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Occidental Caribe

Carretera Macao, S/N, Playa Arena Gorda   23301 Punta Cana La Altagracia ,   República Dominicana  


Points of Interest

18 mi Punta Cana International Airport

9 mi Macao Beach

Premios y Reconocimientos Prizes and Awards

Guest reviews.

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Occidental Caribe

4.0/5 Round Indicators
| 10234 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

39% Complete

4055

Very good

28% Complete

2871

Average

15% Complete

1568

Poor

8% Complete

899

Very poor

8% Complete

841

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    Round Indicators
    Carmen R Chicago, Illinois. 06/23/2018 Family

    “Family getaway ”

    We just spent a week in the Occidental Caribe and we were very pleased overall. Great location right on the beach, and a beautiful one it is! Great for long walks on the beach, with plenty of beach chairs available, and with no need to get up early and reserve your spot. Same around the pools, plenty of chairs to go around. Check in was fast and very friendly, we were greeted by Rene and he was so very friendly and professional, we had three rooms in our group with different arrival and departure dates and everything was handled perfectly. Food selection was more than enough, the buffet had so many choices it would be nuts not to find your taste buds satisfied. The restaurants which required reservations, well many people complain about how long it takes to make a reservation? We had no issues, they have two young ladies taking care of guest in a very efficient manner, and sure it’s just like any where else, places get filled. We had the Dominican and the Asian, both were very good and service was great. Overall service from all the staff is very friendly,and professional though out the entire resort. We especially commend the guys at the swim up bar, they are so professional and attentive remembering what we were drinking and kept them coming. By the second day knew our names and drinks. Entertainment is good, we loved the guy playing the sax in the lobby! He was great and had the crowd going, knowing to play to the crowd with smooth grooves, oldies, and top Spanish hits. The resort kept the music going all day on the beach, again making sure it had a very mix for everyone. Rooms are a bit out dated, however this does not apply to the entire resort. Overall cleanliness of the resort was great, at no one time did you see anything out of order. Plates and cups being picked up quickly from the waitstaff. (Why do some people get so sloppy on vacation is still beyond me!) Ok let’s talk tips- yes please do tip your servers, a simple couple bucks go a long way! When we travel I bring singles and fives, and this may make a difference in my experience, however it’s simply the right thing to do. We would never not tip at home, so why even consider doing that elsewhere. We don’t stay at the same place twice in our trips, however this place is one we just may consider. It has something for everyone, friendly, good food, and very professional service.

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear Guest, We would like to express our gratitude for the comments you made about your recent visit, they help us to understand how our guests experience their stay with us, it is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Caribe was an enjoyable one, we continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Our staff welcomes each guest with the Occidental Caribe spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for Occidental Caribe. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Best Regards Director Occidental Caribe

    Round Indicators
    Maya559 Fresno, California. 06/21/2018 Couples

    “Great vacations! ”

    We stayed at Occidental Caribe for 8 nights on Mid July 2018. They had 8 different food places to eat from and on top of that a snack place open during the day and later at night too. Book your restaurant reservations for dinners once you get there because they get filled up quickly. They have Japanese (very entertaining), French, Italian, And Dominican. For me, everything was good. The Mexican one I didn’t try the dinner because that’s the only one you gotta reserve same day so you gotta wake up early to reaver and I didn’t do it lol. I did try their brunch and it was good. You don’t need reservation for the other restaurants such as Pizza place and seafood. I had a great room view on 3rd floor as ocean front view. Only down side is that it was above the buffet and the room hallway was open space from Alcazar buffet . This caused a lot of noise early in the morning and didn’t stop until late at night. At first it was a bummer but I had a good sleep so it didn’t bother me. As far as service, it was okay. I noticed we got less attention and I felt it was because we were not Caucasian. I noticed they got better service. However, I had great service from Nilson from Alcazar buffet, Maria Ramirez and Omar Alcantar from bar service. By the way, Omar makes the best Mexican Micheladas! As far as entertainment, they have shows every night at their theater. Sometime they would have a live band in the lobby bar. We went to the disco and was kind of slow around 11-12 so not sure if it was busy after that time. They always have some entertainment at the pool but didn’t find it entertaining for me. Overall, I had a good time here. I was able to relax and enjoy what they offer. I would recommend this place if you are not looking for a 5 star resort. It was better than my last Cancun resorts so I was happy with my choice for less money spent from Cancun. I got a great price booking directly with them at Barcelo.com so be sure to compare!

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear Guest, Thank you very much for sharing this great review of your recent stay at Occidental Caribe, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience, the entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Thank you too for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel, we will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We look forward to your next visit. Best Regards Director Occidental Caribe

    Round Indicators
    Isabel B Chesapeake, Virginia. 06/21/2018 Couples

    “Fun in the sun.”

    Great pools, a nice beach, comfortable rooms, live entertainment. Plenty of food and drinks. There's numerous agents on site providing tours and other services. Occidental caribe is a decent all inclusive at a fair price.

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear Guest, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Caribe hotel with us and Tripadvisor readers. We look forward to serving you again in the future. Best Regards Director Occidental Caribe

    Round Indicators
    djoyce90 Miami, Florida. 06/21/2018 Friends getaway

    “First Visit”

    This was my first time visiting the Dominican Republic and the Occidental Caribe resort. I was on holiday with friends from home and everyone had a great time overall. The rooms were very clean as well as the resort as whole. The restaurants were amazing the bar service was out of this world, even at the poolside bar, and beach. My favorite features of the resort would be the swimming pools and nightly shows in the outdoor theatre. My group also enjoyed playing at the casino and dancing at the disco almost every night. My only complaints would be: - Checking in and out was stressful, advice for travelers allow ample time to check out and bring printed copies of what you reserved before arriving at the resort - The noise level at night was excessive sometimes. We were on the fourth floor and could still hear entire conversations and yelling from the bar. This only happened twice. - The lunch/dinner buffet was bland and overall not very good. - Dinner reservations were confusing. We arrived early (like 8:00 am) and attempt to make reservations; however, we discovered the restaurants operate on peculiar schedules and are not opened every day. We were only able to try three of the restaurants due to limited availability and irregular operating schedule. For the money, you will not find a better resort for the money. My travel group had a very limited budget; I felt we could not have had a better vacation given what we paid.

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear Guest, We sincerely appreciate the time you spent to share your comments following your visit to our Occidental Caribe hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. We lament hearing that the service provided at réception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their expérience among us. The availability of our restaurants is varied, and there are always options so that our guests can enjoy all the specialties we have, also our buffet that every day has varied themes. We certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Always at your disposal Director Occidental Caribe

    Round Indicators
    Roadking2010 Dandridge, Tennessee. 06/20/2018 Couples

    “June 10-16th, 2018”

    We just returned from Occidental Caribe last week and we had a ball. We had a group of 14 and our flight was on time and the hotel check in was slow, but people are coming and going all day and night so it's expected. Our room attendant kept our room clean and we always had towels. The bar staff was great, even on the beach. We had an amazing time and would definately go back. There was so much food everywhere, if you can't find something to eat, it's you and not the resort. It was a little hard to make dinner reservations, you have to go really early in the morning to get them. Love the grounds and the beach - resort got us shuttles to take us out shopping and no problems. Love this resort.

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear Guest, I would like to express our gratitude for the comments you made about your recent visit, they help us to understand how our guests experience their stay with us, it is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Caribe was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Best Regards Director Occidental Caribe

    EVALUATION

    Round Indicators

    • june 23 2018
    • Chicago, Illinois
    • Family

    Carmen R

    “Family getaway ”


    We just spent a week in the Occidental Caribe and we were very pleased overall. Great location right on the beach, and a beautiful one it is! Great for long walks on the beach, with plenty of beach chairs available, and with no need to get up early and reserve your spot. Same around the pools, plenty of chairs to go around. Check in was fast and very friendly, we were greeted by Rene and he was so very friendly and professional, we had three rooms in our group with different arrival and departure dates and everything was handled perfectly. Food selection was more than enough, the buffet had so many choices it would be nuts not to find your taste buds satisfied. The restaurants which required reservations, well many people complain about how long it takes to make a reservation? We had no issues, they have two young ladies taking care of guest in a very efficient manner, and sure it’s just like any where else, places get filled. We had the Dominican and the Asian, both were very good and service was great. Overall service from all the staff is very friendly,and professional though out the entire resort. We especially commend the guys at the swim up bar, they are so professional and attentive remembering what we were drinking and kept them coming. By the second day knew our names and drinks. Entertainment is good, we loved the guy playing the sax in the lobby! He was great and had the crowd going, knowing to play to the crowd with smooth grooves, oldies, and top Spanish hits. The resort kept the music going all day on the beach, again making sure it had a very mix for everyone. Rooms are a bit out dated, however this does not apply to the entire resort. Overall cleanliness of the resort was great, at no one time did you see anything out of order. Plates and cups being picked up quickly from the waitstaff. (Why do some people get so sloppy on vacation is still beyond me!) Ok let’s talk tips- yes please do tip your servers, a simple couple bucks go a long way! When we travel I bring singles and fives, and this may make a difference in my experience, however it’s simply the right thing to do. We would never not tip at home, so why even consider doing that elsewhere. We don’t stay at the same place twice in our trips, however this place is one we just may consider. It has something for everyone, friendly, good food, and very professional service.


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear Guest, We would like to express our gratitude for the comments you made about your recent visit, they help us to understand how our guests experience their stay with us, it is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Caribe was an enjoyable one, we continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Our staff welcomes each guest with the Occidental Caribe spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for Occidental Caribe. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Best Regards Director Occidental Caribe

    EVALUATION

    Round Indicators

    • june 21 2018
    • Fresno, California
    • Couples

    Maya559

    “Great vacations! ”


    We stayed at Occidental Caribe for 8 nights on Mid July 2018. They had 8 different food places to eat from and on top of that a snack place open during the day and later at night too. Book your restaurant reservations for dinners once you get there because they get filled up quickly. They have Japanese (very entertaining), French, Italian, And Dominican. For me, everything was good. The Mexican one I didn’t try the dinner because that’s the only one you gotta reserve same day so you gotta wake up early to reaver and I didn’t do it lol. I did try their brunch and it was good. You don’t need reservation for the other restaurants such as Pizza place and seafood. I had a great room view on 3rd floor as ocean front view. Only down side is that it was above the buffet and the room hallway was open space from Alcazar buffet . This caused a lot of noise early in the morning and didn’t stop until late at night. At first it was a bummer but I had a good sleep so it didn’t bother me. As far as service, it was okay. I noticed we got less attention and I felt it was because we were not Caucasian. I noticed they got better service. However, I had great service from Nilson from Alcazar buffet, Maria Ramirez and Omar Alcantar from bar service. By the way, Omar makes the best Mexican Micheladas! As far as entertainment, they have shows every night at their theater. Sometime they would have a live band in the lobby bar. We went to the disco and was kind of slow around 11-12 so not sure if it was busy after that time. They always have some entertainment at the pool but didn’t find it entertaining for me. Overall, I had a good time here. I was able to relax and enjoy what they offer. I would recommend this place if you are not looking for a 5 star resort. It was better than my last Cancun resorts so I was happy with my choice for less money spent from Cancun. I got a great price booking directly with them at Barcelo.com so be sure to compare!


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear Guest, Thank you very much for sharing this great review of your recent stay at Occidental Caribe, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience, the entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Thank you too for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel, we will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We look forward to your next visit. Best Regards Director Occidental Caribe

    EVALUATION

    Round Indicators

    • june 21 2018
    • Chesapeake, Virginia
    • Couples

    Isabel B

    “Fun in the sun.”


    Great pools, a nice beach, comfortable rooms, live entertainment. Plenty of food and drinks. There's numerous agents on site providing tours and other services. Occidental caribe is a decent all inclusive at a fair price.


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear Guest, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Caribe hotel with us and Tripadvisor readers. We look forward to serving you again in the future. Best Regards Director Occidental Caribe

    EVALUATION

    Round Indicators

    • june 21 2018
    • Miami, Florida
    • Friends getaway

    djoyce90

    “First Visit”


    This was my first time visiting the Dominican Republic and the Occidental Caribe resort. I was on holiday with friends from home and everyone had a great time overall. The rooms were very clean as well as the resort as whole. The restaurants were amazing the bar service was out of this world, even at the poolside bar, and beach. My favorite features of the resort would be the swimming pools and nightly shows in the outdoor theatre. My group also enjoyed playing at the casino and dancing at the disco almost every night. My only complaints would be: - Checking in and out was stressful, advice for travelers allow ample time to check out and bring printed copies of what you reserved before arriving at the resort - The noise level at night was excessive sometimes. We were on the fourth floor and could still hear entire conversations and yelling from the bar. This only happened twice. - The lunch/dinner buffet was bland and overall not very good. - Dinner reservations were confusing. We arrived early (like 8:00 am) and attempt to make reservations; however, we discovered the restaurants operate on peculiar schedules and are not opened every day. We were only able to try three of the restaurants due to limited availability and irregular operating schedule. For the money, you will not find a better resort for the money. My travel group had a very limited budget; I felt we could not have had a better vacation given what we paid.


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear Guest, We sincerely appreciate the time you spent to share your comments following your visit to our Occidental Caribe hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. We lament hearing that the service provided at réception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their expérience among us. The availability of our restaurants is varied, and there are always options so that our guests can enjoy all the specialties we have, also our buffet that every day has varied themes. We certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Always at your disposal Director Occidental Caribe

    EVALUATION

    Round Indicators

    • june 20 2018
    • Dandridge, Tennessee
    • Couples

    Roadking2010

    “June 10-16th, 2018”


    We just returned from Occidental Caribe last week and we had a ball. We had a group of 14 and our flight was on time and the hotel check in was slow, but people are coming and going all day and night so it's expected. Our room attendant kept our room clean and we always had towels. The bar staff was great, even on the beach. We had an amazing time and would definately go back. There was so much food everywhere, if you can't find something to eat, it's you and not the resort. It was a little hard to make dinner reservations, you have to go really early in the morning to get them. Love the grounds and the beach - resort got us shuttles to take us out shopping and no problems. Love this resort.


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear Guest, I would like to express our gratitude for the comments you made about your recent visit, they help us to understand how our guests experience their stay with us, it is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Caribe was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Best Regards Director Occidental Caribe

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