Las Playitas Golf Course

400 m Jandía beach

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Jandía Royal Level - Adults only

4.5/5 Round Indicators
| 1290 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

59% Complete

762

Very good

26% Complete

344

Average

9% Complete

119

Poor

3% Complete

41

Very poor

1% Complete

24

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    thomas09 cannock. 02/18/2018 Couples

    “Special celebrations!!”

    We arrived at the hotel after a long journey to be greeted with a warm welcome and a cold glass of Cava by our lovely receptionist Marialuisa and were swiftly booked in and escorted to our room. We were delighted to be allocated the room we requested which was large and very well appointed. The bed was enormous - I couldn't find my husband for 14 nights! The bathroom was well stocked with toiletries (replenished regularly) and the bath/hand towels were changed as and when required. As returning guests, we were delighted to be greeted with a bottle of Cava and chocolates which we enjoyed on our terrace whilst waiting for our luggage to be delivered! Aaaahhh - heaven. The next morning we went to breakfast, wearing out shorts and flip flops and were delighted to find that the food selection was as good as we remembered. There was waiter/waitress service for tea and coffee and then a great choice from the buffet ie, breads, cereals, cakes, cheeses, hams, fresh fruits, yoghurts and, of course, the full English with eggs, omelettes and crepes cooked to order - wow. And did I mention Cava!! It was a little breezy whilst at breakfast as the restaurant consists of glass walls which open in the summer, surrounded by plastic awnings and the weather was turning unseasonably cold, windy. Undaunted, we ventured out into the grounds of the hotel intending to walk down to the lighthouse which is a short walk along the footpath skirting the nature reserve. The heavens opened before we even left the hotel grounds and we turned back to the on-site café. As this unseasonal weather continued the hotel staff stepped up a gear, closing the Atlantico bar around the pool and opening up the Green Bar which was normally only open in the evenings, which was much appreciated by the guests. There was entertainment on a couple of evening with a young lady singer and her male accompanist singing blues and country. We also ate in the Al-A-Carte twice to celebrate our Golden Wedding Anniversary and my Birthday, where there was a different menu every night of the week. More Cava - Yum!! In fact the Cava kept turning up! The staff were amazing - the waiting staff, especially the waitress who always remembered that I needed two teabags in my teapot and liked coffee after my evening meal, the chefs who specially fetched lemon for my Crepes, the barmen in both the Atlantico and the bar Verde who remembered my husbands favourite tipple, the wonderful cleaning staff and room service who came daily to replenish everything you might need and plied me with more chocolate - phew!! Now to the negatives - the weather caused tremendous headaches for the hardworking hotel staff, like the enormous, ongoing leak from the overhead air-conditioning unit in the Atlantico Restaurant, which was solved by buckets and towels on the floor mostly throughout our 14 day holiday. The outside location of the restaurant does not take into account cold, wet weather, making it uncomfortable and, in the case of outside, very dangerous. Several evenings there was no lighting to illuminate the boardwalk or steps to/from the restaurant, the tiles in front of the Atlantico bar were extremely slippery in the rain and the hash markings on the wooden steps were almost invisible at night making them almost impossible to spot. Since last year we were pleased to see that a handrail has been fitted down the middle of the stone steps which was a much needed improvement. All that said, we enjoyed the holiday despite the unseasonably wet weather we enjoyed being looked after by all the fantastic staff and hope to return next year (weather permitting)!
    Round Indicators
    monkeyfrog12 Preston, United Kingdom. 02/11/2018 Friends getaway

    “Second visit”

    Just returned from the hotel after a week. Decided to visit again after last years trip and knowing Occidental had taken over. The food in both Atlantico and the A La Carte restaurant were better this year and food was much warmer. The hotel itself is looking tired and we could not see that any improvements to the rooms or interior had been made since our last visit, which was disappointing. The spa has now opened and is ok - nothing special. We experienced a particularly bad week for weather and although this is not the hotels fault, they are really not geared towards this. The Atlantico Bar was closed due to rain, and Bar Verde (the other bar Royal guests can use) remained closed until 6.30 on the day it rained - all day!! This meant that the only bar we could use was the main hotel bar - which in the bad weather was packed and unfortunately like a wind tunnel - people were actually sat in thick bubble coats! The hotel also leaks everywhere in the rain! The hotel does not have heating in the rooms and we had to ask for additional blankets - which were provided but the rooms were cold! Absolutely nothing to do in hotel in bad weather and no nice areas to sit for Royal Level guests in bad weather.The two main Royal level pools were also being refurbished while we were there and this was not mentioned in any correspondence prior to our trip. Staff were fantastic as last year. Not sure we will return here again - which is a shame because it has great potential.

    Barcelo_Canarias, Guest Relations Manager at Occidental Jandia Royal Level - Adults Only, responded to this review
     Dear Guest, Firstly we thank you for making our Occidental Jandia Royal Level hotel your choice hotel for a second visit to Jandia, although we regret that we fell a little short of your expectations this time around. Please accept our sincerest apologies for the imperfections you describe in your review, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, clearly we were not performing to our usual standard on this occasion and we regret not being immediately informed at reception so as to be able to intervene in no time for you to fully enjoy your stay in our hotel, for a future occasion, please do not hesitate to contact the reception desk for anything you may need, the team will do its utmost to find an immediate solution for you. Our main commitment is our guests' satisfaction and our goal, their preference for our hotels year after year, this is why the management team together with all departmental managers, check regularly our installations, revise restaurants' menus and products, undertake regular service trainings so as to ensure the compliance of our high standards of quality as a distinctive feature of our brand; this is why we hope we will have the pleasure to welcome you back on your next visit to Jandia and encourage you to point out any imperfection if any appears, we commit to do our utmost to make sure that you have a fantastic holiday experience among us. Best regards Guest experience Manager Occidental Jandia Royal Level****

    Round Indicators
    BBH279 Leeds, United Kingdom. 02/05/2018 Friends getaway

    “Pleasant hotel by sea but cold.”

    Hotel was OK but had no heating so was cold on this January week. Water in the hot tubs and heated pools would have helped. Not much space in Royal Level - small sports bar, not enough room in restaurants. Nice sea view.

    Barcelo_Canarias, Guest Relations Manager at Occidental Jandia Royal Level - Adults Only, responded to this review
     Dear Guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We are not used to this weather in Fuerteventura, so we are apologize that you did not find a comfortable place. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best regards Guest experience Manager Occidental Jandia Royal Level****

    Round Indicators
    Nigel S Banstead. 02/01/2018 Friends getaway

    “Good hotrl shame about the weather”

    The hotel was just not geared up for the weather, rooms and restaurants were cold with nothing much to do, but food and service in the Buffet was very good and the service in the cocktail bar was excellent

    jandiaplayarrpp, Guest Relations Manager at Occidental Jandia Royal Level - Adults Only, responded to this review
     Dear Nigel, Thank you very much for leaving these comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We are deeply sorry to read all the incovenience with our facilities due to the weather on this occasion, and we would like to apologies. On the other hand we would like to thank you for your wonderful comments on service in restaurant and bars which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind Regards, Guest Experience Manager Occidental Jandia Royal Level

    Round Indicators
    Denise D Doncaster. 02/01/2018 Friends getaway

    “Cold and wet holiday week”

    We stayed at the hotel during a very cold and wet January week. The hotel was unable to cope with guests wanting to be indoors as it’s buffet restaurant relies on many of the guests eating outside and there were not enough indoor spaces.In addition the outside bar was closed due to the rain. The pool was not heated therefore no one could use it during the week. A second outdoor patio area with pool, hot tub and bar was closed and had been for the previous 2 months despite it being advertised by the hotel. The hotel reception and buffet restaurant had leaks from the heavy rain and there were buckets and towels strewn about everywhere. We asked why our heating in the room was not working as it was very cold and we were told that there was no heating in the hotel so were given an extra quilt for the bed. There was only one bar in the hotel that was warm enough for us not to wear our coats. We appreciate that the weather may have been unusual, but the hotel was totally unable to cope. Even if the weather had been good there is very little to do within walking distance other than sunbathe. We would not stay here in future.

    Barcelo_Canarias, Guest Relations Manager at Occidental Jandia Royal Level - Adults Only, responded to this review
     Dear Guest, Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Jandia Royal Level.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We sincerely regret reading that our location did not meet your expectations although it offers beach, the village and shops all in walking distance or swift car ride, and encourage you for a future occasion to visit our website or to contact our call center from where our agents will be able to offer you a personalized booking guidance and help you select the Barceló hotel that best meets your holiday needs and wishes We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best regards Guest experience Manager Occidental Jandia Royal Level****

    EVALUATION

    Round Indicators

    • february 18 2018
    • cannock
    • Couples

    thomas09

    “Special celebrations!!”


    We arrived at the hotel after a long journey to be greeted with a warm welcome and a cold glass of Cava by our lovely receptionist Marialuisa and were swiftly booked in and escorted to our room. We were delighted to be allocated the room we requested which was large and very well appointed. The bed was enormous - I couldn't find my husband for 14 nights! The bathroom was well stocked with toiletries (replenished regularly) and the bath/hand towels were changed as and when required. As returning guests, we were delighted to be greeted with a bottle of Cava and chocolates which we enjoyed on our terrace whilst waiting for our luggage to be delivered! Aaaahhh - heaven. The next morning we went to breakfast, wearing out shorts and flip flops and were delighted to find that the food selection was as good as we remembered. There was waiter/waitress service for tea and coffee and then a great choice from the buffet ie, breads, cereals, cakes, cheeses, hams, fresh fruits, yoghurts and, of course, the full English with eggs, omelettes and crepes cooked to order - wow. And did I mention Cava!! It was a little breezy whilst at breakfast as the restaurant consists of glass walls which open in the summer, surrounded by plastic awnings and the weather was turning unseasonably cold, windy. Undaunted, we ventured out into the grounds of the hotel intending to walk down to the lighthouse which is a short walk along the footpath skirting the nature reserve. The heavens opened before we even left the hotel grounds and we turned back to the on-site café. As this unseasonal weather continued the hotel staff stepped up a gear, closing the Atlantico bar around the pool and opening up the Green Bar which was normally only open in the evenings, which was much appreciated by the guests. There was entertainment on a couple of evening with a young lady singer and her male accompanist singing blues and country. We also ate in the Al-A-Carte twice to celebrate our Golden Wedding Anniversary and my Birthday, where there was a different menu every night of the week. More Cava - Yum!! In fact the Cava kept turning up! The staff were amazing - the waiting staff, especially the waitress who always remembered that I needed two teabags in my teapot and liked coffee after my evening meal, the chefs who specially fetched lemon for my Crepes, the barmen in both the Atlantico and the bar Verde who remembered my husbands favourite tipple, the wonderful cleaning staff and room service who came daily to replenish everything you might need and plied me with more chocolate - phew!! Now to the negatives - the weather caused tremendous headaches for the hardworking hotel staff, like the enormous, ongoing leak from the overhead air-conditioning unit in the Atlantico Restaurant, which was solved by buckets and towels on the floor mostly throughout our 14 day holiday. The outside location of the restaurant does not take into account cold, wet weather, making it uncomfortable and, in the case of outside, very dangerous. Several evenings there was no lighting to illuminate the boardwalk or steps to/from the restaurant, the tiles in front of the Atlantico bar were extremely slippery in the rain and the hash markings on the wooden steps were almost invisible at night making them almost impossible to spot. Since last year we were pleased to see that a handrail has been fitted down the middle of the stone steps which was a much needed improvement. All that said, we enjoyed the holiday despite the unseasonably wet weather we enjoyed being looked after by all the fantastic staff and hope to return next year (weather permitting)!


    EVALUATION

    Round Indicators

    • february 11 2018
    • Preston, United Kingdom
    • Friends getaway

    monkeyfrog12

    “Second visit”


    Just returned from the hotel after a week. Decided to visit again after last years trip and knowing Occidental had taken over. The food in both Atlantico and the A La Carte restaurant were better this year and food was much warmer. The hotel itself is looking tired and we could not see that any improvements to the rooms or interior had been made since our last visit, which was disappointing. The spa has now opened and is ok - nothing special. We experienced a particularly bad week for weather and although this is not the hotels fault, they are really not geared towards this. The Atlantico Bar was closed due to rain, and Bar Verde (the other bar Royal guests can use) remained closed until 6.30 on the day it rained - all day!! This meant that the only bar we could use was the main hotel bar - which in the bad weather was packed and unfortunately like a wind tunnel - people were actually sat in thick bubble coats! The hotel also leaks everywhere in the rain! The hotel does not have heating in the rooms and we had to ask for additional blankets - which were provided but the rooms were cold! Absolutely nothing to do in hotel in bad weather and no nice areas to sit for Royal Level guests in bad weather.The two main Royal level pools were also being refurbished while we were there and this was not mentioned in any correspondence prior to our trip. Staff were fantastic as last year. Not sure we will return here again - which is a shame because it has great potential.


    Barcelo_Canarias, Guest Relations Manager at Occidental Jandia Royal Level - Adults Only, responded to this review
    Dear Guest, Firstly we thank you for making our Occidental Jandia Royal Level hotel your choice hotel for a second visit to Jandia, although we regret that we fell a little short of your expectations this time around. Please accept our sincerest apologies for the imperfections you describe in your review, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, clearly we were not performing to our usual standard on this occasion and we regret not being immediately informed at reception so as to be able to intervene in no time for you to fully enjoy your stay in our hotel, for a future occasion, please do not hesitate to contact the reception desk for anything you may need, the team will do its utmost to find an immediate solution for you. Our main commitment is our guests' satisfaction and our goal, their preference for our hotels year after year, this is why the management team together with all departmental managers, check regularly our installations, revise restaurants' menus and products, undertake regular service trainings so as to ensure the compliance of our high standards of quality as a distinctive feature of our brand; this is why we hope we will have the pleasure to welcome you back on your next visit to Jandia and encourage you to point out any imperfection if any appears, we commit to do our utmost to make sure that you have a fantastic holiday experience among us. Best regards Guest experience Manager Occidental Jandia Royal Level****

    EVALUATION

    Round Indicators

    • february 5 2018
    • Leeds, United Kingdom
    • Friends getaway

    BBH279

    “Pleasant hotel by sea but cold.”


    Hotel was OK but had no heating so was cold on this January week. Water in the hot tubs and heated pools would have helped. Not much space in Royal Level - small sports bar, not enough room in restaurants. Nice sea view.


    Barcelo_Canarias, Guest Relations Manager at Occidental Jandia Royal Level - Adults Only, responded to this review
    Dear Guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We are not used to this weather in Fuerteventura, so we are apologize that you did not find a comfortable place. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best regards Guest experience Manager Occidental Jandia Royal Level****

    EVALUATION

    Round Indicators

    • february 1 2018
    • Banstead
    • Friends getaway

    Nigel S

    “Good hotrl shame about the weather”


    The hotel was just not geared up for the weather, rooms and restaurants were cold with nothing much to do, but food and service in the Buffet was very good and the service in the cocktail bar was excellent


    jandiaplayarrpp, Guest Relations Manager at Occidental Jandia Royal Level - Adults Only, responded to this review
    Dear Nigel, Thank you very much for leaving these comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We are deeply sorry to read all the incovenience with our facilities due to the weather on this occasion, and we would like to apologies. On the other hand we would like to thank you for your wonderful comments on service in restaurant and bars which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind Regards, Guest Experience Manager Occidental Jandia Royal Level

    EVALUATION

    Round Indicators

    • february 1 2018
    • Doncaster
    • Friends getaway

    Denise D

    “Cold and wet holiday week”


    We stayed at the hotel during a very cold and wet January week. The hotel was unable to cope with guests wanting to be indoors as it’s buffet restaurant relies on many of the guests eating outside and there were not enough indoor spaces.In addition the outside bar was closed due to the rain. The pool was not heated therefore no one could use it during the week. A second outdoor patio area with pool, hot tub and bar was closed and had been for the previous 2 months despite it being advertised by the hotel. The hotel reception and buffet restaurant had leaks from the heavy rain and there were buckets and towels strewn about everywhere. We asked why our heating in the room was not working as it was very cold and we were told that there was no heating in the hotel so were given an extra quilt for the bed. There was only one bar in the hotel that was warm enough for us not to wear our coats. We appreciate that the weather may have been unusual, but the hotel was totally unable to cope. Even if the weather had been good there is very little to do within walking distance other than sunbathe. We would not stay here in future.


    Barcelo_Canarias, Guest Relations Manager at Occidental Jandia Royal Level - Adults Only, responded to this review
    Dear Guest, Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Jandia Royal Level.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We sincerely regret reading that our location did not meet your expectations although it offers beach, the village and shops all in walking distance or swift car ride, and encourage you for a future occasion to visit our website or to contact our call center from where our agents will be able to offer you a personalized booking guidance and help you select the Barceló hotel that best meets your holiday needs and wishes We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best regards Guest experience Manager Occidental Jandia Royal Level****

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.

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