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Occidental Grand Cozumel Resort Hotel Pool
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map

Map and location

Carretera Costera Sur Km 16.6   77600 San Francisco , Palancar   México  


Points of Interest

12 mi Cozumel International Airport

328 yards Beach

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Cozumel

4.0/5 Round Indicators
| 6701 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

39% Complete

2660

Very good

32% Complete

2156

Average

15% Complete

1034

Poor

7% Complete

508

Very poor

5% Complete

343

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    Round Indicators
    Carter6480 Niagara Falls, Canada. 01/24/2020

    “Our perfect wedding”

    What a great experience!! We visited the property last year and fell in love with it. It was the perfect location for our wedding. Right from the Moment we started planning.. Everything fell into place Working with Nadia was a joy. It took the pressure off some of the planning. We had 30 people traveling with us for our big day. I can speak for us all to say that the food, rooms and hospitality were great We wanted for nothing. If we needed something, or was taken care of right away We look forward to returning back to the Occidental in Cozumel.
    Round Indicators
    Raptorswin Toronto, Canada. 01/24/2020 Family

    “Not bad, not great”

    We are at the Occidental Cozumel. Luckily we didn't pay too much. In general an ok resort. Staff is nice but clearly not enough to service the clients. Rooms are clean but you can hear everything next door. The beach is nice. They dont have enough chairs on the beach and chairs are not well maintained. We had to buy beer at the store because the draft beer they serve was watery and warm. Food is poor to ok. Even the a la carte restaurants are at best - bland. No swim up bar and only 1 small bar to serve the beach and pool. ( 1 bartender) We did excursions and ate in cozumel to break it up. It's great to be in the Sun and the beach is nice. So you get what you pay for - just dont pay too much... As a frequent traveler I would give this a 3 star rating
    Round Indicators
    lscottbeh watsonville, ca. 01/23/2020

    “Perfectly relaxing”

    This resort was just so lovely. Every single person we encountered there was incredibly friendly and helpful. Our room was immaculate every day. They were very helpful at helping do the activities we wanted to do to explore the island. The beach there is just beautiful, and you can snorkel right off the beach.
    Round Indicators
    Stephanie K 01/22/2020

    “Great resort”

    We stayed here with a group for a dive trip. The room was very spacious and clean. It looked like it had just recently gone through an upgrade. The staff were all really nice, the beach was clean, but bring water shoes to get yourself into the ocean, as it is very rocky and shelly until you get to waist height. The pools were cool but refreshing. One thing we didn't like was the adult pool did not have a washroom handy. You needed to either walk to the beach and use the one attached to the lunch buffet restaurant or walk back to your room. They should consider turning a suite in unit 19 on the ground floor into washroom stalls for the pleasure of the adults using that pool. Victor is the bomb!! Definitely hit him up for a bevvie while lounging around the adult pool. Over all a great trip! Would definitely stay here again.

    GabrielaGaeta, Gerente at Occidental Cozumel, responded to this review
     We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Please do not hesitate to contact me for any future assistance, Gabriela Gaeta Guest Experience Manager

    Round Indicators
    26ashleyk Bryant, Indiana. 01/21/2020 Couples

    “Beautiful resort! ”

    Royal club is a joke and not worth the extra money. Buffet food is disgusting but the other restaurants are ok. (Couldn’t believe for being in Mexico that the Mexican food was the worst out of all of them) Pool, pool bar and beach are wonderful! That’s were we spent most our time!

    GabrielaGaeta, Gerente at Occidental Cozumel, responded to this review
     We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Cozumel we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Thank you for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

    EVALUATION

    Round Indicators

    • january 24 2020
    • Niagara Falls, Canada

    Carter6480

    “Our perfect wedding”


    What a great experience!! We visited the property last year and fell in love with it. It was the perfect location for our wedding. Right from the Moment we started planning.. Everything fell into place Working with Nadia was a joy. It took the pressure off some of the planning. We had 30 people traveling with us for our big day. I can speak for us all to say that the food, rooms and hospitality were great We wanted for nothing. If we needed something, or was taken care of right away We look forward to returning back to the Occidental in Cozumel.


    EVALUATION

    Round Indicators

    • january 24 2020
    • Toronto, Canada
    • Family

    Raptorswin

    “Not bad, not great”


    We are at the Occidental Cozumel. Luckily we didn't pay too much. In general an ok resort. Staff is nice but clearly not enough to service the clients. Rooms are clean but you can hear everything next door. The beach is nice. They dont have enough chairs on the beach and chairs are not well maintained. We had to buy beer at the store because the draft beer they serve was watery and warm. Food is poor to ok. Even the a la carte restaurants are at best - bland. No swim up bar and only 1 small bar to serve the beach and pool. ( 1 bartender) We did excursions and ate in cozumel to break it up. It's great to be in the Sun and the beach is nice. So you get what you pay for - just dont pay too much... As a frequent traveler I would give this a 3 star rating


    EVALUATION

    Round Indicators

    • january 23 2020
    • watsonville, ca

    lscottbeh

    “Perfectly relaxing”


    This resort was just so lovely. Every single person we encountered there was incredibly friendly and helpful. Our room was immaculate every day. They were very helpful at helping do the activities we wanted to do to explore the island. The beach there is just beautiful, and you can snorkel right off the beach.


    EVALUATION

    Round Indicators

    • january 22 2020

    Stephanie K

    “Great resort”


    We stayed here with a group for a dive trip. The room was very spacious and clean. It looked like it had just recently gone through an upgrade. The staff were all really nice, the beach was clean, but bring water shoes to get yourself into the ocean, as it is very rocky and shelly until you get to waist height. The pools were cool but refreshing. One thing we didn't like was the adult pool did not have a washroom handy. You needed to either walk to the beach and use the one attached to the lunch buffet restaurant or walk back to your room. They should consider turning a suite in unit 19 on the ground floor into washroom stalls for the pleasure of the adults using that pool. Victor is the bomb!! Definitely hit him up for a bevvie while lounging around the adult pool. Over all a great trip! Would definitely stay here again.


    GabrielaGaeta, Gerente at Occidental Cozumel, responded to this review
    We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Please do not hesitate to contact me for any future assistance, Gabriela Gaeta Guest Experience Manager

    EVALUATION

    Round Indicators

    • january 21 2020
    • Bryant, Indiana
    • Couples

    26ashleyk

    “Beautiful resort! ”


    Royal club is a joke and not worth the extra money. Buffet food is disgusting but the other restaurants are ok. (Couldn’t believe for being in Mexico that the Mexican food was the worst out of all of them) Pool, pool bar and beach are wonderful! That’s were we spent most our time!


    GabrielaGaeta, Gerente at Occidental Cozumel, responded to this review
    We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Cozumel we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Thank you for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

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