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Amplia piscina del hotel Occidental Grand Papagayo Resort

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Map and location

Blvd. Playa Hermosa 800mts al norte   48-5000 Golfo de Papagayo , Guanacaste   Costa Rica  

How do I get to the hotel?

T + 50 626 908 000

papagayo@occidentalhotels.com

Points of Interest

14 mi Daniel Oduber Quirós International Airport

19 mi Gulf of Papagayo

6 mi Coco Beach

2 mi Hermosa Beach

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Papagayo - Adults only

4.0/5 Round Indicators
| 4715 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service

Comments

Excellent

40% Complete

1908

Very good

31% Complete

1470

Average

14% Complete

707

Poor

7% Complete

365

Very poor

5% Complete

265

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    Round Indicators
    sheldon757 Bedford, Texas. 10/15/2019 Couples

    “Excellent”

    I really enjoyed my stay and we enjoyed every minute of it.i would most definitely advise my friends and family about this resort. The food was magnificent and everyone was very nice and professional.
    See full review

    Jean Marie P, Manager at Occidental Papagayo, responded to this review
     Dear Sheldon We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Papagayo hotel with us and Tripadvisor readers. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guest's overall experience. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Raúl Arranz General Manager Occidental Papagayo

    Round Indicators
    hwangchopin 10/13/2019 Couples

    “I wanna come here again 강추합니다!”

    Foods are awesome. It was better than secret the vine hotel in Cancun. staffs are very kind. The thing that the free Wi-fi was provided only for 1day made me panic, nevertheless, I wanna come here again. 음식이 제일 좋았어요. 가성비 좋아요. 다음에 또 오고 싶어요. 근데 예약할때는 못봤는데 와이파이가 하루만 무료제공이라 당황했네요. 그럼에도 불구하고 단점을 모두 상쇄할만큼 호텔이 아름다웠고 음식이 맛있었고 직원들이 친절해서 꼭 또 올거에요!
    See full review

    Jean Marie P, Manager at Occidental Papagayo, responded to this review
     Dear Hwangchopin Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Raúl Arranz General Manager Occidental Papagayo

    Round Indicators
    Toni060 Atlanta, Georgia. 10/12/2019 Family

    “Occidental Papagayo Costa Rica”

    Overall this was a great resort. I would stay here again. It is a bit out of the way, but if you like seclusion, this the place for you. I would highly recommend a rental car. The roads are good/safe. If you have a GPS you can drive any place in Costa Rica. The people here are great. At the Occidental Papagayo - wet pool is very relaxing and the food was very good at both the snack bar and the buffet restaurant. Great time by all!
    See full review

    Jean Marie P, Manager at Occidental Papagayo, responded to this review
     Dear Toni Thank you for your fabulous review of Occidental Papagayo. We are delighted that you choose us as your holiday destination. We aim to provide each and every guest with a wonderful and memorable experience and I am so pleased that we did it for you. We would also like to thank you for recommending our resort. It is a privilege to have guests like you. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Raúl Arranz General Manager Occidental Papagayo

    Round Indicators
    RomanS1384 10/11/2019 Couples

    “very good”

    good for the money, clean, quite, excellent transportation service inside the resort the only thing i missed bacon for breakfast, could be more fish dishes in the menu minus not to much to do in the evening not entertainment.
    See full review

    Jean Marie P, Manager at Occidental Papagayo, responded to this review
     Dear Roman Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Raúl Arranz General Manager Occidental Papagayo

    Round Indicators
    Justin K Waller, Texas. 10/10/2019 Couples

    “Book this place now!!!!”

    We had an amazing trip at the Occidental Papagayo. Benito Guigni picked us up at the airport and took us to the hotel. I'd like to thank everyone that works there. We met so many people and many names I do not remember however they all deserve a round of applause. Patricia,Antonio,Enrique the manager, and Antonio took real good care of us in the restaurant areas. Antonio also taught my wife some new spanish words. The young lady who made the omelets in the breakfast area was amazing. You can go wrong with a custom omelet made to order. Enrique helped resolve a problem that we had when my wife didn't receive the room service meal. He was able to arrange another meal in the Italian food restaurant and made it extra special with some sparkling wine. The food in the Italian restaurant is amazing. Definitely make sure you eat in there. All of the waitstaff is amazing. Tony was an amazing bartender that we had take care of us many times in the premium lounge. It is definitely worth upgrading you stay to the premium level rooms. You get better name brands in liquor, and a bartender who waits on you and will make your drinks perfectly. We met Johnny in the disco who was our bartender and he made amazing drinks even though they didn't have the premium lounge liquor. They had quality scotch like Johnny Walker red and other types of liquors. Jennifer at the swim up pool bar was our bartender and she made amazing drinks down there. I was needing a pen and Stephanie at the front lobby let me borrow a pen before we went on our first excursion that Benito Guigni booked for us with Elvis and Papaya. Where we did horseback riding,ziplining,volcano tour,volcanic spring's, volcanic mud spa as well. Benito was amazing as well. Elvis and Papaya were great guides and even stopped in Liberia so we could check out a local market. While looking for another excursion while there Alex in the lobby in the evening told me about Javier who did the ATV tours that worked at the resort. Alex was great and I found Javier near the swim up pool bar where the ATVs were kept on the grounds under the tree with the monkey's. Javier was a great guide on the tour we went to Coco beach,Panama beach, Sardinal district, and Hermosa beach. We toured the countryside on Honda 4trax 4x4 ATV's. The tour was amazing and we even got to go to a town in Sardinal where tourists don't go to see how Costa Rican life really is. Everyone there was very friendly and we felt very safe. The gentlemen named Anthony in Sardinal owned a work out gym and he was very friendly to talk to. He said he had been working out for 15 years and the results showed. A local vendor on a bicycle came by and Javier bought us each a coconut where we drank the water from it and the vendor cut it open for fresh coconut meat. When we toured the countryside he showed us beautiful sites and local villages. In Coco Beach we were able to walk around and check out shops and then drink at the local bar by the beach. The drinks were amazing and the people were so friendly. We can't wait to go back to Costa Rica.
    See full review

    Jean Marie P, Manager at Occidental Papagayo, responded to this review
     Dear Justin Thank you for taking the time to share your recent vacation experience at Occidental Papagayo. We are so pleased to read that you had a great time and appreciate all of your feedback. We would also like to say how grateful we are to you for your extensive and descriptive review, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. We are glad that out staff contributed so much to your stay, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Raúl Arranz General Manager Occidental Papagayo

    EVALUATION

    Round Indicators
    • october 15 2019
    • Bedford, Texas
    • Couples

    sheldon757

    “Excellent”

    I really enjoyed my stay and we enjoyed every minute of it.i would most definitely advise my friends and family about this resort. The food was magnificent and everyone was very nice and professional.

    The hotel has answered

    Jean Marie P, Manager at Occidental Papagayo, responded to this review
    Dear Sheldon We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Papagayo hotel with us and Tripadvisor readers. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guest's overall experience. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Raúl Arranz General Manager Occidental Papagayo

    EVALUATION

    Round Indicators
    • october 13 2019
    • Couples

    hwangchopin

    “I wanna come here again 강추합니다!”

    Foods are awesome. It was better than secret the vine hotel in Cancun. staffs are very kind. The thing that the free Wi-fi was provided only for 1day made me panic, nevertheless, I wanna come here again. 음식이 제일 좋았어요. 가성비 좋아요. 다음에 또 오고 싶어요. 근데 예약할때는 못봤는데 와이파이가 하루만 무료제공이라 당황했네요. 그럼에도 불구하고 단점을 모두 상쇄할만큼 호텔이 아름다웠고 음식이 맛있었고 직원들이 친절해서 꼭 또 올거에요!

    The hotel has answered

    Jean Marie P, Manager at Occidental Papagayo, responded to this review
    Dear Hwangchopin Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Raúl Arranz General Manager Occidental Papagayo

    EVALUATION

    Round Indicators
    • october 12 2019
    • Atlanta, Georgia
    • Family

    Toni060

    “Occidental Papagayo Costa Rica”

    Overall this was a great resort. I would stay here again. It is a bit out of the way, but if you like seclusion, this the place for you. I would highly recommend a rental car. The roads are good/safe. If you have a GPS you can drive any place in Costa Rica. The people here are great. At the Occidental Papagayo - wet pool is very relaxing and the food was very good at both the snack bar and the buffet restaurant. Great time by all!

    The hotel has answered

    Jean Marie P, Manager at Occidental Papagayo, responded to this review
    Dear Toni Thank you for your fabulous review of Occidental Papagayo. We are delighted that you choose us as your holiday destination. We aim to provide each and every guest with a wonderful and memorable experience and I am so pleased that we did it for you. We would also like to thank you for recommending our resort. It is a privilege to have guests like you. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Raúl Arranz General Manager Occidental Papagayo

    EVALUATION

    Round Indicators
    • october 11 2019
    • Couples

    RomanS1384

    “very good”

    good for the money, clean, quite, excellent transportation service inside the resort the only thing i missed bacon for breakfast, could be more fish dishes in the menu minus not to much to do in the evening not entertainment.

    The hotel has answered

    Jean Marie P, Manager at Occidental Papagayo, responded to this review
    Dear Roman Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Raúl Arranz General Manager Occidental Papagayo

    EVALUATION

    Round Indicators
    • october 10 2019
    • Waller, Texas
    • Couples

    Justin K

    “Book this place now!!!!”

    We had an amazing trip at the Occidental Papagayo. Benito Guigni picked us up at the airport and took us to the hotel. I'd like to thank everyone that works there. We met so many people and many names I do not remember however they all deserve a round of applause. Patricia,Antonio,Enrique the manager, and Antonio took real good care of us in the restaurant areas. Antonio also taught my wife some new spanish words. The young lady who made the omelets in the breakfast area was amazing. You can go wrong with a custom omelet made to order. Enrique helped resolve a problem that we had when my wife didn't receive the room service meal. He was able to arrange another meal in the Italian food restaurant and made it extra special with some sparkling wine. The food in the Italian restaurant is amazing. Definitely make sure you eat in there. All of the waitstaff is amazing. Tony was an amazing bartender that we had take care of us many times in the premium lounge. It is definitely worth upgrading you stay to the premium level rooms. You get better name brands in liquor, and a bartender who waits on you and will make your drinks perfectly. We met Johnny in the disco who was our bartender and he made amazing drinks even though they didn't have the premium lounge liquor. They had quality scotch like Johnny Walker red and other types of liquors. Jennifer at the swim up pool bar was our bartender and she made amazing drinks down there. I was needing a pen and Stephanie at the front lobby let me borrow a pen before we went on our first excursion that Benito Guigni booked for us with Elvis and Papaya. Where we did horseback riding,ziplining,volcano tour,volcanic spring's, volcanic mud spa as well. Benito was amazing as well. Elvis and Papaya were great guides and even stopped in Liberia so we could check out a local market. While looking for another excursion while there Alex in the lobby in the evening told me about Javier who did the ATV tours that worked at the resort. Alex was great and I found Javier near the swim up pool bar where the ATVs were kept on the grounds under the tree with the monkey's. Javier was a great guide on the tour we went to Coco beach,Panama beach, Sardinal district, and Hermosa beach. We toured the countryside on Honda 4trax 4x4 ATV's. The tour was amazing and we even got to go to a town in Sardinal where tourists don't go to see how Costa Rican life really is. Everyone there was very friendly and we felt very safe. The gentlemen named Anthony in Sardinal owned a work out gym and he was very friendly to talk to. He said he had been working out for 15 years and the results showed. A local vendor on a bicycle came by and Javier bought us each a coconut where we drank the water from it and the vendor cut it open for fresh coconut meat. When we toured the countryside he showed us beautiful sites and local villages. In Coco Beach we were able to walk around and check out shops and then drink at the local bar by the beach. The drinks were amazing and the people were so friendly. We can't wait to go back to Costa Rica.

    The hotel has answered

    Jean Marie P, Manager at Occidental Papagayo, responded to this review
    Dear Justin Thank you for taking the time to share your recent vacation experience at Occidental Papagayo. We are so pleased to read that you had a great time and appreciate all of your feedback. We would also like to say how grateful we are to you for your extensive and descriptive review, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. We are glad that out staff contributed so much to your stay, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Raúl Arranz General Manager Occidental Papagayo

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