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Barceló Hotel Interiors  Tucancún Beach
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Map and location

Avenida Kukulcan, km. 13,5. Lote 24   77500 Cancún, Q. Roo ,   México  


Points of Interest

12 mi Cancún International Airport

4 mi Pok-Ta-Pok golf course (by Robert Trent Jones Jr.)

0 km Tucancún beach

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Tucancún

4.0/5 Round Indicators
| 7770 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

47% Complete

3670

Very good

29% Complete

2316

Average

12% Complete

1010

Poor

5% Complete

452

Very poor

4% Complete

323

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    Round Indicators
    Traveler56190905243 07/21/2019 Friends getaway

    “Nice To Unwind”

    Overall, the stay was nice and enjoyable. We were pleasantly surprised by the night-time entertainment. The food was good but drinks were always so watered down. My friends and I eventually just starting taking shots, even though we don't really care for shots. If you are like us, then I'd suggest bringing your own personal bottle of liquor to add to the cocktails.
    Round Indicators
    O8447NPstevet Wallsend, United Kingdom. 07/20/2019 Family

    “11th Visit”

    Well we have been back again to the awesome Occidental Tucancun. A warm welcome was waiting from Will, Gonzalo and Sabino at the front. Check in was so simple and then up to our gorgeous Caribbean sea view room on the 6th floor of the south tower (as requested). A few staff have swapped roles and shifts so best part of a week to catch up with everyone and meet the new ones. Restaurants : Mirador Different theme each night and a fantastic fresh cook station, Great for all meal times. Claraboya Same breakfast and lunch selection as mirador but with poolside view. Evening dedicated sea food a la carte with outrageous double standards men must wear long trousers and covered shoulders however the women walk round like street walkers with tiny tops and shorter shorts. travitoria the Italian used to be and should be a la carte is THE place to eat, Fresh cooked pasta dishes to die for. Poolside: Plenty of loungers to be found Entertainment is at the main pool, splash pool with infinity pool and adults only relax pool. For drinks the lobby bar is the evening venue great drinks. The cleaning and maintenance staff require a BIG mention too working in the background to keep the hotel running. The maid service is fantastic fresh towel and bedding at regular times , So now it is time for thanks, Sabino, Nelly, Yolanda, Rosa, Dalida, Will, Gonzalo, Pablo, Cesear, Alejandro, Eddy, And basically everyone else at this fine hotel. See you all again next year. Steve & Maureen Turnbull
    Round Indicators
    mendez992016 Oxnard, California. 07/19/2019 Family

    “July 2019”

    Our experience was an amazing one at this hotel from check in to check out with Lourdes Munoz.. This was our 5th visit to Cancun, 2nd time with our 3 children( ages 16. 14. and 11). We had a villa which consists of a two bedroom which fit us perfectly. Room was always clean and comfortable with easy access to the beach and swimming pool. Patricia, Adrian, Diana and Teresa Rios at the Mirador restaurant were very pleaseant every morning. Cesar at the Trattoria made dinners very comfortable. Julio and Valeria treated us very well at the Claraboya restaurant. Maria and Yolanda were also great in the Lobby bar. Fernando was great at helping suggest activities and excursions. It was always a pleasure to be greeted by Will Alvilez anytime we returned to the hotel from an excursion. Food was always great, the entertainment shows in the evenings are great. Pool atmosphere was lots of fun. The staff at the pool always kept my kids entertained and involved witht he activities. We look forward to our next visit to this hotel.

    occidentalhotel, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear mendez992016: We always find it pleasant to know that our guests have returned to their homes with great memories of their vacations and we are very grateful for the time and effort they have put into sharing their personal experience at the hotel. We hope you have the pleasure of receiving your visit again and can continue enjoying this paradisiacal place that is Cancun. Best regards,

    Round Indicators
    tammygaston Fort Mill, South Carolina. 07/19/2019 Family

    “Great location and staff!!!”

    We had a wonderful time at the Occidental Tucancun! The staff were attentive, the location beautiful, the beaches soft and clean, and the food was quite good. There were enough amenities to keep us occupied on our week long vacation.

    occidentalhotel, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear tammygaston: We thank you for choosing our facilities for this occasion, as well as your kind recommendation to the travel community of Tripadvisor. These positive opinions are a motivating tool to continuously improve the quality of the services we offer. We hope to have the pleasure of receiving your visit on your next vacation. Best regards,

    Round Indicators
    IrvoAbroad 07/19/2019 Family

    “Got to be my worst experience on holiday”

    We’re do I even begin, the food selection at this resort is terrible especially for the prices you pay, the only good thing to say about this resort is that the waiting staff are very nice and attentive and they do anything they can to help you, the office staff on the other hand are completely rude and disrespectful my all inclusive wristband had come off in the pool and I went to speak with the hotel manager about getting a new one only for him to say he doesn’t ‘give a sh!t’ this alone was enough to ensure I never stay at this resort again, if you are wanting a resort for kids my advice is to look elsewhere, although the pool entertainment is about average the staff who run it are amazingly welcoming but if your child wants to use the WiFi be sure to bring and extra 40 dollars for the week of WiFi the website states you get free WiFi but that is if you only want to use it for half an hour and be restricted to the lobby my experience at this hotel was utterly appalling as the floors in your room are so slippery I got a concussion ruining my last few days at the resort I would highly recommend not staying at this hotel as it has been the worst experience away from home in my life and if I could give it 0 stars I would.

    occidentalhotel, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear IrvoAbroad: Although we sincerely regret your disappointment with your stay at the hotel, we would like to thank you for sharing your opinion, as it helps us identify areas for improvement and act immediately in order to improve the experience of our customers in the future. We will gladly contact you to have more detail about the poor service you received from the staff you mention. We hope you will give us the opportunity to receive your visit again and we can erase the bad image you have of the hotel. Best regards,

    EVALUATION

    Round Indicators

    • july 21 2019
    • Friends getaway

    Traveler56190905243

    “Nice To Unwind”


    Overall, the stay was nice and enjoyable. We were pleasantly surprised by the night-time entertainment. The food was good but drinks were always so watered down. My friends and I eventually just starting taking shots, even though we don't really care for shots. If you are like us, then I'd suggest bringing your own personal bottle of liquor to add to the cocktails.


    EVALUATION

    Round Indicators

    • july 20 2019
    • Wallsend, United Kingdom
    • Family

    O8447NPstevet

    “11th Visit”


    Well we have been back again to the awesome Occidental Tucancun. A warm welcome was waiting from Will, Gonzalo and Sabino at the front. Check in was so simple and then up to our gorgeous Caribbean sea view room on the 6th floor of the south tower (as requested). A few staff have swapped roles and shifts so best part of a week to catch up with everyone and meet the new ones. Restaurants : Mirador Different theme each night and a fantastic fresh cook station, Great for all meal times. Claraboya Same breakfast and lunch selection as mirador but with poolside view. Evening dedicated sea food a la carte with outrageous double standards men must wear long trousers and covered shoulders however the women walk round like street walkers with tiny tops and shorter shorts. travitoria the Italian used to be and should be a la carte is THE place to eat, Fresh cooked pasta dishes to die for. Poolside: Plenty of loungers to be found Entertainment is at the main pool, splash pool with infinity pool and adults only relax pool. For drinks the lobby bar is the evening venue great drinks. The cleaning and maintenance staff require a BIG mention too working in the background to keep the hotel running. The maid service is fantastic fresh towel and bedding at regular times , So now it is time for thanks, Sabino, Nelly, Yolanda, Rosa, Dalida, Will, Gonzalo, Pablo, Cesear, Alejandro, Eddy, And basically everyone else at this fine hotel. See you all again next year. Steve & Maureen Turnbull


    EVALUATION

    Round Indicators

    • july 19 2019
    • Oxnard, California
    • Family

    mendez992016

    “July 2019”


    Our experience was an amazing one at this hotel from check in to check out with Lourdes Munoz.. This was our 5th visit to Cancun, 2nd time with our 3 children( ages 16. 14. and 11). We had a villa which consists of a two bedroom which fit us perfectly. Room was always clean and comfortable with easy access to the beach and swimming pool. Patricia, Adrian, Diana and Teresa Rios at the Mirador restaurant were very pleaseant every morning. Cesar at the Trattoria made dinners very comfortable. Julio and Valeria treated us very well at the Claraboya restaurant. Maria and Yolanda were also great in the Lobby bar. Fernando was great at helping suggest activities and excursions. It was always a pleasure to be greeted by Will Alvilez anytime we returned to the hotel from an excursion. Food was always great, the entertainment shows in the evenings are great. Pool atmosphere was lots of fun. The staff at the pool always kept my kids entertained and involved witht he activities. We look forward to our next visit to this hotel.


    occidentalhotel, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear mendez992016: We always find it pleasant to know that our guests have returned to their homes with great memories of their vacations and we are very grateful for the time and effort they have put into sharing their personal experience at the hotel. We hope you have the pleasure of receiving your visit again and can continue enjoying this paradisiacal place that is Cancun. Best regards,

    EVALUATION

    Round Indicators

    • july 19 2019
    • Fort Mill, South Carolina
    • Family

    tammygaston

    “Great location and staff!!!”


    We had a wonderful time at the Occidental Tucancun! The staff were attentive, the location beautiful, the beaches soft and clean, and the food was quite good. There were enough amenities to keep us occupied on our week long vacation.


    occidentalhotel, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear tammygaston: We thank you for choosing our facilities for this occasion, as well as your kind recommendation to the travel community of Tripadvisor. These positive opinions are a motivating tool to continuously improve the quality of the services we offer. We hope to have the pleasure of receiving your visit on your next vacation. Best regards,

    EVALUATION

    Round Indicators

    • july 19 2019
    • Family

    IrvoAbroad

    “Got to be my worst experience on holiday”


    We’re do I even begin, the food selection at this resort is terrible especially for the prices you pay, the only good thing to say about this resort is that the waiting staff are very nice and attentive and they do anything they can to help you, the office staff on the other hand are completely rude and disrespectful my all inclusive wristband had come off in the pool and I went to speak with the hotel manager about getting a new one only for him to say he doesn’t ‘give a sh!t’ this alone was enough to ensure I never stay at this resort again, if you are wanting a resort for kids my advice is to look elsewhere, although the pool entertainment is about average the staff who run it are amazingly welcoming but if your child wants to use the WiFi be sure to bring and extra 40 dollars for the week of WiFi the website states you get free WiFi but that is if you only want to use it for half an hour and be restricted to the lobby my experience at this hotel was utterly appalling as the floors in your room are so slippery I got a concussion ruining my last few days at the resort I would highly recommend not staying at this hotel as it has been the worst experience away from home in my life and if I could give it 0 stars I would.


    occidentalhotel, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear IrvoAbroad: Although we sincerely regret your disappointment with your stay at the hotel, we would like to thank you for sharing your opinion, as it helps us identify areas for improvement and act immediately in order to improve the experience of our customers in the future. We will gladly contact you to have more detail about the poor service you received from the staff you mention. We hope you will give us the opportunity to receive your visit again and we can erase the bad image you have of the hotel. Best regards,

    Barceló Hotel Pool  Tucancún Beach

    Occidental Tucancún, an all-inclusive paradise in Cancún.

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