Barceló Hotel Pool  Costa Cancún
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Map and location

Boulevard Kukulcan, Km. 4,5   77500 Cancún, Quintana Roo ,   México  


Points of Interest

3 mi Cancún Int’l

2 mi Pok-Ta-Pok golf course (by Robert Trent Jones Jr.)

0.6 miles Linda beach

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Costa Cancún

4.0/5 Round Indicators
| 7927 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

49% Complete

3902

Very good

27% Complete

2188

Average

12% Complete

956

Poor

5% Complete

471

Very poor

5% Complete

410

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    Round Indicators
    Compass38178301761 Euless, Texas. 03/22/2019 Family

    “Excellent vacation”

    The staff is very polite. The food is very good especially in the restaurants. The boys on the bars are excellent. The bathroom need to be in better condition for these money. Cleaning of the room was on top.
    Round Indicators
    Spongybees Toronto, Ontario. 03/22/2019 Family

    “Ok Stay”

    We had spent our March Break here with kids. Overall the facilities, services were good. Room : The bathroom was spacious and the room was cleaned. Mini Bar was refilled everyday. The only thing we dislike was the air conditioning was not working for two nights. There were 3 technicians went to our room and still not being fixed. This was disappointing. Restaurants : The buffet was ok, drinks were below standard (filled with sugars) and we ordered water all the times. The services were great. You need to go to the concierge desk to book other restaurants. To secure the table, you need to go down before 9.00 am. The Italian restaurant was worthy to go. Apart from that just don't bother to wake up and go down to concierge for reservations. Wifi : you will get 30 mins free every day. Or paying US 45 for a week for two device. I think the price was fair. Reception: Hard to communicate. Don't expect they speak and understand fluent English. Kids Club : They don't keep the centre open all the times, the staff will go out with kids for activities then the centre will be closed. But our kids love it, they went to do craft activities , playing games outside and it's a good experience Travel Desk : You can book your trips there, just over concierge - the staffs were very helpful but note they often have one staff there so you may need to line up. if you booked multiple trips they will give you discount. Night Show : They have night shows every day, note if you have kids please request the rooms away from the stage. the show ends at 10.00 pm

    ASISTENTEGERENCIAL, Assistant Manager. at Occidental Costa Cancun, responded to this review
     Dear Spongybees: We are honored that your stay at the hotel has encouraged you to share such positive comments about us. We are glad to know that we met your expectations and had an amazing holiday. We thank you deeply for taking the time to leave us these comments and for letting us know the inconveniences you had during your stay, these serve us to improve our service, since your comfort and satisfaction is very important to us. Thank you very much for your preference and for having placed your trust in us. It will be a pleasure for us to welcome you again on your next visit to Cancun. Warms regards

    Round Indicators
    schultze2015 Minneapolis, Minnesota. 03/22/2019 Couples

    “Very Enjoyable Experience”

    The staff is incredible. From maid service to fine dining service,-everyone does an exceptional job! Our room was a little small,but had an extra large balcony. We used it alot. It had every thing we needed. The bed and pillows were very comfortable-I slept well. No having to get used to the bed. Plenty of chairs available for the beach and pool. Entertainment was fun. Smaller resort, which was perfect for me. I didnt have to walk long distances to get to anything. Nice variety of food. Toasted Almond drink was the best. Very enjoyable vacation!

    ASISTENTEGERENCIAL, Assistant Manager. at Occidental Costa Cancun, responded to this review
     Dear schultze2015: Thank you very much for your comments, it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have her back soon. Warms regards

    Round Indicators
    Odyssey44081798072 03/20/2019 Couples

    “Amazing!”

    Went for spring break with my boyfriend and 4 friends. It was so much fun! The bus was very close by which was convenient. There was a beach 17 minutes walking or 5 minute drive which wasn’t close. All service from every employee was excellent and it was a pleasure staying there!

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Costa Cancun, responded to this review
     Dear Odyssey44081798072: Thank you very much for your comments, it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have her back soon. Best regards, Noemí Ramírez. Assistant manager.

    Round Indicators
    Coastal08285566273 03/20/2019 Family

    “Review”

    The stay was amazing! I loved everything about it! The food was amazing, the swimming pool area was clean, the rooms was a nice size. I really enjoyed myself on the resort. I’ll be back really soon!!!

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Costa Cancun, responded to this review
     Dear Coastal08285566273: Thank you very much for your comments about the hotel, thank you for takes the time to write about Occidental Costa Cancún. We are glad that your stay with us was to your liking and that our service will positively impact you. We hope to have you in your home soon. Cordially, Noemi Ramirez. Assistant Manager.

    EVALUATION

    Round Indicators

    • march 22 2019
    • Euless, Texas
    • Family

    Compass38178301761

    “Excellent vacation”


    The staff is very polite. The food is very good especially in the restaurants. The boys on the bars are excellent. The bathroom need to be in better condition for these money. Cleaning of the room was on top.


    EVALUATION

    Round Indicators

    • march 22 2019
    • Toronto, Ontario
    • Family

    Spongybees

    “Ok Stay”


    We had spent our March Break here with kids. Overall the facilities, services were good. Room : The bathroom was spacious and the room was cleaned. Mini Bar was refilled everyday. The only thing we dislike was the air conditioning was not working for two nights. There were 3 technicians went to our room and still not being fixed. This was disappointing. Restaurants : The buffet was ok, drinks were below standard (filled with sugars) and we ordered water all the times. The services were great. You need to go to the concierge desk to book other restaurants. To secure the table, you need to go down before 9.00 am. The Italian restaurant was worthy to go. Apart from that just don't bother to wake up and go down to concierge for reservations. Wifi : you will get 30 mins free every day. Or paying US 45 for a week for two device. I think the price was fair. Reception: Hard to communicate. Don't expect they speak and understand fluent English. Kids Club : They don't keep the centre open all the times, the staff will go out with kids for activities then the centre will be closed. But our kids love it, they went to do craft activities , playing games outside and it's a good experience Travel Desk : You can book your trips there, just over concierge - the staffs were very helpful but note they often have one staff there so you may need to line up. if you booked multiple trips they will give you discount. Night Show : They have night shows every day, note if you have kids please request the rooms away from the stage. the show ends at 10.00 pm


    ASISTENTEGERENCIAL, Assistant Manager. at Occidental Costa Cancun, responded to this review
    Dear Spongybees: We are honored that your stay at the hotel has encouraged you to share such positive comments about us. We are glad to know that we met your expectations and had an amazing holiday. We thank you deeply for taking the time to leave us these comments and for letting us know the inconveniences you had during your stay, these serve us to improve our service, since your comfort and satisfaction is very important to us. Thank you very much for your preference and for having placed your trust in us. It will be a pleasure for us to welcome you again on your next visit to Cancun. Warms regards

    EVALUATION

    Round Indicators

    • march 22 2019
    • Minneapolis, Minnesota
    • Couples

    schultze2015

    “Very Enjoyable Experience”


    The staff is incredible. From maid service to fine dining service,-everyone does an exceptional job! Our room was a little small,but had an extra large balcony. We used it alot. It had every thing we needed. The bed and pillows were very comfortable-I slept well. No having to get used to the bed. Plenty of chairs available for the beach and pool. Entertainment was fun. Smaller resort, which was perfect for me. I didnt have to walk long distances to get to anything. Nice variety of food. Toasted Almond drink was the best. Very enjoyable vacation!


    ASISTENTEGERENCIAL, Assistant Manager. at Occidental Costa Cancun, responded to this review
    Dear schultze2015: Thank you very much for your comments, it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have her back soon. Warms regards

    EVALUATION

    Round Indicators

    • march 20 2019
    • Couples

    Odyssey44081798072

    “Amazing!”


    Went for spring break with my boyfriend and 4 friends. It was so much fun! The bus was very close by which was convenient. There was a beach 17 minutes walking or 5 minute drive which wasn’t close. All service from every employee was excellent and it was a pleasure staying there!


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Costa Cancun, responded to this review
    Dear Odyssey44081798072: Thank you very much for your comments, it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have her back soon. Best regards, Noemí Ramírez. Assistant manager.

    EVALUATION

    Round Indicators

    • march 20 2019
    • Family

    Coastal08285566273

    “Review”


    The stay was amazing! I loved everything about it! The food was amazing, the swimming pool area was clean, the rooms was a nice size. I really enjoyed myself on the resort. I’ll be back really soon!!!


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Costa Cancun, responded to this review
    Dear Coastal08285566273: Thank you very much for your comments about the hotel, thank you for takes the time to write about Occidental Costa Cancún. We are glad that your stay with us was to your liking and that our service will positively impact you. We hope to have you in your home soon. Cordially, Noemi Ramirez. Assistant Manager.

    Gastronomía del hotel Barceló Costa Cancún

    A hotel right on the edge of Cancun beach offering the guest spacious Mediterranean-style rooms.

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that can be used to add a discount to the normal rate. If you have a discount code, enter it when booking and you will receive a discount. Once you have entered this code, the prices shown in step 1 of the booking process will take into account the discount. 

    The discount does not apply to supplements and/or additional services, nor to prices on last available rooms. You can only apply one discount code per booking, which will only be valid at the time of booking.** 

    The maximum amount of accumulated discount may be up to 20% off the booking rate. It is possible to combine a discount code with a special discount** (for example multiple room, senior, resident, millennials,or large family bookings) and your my Barceló discount. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The discount code is not valid on arrival at the hotel, only at the time of booking. 

    ***At check-in, the hotel will request valid official documents in order to verify compliance with the terms and conditions of the discount codes and special discounts. In the event of a failure to provide such documents or meet the conditions, the hotel reserves the right to charge for the amounts that were deducted at time of booking.

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    If you find a better rate outside Barcelo.com, we’ll match it.

    The same applies even if you find a better rate on Barcelo.com after placing your booking.

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