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Barceló Hotel Interiors  Tucancún Beach
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Map and location

Avenida Kukulcan, km. 13,5. Lote 24   77500 Cancún, Q. Roo ,   México  


Points of Interest

12 mi Cancún International Airport

4 mi Pok-Ta-Pok golf course (by Robert Trent Jones Jr.)

0 km Tucancún beach

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Tucancún

4.0/5 Round Indicators
| 8400 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

49% Complete

4129

Very good

28% Complete

2414

Average

12% Complete

1044

Poor

5% Complete

471

Very poor

4% Complete

342

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    Round Indicators
    doreengarcia39 Downey, California. 12/05/2019 Family

    “Family Vacation”

    Had the best time the staff was excellent especially Vicente and Manuel at the restaurant La Claraboya I think that is how you spell it and at the lobby bar we called him Benito Juarez lol they all made our stay so much fun when we went to eat best time ever!
    Round Indicators
    vector9x 12/02/2019 Couples

    “Beatiful resort”

    This resort has excellent service, lots of food options and lots of cocktail options the bars. The guys in the pool activities are really fun! The bay is just a few meters from the hotel. Crystal clear water an nice waves.

    Asistente Direc... T, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear vector9x: We want to thank you for sharing this opinion about your recent visit to the hotel. We are delighted that you enjoyed your stay and agree with you that our attentive staff plays a key role in the overall experience of our guests. The entire team works very hard to ensure that we offer a high quality service and a different and memorable experience. We hope to have the pleasure of receiving your visit again. Best regards,

    Round Indicators
    SNam9002012 Houston, Texas. 12/01/2019 Family

    “Very nice hotel”

    Friendly staff, nice restaurants, very good (multiple pools), on the beach. Very nice looking from the outside. The rooms, though very clean, could have been better. The restaurant is located in the hotel zone with the rest of the nice Hotels. One thing to remember is that the free kayaks/paddle boats are not available on the beach. It is in a marina - about 5 to 10 minute drive. Wish the hotel arranges some transportation to these free activities. I felt uncomfortable taking private or public transportation and hence, we had to skip the activity.

    Asistente Direc... T, Asistente de gerencia at Occidental Tucancun, responded to this review
     Dear SNam9002012: We would like to express our gratitude for the comments you have made about your recent visit, since they help us understand how our guests enjoy their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you enjoyed your vacation at the hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacation. We hope to have the great pleasure of receiving your visit again. Best regards,

    Round Indicators
    John A Bonita, California. 11/30/2019

    “Anniversary Trip”

    My wife and I spent out 30th anniversary retracing out Honeymoon. Stayed 3 nights at this Hotel. Very clean and on a beautiful beach. We didn't have to leave the hotel for anything, they provide dancing, shows and all-inclusive food which was great. Sent most of the time in the clean crystal clear Caribbean Mexican waters, any pool time was spent in the adult pool, ( needs an updating BTW). Multiple restaurants were great, however, if you book using Hotels or Expedia for the all-inclusive, you will not get preferred seating in the restaurants. Met some great staff there, Able in the main lobby helped us by answering our many questions. Luis Gamas y equipo served us a wonderful Dinner in the Mexico Lindo Restaurant. This was one of the best meal at the Hotel. They say there's a dress code, Nice Casual attire, but they had people in there in t-shirts and shorts, what's up with that? Last thing, hate to end on a bad note,but the power to the AC went out in most of the hotel, no one had a good answer and we had to leave the sliding glass door open and this allowed mosquitos to get in and eat me up. The front lobby check in counter was understaffed during the high check in time and check out times.

    Asistente Direc... T, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear John A: We thank you for sharing your opinion about your recent vacation with us, our main objective is to ensure that we continue to offer unforgettable experiences to our guests and your comments help us. We appreciate the time you have spent in sharing your opinions and constructive comments. We have taken note of each of your observations and rest assured that they will be transmitted to the corresponding area for follow-up. We hope you give us the opportunity to receive your visit again. Best regards,

    Round Indicators
    Jasvir13 11/29/2019 Couples

    “Vincente Hernandez. Mirador AM”

    Excellent service we have asked if we can get fried fish and they have made it especially for us not once as we stayed for 6 days and we get every day really speciality we really enjoyed at this restaurant as the Managers Val And Ramoes and the servers vincente Hernandez , Alberto and Carlos were all so friendly and extra extra amazing service excellence love you guys.👌👌👌👌😘😘vincente especially thank you very much

    Asistente Direc... T, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear Jasvir13: We thank you for choosing our facilities for this occasion, as well as your kind recommendation to the Tripadvisor traveler community. These positive opinions are a motivational tool to continuously improve the quality of the services we offer. We are looking forward to your next visit. Best regards,

    EVALUATION

    Round Indicators

    • december 5 2019
    • Downey, California
    • Family

    doreengarcia39

    “Family Vacation”


    Had the best time the staff was excellent especially Vicente and Manuel at the restaurant La Claraboya I think that is how you spell it and at the lobby bar we called him Benito Juarez lol they all made our stay so much fun when we went to eat best time ever!


    EVALUATION

    Round Indicators

    • december 2 2019
    • Couples

    vector9x

    “Beatiful resort”


    This resort has excellent service, lots of food options and lots of cocktail options the bars. The guys in the pool activities are really fun! The bay is just a few meters from the hotel. Crystal clear water an nice waves.


    Asistente Direc... T, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear vector9x: We want to thank you for sharing this opinion about your recent visit to the hotel. We are delighted that you enjoyed your stay and agree with you that our attentive staff plays a key role in the overall experience of our guests. The entire team works very hard to ensure that we offer a high quality service and a different and memorable experience. We hope to have the pleasure of receiving your visit again. Best regards,

    EVALUATION

    Round Indicators

    • december 1 2019
    • Houston, Texas
    • Family

    SNam9002012

    “Very nice hotel”


    Friendly staff, nice restaurants, very good (multiple pools), on the beach. Very nice looking from the outside. The rooms, though very clean, could have been better. The restaurant is located in the hotel zone with the rest of the nice Hotels. One thing to remember is that the free kayaks/paddle boats are not available on the beach. It is in a marina - about 5 to 10 minute drive. Wish the hotel arranges some transportation to these free activities. I felt uncomfortable taking private or public transportation and hence, we had to skip the activity.


    Asistente Direc... T, Asistente de gerencia at Occidental Tucancun, responded to this review
    Dear SNam9002012: We would like to express our gratitude for the comments you have made about your recent visit, since they help us understand how our guests enjoy their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you enjoyed your vacation at the hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacation. We hope to have the great pleasure of receiving your visit again. Best regards,

    EVALUATION

    Round Indicators

    • november 30 2019
    • Bonita, California

    John A

    “Anniversary Trip”


    My wife and I spent out 30th anniversary retracing out Honeymoon. Stayed 3 nights at this Hotel. Very clean and on a beautiful beach. We didn't have to leave the hotel for anything, they provide dancing, shows and all-inclusive food which was great. Sent most of the time in the clean crystal clear Caribbean Mexican waters, any pool time was spent in the adult pool, ( needs an updating BTW). Multiple restaurants were great, however, if you book using Hotels or Expedia for the all-inclusive, you will not get preferred seating in the restaurants. Met some great staff there, Able in the main lobby helped us by answering our many questions. Luis Gamas y equipo served us a wonderful Dinner in the Mexico Lindo Restaurant. This was one of the best meal at the Hotel. They say there's a dress code, Nice Casual attire, but they had people in there in t-shirts and shorts, what's up with that? Last thing, hate to end on a bad note,but the power to the AC went out in most of the hotel, no one had a good answer and we had to leave the sliding glass door open and this allowed mosquitos to get in and eat me up. The front lobby check in counter was understaffed during the high check in time and check out times.


    Asistente Direc... T, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear John A: We thank you for sharing your opinion about your recent vacation with us, our main objective is to ensure that we continue to offer unforgettable experiences to our guests and your comments help us. We appreciate the time you have spent in sharing your opinions and constructive comments. We have taken note of each of your observations and rest assured that they will be transmitted to the corresponding area for follow-up. We hope you give us the opportunity to receive your visit again. Best regards,

    EVALUATION

    Round Indicators

    • november 29 2019
    • Couples

    Jasvir13

    “Vincente Hernandez. Mirador AM”


    Excellent service we have asked if we can get fried fish and they have made it especially for us not once as we stayed for 6 days and we get every day really speciality we really enjoyed at this restaurant as the Managers Val And Ramoes and the servers vincente Hernandez , Alberto and Carlos were all so friendly and extra extra amazing service excellence love you guys.👌👌👌👌😘😘vincente especially thank you very much


    Asistente Direc... T, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear Jasvir13: We thank you for choosing our facilities for this occasion, as well as your kind recommendation to the Tripadvisor traveler community. These positive opinions are a motivational tool to continuously improve the quality of the services we offer. We are looking forward to your next visit. Best regards,

    Barceló Hotel Pool  Tucancún Beach

    Occidental Tucancún, an all-inclusive paradise in Cancún.

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