Hotel Beach  Occidental Grand Punta Cana Resort
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Map and location

Avenida España, S/N. Playa El Cortesito   23301 La Altagracia , Punta Cana   República Dominicana  


Points of Interest

15 mi Punta Cana International Airport

Right on the beach Beach

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Punta Cana

4.0/5 Round Indicators
| 4267 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

46% Complete

1963

Very good

25% Complete

1106

Average

12% Complete

539

Poor

7% Complete

327

Very poor

7% Complete

332

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    Round Indicators
    Janice M Aberdeen, Scotland, United Kingdom. 03/24/2019

    “Hotel was lovely, staff mainly very good, attentive and friendly service.”

    Advertised as free Wifi but this was not included with your room, had to be paid for. The buffet was lovely but the so-called Al-a-carte restaurants which had to be reserved in advance do not bother, the food was cold and the service dreadful, except for the seafood one, food good and service improved BUT which was miles from anything - even a bar! Stick to the buffet lots of choice and a much better service with friendly helpful staff.
    Round Indicators
    Tourist13252015958 Atlanta, Georgia. 03/23/2019 Family

    “I travel for a living...can’t recommend this.”

    Food is not good. Drinks are served in a tiny, thin plastic cup. One beer..no good liquor. Staff is rude and have zero customer service training. There are no pool/beach waiters!!!! Do yourself a favor and pay double for your stay...somewhere else.
    Round Indicators
    Camper06772074802 03/23/2019 Couples

    “Beautiful Beach!”

    This resort was great in the amenities. Great location and great, friendly staff! But, the food was not good at all. The first day we went to bed hungry bc the food at the Mexican restaurant was so bad. The margaritas tasted nothing like margarita. The other days were a little better. Make sure you book reservations for the restaurants if you want a little better food. Also, the resort creates an incredible amount of waste. Millions of plastics cups and straws are used daily!!! It should be so complicated to come up with something less plastic oriented.
    Round Indicators
    ARJlucas Bielefeld, Germany. 03/23/2019 Family

    “Very good, but if you dig you will find cracks.”

    I visited for a week all inclusive with 11 other members of my family. We had a great week. This is the first time I have been all inclusive. We like to explore so normally don't normally stick to one resort. I don't drink so was a little disappointed that I had to pay the same as people who were trying to win the world drinking championships, but such is life. We booked as part of the first club and the separate reception was welcome. We found all the staff extremely helpful and always happy and welcoming, especially as we all speak Spanish. The resort is in a good location, well laid out with a very nice beach. The food in the buffet was of a good standard, especially breakfast, but the theme restaurants were not as good as they could have been, especially the Italian and the Asian has a very limited menu. We were surprised that we had to book the theme restaurants at the start as the week as they were "all almost fully booked" but in reality when we were in them they were less than half full. There really is not much entertainment for children, which is quite disappointing, activities like bingo etc, were adults only as the prizes were rum and coffee. There should be children's gifts too. The accommodation was nice, and well proportioned, however, like a number of areas of the resort, if you dig, you find cracks, the attention to detail is lacking, repairs and not completely finished, with tile glue etc, damaged tiles in the pool. We understand that building codes differ, but if you are selling to foreigners then with the amount of competition it must be as good if not better than others. Non of this really detracted from a very good holiday and we would visit again.
    Round Indicators
    Becky W 03/22/2019 Couples

    “Our first time to Dominican Republic”

    we have had a lovely week here in Punta Cana, the weather has been exceptional, the beach is just paradise, the service on the other hand has not been quite so.. advice is to book all your meals at the restaurants as soon as you arrive to save disappointment, and don’t waste your time with the steak house it’s terrible, the sea food one was so good we changed our last nights reservation to eat there as the food and the service is second to none! There is quite a bit of a language barrier here, A lot of people have excused the service because of this while we have been here, I disagree, while waiting to attend the buffet they have a handful of staff members chanting and clapping at you, fortunately we understand a fair bit of Spanish so new they were telling us what the entertainment was for the evening, also chanting something along the line of “we can say what we like as none of you understand what we are saying!” Found that rather rude if I’m honest and they should probably be a little more careful in future. Also have heard some staff being rather rude about customers when they think they can’t speak Spanish, it’s actually a fun game to learn it and not speak it so you can hear what they really think! The pool bar was a little disappointing, asked for a drink twice, had a nod and then completely ignored, even asked in Spanish too, gave up after he served 2 people that sat next to me 10 mins after I had asked second time. I guess we were very spoilt in Mexico and were treated as family, it’s all down to expectation I guess, I have to say that the omelette guy in the buffet is the happiest guy I have ever met and makes the perfect breakfast, and our favourite person here without a doubt is felix at the seafood restaurant, if occidental can get all staff to be trained by him you would have the perfect resort! Don’t think we will return but that is because there are many Caribbean islands to explore not a bad experience

    EVALUATION

    Round Indicators

    • march 24 2019
    • Aberdeen, Scotland, United Kingdom

    Janice M

    “Hotel was lovely, staff mainly very good, attentive and friendly service.”


    Advertised as free Wifi but this was not included with your room, had to be paid for. The buffet was lovely but the so-called Al-a-carte restaurants which had to be reserved in advance do not bother, the food was cold and the service dreadful, except for the seafood one, food good and service improved BUT which was miles from anything - even a bar! Stick to the buffet lots of choice and a much better service with friendly helpful staff.


    EVALUATION

    Round Indicators

    • march 23 2019
    • Atlanta, Georgia
    • Family

    Tourist13252015958

    “I travel for a living...can’t recommend this.”


    Food is not good. Drinks are served in a tiny, thin plastic cup. One beer..no good liquor. Staff is rude and have zero customer service training. There are no pool/beach waiters!!!! Do yourself a favor and pay double for your stay...somewhere else.


    EVALUATION

    Round Indicators

    • march 23 2019
    • Couples

    Camper06772074802

    “Beautiful Beach!”


    This resort was great in the amenities. Great location and great, friendly staff! But, the food was not good at all. The first day we went to bed hungry bc the food at the Mexican restaurant was so bad. The margaritas tasted nothing like margarita. The other days were a little better. Make sure you book reservations for the restaurants if you want a little better food. Also, the resort creates an incredible amount of waste. Millions of plastics cups and straws are used daily!!! It should be so complicated to come up with something less plastic oriented.


    EVALUATION

    Round Indicators

    • march 23 2019
    • Bielefeld, Germany
    • Family

    ARJlucas

    “Very good, but if you dig you will find cracks.”


    I visited for a week all inclusive with 11 other members of my family. We had a great week. This is the first time I have been all inclusive. We like to explore so normally don't normally stick to one resort. I don't drink so was a little disappointed that I had to pay the same as people who were trying to win the world drinking championships, but such is life. We booked as part of the first club and the separate reception was welcome. We found all the staff extremely helpful and always happy and welcoming, especially as we all speak Spanish. The resort is in a good location, well laid out with a very nice beach. The food in the buffet was of a good standard, especially breakfast, but the theme restaurants were not as good as they could have been, especially the Italian and the Asian has a very limited menu. We were surprised that we had to book the theme restaurants at the start as the week as they were "all almost fully booked" but in reality when we were in them they were less than half full. There really is not much entertainment for children, which is quite disappointing, activities like bingo etc, were adults only as the prizes were rum and coffee. There should be children's gifts too. The accommodation was nice, and well proportioned, however, like a number of areas of the resort, if you dig, you find cracks, the attention to detail is lacking, repairs and not completely finished, with tile glue etc, damaged tiles in the pool. We understand that building codes differ, but if you are selling to foreigners then with the amount of competition it must be as good if not better than others. Non of this really detracted from a very good holiday and we would visit again.


    EVALUATION

    Round Indicators

    • march 22 2019
    • Couples

    Becky W

    “Our first time to Dominican Republic”


    we have had a lovely week here in Punta Cana, the weather has been exceptional, the beach is just paradise, the service on the other hand has not been quite so.. advice is to book all your meals at the restaurants as soon as you arrive to save disappointment, and don’t waste your time with the steak house it’s terrible, the sea food one was so good we changed our last nights reservation to eat there as the food and the service is second to none! There is quite a bit of a language barrier here, A lot of people have excused the service because of this while we have been here, I disagree, while waiting to attend the buffet they have a handful of staff members chanting and clapping at you, fortunately we understand a fair bit of Spanish so new they were telling us what the entertainment was for the evening, also chanting something along the line of “we can say what we like as none of you understand what we are saying!” Found that rather rude if I’m honest and they should probably be a little more careful in future. Also have heard some staff being rather rude about customers when they think they can’t speak Spanish, it’s actually a fun game to learn it and not speak it so you can hear what they really think! The pool bar was a little disappointing, asked for a drink twice, had a nod and then completely ignored, even asked in Spanish too, gave up after he served 2 people that sat next to me 10 mins after I had asked second time. I guess we were very spoilt in Mexico and were treated as family, it’s all down to expectation I guess, I have to say that the omelette guy in the buffet is the happiest guy I have ever met and makes the perfect breakfast, and our favourite person here without a doubt is felix at the seafood restaurant, if occidental can get all staff to be trained by him you would have the perfect resort! Don’t think we will return but that is because there are many Caribbean islands to explore not a bad experience


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