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Aerial View of Barceló Hotel Punta Cana
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Map and location

Carretera Macao, S/N, Playa Arena Gorda   23301 Punta Cana La Altagracia ,   República Dominicana  


Points of Interest

18 mi Punta Cana International Airport

9 mi Macao Beach

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Caribe

4.0/5 Round Indicators
| 12644 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

38% Complete

4912

Very good

28% Complete

3574

Average

15% Complete

2003

Poor

8% Complete

1131

Very poor

8% Complete

1024

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    Round Indicators
    Maximo C 11/11/2019 Family

    “The worst hotel ever”

    It was a total mess since our arrival, we had to change rooms three times, the first room smelled like hell, the second one was at the end of the hotel too far from everything and the tird one was dirty the sink wont flush the water we had no towels until 11 pm when they finnally arrived because i called 4 times to get them. The A/C didnt worked as espected and all the noise from the outside of the room we can hear it inside, so there was no rest at all. I dont recommend this hotel.
    Round Indicators
    gisabr 11/03/2019

    “Not the same as before”

    I first traveled to this resort a few years ago when it was called Barcelo. Everything about the hotel was amazing which is why my family traveled again. I loved it so much that I came back when the name changed now to Occidental Caribe. As a Dominican-American, I expect the staff to treat EVERYONE who is paying money to be here with respect. I felt that because I appear like a local (brown skin, curly hair), they treated me terrible. Some of the staff members were not willing to help or would attend customers of light skin color before me. I felt discriminated against many times. I would love to go back because the hotel on its own is beautiful but it is unfortunate when your own people treat you like that because you are not light skinned. Also, the room we stayed at had a shower with a leak. Whenever we would shower, the water would leak. This happened every day for the rest of our stay. The staff NEVER offered us a room and NEVER apologized for the inconvenience. I am taking another family trip and would have love to visit this hotel again, but unfortunately, I prefer to take the risk and take them to a new hotel then embarrass myself.

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear Guest, We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our Occidental Caribe hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. Please accept our sincerest apologies for the imperfections you describe in your review, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, there are absolutely no excuses for details. Our main goal is to ensure that our guest feel comfortable and fully enjoy their visits. We look forward to the opportunity to regain your trust. Best Regards Director Occidental Caribe

    Round Indicators
    Nancysexperience 10/30/2019 Family

    “The Spa”

    I highly recommend the resorts spa services, known as Spa Caribe. The aloe vera treatment after a few days of experiencing sunburn was the most relaxing and cooling experience. Great customer service!

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear guest, Thank you very much for sharing this great review of your recent stay at Occidental Caribe. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Regards, Director Occidental Caribe

    Round Indicators
    wawalady 10/30/2019 Family

    “Great place to go”

    We just returned a few days ago, the resort and people are fantastic. The food,pools and beach are wonderful. I would like to give a shout out to Luis and Heidey our servers,they were absolutely the friendliest of employees. Also,Jersey Gian our Expedia representative was just awsome at bookings and handling resort issues. The only problems we encountered were that the resort is very reluctant to provide washcloths and the air conditioners are set to not cool below 75°F. Other than that,I would highly recommend this resort.

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear guest, We want to thank you for sharing this opinion about your recent stay in the Western Caribbean. We are delighted that you enjoyed your stay and we agree with you that our attentive staff plays a key role in the overall experience of our guests. The entire team works very hard to ensure that we offer a high quality service and a different and memorable experience. In addition, we thank you for your wonderful comments about the service received, which have been shared with the entire team. It is always a great source of motivation for our staff to hear that our clients appreciate their services and attention in such a detailed way. Once again we thank you for choosing our hotel for your vacation and we hope to have the opportunity to serve you again in the future. Regards, Director Occidental Caribe

    Round Indicators
    AverageJoe8263828 10/20/2019 Family

    “Terrible service... Robbed...inside job... And terrible service!!”

    Terrible!! Don't go!!! We had the worst service. Rooms dirty. No towels. No soap or toiletries. Have a 7 month old baby and realized that our bed sheets were full of sand and dirty and had to have our bed sheets changed at midnight. If you don't speak Spanish... Don't go. I do but no one in my group did. They robbed my mother in law of 1,100 dollars. I am so upset I will never go back. Dominican hospitality and service was pathetic. I am Latino and embarrassed to have had my family visit. Sorry if I made spelling errors... I am typing this as we wait to go w the police to fill out the stolen money report. They can't do the report here(hotel) they have to drive us.... UPDATE! They were supposed to send a representative from the hotel w us to the police station,turns out the head of security played dumb and pretended not to know what the procedure was, then when the police insisted on representative from the hotel being present they sent the head of security that played dumb and pretended that he was confused and thought that we didn't need someone from the hotel staff. It turns out that the head of security bought the staff time enough to get their story straight which bought them enough time to spend 2,000 dollars on my father in law's credit card which we did not catch until we got back. Here's the kicker! His wallet mysteriously reappeared in his safe before we left the hotel!!! The lady at the front desk slipped and said "did you find your wallet this morning?"

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Occidental Caribe will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Regards, Director Occidental Caribe

    EVALUATION

    Round Indicators

    • november 11 2019
    • Family

    Maximo C

    “The worst hotel ever”


    It was a total mess since our arrival, we had to change rooms three times, the first room smelled like hell, the second one was at the end of the hotel too far from everything and the tird one was dirty the sink wont flush the water we had no towels until 11 pm when they finnally arrived because i called 4 times to get them. The A/C didnt worked as espected and all the noise from the outside of the room we can hear it inside, so there was no rest at all. I dont recommend this hotel.


    EVALUATION

    Round Indicators

    • november 3 2019

    gisabr

    “Not the same as before”


    I first traveled to this resort a few years ago when it was called Barcelo. Everything about the hotel was amazing which is why my family traveled again. I loved it so much that I came back when the name changed now to Occidental Caribe. As a Dominican-American, I expect the staff to treat EVERYONE who is paying money to be here with respect. I felt that because I appear like a local (brown skin, curly hair), they treated me terrible. Some of the staff members were not willing to help or would attend customers of light skin color before me. I felt discriminated against many times. I would love to go back because the hotel on its own is beautiful but it is unfortunate when your own people treat you like that because you are not light skinned. Also, the room we stayed at had a shower with a leak. Whenever we would shower, the water would leak. This happened every day for the rest of our stay. The staff NEVER offered us a room and NEVER apologized for the inconvenience. I am taking another family trip and would have love to visit this hotel again, but unfortunately, I prefer to take the risk and take them to a new hotel then embarrass myself.


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear Guest, We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our Occidental Caribe hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. Please accept our sincerest apologies for the imperfections you describe in your review, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, there are absolutely no excuses for details. Our main goal is to ensure that our guest feel comfortable and fully enjoy their visits. We look forward to the opportunity to regain your trust. Best Regards Director Occidental Caribe

    EVALUATION

    Round Indicators

    • october 30 2019
    • Family

    Nancysexperience

    “The Spa”


    I highly recommend the resorts spa services, known as Spa Caribe. The aloe vera treatment after a few days of experiencing sunburn was the most relaxing and cooling experience. Great customer service!


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear guest, Thank you very much for sharing this great review of your recent stay at Occidental Caribe. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Regards, Director Occidental Caribe

    EVALUATION

    Round Indicators

    • october 30 2019
    • Family

    wawalady

    “Great place to go”


    We just returned a few days ago, the resort and people are fantastic. The food,pools and beach are wonderful. I would like to give a shout out to Luis and Heidey our servers,they were absolutely the friendliest of employees. Also,Jersey Gian our Expedia representative was just awsome at bookings and handling resort issues. The only problems we encountered were that the resort is very reluctant to provide washcloths and the air conditioners are set to not cool below 75°F. Other than that,I would highly recommend this resort.


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear guest, We want to thank you for sharing this opinion about your recent stay in the Western Caribbean. We are delighted that you enjoyed your stay and we agree with you that our attentive staff plays a key role in the overall experience of our guests. The entire team works very hard to ensure that we offer a high quality service and a different and memorable experience. In addition, we thank you for your wonderful comments about the service received, which have been shared with the entire team. It is always a great source of motivation for our staff to hear that our clients appreciate their services and attention in such a detailed way. Once again we thank you for choosing our hotel for your vacation and we hope to have the opportunity to serve you again in the future. Regards, Director Occidental Caribe

    EVALUATION

    Round Indicators

    • october 20 2019
    • Family

    AverageJoe8263828

    “Terrible service... Robbed...inside job... And terrible service!!”


    Terrible!! Don't go!!! We had the worst service. Rooms dirty. No towels. No soap or toiletries. Have a 7 month old baby and realized that our bed sheets were full of sand and dirty and had to have our bed sheets changed at midnight. If you don't speak Spanish... Don't go. I do but no one in my group did. They robbed my mother in law of 1,100 dollars. I am so upset I will never go back. Dominican hospitality and service was pathetic. I am Latino and embarrassed to have had my family visit. Sorry if I made spelling errors... I am typing this as we wait to go w the police to fill out the stolen money report. They can't do the report here(hotel) they have to drive us.... UPDATE! They were supposed to send a representative from the hotel w us to the police station,turns out the head of security played dumb and pretended not to know what the procedure was, then when the police insisted on representative from the hotel being present they sent the head of security that played dumb and pretended that he was confused and thought that we didn't need someone from the hotel staff. It turns out that the head of security bought the staff time enough to get their story straight which bought them enough time to spend 2,000 dollars on my father in law's credit card which we did not catch until we got back. Here's the kicker! His wallet mysteriously reappeared in his safe before we left the hotel!!! The lady at the front desk slipped and said "did you find your wallet this morning?"


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Occidental Caribe will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Regards, Director Occidental Caribe

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