Barceló Hotel Interiors  Tucancún Beach
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Map and location

Avenida Kukulcan, km. 13,5. Lote 24   77500 Cancún, Q. Roo ,   México  


Points of Interest

12 mi Cancun International Airport

4 mi Pok-Ta-Pok golf course (by Robert Trent Jones Jr.)

0 km Tucancún beach

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Tucancún

4.0/5 Round Indicators
| 7105 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

45% Complete

3251

Very good

30% Complete

2170

Average

13% Complete

962

Poor

6% Complete

427

Very poor

4% Complete

295

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    Round Indicators
    Voyage40096706816 Detroit, Michigan. 02/16/2019 Family

    “The Yehya trip”

    Food service good food quality bad overall service and hotel good the staff was very friendly and great with the good the night entertainment needs some work bars were good but ask need to ask for age
    Round Indicators
    Maps40468721788 02/13/2019 Couples

    “Average hotel”

    We were celebrating our 47th anniversary and told front desk when we arrived. They didn't acknowledge at all. We then had to argue to get the double beds we had requested, Food mediocre. The hotel is not handicap friendly. There is no way to get to the beach without steps, lots of steps.Most staff very nice. Shows good. Grocery store in mall across the street is good. Would probably not stay here again. We have been to Cancun many times and there are better all inclusive. Food very disappointing.

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear Maps40468721788: We would like to thank you for choosing our hotel for your holidays and for informing us of your concerns regarding the time you spent with us, as this gives us the opportunity to observe areas that may have a small margin for improvement and therefore We are very grateful. We will transmit your comments to the corresponding area for your knowledge and we hope you will give us the opportunity to receive it again and be able to exceed your expectations. Best regards, Paulina Arroyo Management Assistant.

    Round Indicators
    Kim C Hamilton, Canada. 02/12/2019 Family

    “Family Vacation”

    First family vacation (7) for us. Hotel rooms a bit dated but spotless. Food quality was good. Not a buffet person but very edible. Could have been hotter. The Italian restaurant was amazing. Great food and great service. Very accommodating for a family of 7 My family enjoyed their stay. Me personally i like a smaller hotel.

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear Kim C: We would like to thank you for your comment praising your recent visit to our hotel and we are delighted to know that we were able to fulfill your expectations. We hope to have the opportunity to receive it on your next holidays and can continue enjoying our facilities. Receive a cordial greeting from the entire Occidental Tucancún Team. Paulina Arroyo Management Assistant.

    Round Indicators
    Michelle J 02/12/2019 Couples

    “We LOVE Occidental”

    Wow, we LOVE the Occidental Tucancún. My husband and I came for a short trip to Cancún. We are 35/36, love exploring cultures, and are not hard to please. The service was amazing - seriously, from check in to departure everyone was amazing. Felix, Rocque, Will, Alex, etc were so amazing! It was great to chat and have a great night with all the bartenders. Also...we have been to Playa Del Carmen, Xtapa, Dominican Republic, Zihuatanejo, etc. and Cancún was the most beautiful beach we have ever been to. The Piña Colada's and all drinks were delish. Things to Bring: A Yeti so you can have big drinks at the beach and TIPS!! Everyone that works there is so amazing. Please bring dollar bills to tip everyone - they so deserve it. As far as food goes, it wasn't the best but we could always find something to eat and had so much fun it didn't really matter. We can't wait to return to Occidental Tucancún! Also...the best tacos ever are at the Green Bay Marina in front of the Mall on the main street, lol.

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear Michelle J: We appreciate your opinion about your vacation at our hotel; The satisfaction of our guests is our main objective and there is nothing better than knowing that we have achieved it. We are very happy that the hotel and the employees were able to meet your expectations during your stay. We hope to have the great pleasure of receiving you on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    Round Indicators
    Jane M L Charlotte, Michigan. 02/12/2019 Couples

    “Love trip”

    This was our fifth trip to Occidental Tucancun and we love everything about this resort. From the staff, to the waiter/waitress there were absolutely awesome. The food was good and had plenty to eat. We will be back again..

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear jane M L: We would like to thank you for choosing our hotel once again for your vacation and for sharing this wonderful opinion about your recent stay with us. It is very gratifying to read that we continue to fulfill your wishes and holiday needs year after year. We hope to have the great pleasure of receiving it again and can continue enjoying this wonderful place that is Cancun. Best regards, Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • february 16 2019
    • Detroit, Michigan
    • Family

    Voyage40096706816

    “The Yehya trip”


    Food service good food quality bad overall service and hotel good the staff was very friendly and great with the good the night entertainment needs some work bars were good but ask need to ask for age


    EVALUATION

    Round Indicators

    • february 13 2019
    • Couples

    Maps40468721788

    “Average hotel”


    We were celebrating our 47th anniversary and told front desk when we arrived. They didn't acknowledge at all. We then had to argue to get the double beds we had requested, Food mediocre. The hotel is not handicap friendly. There is no way to get to the beach without steps, lots of steps.Most staff very nice. Shows good. Grocery store in mall across the street is good. Would probably not stay here again. We have been to Cancun many times and there are better all inclusive. Food very disappointing.


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear Maps40468721788: We would like to thank you for choosing our hotel for your holidays and for informing us of your concerns regarding the time you spent with us, as this gives us the opportunity to observe areas that may have a small margin for improvement and therefore We are very grateful. We will transmit your comments to the corresponding area for your knowledge and we hope you will give us the opportunity to receive it again and be able to exceed your expectations. Best regards, Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • february 12 2019
    • Hamilton, Canada
    • Family

    Kim C

    “Family Vacation”


    First family vacation (7) for us. Hotel rooms a bit dated but spotless. Food quality was good. Not a buffet person but very edible. Could have been hotter. The Italian restaurant was amazing. Great food and great service. Very accommodating for a family of 7 My family enjoyed their stay. Me personally i like a smaller hotel.


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear Kim C: We would like to thank you for your comment praising your recent visit to our hotel and we are delighted to know that we were able to fulfill your expectations. We hope to have the opportunity to receive it on your next holidays and can continue enjoying our facilities. Receive a cordial greeting from the entire Occidental Tucancún Team. Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • february 12 2019
    • Couples

    Michelle J

    “We LOVE Occidental”


    Wow, we LOVE the Occidental Tucancún. My husband and I came for a short trip to Cancún. We are 35/36, love exploring cultures, and are not hard to please. The service was amazing - seriously, from check in to departure everyone was amazing. Felix, Rocque, Will, Alex, etc were so amazing! It was great to chat and have a great night with all the bartenders. Also...we have been to Playa Del Carmen, Xtapa, Dominican Republic, Zihuatanejo, etc. and Cancún was the most beautiful beach we have ever been to. The Piña Colada's and all drinks were delish. Things to Bring: A Yeti so you can have big drinks at the beach and TIPS!! Everyone that works there is so amazing. Please bring dollar bills to tip everyone - they so deserve it. As far as food goes, it wasn't the best but we could always find something to eat and had so much fun it didn't really matter. We can't wait to return to Occidental Tucancún! Also...the best tacos ever are at the Green Bay Marina in front of the Mall on the main street, lol.


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear Michelle J: We appreciate your opinion about your vacation at our hotel; The satisfaction of our guests is our main objective and there is nothing better than knowing that we have achieved it. We are very happy that the hotel and the employees were able to meet your expectations during your stay. We hope to have the great pleasure of receiving you on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • february 12 2019
    • Charlotte, Michigan
    • Couples

    Jane M L

    “Love trip”


    This was our fifth trip to Occidental Tucancun and we love everything about this resort. From the staff, to the waiter/waitress there were absolutely awesome. The food was good and had plenty to eat. We will be back again..


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear jane M L: We would like to thank you for choosing our hotel once again for your vacation and for sharing this wonderful opinion about your recent stay with us. It is very gratifying to read that we continue to fulfill your wishes and holiday needs year after year. We hope to have the great pleasure of receiving it again and can continue enjoying this wonderful place that is Cancun. Best regards, Paulina Arroyo Management Assistant.

    Barceló Hotel Pool  Tucancún Beach

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