Amplia piscina del hotel Occidental Grand Papagayo Resort

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Map and location

Blvd. Playa Hermosa 800mts al norte   48-5000 Golfo de Papagayo , Guanacaste   Costa Rica  

How do I get to the hotel?

T + 50 626 908 000

papagayo@occidentalhotels.com

Points of Interest

14 mi Daniel Oduber Quirós International Airport

19 mi Gulf of Papagayo

6 mi Coco Beach

2 mi Hermosa Beach

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Papagayo - Adults only

4.0/5 Round Indicators
| 4088 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service

Comments

Excellent

38% Complete

1591

Very good

32% Complete

1311

Average

15% Complete

623

Poor

8% Complete

335

Very poor

5% Complete

228

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    Round Indicators
    Mary C 02/17/2019 Couples

    “So much potential”

    Restaurant reservation policy is not as advertised and extremely unfair. Guests should be able to reserve a dinner more frequently and shouldn't have to stand in a line early in the morning to only possibly get a table. At the beach pool bar drinks seemed watered down. We witnessed the bartender put zero vodka in 2 vodka cranberrys and then when questioned he insisted he had. Drinks in general were just average and the alcohol selection was very limited. Prices in the onsite store were outrageous. I've never in my life paid $7.95 for a medium bottle of water or $5.50 for a single can of LeCroix water! You are not able to switch the soft drinks or beer in your mini fridge out for water even though you are informed not to drink the water from the tap. However, the resort was beautiful and relaxing, the rooms were very nice, the staff was kind and as helpful as they could be. Would only go back here if a few resort policies were changed.
    See full review
    Round Indicators
    ValeriaP335 Welland, Canada. 02/16/2019 Couples

    “Bird watching”

    If you are birds watching enthusiast and staying in Quanacaste you must get in touch with Julio the Tour Guide mailto:jguadamuz22@yahoo.com or +50688249922 to arrange the tour. We went for Early Bird Watching tour with Julio and spent amazing 5 hours spotting birds, getting explanations and listening the stories. Guy is living enciclopedia of birds, animals and plants. Within half an hour drive from hotel we saw about 50 species including 4 endemic. Highly recommend Julio if you are planning to travel and learn new things. Hotel is good with friendly and helpful staff, great food and nice beach with lava outcrops that you can explore during low tide. Amazingly wifi is not free; it’s a shame.
    See full review
    Round Indicators
    ElioMarcaccini Victoria, Canada. 02/16/2019 Couples

    “Don't go million stairs and cheap food”

    Another dump from from this chain of hotels I actually paid a $300 to leave that place after 1 night. Food is cheap and no selection. Hundreds of stairs to go to the pool and to your room, nothing to do like being in a old age home Some staff not the nicest Had to go to the hotel lobby to get WIFI Do your self a favour stay anywhere else
    See full review
    Round Indicators
    jerry s Bothell. 02/16/2019 Couples

    “Out-of-the-Way Hotel with Nice Facilities, Friendly Staff, Not Much Beach but Nice Pool”

    Spent 2 weeks in January, mainly wanting to relax and not have to hassle with arrangements, finding restaurants, etc. Occidental Papagayo has 3 "specialty" restaurants in addition to the Bistro buffet and the pool area restaurant. The Grill was terrific -- excellent beef and seafood, located in the pool area restaurant -- basically outdoors, but with screened enclosure. Italian restaurant was also good, but didn't care too much for the Asian restaurant. The rooms are spread over a large area, which means lots of walking or waiting for the shuttle (which does provide very good service). So, you can be fairly isolated, or closer to the pool, restaurants, etc. We arrived late at night and were taken to our room in the most distant building. My wife had broken her foot a few weeks earlier, so this was not really a good option. We called to change rooms, and were given a nice room in the 4-story building nearest to the pool and restaurants. That was much better, and we enjoyed the room with balcony facing the pool. The only issue was that the front desk staff told us the room wasn't ready yet -- fine, we understand that. However, they told us it would be ready in an hour. An hour and a half later, they said it would be ready soon, but it turned out that nobody had bothered to check with the housekeeping staff to see when it would be ready or to ask for it to be cleaned sooner. They just sort of told us whatever they felt like, with no real information. I went over to find the housekeeper, and she immediately went to prepare the room. Other than that issue, the staff were fantastic -- all very friendly and helpful. A special shout-out to Carlos and Samuel who led the poolside activities and brought real enthusiasm and fun to the pool area, Also, Alonso in the Grill and Renia and Maria in the Bistro were very friendly and helpful, especially helping out my wife with her limited mobility. Also got a very nice massage in the Spa. Beach area is not very exciting. Very short beach at low tide, and not particularly inviting. However, the two pools provide plenty of water and lounging in the chaises.
    See full review
    Round Indicators
    Trines9999 02/15/2019 Couples

    “A beauiful resort”

    One of the most beautiful hotel we have visited in Costa Rica. Everything is clean. Breakfast was excellent and the food either by lunch or dinner was perfect......The Buffet was outstanding. The staff was so nice. Enrique is manager of the restaurantes, he is the best.
    See full review

    Jean Marie P, Manager at Occidental Papagayo - Adults only, responded to this review
     Dear Trines Thank you for the great feedback of your recent holiday experience at our Occidental Papagayo; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel, specially to Enrique, he is wonderfull! Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

    EVALUATION

    Round Indicators
    • february 17 2019
    • Couples

    Mary C

    “So much potential”

    Restaurant reservation policy is not as advertised and extremely unfair. Guests should be able to reserve a dinner more frequently and shouldn't have to stand in a line early in the morning to only possibly get a table. At the beach pool bar drinks seemed watered down. We witnessed the bartender put zero vodka in 2 vodka cranberrys and then when questioned he insisted he had. Drinks in general were just average and the alcohol selection was very limited. Prices in the onsite store were outrageous. I've never in my life paid $7.95 for a medium bottle of water or $5.50 for a single can of LeCroix water! You are not able to switch the soft drinks or beer in your mini fridge out for water even though you are informed not to drink the water from the tap. However, the resort was beautiful and relaxing, the rooms were very nice, the staff was kind and as helpful as they could be. Would only go back here if a few resort policies were changed.

    EVALUATION

    Round Indicators
    • february 16 2019
    • Welland, Canada
    • Couples

    ValeriaP335

    “Bird watching”

    If you are birds watching enthusiast and staying in Quanacaste you must get in touch with Julio the Tour Guide mailto:jguadamuz22@yahoo.com or +50688249922 to arrange the tour. We went for Early Bird Watching tour with Julio and spent amazing 5 hours spotting birds, getting explanations and listening the stories. Guy is living enciclopedia of birds, animals and plants. Within half an hour drive from hotel we saw about 50 species including 4 endemic. Highly recommend Julio if you are planning to travel and learn new things. Hotel is good with friendly and helpful staff, great food and nice beach with lava outcrops that you can explore during low tide. Amazingly wifi is not free; it’s a shame.

    EVALUATION

    Round Indicators
    • february 16 2019
    • Victoria, Canada
    • Couples

    ElioMarcaccini

    “Don't go million stairs and cheap food”

    Another dump from from this chain of hotels I actually paid a $300 to leave that place after 1 night. Food is cheap and no selection. Hundreds of stairs to go to the pool and to your room, nothing to do like being in a old age home Some staff not the nicest Had to go to the hotel lobby to get WIFI Do your self a favour stay anywhere else

    EVALUATION

    Round Indicators
    • february 16 2019
    • Bothell
    • Couples

    jerry s

    “Out-of-the-Way Hotel with Nice Facilities, Friendly Staff, Not Much Beach but Nice Pool”

    Spent 2 weeks in January, mainly wanting to relax and not have to hassle with arrangements, finding restaurants, etc. Occidental Papagayo has 3 "specialty" restaurants in addition to the Bistro buffet and the pool area restaurant. The Grill was terrific -- excellent beef and seafood, located in the pool area restaurant -- basically outdoors, but with screened enclosure. Italian restaurant was also good, but didn't care too much for the Asian restaurant. The rooms are spread over a large area, which means lots of walking or waiting for the shuttle (which does provide very good service). So, you can be fairly isolated, or closer to the pool, restaurants, etc. We arrived late at night and were taken to our room in the most distant building. My wife had broken her foot a few weeks earlier, so this was not really a good option. We called to change rooms, and were given a nice room in the 4-story building nearest to the pool and restaurants. That was much better, and we enjoyed the room with balcony facing the pool. The only issue was that the front desk staff told us the room wasn't ready yet -- fine, we understand that. However, they told us it would be ready in an hour. An hour and a half later, they said it would be ready soon, but it turned out that nobody had bothered to check with the housekeeping staff to see when it would be ready or to ask for it to be cleaned sooner. They just sort of told us whatever they felt like, with no real information. I went over to find the housekeeper, and she immediately went to prepare the room. Other than that issue, the staff were fantastic -- all very friendly and helpful. A special shout-out to Carlos and Samuel who led the poolside activities and brought real enthusiasm and fun to the pool area, Also, Alonso in the Grill and Renia and Maria in the Bistro were very friendly and helpful, especially helping out my wife with her limited mobility. Also got a very nice massage in the Spa. Beach area is not very exciting. Very short beach at low tide, and not particularly inviting. However, the two pools provide plenty of water and lounging in the chaises.

    EVALUATION

    Round Indicators
    • february 15 2019
    • Couples

    Trines9999

    “A beauiful resort”

    One of the most beautiful hotel we have visited in Costa Rica. Everything is clean. Breakfast was excellent and the food either by lunch or dinner was perfect......The Buffet was outstanding. The staff was so nice. Enrique is manager of the restaurantes, he is the best.

    The hotel has answered

    Jean Marie P, Manager at Occidental Papagayo - Adults only, responded to this review
    Dear Trines Thank you for the great feedback of your recent holiday experience at our Occidental Papagayo; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel, specially to Enrique, he is wonderfull! Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

    Occidental Grand Papagayo Resort Hotel Restaurant

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