Piscina del hotel Occidental Lanzarote Playa

Occidental Lanzarote Playa

Texto: 91290 A series of pools surrounded by subtropical gardens and spectacular views of the Atlantic Ocean invite you to enjoy an unforgettable vacation. Avda. del Mar S/N | 35508 Costa Teguise - Lanzarote | España.
+34 928 590410 *
Occidental Lanzarote Playa Texto: 91290 4 out of 5 based on 1425 ratings. 1425 user reviews.
Occidental Lanzarote Playa reviewed by Sharon A on . Last Minute Deal My husband and I were looking for a cheap late deal. Thomas Cook had an additional £200 of per booking and we ended up getting a really good deal. On arrival check in was quick, and the reception... Rating: 5
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Occidental Lanzarote Playa

Avda. del Mar S/N   35508 Costa Teguise - Lanzarote   España.  


Places of Interest

8 mi Arrecife-Lanzarote

0 m Cala del Ancla Beach

4.5 km Costa Teguise

2.5 mi Costa Teguise Golf Club

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Lanzarote Playa

4.0/5 Round Indicators
| 1429 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

40% Complete

579

Very good

36% Complete

523

Average

16% Complete

241

Poor

4% Complete

61

Very poor

1% Complete

25

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    tjeanaime 06/23/2017 Couples

    “Brilliant place to stay !!”

    Great Holiday ! Will definitely come back .. Staff very helpful and welcoming Hotel location is great overlooking at the sea side Clean rooms Great Food variety Free buses to go round the town Entertainment can be improved especially night time Overall great experience
    Round Indicators
    Sharon A Glasgow, United Kingdom. 06/21/2017 Couples

    “Last Minute Deal”

    My husband and I were looking for a cheap late deal. Thomas Cook had an additional £200 of per booking and we ended up getting a really good deal. On arrival check in was quick, and the reception staff were very courteous. On entering our room we were pleasantly surprised it was a large bright room, jack and Jill sinks and large wardrobes, the room also contained a safe that you paid for at reception. The buffet was excellent, food was always warm and their was plenty of choice. We tried the speciality reasturant and the food was amazing. The entertainment was a bit of a hit and miss, however we were happy playing cards or playing games on the i pad. I went for a massage when I was there and the date and time I was looking for was booked, however the helpful receptionist phoned for another masseuse to come and the massage itself was fab. The only downside was we had to pay a deposit for towels I feel as this is all inclusive this should be included. I felt the hotel sent out mixed messages. I felt it tried to cater for families with the activities, however in the evening they also had a DJ next to the pool area with free cocktails trying to cater for the younger crowd. I think the hotel need to pick which group they are trying to attract.

    lanzaroteplayaguest, Director de Relaciones Públicas at Occidental Lanzarote Playa, responded to this review
     Dear Sharon A, Greetings from Occidental Lanzarote Playa! Thank you very much for your lovely review, by the sounds of it you had a great time! We are happy to read that you enjoyed the resort and our service. We hope you will give us another opportunity to serve you in the future again! Kind regards, May Martinez Guest Experience Manager

    Round Indicators
    leannechristineb Bradford, United Kingdom. 06/21/2017 Family

    “Amazing holiday”

    We just came back from a week here with our children.all I can say is what a fantastic holiday. The hotel was spotless and beautiful. The room was lovely and bed very comfy. The pools were all amazing all 5 of them. Our kids had the time of there lives. Now for the food!! So so good there was a wide variety at every meal time and was delicious every time. Koppaberg on tap at the bar...... Amazing We are looking at booking again for next year

    lanzaroteplayaguest, Director de Relaciones Públicas at Occidental Lanzarote Playa, responded to this review
     Dear leannechristineb, We would like to thank you for the lovely review you shared following your recent visit to our hotel, Occidental Lanzarote Playa, and are delighted to read that we were able to match your holiday expectations. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will share your compliments with the entire team as we know it will be a great source of motivation to keep on going the extra mile. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards, May Martinez

    Round Indicators
    Speedy669 Ruislip, United Kingdom. 06/21/2017 Couples

    “Relaxing break”

    Partner & I arrived late at night. There was a cold meal waiting in the dining room for us. Had a lovely room & could see the power station, but were out all day so it didn't bother us. Good choice of food & always found a seat in the dining room. It was difficult to find a seat in the lobby to watch any entertainment, which we found poor. If we came back to Lanzarote we would definitely stay here again

    lanzaroteplayaguest, Director de Relaciones Públicas at Occidental Lanzarote Playa, responded to this review
     Dear Speedy669, There can be nothing more satisfying to know that you and your family had wonderful stay with us at Occidental Lanzarote Playa. Thank you for choosing our resort and for taking the time to share your holiday experience with us. We look forward to welcome you back in the near future for another unique and memorable stay. Warmest regards, May Martinez Guest Experience Manager

    Round Indicators
    Harry P 06/20/2017 Couples

    “Rooms brilliant - food terrible”

    We arrived at the hotel and found the room and the view to be fantastic. The pool, and the selection of all inclusive drinks were equally as good. However that is where the positivity ends. The food was terrible. Whilst I completely understand that as an all inclusive hotel the food is produced on a budget, there has to be a line drawn between cost reduction and quality. As a head chef myself, I would've felt embarrassed sending out most of the food we were presented. The pizzeria was either frozen pizzas warmed up in a pizza oven or whatever the hell this was (pictures attached). I believe it was the stale bread from the night before, with a couple of mushrooms thrown on top. The rest of the food was warm at best, and it certainly wasn't held at safe temperatures. The food from the outside kitchen was even worse, from burgers with questionable meat content to paella from the dry remnants from the previous nights evening meal. We stayed for 10 nights, and spent €400 eating out instead as the food was so poor. The night before departure we enquired about keeping our room, as our coach transfer was not until half past 7 the following evening. We were told that we could not book to keep the room until 8am on the day of departure. At 9am we arrived at reception and were told we could not keep our room as it was booked, we enquired about alternative shower/changing rooms, which were also fully booked (we were not informed that we needed to book this in advance). The advice from the receptionist was for my fiancé to use the shower in the ladies bathroom, but as this facility is not present in the men's, I was told my only option was to use the poolside shower. Which is completely unacceptable. No further advice or were solutions provided, and so I had a rather sweaty disgusting flight home, as I thought I would spare the other guests the sight of my naked body. I would not return to this hotel, nor would I recommend it to anyone, unless major changes were to be made by the kitchen especially.

    EVALUATION

    Round Indicators

    • june 23 2017
    • Couples

    tjeanaime

    “Brilliant place to stay !!”


    Great Holiday ! Will definitely come back .. Staff very helpful and welcoming Hotel location is great overlooking at the sea side Clean rooms Great Food variety Free buses to go round the town Entertainment can be improved especially night time Overall great experience


    EVALUATION

    Round Indicators

    • june 21 2017
    • Glasgow, United Kingdom
    • Couples

    Sharon A

    “Last Minute Deal”


    My husband and I were looking for a cheap late deal. Thomas Cook had an additional £200 of per booking and we ended up getting a really good deal. On arrival check in was quick, and the reception staff were very courteous. On entering our room we were pleasantly surprised it was a large bright room, jack and Jill sinks and large wardrobes, the room also contained a safe that you paid for at reception. The buffet was excellent, food was always warm and their was plenty of choice. We tried the speciality reasturant and the food was amazing. The entertainment was a bit of a hit and miss, however we were happy playing cards or playing games on the i pad. I went for a massage when I was there and the date and time I was looking for was booked, however the helpful receptionist phoned for another masseuse to come and the massage itself was fab. The only downside was we had to pay a deposit for towels I feel as this is all inclusive this should be included. I felt the hotel sent out mixed messages. I felt it tried to cater for families with the activities, however in the evening they also had a DJ next to the pool area with free cocktails trying to cater for the younger crowd. I think the hotel need to pick which group they are trying to attract.


    lanzaroteplayaguest, Director de Relaciones Públicas at Occidental Lanzarote Playa, responded to this review
    Dear Sharon A, Greetings from Occidental Lanzarote Playa! Thank you very much for your lovely review, by the sounds of it you had a great time! We are happy to read that you enjoyed the resort and our service. We hope you will give us another opportunity to serve you in the future again! Kind regards, May Martinez Guest Experience Manager

    EVALUATION

    Round Indicators

    • june 21 2017
    • Bradford, United Kingdom
    • Family

    leannechristineb

    “Amazing holiday”


    We just came back from a week here with our children.all I can say is what a fantastic holiday. The hotel was spotless and beautiful. The room was lovely and bed very comfy. The pools were all amazing all 5 of them. Our kids had the time of there lives. Now for the food!! So so good there was a wide variety at every meal time and was delicious every time. Koppaberg on tap at the bar...... Amazing We are looking at booking again for next year


    lanzaroteplayaguest, Director de Relaciones Públicas at Occidental Lanzarote Playa, responded to this review
    Dear leannechristineb, We would like to thank you for the lovely review you shared following your recent visit to our hotel, Occidental Lanzarote Playa, and are delighted to read that we were able to match your holiday expectations. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will share your compliments with the entire team as we know it will be a great source of motivation to keep on going the extra mile. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards, May Martinez

    EVALUATION

    Round Indicators

    • june 21 2017
    • Ruislip, United Kingdom
    • Couples

    Speedy669

    “Relaxing break”


    Partner & I arrived late at night. There was a cold meal waiting in the dining room for us. Had a lovely room & could see the power station, but were out all day so it didn't bother us. Good choice of food & always found a seat in the dining room. It was difficult to find a seat in the lobby to watch any entertainment, which we found poor. If we came back to Lanzarote we would definitely stay here again


    lanzaroteplayaguest, Director de Relaciones Públicas at Occidental Lanzarote Playa, responded to this review
    Dear Speedy669, There can be nothing more satisfying to know that you and your family had wonderful stay with us at Occidental Lanzarote Playa. Thank you for choosing our resort and for taking the time to share your holiday experience with us. We look forward to welcome you back in the near future for another unique and memorable stay. Warmest regards, May Martinez Guest Experience Manager

    EVALUATION

    Round Indicators

    • june 20 2017
    • Couples

    Harry P

    “Rooms brilliant - food terrible”


    We arrived at the hotel and found the room and the view to be fantastic. The pool, and the selection of all inclusive drinks were equally as good. However that is where the positivity ends. The food was terrible. Whilst I completely understand that as an all inclusive hotel the food is produced on a budget, there has to be a line drawn between cost reduction and quality. As a head chef myself, I would've felt embarrassed sending out most of the food we were presented. The pizzeria was either frozen pizzas warmed up in a pizza oven or whatever the hell this was (pictures attached). I believe it was the stale bread from the night before, with a couple of mushrooms thrown on top. The rest of the food was warm at best, and it certainly wasn't held at safe temperatures. The food from the outside kitchen was even worse, from burgers with questionable meat content to paella from the dry remnants from the previous nights evening meal. We stayed for 10 nights, and spent €400 eating out instead as the food was so poor. The night before departure we enquired about keeping our room, as our coach transfer was not until half past 7 the following evening. We were told that we could not book to keep the room until 8am on the day of departure. At 9am we arrived at reception and were told we could not keep our room as it was booked, we enquired about alternative shower/changing rooms, which were also fully booked (we were not informed that we needed to book this in advance). The advice from the receptionist was for my fiancé to use the shower in the ladies bathroom, but as this facility is not present in the men's, I was told my only option was to use the poolside shower. Which is completely unacceptable. No further advice or were solutions provided, and so I had a rather sweaty disgusting flight home, as I thought I would spare the other guests the sight of my naked body. I would not return to this hotel, nor would I recommend it to anyone, unless major changes were to be made by the kitchen especially.


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