Interiores del hotel Occidental Lanzarote Playa

Occidental Lanzarote Playa

Texto: 91290 A series of pools surrounded by subtropical gardens and spectacular views of the Atlantic Ocean invite you to enjoy an unforgettable vacation. Avda. del Mar S/N | 35508 | Costa Teguise | Lanzarote | España
+34 928 590410 *
Occidental Lanzarote Playa Texto: 91290 4 out of 5 based on 2684 ratings. 2684 user reviews.
Occidental Lanzarote Playa reviewed by ejc91 on . All-Inclusive Couple Holiday Arrived on 4th May, really unlucky with the weather for the whole week as it was very thick cloud, overcast and strong winds. The hotel is very big and generally nice but the tiny plastic cups given... Rating: 3
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Occidental Lanzarote Playa

Avda. del Mar S/N   35508   Costa Teguise   Lanzarote   España  


Places of Interest

8 mi Arrecife-Lanzarote

0 m Cala del Ancla Beach

4.5 km Costa Teguise

2.5 mi Costa Teguise Golf Club

Premios y Reconocimientos Prizes and awards

Guest reviews.

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Occidental Lanzarote Playa

4.0/5 Round Indicators
| 2684 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

45% Complete

1213

Very good

34% Complete

927

Average

14% Complete

387

Poor

3% Complete

107

Very poor

1% Complete

50

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    ejc91 05/17/2018 Couples

    “All-Inclusive Couple Holiday”

    Arrived on 4th May, really unlucky with the weather for the whole week as it was very thick cloud, overcast and strong winds. The hotel is very big and generally nice but the tiny plastic cups given out ruined the all-inclusive for us. Glasses were only given out in the restaurant and they were still tiny sized. My husband just wanted a pint (even if it was a pint sized plastic cup) rather then us having to order 2-3 drinks at a time each. The entertainment was okay, we liked to come down to dinner around 8ish which means we missed the first entertainment act and by the time we come out of dinner, there were no seats in the lobby to watch the entertainment at all. There were always people standing around as not enough seats. Few minor little things for us which made us feel it wasn't 4* but otherwise, food was good and staff were helpful and polite. If you are looking for sun I wouldn't advise early May.

    lanzaroteplayaguest, Director de Relaciones Públicas at Occidental Lanzarote Playa, responded to this review
     Dear Guest, Thank you so much for taking the time to leave this review as we will use all the info to improve our Hotel. It has been a pleasure having you among us and we would like to thank you for sharing it at TripAdvisor. We are looking forward to meeting you again at Occidental Lanzarote Playa! Best Regards, Nancy Steinert Guest Experience Manager

    Round Indicators
    Elizabeth P Dublin, Ireland. 05/17/2018 Couples

    “holiday”

    we had a very comfortable and relaxing time. Hotel staff were very friendly. The only negative was that there was no beach. The food was excellent and as soon as one tray or dish was almost empty it was refilled straight away.

    lanzaroteplayaguest, Director de Relaciones Públicas at Occidental Lanzarote Playa, responded to this review
     Dear customer, We greatly appreciate the time you spent to share your recent holiday experience at our Occidental Lanzarote Playa hotel and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. We look forward to welcoming you back again very soon. Kind regards, Nancy Steinert Guest Experience Manager

    Round Indicators
    S G Amesbury, United Kingdom. 05/16/2018 Couples

    “Brilliant ”

    A friendly reception is always a good start. We were given directions to our room and a bit of information about the hotel. Level 6. The reception is on level 0, so we expected to go up in the lift, but no. Level 7 is ground floor, then 6, then 0,1,2. 3 being the top floor. Our room 608 was nice, the bed comfy and a separate wet room and wardrobe room. The view was disappointing, it was of a tree in the grounds. There is free wi-fi throughout. The in room safe will cost €3 per day plus a €10 deposit. We went all inclusive so all but a few drinks were included. The meals were good and varied. There are 2 pool areas, the main pool is divided in two and there is a “no reserving sun loungers rule” which seemed to work. There is a small kids pool nearby. The other side of the hotel, there are 2 small pools,one with a kids slide which are much quieter. There is a tennis court, mini golf, padel court, badminton court within the grounds. The entertainment in the evening was mostly good. The Occidental mar hotel is on the opposite side of the road. There is a free bus into Teguisi playa, otherwise the main bus routes stop outside. Bad points: no tea/coffee facilities in the room. We would go back to this hotel in the future.

    lanzaroteplayaguest, Director de Relaciones Públicas at Occidental Lanzarote Playa, responded to this review
     Dear customer, Thank you for the great feedback of your recent holiday experience at our Occidental Lanzarote Playa, guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We look forward to welcoming you back again very soon. Kind regards, Nancy Steinert Guest Experience Manager

    Round Indicators
    YahWarrior Ripley, United Kingdom. 05/15/2018 Couples

    “Customer focused”

    Firstly. This easily qualifies as a 4 Star hotel. People who make comments about star ratings should first of all educate themselves about star ratings instead of projecting their unreasonable expectations into their reviews. I will keep this review fairly short and to the point. Service was great. Staff were friendly and attentive. Well trained in customer service, as with other hotels in the Barceló chain. Accommodation was clean, functional, and with everything one expects in a 4* room. The balcony was massive, private, and faces the sea, sun and pool. Food was excellent, fresh, well cooked, great selection, including chef cooked meats and fish in the actual restaurant. Wine was served by waiting staff from a bottle at the table, and for us, as all inclusive guests, there was no limit (apart from the fact that we aren’t alcoholics!). The wine was the best I’ve had on an all inclusive. There was cava at breakfast, but most people aren’t that desperate in the morning, but a nice touch for those who might want a Buck’s Fizz with their bacon and eggs. Reception staff were first class, as was the entertainment. The bar was well stocked and staff were pleasant and efficiently served all night. Cocktails are included in the all inclusive deal. The bar closed at midnight as far as I remember, which is so much better than other hotels. The hotel is situated less than 5 minutes from the promenade, and is a 30 minute walk, or 5 minute taxi ride into the centre of Costa Teguise. Would I go again? Absolutely!

    lanzaroteplayaguest, Director de Relaciones Públicas at Occidental Lanzarote Playa, responded to this review
     Dear customer, Thank you very much for leaving this review. It has been a pleasure to have you among us and we hope to see you again at Occidental Lanzarote Playa! Sincerely, Nancy Steinert Guest Experience Manager

    Round Indicators
    louarmstrong Southport, United Kingdom. 05/14/2018 Family

    “Fab hotel”

    Occidental Lanzarote Playa is a gorgeous hotel, great location 5 min drive, 15 min walk from the town centre and the water park. All staff very lovely and welcoming, friendly and always wanting to help, entertainment was great, could have been more verity for younger children, this could also be due to the time of year we went. Pools were fab so clean but children's pools not heated which was a little disappointing because my little girl couldn't stay in the pools for too long. Food and drinks were nice and good verity.

    lanzaroteplayaguest, Director de Relaciones Públicas at Occidental Lanzarote Playa, responded to this review
     Dear customer, Thank you for your review about your holidays here at Occidental Lanzarote Playa. We are happy to read that you enjoyed the resort and our service. We hope to see you back soon, here at your second home, Occidental Lanzarote Playa! Kind regards, Nancy Steinert Guest Experience Manager

    EVALUATION

    Round Indicators

    • may 17 2018
    • Couples

    ejc91

    “All-Inclusive Couple Holiday”


    Arrived on 4th May, really unlucky with the weather for the whole week as it was very thick cloud, overcast and strong winds. The hotel is very big and generally nice but the tiny plastic cups given out ruined the all-inclusive for us. Glasses were only given out in the restaurant and they were still tiny sized. My husband just wanted a pint (even if it was a pint sized plastic cup) rather then us having to order 2-3 drinks at a time each. The entertainment was okay, we liked to come down to dinner around 8ish which means we missed the first entertainment act and by the time we come out of dinner, there were no seats in the lobby to watch the entertainment at all. There were always people standing around as not enough seats. Few minor little things for us which made us feel it wasn't 4* but otherwise, food was good and staff were helpful and polite. If you are looking for sun I wouldn't advise early May.


    lanzaroteplayaguest, Director de Relaciones Públicas at Occidental Lanzarote Playa, responded to this review
    Dear Guest, Thank you so much for taking the time to leave this review as we will use all the info to improve our Hotel. It has been a pleasure having you among us and we would like to thank you for sharing it at TripAdvisor. We are looking forward to meeting you again at Occidental Lanzarote Playa! Best Regards, Nancy Steinert Guest Experience Manager

    EVALUATION

    Round Indicators

    • may 17 2018
    • Dublin, Ireland
    • Couples

    Elizabeth P

    “holiday”


    we had a very comfortable and relaxing time. Hotel staff were very friendly. The only negative was that there was no beach. The food was excellent and as soon as one tray or dish was almost empty it was refilled straight away.


    lanzaroteplayaguest, Director de Relaciones Públicas at Occidental Lanzarote Playa, responded to this review
    Dear customer, We greatly appreciate the time you spent to share your recent holiday experience at our Occidental Lanzarote Playa hotel and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. We look forward to welcoming you back again very soon. Kind regards, Nancy Steinert Guest Experience Manager

    EVALUATION

    Round Indicators

    • may 16 2018
    • Amesbury, United Kingdom
    • Couples

    S G

    “Brilliant ”


    A friendly reception is always a good start. We were given directions to our room and a bit of information about the hotel. Level 6. The reception is on level 0, so we expected to go up in the lift, but no. Level 7 is ground floor, then 6, then 0,1,2. 3 being the top floor. Our room 608 was nice, the bed comfy and a separate wet room and wardrobe room. The view was disappointing, it was of a tree in the grounds. There is free wi-fi throughout. The in room safe will cost €3 per day plus a €10 deposit. We went all inclusive so all but a few drinks were included. The meals were good and varied. There are 2 pool areas, the main pool is divided in two and there is a “no reserving sun loungers rule” which seemed to work. There is a small kids pool nearby. The other side of the hotel, there are 2 small pools,one with a kids slide which are much quieter. There is a tennis court, mini golf, padel court, badminton court within the grounds. The entertainment in the evening was mostly good. The Occidental mar hotel is on the opposite side of the road. There is a free bus into Teguisi playa, otherwise the main bus routes stop outside. Bad points: no tea/coffee facilities in the room. We would go back to this hotel in the future.


    lanzaroteplayaguest, Director de Relaciones Públicas at Occidental Lanzarote Playa, responded to this review
    Dear customer, Thank you for the great feedback of your recent holiday experience at our Occidental Lanzarote Playa, guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We look forward to welcoming you back again very soon. Kind regards, Nancy Steinert Guest Experience Manager

    EVALUATION

    Round Indicators

    • may 15 2018
    • Ripley, United Kingdom
    • Couples

    YahWarrior

    “Customer focused”


    Firstly. This easily qualifies as a 4 Star hotel. People who make comments about star ratings should first of all educate themselves about star ratings instead of projecting their unreasonable expectations into their reviews. I will keep this review fairly short and to the point. Service was great. Staff were friendly and attentive. Well trained in customer service, as with other hotels in the Barceló chain. Accommodation was clean, functional, and with everything one expects in a 4* room. The balcony was massive, private, and faces the sea, sun and pool. Food was excellent, fresh, well cooked, great selection, including chef cooked meats and fish in the actual restaurant. Wine was served by waiting staff from a bottle at the table, and for us, as all inclusive guests, there was no limit (apart from the fact that we aren’t alcoholics!). The wine was the best I’ve had on an all inclusive. There was cava at breakfast, but most people aren’t that desperate in the morning, but a nice touch for those who might want a Buck’s Fizz with their bacon and eggs. Reception staff were first class, as was the entertainment. The bar was well stocked and staff were pleasant and efficiently served all night. Cocktails are included in the all inclusive deal. The bar closed at midnight as far as I remember, which is so much better than other hotels. The hotel is situated less than 5 minutes from the promenade, and is a 30 minute walk, or 5 minute taxi ride into the centre of Costa Teguise. Would I go again? Absolutely!


    lanzaroteplayaguest, Director de Relaciones Públicas at Occidental Lanzarote Playa, responded to this review
    Dear customer, Thank you very much for leaving this review. It has been a pleasure to have you among us and we hope to see you again at Occidental Lanzarote Playa! Sincerely, Nancy Steinert Guest Experience Manager

    EVALUATION

    Round Indicators

    • may 14 2018
    • Southport, United Kingdom
    • Family

    louarmstrong

    “Fab hotel”


    Occidental Lanzarote Playa is a gorgeous hotel, great location 5 min drive, 15 min walk from the town centre and the water park. All staff very lovely and welcoming, friendly and always wanting to help, entertainment was great, could have been more verity for younger children, this could also be due to the time of year we went. Pools were fab so clean but children's pools not heated which was a little disappointing because my little girl couldn't stay in the pools for too long. Food and drinks were nice and good verity.


    lanzaroteplayaguest, Director de Relaciones Públicas at Occidental Lanzarote Playa, responded to this review
    Dear customer, Thank you for your review about your holidays here at Occidental Lanzarote Playa. We are happy to read that you enjoyed the resort and our service. We hope to see you back soon, here at your second home, Occidental Lanzarote Playa! Kind regards, Nancy Steinert Guest Experience Manager

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