Barceló Hotel Pool  Costa Cancún
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Map and location

Boulevard Kukulcan, Km. 4,5   77500 Cancún, Quintana Roo ,   México  


Points of Interest

3 mi Cancún Int’l

2 mi Pok-Ta-Pok golf course (by Robert Trent Jones Jr.)

0.6 miles Linda beach

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Costa Cancún

4.0/5 Round Indicators
| 7631 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

48% Complete

3710

Very good

27% Complete

2130

Average

12% Complete

929

Poor

6% Complete

460

Very poor

5% Complete

402

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    Round Indicators
    Lauren H 01/17/2019 Family

    “Awesome hotel with great staff”

    I have no complaints about this resort. The food was great, the drinks were great, the pool and beach were great, and most of all the staff was great. The staff went above and beyond to make sure the guests had a fun and enjoyable trip. Brandon and Daniel were great about getting people to participate in fun activities and were really good about making the guests feeling special, remembered and welcomed. Lucio and Enrique at the bar made the effort to learn our names which was neat. The rest of the staff was also welcoming and all made an effort to remember their guests. The food and resort were awesome but the staff is what really made this resort one of the best I've stayed in in Cancun.

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Costa Cancun, responded to this review
     Dear Lauren H: First of all, and on behalf of Occidental Costa Cancún, we would like to thank you for taking the time to post a comment about your vacation with us on this website. We are very proud to know that we have exceeded all expectations we had regarding our facilities, activities and services. We were motivated to read positive reviews about our hotel. Occidental Costa Cancun has as a principle to offer a unique gastronomic experience. We are happy to know that you have received the quality and attention that distinguish us. Once again thank you for your kind words to our staff. Feel free to contact us to help you enjoy your next visit. Sincerely, Noemí Ramírez. Assistant Manager.

    Round Indicators
    loridunn Winnipeg, Manitoba, Canada. 01/17/2019 Family

    “Excellent place except for Kids Club”

    This place was amazing in terms of service, beach and food but want to warn parents that the kids club advertised to be open 9am to 5pm is non existent. We stayed 9 nights and only one of those days did we have access to the kids club and even on that day it was not 9-5pm as advertised. We went at 10am and nobody and then at 11am to finally see someone who said they go for lunch at 1pm so have to pick child up and bring back at 2pm. We came back at 2pm to again find no one there. There is a sign that says we are at beach or pool area and couldn’t find anybody. Finally at 3pm we were able to use service until 5pm. And this is one day only out of our 9 nights there that we were able to get the service. The lady working there was very nice but seemed to be the only one around and wasn’t able to babysit because she had to go set things up around pool or beach area. We would see her dancing and doing activities around pool and beach which meant nobody to handle the kids club. We highly recommend management to get more staff at kids club so that what you advertise on website actually happens. We enjoyed that our room was cleaned properly each day and the resort was immaculate, pool area was very nice and food was very good at buffet with excellent waiters. Can’t say anything about the a la crate restaurants because to reserve was ridiculous needing to reserve by 8am and we were wanting to sleep in and had no child care to really enjoy so we just had Buffet each day but the food was changed regularly which was very good. I have to say that they said you have until 11am to reserve dinner reservations but they warn you to be there by 8am which is not cool for those who want to sleep in. The other nice thing about resort is it is by the ferry for easy service to Isla Mujeres and the pirate ships for an excursion werenright there but it did make boat traffic at beach intense and some people don’t like that. The sand is amazing but the beach is very small and you will not get food or day beds or hammocks at the beach just basic lounge chairs but good shade from the sun when needed. Activities were bountiful and evening shows were pretty good but not excellent except for the Micheal Jackson show and the magic show. I have seen better and worse at other resorts. This is definitely not a 5 star but you will get a vacation that can fit a budget, excellent weather, good food and fun excursions nearby.

    ASISTENTEGERENCIAL, Assistant Manager. at Occidental Costa Cancun, responded to this review
     Dear loridunn: We are honored that your stay at the hotel has encouraged you to share such positive comments about us. We are glad to know that we met your expectations and had an amazing holiday. We thank you deeply for taking the time to leave us these comments and for letting us know the inconveniences you had during your stay, these serve us to improve our service, since your comfort and satisfaction is very important to us. We will send your comments about the kids club. Thank you very much for your preference and for having placed your trust in us. It will be a pleasure for us to welcome you again on your next visit to Cancun. Cordially, Noemí Ramírez Assistant Manager

    Round Indicators
    Global63270707139 01/16/2019 Business

    “Accomadations and staff were excellent”

    Some extra charges were not warranted. Land excursions were at high end of scale. Great choice of food entrees and beverages. Night life was acceptable with quests as majority of the entertainment. Dancing and shows need to be reserved in other locations.

    ASISTENTEGERENCIAL, Assistant Manager. at Occidental Costa Cancun, responded to this review
     Dear Global63270707139: We thank you for taking the time to leave us the comments of your last stay with us and we have shared your grateful experience, it is our priority to offer memorable experiences to all our guests providing the legendary service and the warmth that characterizes us. We hope very soon to be able to welcome you again to this little paradise in Cancun. Best regards, Noemí Ramírez. Assistant Manager.

    Round Indicators
    coda2013 san jose. 01/16/2019 Family

    “Nice boutique hotel”

    I wasn't expecting much because of the price. I did get a Black Friday special on their website and joined their club. You will get an upgrade and other goodies. Good food in the restaurants except for the Italian one. Nice little beach right next to the ferry that takes you to Isla Mujeres. Good location, security, service and cleanliness. Took my 2 teenage sons and they had a great time. Would go back.

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Costa Cancun, responded to this review
     Dear coda2013: Thank you very much for your comments about the hotel, thank you for takes the time to write about Occidental Costa Cancún. We are glad that your stay with us was to your liking and that our service will positively impact you. We hope to have you in your home in the near future. Cordially, Noemi Ramirez. Assistant Manager.

    Round Indicators
    pamelat641 Plano, Texas. 01/16/2019 Couples

    “Pam’s review”

    I was pleasantly surprised with this property! We were welcomed at the front desk with very knowledgeable staff members! We advanced to our room which again I was pleasantly surprised! I had a waterfront room it was very clean. The beds were extremely comfortable! I just cannot say enough about the staff in the dining area! We had over the top service every single day breakfast lunch and dinner. This property offers three other restaurants if you choose to do that as well but you must make reservations. We spent a lot of time by the pool and the wait staff was always there at our every need. The workout center was awesome! We were able to attend church which was walking distance and a safe neighborhood. Last but not least the location was impeccable! You stepped out on the beach and you were at the ocean with your private area. I would stay at this property again in a New York minute. This property is well worth the money that you paid. It is affordable with five star service not to mention the delicious food

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Costa Cancun, responded to this review
     Dear pamelat641: We thank you for taking the time to leave us the comments of your last stay with us and we have shared your grateful experience, it is our priority to offer memorable experiences to all our guests providing the legendary service and the warmth that characterizes us. We hope very soon to be able to welcome you again to this little paradise in Cancun. Best regards, Noemí Ramírez. Assistant Manager.

    EVALUATION

    Round Indicators

    • january 17 2019
    • Family

    Lauren H

    “Awesome hotel with great staff”


    I have no complaints about this resort. The food was great, the drinks were great, the pool and beach were great, and most of all the staff was great. The staff went above and beyond to make sure the guests had a fun and enjoyable trip. Brandon and Daniel were great about getting people to participate in fun activities and were really good about making the guests feeling special, remembered and welcomed. Lucio and Enrique at the bar made the effort to learn our names which was neat. The rest of the staff was also welcoming and all made an effort to remember their guests. The food and resort were awesome but the staff is what really made this resort one of the best I've stayed in in Cancun.


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Costa Cancun, responded to this review
    Dear Lauren H: First of all, and on behalf of Occidental Costa Cancún, we would like to thank you for taking the time to post a comment about your vacation with us on this website. We are very proud to know that we have exceeded all expectations we had regarding our facilities, activities and services. We were motivated to read positive reviews about our hotel. Occidental Costa Cancun has as a principle to offer a unique gastronomic experience. We are happy to know that you have received the quality and attention that distinguish us. Once again thank you for your kind words to our staff. Feel free to contact us to help you enjoy your next visit. Sincerely, Noemí Ramírez. Assistant Manager.

    EVALUATION

    Round Indicators

    • january 17 2019
    • Winnipeg, Manitoba, Canada
    • Family

    loridunn

    “Excellent place except for Kids Club”


    This place was amazing in terms of service, beach and food but want to warn parents that the kids club advertised to be open 9am to 5pm is non existent. We stayed 9 nights and only one of those days did we have access to the kids club and even on that day it was not 9-5pm as advertised. We went at 10am and nobody and then at 11am to finally see someone who said they go for lunch at 1pm so have to pick child up and bring back at 2pm. We came back at 2pm to again find no one there. There is a sign that says we are at beach or pool area and couldn’t find anybody. Finally at 3pm we were able to use service until 5pm. And this is one day only out of our 9 nights there that we were able to get the service. The lady working there was very nice but seemed to be the only one around and wasn’t able to babysit because she had to go set things up around pool or beach area. We would see her dancing and doing activities around pool and beach which meant nobody to handle the kids club. We highly recommend management to get more staff at kids club so that what you advertise on website actually happens. We enjoyed that our room was cleaned properly each day and the resort was immaculate, pool area was very nice and food was very good at buffet with excellent waiters. Can’t say anything about the a la crate restaurants because to reserve was ridiculous needing to reserve by 8am and we were wanting to sleep in and had no child care to really enjoy so we just had Buffet each day but the food was changed regularly which was very good. I have to say that they said you have until 11am to reserve dinner reservations but they warn you to be there by 8am which is not cool for those who want to sleep in. The other nice thing about resort is it is by the ferry for easy service to Isla Mujeres and the pirate ships for an excursion werenright there but it did make boat traffic at beach intense and some people don’t like that. The sand is amazing but the beach is very small and you will not get food or day beds or hammocks at the beach just basic lounge chairs but good shade from the sun when needed. Activities were bountiful and evening shows were pretty good but not excellent except for the Micheal Jackson show and the magic show. I have seen better and worse at other resorts. This is definitely not a 5 star but you will get a vacation that can fit a budget, excellent weather, good food and fun excursions nearby.


    ASISTENTEGERENCIAL, Assistant Manager. at Occidental Costa Cancun, responded to this review
    Dear loridunn: We are honored that your stay at the hotel has encouraged you to share such positive comments about us. We are glad to know that we met your expectations and had an amazing holiday. We thank you deeply for taking the time to leave us these comments and for letting us know the inconveniences you had during your stay, these serve us to improve our service, since your comfort and satisfaction is very important to us. We will send your comments about the kids club. Thank you very much for your preference and for having placed your trust in us. It will be a pleasure for us to welcome you again on your next visit to Cancun. Cordially, Noemí Ramírez Assistant Manager

    EVALUATION

    Round Indicators

    • january 16 2019
    • Business

    Global63270707139

    “Accomadations and staff were excellent”


    Some extra charges were not warranted. Land excursions were at high end of scale. Great choice of food entrees and beverages. Night life was acceptable with quests as majority of the entertainment. Dancing and shows need to be reserved in other locations.


    ASISTENTEGERENCIAL, Assistant Manager. at Occidental Costa Cancun, responded to this review
    Dear Global63270707139: We thank you for taking the time to leave us the comments of your last stay with us and we have shared your grateful experience, it is our priority to offer memorable experiences to all our guests providing the legendary service and the warmth that characterizes us. We hope very soon to be able to welcome you again to this little paradise in Cancun. Best regards, Noemí Ramírez. Assistant Manager.

    EVALUATION

    Round Indicators

    • january 16 2019
    • san jose
    • Family

    coda2013

    “Nice boutique hotel”


    I wasn't expecting much because of the price. I did get a Black Friday special on their website and joined their club. You will get an upgrade and other goodies. Good food in the restaurants except for the Italian one. Nice little beach right next to the ferry that takes you to Isla Mujeres. Good location, security, service and cleanliness. Took my 2 teenage sons and they had a great time. Would go back.


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Costa Cancun, responded to this review
    Dear coda2013: Thank you very much for your comments about the hotel, thank you for takes the time to write about Occidental Costa Cancún. We are glad that your stay with us was to your liking and that our service will positively impact you. We hope to have you in your home in the near future. Cordially, Noemi Ramirez. Assistant Manager.

    EVALUATION

    Round Indicators

    • january 16 2019
    • Plano, Texas
    • Couples

    pamelat641

    “Pam’s review”


    I was pleasantly surprised with this property! We were welcomed at the front desk with very knowledgeable staff members! We advanced to our room which again I was pleasantly surprised! I had a waterfront room it was very clean. The beds were extremely comfortable! I just cannot say enough about the staff in the dining area! We had over the top service every single day breakfast lunch and dinner. This property offers three other restaurants if you choose to do that as well but you must make reservations. We spent a lot of time by the pool and the wait staff was always there at our every need. The workout center was awesome! We were able to attend church which was walking distance and a safe neighborhood. Last but not least the location was impeccable! You stepped out on the beach and you were at the ocean with your private area. I would stay at this property again in a New York minute. This property is well worth the money that you paid. It is affordable with five star service not to mention the delicious food


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Costa Cancun, responded to this review
    Dear pamelat641: We thank you for taking the time to leave us the comments of your last stay with us and we have shared your grateful experience, it is our priority to offer memorable experiences to all our guests providing the legendary service and the warmth that characterizes us. We hope very soon to be able to welcome you again to this little paradise in Cancun. Best regards, Noemí Ramírez. Assistant Manager.

    Gastronomía del hotel Barceló Costa Cancún

    A hotel right on the edge of Cancun beach offering the guest spacious Mediterranean-style rooms.

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that can be used to add a discount to the normal rate. If you have a discount code, enter it when booking and you will receive a discount. Once you have entered this code, the prices shown in step 1 of the booking process will take into account the discount. 

    The discount does not apply to supplements and/or additional services, nor to prices on last available rooms. You can only apply one discount code per booking, which will only be valid at the time of booking.** 

    The maximum amount of accumulated discount may be up to 20% off the booking rate. It is possible to combine a discount code with a special discount** (for example multiple room, senior, resident, millennials,or large family bookings) and your my Barceló discount. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The discount code is not valid on arrival at the hotel, only at the time of booking. 

    ***At check-in, the hotel will request valid official documents in order to verify compliance with the terms and conditions of the discount codes and special discounts. In the event of a failure to provide such documents or meet the conditions, the hotel reserves the right to charge for the amounts that were deducted at time of booking.