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Barceló Praha Five Hotel Interiors
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Map and location

Radlická 46/3276   150 00 Praha 5 – Smíchov ,   República Checa  


Places of Interest

16.8 km Václav Havel Airport Prague

4.3 km Congress Centre

3.8 km Central station

150 m Andel metro station

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Praha Five

4.5/5 Round Indicators
| 1912 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

51% Complete

979

Very good

38% Complete

737

Average

7% Complete

136

Poor

2% Complete

40

Very poor

1% Complete

20

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    Round Indicators
    rutland-7 Rutland, United Kingdom. 09/18/2019

    “100% AGAIN”

    Visit in july/aug every year.Everything still good and staff fantastic.5 minutes walk to metro to go into city or get a tram and get off were you fancy and just have a drink/food.We didnt bother with central prague this year as we been so many times and there are lots to do/see outside the city.

    OccidentalPrahaFive, General Manager at Occidental Praha Five, responded to this review
     Dear guest, First of all we would like to express our sincerest gratitude for your trust and loyalty to Barceló Hotel Group for your holidays and for choosing our Occidental Praha Five hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Prague. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards, Alain Lago Areitioaurtena General Manager

    Round Indicators
    chawks93 Suffolk, United Kingdom. 09/11/2019 Business

    “Brilliant Hotel”

    Brilliant food, excellent service and lovely clean rooms! The location was on the other side of the river so much quieter but this did require about a 40 minute walk to the old town. Can't fault the hotel, would stay again if I was ever in Prague!

    OccidentalPrahaFive, General Manager at Occidental Praha Five, responded to this review
     Dear guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Praha Five hotel and are delighted to read that we were able to match your holiday expectations. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Prague. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Best regards, Alain Lago Areitioaurtena General Manager

    Round Indicators
    750mickig Blairsville, Georgia. 09/07/2019

    “Very comfortable!”

    Top quality furnishings and bedding, excellent appointments, professional staff and a really tasty breakfast! Located a bit too far from the Old Town area to be convenient, but is near public transportation.

    OccidentalPrahaFive, General Manager at Occidental Praha Five, responded to this review
     Dear guest, Thank you very much for sharing this great review of your recent stay at Occidental Praha Five. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We also would like to thank you for your highlight on the comfort of our beds because we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Regards, Alain Lago Areitioaurtena General Manager

    Round Indicators
    Rugbynugget Nottingham, United Kingdom. 09/02/2019 Couples

    “Awful customer experience”

    After traveling all day arrived at this pre booked hotel to be told they couldn't accommodate us and that we had to relocate to a hotel further away. No empathy, no care. They couldn't even let us know prior to arrival. On asking to speak to a manager it appears they wouldn't speak to us face to face and would only speak on the phone. Awful customer service, don't care attitude staff. Will never stay at one of these hotels again.

    OccidentalPrahaFive, General Manager at Occidental Praha Five, responded to this review
     Dear guest, We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your stay at our hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. Unfortunately, we needed to relocate you in one of our alternative properties in the city due to a problem with reservation. As our colleague informed you, it was an internal issue, and we really apologize for it. As I explained you by phone, becuase unfortunately I was not in the hotel when you arrived, we moved you to a 5* hotel located in the city centre, with upgraded room category and VIP treatment. I know that our colleagues at Occidental Praha Wilson are trying their best to make you feel confortable during your stay, and I hope this centric location will be perfect for your purpose in Prague. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back in any of our properties. Best regards, Alain Lago Areitioaurtena General Manager

    Round Indicators
    Louisec102 09/01/2019 Couples

    “Weekend away”

    Exerlent hotel would stay again next to all transport and cabs to the square was only 200 in there money which in our English is £7:50 . It's cheaper this side of the river also not that we found it expensive. I don't sleep good in hotels but this one I did beds was lovely . I can not recermind anything that the hotel should add as to me it had everything , even down to the iron . When we come back this is the hotel for us now .

    OccidentalPrahaFive, General Manager at Occidental Praha Five, responded to this review
     Dear guest, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Praha Five hotel and are delighted to read that we were able to match your expectations. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Prague. We also would like to thank you for pointing out the good value for money of our hotel as we always strive to ensure the best pricing for our guests. We also would like to thank you for your highlight on the comfort of our beds because at Occidental we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Best regards, Alain Lago Areitioaurtena General Manager

    EVALUATION

    Round Indicators

    • september 18 2019
    • Rutland, United Kingdom

    rutland-7

    “100% AGAIN”


    Visit in july/aug every year.Everything still good and staff fantastic.5 minutes walk to metro to go into city or get a tram and get off were you fancy and just have a drink/food.We didnt bother with central prague this year as we been so many times and there are lots to do/see outside the city.


    OccidentalPrahaFive, General Manager at Occidental Praha Five, responded to this review
    Dear guest, First of all we would like to express our sincerest gratitude for your trust and loyalty to Barceló Hotel Group for your holidays and for choosing our Occidental Praha Five hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Prague. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards, Alain Lago Areitioaurtena General Manager

    EVALUATION

    Round Indicators

    • september 11 2019
    • Suffolk, United Kingdom
    • Business

    chawks93

    “Brilliant Hotel”


    Brilliant food, excellent service and lovely clean rooms! The location was on the other side of the river so much quieter but this did require about a 40 minute walk to the old town. Can't fault the hotel, would stay again if I was ever in Prague!


    OccidentalPrahaFive, General Manager at Occidental Praha Five, responded to this review
    Dear guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Praha Five hotel and are delighted to read that we were able to match your holiday expectations. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Prague. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Best regards, Alain Lago Areitioaurtena General Manager

    EVALUATION

    Round Indicators

    • september 7 2019
    • Blairsville, Georgia

    750mickig

    “Very comfortable!”


    Top quality furnishings and bedding, excellent appointments, professional staff and a really tasty breakfast! Located a bit too far from the Old Town area to be convenient, but is near public transportation.


    OccidentalPrahaFive, General Manager at Occidental Praha Five, responded to this review
    Dear guest, Thank you very much for sharing this great review of your recent stay at Occidental Praha Five. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We also would like to thank you for your highlight on the comfort of our beds because we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Regards, Alain Lago Areitioaurtena General Manager

    EVALUATION

    Round Indicators

    • september 2 2019
    • Nottingham, United Kingdom
    • Couples

    Rugbynugget

    “Awful customer experience”


    After traveling all day arrived at this pre booked hotel to be told they couldn't accommodate us and that we had to relocate to a hotel further away. No empathy, no care. They couldn't even let us know prior to arrival. On asking to speak to a manager it appears they wouldn't speak to us face to face and would only speak on the phone. Awful customer service, don't care attitude staff. Will never stay at one of these hotels again.


    OccidentalPrahaFive, General Manager at Occidental Praha Five, responded to this review
    Dear guest, We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your stay at our hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. Unfortunately, we needed to relocate you in one of our alternative properties in the city due to a problem with reservation. As our colleague informed you, it was an internal issue, and we really apologize for it. As I explained you by phone, becuase unfortunately I was not in the hotel when you arrived, we moved you to a 5* hotel located in the city centre, with upgraded room category and VIP treatment. I know that our colleagues at Occidental Praha Wilson are trying their best to make you feel confortable during your stay, and I hope this centric location will be perfect for your purpose in Prague. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back in any of our properties. Best regards, Alain Lago Areitioaurtena General Manager

    EVALUATION

    Round Indicators

    • september 1 2019
    • Couples

    Louisec102

    “Weekend away”


    Exerlent hotel would stay again next to all transport and cabs to the square was only 200 in there money which in our English is £7:50 . It's cheaper this side of the river also not that we found it expensive. I don't sleep good in hotels but this one I did beds was lovely . I can not recermind anything that the hotel should add as to me it had everything , even down to the iron . When we come back this is the hotel for us now .


    OccidentalPrahaFive, General Manager at Occidental Praha Five, responded to this review
    Dear guest, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Praha Five hotel and are delighted to read that we were able to match your expectations. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Prague. We also would like to thank you for pointing out the good value for money of our hotel as we always strive to ensure the best pricing for our guests. We also would like to thank you for your highlight on the comfort of our beds because at Occidental we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Best regards, Alain Lago Areitioaurtena General Manager

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