Aerial View of Barceló Hotel Punta Cana
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map

Map and location

Carretera Macao, S/N, Playa Arena Gorda   23301 Punta Cana La Altagracia ,   República Dominicana  


Points of Interest

18 mi Punta Cana International Airport

9 mi Macao Beach

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Caribe

4.0/5 Round Indicators
| 11830 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

38% Complete

4602

Very good

28% Complete

3356

Average

15% Complete

1867

Poor

8% Complete

1042

Very poor

8% Complete

963

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    Round Indicators
    Michelle33364 Colorado Springs, Colorado. 05/19/2019 Family

    “FABULOUS VACATION IN AN AVERAGE RESORT”

    The resort was very clean and the staff was great. The grounds were well maintained and beautiful, with the ability to do a 0.65 mile run around the beach/pool area. The 24-hour beach bar makes a great water stop. The food was horrible and the drinks were worse. The Casino was a joke! The beach was nice. All in all, we won't go back.
    Round Indicators
    Julias76NY 05/19/2019 Family

    “not safe”

    Not secure. Hotel is all inclusive and many teenagers get drunk, they do not know how to be nice, polite and respect people and no scream after midnight for many hours and nobody stop them. the security need to check in the camera or walking around building and make the rule be quiet after 10 pm till 6 am. in my visit teenagers was scream, moved furniture all night under my head and fighting from 11 pm till 3 am for 3 nights and nobody stopped them. everyone was afraid to get out from they room. I was feeling like alone on my floor because nobody get out off room to complain. . Most working personal don't speak English so, I can't enplane them this problem and this young people speak Spanish, so I can't stopped them. My vacation was 6 days, first 3 days was perfect, bur after this it was terrible and annoying. Definitely nor recommended this hotel if you need relax and quiet night. people around your floor can make you awake at any time after midnight.
    Round Indicators
    Crod7760 05/18/2019 Couples

    “Don't be fooled by the negative comments!”

    Was not expecting much due to all of the negative reviews, but me and my girlfriend ended up LOVING our experience. The staff was very friendly and the premises was beautiful! The buffets could have been better, but the various ethnic restaurants were fantastic. The drinks were very good too, especially given the all-inclusive nature. The rooms are alright, but the amenities all around the resort will keep you out of your room all day anyway. Not to mention, there are many outstanding excursions in the area. (Scape Park & Dune Buggy adventure are great) If I could give future customers one tip, it's to wear sunscreen. The sun out here is HOT, but that is out of Occidental Caribe's control :) overall, I highly recommend this place for a reliable and affordable getaway. Do not let all of the negative reviews deter you from coming. I was skeptical when I first arrived, but left my stay without having a single experience that caused me to question how awesome this resort is. Just remember, nothing can be perfect, especially at an all-inclusive resort. Enjoy!
    Round Indicators
    Roseannv16 Fairmont, West Virginia. 05/16/2019 Family

    “Great trip ”

    Don’t pay attention to bad reviews. Everything was great. Employees were very sweet. Only thing needs improved is service in buffet it’s a little disorganized as far as serving drinks or getting table ware. They need to set employees to certain sections to take care of. Other than that awesome trip.

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Caribe hotel and are delighted to read that we were able to match your holiday expectations. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Regards, Director Occidental Caribe

    Round Indicators
    ginacM6577WG Seneca Falls, New York. 05/14/2019 Friends getaway

    “Fabulous vacation with friends in a beautiful place.”

    I enjoyed my stay at this resort. There were some aspects that could be updated but for the money we paid it was most definitely worth it. The mini bar in the rooms was not very impressive but we didn't spend much time in the rooms anyway. I would visit this resort again. If you are willing to have a good time with the staff they are more willing to make your experience at the resort fun and enjoyable. Thank you to all of the staff that we came in contact with, especially our friend, Eddy!

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Caribe hotel and are delighted to read that we were able to match your holiday expectations. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Regards, Director Occidental Caribe

    EVALUATION

    Round Indicators

    • may 19 2019
    • Colorado Springs, Colorado
    • Family

    Michelle33364

    “FABULOUS VACATION IN AN AVERAGE RESORT”


    The resort was very clean and the staff was great. The grounds were well maintained and beautiful, with the ability to do a 0.65 mile run around the beach/pool area. The 24-hour beach bar makes a great water stop. The food was horrible and the drinks were worse. The Casino was a joke! The beach was nice. All in all, we won't go back.


    EVALUATION

    Round Indicators

    • may 19 2019
    • Family

    Julias76NY

    “not safe”


    Not secure. Hotel is all inclusive and many teenagers get drunk, they do not know how to be nice, polite and respect people and no scream after midnight for many hours and nobody stop them. the security need to check in the camera or walking around building and make the rule be quiet after 10 pm till 6 am. in my visit teenagers was scream, moved furniture all night under my head and fighting from 11 pm till 3 am for 3 nights and nobody stopped them. everyone was afraid to get out from they room. I was feeling like alone on my floor because nobody get out off room to complain. . Most working personal don't speak English so, I can't enplane them this problem and this young people speak Spanish, so I can't stopped them. My vacation was 6 days, first 3 days was perfect, bur after this it was terrible and annoying. Definitely nor recommended this hotel if you need relax and quiet night. people around your floor can make you awake at any time after midnight.


    EVALUATION

    Round Indicators

    • may 18 2019
    • Couples

    Crod7760

    “Don't be fooled by the negative comments!”


    Was not expecting much due to all of the negative reviews, but me and my girlfriend ended up LOVING our experience. The staff was very friendly and the premises was beautiful! The buffets could have been better, but the various ethnic restaurants were fantastic. The drinks were very good too, especially given the all-inclusive nature. The rooms are alright, but the amenities all around the resort will keep you out of your room all day anyway. Not to mention, there are many outstanding excursions in the area. (Scape Park & Dune Buggy adventure are great) If I could give future customers one tip, it's to wear sunscreen. The sun out here is HOT, but that is out of Occidental Caribe's control :) overall, I highly recommend this place for a reliable and affordable getaway. Do not let all of the negative reviews deter you from coming. I was skeptical when I first arrived, but left my stay without having a single experience that caused me to question how awesome this resort is. Just remember, nothing can be perfect, especially at an all-inclusive resort. Enjoy!


    EVALUATION

    Round Indicators

    • may 16 2019
    • Fairmont, West Virginia
    • Family

    Roseannv16

    “Great trip ”


    Don’t pay attention to bad reviews. Everything was great. Employees were very sweet. Only thing needs improved is service in buffet it’s a little disorganized as far as serving drinks or getting table ware. They need to set employees to certain sections to take care of. Other than that awesome trip.


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Caribe hotel and are delighted to read that we were able to match your holiday expectations. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Regards, Director Occidental Caribe

    EVALUATION

    Round Indicators

    • may 14 2019
    • Seneca Falls, New York
    • Friends getaway

    ginacM6577WG

    “Fabulous vacation with friends in a beautiful place.”


    I enjoyed my stay at this resort. There were some aspects that could be updated but for the money we paid it was most definitely worth it. The mini bar in the rooms was not very impressive but we didn't spend much time in the rooms anyway. I would visit this resort again. If you are willing to have a good time with the staff they are more willing to make your experience at the resort fun and enjoyable. Thank you to all of the staff that we came in contact with, especially our friend, Eddy!


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Caribe hotel and are delighted to read that we were able to match your holiday expectations. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Regards, Director Occidental Caribe

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