Piscina del hotel Occidental Lanzarote Playa

Occidental Lanzarote Playa

Texto: 91290 In Costa Teguise, the ideal resort for families, with the best range of sports and leisure activities. Avda. del Mar S/N | 35508 Costa Teguise - Lanzarote | España.
+34 928 590410 *
Occidental Lanzarote Playa Texto: 91290 4 out of 5 based on 689 ratings. 689 user reviews.
Occidental Lanzarote Playa reviewed by victoriayetunde on . Lovely staff, enjoyed my stay I really enjoyed my stay at this hotel, the rooms were lovely. I'd recommend a room with a sea view. The staff were kind and very helpful. It only costs 3euros for a taxi into town and there are... Rating: 5
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Occidental Lanzarote Playa

Avda. del Mar S/N   35508 Costa Teguise - Lanzarote   España.  


Places of Interest

13 km Arrecife-Lanzarote

0 m Cala del Ancla beach

4.5 km Costa Teguise

4 km Costa Teguise Golf Club

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Lanzarote Playa

4.0/5 Round Indicators
| 849 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

34% Complete

293

Very good

37% Complete

321

Average

20% Complete

170

Poor

5% Complete

43

Very poor

2% Complete

22

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    Round Indicators
    Julie G Dumfries and Galloway, United Kingdom. 02/22/2017 Couples

    “Lovely relaxing stay”

    Hotel was clean. Rooms large however 2 single beds with single bed linen pushed together not ideal. Large balcony with lovely sea/solarium view. Staff friendly. Food ok. Pool area clean and always found a sun bed. Located outside main resort area however nice walk/4 euro in taxi. Beach outside hotel rocky and not much sand. Lovely stay.
    Round Indicators
    NYLoverforever Redcar. 02/21/2017 Couples

    “It's ok”

    My husband & I stayed here for the half term holidays & it was our first visit to Lanzarote. The animation team tried hard to include people to join in & were good fun. The bar/reception/restaurant & pool bar staff were polite & obliging. Our room was of good size but looked bit tired & our shower needed re-grouting. They do need to look at the food though. There was usually something to eat, I often had salad but opted not to eat the meat as I found it too tough to eat & not enjoyable. We ate out a number of times, which was disappointing as we'd paid for 'All Inclusive'. It was a let down that the heated pool wasn't up & running & I do understand maintenance needs to be done. I do however feel disgruntled that we weren't offered the option of using the sister hotel as I have read in other reviews. I enjoy a swim each day & our pool was far too cold for me to enjoy. The grounds were well maintained & kept clean. I would stay here again but it does need improving in some areas as mentioned.

    May M, Director de Relaciones Públicas at Occidental Lanzarote Playa, responded to this review
     Dear NYLoverforever; Thank you so much for choosing our hotel for your holidays. We are very sad to read that your stay was not as pleasant as it should have been and we would like to apologize for the inconvenients you encountered while staying in our resort. We will definitely analyze your remarks and discuss it with our executive committee. We will do our best to correct theses mistakes immediately. Regarding the pool; my apologies if we were not able to offer to you the use of the pool in our sister hotel; I would have been glad to hear your comments from you directly and assist you to have a nice stay. I am happy to let you know that maintenance works are finished and the heated pool is working as usual. Thanks for sharing your comments and for giving us a future occasion to welcome you and your family to offer you an amazing holiday as expected. Kind regards, May Martinez Guest Experience Manager ___________________________

    Round Indicators
    sassyb672 Henley-on-Thames, United Kingdom. 02/20/2017 Family

    “Half Term getaway”

    I can see why people come back here each year. It is a very easy holiday. The biggest decision of the day is what to have to eat and where! Hotel restaurant or pool bar! You can eat anything all day long if you wanted (just about). I did object to chips being available at breakfast, as well as lager! However, it is very possible to eat healthily for each meal, though I would say that some meals lacked flavour. The pool was freezing (the other pool was out of action), but after a while it was really very refreshing. All the staff are great, from the bar to the restaurant. The Reception and Animation (Entertainment) Team are excellent. The Evening Entertainment were a bit hit and miss - you can miss it because it was difficult to get a seat in the bar to see them or they were a bit lame. Overall it was an enjoyable stay which grew on me the longer we were there. It ticked the boxes for a half term, disengage brain, fly and flop holiday. Top Tip: If you are staying at this hotel: Take a taxi, and don't book a pick up, this hotel is maximum 20 minutes from the airport. You will spend at least an hour waiting for everyone else to get on the bus or be the first pick up to the airport and have to drive around all the hotels in Teguise before going to the airport with more than 2 hours to spare. This is particularly relevant if you have checked into your flight before leaving the hotel.

    May M, Director de Relaciones con Clientes at Occidental Lanzarote Playa, responded to this review
     Dear sassyb672; Thank you so much for your comments on the Trip Advisor’s site and for sharing with us your feedback after spending your holidays at the Occidental Lanzarote Playa. We are so glad to see that you have enjoyed our facilities as well as the friendliness of our employees. It is always a pleasure to receive such encouraging comments and this will be for us one more reason to continue working hard and improve the operation and facilities of the hotel day by day. Regarding the pool, we apologize for the inconveniences it could cause, we have to make some routine works to comply with the health & safety law in benefit of our customers; but I am happy to inform you that they have been finished having all the pools operational right nbow. We really hope to have a future opportunity to welcome you again ! Best Regards May Martínez Guest Experience Manager

    Round Indicators
    wszyszkowski Warsaw, Poland. 02/20/2017 Couples

    “My opinion of Occedental Lanzarote Playa Hotel”

    Our stay in this hotel was very nice. We are very satisfied of accomodation conditions included food,animations and staff members in reception and animations staff. Room was very comfortable and cleaned every day with beaufifull view from our terrace.

    May M, Director de Relaciones Públicas at Occidental Lanzarote Playa, responded to this review
     Dear wszyszkowski; Greetings from Occidental Lanzarote Playa! Thank you very much for your lovely review, by the sounds of it you had a great time! We are happy to read that you enjoyed the resort and our service. We hope you will give us another opportunity to serve you in the future again! Kind regards, May Martinez Guest Experience Manager

    Round Indicators
    manxtaj40 Isle Of Man. 02/20/2017 Couples

    “STAY SOMEWHERE ELSE !!!”

    Too much to list. So many other nice hotels to choose from so don't waste your money on this one. Very poor quality rooms and facilities. Very unhelpful and unfriendly staff. Noisy and dirty renovation work going on which we weren't told about in advance. Definitely wouldn't stay here again.

    May M, Director de Relaciones Públicas at Occidental Lanzarote Playa, responded to this review
     Dear manxtaj40; On Behalf of Occidental Lanzarote Playa Hotel I would like to thank you for sharing your comments about your recent stay and for having selected our hotel. We are really sorry to learn that we did not meet your expectations even we try not to let this occur. Outline in this regard that we are not having renovation works in the hotel; we regret if your stay coincided with some routine maintenance works by the pool, which are already finished having all our 5 pools operational. Noted also, that the external maintenance works that took place for a couple of days in the street next to the hotel door are finished and that everything is going on with the usual regularity . Once again I would like to thank you for you comments hoping to have a future opportunity to welcome you again . Kind Regards May Martínez Guest Experience Manager

    EVALUATION

    Round Indicators

    • february 22 2017
    • Dumfries and Galloway, United Kingdom
    • Couples

    Julie G

    “Lovely relaxing stay”


    Hotel was clean. Rooms large however 2 single beds with single bed linen pushed together not ideal. Large balcony with lovely sea/solarium view. Staff friendly. Food ok. Pool area clean and always found a sun bed. Located outside main resort area however nice walk/4 euro in taxi. Beach outside hotel rocky and not much sand. Lovely stay.


    EVALUATION

    Round Indicators

    • february 21 2017
    • Redcar
    • Couples

    NYLoverforever

    “It's ok”


    My husband & I stayed here for the half term holidays & it was our first visit to Lanzarote. The animation team tried hard to include people to join in & were good fun. The bar/reception/restaurant & pool bar staff were polite & obliging. Our room was of good size but looked bit tired & our shower needed re-grouting. They do need to look at the food though. There was usually something to eat, I often had salad but opted not to eat the meat as I found it too tough to eat & not enjoyable. We ate out a number of times, which was disappointing as we'd paid for 'All Inclusive'. It was a let down that the heated pool wasn't up & running & I do understand maintenance needs to be done. I do however feel disgruntled that we weren't offered the option of using the sister hotel as I have read in other reviews. I enjoy a swim each day & our pool was far too cold for me to enjoy. The grounds were well maintained & kept clean. I would stay here again but it does need improving in some areas as mentioned.


    May M, Director de Relaciones Públicas at Occidental Lanzarote Playa, responded to this review
    Dear NYLoverforever; Thank you so much for choosing our hotel for your holidays. We are very sad to read that your stay was not as pleasant as it should have been and we would like to apologize for the inconvenients you encountered while staying in our resort. We will definitely analyze your remarks and discuss it with our executive committee. We will do our best to correct theses mistakes immediately. Regarding the pool; my apologies if we were not able to offer to you the use of the pool in our sister hotel; I would have been glad to hear your comments from you directly and assist you to have a nice stay. I am happy to let you know that maintenance works are finished and the heated pool is working as usual. Thanks for sharing your comments and for giving us a future occasion to welcome you and your family to offer you an amazing holiday as expected. Kind regards, May Martinez Guest Experience Manager ___________________________

    EVALUATION

    Round Indicators

    • february 20 2017
    • Henley-on-Thames, United Kingdom
    • Family

    sassyb672

    “Half Term getaway”


    I can see why people come back here each year. It is a very easy holiday. The biggest decision of the day is what to have to eat and where! Hotel restaurant or pool bar! You can eat anything all day long if you wanted (just about). I did object to chips being available at breakfast, as well as lager! However, it is very possible to eat healthily for each meal, though I would say that some meals lacked flavour. The pool was freezing (the other pool was out of action), but after a while it was really very refreshing. All the staff are great, from the bar to the restaurant. The Reception and Animation (Entertainment) Team are excellent. The Evening Entertainment were a bit hit and miss - you can miss it because it was difficult to get a seat in the bar to see them or they were a bit lame. Overall it was an enjoyable stay which grew on me the longer we were there. It ticked the boxes for a half term, disengage brain, fly and flop holiday. Top Tip: If you are staying at this hotel: Take a taxi, and don't book a pick up, this hotel is maximum 20 minutes from the airport. You will spend at least an hour waiting for everyone else to get on the bus or be the first pick up to the airport and have to drive around all the hotels in Teguise before going to the airport with more than 2 hours to spare. This is particularly relevant if you have checked into your flight before leaving the hotel.


    May M, Director de Relaciones con Clientes at Occidental Lanzarote Playa, responded to this review
    Dear sassyb672; Thank you so much for your comments on the Trip Advisor’s site and for sharing with us your feedback after spending your holidays at the Occidental Lanzarote Playa. We are so glad to see that you have enjoyed our facilities as well as the friendliness of our employees. It is always a pleasure to receive such encouraging comments and this will be for us one more reason to continue working hard and improve the operation and facilities of the hotel day by day. Regarding the pool, we apologize for the inconveniences it could cause, we have to make some routine works to comply with the health & safety law in benefit of our customers; but I am happy to inform you that they have been finished having all the pools operational right nbow. We really hope to have a future opportunity to welcome you again ! Best Regards May Martínez Guest Experience Manager

    EVALUATION

    Round Indicators

    • february 20 2017
    • Warsaw, Poland
    • Couples

    wszyszkowski

    “My opinion of Occedental Lanzarote Playa Hotel”


    Our stay in this hotel was very nice. We are very satisfied of accomodation conditions included food,animations and staff members in reception and animations staff. Room was very comfortable and cleaned every day with beaufifull view from our terrace.


    May M, Director de Relaciones Públicas at Occidental Lanzarote Playa, responded to this review
    Dear wszyszkowski; Greetings from Occidental Lanzarote Playa! Thank you very much for your lovely review, by the sounds of it you had a great time! We are happy to read that you enjoyed the resort and our service. We hope you will give us another opportunity to serve you in the future again! Kind regards, May Martinez Guest Experience Manager

    EVALUATION

    Round Indicators

    • february 20 2017
    • Isle Of Man
    • Couples

    manxtaj40

    “STAY SOMEWHERE ELSE !!!”


    Too much to list. So many other nice hotels to choose from so don't waste your money on this one. Very poor quality rooms and facilities. Very unhelpful and unfriendly staff. Noisy and dirty renovation work going on which we weren't told about in advance. Definitely wouldn't stay here again.


    May M, Director de Relaciones Públicas at Occidental Lanzarote Playa, responded to this review
    Dear manxtaj40; On Behalf of Occidental Lanzarote Playa Hotel I would like to thank you for sharing your comments about your recent stay and for having selected our hotel. We are really sorry to learn that we did not meet your expectations even we try not to let this occur. Outline in this regard that we are not having renovation works in the hotel; we regret if your stay coincided with some routine maintenance works by the pool, which are already finished having all our 5 pools operational. Noted also, that the external maintenance works that took place for a couple of days in the street next to the hotel door are finished and that everything is going on with the usual regularity . Once again I would like to thank you for you comments hoping to have a future opportunity to welcome you again . Kind Regards May Martínez Guest Experience Manager

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