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Map and location

Carretera Macao, S/N, Playa Arena Gorda   23301 Punta Cana La Altagracia ,   República Dominicana  


Points of Interest

18 mi Punta Cana International Airport

9 mi Macao Beach

Premios y Reconocimientos

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Guest reviews.

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Occidental Caribe

4.0/5 Round Indicators
| 13358 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

39% Complete

5318

Very good

27% Complete

3721

Average

15% Complete

2068

Poor

8% Complete

1184

Very poor

7% Complete

1067

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    Round Indicators
    Alex M 03/31/2020

    “Dirty and loud”

    Room was very dirty with mold and bathroom was dirty (I have pictures of all of it )and resort was loud at night and front seat didn’t seem to care. Food was the same day after day. Pool wasn’t the cleanest but we had a few windy days and was just a lot of stuff floating around the pool

    ManagerGX, Customer Experience at Occidental Caribe, responded to this review
     Dear Alex, Thank you for choosing our Occidental Caribe hotel for your stay. We're concerned to read your comments about the cleaning of your room on your arrival. I do hope you reported this to our reception team, so this could have been cleaned by our housekeeping team immediately. This is very unusual as every room is per standard thoroughly cleaned and then checked by our Housekeeping Supervisors before guests are allowed to check in, clearly we have not performed to our usual standards that day and please receive our sincerest apologies. Regarding your comments about the entertainment, we would like to point out that we understand your preference for a more tranquil accommodation. Nevertheless it is our target to offer all our guests an amusing holiday and therefore we try to combine lively attractions for the action seekers with a well organized distribution in facilities and time schedules to ensure that the guests want to relax can do so at all times. Please be assured that your comments will be taken into consideration and that they will help us to improve our services. Thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your trust in the near future. Customer Experience | Barceló Hotel Group

    Round Indicators
    nn305 03/20/2020

    “Worst Experience I have had”

    I think that this is possibly the worst hotel that I have ever been at. Every single day of our four nights that we stayed, we had to call for extra towels and call multiple times in that regard. One day our room was not made, and I called the desk 5 times over 5 hours, and ultimately was told that it could not be made. The staff member said that even though the cleaning staff would be unable to clean due to the time, he would send new towels and sheets. Even that request was ignored. Even when the room was cleaned there was still sand left on the tile floor. Bar staff were rude, and repeatedly spoke insults in spanish to customers who they believed could not understand them. Food had no labels as to what it included, making the resort very unfriendly to vegetarians. Their ‘open room mini-bar’ consisted of a not very cold fridge filled with 2 sodas, a juice, and 2 beers that we asked to be filled because it was not ready when we came in. Hot tub was not hot whatsoever and the water was plain unsanitary. Restaurants were not open as advertised. Two days in a row we went to the pizza place for lunch and were informed that it was closed and given no reason to the contrary. The water sports place, did not loan out the free boogie boards to 'water conditions' however both the neighboring resorts were renting out the boogie boards. Despite the perceived 'bad water conditions' paid attractions were still available. I would not recommend. I am usually not an unkind person and am empathetic of mistakes. However Occidental Caribe repeatedly made mistakes and showed little kindness or effort to correct them.

    ocaribe, Director General at Occidental Caribe, responded to this review
     Dear Guest Although we are quite surprised and dismayed by the content of your review regarding your holiday at our hotel, please rest assured that your comments have been taken onboard and revised by the entire Management team. We were most concerned to read your remarks on the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Occidental Caribe we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotel. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Álvaro Fontenla Director Occidental Caribe

    Round Indicators
    letsjustgoanywhere Chicago, Illinois. 03/17/2020

    “Great resort, good service, except for a major issue at the pool bar”

    Great resort, good food an good service. On a side note, there is only one complain that I have, but a major one. My complaint also comes from a lot of people who traveled to the resort with me (really large group). Unfortunately, the bartender Michael, who works at the pool, delivered a bad service to some of us. Why? he would simply prioritize people man tipped and women. The worst part of it is when I was with my girlfriend who's South American and he hit on her not knowing that I could speak Spanish. He literally cursed on me, disrespected me without acknowledging that I understood everything he said. I wasn't the only person in similar situation, and I hope that the next time I go back (and I really want to) Michael from the pool bar is not there, otherwise I'll have to choose a different resort. Ismael on the other hand is the best bartender in there.

    ocaribe, Director General at Occidental Caribe, responded to this review
     Dear Guest We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments. We first would like to extend our sincere apologies for the imperfections of service you describe in your review and although your comments do not seem to match the usual feedback we receive both onsite and online, we will make sure to discuss your review internally so as to avoid giving this kind of impressions from our dedicated employees. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Álvaro Fontenla Director Occidental Caribe

    Round Indicators
    xiomara2306 Corona, New York. 03/17/2020

    “A nightmare vacation”

    A nightmare vacation really bad time terrible resort really sorry to say this but they need to improve a lot of things room are really old is rain inside,the food was terrible, no variety wifi don't work

    ocaribe, Director General at Occidental Caribe, responded to this review
     Dear Guest Although we sincerely regret your disappointment with your stay in our hotel we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Moreover, we lament reading that our buffet offer did not live up to your expectations as our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Álvaro Fontenla Director Occidental Caribe

    Round Indicators
    181adelyac 03/16/2020

    “Excellent experience.”

    We vacationed in Occidental Caribe 02/29/20-03/9/30. It was such a wonderful experience. Everything met our expectations. Hotel was clean, our ocean front room was nice and pleasant. All staff is extremely polite and helpful. There are many activities throughout the day and evening. We dined in all restaurants, hotel had to offer. I highly recommend Dominican restaurant, fish was excellent. I would like to especially thank our server Katiusca in the beach front bar. Always smiling, eager to serve with care and professionalism. We will be returning to this hotel next year.

    ocaribe, Director General at Occidental Caribe, responded to this review
     Dear Guest Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Álvaro Fontenla Director Occidental Caribe

    EVALUATION

    Round Indicators

    • march 31 2020

    Alex M

    “Dirty and loud”


    Room was very dirty with mold and bathroom was dirty (I have pictures of all of it )and resort was loud at night and front seat didn’t seem to care. Food was the same day after day. Pool wasn’t the cleanest but we had a few windy days and was just a lot of stuff floating around the pool


    ManagerGX, Customer Experience at Occidental Caribe, responded to this review
    Dear Alex, Thank you for choosing our Occidental Caribe hotel for your stay. We're concerned to read your comments about the cleaning of your room on your arrival. I do hope you reported this to our reception team, so this could have been cleaned by our housekeeping team immediately. This is very unusual as every room is per standard thoroughly cleaned and then checked by our Housekeeping Supervisors before guests are allowed to check in, clearly we have not performed to our usual standards that day and please receive our sincerest apologies. Regarding your comments about the entertainment, we would like to point out that we understand your preference for a more tranquil accommodation. Nevertheless it is our target to offer all our guests an amusing holiday and therefore we try to combine lively attractions for the action seekers with a well organized distribution in facilities and time schedules to ensure that the guests want to relax can do so at all times. Please be assured that your comments will be taken into consideration and that they will help us to improve our services. Thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your trust in the near future. Customer Experience | Barceló Hotel Group

    EVALUATION

    Round Indicators

    • march 20 2020

    nn305

    “Worst Experience I have had”


    I think that this is possibly the worst hotel that I have ever been at. Every single day of our four nights that we stayed, we had to call for extra towels and call multiple times in that regard. One day our room was not made, and I called the desk 5 times over 5 hours, and ultimately was told that it could not be made. The staff member said that even though the cleaning staff would be unable to clean due to the time, he would send new towels and sheets. Even that request was ignored. Even when the room was cleaned there was still sand left on the tile floor. Bar staff were rude, and repeatedly spoke insults in spanish to customers who they believed could not understand them. Food had no labels as to what it included, making the resort very unfriendly to vegetarians. Their ‘open room mini-bar’ consisted of a not very cold fridge filled with 2 sodas, a juice, and 2 beers that we asked to be filled because it was not ready when we came in. Hot tub was not hot whatsoever and the water was plain unsanitary. Restaurants were not open as advertised. Two days in a row we went to the pizza place for lunch and were informed that it was closed and given no reason to the contrary. The water sports place, did not loan out the free boogie boards to 'water conditions' however both the neighboring resorts were renting out the boogie boards. Despite the perceived 'bad water conditions' paid attractions were still available. I would not recommend. I am usually not an unkind person and am empathetic of mistakes. However Occidental Caribe repeatedly made mistakes and showed little kindness or effort to correct them.


    ocaribe, Director General at Occidental Caribe, responded to this review
    Dear Guest Although we are quite surprised and dismayed by the content of your review regarding your holiday at our hotel, please rest assured that your comments have been taken onboard and revised by the entire Management team. We were most concerned to read your remarks on the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Occidental Caribe we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotel. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Álvaro Fontenla Director Occidental Caribe

    EVALUATION

    Round Indicators

    • march 17 2020
    • Chicago, Illinois

    letsjustgoanywhere

    “Great resort, good service, except for a major issue at the pool bar”


    Great resort, good food an good service. On a side note, there is only one complain that I have, but a major one. My complaint also comes from a lot of people who traveled to the resort with me (really large group). Unfortunately, the bartender Michael, who works at the pool, delivered a bad service to some of us. Why? he would simply prioritize people man tipped and women. The worst part of it is when I was with my girlfriend who's South American and he hit on her not knowing that I could speak Spanish. He literally cursed on me, disrespected me without acknowledging that I understood everything he said. I wasn't the only person in similar situation, and I hope that the next time I go back (and I really want to) Michael from the pool bar is not there, otherwise I'll have to choose a different resort. Ismael on the other hand is the best bartender in there.


    ocaribe, Director General at Occidental Caribe, responded to this review
    Dear Guest We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments. We first would like to extend our sincere apologies for the imperfections of service you describe in your review and although your comments do not seem to match the usual feedback we receive both onsite and online, we will make sure to discuss your review internally so as to avoid giving this kind of impressions from our dedicated employees. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Álvaro Fontenla Director Occidental Caribe

    EVALUATION

    Round Indicators

    • march 17 2020
    • Corona, New York

    xiomara2306

    “A nightmare vacation”


    A nightmare vacation really bad time terrible resort really sorry to say this but they need to improve a lot of things room are really old is rain inside,the food was terrible, no variety wifi don't work


    ocaribe, Director General at Occidental Caribe, responded to this review
    Dear Guest Although we sincerely regret your disappointment with your stay in our hotel we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Moreover, we lament reading that our buffet offer did not live up to your expectations as our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Álvaro Fontenla Director Occidental Caribe

    EVALUATION

    Round Indicators

    • march 16 2020

    181adelyac

    “Excellent experience.”


    We vacationed in Occidental Caribe 02/29/20-03/9/30. It was such a wonderful experience. Everything met our expectations. Hotel was clean, our ocean front room was nice and pleasant. All staff is extremely polite and helpful. There are many activities throughout the day and evening. We dined in all restaurants, hotel had to offer. I highly recommend Dominican restaurant, fish was excellent. I would like to especially thank our server Katiusca in the beach front bar. Always smiling, eager to serve with care and professionalism. We will be returning to this hotel next year.


    ocaribe, Director General at Occidental Caribe, responded to this review
    Dear Guest Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Álvaro Fontenla Director Occidental Caribe

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